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2000472 HighPoint Annual Report FlipBook

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2000472 HighPoint Annual Report FlipBook

2000472 HighPoint Annual Report FlipBook

High Point


Annual Report

A Message from
High Point’s Board Chairman

the President & CEO

“What a Year!”

“Being challenged in life is inevitable, being defeated is optional.”

-Roger Crawford

High Point was founded with the vision to create a continuum of care for patients seeking
addiction and/or mental health treatment. In a little more than 20 years, the organization
grew from 60 beds to 912 beds.

This past summer, however, we made the incredibly difficult decision to close our 24-bed
youth stabilization program, CASTLE, and the 72-bed psychiatric hospital in Middleborough.
Both programs, since their inceptions 11 and 4 years ago respectively, had always operated
with significant financial deficits. As a nonprofit organization with limited resources
dedicated to serving a public population with complex needs, we ultimately needed to close
the programs to best support our other services. Despite those challenges, High Point
continues to offer one of the more comprehensive continuum of care in the state, providing
diverse treatment options, including inpatient, outpatient, and community-based recovery

This past year, we also experienced a number of seasoned staff retirements, as well as the
expansion of our Executive team from 2 Chief Operating Officers to 4 Chief Operating
Officers, in an effort to better assist the current and growing needs of the individuals we

High Point’s mission is to prevent and treat substance use disorders and mental illness. This
cannot be realized, let alone accomplished, if it wasn’t for the nearly 1,200 dedicated staff,
who treat the more than 30,000 individuals admitted to our programs every year. Here, at
High Point, we realize that “change is a process, not an event,” and we strive to continue to
improve access to treatment and the quality of care.

Charles Maccaferri Daniel S. Mumbauer
Board Chairman, High Point President & CEO


Carol Kowalski: Long-Time Leader Retires

When the Massachusetts Nurses Association (MNA)
recognizes your contributions to virtually a lifetime of nursing,
you know you’re doing something more than right.

The MNA recently gave Carol Kowalski, MSN, CARN, CADC
II, its Human Needs Services award, which recognizes “an
individual or group who has performed outstanding services
based on human need, with respect for human dignity,
unrestricted by consideration of nationality, race, creed, color, or
status.” You don’t have to tell High Point staff about Carol’s abilities and talents as she has
generously shared them as a High Point employee before retiring this past September. Most
recently, Carol was the long-time site director of our Brockton Meadowbrook campus and
program director of the Brockton Addiction Treatment Center.

Carol’s affiliation with High Point actually began with Catholic Charities’ decision to
close its detox program, the Brockton Addiction Treatment Center in 2004. She quickly
reached out to High Point President and CEO Daniel Mumbauer to inquire about High Point’s
interest in taking on the program. Daniel immediately visited the site, reviewed the financials,
and the program joined High Point approximately 2 weeks later, keeping its name, as well as
the majority of staff. Her responsibilities as Brockton Meadowbrook site director were
numerous, ranging from acting as a liaison to community agencies, functioning within and
overseeing budget allocations, ensuring compliance to Joint Commission accreditation
requirements, overseeing all staffing, and adhering to DPH standards of practice and rules and
regulations, as well as promoting a professional environment that fostered patient-centered

Working in the field for 46 years, Carol witnessed a sea change in clientele and
treatment. When she began working for the Brockton Addiction Treatment Center in 1973,
the average client age was the mid-50s, and the substance use disorder was primarily alcohol.
As she says, “Over the years, the age kept dropping to ultimately impacting more younger
people, and alcohol gradually gave way to opioids.” Because of the acuity and number of
patients, Carol wishes there was more funding to support treatment programs, especially
nonprofits like High Point. What will she miss? “There was never a dull moment, and I feel we
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High Point’s Prevention Services: Funding Expansion

The year 2019 was exciting and eventful. The two collaboratives that make up
Prevention Services (Brockton Area Prevention Collaborative [BAPC] and Plymouth Area
Substance Abuse Prevention Collaborative) provided education and awareness on addiction
and substance use disorders to 10 communities within Plymouth County. Success, in part,
stems from numerous grants that address underage drinking, opioid use with a focus on
individuals employed in the trades, the non-medical use of prescription drugs, and gambling
prevention. The department was awarded the Partnerships for Success- Strategic Prevention
Framework grant through SAMHSA ($223,942) for 5 years to address underage alcohol and
marijuana use among 6th-8th graders in Southeastern MA. BAPC, excluding Brockton, was
awarded the Drug-Free Communities federal grant for $125,000 over 5 years to address
prescription drugs and marijuana prevention among youth 18 and under. This serves East
Bridgewater, Rockland, and Whitman and include the vocational high schools. Prevention
Services again received United Way of Greater Plymouth County support to host its “Be in the
Know” youth conference. This brings together student leaders, advisers, and volunteers from
different schools, to learn prevention strategies and discuss how substance use affects schools
and communities while identifying potential solutions to initiate change.

Prevention Services is a leading program in MA offering
prevention education, addressing underage gambling,
supported by the MADPH Office of Problem Gambling
Services. Over 2019, staff held two 16-week Photovoice
projects with Southeastern Regional Vocational Tech-
nical and Brockton High Schools. Photovoice uses a
youth-centered, participatory approach. Students re-
ceived education on social justice, advocacy, public
speaking, and gambling. They captured photos in their
community and engaged in group reflection to create
calls to action. Projects are displayed in the community.


