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Published by r.hackwell, 2018-02-07 10:48:03

The Pulse Issue 8 070218

ISSUE 8 January 18



THE PULSE







The latest market news, views and updates.













IS THE MORTGAGE


INDUSTRY READY




FOR GDPR?



HEAR WHAT THE EXPERTS



HAVE TO SAY



































GDPR FOCUS




2018, And What a Year More of Remo? GDPR: Where to Start?
Ahead of Us! PLUS Quiz

Contents

2018 Mortgage Broker Welcome to The Pulse: Issue 8





Training Calendar 2017 Challenges and 2018 Expectations 3


4
Key Improvements We’ve Made to Support Your Business
2018, And What a Year Ahead of Us! 5 - 6

Is the Mortgage Industry Ready for GDPR? Hear What the Experts Have to Say 7 - 10
Take a look at the different ways we will be GDPR: Where to start? 11



supporting your business this year. GDPR Quiz 12

Launching Soon 13

More of Remo? 14

Date Activity Focus Ingard Members: Route to Lender 15 - 16

15/01/2018 - Competent Mortgage Adviser CII CF1, Ingard’s Sales Process & System Training Ingard Members: Direct Payment Fees 17
26/01/2018 Training Course
Key Contact Information 18
31/01/2018 Webinar Bridging Finance

06/02/2018 Training Academy: Coventry Mainstream Residential, Protection & GDPR Update

08/02/2018 Training Academy: Basildon Mainstream Residential, Protection & GDPR Update

15/03/2018 Webinar Specialist Mortgages
In This Issue: Contributors:
17/04/2018 Training Academy: Coventry Second Charge, Bridging, Commercial

This quarter, Ingard is focusing on General Data David Ewing
19/04/2018 Training Academy: Basildon Second Charge, Bridging, Commercial Protection Regulation (GDPR) and what impact it will Managing Director, Ingard
have on Mortgage Brokers and the mortgage industry
17/05/2018 Webinar Equity Release as a whole. Nikki Haworth
Sales & Marketing Director, Ingard
14/05/2018 - Competent Mortgage Adviser CII CF1, Ingard’s Sales Process & System Training GDPR is all over the press as the deadline (25th May
25/05/2018 Training Course 2018) creeps closer, but what impact will it have on Ria Hackwell
Mortgage Brokers’ day-to-day business and processes? Marketing Manager, Ingard
All Areas - Mortgages, Buy to Lets, Commercial, Second Charge,
28/06/2018 Annual Conference: Coventry A lot of the attention this change of regulation has Mark Dryden
Bridging, Protection, Conveyancing, Technology & Marketing generated has been negative. However, for Mortgage Head of Development & Quality Assurance,

19/07/2018 Webinar Specialist Buy to Let Brokers at least, this has provided an excellent 360 Dotnet
opportunity for you to contact all of your clients which
may in turn remind past customers of your services Gary Little
16/08/2018 Webinar Protection and result in an increase in business. Sales Director, Blacks Connect

13/09/2018 Webinar Second Charge Mortgages Much of the latter depends largely on how Mortgage Louisa Sedgwick

10/09/2018 - Competent Mortgage Adviser CII CF1, Ingard’s Sales Process & System Training Brokers approach these changes, so we have used this Director of Sales - Mortgages,
Vida Homeloans
issue to provide guidance and get some industry wide
21/09/2018 Training Course views from leading experts.
Norton Home Loans
16/10/2018 Training Academy: Coventry Specialist Mortgages & Specialist Buy to Let The key message which reigns supreme for all
businesses is clear; start reviewing your processes Royal Bank of Scotland
18/10/2018 Training Academy: Basildon Specialist Mortgages & Specialist Buy to Let now and if in doubt, seek a compliance provider, like

ourselves for support. For more information, contact
15/11/2018 Webinar Commercial Mortgages our Broker Support Team on 01702 533 400 or email
[email protected].

Contents

2018 Mortgage Broker Welcome to The Pulse: Issue 8





Training Calendar 2017 Challenges and 2018 Expectations 3


4
Key Improvements We’ve Made to Support Your Business
2018, And What a Year Ahead of Us! 5 - 6

Is the Mortgage Industry Ready for GDPR? Hear What the Experts Have to Say 7 - 10
Take a look at the different ways we will be GDPR: Where to start? 11



supporting your business this year. GDPR Quiz 12

Launching Soon 13

More of Remo? 14

Date Activity Focus Ingard Members: Route to Lender 15 - 16

15/01/2018 - Competent Mortgage Adviser CII CF1, Ingard’s Sales Process & System Training Ingard Members: Direct Payment Fees 17
26/01/2018 Training Course
Key Contact Information 18
31/01/2018 Webinar Bridging Finance

06/02/2018 Training Academy: Coventry Mainstream Residential, Protection & GDPR Update

08/02/2018 Training Academy: Basildon Mainstream Residential, Protection & GDPR Update

15/03/2018 Webinar Specialist Mortgages
In This Issue: Contributors:
17/04/2018 Training Academy: Coventry Second Charge, Bridging, Commercial

This quarter, Ingard is focusing on General Data David Ewing
19/04/2018 Training Academy: Basildon Second Charge, Bridging, Commercial Protection Regulation (GDPR) and what impact it will Managing Director, Ingard
have on Mortgage Brokers and the mortgage industry
17/05/2018 Webinar Equity Release as a whole. Nikki Haworth
Sales & Marketing Director, Ingard
14/05/2018 - Competent Mortgage Adviser CII CF1, Ingard’s Sales Process & System Training GDPR is all over the press as the deadline (25th May
25/05/2018 Training Course 2018) creeps closer, but what impact will it have on Ria Hackwell
Mortgage Brokers’ day-to-day business and processes? Marketing Manager, Ingard
All Areas - Mortgages, Buy to Lets, Commercial, Second Charge,
28/06/2018 Annual Conference: Coventry A lot of the attention this change of regulation has Mark Dryden
Bridging, Protection, Conveyancing, Technology & Marketing generated has been negative. However, for Mortgage Head of Development & Quality Assurance,

19/07/2018 Webinar Specialist Buy to Let Brokers at least, this has provided an excellent 360 Dotnet
opportunity for you to contact all of your clients which
may in turn remind past customers of your services Gary Little
16/08/2018 Webinar Protection and result in an increase in business. Sales Director, Blacks Connect

13/09/2018 Webinar Second Charge Mortgages Much of the latter depends largely on how Mortgage Louisa Sedgwick

10/09/2018 - Competent Mortgage Adviser CII CF1, Ingard’s Sales Process & System Training Brokers approach these changes, so we have used this Director of Sales - Mortgages,
Vida Homeloans
issue to provide guidance and get some industry wide
21/09/2018 Training Course views from leading experts.
Norton Home Loans
16/10/2018 Training Academy: Coventry Specialist Mortgages & Specialist Buy to Let The key message which reigns supreme for all
businesses is clear; start reviewing your processes Royal Bank of Scotland
18/10/2018 Training Academy: Basildon Specialist Mortgages & Specialist Buy to Let now and if in doubt, seek a compliance provider, like

ourselves for support. For more information, contact
15/11/2018 Webinar Commercial Mortgages our Broker Support Team on 01702 533 400 or email
[email protected].

Key Improvements We’ve Made to Support



Your Business



Here’s an Overview of the New Developments Launched Over the

Last Quarter



New High Street Lender On Board Ingard Members will be able to use both Twenty7Tec’s
MortgageSource system and Mortgage Brain until February
28th 2018, to provide you with ample time to adjust to the
new system. After this time, Ingard will only be offering
We are excited to announce that Ingard Members Twenty7Tec’s MortgageSource system to our Members.
can now access Bank of Ireland via L&G Mortgage
Club! Free webinar and ongoing support

The high street lender has limited its distribution to a To help you learn how to use the new system, Twenty7Tec’s
handful of Networks, Clubs and large DA Brokerages. Business Development Manager, Derek Kilner, will be
Mortgage Brokers wanting to use their products must go running webinars. To book a free webinar, email
2017 Challenges and 2018 Expectations? through rigorous due diligence, so we are pleased to now
[email protected].
be able to provide Members with a route to accessing
them.
A Message From the Directors Bank of Ireland offers a fantastic range of competitively Gwlegal Join Conveyancing Panel

