AUGUST 2017 News Bulletin_Neat

2017 SPEAKERS & TOPICS

Improving Healthcare A/R Through Patient
Conversation with

2018 SPEAKER & TOPIC

Tuesday, January 09, 2018 - 11:00am
Liberty Hospital Education Center
Available Patient Services To Know About &
Installation of Board Officers
Michelle Keller, Swope Health Services

September 12, 2017
MANAGER PANEL

Real Life Stuff! People,
Problems, Burnout & MORE

MANAGERS - DON'T MISS THIS MEETING!!!
BRING A GUEST MANAGER!

Russ Onken, MHA, will moderate a panel of seasoned
managers, Laurie Shepard, Scott Sutherland and Phyllis
Fulk. He will lead a participatory discussions on the "REAL
STUFF" of management issues in healthcare today. Some
issues include

• Social Media in the Office
• How to Handle Manager/Physician Burnout –

moments of despair
• MACRA/MIPS for the small practice
• Physician problems, how to handle
• Cell phone issues in the work place
• Minimizing the IT black hole

COME AND SHARE in this discussion of major issues facing
managers today.

4 Round Tables Set in 2018
At North Kansas City Hospital

Don’t miss this opportunity to be engaged in and
partof the process of helping each other!

February 13, 2018
May 8, 2018

August 14, 2018
November 13, 2018



Symposium
Information

6.0 CEUs - ACMPE & AAPC

Symposium Track Co-Sponsors

Track 1: League of Healthcare Experts
Track 2: AAPC of Kansas City

IT’S TIME TO SIGN UP!

Speakers & Topics

TRACK 1
• Employee Benefits and Compliance,

Lecie Steinbaum, CPA
• Washington Policy Update and the ACA,

Cora Butler, JD, RN, CHC
• Shaky Foundations: The Importance of Your IT

Infrastructure in HIPAA Compliance, Eric Humes
• On Your MACRA, Get Set, Go! Taking On the

Quality Payment Program and MIPS, Kathryn Ayers
Wickenhauser, MBA, CHPC, CHTS

TRACK 2
• How Effective Is Your Compliance Plan,

Julie Roth, MHSA, RHIA, Lathrop & Gage
• Getting Ready for Risk Adjustment and MACRA

(Part 1), Brenda Edwards, CDEO, CPB, CPMA, CPC-I
• 2018 ICD-10-CM Updates, Cathy Jennings, BS, CPC,

CPC-I, CEDE, CHONC
• Preparing Your Documentation for Risk

Adjustment & MACRA (Part 2), Patti Frank, CPC

Symposium Speakers

For a full description of all speakers
and topics, and to register go to
Symposium page at:
www.mgma-nwmo.wildapricot.org

2017
ASSOCIATION SPONSOR

2017
ASSOCIATION SPONSOR

SPEAKERS FOR 2018
Get engaged!

SUGGEST A TOPIC &
expert speaker for 2018.

Email your suggestion to
the Central office at

[email protected]

. . . NEW . . .

4 Round tables are scheduled
for 2018 when we are at

North Kansas City Hospital.

Get Engaged. Be Involved.

Jill Fine offered to pass out flyers at
NKCH practices. Here’s one result!

Jill Fine of Fine Foot Care canvased practices in the
North Kansas City Hospital campus, met managers,
passed out a membership flyers and applications,
talked about her experience and inviting them to
attend a meeting. Here’s one result!
In early June, Kerrie Scarrow became a new member
from the NKCH campus --Meritas Health Pulmonary
Medicine. Thanks Jill for your time and effort on
behalf of our association. It is very much appreciated.

Hand deliver or post a membership
flyer in your building! Thanks!

