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Published by MGMA-Northwest Missouri, 2017-11-08 18:41:13

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NOVEMBER

2017 SPEAKERS & TOPICS

Tuesday, November 14, 2017 - 11:00am
North Kansas City Hospital L&C Room
Changing Face of Healthcare, Communication
and Customer Service, with Scott Miles
More information about this event

Tuesday, December 12, 2017 - 11:00am
Liberty Hospital Education Center
"The 7 Key Ingredients ALL Great Leaders Possess."
Randy Shepard, PhD
More information about this event

2018 SPEAKERS & TOPICS

Tuesday, January 09, 2018 - 11:00am
Liberty Hospital Education Center
Available Patient Services To Know About &
Installation of Board Officers
Michelle Keller, Swope Health Services

Tuesday, February 13, 2018 - 11:00am
North Kansas City Hospital L&C Room
ROUND TABLE DISCUSSION WITH BOARD
More information about this event

NOVEMBER 14, 2017
MONTHLY MEETING REMINDER

Date: Tuesday, November 14, 2017
Time: 11:00am - 1:00pm
Location: North Kansas City Hospital

Lewis & Clark Room
Presenter: Scott Miles, Public Speaker, CSR

Changing Face of Healthcare,
Communication & Customer Service

Changing Face of Healthcare: Economic State of Healthcare,
Starbucks, and Millennials

Communication: 5 Most Effective Tips for Increasing
Cash Flow and Decreasing Malpractice, The Cardinal Sin,
Simple Scripting, and Math Exercise

Customer Service: Quality Service begins with YOU,
PMA, Self-Awareness

Scott Miles epitomizes energy, enthusiasm and understanding of
every detail regarding customer service. A Kansas City native,
Scott has worked in every aspect of customer service for more
than two decades, from training, managing and
implementation. He was trained and inspired by the pioneer of
"Positive Mental Attitude", W. Clement Stone. His focus for the
last seven years has been on healthcare. Scott uses his
experience and foresight to proactively address customer service
issues before they become a problem. His team is led, trained,
and motivated to communicate with clients better than any
other!

RSVP by Friday, 11/10 at 4PM

https://mgma-nwmo.wildapricot.org/event-
2580836?CalendarViewType=0&SelectedDate=10/19/2017

QUARTERLY ROUND TABLE
DISCUSSIONS
IN 2018

Don’t miss this opportunity
to be engaged in and
part of the process of
helping each other!

DATES

At North Kansas City Hospital

February 13, 2018
May 8, 2018

August 14, 2018
November 13, 2018

2017 HOSPITAL SPONSORS

Plan to attend the
December 12, 2017

MGMA-NWMO
Missouri Annual
Business Meeting

We will conduct association
business, vote on the 2018 Slate of
Officers, and approve major revisions
of our bylaws after an extensive
review by our attorney, Scott
Walterbach.

PLUS hear a great speaker, Randy
Shepard. He’ll talk about a new
online mobile app that will help you
“Find the Right Person for the Job in
5 Minutes!”

BUSINESS
PARTNER
ANNUAL
PACKAGES

BEST VALUE: $300

1. Logo on a vertical banner displayed at all MGMA-

NWMO functions (need .eps digital format for banner)

2. Company logo included in all news bulletins for 1 year

in .eps, jpeg digital format

3. Sponsorship of a monthly meeting w/ display table,

advertising, flyers, giveaways on attendee tables and a
3-minute announcement

SUPREME VALUE: $500
INCLUDES BEST VALUE +
ONE YEAR WEBSITE AD

You provide your company logo or artwork per our
specifications to MGMA-NWMO Central Office. Runs
from date posted for one year on website. (Web ad
$400 value)

COLOSSAL VALUE:

2018 SYMPOSIUM
SPONSORSHIP/BOOTH
Gold or Silver Sponsor
Symposium Levels Only

Gold: $2500
Silver: $1500

Pay your symposium sponsorship with this
offer to receive ALL BEST & SUPREME items.

