A guide to:The DHU HUBPage 1These colleagues & 47others have beenrecognised
What is the DHU Hub (Hapi2 App)? Page 3Getting Started Page 4Forgotten Your Details? Page 5What You’ll Find in the Hub:WellbeingYour Practical Health Plan (PHP) (How to make a claim)Your PHP BenefitsOn-Demand GP ServiceEamployee Assistance Progamme (EAP)Health PortalFinancial WellbeingSalary SacirifceMyDHU and MyDHU People ManagerQuick Links to DHU Online PlatformsAnnouncements & NewsRecognition in the Colleague CommunityLoyal Service RewardsOther Benefits and DiscountsPages 6-19Frequently Asked Questions (FAQs) Page 20Contents:Page 2
What is the DHU HUB (Hapi 2.0 App)?The DHU Hub (The Hub) is your ‘one stop shop’ - to help you stayconnected, supported and informed.The Hub sits within the Hapi2 app. Think of Hapi2 as the platform,and the Hub as your DHU space inside it.The Hub includes:Your benefits - including Practical Health Plan, EmployeeAssistance and Advice (EAP) and on-demand GP serviceLinks to other DHU information and resourcesWellbeing and supportNews and updatesRecognition and rewardsGuidance to help you get the most from life at DHUDiscounts and offersPage 3
If you’re new to DHU, you can activate your account and get started inseconds by:Visiting https://dhuhealthcare.hapibenefits.com on your laptopor PC, orDownloading the Hapi 2.0 app from the App Store or Google PlayOnce there, activate your account using your work email address andcreate a password. You may also be asked for:Your date of birth, andYour six-digit payroll number (available in your MyDHU employeeaccount: https://ce0781li.webitrent.com/ce0781li_ess)You’ll then receive an email to verify your accountIf you need help getting started, the Hapi app support team can helpon 0800 542 5930 (Monday to Friday, 8.30am–5.30pm).Important to know: You have access to everything in the Hub from day one, including the Employee AssistanceProgramme (EAP). The only benefit you won’t see straight away is the Practical Health Plan. This is a paid-forhealth insurance benefit that becomes available once your six-month service period has been signed off.Getting startedPage 4
Forgotten your details?If you’ve registered, but not used the Hub for a while, don’t worry!Re-setting your account is simple:Go to: https://dhuhealthcare.hapibenefits.com on your laptop orPC, orOpen the Hapi 2.0 app on your phone or tabletThen:Enter your work email addressClick ‘forgot password?’ to activate the re-set processPage 5
My BenefitsThe Hub gives you quick and easy access to a wide range of benefits, resourcesand support, whenever you need them.It’s your one place to stay connected, supported and rewarded - helping youmake the most of life at DHU, both at work and beyond.Whether you’re looking for wellbeing support, financial guidance, or ideas foryour free time, there’s something for everyone.In the My Benefits section, you can explore:Wellbeing benefitsFinancial supportSalary sacrificeCore benefits (including the Practical Health Plan, EAP and on-demand GP)Cost of living supportHealth and wellnessEntertainment and days outHome and DIYRetailers and discountsWhat you’ll find in the HubPage 6
The Hub brings together lots of ways to help you stay healthy, balanced andsupported - at work and beyond.Because everyone’s wellbeing is different, we offer a wide range of physical,mental and emotional support, all in one place.Your well-being benefits include:Gym discountsFreedom to Speak UpEmployee Assistance Programme (EAP) (available from day one ofemployment)On-demand GP (available from day one of employment)Eyecare vouchersHealth portalScan.comPractical Health Plan (available after six months of employment)PG Hospital Plan (fees apply)PG Death Benefit (fees apply)Wellbeing BenefitsPage 7
