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Published by sash.communications, 2019-12-13 05:23:19

Insight December 2019_final

Insight December 2019_final

December 2019

Inside this issue:

Black, Asian, Minority, Ethnic
staff network update

SASH Stars shine brightly
on awards night

A round of Santa plause fir all
of the festive displays

Getting to know




2 A word from Michael Wilson, CBE
chief executive


3 Business insight
4 Features

SASH Stars shine brightly on award

A word from Michael Wilson CBE Chief 5 SASH Stars shine brightly on award
executive 6 night
The end of the year is always a time to pause and 8 SASH Stars shine brightly on award
reflect on achievements of the last 12 months. night
This edition of Insight is a great reminder of
how much we have achieved this year. From SASH+
being rated ‘Outstanding’ by the CQC, to being Launch of the nursing value stream
crowned best dementia-friendly hospital in the
country, we have so much to be proud of. Feature
Black, Asian, Minority Ethnic staff
None of this could have been possible without 9 network update
our One Team full of dedicated, passionate and International nurses evening
talented people doing extraordinary things for
patients every day. That’s why the highlight of Special feature
the year for me is always our SASH Star awards, A look back at the year:
where we pay tribute to some of those who have CQC
gone above and beyond over the year. You’ll find HSJ Award nominations
some great photos from this year’s ceremony in Dementia Award
this edition of Insight. Dental outpatients and Aldrich
Blake unit
Many thanks for all of your hard work in 2019 10 Launch Recruitment campaign
and I look forward to achieving even more in Virtual clinic
Getting to know:
Focus on – subject access request

Michael Wilson CBE 11 Photo stories
Chief executive 12 A round of Santa plause fir all of
the festive displays
If you have a story you would like to see
featured in a future edition of Insight magazine, Other news
or on SASH social media channels, please email Three Arches Restaurant Christmas
[email protected] and New Year opening times


News in brief: funding for new doctors and nurses and vital
equipment. My role is dedicated to investigating
Early December payday and preventing fraud and bribery. All concerns
December’s payday this year will be Friday 20 are discussed confidentially and even if they
December. If you have any queries and would don’t amount to anything, there will be no
like to speak to a member of the team, please repercussions against the person reporting those
visit the workforce information and SBS liaison concerns (unless it is malicious, of course); or
workspace on SASHnet for contact details. against the person who has had concerns raised
against them. Concerns can also be reported to
Don’t miss out on your extra leave the National Fraud and Corruption Reporting
As part of our commitment to making SASH the Line on 0800 028 40 60, or online via the Counter
Best Place to Work, all substantive staff have Fraud Authority:”
been granted an additional half-day’s annual
leave. Please remember that this leave must be NHS cyber security
taken before 31 December 2019 and it will not It is important to remember that unlocked
be possible to carry over the additional leave screens are a real threat to patient data - good
beyond this date. cyber security is our shared responsibility and
all staff across the NHS have a role to play. From
For information about how to calculate half offline to online, keep I.T. confidential. Find out
day's annual leave, please visit SASHnet. If more
you have any queries, please contact your HR
business partner. Did you know there is a policies workspace on
Help reduce fraud and bribery in the NHS All trust-wide policies are now available on
We all play an essential role in helping to reduce a dedicated policies workspace on SASHnet.
fraud and bribery in the NHS. Policies are listed in alphabetical order and can
also still be found using the search function on
Mike Harling is our local counter fraud specialist, the document library. For more information and
responsible for investigating any allegations if you have any comments or queries, please
of fraud and bribery at SASH, as well as email: [email protected]
proactively targeting risk areas to ensure that
fraud and bribery are not occurring. As part of Staff Friends and Family Test survey results
our commitment to tackling fraud and bribery, Thank you to everyone who took part in the
it is also important that all staff, patients and quarter two Staff Friends and Family Test to
contractors are aware of how to report any share your views on the likelihood that you
concerns. would recommend SASH as a place to work and
to receive treatment. The results show;
Mike told us a little bit about tackling fraud
and bribery and how to report it: “Fraud in the 80.5% recommend SASH as a
NHS is not a victimless crime. It does real harm place to work
by diverting much-needed public funds into
fraudsters’ pockets, so we want to stamp it out. 91.5% recommend SASH as a
It is difficult to put a figure on the cost of fraud place to receive treatment
but some estimate the loss as being billions
of pounds every year. This is essential funding
taken away from the delivery of patient care,


SASH stars shine brightly
on awards night

Congratulations to our SASH Stars doctors, support staff and volunteers with
Last month we celebrated the commitment and awards presented in ten categories along with a
dedication of individuals and teams and the high number of long service honours for staff ranging
quality care they provide at the annual SASH Star from 20 – 40 years’ service.
Awards. The evening, funded by SASH Charity,
recognised the work of nurses, therapists, Read all about the categories and winners below.