priced, low fee products which include free surveys and
2017 brought with it many positives and this, our Specialist Team in Chester is still able to place this cash back. Gwlegal, formerly Goldsmith Williams, have been
challenges! business. It just takes a bit more paperwork and effort.
What you need to know ... added to Ingard’s conveyancing panel.
2017 was a good year for growth in the specialist lending
The Bank of England base rate rose for the first time since sector. The rise in the number of self-employed workers • Visit www.bankofireland4intermediaries.co.uk to The firm’s excellent reputation and wealth of experience
March 2009. register and select L&G Mortgage Club as your makes them a trustworthy partner for your business,
and the record number of CCJ’s registered has encouraged
new entrants into this area and driven competition and submission route. which in turn has earned them a seat on many lender’s
It was a good year for the first time buyer, helped by innovation. IMLA has reported specialist mortgage lenders’ • Bank of Ireland provides an affordability calculator on panels of preferred conveyancers.
government schemes, good credit availability, and gross lending has increased by 19% since 2009. With the their website which only asks 5 basic questions. They
competitive mortgage rates. Hometrack predicts that ever-growing number of ‘non-standard’ borrowers, this base the rest of the calculation on ONS figures. This Benefits of using Gwlegal
FTB’s will overtake homeowners to become the largest type of lending is set for continued growth and is an area means they work off approximately 4.5 times income,
buyer group in 2018, accounting for a 35% share of sales. Intermediaries should focus on, as these clients need your dependent on debts. • Award-winning case management system, GWLive,
However, some believe the abolition of stamp duty for expertise. • For questions on the lender’s criteria or the application allows introducers to instruct cases instantly and
first time buyers may lead to house prices rising, giving process, contact their helpline on 0345 266 8928. access updates, in real time, 24-7. It is easy to use
a negative impact. Today’s FTB’s need to find an average A big distraction for 2018 aside from Brexit is the EU’s and designed with convenience in mind. No training
deposit of around £33,000. If they can manage this then General Data Protection Regulation (GDPR), which is set (or virtually none) required.
they are £651 per year better off compared to renting. • Dedicated IT team who work closely with partners
to come into force on 25th May and will affect all firms Twenty7Tec Sourcing Software
and how we manage customers information. Ingard will to ensure processes are speedy and always at the
Since the start of 2017, residential property transactions be providing you with guidance throughout the coming cutting-edge.
have averaged just over 100,000 per month and gross months and at the February Training Academy. We are pleased to announce that Ingard Members can • Complete transparency – Gwlegal don’t believe in
mortgage lending in October totalled £23.1 billion. This now access, MortgageSource, Twenty7Tec’s mortgage ‘hidden fees’ and seek to balance competitive pricing
is 9% higher than the same month in 2016, boosted by Halifax predicts house price growth will be minimal in sourcing software. This new partnership marks the first with unbeaten service.
strong remortgage and FTB activity. An interesting fact – 2018, rising by a maximum of 3% and many believe there stage in our move to working with technology firms who • Solicitors and support staff who truly care – The team
in 2017 92% of sellers sold their home for more than they will be another 0.25% base rate rise early in the year. offer software which adds real value to brokers’ business, are experts in their area, which is no surprise given
paid for it, on average £92,466 more. through accurate sourcing and detailed multi-product many team members have been with Gwlegal for as
While the outlook for the UK housing market remains comparisons. many as 30 years!
2017 saw huge changes for the buy to let sector for uncertain and the full impact of the recent rate hike on
everyone including, lenders, brokers, clients and even sales has yet to be felt, UK Finance forecasts that gross What you can look forward to: We are delighted to now be able to give you the choice
tenants who may have suffered an increase in rent as a lending will be around £260 billion and expects strong between national firms; Gwlegal, Blacks Connect and
result. With new underwriting standards, affordability rules remortgage activity in the short term. Now is the time to • Accurate sourcing Movin Legal, when recommending the best conveyancer
and regulations set out by the PRA, many lenders have contact your clients for a review and get them on a fixed • Real-time product updates to suit your customer’s budget and needs. Information on
changed their BTL offering with many now not assisting rate! • Device/ system agnostic all three firms can be found in the “Conveyancing Panel”
portfolio or Limited Company Landlords. BTL sales have • Advanced results filtering section of the Case Portal.
suffered and are not expected to recover until 2019. There • KFI and document production
is still uncertainty in how landlords will react to the income Nikki Haworth For more information, call our Broker Support Team on
tax changes and they are much more cautious. Despite Sales & Marketing Director COMING SOON – Integration with 360 Dot Net’s online 01702 533 400.
Fact Find and client management system.
3 4

Key Improvements We’ve Made to Support



Your Business



Here’s an Overview of the New Developments Launched Over the

Last Quarter



New High Street Lender On Board Ingard Members will be able to use both Twenty7Tec’s
MortgageSource system and Mortgage Brain until February
28th 2018, to provide you with ample time to adjust to the
new system. After this time, Ingard will only be offering
We are excited to announce that Ingard Members Twenty7Tec’s MortgageSource system to our Members.
can now access Bank of Ireland via L&G Mortgage
Club! Free webinar and ongoing support

The high street lender has limited its distribution to a To help you learn how to use the new system, Twenty7Tec’s
handful of Networks, Clubs and large DA Brokerages. Business Development Manager, Derek Kilner, will be
Mortgage Brokers wanting to use their products must go running webinars. To book a free webinar, email
2017 Challenges and 2018 Expectations? through rigorous due diligence, so we are pleased to now
[email protected].
be able to provide Members with a route to accessing
them.
A Message From the Directors Bank of Ireland offers a fantastic range of competitively Gwlegal Join Conveyancing Panel

priced, low fee products which include free surveys and
2017 brought with it many positives and this, our Specialist Team in Chester is still able to place this cash back. Gwlegal, formerly Goldsmith Williams, have been
challenges! business. It just takes a bit more paperwork and effort.
What you need to know ... added to Ingard’s conveyancing panel.
2017 was a good year for growth in the specialist lending
The Bank of England base rate rose for the first time since sector. The rise in the number of self-employed workers • Visit www.bankofireland4intermediaries.co.uk to The firm’s excellent reputation and wealth of experience
March 2009. register and select L&G Mortgage Club as your makes them a trustworthy partner for your business,
and the record number of CCJ’s registered has encouraged
new entrants into this area and driven competition and submission route. which in turn has earned them a seat on many lender’s
It was a good year for the first time buyer, helped by innovation. IMLA has reported specialist mortgage lenders’ • Bank of Ireland provides an affordability calculator on panels of preferred conveyancers.
government schemes, good credit availability, and gross lending has increased by 19% since 2009. With the their website which only asks 5 basic questions. They
competitive mortgage rates. Hometrack predicts that ever-growing number of ‘non-standard’ borrowers, this base the rest of the calculation on ONS figures. This Benefits of using Gwlegal
FTB’s will overtake homeowners to become the largest type of lending is set for continued growth and is an area means they work off approximately 4.5 times income,
buyer group in 2018, accounting for a 35% share of sales. Intermediaries should focus on, as these clients need your dependent on debts. • Award-winning case management system, GWLive,
However, some believe the abolition of stamp duty for expertise. • For questions on the lender’s criteria or the application allows introducers to instruct cases instantly and
first time buyers may lead to house prices rising, giving process, contact their helpline on 0345 266 8928. access updates, in real time, 24-7. It is easy to use
a negative impact. Today’s FTB’s need to find an average A big distraction for 2018 aside from Brexit is the EU’s and designed with convenience in mind. No training
deposit of around £33,000. If they can manage this then General Data Protection Regulation (GDPR), which is set (or virtually none) required.
they are £651 per year better off compared to renting. • Dedicated IT team who work closely with partners
to come into force on 25th May and will affect all firms Twenty7Tec Sourcing Software
and how we manage customers information. Ingard will to ensure processes are speedy and always at the
Since the start of 2017, residential property transactions be providing you with guidance throughout the coming cutting-edge.
have averaged just over 100,000 per month and gross months and at the February Training Academy. We are pleased to announce that Ingard Members can • Complete transparency – Gwlegal don’t believe in
mortgage lending in October totalled £23.1 billion. This now access, MortgageSource, Twenty7Tec’s mortgage ‘hidden fees’ and seek to balance competitive pricing
is 9% higher than the same month in 2016, boosted by Halifax predicts house price growth will be minimal in sourcing software. This new partnership marks the first with unbeaten service.
strong remortgage and FTB activity. An interesting fact – 2018, rising by a maximum of 3% and many believe there stage in our move to working with technology firms who • Solicitors and support staff who truly care – The team
in 2017 92% of sellers sold their home for more than they will be another 0.25% base rate rise early in the year. offer software which adds real value to brokers’ business, are experts in their area, which is no surprise given
paid for it, on average £92,466 more. through accurate sourcing and detailed multi-product many team members have been with Gwlegal for as
While the outlook for the UK housing market remains comparisons. many as 30 years!
2017 saw huge changes for the buy to let sector for uncertain and the full impact of the recent rate hike on
everyone including, lenders, brokers, clients and even sales has yet to be felt, UK Finance forecasts that gross What you can look forward to: We are delighted to now be able to give you the choice
tenants who may have suffered an increase in rent as a lending will be around £260 billion and expects strong between national firms; Gwlegal, Blacks Connect and
result. With new underwriting standards, affordability rules remortgage activity in the short term. Now is the time to • Accurate sourcing Movin Legal, when recommending the best conveyancer
and regulations set out by the PRA, many lenders have contact your clients for a review and get them on a fixed • Real-time product updates to suit your customer’s budget and needs. Information on
changed their BTL offering with many now not assisting rate! • Device/ system agnostic all three firms can be found in the “Conveyancing Panel”
portfolio or Limited Company Landlords. BTL sales have • Advanced results filtering section of the Case Portal.
suffered and are not expected to recover until 2019. There • KFI and document production
is still uncertainty in how landlords will react to the income Nikki Haworth For more information, call our Broker Support Team on
tax changes and they are much more cautious. Despite Sales & Marketing Director COMING SOON – Integration with 360 Dot Net’s online 01702 533 400.
Fact Find and client management system.
3 4

to increase the number of people we speak to through Whilst the guidelines are still not fully confirmed one point
referral, marketing and other resources. Traditionally, that is clear is the need for client permission to continue to
many Brokers have been quite short-sighted, looking for contact. This will require you to contact ALL your clients to
new clients as a source of business without considering obtain their permission for ongoing contact.
the more obvious source – existing clients.
You should ensure you have your processes and
This brings us back to our first topic – GDPR. You can procedures in place to continually work your database -
embrace the new regulations in two ways; if viewed as a the most successful of Brokers will tell you that most of
hindrance and handled incorrectly it could have a negative their business comes from their existing clients through
effect on your business levels. However, if it is used as repeat business and referrals.
an excellent opportunity to make contact with all of your
clients, it could prove a positive way to IMPROVE your David Ewing
business levels. Managing Director









2018, And What a Year We Have Ahead of Us!



Compliance Update



With robo technology continuing to dominate their programs, algorithms and other voodoo technology
the headlines, and the only real challenger being that the likes of you and I have little knowledge, we will
GDPR, it’s clear that we are in for an interesting see a genuine competitor in robo advice.
2018. Service and standards are the basis for any successful
business and now more than ever it is imperative that you
Let’s Start with GDPR look at the service you offer to clients and ask yourself the
question; “could I do better?” A qualified and experienced
GDPR may seem like a headache for some and a painful Broker is far more valuable than any computer and can
project for others, but stripped away for the average fully justify both the service they offer and the price they
Broker out there it’s about how we continue to generate charge.
business and ensure customer retention and loyalty with
yet another EU directive.
Service = Sales
GDPR is not an initiative to confuse businesses, but simply
an expansion of our current Data Protection rules, largely Some Brokers are currently seeing a continued increase in
based on common sense and no more than the protection business levels and others are commenting on the start of
you would want for your own data usage and privacy. a slow decline. As the country continues to spiral towards
another potential recession, it’s understandable why there
The servicing of existing clients is still alien to some Brokers is so much hesitance in the market today.
- even with the assistance of continually improving CRM
systems. GDPR, however, will ensure that you contact all I am regularly asked how to ‘grow my business’ and how
your clients or potentially lose them forever. to ‘retain my client’.