Keeping Young Families Healthy & Engaged

The past year for Brockton Healthy Families
(BHF) and Taunton/Attleboro Healthy Families
(TAHF) programs revolved around accreditation
and ensuring the programs worked to meet the
benchmarks set by the funder, Children’s Trust. In
addition, they did not lose sight on ensuring what
is most important: providing quality services to

As part of a statewide system, Healthy
Families Massachusetts, our programs completed
their self-studies for accreditation, which were submitted to Healthy Families America (HFA).
This included gathering data and writing analysis and plans for 12 standards, governance, and
administration for a total of 139 critical elements. Of the 24 sites within the state, 8 were
chosen for an accreditation site visit, with BHF being one. A site visit was completed in the fall,
and Children’s Trust is awaiting formal notification from HFA regarding accreditation. Through
this, our programs identified strengths and areas for improvement, which assisted with
increasing percentage points as they relate to funder benchmarks. Of the 28 benchmarks, the
BHF program increased percentage points in half of them and the TAHF program in 15 (53%).
The benchmarks reflect the work that is being done with families.

During FY19, our programs serviced 161 families by conducting 3,448 home visits and
holding 21 groups. Home visits focused on increasing parenting skills by providing education
and information on child development, family health, and positive parent-child interactions.
“Home visitors” administered screens on child
development, substance use, mental health,
and interpersonal violence. These screens
allow us to assess the family unit and provide
referrals. Staff also worked with families to
develop achievable goals, while promoting
independence and self-advocacy. Groups were
designed to reinforce home visits, reduce
isolation, and promote social connections. We
are excited about the positive impact our
programs have on families served.


New Name, Expanded Services= CBRS

Ten years ago, the Community Support Program (CSP) started here with 2 coordinators
providing services to MBHP clients. CSP grew as more insurance providers came onboard.
Three years ago, the ARCH program (Addiction Recovery Coaches in Hospitals) launched to
provide triage-type services to persons who present at the two Brockton area hospitals with
an overdose and/or severe SUD. Over the past year, CSP experienced some of its biggest
changes. Because of this, the name changed to ‘Community Based Recovery Services’ (CBRS),
reflecting the diversity of services provided and recognizing CSP comprises about 10% of our
overall services.

2019 marked a major change as MassHealth providers introduced new services:
Recovery Support Navigator (RSN) and Recovery Coaching (RC). RSN replaces CSP for people
with a SUD and expanded eligibility requirements. RC is a peer to peer service providing
emotional and social supports and connection to the recovery community for people in
recovery from SUD. It is a significant part of CBRS as all staff is trained to be recovery coaches.
A key component of RC is it can be offered at the same time as RSN services. This allows us to
offer additional supports and collaboration of services within the CBRS program. We are
already seeing benefits of this two-pronged approach to recovery.

Quality & Compliance Department Expands

The Quality and Compliance Department
experienced tremendous growth in 2019. Historically over-
seen by the Director of Corporate Compliance, High Point
identified a growing call to expand quality and compliance
initiatives and hired its first Chief Quality and Compliance
Officer, Sara Bennett, in 2018. A department evaluation
identified the need to hire staff to support program
compliance and establish quality initiatives. Three positions
were added: a Data and Compliance Coordinator, Clinical
Quality Coordinator, and a Director of Quality.

Staff provides quality and compliance trainings, performance improvement initiatives
for staff and patients, and has improved coordination with state agencies and accreditation
surveys. The team has also taken on the role of electronic health record training, program
health and safety monitoring to proactively assist managers with implementing change, and
supporting internal initiatives to raise the quality of services being provided.


COOs With Collective 36+ Years at High Point Retire

2019 was a watershed year in that two of the agency’s COOs, Fran Markle of

Inpatient Services, and Steve Montembault of Residential Services, wrapped up lengthy
careers. Both saw High Point and its affiliates, SEMCOA and Southeast Family Services,
through unbelievable growth. Consider: in 2009, they were working for a $35.6 million
organization. In 2019, that figure had increased to $85.5 million. Under Fran, High Point in
Jamaica Plain opened, as did MATC and WATC. She also played an integral role in getting the
BH CP initiative off the ground. Under Steve, Unity House, a permanent housing program for
men in recovery, and a women’s recovery home, Monarch House, opened. A family
preservation program was added, as well as WRAP House, a women’s long-term residential
housing program, and New Chapters, a men’s recovery home. He also oversaw the expansion
of affordable housing and awarding of 2 contracts for Healthy Families Massachusetts
programs, in addition to family shelters opening in Fall River and Taunton. Although they will
be missed, their contributions have a lasting impact on those we serve, as well as the staff
who learned much from each.

Insurance Changes on Residential Front in 2019

Change is seldom an easy process to adopt. However, in the substance use disorder
and mental health fields, change has become the new normal.

