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INFORMATION & HOTEL SERVICE
OAKWOOD SUITES TIWANON BANGKOK
229/422 Krungthep-Nonthaburi Road, Bang Khen Sub-District,
Mueang Nonthaburi, Nonthaburi 11000, Thailand
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WELCOME TRAVELLER,
Sawasdee from all of us at Oakwood Suites Tiwanon Bangkok, and a warm welcome to
Nonthaburi. We appreciate your decision to stay with us and look forward to doing what we do
best: pampering and making you feel special.
During your visit, we hope you find more than simply a magnificent setting, but also the
warmth and compassion that emerges naturally from the Thai people. Please consult the hotel
directory for additional information on the extensive range of services we provide.
Please do not hesitate to contact us by dialing "0" if you need assistance, additional help,
or advice, regardless of how minor it may be, since it is our pleasure to serve you at all times.
We would like to thank you once again for choosing us as your holiday home, we wish
you a memorable stay and hope you will select Oakwood Suites Tiwanon Bangkok for many
more holidays to come.
Sincerely yours,
General Manager
Oakwood Suites Tiwanon Bangkok
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A
AIR CONDITIONING
All rooms have individual temperature and fan speed controls which can be adjusted from the air conditioner
remote control located in the room.
AIRLINE INFORMATION
Our Reception will be pleased to reconfirm onward reservations and assist with all your travel inquiries.
For Reception, please dial 0.
AIRPORT
Suvarnabhumi International Airport is approximately 45 minutes’ drive from the Hotel. We suggest that
international flights allow a minimum of 3 hours for check-in and immigration. We recommend you check with
our Reception on your departure day for potential traffic problems. For Reception, please dial 0.
AIRPORT TAXES
Passenger service tax for all domestic and international flights is included in your ticket price.
B
BAGGAGE SERVICE
Our Bell team would be pleased to assist you with collecting, storing and retrieving your luggage. For Bell
Captain, please dial 4010.
BANQUET FACILITIES
We have banqueting facilities specially designed to adapt to your specific needs. The Banquet Venue, "The
Cuvee", is on the 5th floor. For further information and inspection, don't hesitate to contact our sales
department by dialling 4014 or 4015.
BABY COT
Baby Cot is available free of charge. The hotel provides 6 cribs. Please contact our operator, who will arrange
a baby cot for you. For our operator, please dial 4010.
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C
CALL / MESSAGE SERVICES
If you are leaving your room but expecting a call or message, please advise our operator where you can be
located in the property. Your call or notice can be forwarded to you at any location within the property. For
unexpected calls or messages, your messages will be sent to your room through our Front Desk Agent.
To check your message, please dial 0.
CANCELLATION POLICY
Retention will not be charged if there is a booking cancellation of more than 3 days of confirmation.
Booking cancellation less than 3 days of confirmation, one-night retention will be charged for all confirmed
rooms.
CASHIER
Our Cashier is located at the Front Desk in the main Lobby. Don't hesitate to contact our Front Desk by
dialing 0. if you have any enquiries.
CHECK-IN
Our official check-in time is 14.00 hrs. However, if you arrive early, our Restaurants, Fitness Centre and Kid's
club are available while you wait to check-in. However, we will try our best to prepare your room. Therefore, if
you would like to guarantee early check-in before 14.00 hrs., subject to Room Available, but if you prefer to
ensure early, the cost is one extra night's charge.
CHECK-OUT
Check-out time is at noon hrs. Don't hesitate to contact our Front Desk by dialing 1 if you require a late check-
out. If you would like to guarantee a late check-out, a charge equivalent to 50% of your room rate will apply for
departures before 18.00 hrs. After 18.00 hrs., an amount equal to an extra night will apply. Please call our
reception on dial 1 to find out if a late check-out for your room can be arranged.
CHILDREN SERVICES
Oakwood Suites Tiwanon Bangkok offers many fun recreational activities for children, including Kid's Club,
suitable for 4–9-year-olds. For more details, please do not hesitate to contact our Information Counter by
dialing 0. In addition, special children's menus are also available in restaurants and in-room dining.
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COMPUTER
Should you need assistance operating your personal computer in the room, please do not hesitate to contact
our Reception for support by dialling 0.