Before considering this you first need to consider what
Robo Advice Continues to Pose a Threat you are looking to achieve. Is it sales growth or business
growth as these two are fundamentally different, however,
Aside from reducing Broker’s opportunities, robo advice people have a tendency to confuse them.
also hinders the Broker’s ability to charge, empowering
increasingly educated consumers to source and apply for Sales growth is about generating additional volume with
their own mortgage online without the need for a Broker your current resource whilst business growth is about
and the fees they charge. increasing resource and taking the business to the next
level.
Be under no illusion, whilst robo advice is currently part
smoke and mirrors, with a need for back-end Broker Sales growth is the area most asked about by the average
resource, it is here to stay. As the ‘computer geeks’ improve Broker and the immediate answer to this is naturally

5 6

to increase the number of people we speak to through Whilst the guidelines are still not fully confirmed one point
referral, marketing and other resources. Traditionally, that is clear is the need for client permission to continue to
many Brokers have been quite short-sighted, looking for contact. This will require you to contact ALL your clients to
new clients as a source of business without considering obtain their permission for ongoing contact.
the more obvious source – existing clients.
You should ensure you have your processes and
This brings us back to our first topic – GDPR. You can procedures in place to continually work your database -
embrace the new regulations in two ways; if viewed as a the most successful of Brokers will tell you that most of
hindrance and handled incorrectly it could have a negative their business comes from their existing clients through
effect on your business levels. However, if it is used as repeat business and referrals.
an excellent opportunity to make contact with all of your
clients, it could prove a positive way to IMPROVE your David Ewing
business levels. Managing Director









2018, And What a Year We Have Ahead of Us!



Compliance Update



With robo technology continuing to dominate their programs, algorithms and other voodoo technology
the headlines, and the only real challenger being that the likes of you and I have little knowledge, we will
GDPR, it’s clear that we are in for an interesting see a genuine competitor in robo advice.
2018. Service and standards are the basis for any successful
business and now more than ever it is imperative that you
Let’s Start with GDPR look at the service you offer to clients and ask yourself the
question; “could I do better?” A qualified and experienced
GDPR may seem like a headache for some and a painful Broker is far more valuable than any computer and can
project for others, but stripped away for the average fully justify both the service they offer and the price they
Broker out there it’s about how we continue to generate charge.
business and ensure customer retention and loyalty with
yet another EU directive.
Service = Sales
GDPR is not an initiative to confuse businesses, but simply
an expansion of our current Data Protection rules, largely Some Brokers are currently seeing a continued increase in
based on common sense and no more than the protection business levels and others are commenting on the start of
you would want for your own data usage and privacy. a slow decline. As the country continues to spiral towards
another potential recession, it’s understandable why there
The servicing of existing clients is still alien to some Brokers is so much hesitance in the market today.
- even with the assistance of continually improving CRM
systems. GDPR, however, will ensure that you contact all I am regularly asked how to ‘grow my business’ and how
your clients or potentially lose them forever. to ‘retain my client’.

Before considering this you first need to consider what
Robo Advice Continues to Pose a Threat you are looking to achieve. Is it sales growth or business
growth as these two are fundamentally different, however,
Aside from reducing Broker’s opportunities, robo advice people have a tendency to confuse them.
also hinders the Broker’s ability to charge, empowering
increasingly educated consumers to source and apply for Sales growth is about generating additional volume with
their own mortgage online without the need for a Broker your current resource whilst business growth is about
and the fees they charge. increasing resource and taking the business to the next
level.
Be under no illusion, whilst robo advice is currently part
smoke and mirrors, with a need for back-end Broker Sales growth is the area most asked about by the average
resource, it is here to stay. As the ‘computer geeks’ improve Broker and the immediate answer to this is naturally

5 6

Contributors GDPR has been stirring up a lot of negative press Will Mortgage Brokers notice a

recently due to the additional work involved to
fully prepare businesses’ processes for the new change to the way you handle
regulation - particularly industry’s like ours which their customer’s details or to
is still recovering from the impact of last year’s
buy to let changes. your documents and processes?


Are the GDPR’s defining principles really that difficult Louisa Sedgwick, Vida Homeloans: Mortgage Brokers
Mark Dryden to implement and will they actually benefit Mortgage will not notice a change in the way that we process their
clients’ applications. There will be changes in the way
Head of Development & Quality Assurance Brokers’ business in the long run? We’ve asked experts data is handled internally here at Vida to align to our legal
from various fields across the mortgage industry to give
their opinions on the impact preparing for GDPR has had obligations as a Data Controller. However, the interaction
on their business and what guidance they can offer to between Vida and brokers will remain the same.
Mortgage Brokers.
David Gilman, Blacks Connect: There are likely to be
minor changes – in that our Privacy Notices etc exhibited
on our website will be changed, and where we share client
How is your business preparing information with Mortgage Brokers, we are likely to seek
for GDPR? confirmation from them that they are aware of and will
comply with all their obligations under GDPR in relation to
client data.
David Gilman Louisa Sedgwick, Vida Homeloans: Vida Homeloans Mark Dryden, 360 Dotnet: Brokers already work within
has a GDPR implementation project which began in May
Senior Partner 2017 and will align our business to the new requirements. a regulated environment with the principals of Data
An initial impact analysis was conducted against current Protection baked into various training, education and
activity comparative to what’s expected under the GDPR. organisational processes. Probably the biggest change
This enabled the identification of the actions required is the gathering of consent, depending on what type of
to make the necessary changes to our data protection activities a Broker may wish to provide outside of their
framework well before the 25th May 2018 deadline. core service.

David Gilman, Blacks Connect: We have assembled 360 Lifecycle will allow Advisers to direct their client at the
a working party to consider the new obligations and start of the data gathering process to a ‘Permissions Portal’
Emma Hall procedures that will come into play, and to prepare the where details about how their data is used and processed
new suite of documents, policies, procedures etc, as it
can be perused and set. Any consents and preferences
Head of Sales impacts on our business and relationships with clients set in the ‘Permissions Portal’ can be changed at any time
and third parties. The working party comprises our Head by the client through SMS, email or other notifications with
of IT, Compliance Partner, HR Manager, and one Data full auditing of all activity.
Protection Lawyer from our commercial team and one
from our employment team. We have carried out our audit Emma Hall, Gwlegal: Brokers are unlikely to notice any
of the data held by the firm, and are working through the change. As part of our review we will be updating the
implications of that for our business both now and beyond consents we receive from clients to allow their data to
the commencement of GDPR in late May. be shared with their broker introducers. As this improves
communication on a client’s transaction we are confident
Mark Dryden, 360 Dotnet: As a technology provider, we that we will still be able to share relevant data.
Louisa Sedgwick need to ensure that we are providing the tools and features
required for Advisers to remain compliant. The GDPR
Director of Sales – Mortgages provides some interesting challenges and interpretations
to the processing of data, but the fundamentals of legal What is the greatest threat GDPR
and legitimate data processing and security is no different
Is the Mortgage Industry 360 Lifecycle goes a significant way to satisfying many poses to Mortgage Brokers?
before GDPR nor going forwards. Our position is that
of the requirements laid out by the GDPR that can then
Louisa Sedgwick, Vida Homeloans: The penalty for
be dovetailed with good internal processes, controls and
Ready for GDPR? education. non-compliance with the GDPR could be a significant fine
of up to €20m or 4% of group annual global turnover. This
risk is mitigated by documenting data protection policies
Emma Hall, Gwlegal: We have prepared and are
and procedures that describe (amongst others):
implementing a root and branch review of our Data
Protection Policies in line with GDPR. We are involving
staff at all levels including our Direct to Consumer services - how to handle various customer requests according to
Hear What the Experts Have to Say to ensure compliance post GDPR. Training is scheduled
their enhanced rights
in for all staff to tie in with our updated Policies on Data
Protection. - the maintenance of a detailed data inventory which
documents all data held, how it is processed and the legal
basis for processing


7 8

Contributors GDPR has been stirring up a lot of negative press Will Mortgage Brokers notice a

recently due to the additional work involved to
fully prepare businesses’ processes for the new change to the way you handle
regulation - particularly industry’s like ours which their customer’s details or to
is still recovering from the impact of last year’s
buy to let changes. your documents and processes?


Are the GDPR’s defining principles really that difficult Louisa Sedgwick, Vida Homeloans: Mortgage Brokers
Mark Dryden to implement and will they actually benefit Mortgage will not notice a change in the way that we process their
clients’ applications. There will be changes in the way
Head of Development & Quality Assurance Brokers’ business in the long run? We’ve asked experts data is handled internally here at Vida to align to our legal
from various fields across the mortgage industry to give
their opinions on the impact preparing for GDPR has had obligations as a Data Controller. However, the interaction
on their business and what guidance they can offer to between Vida and brokers will remain the same.
Mortgage Brokers.
David Gilman, Blacks Connect: There are likely to be
minor changes – in that our Privacy Notices etc exhibited
on our website will be changed, and where we share client
How is your business preparing information with Mortgage Brokers, we are likely to seek
for GDPR? confirmation from them that they are aware of and will
comply with all their obligations under GDPR in relation to
client data.
David Gilman Louisa Sedgwick, Vida Homeloans: Vida Homeloans Mark Dryden, 360 Dotnet: Brokers already work within
has a GDPR implementation project which began in May
Senior Partner 2017 and will align our business to the new requirements. a regulated environment with the principals of Data
An initial impact analysis was conducted against current Protection baked into various training, education and
activity comparative to what’s expected under the GDPR. organisational processes. Probably the biggest change
This enabled the identification of the actions required is the gathering of consent, depending on what type of
to make the necessary changes to our data protection activities a Broker may wish to provide outside of their
framework well before the 25th May 2018 deadline. core service.