SASH values champion

Goes ‘above and beyond’ and strives to create a
culture of kindness and compassion within their
environment. Someone who champions dignity
and respect, cares about others and understands
what each individual needs and then goes the
extra mile to make sure they receive it.
Robert Bell, housekeeper and Connor Hillman,
nursing assistant

One team – frontline team of the year

A Frontline Team that has demonstrated their
ability to deliver clear benefits to patients and
services through working together effectively and
efficiently. These teams identify opportunities
to improve collaborative work within their own
team and display enthusiasm, positivity even in the
face of adversity. They collaborate outside their
own area of work in order to meet the needs of
patients, visitors and staff.
Head and neck team

One team – behind the scenes team of
the year

This goes to a Behind the scenes team that has
demonstrated their ability to deliver clear benefits
to patients and services through working together
effectively and efficiently. These teams identify
opportunities to improve collaborative work
within their own team and display enthusiasm,
positivity even in the face of adversity. They
collaborate outside their own area of work in
order to meet the needs of patients, visitors and
Electronic patient records


Frontline employee of the year

An individual who has demonstrated sustained
dedication and commitment and who regularly
goes the extra mile to put patients’ needs first
and improve patient care in their area.
Lucy Pearson, senior respiratory

Behind the scenes employee of the year

Awarded to someone who goes beyond their job
description, to help the Trust deliver its objectives
and values, who brings about change and clear
benefits for our patients or colleagues and our
service users.
Julie Woodyatt, resourcing team leader

Apprentice of the year

This award recognises an apprentice or someone
undertaking study through the apprenticeship
route and is awarded to an individual who
has embraced the commitment to required to
complete all aspects of the apprenticeship.
Helena Ramos, trainee nursing associate

Volunteer of the year

A volunteer who has made an exceptional
contribution and shown dedicated committment to
the Trust and our services throughout the year.
Denise Moseling, volunteer gardener


Innovation and service improvement

An individual or team who has developed,
Implemented and championed an idea or
innovative approach which has resulted in a
saving of time or money, improved practice
or new way of working and which has had a
positive, measured and sustainable impact for
the good of our patients, staff and the Trust as
a whole.
Fiona Scarlett, emergency care practicioner.

Improving patient experience

An individual that has improved ‘patient
experience’ and made a change that had a positive,
measured and sustainable impact on patient
experience. Someone who goes ‘above and beyond’
the expectations of patients or their families.
Tracy Skinner, bereavement support midwife.

Supporting diversity in the workplace

This award recognises an individual who is
dedicated to ensuring that inclusivity; equality and
diversity lie at the heart of their day to day work,
above and beyond their role and in their belief
and commitment to the NHS – its values, processes
and behaviours.
Sergio Cerqueira, clincal service manager,

SASH Charity

An individual or team who have shown
outstanding commitment and made a significant
contribution to the SASH Charity for the benefit of
the Trust and our patients.
Kate Knight, nursing assistant.


Our KPO (kaizen promotion office) release time for nurses to spend on patient care.
team update us on the SASH+ For example, the team confirmed that blood
transformation and improvement products can be best collected by the portering
work as part of our partnership with team and that there were many myths around
NHS Improvement and the Virginia the POD system which is used to move samples.
Mason Institute. The myths were well and truly busted as the
week progressed and the system was tested.
The value of inpatient nursing: Data tells us that this system works well, rarely
our latest value stream breaks down and when it does it can normally be
resolved within 10 minutes.
SASH+ is all about continuous improvements to
patient care and our working lives. Earlier this We followed the standardised SASH+ process
year we launched our newest ‘value stream’ – or used to keep workplaces safe and organised
area of focus – the value of inpatient nursing. (known as ‘5S’), and introduced an optimal
way of going about certain tasks (known as
We began with a launch event full of energy our ‘standard work’) such as porters collecting
at which a range of colleagues and patient blood products and welcome packs) introduced.
representatives considered what our starting Together, this will not only ensure that nurses
position was and what our priorities for will be more present on the ward and at the
improvement should be. bedside, but will also boost morale as stores
and supplies are now more readily available for
The first of these priorities was the time nurses providing care. Safety will be improved as we
spend leaving the ward to collect supplies, removed out of date inventory and streamlined
samples or medication…for the patient. how we co-locate hazardous items in locked
cupboards. The process owners, with KPO
We held a rapid process improvement workshop support, will continue to monitor the changes
(RPIW) which gave us a week to look at this in introduced at 30, 60 and 90 days after the event
detail. Trips away from the ward place added to ensure that improvements are sustained and
burden on nurses and make them unavailable for ideas can be further tested and refined.
patient care. The RPIW was hosted by Godstone
medical ward who were extremely welcoming
and supportive. It was fantastic to have a team
of different disciplines (not only nursing but
also ward clerk, estates, stores, procurement)
working together enthusiastically as one team
to identify and make improvements. Advisory
support from colleagues in portering, pharmacy,
pathology, and dietetics was invaluable to the
success of the week.