CONSULATES AND EMBASSIES
Our Reception will be pleased to assist you with all your enquiries. Please also refer to our telephone directory
under Embassies. For Reception, please dial 0.
CREDIT CARDS
Oakwood Suites Tiwanon Bangkok honours credit and debit cards, Visa, Master Card, and American Express.
Please note that the property does not accept personal cheques.
D
DEPOSIT
Procedures:
1. Guests who book a long-term stay of less than 3 months must pay the total rental price and 50% of the
monthly rate as a deposit for extras.
2. For all long-stay 3 - 6 months, guests will be required to pay a one-month advance rental and one-month
security deposit plus 50% of the monthly rate for an incidental deposit before or on arrival.
3. For stays of 6 months or more, you must pay a one-month advance rental, two months' security deposit, and
50% of the monthly rate as an incidental deposit before or on arrival.
4. For a short stay of less than a month, the guest must pay the total rental and THB 1,500/ per night deposit
before or on arrival. The deposit cannot exceed THB 15,000
5. Guests should always keep and maintain the receipt in good condition.
DINING RESERVATIONS
Details of our exceptional restaurants and bars are included in this directory's "Restaurants and Bars" section.
If you wish to make a reservation, do not hesitate to contact Restaurant Reservations by dialling 4012 for All-
day dining at Charm Restaurant and Dial 4013 for Zodiac Sky Bar.
DOCTOR & DENTIST
If you require the services of a doctor or Dentist, kindly contact our operator; please dial 0.
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DRESS CODE
To maintain a pleasant ambience in our restaurants and bars, we ask all our guests to wear, at minimum, neat
casual attire when dining.
DRINKING WATER
In Thailand, tap water is not suitable for drinking. However, 2 complimentary bottles of water is available in
your room. For mineral water, please refer to the mini bar price list. Or you can request more drinking water by
dialling 0.
E
EMERGENCY
In case of an emergency, please contact our operator by dialling 0.
EXPRESS CHECK-OUT
Our Front Office will be pleased to arrange an express check-out if you are paying by credit card. Your bill can
be delivered to the room the night before you check-out. Please keep in mind items ordered after you
requested the account will not be on your statement and will be charged to your credit card after you have
checked out. Please dial 0 to contact our Front Office.
F
FACSIMILE
A facsimile service is available at the Front Office; please dial 0.
FIRE EVACUATION
All our guest rooms are equipped with smoke detectors and sprinklers. If you notice a fire, please get in touch
with our operator and give details of the location or activate the alarm button in the public area corridors. In the
event of a fire, please do not use the elevators. Please familiarise yourself with the fire exits closest to you,
marked on the map at the back of your room entrance door. Please get in touch with our operator by dialling 0
for further information.
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FITNESS CENTER
On the 5th floor is the Fitness Centre. There are full facilities, such as a fully equipped gym and changing rooms.
Daily operation hours are from 6:00 am to 10:00 pm. Dial 0 to be in touch with the Fitness Centre.
G
GUEST SERVICES
For your convenience, our Guest Service Manager can assist you with any request. Please dial 4010 for any
further assistance you may require.
H
HOUSEKEEPING
Housekeeping services are available 24 hours a day. However, if you wish to have your room cleaned at a
specific time during your stay, we would be pleased to accommodate your special request. To arrange this
service, please contact our operator by dialling 0.
HOTEL RESERVATIONS
Please contact our Reservations for any forward booking requests you may have in any of our other Oakwood
Hotels located throughout the region and overseas. For our reservation, please dial 9004.
I
ICE DELIVERY
Please contact our Room Service by dialing 4011.
INTERNATIONAL DIRECT DIALING (IDD)
International Direct Dialing (IDD) is available from the telephone in your room. A list of all significant country
area codes is provided under the "Telephone Services" section of this directory. IDD calls are 3 minutes
minimum charge. All charges for IDD calls will be registered on your room account. To place your call, dial 9
followed by the international code "001", country code, area code and the number you wish to call. For any
enquiries or assistance, don't hesitate to contact our operator by dialling 0.
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IN-ROOM DINING
In-Room Dining is available from 06.30 – 22.00 hours. Refer to the In-Room Dining Menu to place your order.
Please get in touch with our In-Room Dining Service by dialling 4011.