David Gilman, Blacks Connect: We have assembled 360 Lifecycle will allow Advisers to direct their client at the
a working party to consider the new obligations and start of the data gathering process to a ‘Permissions Portal’
Emma Hall procedures that will come into play, and to prepare the where details about how their data is used and processed
new suite of documents, policies, procedures etc, as it
can be perused and set. Any consents and preferences
Head of Sales impacts on our business and relationships with clients set in the ‘Permissions Portal’ can be changed at any time
and third parties. The working party comprises our Head by the client through SMS, email or other notifications with
of IT, Compliance Partner, HR Manager, and one Data full auditing of all activity.
Protection Lawyer from our commercial team and one
from our employment team. We have carried out our audit Emma Hall, Gwlegal: Brokers are unlikely to notice any
of the data held by the firm, and are working through the change. As part of our review we will be updating the
implications of that for our business both now and beyond consents we receive from clients to allow their data to
the commencement of GDPR in late May. be shared with their broker introducers. As this improves
communication on a client’s transaction we are confident
Mark Dryden, 360 Dotnet: As a technology provider, we that we will still be able to share relevant data.
Louisa Sedgwick need to ensure that we are providing the tools and features
required for Advisers to remain compliant. The GDPR
Director of Sales – Mortgages provides some interesting challenges and interpretations
to the processing of data, but the fundamentals of legal What is the greatest threat GDPR
and legitimate data processing and security is no different
Is the Mortgage Industry 360 Lifecycle goes a significant way to satisfying many poses to Mortgage Brokers?
before GDPR nor going forwards. Our position is that
of the requirements laid out by the GDPR that can then
Louisa Sedgwick, Vida Homeloans: The penalty for
be dovetailed with good internal processes, controls and
Ready for GDPR? education. non-compliance with the GDPR could be a significant fine
of up to €20m or 4% of group annual global turnover. This
risk is mitigated by documenting data protection policies
Emma Hall, Gwlegal: We have prepared and are
and procedures that describe (amongst others):
implementing a root and branch review of our Data
Protection Policies in line with GDPR. We are involving
staff at all levels including our Direct to Consumer services - how to handle various customer requests according to
Hear What the Experts Have to Say to ensure compliance post GDPR. Training is scheduled
their enhanced rights
in for all staff to tie in with our updated Policies on Data
Protection. - the maintenance of a detailed data inventory which
documents all data held, how it is processed and the legal
basis for processing


7 8

These will demonstrate a high level of understanding of the To put in place the necessary data audits, risk review, maximum value from their technology solutions. management systems, such as 360 Dotnet and Networks,
requirements and support the operational control framework policies and practice audits will improve our businesses and like ourselves, who are currently working tirelessly to
should a third party such as the ICO request an insight. reduce the scope for procedures that may inadvertently Emma Hall, Gwlegal: I believe that greatest challenges implement the correct measures to protect Broker’s
have been previously detrimental to clients. will be as a business deciding what level of data is business.
David Gilman, Blacks Connect: The same threat as compliant under the new rules to keep and for how long
it poses to any business. That is, enhanced entitlements Mark Dryden, 360 Dotnet: In general terms: greater before certain data is deleted, as we all have different Ingard has conducted an indepth analysis of our internal
for data subjects (that’s each of us - as individuals) to transparency of controls and data ownership, greater interpretations. processes and Members’ processes, to enable us to decide
demand and receive data on Subject Access Requests, rights to individuals, and a strengthened focus on data on the best method to monitor and regularly review, the
to correct that data, and to be forgotten. In terms of security and retention. This will then become a foundation GDPR changes to procedures which we will be shortly
marketing it will spell an end to reliance on historic for new innovations and capabilities such as Open Banking introducing.
databases and consents, and new requests for full and integration and usage of data into other contexts. Do you feel Mortgage Brokers
informed consent to be approached for marketing Over the next few weeks Ingard will be releasing clear
purposes, on an opt-in rather than an opt-out basis. Emma Hall, Gwlegal: There will be an improved are adequately preparing their guidelines to our Network Members to ensure they are able
communication between Brokers and Clients on the to effectively prepare all areas of their business over the
In terms of data breaches, it imposes stricter timescales understanding of what data they hold about their clients. business for these changes? next three months. This will begin with a comprehensive
for reporting to the Information Commissioner. The There will be a more conscious effort to protect clients’ overview of the GDPR at our Training Academy in February.
overarching threat is that of higher fines from the data to reduce risk of fraud. Louisa Sedgwick, Vida Homeloans: Market surveys
ICO’s office up to a maximum of the higher of 4% of suggest that preparations could be improved. It is We would also like to welcome Directly Authorised Brokers
turnover or Euro 500,000 – though hopefully the scale important to stay calm, read the new rules and understand who would like guidance on the best way to approach
of breaches from Brokers are unlikely in most cases to the level of impact and prepare your business for 25th May the new regulation, or a bespoke review of their current
attract maximum level fines unless/until the Broker What do you think the greatest 2018. The cost of non-compliance with the GDPR could be documents and processes, to contact us.
has promised to improve security to reduce the risks high and, given that Mortgage Brokers will be impacted,
of breaches, but fails to do so after several warnings. challenge will be for today’s you have an obligation to effectively prepare for these

Mark Dryden, 360 Dotnet: There’s no threat, but there is Mortgage Brokers? changes now.
scope for opportunity. GDPR provides greater transparency David Gilman, Blacks Connect: Good question! Firstly,
and control to an individual, which in turn increases Louisa Sedgwick, Vida Homeloans: Their greatest I think Brokers are aware of the impending changes. If
understanding and trust when they share their data. challenge is likely to be the implementation and they are AR’s, then their Networks will be guiding them
documentation of a robust control framework that through the requirements and transition stage.
Emma Hall, Gwlegal: Some, particularly larger Broker incorporates all requirements under the GDPR.
firms are at risk of an influx of requests from previous For Directly Authorised Brokers, I’m sure most are
clients, which could lead to administrative burdens. 5 Top Tips for Brokers include: underway with the review and implementation of the
new rules. If not, then there is a huge amount of support
1. Do NOT ignore the GDPR. However, do not panic. The available within the sector, e.g. from Mortgage Clubs, and
GDPR may have less of an impact than you imagine. Have external individual sources.
What positive effects do you feel a GDPR Champion to help implement the regulation.

GDPR will have on the mortgage 2. Ensure the relevant documentation is in place including We do like a deadline in our industry, so I wouldn’t be
surprised to see the clamour for advice and putting new
industry? policies, procedures and a data inventory. procedures in place, intensify as we near the deadline.

3. Gain an appropriate level of awareness of the key GDPR Mark Dryden, 360 Dotnet: This really does depend
Louisa Sedgwick, Vida Homeloans: A lot of the features including, but not limited to, consumer rights, on the organisation but embracing the features of 360
principles that lead to ‘best practice’ data protection consent requirements, Fair Processing Notices and data will go some way to helping organisations meet certain
processes already exist under the present Data Protection breach reporting. challenges. Dovetailing a Broker’s existing website and
Act. However, the enforcement mechanisms have changed brand with the Client Portal starts and maintains a digital
considerably to drive a high standard of behaviour. This 4. Make sure you have secure filing systems (physical and relationship with the client. Regular communications in
ultimately means significant benefits to a company in digital). Campaign Manager and automated reviews in the Hotbox
terms of increasing customers’ trust and decreasing has been proven to increase sales and client retention.
business risk. 5. Understand data collection, retention, transfer, storage
and deletion requirements. Emma Hall, Gwlegal: It is concerning in recent polls
David Gilman, Blacks Connect: The new legislation some Brokers are not prepared even some worryingly
puts the onus on everyone who hold or use personal David Gilman, Blacks Connect: The greatest challenge being unaware of the change at all. In saying that Brokers
data, including Mortgage Brokers to consider existing to Mortgage Brokers is probably if they have not already are already operating in a heavily regulated sector so
procedures and practices in their use of personal data, started thinking about finding the time and staff to get those that are prepared should have little impact.
and to check that it is complaint with the themes and rules their heads around the new legislation, and the changes
of the original DPA 1998. that they need to make. There may be a scramble for
external advice and consultants to help out!
The renewed focus on personal data arising from the Ingard’s Approach to GDPR
imposition of the GDPR will improve practices and policies Mark Dryden, 360 Dotnet: There’s no single challenge
so that consumers can expect better cyber security and to Mortgage Brokers, which is dependent on various
training of staff at all levels to consider what data they factors such as their client base, location, business plans, The GDPR should be embraced rather than feared, or
hold, and how it is used and kept and when it is ultimately etc. But in a very general sense, businesses may need worse, avoided until the last minute.
destroyed, to minimise the risk of breaches. to regularly review its digital engagement and online
presence, its client retention strategy and extracting the As highlighted in this article, there is a lot of guidance
and support available to Mortgage Brokers through client
9 10

These will demonstrate a high level of understanding of the To put in place the necessary data audits, risk review, maximum value from their technology solutions. management systems, such as 360 Dotnet and Networks,
requirements and support the operational control framework policies and practice audits will improve our businesses and like ourselves, who are currently working tirelessly to
should a third party such as the ICO request an insight. reduce the scope for procedures that may inadvertently Emma Hall, Gwlegal: I believe that greatest challenges implement the correct measures to protect Broker’s
have been previously detrimental to clients. will be as a business deciding what level of data is business.
David Gilman, Blacks Connect: The same threat as compliant under the new rules to keep and for how long
it poses to any business. That is, enhanced entitlements Mark Dryden, 360 Dotnet: In general terms: greater before certain data is deleted, as we all have different Ingard has conducted an indepth analysis of our internal
for data subjects (that’s each of us - as individuals) to transparency of controls and data ownership, greater interpretations. processes and Members’ processes, to enable us to decide
demand and receive data on Subject Access Requests, rights to individuals, and a strengthened focus on data on the best method to monitor and regularly review, the
to correct that data, and to be forgotten. In terms of security and retention. This will then become a foundation GDPR changes to procedures which we will be shortly
marketing it will spell an end to reliance on historic for new innovations and capabilities such as Open Banking introducing.
databases and consents, and new requests for full and integration and usage of data into other contexts. Do you feel Mortgage Brokers
informed consent to be approached for marketing Over the next few weeks Ingard will be releasing clear
purposes, on an opt-in rather than an opt-out basis. Emma Hall, Gwlegal: There will be an improved are adequately preparing their guidelines to our Network Members to ensure they are able
communication between Brokers and Clients on the to effectively prepare all areas of their business over the
In terms of data breaches, it imposes stricter timescales understanding of what data they hold about their clients. business for these changes? next three months. This will begin with a comprehensive
for reporting to the Information Commissioner. The There will be a more conscious effort to protect clients’ overview of the GDPR at our Training Academy in February.
overarching threat is that of higher fines from the data to reduce risk of fraud. Louisa Sedgwick, Vida Homeloans: Market surveys
ICO’s office up to a maximum of the higher of 4% of suggest that preparations could be improved. It is We would also like to welcome Directly Authorised Brokers
turnover or Euro 500,000 – though hopefully the scale important to stay calm, read the new rules and understand who would like guidance on the best way to approach
of breaches from Brokers are unlikely in most cases to the level of impact and prepare your business for 25th May the new regulation, or a bespoke review of their current
attract maximum level fines unless/until the Broker What do you think the greatest 2018. The cost of non-compliance with the GDPR could be documents and processes, to contact us.
has promised to improve security to reduce the risks high and, given that Mortgage Brokers will be impacted,
of breaches, but fails to do so after several warnings. challenge will be for today’s you have an obligation to effectively prepare for these