HELP GROW MEMBERSHIP

Our focus is on membership 1. Think of a practice
this year, to engage and get manager who is not
involved in helping keep our currently a member.
association thriving.
2. Email the new flyer and
STEPS: brochure with a short
Take a Membership Flyer at message inviting them to
our meetings. attend a meeting.
• Post on message boards
• Attach to emails 3. Mention how being part
• Post on websites of the group has assisted
• Write note on LinkedIn you. Make it personal!
• Comment on Facebook
4. Direct them to the
Use your calendar to register for a
imagination! monthly meeting at
We can do it if we www.mgma-nwmo.com
ALL participate.
5. Hit the SEND BUTTON.

Off goes your personalized
email to your colleague.
Follow up if you like with a
personal phone call.

Here is Tip 22, 23 and 24 –

a few more pointers on STAFF ENGAGEMENT.

22. BE STINGY WITH MEETINGS

If workers are constantly in meetings, they’ll fee
disconnected from their regular assignments
because they don’t get enough uninterrupted time
to concentrate on those tasks. Before you call a
formal meeting, be sure it’s really needed. It’s
equally important to keep these meetings brief and
to the point.

23. GET OUT OF THE OFFICE

Whenever possible hold training events,
celebrations or similar activities off-site. A change
of scenery can provide a break from routine and
reconnect the staff. Allow for social time in the
agenda. It can help enhance the spirit of teamwork.

24. RECOGNIZE LOW MORALE

Many companies become aware of trouble with
motivation and morale only when the problem
reaches a tipping point. So be alert to the early
symptoms: rise in absenteeism, complaints about
customer service, poor performance or increased
conflicts between team members.

Adapted from rh OfficeTeam

NEW! Manager to Manager!

Designated Manager Time Together

Sherri Sportsman was just appointed by the Board of
Directors to fill the Program Chair board vacancy for the
remainder of the year. Sherrie attended the round table
and heard many manager comments …. and went right
into action.

“The round table meeting on May 9 was a great chance
to visit and meet other members,” Sherri said. “Our
discussions were great, and I think every person gave
input through out the meeting. Designated time for
managers to talk with other managers is important. They
don't have a chance to meet other managers or even
know who is a manager and who is a business partner.”

After the meeting, the Board discussed these comments
and agreed on the following change:

Manager to Manager! starts at 11:00am and meets for
about 15 minutes in a group to get to know one another,
interact together, and get the support some may need
from each other. A designated table will be available for
managers to gather. Then managers will leave the table,
get lunch and include all members no later than
11:20am.

This new offering starts in June! Managers will
interface together at 11:00am at every monthly
meeting of MGMA-NWMO going forward.

Manger to Manager starts at the June 13
meeting at Liberty Hospital Education Center.

SYMPOSIUM GOLD!
SYMPOSIUM SILVER!

NEW Partner
Web Page

Our new Partner website page lists all our member
partners in alpha order by company then specialty, easy
for you to find just who you need for an issue you are
facing. Check out this page for great info on what our
Partners offer. http://www.mgma-nwmo.com/partners
What Managers can do to support and
acknowledge our Business Partners?

• Make yourself familiar with all our Business
Partners and consider them as you look for goods
and services;

• Share with other practice managers the
experiences you have had when working with
Business Partners; and,

• Express appreciation to them when you see them
at the meetings.

WE FILLED 2017!

Next to fill . . .

2018
VOLUNTEERS SLOTS

If you are interested in volunteering
for check-in or door prize next year,

Email [email protected] month
you would like to give a door prize or

help at registration.

Thanks to all who have volunteered!
Your INVOLVEMENT does

make a HUGE difference!

2017 BUSINESS
COLOSSAL SPONSORS

SUPREME SPONSORS

2017 BUSINESS
COLOSSAL SPONSORS

SUPREME SPONSORS

“I Belong
Here”

Laurie Shepard, 2017 President

Your 2017
Board Officers

BOARD OFFICERS

PRESIDENT
Laurie Shepard

PRESIDENT ELECT
Scott Sutherland

PAST PRESIDENT
Kari Vance

SECRETARY
Russell Onken

TREASURER
Scott Risinger