INTERNET ACCESS / WI-FI
Wireless Internet is available in your room and property’s public area free of charge. For assistance, don't
hesitate to get in touch with Reception by dialling 0.
IRON
Irons and ironing boards are available upon request; please dial 0 if you have any enquiries.
K
KEY CARDS
For your security, your room key card is programmed exclusively for your room. Should you misplace your key
card or cannot operate it, don't hesitate to contact our Front Desk by dialling 0 to arrange a replacement key
card.
L
LAUNDRY, DRY CLEANING & PRESSING
Laundry, Dry Cleaning and Pressing services are available daily for regular delivery.
Please fill in the Laundry Form in your wardrobe and dial 0 for our operator to arrange collection.
-Items handed in before 09.00 hrs. will be returned the next day.
-Items handed in before 18.00 hrs. will be returned the next day.
Laundry Express Service, Items handed in before 09.00 hrs. will be returned on the same day
before 18.00 hrs. (Additional charge 100% from regular price)
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LIMOUSINE SERVICE
We recommend using our Front Desk to arrange all your transport needs. However, if you choose to use a
Limousine service, it is advisable to negotiate the rate beforehand to ensure everything is clear. Please advise
and make a reservation 24 hours in advance. All transport supplied by the property is covered by insurance.
Don't hesitate to contact reception by dialling 0 for more information.
LOCAL CALLS
Dial 9 for a connection to an outside line. All local calls are subject to the current prevailing rate and are
automatically billed to your account.
LOST LUGGAGE
If your luggage is lost or mislaid, please contact our Reception by dialling 0.
LOST & FOUND
Our front desk staff will offer your assistance in tracing your lost property. For the Front Desk, please dial 0.
M
Should you experience any problems in your room during your stay, please contact our operator by dialling 0.
MANAGER ON DUTY
Our Manager on Duty is available 24 hours a day should you require assistance. To contact our Manager on
Duty, please call our operator by dialling 0.
MEETING ROOM
Oakwood Suites Tiwanon Bangkok has a main conference room on the 5th floor named THE CUVEE’, the
capacity is 120 persons. And have the meeting room on the 34th floor. The capacity is 8 persons. If you wish
to make the reservation, please contact Sales & Marketing Department by dialing 9001.
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MINI BAR
A personal mini bar is available in all rooms and is replenished daily. Please see the mini bar price list and
please note that every opened item will be charged at full price to your account. Should you require further
items or a more comprehensive range of wines, spirits, soft drinks, or snacks, please contact our operator by
dialing 0.
N
NON-SMOKING ROOM AND FACILITIES
All guest rooms are Non-Smoking policy. All indoor public areas, including the Lobby and restaurants, are
non-smoking as per Thai Law. Smoking is permitted in designated outdoor areas only. It is against Thai Law in
these premises find 5,000- Thai Baht.
O
OPERATOR
For your convenience, our operator will be able to assist you with any request you may have. Please dial 0 for
any assistance.
P
PACKAGING/ MAILING SERVICES
Mailing or shipping of articles and parcels, locally and overseas, can be arranged through our Reception.
Please dial 0.
PARKING
Oakwood Suites Tiwanon Bangkok provides complimentary parking services for registered guests only. The
property has parking in the basement or B1 floor and on the building from the 1st to 5th floor.
PETS
Please note that pets of any kind are not permitted on the property premises.
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PHOTOCOPYING SERVICES
For photocopying services, the property charges 10 Baht per sheet for black & white printing and 20 Baht per
sheet for colour printing. If you want to use a photocopying service, please contact our Front Office by
dialling 0.
POWER SUPPLY / ADAPTORS
220/ 240 volts are used throughout the property. Transformers and adaptors are available upon request
through our operator; please dial 0.
R
RELIGIOUS SERVICES
A list of churches and denominations is available through our operator. Please dial 0.
RESTAURANTS & BARS / RESTAURANT RESERVATIONS
For information on our selection of restaurants and bars, please refer to the “Restaurants and Bars” section of
this Guest Services Directory. If you wish to make a reservation, please contact our operator by dialling 4012.
S
SAUNA ROOM
Sauna rooms are available on the 5th Floor, please dial 0 for more information.
SAFE DEPOSIT BOXES
All rooms and suites are equipped with personal electronic safes for your convenience. Please ensure your
valuables are placed in the safe, as the property will not be responsible for any loss of valuables in your room.