Perhaps the biggest change to come to the residential front in a very long time
became effective on January 1, 2019, when recovery home services became billable to
MassHealth providers. While providing the wonderful opportunity to be reimbursed for 100%
of services, it also provided challenges as staff learned to navigate the complex world of
electronic health records (EHR). This is an area they had no experience in. Staff from the
recovery homes (Harmony House, New Chapters, and Monarch House) were first taught to
enter information into the EHR, so High Point’s Billing Department could appropriately bill for
services rendered. Terri Zinsius, AR and Contracts
Director, gave trainings to staff on learning how to
determine client eligibility, in addition to
obtaining authorizations from the Managed Care
Organizations (MCOs). Although it’s been a
learning curve, recovery home staff is adapting,
which, in turn, paves the way for the AR staff to
do its job.


Emergency Family Shelter: Providing More
Than a Roof Over Their Heads

Congregate living is not easy… under the best
circumstances. Imagine being homeless with your family as you
adapt to living with other families while navigating through the
system as you seek permanent housing. Since 2001, Southeast
Family Services (SFS), one of High Point’s affiliates, has been
working alongside homeless families by providing emergency
placement while assisting with obtaining sustainable housing.

SFS operates three congregate family emergency shelters
(‘centers’): Fall River Family Center, housing 7 families with 28
beds. Harbour House Family Center in New Bedford, housing 16
families with 58 beds; and Taunton Family Center, housing 7
families with 25 beds. Harbour House has been operating for 19
years. Fall River and Taunton opened in 2009. In addition to our
congregate shelters, we sub-contract for 76 scattered site units. In FY19, SFS served 115
families within our three shelters, exceeding our rehousing placement goals. In fact, our
combined congregate shelter goal was to rehouse 30 families yearly. In FY19, SFS had 36
positive placements, representing a 20% increase of our targeted goal. The average length
of stay in our shelters was below the state average as well: Taunton: FY19- 206 days;
Harbour House: FY19- 137 days; and Fall River: FY19- 108 days.

In our experience, families with housing difficulty usually experience 1 or more of
these barriers: Physical challenges, mental health, substance use disorders, and/or
developmental challenges. These contribute to the inability to secure and/or maintain
employment. They often have poor financial literacy, decision-making skills, and difficulty
navigating systems. They tend to exhibit less impulse control and experience more emotional
de-regulation; therefore, we refer families to support services within our continuum. Criminal
Record Offender Inquiries that identify criminal histories, fines, and/or open cases, and/or
probation involvement can also present barriers, with landlords hesitant to rent. We help
families resolve active legal issues, in addition to work with landlords to address concerns.
Prior eviction history and arrears can present as barriers, as well. Rehousing staff educates
families on being good tenants and the importance of financial literacy.

We are committed to assisting families on their path to finding a permanent home.
Living in one of our ‘family centers’ is but a step in that process.


Happenings Around High Point Sites

Brockton Addiction Treatment Center (BATC): Willie Wiggins, Jr. joined the

team in September 2019 as site director of the Meadowbrook campus, following Carol
Kowalski’s retirement. He has 25+ years’ experience in addictions management. A new
position was also created, Recovery Specialist Supervisor, which was filled by Linda Phillips
Giordano, who had previously worked as a supervisor at High Point Hospital. In addition,
Rosalee Pilling, who also worked at High Point Hospital, was welcomed as Clinical Director of
BATC Clinical Stabilization Services (CSS). Gina Millet, the long-term BATC Acute Treatment
Services (ATS) Clinical Director, helped maintain a sense of stability as the new management
team settled into place.

Plymouth campus: With the departure of Susan Carreiro-Penacho to assume the newly

created position of COO of Outpatient Services, the campus underwent staffing changes,
including rehiring former High Point manager Lisa Doubleday as site director and Stacey
Colabello as Clinical Director of Clinical Stabilization Services (CSS) in July 2019 to assist with
the campus reconfiguration. Dr. Luis Molmenti, formerly a psychiatrist at High Point Hospital,
was promoted to Medical Director of the Dual Diagnosis Unit (DDU), and the former Medical
Director of DDU, Dr. Allison Davidson, was promoted to the newly created position of Chief of
Psychiatry for all of High Point.

New faces include DDU Clinical Director Kathleen Mooney and Nurse Manager Laurie Holmes.
Joanne Powers, who had worked for more than 20 years as a receptionist at the campus,
retired in 2019. The facility also benefitted from some major upgrades, including replacement
of most furniture in the common and group rooms over the summer. The DDU moved to a
newly renovated space located at the front of the campus, and the CSS program was
reorganized, so all patients are located in one building, instead of three.

Telehealth: High Point is now providing telehealth services, which allow patients to

receive services in the comfort of their home or wherever they choose. Imagine being able to
connect with your therapist without driving to the clinic. Telehealth also helps to address
challenges that sometimes occur when clients want to access services but may be hampered
in doing so, including transportation, child care coverage, work schedule, and inclement
weather conditions. Clients can be assured that their information remains confidential just as
it does during office visits because High Point is utilizing secure telepsychiatry software. Tele-
health services are covered by most health insurances and are available at all five of High
Point’s outpatient clinics in Brockton, Middleborough, New Bedford, Plymouth, and Taunton.


SSRAC: More Than Domestic Violence Services

If you live or work on the South Shore,
Rochester, or Wareham, you fortunately have
access to free and confidential domestic
violence services at our program, the South
Shore Resource and Advocacy Center (SSRAC).