Your Practical Health PlanAs part of your benefits, DHU provides free Level 1 Health Cash Plan cover, fullyfunded by DHU, to support your health and wellbeing.The Health Cash Plan becomes available once you’ve been with us for six months. Ifyou can’t see the Health Cash Plan on the App straight away, that’s because it willappear automatically once your six-month service period is confirmed.However, the Employee Assistance Programme (EAP) and On-demand GP areavailable from day one.Your Level 1 Health Cash Plan includes:Dental care - claim back for check-ups, fillings or hygienist visitsOptical care - claim towards eye tests, glasses or contact lensesTherapies - claim towards treatments such as physiotherapy, osteopathy orchiropractic careMaternity or adoption benefit - receive £100 towards costs (eligibility criteria apply)Inpatient care and outpatient appointments - make claims for overnight hospitalstays, consultations and appointmentsYour Level 1 Cash Plan Benefits are listed in the table on page 10.If you’d like extra cover or higher limits, you can upgrade your plan to Level 2, 3 or 4(fees apply).Check the FAQ section for details on how to make a claim and upgrade your personalbenefits.Page 8
What are my Practical Health Plan Benefits?After six months of service, all DHU colleagues have access to Level 1 of thePersonal Group’s Health Cash Plan cover (see the table below). This offers arange of benefits beyond the Employee Assistance Programme and OnDemand GP Service. It is provided free of charge and fully funded for you byDHU.If you’d like additional cover or higher limits, you can upgrade your plan atcertain times of the year. An announcement in the Hub signals when theupgrade ‘window’ opens. If you opt to pay extra, the benefits available toyou will vary depending on the level of cover you choose.Page 9
On-Demand GP ServiceYou and your family can speak to a GP anytime, anywhere by phone or videothrough the 24/7 On-Demand GP service.It’s fast and convenient, giving you access to medical advice and supportwhenever you need it.This service is available from day one of your employment and is provided byHealth Hero.How to access the service:Go to your DHU Hub portalSelect ‘Wellbeing Benefits’Choose ‘On-Demand GP’You can call or use the Web App Service (you will need to set up anaccount with Health Hero when you do this)Use company code 24000059Tip: Don’t forget to save the WebApp to your home screen for next time!Page 10
Employee Assistance ProgrammeYou and your family (children over the age of 12) have 24/7 access toconfidential support by phone, online, or face-to-face through the EmployeeAssistance Programme (EAP).The EAP offers counselling and guidance for a wide range of personal or workrelated issues, as well as practical advice on legal and financial matters that maybe causing concern.This service is available from day one of your employment and is provided byWisdom. How to access your EAP:Go to your DHU Hub portalSelect ‘Wellbeing Benefits’Choose ‘Employee Assistance Programme’You can call or use the Web App ServiceUse company code 71423Tip: Don’t forget to save the WebApp to your home screen for next time!Page 11
Page 12Health PortalYou have access to the Health Assured Portal - an online library of wellbeingresources, including articles, videos and self-help guides to support yourphysical and mental health.The portal is available whenever you need it, whether you’re looking forinformation, advice or practical tools. Go to your DHU Hub portal, select‘Wellbeing Benefits’ and click ‘Health Portal’.Financial WellbeingAt DHU, we know that feeling financially secure and supported is an importantpart of your overall wellbeing.The DHU Hub brings together tools, advice and benefits to help you manageyour money with confidence - from everyday savings to longer-term planning.You’ll also find support with the cost of living, access to salary sacrificeschemes, and practical financial guidance whenever you need it.In the Finance section of your DHU Hub, you can access:Check your tax code (fees apply)Free money advice - support with budgeting, benefit checks, loweringmonthly debt repayments, and even writing off unaffordable debt.