Mark Dryden, 360 Dotnet: There’s no threat, but there is Mortgage Brokers? changes now.
scope for opportunity. GDPR provides greater transparency David Gilman, Blacks Connect: Good question! Firstly,
and control to an individual, which in turn increases Louisa Sedgwick, Vida Homeloans: Their greatest I think Brokers are aware of the impending changes. If
understanding and trust when they share their data. challenge is likely to be the implementation and they are AR’s, then their Networks will be guiding them
documentation of a robust control framework that through the requirements and transition stage.
Emma Hall, Gwlegal: Some, particularly larger Broker incorporates all requirements under the GDPR.
firms are at risk of an influx of requests from previous For Directly Authorised Brokers, I’m sure most are
clients, which could lead to administrative burdens. 5 Top Tips for Brokers include: underway with the review and implementation of the
new rules. If not, then there is a huge amount of support
1. Do NOT ignore the GDPR. However, do not panic. The available within the sector, e.g. from Mortgage Clubs, and
GDPR may have less of an impact than you imagine. Have external individual sources.
What positive effects do you feel a GDPR Champion to help implement the regulation.

GDPR will have on the mortgage 2. Ensure the relevant documentation is in place including We do like a deadline in our industry, so I wouldn’t be
surprised to see the clamour for advice and putting new
industry? policies, procedures and a data inventory. procedures in place, intensify as we near the deadline.

3. Gain an appropriate level of awareness of the key GDPR Mark Dryden, 360 Dotnet: This really does depend
Louisa Sedgwick, Vida Homeloans: A lot of the features including, but not limited to, consumer rights, on the organisation but embracing the features of 360
principles that lead to ‘best practice’ data protection consent requirements, Fair Processing Notices and data will go some way to helping organisations meet certain
processes already exist under the present Data Protection breach reporting. challenges. Dovetailing a Broker’s existing website and
Act. However, the enforcement mechanisms have changed brand with the Client Portal starts and maintains a digital
considerably to drive a high standard of behaviour. This 4. Make sure you have secure filing systems (physical and relationship with the client. Regular communications in
ultimately means significant benefits to a company in digital). Campaign Manager and automated reviews in the Hotbox
terms of increasing customers’ trust and decreasing has been proven to increase sales and client retention.
business risk. 5. Understand data collection, retention, transfer, storage
and deletion requirements. Emma Hall, Gwlegal: It is concerning in recent polls
David Gilman, Blacks Connect: The new legislation some Brokers are not prepared even some worryingly
puts the onus on everyone who hold or use personal David Gilman, Blacks Connect: The greatest challenge being unaware of the change at all. In saying that Brokers
data, including Mortgage Brokers to consider existing to Mortgage Brokers is probably if they have not already are already operating in a heavily regulated sector so
procedures and practices in their use of personal data, started thinking about finding the time and staff to get those that are prepared should have little impact.
and to check that it is complaint with the themes and rules their heads around the new legislation, and the changes
of the original DPA 1998. that they need to make. There may be a scramble for
external advice and consultants to help out!
The renewed focus on personal data arising from the Ingard’s Approach to GDPR
imposition of the GDPR will improve practices and policies Mark Dryden, 360 Dotnet: There’s no single challenge
so that consumers can expect better cyber security and to Mortgage Brokers, which is dependent on various
training of staff at all levels to consider what data they factors such as their client base, location, business plans, The GDPR should be embraced rather than feared, or
hold, and how it is used and kept and when it is ultimately etc. But in a very general sense, businesses may need worse, avoided until the last minute.
destroyed, to minimise the risk of breaches. to regularly review its digital engagement and online
presence, its client retention strategy and extracting the As highlighted in this article, there is a lot of guidance
and support available to Mortgage Brokers through client
9 10

GDPR: Where to Start?





Overview


The General Data Protection Regulation (GDPR) will be replacing the GDPR Quiz
Data Protection Act on the 25th May 2018.


The new regulation comprises of a set of principles and strict guidelines which governs
the way data is collected, stored and used.
1 When will GDPR come into force?
These changes will impact every area of your business, so it is imperative that you
get up to speed quickly. In the coming weeks, Ingard will be introducing new policies a) 15 February 2018 b) 25 May 2018 c) 20 June 2018
and procedures to protect your business from the EU’s hefty fines, up to 4% of annual
turnover or 20m Euro, whichever is higher, for any business who falls foul of the new
regulation.
2 Which one of these principles is not part of data protection
To fully get to grips with the new rules surrounding data protection, please ensure you under the GDPR?
visit the Information Commissioner’s Office (ICO) webpages on data protection reform
- https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation- a) Accountability b) Storage Limitation c) Data Optimisation
gdpr

The ICO will act as a lead supervisory authority for the GDPR.
3 Can consent requests be included in other terms and
Start an Action Plan conditions?


Once you have read the ICO’s guide on GDPR and familiarised yourself with the core a) Yes b) No
principles, wait for Ingard to release the new procedures which they will be implementing
in the coming weeks to keep your business compliant.

Use the information Ingard will be releasing to create an action plan which reviews 4 Which one of these would not be considered a personal data
areas, such as: - breach under the GDPR?

Client information only being stored in a secure CRM, documents cannot be saved to a) Sending personal data to an incorrect recipient b) Access by an
your desktop and any printed documents must also be stored securely and shredded unauthorised third party c) Accessing data on a secure CRM system
within a set timeframe.

Review what information you hold for each client and ensure it is correctly documented
and stored. Subject Access Requests (SARs) are expected to become a problem for 5 What is the largest fine a firm can receive for a GDPR
Mortgage Brokers when GDPR launches due to increased awareness of the new breach?
regulation in the press. Due to the volume of information collected on every mortgage
application, the customer will need to be responded to with a detailed report on all of a) 4% of annual turnover or 20m Euro, whichever is higher
the information held. Don’t panic - Ingard will be offering guidance on what is expected. b) 2.5% of annual turnover or 12m Euro, whichever is higher
c) 1% or 4m Euro, whichever is higher
Clients opting in to marketing by telephone, email, SMS etc – this will need to be
documented with a clear audit trail. Opt-in consent cannot be included in other terms
and conditions or pre-selected on data capture forms. Every customer will need to have
confirmed that they agree to receiving future communications from you by 25th May 6 What is the maximum length of time a firm can respond to a
2018 if a consent audit trail doesn’t currently exist.
data request?
Don’t Leave It Until the Last Minute a) 40 calendar days b) 30 days c) 30 calendar days


There are going to be a lot of changes ahead, so start today by familiarising yourself
with the new regulation and adopting each new process as Ingard releases them.


If you adopt the new processes now and get your existing client database up-to-date,
then it will save you from having a meltdown in a few months’ time! If you are Directly
Authorised and would like some guidance, then contact our Broker Support Team on
01702 533 400 or email [email protected] 6. b 5. a 4. c 3. b 2. c 1. b




11 12

GDPR: Where to Start?





Overview


The General Data Protection Regulation (GDPR) will be replacing the GDPR Quiz
Data Protection Act on the 25th May 2018.


The new regulation comprises of a set of principles and strict guidelines which governs
the way data is collected, stored and used.
1 When will GDPR come into force?
These changes will impact every area of your business, so it is imperative that you
get up to speed quickly. In the coming weeks, Ingard will be introducing new policies a) 15 February 2018 b) 25 May 2018 c) 20 June 2018
and procedures to protect your business from the EU’s hefty fines, up to 4% of annual
turnover or 20m Euro, whichever is higher, for any business who falls foul of the new
regulation.
2 Which one of these principles is not part of data protection
To fully get to grips with the new rules surrounding data protection, please ensure you under the GDPR?
visit the Information Commissioner’s Office (ICO) webpages on data protection reform
- https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation- a) Accountability b) Storage Limitation c) Data Optimisation
gdpr

The ICO will act as a lead supervisory authority for the GDPR.
3 Can consent requests be included in other terms and
Start an Action Plan conditions?


Once you have read the ICO’s guide on GDPR and familiarised yourself with the core a) Yes b) No
principles, wait for Ingard to release the new procedures which they will be implementing
in the coming weeks to keep your business compliant.

Use the information Ingard will be releasing to create an action plan which reviews 4 Which one of these would not be considered a personal data
areas, such as: - breach under the GDPR?

Client information only being stored in a secure CRM, documents cannot be saved to a) Sending personal data to an incorrect recipient b) Access by an
your desktop and any printed documents must also be stored securely and shredded unauthorised third party c) Accessing data on a secure CRM system
within a set timeframe.

Review what information you hold for each client and ensure it is correctly documented
and stored. Subject Access Requests (SARs) are expected to become a problem for 5 What is the largest fine a firm can receive for a GDPR
Mortgage Brokers when GDPR launches due to increased awareness of the new breach?
regulation in the press. Due to the volume of information collected on every mortgage
application, the customer will need to be responded to with a detailed report on all of a) 4% of annual turnover or 20m Euro, whichever is higher
the information held. Don’t panic - Ingard will be offering guidance on what is expected. b) 2.5% of annual turnover or 12m Euro, whichever is higher
c) 1% or 4m Euro, whichever is higher
Clients opting in to marketing by telephone, email, SMS etc – this will need to be
documented with a clear audit trail. Opt-in consent cannot be included in other terms
and conditions or pre-selected on data capture forms. Every customer will need to have
confirmed that they agree to receiving future communications from you by 25th May 6 What is the maximum length of time a firm can respond to a
2018 if a consent audit trail doesn’t currently exist.
data request?
Don’t Leave It Until the Last Minute a) 40 calendar days b) 30 days c) 30 calendar days


There are going to be a lot of changes ahead, so start today by familiarising yourself
with the new regulation and adopting each new process as Ingard releases them.