Individuals like Tammy and her children
visit the center, hoping to transition to a life
free of violence. Tammy became homeless due
to abuse and relocated to the area. She was in
transitional housing, trying to secure long-term
affordable housing. Tammy was also seeking
help to address her trauma, as well as that of
her daughters. The 6-year-old had been abused
by her father, and the 2-year-old had witnessed
abuse and was delayed in her speech. The center’s advocates worked with a child advocate,
while providing services, including group and individual counseling, as well as access to an on-
site food pantry, clothing closet, and childcare. Tammy ultimately faced her abuser in court
and felt empowered. What’s life like for her now? She is free. She laughs, her children laugh.
They make noise without facing unacceptable consequences.

But SSRAC is more.
Its homicide bereavement programs SHARES (for adults) and HEART (for children)
provide free and confidential support to clients in Bristol and Plymouth counties. Its Drunk
Driving Trust Fund provides support and advocacy to people impacted by collisions caused by
an impaired driver in Bristol and Plymouth counties. It also provides education, prevention,
and training services. SSRAC is a vital resource in the 18 communities it serves, and while
providing domestic violence services is the crux of what staff does, these ancillary services are
just as important.

A Program, in Its 6th Year, Has Graduated 50
In 2019, High Point’s ACT (Addiction Certification Training) program has
much to be proud of. Created to support staff interested in becoming Licensed
Alcohol and Drug Counselors, the program provides students with the 270
educational hours required to take the International Certification and
Reciprocity Consortium (ICRC) addiction exam.

T An amazing 98% have passed the LADC examination on their first
attempt! And… many colleges and universities like Lesley and Springfield are
accepting our courses for Bachelor’s level credits.


Executive Leadership Team

Sara Bennett, LMHC, CAI-II, Chief Quality & Compliance Officer: Sara has held this position since April 2018
and had worked in a variety of programs, including Clinical Director of both Inpatient Psychiatric Services
and Dual Diagnosis/Clinical Stabilization Service programs. She joined High Point in 2012.

Susan Carreiro-Penacho, LMHC, LADC1, COO High Point Outpatient: Susan joined High Point in August
2017 as site director of the Plymouth campus. She was promoted in 2019.

Dr. Allison Davidson, DO, Chief of Psychiatry: She is board certified in Psychiatry and in Addiction Medicine
and graduated from the University of New England College of Osteopathic Medicine, completing her
residency in Psychiatry at Maine Medical Center. She joined High Point in 2015.

Dr. Alfredo Gonzalez, MD: He attended medical school at the University of Texas in Houston, did his
residency in Internal Medicine at Berkshire Medical Center in Pittsfield, MA, and is board certified in
Internal Medicine and Addiction Medicine. He joined High Point in 2007.

Assuncao Martins, BS, Chief Financial Officer: Assuncao joined High Point in 2009 as an accountant,
working her way up to Controller, and then was promoted to CFO in 2019.

Steve Montembault, BS, COO Residential Services: Steve possesses nearly 40 years in human services and
for many years was Vice President & COO of Residential and Shelter Services. He has been with SEMCOA
since 1980 and affiliated with High Point since 2002.

Daniel S. Mumbauer, MBA, MSA, President & CEO: He has worked in the behavioral health and human
services field for 35 years and been with the organization since its founding. In his current capacity, he has
co-founded, acquired, affiliated, dissolved, and reorganized numerous nonprofit programs and

Melanie Reis-Baga, MSW, LICSW, Program Director of CCN: After several years working with children and
families, she began working in managed care, focusing on population health management and integrated
care. Melanie joined CCN in June 2018 to continue focusing on integrated care.

Brad Scott, BS, Chief Information Officer: He has 23 years’ experience in information systems with a focus
in healthcare. Brad joined High Point in 2011.

Millie Scott, AS, Chief Human Resources Officer: She has over 35 years’ experience providing support in
behavioral health. Millie joined High Point in 2008 and oversees the HR, benefits, payroll, training,
credentialing and recruiting departments.

Kathy Spear, MSW, LICSW, BCD, CADC I, COO of Community Services: She has 30+ years’ experience in
behavioral health and has been with High Point since 1999. Kathy has worked in a variety of roles,
including Program Director of Plymouth Outpatient and Area Director of New Bedford and Taunton.

Melissa Torrance, MSN, RN-BC, CARN, COO High Point Inpatient: She started per diem and has held
many positions, including Director of Infection Control and Vice President of Nurses, while attending school
part-time. She was named to her current position in 2019, having joined High Point in 2008.


High Point and Affiliated Organizations Executive Leadership

Board of Direc

Daniel Mumba
President & C

Alfredo Gonzalez Allison Davidson Kathy Spear Melissa Torrance Susan Carreiro- Steve
MD MD COO/Community COO/High Point Penacho Montemba
Chief of Medical Chief of Psychiatry Services Inpatient COO/High Point
Services OP Services
Fall River Brockton Facilities
Family Center Addiction Behavioral Departmen
Treatment Health
Harbour House Graduate Ho
Family Center Center Community
Partners Harmony Ho
Healthy Families High Point in
Jamaica Plain Children’s Monarch Ho
Intimate Partner Behavioral
Abuse Education High Point Health Initiative
Program Center Plymouth Community
Based Recovery
South Shore Men’s Addiction
Resource and Treatment Services
Advocacy Center Center
Driver Alcohol
Taunton Family Women’s Education
Center Addiction
Treatment Opioid New Chapte
Center Program Permanen
Dietary Outpatient
Department Brockton

