Fanatical Hosting Proposal for CustomerName

Rack Facts

Leadership and Award Facts

1. Rackspace® was voted to have the best customer focus in the 2008 National Business
Awards

2. Rackspace was voted in the top 10 in Europe for customer focus in the European
Business Awards

3. In 2009 Rackspace won the Laureate Award for being in the top 50 best places to work
in the UK for 5 years running (2005 - 2009) by the Financial Times and Best Place to
Work Institute

4. Rackspace received “Two Star” status for an outstanding place to work, in the Sunday
Times 100 Best Small Companies category in 2007 and Mid Sized Companies category
in 2008 award, reaching 24th Best Place to Work in 2008

5. Rackspace was the top IT services company to work for in the 2008 Best Place to Work
Awards

6. Rackspace received the Microsoft Hosting Partner of the Year Award in 2003, 2005 and
again in 2007

7. Rackspace was recognised by Unisys as the top service organisation in the UK in 2005
8. Rackspace won the Linux Format Magazine Readers Choice Award in 2005 for best

ISP/Host
9. The annual Rackspace SAS70 Type II audit ensures that all controls relating to security,

change management, service delivery, and support services remain world class.

Partnership Facts

10. Rackspace has more Red Hat Engineers than any other hosting company in the world
11. Rackspace has the highest RHCE pass rate of any company in any industry, world wide
12. Rackspace is Microsoft Gold Certified, providing recognition of our high quality delivery

of solutions built on Microsoft technology and framework
13. Rackspace is the only MySQL certified hosting partner in the world
14. 16% of all Certified MySQL DBAs in the UK work for Rackspace
15. Rackspace was Red Hat‟s first Premier Hosting Partner in Europe
16. Rackspace was the first JBoss certified hosting partner
17. Rackspace offer Dell Servers for Intel and HP Servers for AMD processors to give our

customers even greater choice for super resilient Servers

Rackspace Ltd
4 The Square, Stockley Park, Uxbridge UB11 1ET
Tel +44 (0) 20 8734 2500 Fax +44 (0) 20 8606 6107

rackspace.co.uk

Rack Facts

Financial Facts

18. Rackspace has grown from 100 to over 10,000 servers in 7 years in EMEA
19. Rackspace has tripled in size from 2005 to 2007
20. Rackspace grew its hosting customer base by 22% in 2008

Facility Facts

21. Rackspace has 74,000 sq ft of Data Centre space available in London
22. Our London Data Centre facilities have 28 Gb/s aggregate IP transit available
23. Rackspace has 7 data centres across 3 continents – Europe, Asia and America
24. Rackspace has built a data centre based on power efficient technology and renewable

fuel sources making it environmentally friendly
25. Rackspace Network Utilisation runs at approximately 20% and we will never let it go

above 30%
26. There are 3 levels of security in the data centre – onsite security personnel, biometric

security scanners and pass card access system
27. On average, Rackspace put a server online every 29 minutes!

Customer Facts

28. 97% of our customers would recommend us
29. 50% of our business is generated through word of mouth
30. Rackspace is the UK‟s most referred Managed Hosting provider
31. 98% of our customers host mission critical systems
32. 2% of encrypted transaction sites are on Rackspace networks
33. Over 50% of the NMA top 100 media agencies choose to partner with Rackspace.
34. In 2008 Netcraft found that Rackspace hosts the largest proportion of the busiest sites

in the UK
35. Rackspace has the highest customer satisfaction rates in the Industry with a recent

survey showing Rackspace having a net promoter score of + 44% compared to the
Industry average of - 23%
36. Rackspace Customers are questioned every 3 months to check they are happy and find
out if there are any improvements that should be made.

Rackspace Ltd
4 The Square, Stockley Park, Uxbridge UB11 1ET
Tel +44 (0) 20 8734 2500 Fax +44 (0) 20 8606 6107

rackspace.co.uk

Rack Facts

37. More new media agencies in the UK choose Rackspace than any other Managed Hosting
Company

38. Rackspace EMEA serves customers from 80 different countries!
39. Rackspace hosts 46,000 servers worldwide
40. 90% of customers have made a repeat purchase
41. 84% of customers are on a 6 month contract or longer
42. Rackspace EMEA handle nearly 6,000 transactions per month from our customer base

43. In 2008, Rackspace servers in the UK pushed a total of 8.7 Petabytes of traffic to the
internet.

Fanatical Support® Facts

44. When a host guarantees you 99.9% uptime, they are promising you 44 minutes of
downtime. We guarantee you 100% network uptime