Salary SacrificeThe Salary Sacrifice section of the DHU Hub helps you make your salary worksmarter for you. By exchanging part of your monthly pay for non-cash benefits,you can access valuable perks while saving on Income Tax and NationalInsurance.It’s a simple and flexible way to access benefits that support your lifestyle - fromcommuting and wellbeing options to longer-term financial benefits.Whether you want to boost your pension, get a new bike, or drive a newvehicle, salary sacrifice can help you make the most of your earnings.Important: Salary Sacrifice can impact individuals in different ways and should always be carefullyconsidered. In some instances, you may wish to seek independent financial advice.My DHU and MyDHU People ManagerDid you know these go-to spaces for everything from pay and annual leave toperformance, development and team management - are all in one place on TheHub? That means you can stay connected if you need to do something urgently- like checking a payslip or booking annual leave.Head to the Core Benefits section of the app to access your:MyDHU Portal: book your holidays, view your payslip, check your trainingrecord, and more.MyDHU People Manager Portal - check your teams’ details and records,sign off on holidays, review sickness and more.Page 13
Quick LinksThe Quick Links section of the Hub brings together the tools and resources youuse most often, helping you get things done quickly.From submitting your expenses and booking your workspace to connecting withcolleagues and staying up to date on DHU updates, everything you need is inone place. Quick Links also includes access to request forms, TeamNet and theStaff Facebook Group.It’s designed to help you manage your day, stay informed and feel supported - allat your fingertips.Page 14
AnnouncementsThe Announcements section of the DHU Hub is your go-to space for stayinginformed and up to date.Here you’ll find the latest news, updates and celebrations in one easy place -from important organisational messages and awareness days to shoutouts,events and new initiatives.It’s designed to help you stay in the know about what’s happening across DHU.In the Announcements section, you’ll find:Company news and key updatesTeam and departmental updatesAwareness days and wellbeing campaignsShoutouts celebrating colleagues’ achievementsEvents and activities across DHUVisit your DHU Hub portal and select ‘Announcements’ to keep up to date.NotificationsYou can choose to enable notifications from the DHU Hub so you don’t miss important updates.If you’d prefer to fully switch off while you’re on leave or outside work, notifications can be turned off easily inyour phone settings at any time.Page 15
The Recognition section of the DHU Hub is all about celebrating the peoplewho make DHU a great place to work.It’s your space to recognise and thank colleagues for their hard work, supportand everyday contributions - whether they’ve gone the extra mile, offeredhelp, or simply made your day better.Alongside the DHU Shoutout Scheme, this section lets you share quick,everyday appreciation and celebrate teamwork and success across DHU.Recognising one another helps build a culture of kindness, gratitude andshared achievement. Take a moment to visit the Recognition section and letyour colleagues know their efforts are seen, valued and appreciated.RecognitionPage 16How to recognise a colleague:To recognise a colleague on the DHU Hub, go to the ‘Colleague Community’section and select the first box titled ‘Show your appreciation’.You’ll then be able to:Add the recipient (the colleague you’re recognising)Choose what you’re recognising them forAdd a message explaining why you’re recognising them (optional)You can also choose to hide the post from the main ‘Colleague Community’page. If you do this, the colleague you recognise will still be able to see yourmessage.
At DHU, we continue to recognise colleagues’ commitment and long servicewith a thank you gift.Not all organisations can afford this privilege, but we remain proud to offer it,with monetary gifts awarded for every five years of DHU employment - alongwith a recognition certificate and badge (we all love a badge!)We use the DHU Hub to award loyalty vouchers because it:saves time and reduces administrationgives colleagues access to a wider range of benefits and rewardsprovides a simple, consistent way to recognise commitment to DHUUsing the Hub means recognition is quicker, easier, and more flexible - while stillmarking an important milestone and saying thank you.When you’re awarded a voucher, it will appear in your Hub account.Exchanging it for a gift, product, or service is really easy, and you’ll receiveactivation instructions with your Loyal Service message.Loyal Service RewardsPage 17
The Other Benefits section of the DHU Hub brings together discounts andsavings that help you make the most of your money - at work and beyond.While the DHU Hub offers much more than offers and discounts, this sectionfocuses on practical ways to save on everyday costs and enjoy great value.You’ll find savings across:Cost of livingHome and DIYEntertainment and days outHealth and wellbeingMany offers can be used online or in-store, giving you flexibility in how you shopand save. You’ll be able to see how your savings add up as well - just head toyour account and check it out!Other Benefits and DiscountsPage 18
FAQs:The DHU HUBThese colleagues & 47others have beenrecognisedPage 19We receive some questions about the DHU Hub regularly, so we’ve started tobuild a Frequently Asked Questions (FAQ) section.If you have a question about the DHU Hub, you can email the CommunicationsTeam at [email protected], and we’ll add it to theFAQ - so the guide stays up to date and helpful for everyone.