Facilities Outpatient Transitiona
Department Middleboro Support Serv

Nursing Outpatient New Bedfo
Leadership New Bedford
Outpatient Support Serv

Unity Hous

Outpatient WRAP Hou

Team December 2019



ault Melanie Reis-Baga Assuncao Martins Millie Scott Brad Scott Sara Bennett
ential Program Director Chief Financial Chief Human Chief Information Chief Quality &
s Officer Resources Officer Compliance Officer
s CCN Officer
nt Accounting Medical Records
Department Benefits Health Department
ouse Department Information
Accounts Quality
ouse Payable Credentialing Systems Department
Department and Recruitment
ouse Information SAMHSA
Accounts Human Security MAT Expansion
Receivables Resources
Department Department Information Grant


ers Training







Detoxification Services (Acute Treatment CONTINUUM
Services): Medically monitored 24-hour program
for safe withdrawal from drugs and/or alcohol hptc.o
Dual Diagnosis Unit: For adults with 800-233-
co-occurring psychiatric and substance use
disorders’ diagnosis
Clinical Stabilization Services (CSS): 24-hour
rehabilitation program for men and women
High Point in Jamaica Plain: Section 35 services
for women
Men’s Addiction Treatment Center (MATC):
Section 35 services for men
Women’s Addiction Treatment Center (WATC):
Section 35 services for women

RESIDENTIAL TREATMENT SERVICES Affordable Housing Unity House Detoxification Services
(Acute Treatment Services)
Harmony House: Residential recovery treatment Family Preservation HOUSING SERVICES
program for men age 18 and older Program (FPP) Dual Diagnosis Unit INPATIENT
Monarch House: Residential recovery treatment WRAP House (DDU)
program for women age 18 and older Graduate House
New Chapters: Residential recovery treatment
program for men age 18 and older
Transitional Support Services (TSS): Step-down
service from detoxification or Clinical Stabilization

OUTPATIENT SERVICES Clinical Stabilization
Services (CSS)
Behavioral health and substance use disorder
services for children, adolescents, and adults are Fall River Family Center
offered at five Outpatient clinics in Brockton,
Middleborough, New Bedford, Plymouth, and Harbour House Family SHELTER SERVICES CLIE
Taunton. Some services are site-specific. Center
Services are multi-faceted and include adolescent
and adult counseling, (individual, family and Taunton Family Center
group); medication management, SOAP, Office-
Based Opioid Treatment (OBOT), Opioid
Treatment Program (OTP), Telehealth services,
and A-CRA


Fall River Family Center: Emergency shelter for Harmony House
homeless families
Harbour House Family Center: Emergency Middleborough New B
shelter for homeless families
Taunton Family Center: Emergency shelter for Monarch House RESIDENTIAL
homeless families New Chapters TREATMENT


Affordable Housing: Permanent affordable Transitional Support
housing– New Bedford Services (TSS)
Family Preservation Program (FPP): HUD-funded
permanent housing project with case
management services
Graduate House: Permanent housing for men in
Unity House: Low threshold permanent housing
for men
WRAP House: Transitional housing with

supportive case management services for women



M OF CARE Community-Based Behavioral Health (CBHI):
Services for families and children age 3-21
org struggling with behavioral health issues, which
-4478 includes home base counseling and in-home
Women’s Addiction Homicide Bereavement Community Based Recovery Services: Case
Treatment Center Services (SHARES) management services for adolescents and
adults in recovery
(Section 35) Coordinated Care Network (CCN): A
consortium of (6) providers, including High
T SERVICES High Point in Jamaica South Shore Resource & Point, dedicated to connecting individuals to
Plain (Section 35) Advocacy Center local services and resources to support
(SSRAC) wellness, independence, and recovery
Community Based Drivers’ Alcohol Education (DAE): First and
Recovery Services Second Offender aftercare services
Emergency Department Recovery Coach
Men’s Addiction Services: On-call recovery coaches respond to
Treatment Center Emergency Departments to encourage patients
recovering from an OD to engage/enroll in
(Section 35) treatment
Healthy Families Massachusetts: Home
Healthy Families Intimate Partner Abuse visiting supportive services for young, first-time
Massachusetts Education Program (IPAEP) parents
Homicide Bereavement Services (SHARES):
ENTS COMMUNITY-BASED Community-Based Services in Bristol and Plymouth counties to
SERVICES Behavioral Health (CBHI) individuals and their families who have been
victims of terrorism, murder, or vehicular
Emergency Department Prevention Services homicide
Recovery Coach Services Intimate Partner Abuse Education Program
(IPAEP): Intervention program for male and
NT SERVICES Taunton Coordinated Care Network Drivers’ Alcohol Education female perpetrators
(CCN) (DAE) Prevention Services: Provides primary,
secondary and tertiary prevention resources to
Bedford Plymouth Road to Healing 10 communities across southeastern MA,
including education, awareness and support.
Project AMP Through these efforts, Prevention Services
works to address opioid overdose prevention,
underage drinking, youth marijuana use,
misuse of prescription drugs, as well as
underage gambling
Project AMP: Pairs youth with trained adult
mentors in the schools, aiming to reduce and
prevent adolescent substance
Road to Healing: Services for individuals
affected by impaired drivers
South Shore Resource & Advocacy Center
(SSRAC): Domestic violence services provided
to children and adults in 18 communities