Through this work they were able to reduce
the time nurses spend leaving the ward and


Black, Asian, Minority Ethnic Staff Nework news

Supporting our BAME colleagues Meet our SASH BAME network steering group

The BAME staff network provides support, career Chairperson, Gillian Frances-Musanu, director of
pathways and development opportunities, to corporate affairs; vice chair, Kandiah Thayalan,
promote workforce racial and cultural equality clinical lead for dental and maxillofacial
and diversity and inclusion at SASH. c onsultant in paediatric dentistry; corporate lead,
Donna Webster, deputy head of communications;
This summer, we held one of our first SASH HR and mebership lead, Vee Simmons, employee
Black, Asian and minority ethnic (BAME) staff relations lead; Steering group officers
network events at East Surrey Hospital. Hosted Catherine Sharpe, Freedom to speak up guardian
by Gillian Francis-Musanu, director of corporate and Josephine Opoku-Achampong, waiting list
affairs and chair of the SASH BAME staff co-ordinator
network, the event was an opportunity for staff
from BAME backgrounds to hear more about the For more information about the SASH BAME
network, the importance of networks in the NHS staff network
and share collective views on what the Trust can
do to make a meaningful difference to support Visit the workspace on SASHnet or email:
staff development. [email protected]

During the event, a table session gave staff a
chance to share suggestions of how the network
can provide support including; a focus on access
to English and maths education courses, career
development, pastoral care and regular social

Plans for the future An evening of welcome for our
international nurses
Continue to support international nurses
As part of the celebrations for International
Develop and implement a mentoring Nurses’ Day and the International Day of
scheme for BAME staff the Midwife, we held our first ever evening
of welcome for our international nurse
Continue to support language classes for colleagues.
staff who want to improve their English (see
photo above) Our nursing colleagues come from all over
the world to join our specialist nursing
Put together a programme of events for teams and 347 overseas nurses have joined
the next year SASH since January 2019.

The social evening, complete with food,
drink and cultural entertainment was a
fantastic way to thank our nursing teams
for being at the forefront of caring for our


A look back at 2019

We are Outstanding New developments at East Surrey Hospital

This year SASH was rated Outstanding In 2019 we opened the new Aldrich-Blake
following an inspection by the Care unit (obstetrics and gynaecology) and the
Quality Commission (CQC). This fantastic dental and maxillofacial unit at East Surrey
achievement is a direct result of everyone’s Hospital, welcoming patients to state-of-the-
hard work and commitment to patient care art, purpose-built facilities. The development
and continued determination to improve means maternity and women’s health
services. The CQC team inspected five core have doubled the number of clinic rooms
services at East Surrey Hospital and each previously available and patients can access
received ratings of Outstanding and Good diagnostic tests in the same place as their
resulting in an overall rating of Outstanding. other appointments. Separate waiting areas
for people needing different clinics have
This brilliant result also led to us being improved privacy and experience.
shortlisted for Trust of the Year at two
separate HSJ award ceremonies. This is The new dental and maxillofacial unit offers
testament to everyone’s hard work and patients access to upgraded equipment in
further evidence of just how far we have a modern, purpose built environment. We
come as a Trust. are now able to offer cutting-edge scans
and surgeries that previously would have
required patients to travel to specialist
centres in London. We look forward to
inviting members of the public to hear all
about the expansion to our services in the
New Year.