If you adopt the new processes now and get your existing client database up-to-date,
then it will save you from having a meltdown in a few months’ time! If you are Directly
Authorised and would like some guidance, then contact our Broker Support Team on
01702 533 400 or email [email protected] 6. b 5. a 4. c 3. b 2. c 1. b




11 12

Launching Soon More of




Keep an Eye Out For More Information on the Latest New Lenders,
Promotions & Services ReMo?




Adviser Training Goes Digital • Storage facility – You will soon be able to save the
online Buy to Let Addendum at any point and return
to it a later date. The remortgage market enters 2018 n good shape – and fi rst-tme buyng
You asked us to provide more in-depth training on niches • Add or Remove Properties/ Update Information – You mght just be set to pck up too, says RBSIP Head of Mortgages, Terry Jordan.
such as bridging finance, equity release, protection and will have the facility to add/ remove properties and
commercial mortgages - to name a few. We’ve now update all of the information within the Buy to Let
introduced a range of webinars to enable Mortgage Addendum at any time. This means as your client’s As the old year phased nto the new, the Bank of England A roser outlook
Brokers who have a particular interest in a business niche portfolio expands or changes, you will not need to unanmously mantaned nterest rates at 0.5%, but wth a
to develop their expertise further. start a new Buy to Let Addendum, you can simply warnng that further “modest ncreases” mght be needed What of future trends? UK Fnance’s Mortgage Market
amend your existing form and send your client a new over the next few years to brng nfl aton down to ts 2% Forecast for 2018 and 2019 s slghtly more optmstc
In the coming months, we will be taking this one step PDF version. than ts predctons a year ago.
further by also looking to provide one to one training on target (Source: Tmes/Fnancal Tmes 15.12.17). Senor Economst Mohammad Jame sad: “We expect
systems and processes using video calls and the latest • Customer Friendly Cover Sheet – We will be adding Remortgages and fi xed rates contnued to domnate the more fi rst-tme buyers over the next two years, helped
screen sharing facilities, to further enhance the support a cover sheet to the Buy to Let Addendum which mortgage market (Source: CACI data - Consoldated n part by compettve mortgage rates and government
we can offer to Mortgage Brokers. outlines why we need this level of detail when writing Analyss Centres Inc). And durng the last three months housng schemes.” Contnung remortgage actvty wll
buy to let business and the benefits it provides to the of 2017, Brtsh house prces were fl at for the fi rst tme n also buoy up the market.
customer. more than four years. Support to swtch
Ingard Introduces Broker Support When the new version of the online Buy to Let Addendum London falls, regons rse In December RBSIP launched ts product transfer servce,

Manual has been released into the Case Portal, you will receive an Fallng prces n London dragged down the natonal enablng brokers to help ther customers swtch and earn
email communication to confirm this.
a procuraton fee of 0.2% n the process.
average (Source: The Royal Insttuton of Chartered
Surveyors [RICS]). The bggest prce ncreases were n The servce s avalable to both resdental and buy-to-let
In order to provide Ingard’s Network Members with a the north-west of England, where values were up 6.5% customers 110 days before ther deal expres. It s also
clear outline of our processes and policies, we have GDPR: Changes to Processes & over the year, and n the East of England, East Mdlands avalable for those on a standard varable rate, as well
consolidated all of our procedures and guidance into one and the South West, all of whch saw rses of 6.4% as those on RBSIP ‘track and swtch’ products, whch
comprehensive guide. Procedures (Source: The Guardan 17.10.17). The RICS monthly allows consumers to swtch from a fi xed rate to a

house prce balance fell to zero n November from plus tracker wthout penalty.
The Broker Support Manual will shortly be uploaded onto one the month before.
Ingard’s Case Portal and all Network Members will receive In the coming weeks Ingard will be releasing a clear set The new servce s one of the ways we’ll be supportng
an email communication inviting them to login and take a of guidelines which all Network Members must adopt to The fi rst quarter of 2018 s lkely to contnue wth strong our customers to acheve the rght product outcomes,
look. ensure their business complies with the new General Data remortgage actvty, both n resdental loans – takng whle makng t easer for our broker partners to do
Protection Regulation (GDPR). advantage of contnung low rates and ncreasng busness wth us – and to take advantage of 2018’s
We will be updating the Broker Support Manual whenever competton – and buy-to-let. The latter wll benefi t fresh opportuntes.
there is change to our process or policy which may We hope that our Network Members embrace these from the renewal of the two-year cycle of fi xed rates
affect Network Members. Any changes made will be changes and work with us to ensure everyone’s business taken out just before 2016’s stamp duty ncrease.
communicated to you via email and feature in the is protected from the EU’s hefty fines. Most of the key
Compliance Bulletin section of the Case Portal. principles are common sense and in the best interest of Frst-tme buyer actvty also rose at the end of
the customer. 2017 (Source: CACI). Frst-tmers wll be supported
Please take the time to view this guide, it is an excellent by the change announced n the autumn budget
resource which tells you all of the information you need to The introduction of GDPR provides a fantastic opportunity (Source: Chancellor’s Autumn Budget Statement n
meet Ingard’s compliance guidelines. for you to contact your customer base to reconfirm that 2017), whch saw stamp duty land tax abolshed for
they are happy for you to continue to contact them and fi rst-tme purchases of up to £300,000.
potentially generate new business at the same time.
Buy to Let Addendum: Phase Two If you have any questions regarding GDPR in the meantime,

then please contact our Broker Support Team on
01702 533 400.
Over the past few months, most Network Members have
written at least one buy to let case and have fed back their FOR INTERMEDIARY USE ONLY
thoughts on Ingard’s online Buy to Let Addendum. Y O U R H O M E O R P R O P E R T Y M A Y B E R E P O S S E S S E D I F
Y O U D O N O T K E E P U P R E P A Y M E N T S O N Y O U R M O R T G A G E
We would like to thank you for your feedback and reassure Over 18s Only.
you that we have taken all of your points on board. We
are currently in the process of developing the following The Royal Bank of Scotland plc. Regstered n Scotland, No. 90312. Regstered Offi ce:
adaptations: - 36 St. Andrew Square, Ednburgh EH2 2YB. Authorsed by the Prudental Regulaton Authorty
and regulated by the Fnancal Conduct Authorty and the Prudental Regulaton Authorty.

13

Launching Soon More of




Keep an Eye Out For More Information on the Latest New Lenders,
Promotions & Services ReMo?




Adviser Training Goes Digital • Storage facility – You will soon be able to save the
online Buy to Let Addendum at any point and return
to it a later date. The remortgage market enters 2018 n good shape – and fi rst-tme buyng
You asked us to provide more in-depth training on niches • Add or Remove Properties/ Update Information – You mght just be set to pck up too, says RBSIP Head of Mortgages, Terry Jordan.
such as bridging finance, equity release, protection and will have the facility to add/ remove properties and
commercial mortgages - to name a few. We’ve now update all of the information within the Buy to Let
introduced a range of webinars to enable Mortgage Addendum at any time. This means as your client’s As the old year phased nto the new, the Bank of England A roser outlook
Brokers who have a particular interest in a business niche portfolio expands or changes, you will not need to unanmously mantaned nterest rates at 0.5%, but wth a
to develop their expertise further. start a new Buy to Let Addendum, you can simply warnng that further “modest ncreases” mght be needed What of future trends? UK Fnance’s Mortgage Market
amend your existing form and send your client a new over the next few years to brng nfl aton down to ts 2% Forecast for 2018 and 2019 s slghtly more optmstc
In the coming months, we will be taking this one step PDF version. than ts predctons a year ago.
further by also looking to provide one to one training on target (Source: Tmes/Fnancal Tmes 15.12.17). Senor Economst Mohammad Jame sad: “We expect
systems and processes using video calls and the latest • Customer Friendly Cover Sheet – We will be adding Remortgages and fi xed rates contnued to domnate the more fi rst-tme buyers over the next two years, helped
screen sharing facilities, to further enhance the support a cover sheet to the Buy to Let Addendum which mortgage market (Source: CACI data - Consoldated n part by compettve mortgage rates and government
we can offer to Mortgage Brokers. outlines why we need this level of detail when writing Analyss Centres Inc). And durng the last three months housng schemes.” Contnung remortgage actvty wll
buy to let business and the benefits it provides to the of 2017, Brtsh house prces were fl at for the fi rst tme n also buoy up the market.
customer. more than four years. Support to swtch
Ingard Introduces Broker Support When the new version of the online Buy to Let Addendum London falls, regons rse In December RBSIP launched ts product transfer servce,

Manual has been released into the Case Portal, you will receive an Fallng prces n London dragged down the natonal enablng brokers to help ther customers swtch and earn
email communication to confirm this.
a procuraton fee of 0.2% n the process.
average (Source: The Royal Insttuton of Chartered
Surveyors [RICS]). The bggest prce ncreases were n The servce s avalable to both resdental and buy-to-let
In order to provide Ingard’s Network Members with a the north-west of England, where values were up 6.5% customers 110 days before ther deal expres. It s also
clear outline of our processes and policies, we have GDPR: Changes to Processes & over the year, and n the East of England, East Mdlands avalable for those on a standard varable rate, as well
consolidated all of our procedures and guidance into one and the South West, all of whch saw rses of 6.4% as those on RBSIP ‘track and swtch’ products, whch
comprehensive guide. Procedures (Source: The Guardan 17.10.17). The RICS monthly allows consumers to swtch from a fi xed rate to a

house prce balance fell to zero n November from plus tracker wthout penalty.
The Broker Support Manual will shortly be uploaded onto one the month before.
Ingard’s Case Portal and all Network Members will receive In the coming weeks Ingard will be releasing a clear set The new servce s one of the ways we’ll be supportng
an email communication inviting them to login and take a of guidelines which all Network Members must adopt to The fi rst quarter of 2018 s lkely to contnue wth strong our customers to acheve the rght product outcomes,
look. ensure their business complies with the new General Data remortgage actvty, both n resdental loans – takng whle makng t easer for our broker partners to do
Protection Regulation (GDPR). advantage of contnung low rates and ncreasng busness wth us – and to take advantage of 2018’s
We will be updating the Broker Support Manual whenever competton – and buy-to-let. The latter wll benefi t fresh opportuntes.
there is change to our process or policy which may We hope that our Network Members embrace these from the renewal of the two-year cycle of fi xed rates
affect Network Members. Any changes made will be changes and work with us to ensure everyone’s business taken out just before 2016’s stamp duty ncrease.
communicated to you via email and feature in the is protected from the EU’s hefty fines. Most of the key
Compliance Bulletin section of the Case Portal. principles are common sense and in the best interest of Frst-tme buyer actvty also rose at the end of
the customer. 2017 (Source: CACI). Frst-tmers wll be supported
Please take the time to view this guide, it is an excellent by the change announced n the autumn budget
resource which tells you all of the information you need to The introduction of GDPR provides a fantastic opportunity (Source: Chancellor’s Autumn Budget Statement n
meet Ingard’s compliance guidelines. for you to contact your customer base to reconfirm that 2017), whch saw stamp duty land tax abolshed for
they are happy for you to continue to contact them and fi rst-tme purchases of up to £300,000.
potentially generate new business at the same time.
Buy to Let Addendum: Phase Two If you have any questions regarding GDPR in the meantime,