SECURITY
Oakwood Suites Tiwanon Bangkok security personnel maintain 24 hours surveillance. However, we encourage
guests to digitally double-lock and use the door peephole before opening the door. If any matters of concern
arise, please contact our operator by dialling 0.
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SIGHTSEEING
Tours and private arrangements can be made through our reception counter on the lobby level, please dial 0.
SPORTS AND RECREATION
Oakwood Suites Tiwanon Bangkok offers a Boxing ring, and boxing gloves are available along with activities
at our Kids Club. The Kid Club is designed to cater to children between 4 and 9 years and is well equipped to
keep children at the age of 10 up occupied. For further information please dial 0.
SWIMMING POOLS
We provide one main pool with a lap swimming area and separate children's pools also on the 5th floor.
Children must always be under adult supervision and must swim and utilise water activities at their own risk.
T
TAXI
We recommend you to arrange all of your transportation arrangements through our Front Desk. To prevent any
misunderstandings, it is recommended that you discuss the price in advance if you decide to utilise an outside
taxi service. The property has insurance that covers all of its provided transportation. For additional
information, please dialling the reception at number 0.
TELEVISION
Your television is operated by a portable remote control. Please refer to the "In-Room Entertainment Guide"
section for information on available services and channels.
TRANSPORTATION
To meet your needs, the Oakwood Suites Tiwanon Bangkok offers a variety of transportation options. We
provide limousine services ranging from airport transfers to chauffeured automobiles. Contact our front desk
by dialling 0 for more information.
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U
UMBRELLAS
In the event of inclement weather, umbrellas are located in the wardrobe in your room.
V
VISITORS
For everyone's safety, visitors are not allowed to stay in the rooms overnight unless they first register at the
front desk (there will be an extra charge).
W
WAKE-UP CALLS
Please contact our operator to arrange a wake-up call by dialling 0.
WHEELCHAIR
Should you need the use of a wheelchair, please dial 0 to contact our operator.
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MEETINGS AND EVENTS
The Meeting Rooms are on the 5th floor. The banquet and conference facilities of Oakwood Suites
Tiwanon Bangkok are among the most versatile in the city. The Oakwood Suites Tiwanon Bangkok features
2 intimate function rooms, an exquisite conference room, and space for up to 100 individuals in cocktail attire.
The specialized conference space of the Oakwood Suites Tiwanon Bangkok accommodates up to 100 people.
On-site technological features include warm white high-intensity LED lighting fixtures, a dimmer
switch, an outlet computer, conference and fixed projection systems, and centrally managed LCD display
panels. Full secretarial services are offered.
Our meeting instantaneous service team assists from the initial inquiry to the event's completion. Food
and beverage considerations, including formulation of specialized menus, are expertly handled by the
executive chef and professional catering team. The Oakwood Suites Tiwanon Bangkok's very own Event Café
provides complimentary refreshments throughout the day, including freshly brewed coffee, tea, snacks,
and fruits.
Please see the table below for some more information on the function room we have available.
