CPS Technology Orientation

e following : Log In: Internal Log In: External

oice mail a) From your own extension, lift the handset, Call your voice mail access
all back press #, enter password, and press # number, enter extension,
h a voice enter password, and press #
b) From another extension, press # twice,
enter extension, enter password, and press #

Conclude Addressing 1 Address by Name

Send Spell the name of the person, last name first.
Mark/unmark urgent Press 7 for Q and 9 for Z. * Cancel
Mark/unmark for return receipt Note: System returns to Addressing after name is entered.
Enter additional addresses
Cancel 2 Address by Personal Distribution List

Addressing Options Enter the two-digit personal distribution list number.
* Cancel
Address by name
Address by personal distribution list
Broadcast

e-assign Extension 6 Record Name 9 Additional Options

sign to this telephone Record your name at the 1 Enable or disable Outlook
n-assign tone. When finished, press automated call handling
sign ext. to last external # and select from the fol-
umber lowing options: 2 Change notification options
ancel # Accept 3 Delete 3 Change agent state
1 Review * Cancel 5 Change Find Me Forwarding state
et Password 2 Re-record * Cancel

er password twice in 8 Remove Deleted 2 Notification Options
onse to the prompts. Messages
ncel 1-9 Enter the number associated
1 Confirm * Cancel with a Notification Profile
nable Envelope Info
0 Disable Notification
s either 1 to enable, # No change
to disable
3 Agent State

1 Log in and assign extension
2 Log out
3 Log in without assigning extension

5 Find Me Forwarding

1 Enable Find Me Forwarding
2 Disable Find Me Forwarding

party trademarks are for reference only and Mitel makes no representation of ownership of these marks. This product is covered by one or more of the following
86,114.

MITEL VOICEMAIL QUICK REFERENCE

Voicemail Operations Managing Messages

New Voice Mail Indicators After listening to a message, you can replay it,
send a reply to the person who left the message,
Your voice mailbox contains unplayed mes- forward it to someone else, replay the date and
sages if: time information, save it, or delete it.
• You hear a stutter tone on the handset.
To replay all of your saved messages
OR • Press 3 at the Main Menu prompt.
• The phone’s message waiting light flashes. As a safeguard against accidental erasures,
the system retains deleted messages for a few
Checking Voice Mail hours.
To listen to your deleted messages
To check voice mail from your extension 1 Press 7 at the Main Menu prompt.
1 Press Voice Mail or lift the handset and press #. 2 Press 7.
2 At the prompt, use the dial pad to enter your Voice mail plays all the deleted messages still
available to the system. During playback, you
password. (If you have not been assigned a can manage deleted messages as if they were
password, use the default password, 1234.) newly arrived messages.
3 Press #.
To restore a deleted message
NOTE: If you are logging in for the first time, the sys- Press 2.
tem prompts you for a new password and asks you to
record your name. To send a recorded message from voice mail
After recording a message, voice mail asks you
To check voice mail from another extension to supply an address.
1 Press # twice.
2 Enter your extension. 1 Address the message to individual recipients
3 Enter your password. by entering their extension numbers.
4 Press #.
2 Specify groups of recipients by entering a
To check voice mail from an external phone distribution list number.
1 Dial your voice mail access number.
2 Enter your extension. To identify a recipient by name, specify a per-
3 Enter your password. sonal distribution list, or broadcast to all exten-
4 Press #. sions, press 0 and follow the prompts.

Listening To Messages To mark a message as urgent
• After addressing the message and confirming
At the Main Menu prompt, press 1. The voice
mail system plays urgent messages first, then the addressee(s), press 1.
newly arrived messages.
The system gives the delivery date and time To forward the message you're reviewing
for each message. (You can disable this feature 1 Press 4 and follow the recorded prompts.
from the Mailbox Options Menu.) To reply to the message you're reviewing
1 Press 5 and follow the recorded prompts.
2 Press 1 to reply with a voice mail, press 2 to

reply with a call back, or press 3 to reply to all
with a voice message.

Changing Mailbox Options

Personalize your voice mail by changing your
name, password, or personal greeting.

To change personal settings from the Main
Menu, press 7 and follow the recorded prompts.

