QR Newsletter alteration on 13march16 by ALI Mirza - 1

CONNECTED

Edition I Spotlight—Incredible India
2016
Tourism in India in new dimension as never before… Explore!

AMD CCCI—Know us
through our eyes

QR changing—Changes introduced in QR as a part of its Yammer Review
development and growth #Feedback from new Users

Performance – planning
the future

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Dear Colleagues,

I am delighted to introduce this first edition of “CONNECTED”,
our very own Contact Centre Newsletter. Never had any other
“C” word a greater meaning in our Contact Centre network
than CONNECTED, a fundamental principle that keeps us as

one strong
munity.

CONNECT
cation tool
Contact Ce
Centres a
information
ments and
Qatar Airw
tact Centre

This first e
our team
very impre
ativity and
working on
Thank you
work!

Let us take a moment to reflect on our achievements over
months…

 BAH CC has joined the network in September 2015 and th
then open to serve our customers within the GCC region. BA
sational performance and enabled us to achieve the following

 The introduction of a 24x7 service for our valued customer
served by colleagues from FLL and BAH

 Just a few weeks ago FLL CC achieved their very own and
stone, the relocation to a brand-new office in the City of Su
time to leave that “little box” and move to a place that is as
ees working there

 The QR Travel Festival in early January broke all records. Be
ever for QR and the highest sales generated by the Contact C
ing a promotion – USD 6,428,619 within one week, DOH gen

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g sales-driven com- USD 508, 640 in just one day
– Incredible!!!
TED is a communi-
l designed by one  Qatar Airways arrived in
entre for all Contact Los Angeles and Durban. New and ex-
and aims to share citing destinations will be added to our
n, news, develop- network soon – Sydney, Adelaide, Boston, Atlanta, Bir-
d insights related to mingham – just to name a few. Exciting!!!
ways and our Con-
e network.  DOH CC has successfully transformed itself into the Hub of our network and will
grow to an operation with almost 300 employees
dition is the work of
in AMD and I am  And last but not least I want to mention CKG CC, the master of consistency in
essed with their cre- our network, achieving their operational KPIs day in day out
d dedication while
n it – therefore a big Ladies and gentlemen fasten your seat belts and enjoy reading CONNECTED,
u AMD - Great team keep yourself up-to-date with what is happening in the coming months and what
you can look forward to. Ahead of us is an exciting journey full of collaboration and
the last couple of communication therefore dear team, let the “C” inspire you to be the Champ, be in
Charge, be the Centre, be CONNECTED!!!

Best Regards,
Ralf Sacher

heir lines are since
AH took off with sen-
g major milestone.

rs in the U.S., now

d long awaited mile-
unrise. It really was
fine as the employ-

est sales promotion

Centre network dur-
nerated sales worth

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Introductio

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on to Sites

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TEAM
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M VIEW 7

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It's now already more than 100 days since QR CCO Dr. Hugh Dunleavy pronounced the go-live of a
trial phase of Yammer. Since then colleagues from 2 of our locations together with other colleagues
from various areas across the globe are joining, testing, posting pictures and messages, voting,
communicating, uploading files, tagging, creating groups, joining groups, asking questions, answer-
ing questions... and much more.

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FREQUENT FLYE

NEW DEVELOPMENTS

Website:
The following are the new features that have been incorporated into qmiles.com and released to
the public. These new features are aimed at enhancing ease of use and improving us-
ers’ (members’) overall online experience.
 Redesign of the Privilege Club homepage (Look and feel in line with the recent changes to

qatarair-ways.com)
 New online booking flow – This new functionality allows members to switch between a rev-

enue and redemption booking with a convenient “toggle” option during an online booking pro-
cess.
 Book now, pay later (on-hold booking) feature: This feature allows members additional
time to make a redemption booking and return at a specified time limit to complete the ticket-
ing process.