Name Venue Size Theater Banquet Classroom Boardroom U-Shape Cocktail
Cuvee 1 (Sqm)
5th Floor 82 60 64 32 24 26 48
Cuvee 2 5th Floor 52 35 40 20 16 18 30
The Cuvee 5th Floor 134 95 104 52 40 44 78
(Cuvee1+Cuvee2)
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MEETING PACKAGES
• Full day Meeting Package
• Half day Meeting Package
• One Coffee Break
• Event Venue Rental
Additional Services - LCD Projector with Screen - Sound system with normal standard
- Free Internet Wi-Fi - Drinking Water - Meeting room set up
- Paper & Pencil - Podium (Classroom, U sharp, I shape, Theatre)
- Flipchart or white board
To find out more contact
[email protected] or dial 9001
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TELEPHONE SERVICE
Hotel Useful Number dial 0
Operator dial 4010
Reception / Bell Boy dial 4011
Room Service dial 4012
Charm Restaurant dial 4013
Zodiac Bar dial 4014
Meeting & Event - Cuvee 1 dial 4015
Meeting & Event - Cuvee 2
Property’s Information:
Address : 229/422 Bangkok-Nonthaburi Road, Bang Khen, Nonthaburi,
Bangkok 11000
Hotel Number : 02-149-9450
02-149-9464
Fax Number : [email protected]
https://www.facebook.com/OakwoodSuitesTiwanon/
Email address : https://www.oakwood.com/thailand/bangkok/suites-tiwanon-bangkok
Facebook Page :
Website :
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GENERAL CITY INFORMATION
Emergency Numbers : 191
Police Hotline
Local Police Station : Mueang Nonthaburi Provincial Police Station +66(0)2525-0900
Tourist Police Hotline : Rattanathibet Police Station +66(0)2588-3728
: Bangpo Police Station +66(0)2585-0638
: 1155
Hospital Numbers : Hotline 1218 press 4 / +66(0) 2910-1600-45
Kasemrad Prachachuen Hospital : +66(0) 2596-7888
Nonthavej Hospital : +66(0) 2587-0144
Bangpo General Hospital : +66(0) 2590-3427
Bamrasnaradura Infectious Diseases Institute
Fire Station : +66(0) 2589-0489
Nontahburi-Rattanathibet Fire Station : +66(0) 2424-2910
Bang Ao Fire Station : +66(0) 2585-7218
Bangpo Fire Station
Airport Numbers : +66(0) 2535-1192
Don Mueang International Airport : +66(0) 2132-1888
Suvarnabhumi International Airport
Immigration Office : +66(0) 2535-1029
Immigration Office Don Mueang International Airport : +66(0) 2134-0320
Immigration Office Suvarnabhumi International Airport
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EMBASSY NUMBERS
COUNTRY NUMBER
Austria 02 303 6057-9
Bangladesh 02 392 6437-8
Belgium 02 679 5460-4
Bhutan 02 274 4701-2
Brazil 02 679 8567
Brunei 02 714 7395, 02 204 1476-9
Bulgaria 02 627 3872-3
Cambodia 02 254 6630, 02 253 7967
Canada 02 636 0560, 02 636 0540
Chile 02 260 3870
China 02 245 7043-4
Costa Rica 02 651 4480-7
Croatia 02 238 5112
Cuba Consulate 02 391 9673-4, 02 381 2592-3
Czech Republic 02 255 3027 Visa 02 255 5060
Cyprus 02 261 8408-9
Denmark 02 343 1100
Dominican Republic 02 933 5686, 02 933 6336
Ecuador 02 295 1991 ext. 343
Egypt 02 262 0236, 02 661 7184
Estonia 02 690 3779
Ethiopia 02 583 3993, 02 583 5995
European Union 02 255 9100-1, 02 255 9106
Finland 02 2556 9306-9, 02 256 9511
France 02 657 5100
Germany 02 287 9000
Greece 02 679 1462
Hungary 02 661 1150-2
India 02 258 0300-5
Indonesia 02 252 3135-40, 02 252 3180
Iran 02 259 0611-3, 02 258 9322
Iraq 02 278 5335-7
Israel 02 204 9200
Italy 02 285 4090-3
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COUNTRY NUMBER
Japan 02 696 3000, 02 207 8500
Jordan 02 391 7142
Kazakhstan 02 234 6365-6
Kenya 02 712 5721, 02 185 3682-3
Korea (North) 02 319 2989
Korea (South) 02 247 7537-39
Kuwait 02 636 7461-3
Laos 02 539 6667, 02 539 6679
Latvia 02 237 3585-8, 02 266 4565
Liberia 02 290 0125 ext.7135
Luxembourg 02 260 4838-40
Madagascar 02 634 5838
Malaysia 02 679 2190-9
Mali 02 254 1490-7
Malta Consulate 02 234 9729
Mexico 02 285 0995
Monaco 02 662 3023-6