Beds by Site/Program Beds

Plymouth Campus
High Point Dual Diagnosis Program 24
High Point ATS: Detox 32
High Point CSS (The Recovery Inn) 52

Brockton Addiction Treatment Center 64
Brockton ATS: Detox
Brockton CSS (Serenity Inn) 32
Women's Addiction Treatment Center
WATC ATS: Detox 102
Women's CSS (Tranquility Inn)
Men's Addiction Treatment Center 72
Men's CSS (Acceptance Inn) 108

High Point in Jamaica Plain 32
CSS 32

Harmony House (Recovery Home for Men)
High Point Transitional Support Services New Bedford 164
High Point Transitional Support Services Taunton
Monarch House (Recovery Home for Women) 26
New Chapters (Recovery Home for Men) 36
WRAP House (Supportive Housing for Women) 44
Austin Street Permanent Housing (5 Units)
Family Preservation Program (For Families) 117
Graduate House (For Men)
Holly Street Permanent Housing (6 Units) 8
South Street Permanent Housing (3 Units) 46
Unity House (For Men) 13
WRAP House (Supportive Housing for Women) 20

Fall River Family Center (7 Units) 10

Harbour House Family Center (16 Units) 104
Taunton Family Center (7 Units)
Beds by Level of Care 54
ATS Beds (Acute Treatment Services: Detox)
DDU Beds (Dual Diagnosis Unit) Beds
CSS Beds (Clinical Stabilization Services: Rehab)
TSS Beds (Transitional Support Services) 142
Residential Treatment Beds 24
Residential Housing Beds 80
Shelter Beds 84





Combined Statement of Activities

June 30, 2019

Net patient care revenue 37,369
Contract revenue 44,094
Contributions 449,966
In-kind contributions 149,770
Other revenue 85,532,831
Interest and dividend income
Total revenue and support 12,584,187
EXPENSES 5,279,640
Program services: 7,458,944
Inpatient 78,118,753
Community-Based 7,278,501
Residential 85,397,254
Total program services:
Supporting services:
Management and general 9,889,682

Total expenses $10,025,259

Net assets beginning of year



High Point & Affiliates 2019 Admissions

Families Total Female Male Trans Unknown
364 32,526 13,863
Inpatient 5 15,637 5,703 9,930 3 1
ATS Brockton Addiction Treatment Center (Detox) 38 2,616 650 1,966 1 1
ATS Plymouth- (Detox) 59 2,107 538 1,569 2
CASTLE (24-hr program for ages 16-20) 18 169
CSS Brockton (Clinical Stabilization Services) 244 435 257 265
CSS Plymouth (Clinical Stabilization Services) 1,016 342 759
DDU Plymouth (Dual Diagnosis Unit) 1,251 340 909
High Point Hospital (Adult Psychiatric Units) 1,186 649 846
High Point Hospital (Adolescent Psychiatric Unit) 1,697 167 1,047
High Point @ Jamaica Plain Section 35 (Detox) 460 171
High Point @ Jamaica Plain Section 35 (Clinical Stabilization Services) 340 408
MATC (Section 35) Men's Addiction Treatment Center- ATS 460 1,654
TSS New Bedford (Transitional Support Services) 408 168 344
TSS Taunton (Transitional Support Services) 1,654 304 400
WATC (Section 35) Women's Addiction Treatment Center- ATS 512 1,251
Outpatient 704 5,297 7,656
1st Offender (Driver Alcohol Education) 1,251 247 575
2nd Offender (Driver Alcohol Education) 12,953 110
Children's Behavioral Health Initiative (CBHI) 40 105
CSP/Recovery Support Navigator/REACH/Recovery Coach (Community 822 74
Support Program) 150 1,831 2,458
Home-based therapy 179
IPAEP (Intimate Partner Abuse Education Program)
Opioid Treatment Program (OTP) 4,289
Outpatient Treatment (adults and adolescents)
Structured Outpatient Addiction Program/Intensive Outpatient 423 202 221 1
ARCH 165 7 158
Residential 328 152
Family Preservation Program 5,660 176 3,303
Adults 332 2,357 163
Children 605 411
Families 169
Graduate House 414 194 281

Harmony House 132

Monarch House 65 1
New Chapters 84 4
Unity House
WRAP House 5 101 5
Family Centers 134
Fall River Family Center 134 22
672 1
Adults 102 132
Children 5
Families 22 432
Harbour House Family Center 1,104

Adults 49 38 11
74 40 34
83 66 17
Families 104 52 52
Taunton Family Center
24 18 6
Adults 27 12 15

Children 296 239 57
447 207 240
Scatter Sites 313 228 85 7
Adults 161 152 9
152 76 76 5
2,105 1,831 267
331 326 3
Healthy Families Massachusetts (Brockton & Taunton) 206 200 6
Adults 24 13 13
294 281 4
Children 192
11 7 30
South Shore Resource & Advocacy Center (domestic violence) 1,091 899 8

Beth Israel Deaconess Hospital- Ply. Domestic Violence Advocacy 128 98
20 7
Center-based services

Children's S.E.E.