45. No answer-phones, no voicemails, no forwarding, no „press 1 to be taken seriously –
press 2 to be sent to the completely wrong dept – press 3 to commit suicide‟

46. Fanatical Support starts from your first interaction
47. Every server at Rackspace is custom built to your own specification
48. Rackspace offers Fanatical Support 24/7/365 days of the year
49. World‟s most fattening home-made chocolate cake offered to all visitors. (recipe

withheld)
50. 21 languages spoken fluently at Rackspace
51. Rackers nominate an employee once a month who will be recognised as Fanatic of the

month by wearing a strait jacket
52. 85% of our resources go directly into providing Fanatical Support
53. Every employee at Rackspace knows what the 5 star greeting is
54. In 2008 Rackspace handled over 50,000 support calls answered by a real person within

an average time of 6 seconds
55. All servers are built within an average of 7 hours
56. Rackspace has developed and delivers its own unique PrevenTier anti-DDoS technology

(98% DDoS mitigation)
57. 99% of EMEA transactions are error free
58. 95% of customers in 2006 rated support tickets as good of which 68% rated them

Fanatical!

Rackspace Ltd
4 The Square, Stockley Park, Uxbridge UB11 1ET
Tel +44 (0) 20 8734 2500 Fax +44 (0) 20 8606 6107

rackspace.co.uk

Rack Facts

59. Employees are encouraged to submit ideas for improvement through “The Bulb”, these
ideas are displayed and tracked on a board for all to see. The best idea in each month
and quarter wins £50

60. Average data centre ticket response time is 60 seconds
61. Average data centre ticket resolution time is 19 minutes
62. In 2008 Rackspace support handled nearly 150,000 support tickets
63. Rackspace plants a tree for every server sold (from October 2006)

Employee Motivation Facts

64. Every Rackspace employee has an extra day‟s holiday on their birthday
65. Free Starbucks coffee for all visitors and staff
66. Rackspace offers free Gym membership to all employees
67. Rackspace provides free food once a month to all employees
68. Rackspace provides free refreshments including breakfast everyday for all employees

for a fanatical start to the day
69. The average age within Rackspace is 30 years old
70. Employees wear Hawaiian Shirts to celebrate pay day
71. Employees get gift vouchers when they are recognised by customers for outstanding

customer service
72. Rackspace has a yearly bring your child to work day
73. Committed coffee offers to provide 115% more caffeine in our coffee than regular

brands – to keep staff awake on the nightshift
74. Sales executives ring a bell every time a sale is made
75. Birthday cards are sent to employees, signed by team members
76. Every new starter receives a welcome card, signed by team members
77. Monthly dress up smart days
78. Half yearly employee happy checks
79. Discounted massages are available every month for employees
80. Employees are encouraged to go ahead and implement new ideas costing under £100
81. Subsidised dental scheme for all employees
82. Flexible Working hours are available for all our staff
83. Rackspace benefits equate to more than £500 per month per employee
84. If you refer a prospect to Rackspace and they join you get a referral fee
85. The Fanatic of the quarter gets a weekend away in Europe

Rackspace Ltd
4 The Square, Stockley Park, Uxbridge UB11 1ET
Tel +44 (0) 20 8734 2500 Fax +44 (0) 20 8606 6107

rackspace.co.uk

Rack Facts

86. Free private health insurance for all employees
87. Rackspace has a wall of fame with quotes from delighted customers about employees
88. Rackspace has a games area where there is a Sega rally, Nintendo Wii, table football,

darts and table tennis
89. New employee lunch once a month so find new ideas to make the company better
90. Rackspace has an online benefits scheme enabling Rackers to customise which benefits

suit their lifestyle
91. Rackspace University looks after all our training needs and the induction of new starters

Miscellaneous Facts

92. Rackspace currently manages over 500,000 domain names and continues to add
approximately 50,000 more every month

93. 50% of all employees have Learner and Achiever strengths
94. Rackspace employs people from 5 continents
95. Rackspace has an active charity group, raising money for different charities each year

(For Cystic Fibrosis in 2004 we made £4k; for Dr Grahams Holmes we made £5k in
2005; for Global Angels we made £6,500k in 2006/7)
96. Rackspace Europe hires at least 15 new Rackers a month

Rackspace Ltd
4 The Square, Stockley Park, Uxbridge UB11 1ET
Tel +44 (0) 20 8734 2500 Fax +44 (0) 20 8606 6107

rackspace.co.uk