Enabling Office Anywhere (On-Net) Leaving a Message

If you have the proper permission, you can Troubleshooting
assign your extension to any phone on the sys-
tem. If the number of messages in your mailbox
1 Log in to voice mail from the target phone– exceeds the limit, the system notifies callers
that your mailbox is full and unable to accept
an extension other than your own. new messages. (Recently deleted messages
2 At the Main Menu prompt, press 7. remain in the mailbox and are included in the
3 Press 3 to re-assign the extension. total count.)
• Press 1 to assign the extension. If your mailbox is full, first purge any backlog of
• Press 2 to un-assign the extension. deleted messages.

(Phone reverts to its original extension.) To purge deleted messages
(Off-Net Extension Re-assignment cannot be 1 At the Main Menu prompt, press 7.
configured through the voicemail system and 2 Press 8 to remove deleted messages.
must be configured through PCM. Refer to 3 Press 1 to confirm deletion or * to cancel.
the Administration Guide for details.)
Leave Message
Setting Availability and Forwarding
When dialing into a ShoreTel system, if the per-
NOTE: Use ShoreWare Call Manager to configure the son you are trying to reach does not answer,
states with different call forwarding destinations and your call will be sent to a mailbox and you will
personal greetings. hear a standard greeting. You can select from
the following options:
You can set one of the states for your exten- # Bypass greeting
sion. When you record a personal greeting, it is 0 Transfer to assistant
linked to the active Availability state. 1 Forward to recipient’s FindMe destination
9 Transfer to Auto-Attendant
To enable one of the distinct states:
• Press 7 at the Main Menu prompt. Message Recording
• Press 2, then follow the prompts.
If you choose to leave a recorded message,
Changing Notification Options the following options are available after record-
ing your message:
To select a notification profile for the Escalation # Message options
Notification feature: * Re-record
0 Send message, transfer to assistant
• Press 7 at the Main Menu prompt. 1 Send message, forward to recipient’s
• Press 9 for additional mailbox options.
• Press 2, then follow the prompts. FindMe destination
9 Send message, transfer to Auto-Attendant
NOTE: You must have notification profiles previously
configured before a notification profile can be acti- NOTE: Hanging up sends the message.
vated.
# Message Options
Enabling FindMe
When leaving a message, select from the
To enable or disable FindMe Forwarding so that following options:
callers can forward their calls to your destina- # Send message
tion: * Cancel
1 Review
• Press 7 at the Main Menu prompt. 2 Re-record
• Press 9 for additional mailbox options. 3 Mark/unmark urgent
• Press 5, then follow the prompts. 0 Send message, transfer to assistant
9 Send message, transfer to Auto-Attendant
NOTE: You must have permission to use FindMe
Forwarding.

MITEL CONNECT CLIENT QUICK REFERENC

PLACE A CALL ANSWER A CALL A

From Quick Dialer Search Bar • Click in the notification area.
• Click to end an active call.
Type the contact details in the Quick
Dialer search bar and do one of the MAKE A VIDEO CALL
following:
• Double-click the contact. 1. Set the primary extension to your
• Select the contact and click. softphone.

From Recent 2. Type the contact’s details in the
Quick Dialer search bar, and then
Click the Recent tab on the dash- select a contact.
board and do one of the following:
3. Click to place a voice call.
• Double-click the contact. 4. Click to broadcast the video.

• Select the contact and click.

CE GUIDE

ACCESS VOICEMAIL UPDATE AVAILABILITY STATE

1. On the dashboard, click the 1. Click your current Availability State
Voicemails tab. on the dashboard.

2. Select the voicemail you want to 2. Select the Availability State you
listen to. want to use.

3. Use one of the following options 3. Choose Custom to specify your
to play your voicemail: own label and color for your
• Click to play the voicemail Availability State.
on your phone.
• Click to play the voicemail Configured call routing rules
on your computer speakers. apply.

4. Click to start the voicemail
playback.

IP PHONE 485G QUICK REFERENCE

PHONE OPERATION

Place Calls

Use the speakerphone or a headset or + Ext.