Community-based services

DDTF (Drunk Driving Trust Fund)
SHARES (Homicide Bereavement Program)
SSHAGLY (South Shore Alliance for Gay and Lesbian Youth)


Let the Numbers Speak...

InPpa1at5ite,ie6nnt3st7: Recovery Outpatient
Coaches & Clients:
Navigators: 12,953


Domestic 2019 Clinicians:
Violence Total
Survivors: Admissions: 249

1,946 32,526 470840PSFautrlatl--fttiifmm:ee

414ProSRveeirdvseiidcdeetsnotial Nu1r4s4es: TOTAL
Individuals Number of

HFoamm3ei5llei9esss: Number of ACT Beds:

(Addiction 799
Certification Training)



High Point & Affiliates Leadership

COO of Inpatient Services
High Point Sara Bennett, LMHC, MS
Charles R. Maccaferri, Chairman Chief Quality & Compliance Officer
Daniel S. Mumbauer, President & CEO Melanie Reis-Baga, MSW, LICSW
Frank Collins, Treasurer Director of Behavioral Health Coordinated Care
Margaret B. Vulgaris, Clerk Network
Mary O’Donnell, Alternate Clerk Brad Scott, BA
James Hatch, Director Chief Information Officer
Jean Riley, Director Millie Scott, AS
Carl Soares, Director Chief Human Resources Officer

Carl Soares, Chairman
Daniel S. Mumbauer, President & CEO Judith Austin, PMHNP-BC
James Hatch, Treasurer Psychiatric Nurse Practitioner- MATC CSS &
Robert Almeida, Clerk BATC CSS
Robert Bettencourt, Director Ronald Bugaoan, MD, ABAM-Certified
Elaine Guillemette, Director Medical Director of MATC CSS
Alan E. Cords, MD, FACS
Southeast Family Services, Inc. Physician, New Bedford Outpatient
Daniel S. Mumbauer, Chairman & President William Dilauro, DO
James Hatch, Treasurer Psychiatrist, Taunton Outpatient
Deb Masciulli, Clerk Robert Friedman, MD
Robert Bettencourt, Director Physician, Taunton Outpatient
Elaine Guillemette, Director Dr. Surjit Maniktala
Carl Soares, Director Medical Director of OTP
Luis Molmenti, MD
EXECUTIVE LEADERSHIP Psychiatrist, Medical Director of
DDU, Plymouth
Daniel S. Mumbauer, MBA, MSA
Alfredo Gonzalez, MD
Chief of Medical Services Mike Farias
Allison Davidson, DO Director of Information Technology
Chief of Psychiatry Jessica Hargrove, BS
Assuncao Martins, BS Director of Human Resources
Chief Financial Officer William Jardin, MA, MS, RN, NCC
Susan Carreiro-Penacho, LMHC, LADC 1 Director of Quality
COO of Outpatient Services Debra Masciulli, AS
Stephen R. Montembault, BA, LADC I, CADC II Director of Payroll Services
COO of Residential Services Nick Moniz
Kathy Spear, MSW, LICSW, BCD, CADC I Director of Information Security
COO of Community Services


High Point & Affiliates Leadership

(Continued) Clinical Director of BATC ATS
Joe Norton
Kathy Norris, MA Director of Environmental Services,
Director of Community Relations Meadowbrook campus
Jared Spinola, AS Rosalee Pilling, MSW, LCSW
Director of Health Information Systems Clinical Director of BATC CSS
Anne M. Zarlengo, BA, LADC I, CADC II, CCS Jennifer Ramos, RN
Director of Training and Development; Nurse Manager, MATC
ACT Coordinator Tammy Roy, RN
Nurse Manager- BATC ATS; OTP
Clinical Director of MATC CSS
Toni Barra, BA Terrence Todman, AS
Assistant Program Director of ARCH Dietary Manager of Meadowbrook campus
Karen Byers, RN Nenkerwon Troh, BS, MMHC
BATC Evening Supervisor Clinical Director, MATC CSS
Susan Byrne Jeffrey Vizarreta, MSW, LCSW
Supervisor of Housekeeping Clinical Director of MATC CSS
Kevin Davis, MS, LADC I, CCFC Willie Wiggins, MA
Program Director of MATC Site Director of Meadowbrook campus
Ricardo Dessalines Jestina Wolo, MPH, CHES
Recovery Specialist Supervisor- MATC Clinical Director of MATC ATS
Melissa Gardner, NP
Brockton Outpatient
Linda Phillips Giordano, Gina Andrade
Recovery Specialist Supervisor, BATC Interim Program Director of
Katie Gorham, NP Fall River Family Center
Psychiatric Nurse Practitioner- BATC, MATC,
& High Point at Jamaica Plain
Lateefa Harrison Rayann Batchelder, M.Ed., LADC I
Office Manager of Brockton OTP Program Director
Andrea Harte, MSW, LICSW Matthew Umudi, RN
Program Director of Opioid Treatment Program Nurse Manager
& Brockton Outpatient Fay White, M.Ed.
Ann Marie Kennedy, M.Ed. Clinical Director
Program Director of ARCH
Medical Nurse Practitioner- OTP &
HP at Jamaica Plain Leah Badolato
Alicia McEnroy, MS, RD, LDN, CPT RS Supervisor, WATC
Dietician- Meadowbrook campus


