Marko Mirtić D
Adress: Radojke Lakić 6,11080 Beograd
Date of birth: 27.08.1990
Telefone numbers: +381 38-20-516
E-mail: +381 064/565-33-44
[email protected]
[email protected]
Work experience
Usablenet (Rhea Software): QA Tester september 2015 -
Black box testing of mobile web sites and applications manual testing. Manual testing,
functional testing, visual testing, sanity testing, regression testing, stress testing,
usability testing, compatibility testing, ad hoc testing.
Web site tracking testing (Google Analytics, Omniture, E-commerce, Adobe tracking,
Web- Trends, Tealium)
Bug reporting and tracking of fixed defects using Jira
Writing test cases for manual testing using Testlodge
Link Group: Technical Support Assistant mart.2014 –august 2015
answering the support telephone line and responding to incoming request
monitoring support requests received by email
responding to support requests and questions in due time
diagnosing and/or clarifying and/or resolving support requests
seeking appropriate guidance for more complex matters
maintaining computer systems
conducting setup of computers, printers, multifunction devices, audio-visual equipment
and other information system
monitoring the performance of the systems
assisting the seniors with preparation of IT documentation regarding system
configurations and technical processes
Accounting agency „Ažurnost“ : Accountant july.2012 –augustt.2013
planning and carrying out activities on a daily, weekly, monthly and annual basis based
on the approved plan.
forming the list of customers;
setting up contacts with clients by phone, in person or through letters
scheduling and conducting business meetings;
Filler offer life insurance
providing the necessary documentation
monitoring the collection of overdue premiums on all policies;
recording and updating of premium payments;
participation in regular meetings of the sales team;
Information about the market response to the products and activities of competitors.
Delta Generali Insurance: Consultant april.2012 – jun.2012
planning and carrying out activities on a daily, weekly, monthly and annual basis based
on the approved plan.
forming the list of customers;
setting up contacts with clients by phone, in person or through letters
scheduling and conducting business meetings;
Filler offer life insurance
providing the necessary documentation
monitoring the collection of overdue premiums on all policies;
recording and updating of premium payments;
participation in regular meetings of the sales team;
information about the market response to the products and activities of competitors.
Mellon Serbia: Collection Agent sept.2011 -- april.2012
Collect payments on past due bills.
Create a list of people who have not made payments.
Organize list according to severity of delinquency.
Locate customers using credit bureau information, background checks, loan
documents, and other paperwork or databases.
Call customers using telephone.
Utilize computer systems to handle skip tracing.
Inform clients of overdue accounts and amount currently owed.
Attempt to collect payment.
Review terms of sale or loan documents.
Ensure all customer information is correct, including phone numbers and addresses.
Listen to customer's story and determine if debt can be collected.
Set up repayment plans and new terms of sale.
Offer advice or refer customers to debt counselors.
Record new commitment to repay debt.
Send statements of delinquencies to credit bureau.
Initiate repossession proceedings or hand over account to law practice that specializes
in debt collection.
Purge records if debt has been satisfied.
Report satisfied debts to credit bureaus.
Follow federal and state laws dealing with debt collection.
Print reports for management.
Purge records from deceased people.
Kika furnitures,sector: Marketing&Purchase aug.2010 -- feb.2011
Product purchase
Managing products on web pages
Work on the company programme (Axapta)
Min komerc,Belgrade
Milšped lmtd
Yearly engagement via Youth organizations
Education
Seventh Belgrade grammer school,Belgrade
Course: social-language
Student of buisness economy
Course: Insurance
IT Academy
Course: Microsoft Development 4
Courses
School of Accounting and Entrepreneurship “S&S”
Course: bookkeeping
Microsoft Development
Course: Microsoft Certified Tehnology Specialist(MCTS)
Computer skills
Programming:
C#/XAML .Net Framework Programming
WPF Application
ASP.Net
ADO.Net
Model View Controller(MVC 4.0)
WCF Data Services(Windows Communication Foundation)
Microsoft SQL Database
Cascading Style Sheet(CSS)
JavaScript
JQuery
Ajax
Other
Microsoft Office
Foriegn languages
English- advanced level
German- starter level
Personal information
Responsible,communicative,tolerant, open towards new skills and knowledges,
Team player who adds team value and spirit,
Highly motivated, with strong buisness ethics,
Fast learning with a focus on solving real problems with respect for the quality standards of
the organization.
Other information
Drivers licence ''B'' category (car vehicles)
Volunteered at Universiade (2009),sector-IT