Microsoft Word - Marko Mirtic CV (Eng)

Marko Mirtić D

Adress: Radojke Lakić 6,11080 Beograd

Date of birth: 27.08.1990

Telefone numbers: +381 38-20-516

E-mail: +381 064/565-33-44

[email protected]
[email protected]

Work experience

 Usablenet (Rhea Software): QA Tester september 2015 -
 Black box testing of mobile web sites and applications manual testing. Manual testing,

functional testing, visual testing, sanity testing, regression testing, stress testing,

usability testing, compatibility testing, ad hoc testing.

 Web site tracking testing (Google Analytics, Omniture, E-commerce, Adobe tracking,
Web- Trends, Tealium)

 Bug reporting and tracking of fixed defects using Jira

 Writing test cases for manual testing using Testlodge

 Link Group: Technical Support Assistant mart.2014 –august 2015
 answering the support telephone line and responding to incoming request

 monitoring support requests received by email

 responding to support requests and questions in due time

 diagnosing and/or clarifying and/or resolving support requests

 seeking appropriate guidance for more complex matters

 maintaining computer systems

 conducting setup of computers, printers, multifunction devices, audio-visual equipment

and other information system

 monitoring the performance of the systems

 assisting the seniors with preparation of IT documentation regarding system

configurations and technical processes

 Accounting agency „Ažurnost“ : Accountant july.2012 –augustt.2013
 planning and carrying out activities on a daily, weekly, monthly and annual basis based

on the approved plan.

 forming the list of customers;

 setting up contacts with clients by phone, in person or through letters

 scheduling and conducting business meetings;

 Filler offer life insurance

 providing the necessary documentation
 monitoring the collection of overdue premiums on all policies;

 recording and updating of premium payments;

 participation in regular meetings of the sales team;
 Information about the market response to the products and activities of competitors.

 Delta Generali Insurance: Consultant april.2012 – jun.2012
 planning and carrying out activities on a daily, weekly, monthly and annual basis based

on the approved plan.

 forming the list of customers;

 setting up contacts with clients by phone, in person or through letters

 scheduling and conducting business meetings;

 Filler offer life insurance

 providing the necessary documentation

 monitoring the collection of overdue premiums on all policies;

 recording and updating of premium payments;

 participation in regular meetings of the sales team;

 information about the market response to the products and activities of competitors.

 Mellon Serbia: Collection Agent sept.2011 -- april.2012

 Collect payments on past due bills.
 Create a list of people who have not made payments.

 Organize list according to severity of delinquency.
 Locate customers using credit bureau information, background checks, loan

documents, and other paperwork or databases.

 Call customers using telephone.
 Utilize computer systems to handle skip tracing.

 Inform clients of overdue accounts and amount currently owed.
 Attempt to collect payment.

 Review terms of sale or loan documents.

 Ensure all customer information is correct, including phone numbers and addresses.

 Listen to customer's story and determine if debt can be collected.

 Set up repayment plans and new terms of sale.

 Offer advice or refer customers to debt counselors.

 Record new commitment to repay debt.

 Send statements of delinquencies to credit bureau.

 Initiate repossession proceedings or hand over account to law practice that specializes
in debt collection.

 Purge records if debt has been satisfied.
 Report satisfied debts to credit bureaus.
 Follow federal and state laws dealing with debt collection.
 Print reports for management.

 Purge records from deceased people.

 Kika furnitures,sector: Marketing&Purchase aug.2010 -- feb.2011
 Product purchase
 Managing products on web pages
 Work on the company programme (Axapta)

 Min komerc,Belgrade
 Milšped lmtd
 Yearly engagement via Youth organizations

Education

 Seventh Belgrade grammer school,Belgrade
 Course: social-language

 Student of buisness economy
 Course: Insurance

 IT Academy
 Course: Microsoft Development 4

Courses

 School of Accounting and Entrepreneurship “S&S”
 Course: bookkeeping

 Microsoft Development
 Course: Microsoft Certified Tehnology Specialist(MCTS)

Computer skills

 Programming:
 C#/XAML .Net Framework Programming
 WPF Application
 ASP.Net
 ADO.Net
 Model View Controller(MVC 4.0)
 WCF Data Services(Windows Communication Foundation)
 Microsoft SQL Database
 Cascading Style Sheet(CSS)
 JavaScript
 JQuery
 Ajax

 Other
 Microsoft Office

Foriegn languages

 English- advanced level
 German- starter level

Personal information

 Responsible,communicative,tolerant, open towards new skills and knowledges,
 Team player who adds team value and spirit,
 Highly motivated, with strong buisness ethics,
 Fast learning with a focus on solving real problems with respect for the quality standards of

the organization.

Other information

 Drivers licence ''B'' category (car vehicles)
 Volunteered at Universiade (2009),sector-IT