then please contact our Broker Support Team on
01702 533 400.
Over the past few months, most Network Members have
written at least one buy to let case and have fed back their FOR INTERMEDIARY USE ONLY
thoughts on Ingard’s online Buy to Let Addendum. Y O U R H O M E O R P R O P E R T Y M A Y B E R E P O S S E S S E D I F
Y O U D O N O T K E E P U P R E P A Y M E N T S O N Y O U R M O R T G A G E
We would like to thank you for your feedback and reassure Over 18s Only.
you that we have taken all of your points on board. We
are currently in the process of developing the following The Royal Bank of Scotland plc. Regstered n Scotland, No. 90312. Regstered Offi ce:
adaptations: - 36 St. Andrew Square, Ednburgh EH2 2YB. Authorsed by the Prudental Regulaton Authorty
and regulated by the Fnancal Conduct Authorty and the Prudental Regulaton Authorty.

13

Members: Route to Lender Specialist Mortgages & Buy to Lets




Lender Submission Route Contact Details
Mortgages & Buy to Lets Aldermore Bank PLC Ingard’s Specialist Team 01702 538 800
Bank of Cyprus
01702 538 800
Ingard’s Specialist Team
Ingard’s Specialist Team
Lender Submission Route Contact Details Barclays Commercial Ingard’s Specialist Team/ Direct 01702 538 800
01702 538 800
Bluestone Mortgages
Accord Mortgages Brilliant 08451 200 883 Cambridge & Counties Bank Ingard’s Specialist Team 01702 538 800
Aldermore Bank Direct 01702 538 800 Family Building Society Ingard’s Specialist Team/ Direct 01702 538 800
Barclays Brilliant 03450 733 330 Fleet Mortgages Direct 01252 916 800
Bank of China (UK) No Club 08456 027 083 Interbay Commercial Ingard’s Specialist Team 01702 538 800
NEW Bank of Ireland L&G 02072 362 000 Julian Hodge Bank Ingard’s Specialist Team 01702 538 800
Beverley No Club 01482 881 510 Keystone Property Finance Ingard’s Specialist Team 01702 538 800
BM Solutions Brilliant 08458 505 000 Lloyds Bank Ingard’s Specialist Team 01702 538 800
The Cambridge Building Society L&G 03456 013 180 Ingard’s Specialist Team/
Chorley Building Society Brilliant 01257 235 000 Magellan Home Loans Direct (ARs only) 01702 538 800
Clydesdale Bank PLC Direct 08447 360 034 NEW Masthaven Ingard’s Specialist Team/ Direct 01702 538 800
Coventry Brilliant 08001 217 788 Metro Bank Ingard’s Specialist Team 01702 538 800
Godiva Brilliant 08001 217 788 Natwest Ingard’s Specialist Team 01702 538 800
Darlington No Club 01325 366 366 Norton Home Loans Ingard’s Specialist Team 01702 538 800
Dudley Building Society Brilliant 01384 216 265 Pepper Homeloans Direct 03333 701 105
Earl Shilton Building Society No Club 01455 844 422 Precise Mortgages Direct 08001 164 385
Ecology Building Society No Club 01535 650 770 Shawbrook Ingard’s Specialist Team 01702 538 800
Furness Building Society Brilliant 08000 220 568 The Mortgage Lender Ingard’s Specialist Team 01702 538 800
Halifax Direct 03456 025 317 Together Ingard’s Specialist Team 01702 538 800
Hanley Economic Brilliant 01782 255 159 Santander Direct 08000 851 390
Hinckley & Rugby Building Society Brilliant 08004 346 343 Vida Homeloans L&G 03300 246 246
Holmesdale Building Society Brilliant 01737 232 310
Ipswich Brilliant 0330 123 1073 Second Charge Mortgages
Kensington Direct 0800 011 1020
Kent Reliance L&G 0345 122 0033 Submission Route: Ingard’s Specialist Team.
Leeds Building Society Brilliant 0345 050 5075
Leek United Building Society L&G 01538 384 151 Call 01702 538 800 or visit distributor.ingardintermediaryservices.co.uk
Loughborough Building Society No Club 01509 610 707 Castle Trust Central Trust Equifinance
Manchester Building Society Brilliant 01619 238 030 Evolution Money Masthaven Finance Norton Home Loans
Mansfield Building Society No Club 01623 676 345 Paragon Precise Mortgages Prestige Finance
Market Harborough No Club 01858 412 610 Shawbrook Step One Finance Together
Marsden Building Society No Club 01282 440583 Bridging Loans
Metro Bank Direct 03450 808 500
Melton Mowbray Brilliant 01664 414 141
Monmouthshire No Club 01633 844 370 Submission Route: Ingard’s Specialist Team.
Mortgage Trust Direct 03458 494 055 Call 01702 538 800 or visit distributor.ingardintermediaryservices.co.uk
Norwich & Peterborough No Club 03453 002 511 Affirmative NEW Alternative Bridging NEW Big Property Finance
Nationwide Brilliant 08005 453 131 NEW Bridging Finance Solutions Castle Trust Funding 365
Newbury Direct 01635 555 777 Interbay Commercial Lendinvest Masthaven
Newcastle Brilliant 03456 064 488 Mercantile Trust Mint Bridging MTF
New Street Mortgages Brilliant 0333 300 3100 Oakbridge Octopus Peninsula Finance
Nottingham L&G 03444 814 444 Precise Mortgages Roma Shawbrook
Paragon Direct 08000 522 222 Together NEW True Bridging NEW UTB
Penrith No Club 01768 863 675
Platform Direct 03450 701 999 Commercial Loans
Principality No Club 01179 331 644
Progressive Building Society L&G 02890 244 926
RBS Direct 08000 560 567 Submission Route: Ingard’s Specialist Team.
Saffron Building Society L&G 08000 721 100 Call 01702 538 800 or visit distributor.ingardintermediaryservices.co.uk
Santander Direct 08000 851 390 Aldermore Bank PLC Bank of Cyprus Barclays Commercial
Scottish Building Society No Club 01313 137 700 Cambridge & Counties Bank Interbay Commercial Julian Hodge Bank
Scottish Widows Bank Direct 03458 450 829 Keystone Property Finance Lloyds Bank Metro Bank
Skipton Building Society L&G 03458 501 755 Natwest Shawbrook Together
Teachers Building Society L&G 01202 843 550 Santander Commercial
Tipton & Coseley Building Society L&G 01215 572 551
The Mortgage Works Brilliant 08005 453 131
Ulster Bank Ltd L&G 02890 275 965
Vernon Building Society No Club 01614 296 262 For further information on how to access a lender who is not listed, contact our Specialist Team:
Virgin Money PLC Brilliant 03456 001 516
01702 538 800 [email protected]
15