Offer available through

FIRM DEADLINE OF
JANUARY 31, 2018

Order form is available on the
Home Page of our website.
Or click on link below.

https://mgma-
nwmo.wildapricot.org/resources/Documents/20
18%20Business%20Partner%20Package%20Or

der%20Form.pdf

3 Things You Should Do Regularly to
Be the Best in Your Field

by Malcolm Gladwell

The research that Gladwell referred to in his book Outliers was
done by Anders Ericsson, Ralf Krampe, and Clemens Tesch-Romer
in Germany, and focused on violin players. It claimed that the best
violin players spent 10,000 hours practicing by their 20th birthday.
Since then, the findings of that research (and Gladwell's use of it)
were challenged many times, including by the authors of the
original study.

My focus here is not necessarily to challenge the rule, but to show
how you should spend your time in order to be the best in your
field--whether or not you follow the 10,000 hours concept. …

There is no doubt that the more you spend your time in one area,
the better you are at it. The experience (or learning) curve is one
example of it. The more you do the same thing, the faster you do
it, and the less it costs to do it.

But, it can be difficult to figure out what to spend your time doing.
In my experience, there are three areas in which you should spend
your time if you want to be the best at something. They are
highly-related, and all three are required.

1. Study

You must know almost everything there is to know in your field. I
was a shooter with Olympic aspirations. But when I met
an Olympic gold medalist shooter, I found out how much I didn't
know. That's an important piece: you have to spend time in
learning what you don't know. Don't leave any stone unturned.
Broaden your perspective as much as you can. Learn by reading,
watching videos, and learn from people who are great in the field.

Spend your time wisely. Evaluate the quality of the material you
are about to study before you delve into it. Focus on learning
from thought-leaders in your field, not from just anyone who
decided to teach something or write a book. Your time is too
precious to spend it on less-than-adequate learning.

2. Practice

Knowing is not enough. You must put to practice what you
learned. This is also the time when you generate value from
your area of expertise. If you are a violinist, you must also play
violin--a lot. It's not enough to know music theory. If you are a
shooter, you must shoot a certain number of rounds every
week to be the best. Likewise, it's not enough to know
everything there is to know about management theory, without
practicing it. Through practice, you are building muscle
memory, brain capacity and skills.

3. Teach

Once you reach a certain level of skill in your field (this will be
long before you are the best at it), start teaching others.
Teaching forces you to learn even more, and build more
experience. After all, you must be prepared to answer
challenging questions. When you teach you are also challenged
by your students and are pushed to defend the way you see
things, or even change your thinking. Teaching does not only
happen in the classroom--it can take place through writing
books and articles, or even blog posts. Finally, teaching also
helps others become better, not only you.

The opinions expressed here by Inc.com columnists are their
own, not those of Inc.com. Compliments of Pat Rademaker TSI
Journal

HEARD A GOOD
SPEAKER LATELY?

Get engaged!

SUGGEST A SPEAKER
YOU’VE HEARD

FOR OUR 2018 PROGRAM

Email your suggestions to
the Central office at

[email protected]
Or call

816-806-183

...

LET’S BRANCH OUT!

• You can help us grow!
• Talk with others about what

NWMO offers!
• Share the benefits of

membership you receive.
• Invite them to attend a

meeting as a guest - free!
• BE A STRONG BRANCH. . .

GATHER MANAGERS &
PARTNERS TO NWMO.

NEW Partner
Web Page

Our new Partner website page lists all our member
partners in alpha order by company then specialty, easy
for you to find just who you need for an issue you are
facing. Check out this page for great info on what our
Partners offer. http://www.mgma-nwmo.com/partners

What Managers can do to support and
acknowledge our Business Partners?

• Make yourself familiar with all our Business
Partners and consider them as you look for goods
and services;

• Share with other practice managers the
experiences you have had when working with
Business Partners; and,

• Express appreciation to them when you see them
at the meetings.

THANKS TO THE GOLD!
THANKS TO THE SILVER!