High Point & Affiliates Leadership

(Continued) Clinical Supervisor of New Bedford TSS
Janet Shartle, M.Ed., LCSW
Wendy Bluis, BA, CADC Clinical Director of WATC CSS
Program Director of Family Preservation Shannon Sherman, RN
Program, SEMCOA Affordable Housing, & Nurse Manager, WATC
SEMCOA Laundry Michael J. Smith, MA, LADC 1
Genevieve Boykin, MS Clinical Director of New Bedford Outpatient
Clinical Director of WATC ATS Colleen Stanley, BA, LADC-1, MAPGS
Darlene Burns, LADC II Program Director of Harmony House
Program Director of Monarch & WRAP Houses Karin Tiernan, MA
Stephanie Crossman, LICSW Clinical Supervisor of New Chapters
Clinical Director of New Bedford Carmen Viruet
Community-Based Behavioral Health/Home- House/Case Manager
Based Therapy Ryan Weipert, LMHC
David DeMello, LMHC Clinical Director of New Bedford CBHI
Program Director of New Bedford and Home-Based Services
Community-Based Behavioral Health/Home-
Trine Erichsen, M.Ed., Ph.D.
Program Director of WATC Sarah Albert-Perry, MSW, LICSW
April Estrella Program Director of Plymouth Outpatient
Office Manager of New Bedford Outpatient Tracey Beeman
John Fortes, LADC I, MS Supervisor of Housekeeping of
Clinical Director of Community-Based Plymouth campus
Recovery Services (CBRS) Stacey Colabello, LICSW
Ricardo Franks, MS Clinical Director of CSS
Program Manager of Unity House Dave Davignon
Steve Furtado, AS Director of Environmental Services
Director of Environmental Services- Lisa Doubleday, M.Ed., LADC 1
WATC & New Bedford Outpatient Site Director of Plymouth campus
Carolyn Garland, BA June Duarte, LSW
Program Director of New Chapters Interim Clinical Director of Plymouth ATS
Nancy Holland, MSW, LICSW Kerry Hennessy, MSW, LICSW
Clinical Director of WATC CSS Clinical Director of Plymouth Outpatient
Belma Maestre Laurie Holmes, RN
Supervisor of Housekeeping- WATC & Admin. Director of Nurses, Plymouth campus
Edgar L. Martin, III Jessica M. Horan, LMHC
Director of Environmental Services- Program Director of Plymouth
Residential Services Community-Based Behavioral Health/Home-
Tammy Neves, MA Based Therapy
Clinical Supervisor of Monarch House Jennelle Klun
Christine Sameiro, MS, LCSW Recovery Specialist Supervisor of
Clinical Supervisor of Harmony House Plymouth campus


High Point & Affiliates Leadership

(Continued) Program Director,
Behavioral Health Community Partner (BH CP)
Kathleen Mooney, MSW, LICSW Amy Sylvia, BA
Clinical Director of Dual Diagnosis Unit Drunk Driving Trust Fund Coordinator
Mandie Tardif, BS
Dietary Manager of Plymouth Campus SOUTH SHORE
Office Manager of Plymouth Outpatient
Carolyn F. Bell, BA
REGIONAL PROGRAM LEADERSHIP Coordinator of Domestic Violence
Center-Based Services
Tara DeSousa, BA Sandra Blatchford, MA, MS
Program Director of Healthy Families: Brockton Program Director
and Taunton-Attleboro programs Barbara Draffone
Lyndsay Duarte, MS, PA-C Senior SAFEPLAN Advocate
Director of Centralized Admissions Kathleen Hoffman, CADC II
Hillary Dubois Farquharson, MS Coordinator of Outreach & Education
Director of Prevention Services
Director of Nursing
Kristin Hinson, BSN Kelley Costello, MA, LMFT
Director of Infection Control Program Director of Taunton
Lori Hoyt, LMHC Community-Based Behavioral Health/Home-
Director of Intimate Partner Based Therapy
Abuse Education Program Stephanie Crossman, MSW, LICSW
Marissa Intravia Loring, MA, R-DMT, LMHC Clinical Director of CBHI and
Director of Community-Based Behavioral Health/ Home-Based Services
Home-Based Therapy Amanda Foggie
William McCoy, BA, M.Div., CPE Office Manager of Taunton Outpatient
Director of Homicide Bereavement Services Reun Nim-Branco, AS
Michael J. Medeiros, BS Program Director of Taunton Family Center
Director of Dietary Services Thomas Pereira, RN
Robert Medeiros Taunton TSS
Director of Facilities Christine Robitaille, M.Ed., LMHC, CCMHC
Alan Meister, BS, M.Div., LADC 1 Program Director of Taunton Outpatient
Program Director of Community-Based David Spilker, LMHC
Recovery Services (CBRS) Clinical Director of Taunton Outpatient
April Morse, LMHC
Director of Drivers’ Alcohol Education & Interim As of December 1, 2019
Program Director New Bedford OP
Catherine A. O’Brien, RD
Dietitian, WATC & Plymouth campus


“Helping People to Change”

Inpatient, Outpatient,
Community-Based, Residential,

& Shelter Services

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