Best of the best Video appointments become a virtual reality

In recent years, a range of improvements We are one of the first trusts in the
for people living with dementia have country to be using a dedicated platform
been made across SASH. We developed which allows patients to have outpatient
our dementia strategy with a focus appointments via video consultations. Some
on patient engagement, the patient of you would have seen the fantastic BBC
experience, training and the environment. South East feature on the development,
We introduced dementia leads in various which is giving patients more control over
areas, transformed parts of the hospital their care.
environment with dementia-friendly design
principles and created our dementia-friendly The virtual appointments are part of SASH
garden Camomile Courtyard. So we are and the national NHS’ long term plan to
pleased that the hard work of so many make better use of modern technology to
people across SASH was recognised when improve care for patients – look out for
East Surrey Hospital was named the best more advances in 2020.
dementia-friendly hospital in the country at
the national Dementia Care Awards 2019. 9

A round of Santa plause fir all of the
festive displays

I.T. is beginning to look a lot
like Christmas
The Elf roster team

Cameron hangs her
stocking on the
Meadvale chimney

Tree Arches

Some seasonal Creative Christmas collage on care
(T)recycling in the of the elderly Abinger ward
Emergency Department


This month we met with Tracey Bulled and Chris
Jackson from the subject access request (SARs)
team at East Surrey Hospital. The team help
people get access to the personal information
we hold, such as their medical records, under
General Data Protection Regulations (GDPR.
Behind the scenes, Tracey and Chris work with a
number of people when a SAR is submitted. In
some circumstances patients and their relatives,
the police, lawyers and solicitors or insurance
companies might ask for copies of medical

Based in medical records at East Surrey Hospital, Tracey, who has worked for the NHS for 15
the team of two have 30 days to legally fulfil a years and was previously based in Crawley, said:
request and provide records, but work extremely ”People can phone us, get all the information
hard to process requests within a 14 day they need on our website and there are various
timeframe. teams around the hospital who have the forms,
as well as being available at main reception.”
Chris, who has a background in education and The team are also using technology to make
joined the team just under five years ago, said: the department more efficient, purchasing a
“For the last three years, we have had 100% CD burner to save time leaving the department
compliance with those guidelines.” to collect files from X-ray, scanning notes to be
Demand for the service has risen since it was saved digitally and cutting costs by sending notes
made free to requestors after the introduction of digitally to a secure email addresses.
Working with various teams across the
Tracey said: “We get a lot more patient requests organisation, including PALs and legal services,
now, especially for their [patient] notes as they Chris shared his experience working as One
know they can get them for free. Patients don’t Team: “We have a good system going. We have
need to give us a reason, they could just have support from others and get on with everybody.”
them if they wish and this may include multiple When asked what they both do in their spare
volumes. So it can be a lot of hours at the time, Tracey said: “I have a quiet homelife, I
photocopier!” live in Crawley and enjoy going to the cinema
and meals out.” and Chris spends his spare time
Chris said: “Before the GDPR changes, we were travelling, he said: “I travel quite a bit, enjoy
averaging 100 a month, it’s now 120-130 a long weekends drinking red wine. I do lots of
month. So there has been a 20% increase.” wine tasting.”
The team work hard to make sure patient
confidentiality is adhered to, so both Chris and For more information about the SARs team visit
Tracey check the relevant details against valid SASHnet:
ID documentation to ensure they are sending medical-records
confidential information to the right person.
The team have made lots of improvements to 11
make sure it is as easy as possible for people
to get the information they need. They have
regularly updated the forms and mde sure all the
right information is online.

Three Arches Restaurant SASH is a smokefree site for
Christmas and New Year staff, patients and visitors.
opening times Protect your family, save money
and feel healthier by giving up
Christmas lunches will be served on the following smoking. No matter how long
dates; you've smoked for or how many
cigarettes you smoke a day,
Wednesday 11 December your health will start to improve
Wednesday 18 December as soon as you quit. Stopping is
Sunday 22 December not easy but support is available
to help you quit, visit ONEYOU
The restaurant will open as usual serving to find out more.
traditional turkey with all the trimmings as the
special of the day, there will also be a vegetarian Speak to Vernia about any stories you wish to
special and Christmas pudding with brandy sauce share in Insight
for dessert. There is no need to pre-book but
please if you are in a group all come in together
as tables cannot be reserved.
Opening times Christmas and New Year

Tuesday 24 December, 7.30am-7pm
Wednesday 25 December, 12-13.30pm
Thursday 26 December, 8.30am- 7pm
Friday 27 December, 7.30am-7pm
Saturday 28 December, 7.30am-7pm
Sunday 29 December, 7.30am-7pm
Monday 30 December, 7.30am-7pm
Tuesday 31 December, 7.30am-7pm
Wednesday 1 January 2020, 8.30am-7pm

From Wednesday 2 January onwards we will be
returning to our normal hours of 7.30am-7.15pm

Please remember that during busy periods, we
kindly ask you to vacate your table when you
have finished eating or drinking to allow others
to dine.


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