Use the Directory + to select +

Make a conference call + Ext. + or
Make a call from History
+ to select +

Use the Intercom (through Directory) + to select + +
or or
Answer Calls Lift handset or

Answer a call

Send a call to voicemail or or

Divert an incoming call + Ext. +
to select
Adjust volume of handset, headset, or Press green blinking call appearance button or
speakerphone when off hook; adjust + Ext.
ringer volume when on hook
Answer call waiting (incoming call) or press call appearance button
Pick up a call for another extension

Interact with Calls

Mute a call
Place a call on hold

Take a call off hold or press orange blinking call appearance button

Transfer a call + Ext. + or
Merge calls into a conference call
Park a call on another extension + Ext.
Unpark a call + Ext.

VOICEMAIL + Password +
+ + Password +
Check visual voicemail + + + Ext.+ Password +

Log in to voicemail main
menu
Log in from another
extension

EXTENSION ASSIGNMENT + Ext. + Password +

Using Phone Interface

Assign ext. to Available or
Anonymous phone

Unassign extension +Password+ + + + +

Assign your ext. to an + + Ext.+Password +
assigned phone
Using Voicemail System + + +Ext.+Password+ +
Change ext. assignment + + +Ext.+Password+ +

Unassign extension

CUSTOMIZE YOUR PHONE

Select a ringtone +Password+ + + ++ +
+ to select +
Change availability
state +Password+ + + +++

Change avail. state
and call forwarding

Change wallpaper +Password+ + + + + +

Change time zone +Password+ + + ++ +
+Password+ + + ++ +
Log in or out of
workgroup + (INFO#)
+ (RESET#)
TROUBLESHOOTING
View phone information
Reboot your phone

Note: For details about using the phone, see the IP Phone 485g User Guide.

IP PHONE 485G QUICK REFERENCE

Handset with Programmable Call
finger rest Appearance Buttons
Eight custom buttons with tri-color LED indicators
Speaker show active, incoming, and on-hold calls. They
can also be configured as call keys, monitored
extensions, or speed-dial keys.

Display area Indicator LED
Flashing light alerts
you to incoming calls
and unheard voice
messages.

Soft Keys
Context-sensitive,
functions defined
in display area.

Navigation Key
Pad & Selector Button
Lets you select
options in the
interface.

Audio Control Keys Dial pad Function Keys
Perform core
Volume button controls handset, headset, speaker, Microphone telephony functions:
Voicemail, Directory,
and ring volume. Mute, Speaker, and Headset History, Transfer,
Conference, Hold
buttons illuminate when functions are active.

Note: You can connect supported headsets to the IP Phone Presence Icons
485g via the headset jack on the back of the phone.
In Directory and History (details view), the following
GUIDE TO LEDS icons indicate a person's current phone status:

Your 485g IP phone provides color cues to help you Available
determine call appearance status:
Custom availability state
Steady Green: Phone is in use (dialing or off
hook) On hold or has a call parked

Blinking Green: Incoming call Do not disturb

Blinking Orange: On hold or call parked On a Call

Steady Orange: Extension’s availability state set
to Do Not Disturb or phone in a No Service state.
For BCA, the monitored extension is in use by
another party but you can join the call

Steady Red: Monitored extension is in use by
other party (applies to BCA and Extension Monitor)

© Copyright 2017, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are tradem

GUIDE TO STATUS ICONS

Main Display Monitored Extension

Unheard Voice Messages Monitored extension

Missed Calls Monitored extension, DND
Logged in to Workgroup Unheard Messages
Logged in to Workgroup, in Wrap-Up Unheard Messages and DND
Logged out of Workgroup
Available Connected call and incoming call

In a Meeting or Do not Disturb On a Call
Out of Office
Vacation On a Conference Call
Custom Monitored extension in a
connected call and call answered
Call Appearance locally
Monitored extension on hold and
Idle, On Hook call answered locally
Off Hook, Dialing Monitored extension in a
Inactive / Do Not Disturb connected call with a call on hold
Incoming Call
Connected Call Visual Voicemail
Connected Conference Call
On Hold Locally Urgent
On Hold Remotely Message
Speed Dial Extension Message with return receipt
Speed Dial Extension with DND Private message
Call is being recorded Broadcast message
Whisper mute is active Broadcast message with return
receipt requested
Private broadcast message
Private broadcast message with
return receipt requested
Private message with return receipt
requested

marks of Mitel Networks Corporation. Any reference to third-party trademarks is for reference only and Mitel makes no representation of ownership of these marks.