Mongolia 02 278 5792-3
Morocco 02 653 2444-6
Myanmar 02 233 2237, 02 234 0278
Nepal 02 390 2280, 02 391 7240
Netherlands 02 309 5200
Nicaragua 02 262 0975
Nigeria 02 711 3076-8
Norway 02 204 6500
Oman 02 639 9380-2
Pakistan 02 253 0288-9
Panama 02 237 9008-9
Peru 02 260 6245, 02 260 6243
Philippines 02 259 0139-40, 02 258 5401
Poland 02 645 0367-9
Portugal 02 234 2123, 02 234 0372
Qatar 02 660 1111
Romania 02 617 1551
Russia 02 268 1169, 02 234 9824
Saudi Arabia 02 639 2999
Serbia Montenegro 02 391 9091
Singapore 02 286 2111
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COUNTRY NUMBER
Slovak 02 677 3445-6
Slovenia 02 234 2481, 02 2324 7637
Solomon Islands 02 361 9111-5
South Africa 02 685 3500
Spain 02 661 8284-7
Sri Lanka 02 261 1934-5, 02 261 1938
Suriname 02 259 7981
Sweden 02 263 7200
Switzerland 02 253 0156-60
Syria 02 251 4517, 02 255 9271-2
Taiwan 02 670 0200-1
Tanzania 02 939 9115-8
Tunisia 02 692 5071-2
Turkey 02 274 7262-3
Ukraine 02 685 3215-6
United Arab Emirates 02 639 9820-4
United Kingdom 02 305 8333
United States of America 02 205 4000
Uruguay 02 225 3718-9
Uzbekistan 02 712 8883
Vatican City 02 212 5853-4
Vietnam 02 251 7202, 02 251 5835
Yemen 02 713 7670-30
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IN-ROOM ENTERTAINMENT TV GUIDE
Oakwood Suite Tiwanon Bangkok’s Information & Channel List
CHANNEL NO. PROGRAMMES LIST Type Language
1 Oakwood Hotel Information English
2 Euro News News English
3 ABC News US News English
4 Channel News Asia News English
5 Bloomberg financial News News English
6 France 24 News English
7 Al Jazeera (ar) News English
8 NHK World News English
9 CCTV 4 News English/Chinese
10 Russia Today News Russia/English
11 TV5 Monde News French/English
12 Boomerang News English
13 YTN World News Korean
14 Qatar TV News Arabic
15 NHK G News Japanese
16 Xing Kong Movie Chinese
17 Movies World 1 Movie English
18 7Flix Movie English
19 HLN Movie English
20 Lotus Macau Movie English
21 Sun Movie Movie
22 X Treme Sport Thai
23 Dubai Sports Sport English
24 ESPN Sport Arabic
25 Star Sports Sport Japanese
26 Animal Kingdom Documentary Japanese
English
27 MySci Documentary
28 Style HD Entertainment Thai
29 CH [V] China French
30 Baby Zone Music English/Chinese
31 Fashion TV HD Cartoon English
32 Arirang Fashion English
33 T Sports Channel News/Entertainment Korean/English
34 TV5 HD Digital TV
35 NBT HD Digital TV Thai
36 TNN24 Digital TV Thai
37 ThaiPBS HD Digital TV Thai
38 MCOT HD Digital TV Thai
39 One HD Digital TV Thai
40 Thairath TV HD Digital TV Thai
41 3 HD Digital TV Thai
42 Amarin TV HD Digital TV Thai
43 CH7 HD Digital TV Thai
Digital TV Thai
Thai
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HOTEL FACILITYS
SWIMMING POOL
Location: The 5th Floor at Hotel building.
Open : Daily from 6:00 to 22:00 hrs.
Main Pool Size : Width 5 m. x Length 27 m. x Depth 1.3 m.
Children’s Pool Size : Width 3 m. x Length 4.3 m. x Depth 0.5 m.
Towel & Info Counter : Dial 0
We have one primary swimming pool, which is located on the 5th floor.
The swimming pools provide a separate space for children.
No lifeguards are present; children should always be accompanied by their parents.
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FITNESS AND RECREATION
Location: The 5th Floor at Hotel building.
Open : Daily from 6:00 to 22:00 hrs.
We provide such a vast diversity of sports and leisure amenities. In addition to resting on, we offer excellent
recreational amenities such as a Boxing Ring, children's pools, and play spaces. We provide a Fitness Room,
a Boxing Ring, and a Yoga Area for physical activities. For further information, please dial 0.
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KID CLUB
Location: The 5th Floor at Hotel building.
Open : Daily from 6:00 to 22:00 hrs.