Members: Route to Lender Specialist Mortgages & Buy to Lets




Lender Submission Route Contact Details
Mortgages & Buy to Lets Aldermore Bank PLC Ingard’s Specialist Team 01702 538 800
Bank of Cyprus
01702 538 800
Ingard’s Specialist Team
Barclays Commercial
Ingard’s Specialist Team
Lender Submission Route Contact Details Bluestone Mortgages Ingard’s Specialist Team/ Direct 01702 538 800
01702 538 800
Accord Mortgages Brilliant 08451 200 883 Cambridge & Counties Bank Ingard’s Specialist Team 01702 538 800
Aldermore Bank Direct 01702 538 800 Family Building Society Ingard’s Specialist Team/ Direct 01702 538 800
Barclays Brilliant 03450 733 330 Fleet Mortgages Direct 01252 916 800
Bank of China (UK) No Club 08456 027 083 Interbay Commercial Ingard’s Specialist Team 01702 538 800
NEW Bank of Ireland L&G 02072 362 000 Julian Hodge Bank Ingard’s Specialist Team 01702 538 800
Beverley No Club 01482 881 510 Keystone Property Finance Ingard’s Specialist Team 01702 538 800
BM Solutions Brilliant 08458 505 000 Lloyds Bank Ingard’s Specialist Team 01702 538 800
The Cambridge Building Society L&G 03456 013 180 Ingard’s Specialist Team/
Chorley Building Society Brilliant 01257 235 000 Magellan Home Loans Direct (ARs only) 01702 538 800
Clydesdale Bank PLC Direct 08447 360 034 NEW Masthaven Ingard’s Specialist Team/ Direct 01702 538 800
Coventry Brilliant 08001 217 788 Metro Bank Ingard’s Specialist Team 01702 538 800
Godiva Brilliant 08001 217 788 Natwest Ingard’s Specialist Team 01702 538 800
Darlington No Club 01325 366 366 Norton Home Loans Ingard’s Specialist Team 01702 538 800
Dudley Building Society Brilliant 01384 216 265 Pepper Homeloans Direct 03333 701 105
Earl Shilton Building Society No Club 01455 844 422 Precise Mortgages Direct 08001 164 385
Ecology Building Society No Club 01535 650 770 Shawbrook Ingard’s Specialist Team 01702 538 800
Furness Building Society Brilliant 08000 220 568 The Mortgage Lender Ingard’s Specialist Team 01702 538 800
Halifax Direct 03456 025 317 Together Ingard’s Specialist Team 01702 538 800
Hanley Economic Brilliant 01782 255 159 Santander Direct 08000 851 390
Hinckley & Rugby Building Society Brilliant 08004 346 343 Vida Homeloans L&G 03300 246 246
Holmesdale Building Society Brilliant 01737 232 310
Ipswich Brilliant 0330 123 1073 Second Charge Mortgages
Kensington Direct 0800 011 1020
Kent Reliance L&G 0345 122 0033 Submission Route: Ingard’s Specialist Team.
Leeds Building Society Brilliant 0345 050 5075
Leek United Building Society L&G 01538 384 151 Call 01702 538 800 or visit distributor.ingardintermediaryservices.co.uk
Loughborough Building Society No Club 01509 610 707 Castle Trust Central Trust Equifinance
Manchester Building Society Brilliant 01619 238 030 Evolution Money Masthaven Finance Norton Home Loans
Mansfield Building Society No Club 01623 676 345 Paragon Precise Mortgages Prestige Finance
Market Harborough No Club 01858 412 610 Shawbrook Step One Finance Together
Marsden Building Society No Club 01282 440583 Bridging Loans
Metro Bank Direct 03450 808 500
Melton Mowbray Brilliant 01664 414 141
Monmouthshire No Club 01633 844 370 Submission Route: Ingard’s Specialist Team.
Mortgage Trust Direct 03458 494 055 Call 01702 538 800 or visit distributor.ingardintermediaryservices.co.uk
Norwich & Peterborough No Club 03453 002 511 Affirmative NEW Alternative Bridging NEW Big Property Finance
Nationwide Brilliant 08005 453 131 NEW Bridging Finance Solutions Castle Trust Funding 365
Newbury Direct 01635 555 777 Interbay Commercial Lendinvest Masthaven
Newcastle Brilliant 03456 064 488 Mercantile Trust Mint Bridging MTF
New Street Mortgages Brilliant 0333 300 3100 Oakbridge Octopus Peninsula Finance
Nottingham L&G 03444 814 444 Precise Mortgages Roma Shawbrook
Paragon Direct 08000 522 222 Together NEW True Bridging NEW UTB
Penrith No Club 01768 863 675
Platform Direct 03450 701 999 Commercial Loans
Principality No Club 01179 331 644
Progressive Building Society L&G 02890 244 926
RBS Direct 08000 560 567 Submission Route: Ingard’s Specialist Team.
Saffron Building Society L&G 08000 721 100 Call 01702 538 800 or visit distributor.ingardintermediaryservices.co.uk
Santander Direct 08000 851 390 Aldermore Bank PLC Bank of Cyprus Barclays Commercial
Scottish Building Society No Club 01313 137 700 Cambridge & Counties Bank Interbay Commercial Julian Hodge Bank
Scottish Widows Bank Direct 03458 450 829 Keystone Property Finance Lloyds Bank Metro Bank
Skipton Building Society L&G 03458 501 755 Natwest Shawbrook Together
Teachers Building Society L&G 01202 843 550 Santander Commercial
Tipton & Coseley Building Society L&G 01215 572 551
The Mortgage Works Brilliant 08005 453 131
Ulster Bank Ltd L&G 02890 275 965
Vernon Building Society No Club 01614 296 262 For further information on how to access a lender who is not listed, contact our Specialist Team:
Virgin Money PLC Brilliant 03456 001 516
01702 538 800 [email protected]
15

Members: Direct Payment Fees Key Contact Information





Lender Product Type Gross Fee
Residential 0.45% Directors
Aldermore Buy to Let 0.45%
Retention 0.30%
Bluestone Mortgages All 0.60% (0.50% Net) David Ewing Nikki Haworth
Residential 0.40% Managing Director Sales & Marketing Director
01702 533 400 01702 538 800
Clydesdale Bank Buy to Let 0.40%
07711 820 940 07793 708 515
Retention 0.30%
Fleet Mortgages All 0.50% (0.45% Net) [email protected] [email protected]
Standard 0.30%
Product Transfer or
Further Advance <75% LTV 0.30% Broker Support Team
Halifax Product Transfer or
Further Advance 75%-85%LTV 0.30%
Product Transfer or
Further Advance >85% LTV 0.30% Louise Moores Estelle Bissett Phil Burgess
Kensington All 0.40% Broker Support Manager Broker Support Admin Mortgage Consultant
Individual 0.85% (0.50% Net) 01702 533 401 01702 533 408 01702 533 400
Landbay
Limited Company 0.85% (0.60% Net) [email protected] [email protected] [email protected]
NEW Masthaven Residential 0.50%
Residential 0.40% (0.38% Net) Daniel Boosey Mitch Grant
Buy to Let 0.43% (0.41% Net) Mortgage Consultant Mortgage Consultant
Metro Bank 01702 538 800
Rate Switch - Residential 0.40% (0.38% Net) 01702 538 801
[email protected] [email protected]
Rate Switch - Buy to Let 0.43% (0.41% Net)
Residential 0.55%
Mortgage Trust/
Buy to Let 0.55%
Paragon Mortgages
Retention 0.25% Specialist Distribution Team
Pepper Home Loans All 0.50% (0.40% Net)
Residential 0.40% (0.37% Net)
Platform Buy to Let 0.48% (0.43% Net)
Specialist Enquiries: Protection Enquiries: Equity Release Enquiries:
Retention 0.30% (0.30% Net)
Residential 0.60% (0.50% Net) Gill Ray Claire Doyle Neil Mulhearn
Case Manager Protection Specialist Compliance Manager
Precise Mortgages Buy to Let 0.60% (0.50% Net)
01702 538 804 01702 533 432 01702 538 818
Bridging 1.75% (1.30% Net) [email protected] [email protected] [email protected]
Residential 0.40%
RBS
Buy to Let 0.45%
Residential 0.36%
0.50% Business Support Team
Santander Buy to Let Min fee £400
across all products
Retention 0.20% Neil Mulhearn Natalie Haworth Ria Hackwell
Scottish Widows All 0.35% Net Compliance Manager Finance Manager Marketing Manager
01702 538 818 01702 533 400 01702 538 800
[email protected] [email protected] [email protected]
For further information on how to access a lender who is not listed, contact our Specialist Team:
Steve Evans Stuart Oxton

01702 538 800 [email protected] Compliance Officer Underwriter
01702 538 800
01702 538 800
[email protected] [email protected]
ISSUED 29/01/2018





17 18

Members: Direct Payment Fees Key Contact Information





Lender Product Type Gross Fee
Residential 0.45% Directors
Aldermore Buy to Let 0.45%
Retention 0.30%
Bluestone Mortgages All 0.60% (0.50% Net) David Ewing Nikki Haworth
Residential 0.40% Managing Director Sales & Marketing Director
01702 533 400 01702 538 800
Clydesdale Bank Buy to Let 0.40%
07711 820 940 07793 708 515
Retention 0.30%
Fleet Mortgages All 0.50% (0.45% Net) [email protected] [email protected]
Standard 0.30%
Product Transfer or
Further Advance <75% LTV 0.30% Broker Support Team
Halifax Product Transfer or
Further Advance 75%-85%LTV 0.30%
Product Transfer or
Further Advance >85% LTV 0.30% Louise Moores Estelle Bissett Phil Burgess
Kensington All 0.40% Broker Support Manager Broker Support Admin Mortgage Consultant
Individual 0.85% (0.50% Net) 01702 533 401 01702 533 408 01702 533 400
Landbay
Limited Company 0.85% (0.60% Net) [email protected] [email protected] [email protected]
NEW Masthaven Residential 0.50%
Residential 0.40% (0.38% Net) Daniel Boosey Mitch Grant
Buy to Let 0.43% (0.41% Net) Mortgage Consultant Mortgage Consultant
Metro Bank 01702 538 800
Rate Switch - Residential 0.40% (0.38% Net) 01702 538 801
[email protected] [email protected]
Rate Switch - Buy to Let 0.43% (0.41% Net)
Residential 0.55%
Mortgage Trust/
Buy to Let 0.55%
Paragon Mortgages
Retention 0.25% Specialist Distribution Team
Pepper Home Loans All 0.50% (0.40% Net)
Residential 0.40% (0.37% Net)
Platform Buy to Let 0.48% (0.43% Net)
Specialist Enquiries: Protection Enquiries: Equity Release Enquiries:
Retention 0.30% (0.30% Net)
Residential 0.60% (0.50% Net) Gill Ray Claire Doyle Neil Mulhearn
Case Manager Protection Specialist Compliance Manager
Precise Mortgages Buy to Let 0.60% (0.50% Net)
01702 538 804 01702 533 432 01702 538 818
Bridging 1.75% (1.30% Net) [email protected] [email protected] [email protected]
Residential 0.40%
RBS
Buy to Let 0.45%
Residential 0.36%
0.50% Business Support Team
Santander Buy to Let Min fee £400
across all products
Retention 0.20% Neil Mulhearn Natalie Haworth Ria Hackwell
Scottish Widows All 0.35% Net Compliance Manager Finance Manager Marketing Manager
01702 538 818 01702 533 400 01702 538 800
[email protected] [email protected] [email protected]
For further information on how to access a lender who is not listed, contact our Specialist Team:
Steve Evans Stuart Oxton

01702 538 800 [email protected] Compliance Officer Underwriter
01702 538 800
01702 538 800
[email protected] [email protected]
ISSUED 29/01/2018





17 18

Interested in
joining Ingard’s

Network?






If you would like to find out more information about our application process and
exclusive 12 month’s free compliance offer then call us on 01702 533 400 or visit
network.ingardintermediaryservices.co.uk/register/











DA and looking
for compliance

support?






We offer a wide range of bespoke packages to support your business, including a
compliant suite of documents, marketing material approval and file checks. Call us
on 01702 533 400 or visit network.ingardintermediaryservices.co.uk/register/










Need help
placing mortgage

or protection
business?





Our whole of market advisers can help you to find a home for all of your
mortgage, buy to let, second charge, bridging, commercial, protection and equity
release business. We can provide a fully advised service or a packaged only
service, depending on your business needs.

To discuss a case, call our team on 01702 538 800 or visit
distributor.ingardintermediaryservices.co.uk/quick-enquiry/



This is for intermediary use only and has not been approved for public use.
The FCA do not regulate some forms of Buy To Let mortgages. Ingard and Ingard Financial are both trading styles of Ingard Financial Limited which is authorised
and regulated by the Financial Conduct Authority (FCA) under reference 450731. Ingard Financial Ltd is registered in England and Wales.
Registered Office: 1 Nelson Street, Southend, Essex SS1 1EG. Company Number: 05728066. DPA number Z1092956


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