Product Development Team

Please find below the list of campaigns that launched in Feb, 2016:-

Offer Type QR QR Station Campaign Name
Region
AFRICA Offer to promote All stations in AFRICA AFRICA offer to push travel to
USA travel AFRICA except Tunisia and USA destinations
Morocco

Route Launch Offer Network United Kingdom Birmingham Route Launch Offer
Wide
a) Bonus Qmiles on flights (DOH
-BHX-DOH) sector only

b) Qmiles discount on Redemp-
tion tickets

Qatar – National Sports QATAR Doha, Qatar Double Qpoints on all cabins
Day offer

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ER PROGRAMME

UPCOMING DEVELOPMENTS

Arabic website

Privilege Club will be launching its first language website in Arabic in the month of December.
The Arabic website will include the pre, post login pages and redemption booking flow.

Marketing and Communication Team

UPCOMING DEVELOPMENTS
Still on Arabic website – Privilege Club will be launching its first language website in Arabic in
the first quarter of the year. The Arabic website will include the pre, post login pages and re-
demption booking flow.

Partnership Team

January 2016

Partner Offer Offer Start Offer End Partner Branch/
name date date Location
2xQmiles
Hilton 1st Jan 2016 30th April Worldwide
2xQmiles and designed for 2016
Langham PC members package Bed 1st Jan 2016 Boston, US
Boston 31st May
and Breakfast 1st Jan 2016 2016 Jordan, Lebanon,
Moevenpick 2xQmiles, 20USD voucher Africa
31st March
for dining 2016

February 2016 (More details available on qmiles.com effective 1 Feb 2016)

Partner Offer Offer Offer End Partner
name Start date date Branch/
2XQmiles, 10% off and Location
Jumeirah complimentary breakfast 1st Feb 31st March MENA &
2xQmiles, 25%off on room rates, 2016 2016 Maldives
Minor Hotel 15% off on dining, 15% on Spa
Group treatments, complimentary 1st Feb 31st March World-
2016 2016 wide
Rocketmiles breakfast
1st Feb 31st March World-
3,000 bonus Qmiles for first booking 2016 2016 wide
with Rocketmiles

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The Taj Mahal, "crown of palaces", is a white marble mausoleum locat
Designated as UNESCO World Heritage Site in 1983, the Taj Mahal attra
the seven winners of “New 7 Wonders of the World” (2000–2007). In the
You Die…’

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ted on the southern bank of the Yamuna River in the Indian city of Agra.
acts some 3 million visitors a year. On 7 July 2007 it was declared one of
must list of No.1 New York Times Bestsellers – ‘1001 Places to See Before

QUESTION

What inspires you to visit India?
We will like to note your inspiration

- Write back to us on
[email protected]

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TAKING O

14 NEW DES

Further expansion of our Netwo
yeste

We will be engaging with the markets on a one

Pisa 02-Aug-16

Sarajevo 07-Sep-16

Windhoek 28-Sep-16

Skopje 05-Oct-16

Helsinki 10-Oct-16

Auckland 03-Dec-16

Krabi 06-Dec-16

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OFF FOR

STINATIONS!

ork was announced at ITB Berlin
erday.

e by one basis as we progress through the year.

Seychelles 12-Dec-16

Marrakesh TBA

Chiang Mai TBA

Douala TBA

Libreville TBA

Lusaka TBA

Nice TBA

All destinations with dates have been loaded in GDS

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Ralf Sacher Kamal Verma
Martin Vaupel Vivi Liu
Senka Stjepanovi
Biju Damodaran Geza Garai
Barnali Roy Chowdhury Thiyagarajan Rajoo
Aafak Ansari
Aliasghar Akbar Mirza Manoj Nair
Rutwa Dave Md. Ismail Murtuza
Basanth Balakrishnan
Urvi Dsouza Anna Oparowska
Ahmed Elsayed Arpad Stephan
Anna Majer Jack Yao
Karen Zuri Chuan Jiang
Aura Dorneanu
Krunalsinh Parghee Nicola Jane Lott
Payal Rajput Ahmed Al Sawalhi
Tejal Patel
Sathya Kumar ,,, and all who has contributed to this
Urvashi Sharma newsletter

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