The family-friendly Oakwood Suites Tiwanon Bangkok has two-bedroom suites and a Kids' Club for our
children. The Kids' Club is an activity area where your children may enjoy video gaming consoles, cartoons,
DVD entertainment, and painting materials, among other activities. The Kids Club, located on the 5th level of
the property, has a modern interior design and a warm ambiance. The floor-to-ceiling windows let in natural
light and provide views of the manicured garden and swimming pool. Dial 0 for further information.
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RESTAURANTS & BARS
BARS TYPE OF CUISINE FLOOR CAPACITY(Seats) OPENING HOURS
International Buffet Hotel Lobby
88 persons Breakfast:
1st Floor
Charm Cuisine Hotel Lobby 06.30 - 10.00 hrs.
Restaurant
A la carte 1st Floor 60 persons 10.00 - 22.00 hrs.
Zodiac Bar International (Last order is
Thai Cuisine Rooftop bar 21.30 hrs.)
Asian Cuisine 34th Floor
Western Cuisine 58 persons Dinner:
Snacks, Cocktails, 17.00 – 22.00 hrs.
Beer & Live Meal
(Last order is
23.30 hrs.)
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GUEST SAFETY GUIDE
Important Announcement
Dear Guest,
Oakwood Suites Tiwanon Bangkok needs to inform you of your responsibility for your property in the case of
loss or damage according to Article 675 of Thai Civil Law as follows:
1. Oakwood Suites Tiwanon Bangkok will be held responsible for the guest’s property in case of loss or
damage as follows:
1.1. The loss or damage occurs to the property.
1.2. If the property that is lost or damaged following the points 1.1 is money, gold, bonds, share
certificates, loan share certificates, jewel goods or other valuable items, the property shall take
responsibility not over 5,000 Thai Baht (Five Thousand Thai Baht) if the guest has deposited his / her
valuables within the in-room safe.
2. The property shall not be held liable for any loss or damage by the following cases:
2.1. The case is beyond the control of the property.
2.2. The cause of residual value is less due to natural wear and tear.
2.3. The loss or damage is caused by the guest or his/her follower or his/her visitor.
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HOLIDAY TIPS
Without wishing to state the obvious, we are obligated to make the following comments:
1. To ensure your privacy, the Oakwood Suites Tiwanon Bangkok's staff members are trained not to
disclose any information about registered guests, i.e., room numbers or names, to any third person.
They are also trained to confirm the identity of any guest who asks to be let into a guest room without
a key.
2. The laws of the Kingdom of Thailand say that gambling is not allowed in any part of the property.
3. The property will refuse entry to outside vendors.
4. Guests are advised to use the in-room safes to keep their valuables, including mobile phones,
cameras, and computers. The property is not responsible for any loss of cash or other valuable items.
Large items can be left for safekeeping with our Guest Service Department.
5. Showing large amounts of cash will be a temptation. Please carry as little cash as possible and
charge services to your billing account.
6. Please keep a close eye on your personal belongings when in public areas, both inside and outside
the property.
7. Please contact Guest Services for any lost or found articles. Items left unclaimed will be disposed of
after 3 months.
8. When entering or leaving your room, please double check to ensure that your door is properly shut,
as your doors do not close automatically.
9. When in your room, double check that your door is locked.
10. Always use the door viewer to determine who is outside. Do not allow strangers into your room. Any
suspicious person should be reported to our Guest Services immediately.
11. When you are unsure of an employee’s identity, please call Guest Services.
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INSTRUCTION IN CASE OF FIRE
FIRE SAFETY AND PRECAUTIONS
Smoking is not allowed in the guest rooms. Please take note of how you would vacate your room when it is
dark or if there is smoke.
Please remember the location of the fire alarm and fire extinguisher.
Please make sure that all your cigarettes are out before you leave your balcony or go to bed.
The use of heating appliances such as hot plates or burners is strictly forbidden in guest rooms and other
areas of the hotel. Know where your key is at all times.
EMERGENCY FLOOR PLAN
The emergency floor plan is located at the back of your room door.
Should you have any problems with the electrical switches or sockets in your room,
Please inform our Guest Services immediately.
In the event of fire - Report it immediately to the operator, extension “ 0 “
- Leave your room and take your key with you.
- Go to the corridor and make your way to the Lobby area.
- Above all, don’t panic. Help is on the way.
Fire Team - The hotel has a firefighting team on duty permanently.
- Have a great stay!
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