2017 OCTOBER SYMPOSIUM
PHOTO GALLERY

2017 Symposium Photo Album.pdf

LET’S FILL 2018
VOLUNTEERS

If you are interested in volunteering
to help check-in lunch attendees or

provide a door prize next year.

Email [email protected] the month
you would like to give a door prize or
help at registration. 2-3 per year max.

to all who have volunteered!
Your INVOLVEMENT does

make a HUGE difference!

The Six Baseline Competencies
of Exceptional Leaders – by Tracy Spears

Leading a team is one of the most challenging jobs you can
have. You must deal with many variables every single day to
develop a team capable of performing at a consistently high
level. Market forces, team attrition, competitive pressure,
motivational challenges, personality issues, technical
challenges… these are just some of the obstacles leaders
must navigate through and around if they want to lead a
truly excellent team. There are six baseline competencies
that almost all excellent leaders grasp and leverage to
develop their teams. These are six key understandings that
allow these leaders to seize growth opportunities and
manage a dynamic team at a high level. Let’s summarize
them here:

1. They Know that Exceptional Leadership Starts with
Truly Exceptional Leaders
Here is a sentence that only developed leaders will agree
with: most of the upside on your team will come from what
you can learn and execute as a leader. Low performing
leaders always seem to believe that growth depends on
external and less controllable factors. These are factors like
recruiting, the economy, competitors, product pricing and
positioning, compensation, etc. Do these things matter? Of
course. Are they the difference between the average and the
amazing leader? Absolutely not. Exceptional leaders go to
work on themselves first. They are constantly expanding
their skills sets, their leadership vocabulary, and their
expectations for what a high-performing team really is.

2. They Know That Coaching Beats Managing
Excellent leaders get it. They know that a coach who is
engaged every day in what their team is actually doing to win
business will always outperform a manager who leads from
behind their desk, by trying to drive activity with
spreadsheets, manipulations and the “metrics”.

3. They’re Not Stuck in a Time Capsule
Today’s exceptional leaders are dynamic and progressive. They
are leaning in and leveraging any new tool, tactic, technology or
technique they can use to drive results. They are not doing
their job the exact same way they did five or ten years ago.
Obsolescence will not find them, they are moving too fast.

4. They Understand the Difference Between Mirrors and
Windows
Average leaders always seem to be looking out the window to
see where growth opportunities are going to come from. Is
there a better person out there? Is there a shortcut? Excellent
leaders look directly in the mirror for growth. They ask: what
can I do? What can I learn? How can I better influence my
team?

5. They Know That Culture Eats Strategy For Breakfast
This is management author and expert Peter Drucker’s most
famous quote for a reason; it is undeniably true. Today’s
progressive leaders understand the force of culture in an
organization. It is the most powerful and potent competitive
advantage a leader can develop. It is what makes people want
to come to… and stay with… your team. It is why you don’t
have to have industry-leading compensation or the best
location. It is why it doesn’t even really matter what your
company does, because culture can be grown anywhere. Your
organization’s culture is its upside or its biggest risk… it’s that
important.

6. They Lead by Example
Could this really be the most powerful secret of excellent
leaders? Yes it could. Exceptional leaders lead from the front. If
they can’t do it, they are not going to train it. They use their
own personal activity and priorities to drive the activity and
priorities of their teams. The leader sets the pace for learning
and a high-energy approach to their work. This creates an
“excuse proof” work environment that attracts high performers
and repels pretenders, which is exactly what they want.

2017 BUSINESS
COLOSSAL SPONSORS

SUPREME SPONSORS

2017 BUSINESS
COLOSSAL SPONSORS

SUPREME SPONSORS





“I Belong
Here”

Laurie Shepard, 2017 President

Your 2017
Board Officers

BOARD OFFICERS

PRESIDENT
Laurie Shepard

PRESIDENT ELECT
Russell Onken

PAST PRESIDENT
Kari Vance

SECRETARY
Brad Carney

TREASURER
Scott Risinger

Fro
Boa

om MGMA-Northwest Missouri
ard of Directors


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