How do I make a claim on my Practical Health Plan?Before you start, make sure you have:a receipt for the cost you’re claimingthe bank details you want your claim paid intoTo make a claim:Log in to your DHU Hub, either via a web browser or the Hapi 2.0 appGo to the ‘My Benefits’ section and select ‘Practical Health Plan’Click ‘make a claim’ and follow the on-screen steps to submit your claimOnce submitted, your claim will be reviewed and paid directly into yournominated bank account.Good to know: we created this video to demonstrate just how easy it is:https://youtu.be/nHTmIGmmQ4E?si=hO5_h9RxA60jpNwMPractical Health PlanPage 20
Can I increase my Practical Health Plan Benefits?All DHU colleagues have access to Level 1 Health Cash Plan cover, which isfree of charge and fully funded by DHU.You can upgrade your cover for an additional monthly fee, but upgrades arenot currently available year-round.When can I upgrade?At present, you can only upgrade your Health Cash Plan twice a year, duringthe upgrade windows in June and November.We know colleagues would welcome more flexible upgrade options, andwe’re exploring this for the future. For now, upgrades are only possibleduring these bi-annual windows.Who is eligible to upgrade?To upgrade your plan, you must:have at least six months’ continuous service with DHUnot be on a zero-hours contract onlymake sure the upgrade deduction would not reduce your basic pay belowthe National Living WageHow to upgrade your planWhen an upgrade window is open:Log in to your DHU Hub, either via a web browser or the Hapi 2.0 appGo to the ‘Quick Links’ sectionSelect ‘DHU Health Cash Plan Upgrade Form’Complete the form with the required details and submit itDuring the upgrade window, the form will be visible only on the specifiedupgrade dates.Page 21
Can I include family members in my Practical Health Plan?Yes. You can pay extra fees to add a family member(s) to your PracticalHealth Plan using the DHU Health Cash Plan Upgrade Form.The form is available twice a year, during the June and November upgradewindows.To add a family member, you’ll need to provide:Their nameTheir ageConfirmation that they live at the same address as youAny additional family member must be added to the same plan level as you.If you’d like someone to join a different plan level, you’ll need to complete aseparate upgrade form for that plan.When and how will I know if it’s been approved?The approval process usually doesn’t take long.You’ll receive confirmation by email to the email address linked to your DHUHub (Hapi) account.How do I pay for upgrades?Fees for personal upgrades to the Practical Health Plan and those foradditional family members will be taken from your monthly pay and indicatedon your payslip.What happens if my request is denied?Email at [email protected] to find out why an upgrade requestor additional membership may have been denied.Page 22
Why can’t I see some services or therapies listed on the claim form?You can still claim for these services. Some items don’t currently appear clearlyon the claim form, even though they are covered.So, for example, although the claim form refers to permanent contact lenses, youcan also claim for daily (disposable) contact lenses. Both are included under theoptical claims.Can I only claim for permanent contact lenses?No. Although the claim form refers to permanent contact lenses, you can alsoclaim for daily (disposable) contact lenses.Both permanent and daily contact lenses are included under optical claims.Can I claim for chiropody?Yes. Chiropody is included, even though it isn’t always listed clearly on the form.When making your claim:Select the ‘Therapy’ optionChoose chiropody from the dropdown listWe’re working with Personal Group to improve how these options are shown, soit’s easier to see everything you can claim for in future updates.Page 23
Why can’t I see how much I have available to claim in the Hapi app?At the moment, all DHU colleagues are listed under the same policy number,which means the Hapi app can’t yet show individual balances.We’re working with Personal Group to change this. In future, you’ll be able toview your own account, see what you’ve already claimed, and check how muchof your annual allowance you have left.This is a larger project, but we’re actively developing it to improve visibility andsimplify claims.How do I use the Employee Assistance Programme?Our Employee Assistance Programme (EAP) is a free and confidential supportservice that helps employees with personal or work-related concerns. It offersaccess to counselling, wellbeing support, and practical advice on issues such asstress, mental health, finances, and legal matters - available 24/7.Our video explains how easy it is to access our EAP: https://youtu.be/W5Bal467W0?si=5mu6evpoJiy4miUSPage 24