voice_user_guide

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Make calls With U-verse Voice Vusoeicreguide
by phone or phone service, you
Click to Call. have more calling • How to make calls by phone or Click to Call
freedom and control • How to manage Phone Features
• H ow to manage or change Voicemail Settings
than ever. • N eed more help?

TRIM Dial from your phone Voice Questions? Get answers 24/7 at
Make calls over AT&T’s managed IP network directly from your existing user guide att.com/uversesupport, or
touch-tone home phone. Live Chat with an AT&T representative!
NATIONWIDE CALLING: Dial 1 + area code + 7-digit phone number Need more help?
International calls: Dial 011 + country code + 7-digit phone number UVE671_VOIP_User_Guide_Release
Visit att.com/uversevoicemail for more information
Dial from the Web on setting up and customizing your voicemail.
Call from your online Address Book or Call History3, which Questions?
shows a list of up to 100 of your most recent calls sorted Click or Live Chat online: att.com/uversesupport
by date and time. Call: 1.800.288.2020 (and say “U-verse Technical Support”)
1. Go to att.com/myatt ¿Habla español?
2. Log in with your U-verse email address and password. Por favor visite att.com/uverseguias para ver la informacion en español.
3. Click on HOME PHONE and then Manage Features. También pueden ver la guía: ATT82000603-9 (Voice User Guide) para
4. E nter a number to dial or select a number from your Call más detalles.
Alternate formats now available in Large Print or Braille. Call 1.800.288.2020
History or Address Book. and request your Voice User Guide (ATT82000603-9) in an alternate format.
5. S pecify whether you’d like to activate/deactivate Caller ID Additional accessibility support:
• Special Needs Equipment:
Blocking and Call Waiting for the call.
6. Click Call. – Phone: 1.877.902.6350
7. When your home phone rings, pick it up to place your call. – TTY: 1.800.772.2889
To find numbers in the Call History, you can also sort numbers by • Repair Center:
missed, answered, outgoing, name, type, or length of call. – Phone: 1.800.246.8464
Dial from your TV – TTY: 1.800.397.3172
With U-verse Voice and U-verse TV, you can view a list of up to 100 • Accessible Tagged PDF: Visit att.com/userguides
of your most recent incoming calls sorted by date and time on your • Device Compatibility Feature: TTY
TV screen. Use your U-verse TV remote to tune to your Call History
and return calls with the press of a button. AT&T U-verse Voice, including 911 dialing, will not function during a power outage without battery backup power.
1. Tune to Channel 9900 using your U-verse TV remote. 1 Caller ID on TV requires subscription to U-verse TV and U-verse Voice
2. Select a U-verse Voice phone number onscreen. 2 Standard data usage and messaging charges may apply.
3. Press OK to view a log of answered and missed calls. You can 3 C all History cannot be manually deleted, but will be automatically deleted after 60 days, or after reaching the

sort by name, date, and phone number. 100 call maximum. Outgoing calls are only viewable online.
4. Scroll using the arrows. ATT82000603-9 (3/15)
5. Select a number and press OK to return a call.
6. Select Call and press OK. UVE671_VOIP_User_Guide_Release
7. Your home phone will ring. Pick up the phone to place the call.

UVE671_VOIP_User_Guide_Release

How to manage Phone Features How to manage or change
Voicemail Settings
To manage Phone Features online, log in to your online account at att.com/myatt and click on Home Phone, then “Manage Voice Features”.
For more information on managing Phone Features go to att.com/uvfeatures. To manage Voicemail Features online:
1. A ccess your account at att.com/myatt by logging in with your AT&T U-verse
Anonymous Call Blocking Caller ID Blocking Cancel Call Waiting International Call Blocking
Allows you to reject incoming calls Prevent the person you are calling from Allows you to cancel Call Waiting for International Call Blocking allows Member ID (email address) and password.
from callers who block their Caller ID. seeing your details on their Caller ID a specific call, for all calls or during a you to prevent all outgoing calls to 2. Hover over Home Phone on the myAT&T Account Overview page and then select
The message “The number you dialed display. Enable this feature for all calls current call. international numbers (when dialing Check Voicemail.
does not accept calls without Caller at uversecentral.att.com. • Per-Call Cancel: starts with 011 or 010). 3. Select Voicemail Settings.
ID information” will be played to the • To disable this feature for one call, Locate Me For more information on managing Voicemail Settings go to att.com/uvfeatures.
caller indicating that you do not accept press *82, dial the number, then *70 + dial number # Never miss an incoming call again!
anonymous calls. press # • To Deactivate for all calls: Not only will your U-verse Voice number Voicemail Set Up From Away From Home:
• On: *77# • To block your details for one call, ring, but up to four other numbers will Instructs you on how to set up voicemail. • Dial your home phone number
• Off: *87# press *67, dial the number, then Off: *370# all ring at the same time. Enter numbers • D ial *98 from your home phone
All Call Forwarding press # • To Reactivate: on your “Locate Me” list—online at • F ollow the prompts to set up your Press the * when you hear your
Allows you to forward all incoming calls Caller ID on TV1 att.com/myatt. greeting
to another number. Allows members with U-verse TV On: *371# • On: Activated Online mailbox • E nter your PIN
• On: *72, enter a forwarding and U-verse Voice services to receive • Call Waiting Mid-Call Cancel: • Off: *313# After creating your PIN, be sure to set up • Press 1 and follow the prompts
Caller ID notifications on their TV. A Three-Way Calling your authentication code. This will allow Option to Combine your AT&T
number if one is not small window will appear on the TV Flash + *70# + Flash Allows you to add a third party to an you to reset your PIN over the phone if Wireless and U-verse Voicemail
already set, then press # screen when a new call comes in and Directory Assistance Blocking existing conversation. you forget it. into a single mailbox
• Off: *73# will automatically disappear after 10 Directory Assistance Blocking allows you • Flash + dial number + Flash Change PIN for Voicemail Integrate Wireless voicemail
Busy Call Forwarding seconds. to prevent all outgoing calls to Directory Allows you to change your existing The online wizard will guide you in
Allows you to forward all incoming Call Screening Assistance (such as 411 or information). personal identification number (PIN) that integrating your wireless Voicemail with
calls to another number when your Accept calls only from select numbers. Do Not Disturb is used to access your mailbox over the your U-verse Voicemail.
line is busy. All other callers hear, “The number Gives you the option to turn off the phone. Your PIN must be 6 to 10 digits Add up to two wireless phone numbers
• On: *90, enter a forwarding you dialed will not accept your call.” ringer on your phone. This can be done in length and should not be your phone from AT&T to your U-verse voicemail
number, then press # Designate up to 20 numbers online at from either the handset or from here. A number or voice mailbox number. mailbox and get all your voicemail
• Off: *91# att.com/myatt busy signal will be heard by the caller From home: messages in one place.
Exclusive Call Forwarding • On: Activated Online when Do Not Disturb is turned on. • Dial *98 Message Waiting Indicator on TV1
Allows you to forward up to 20 phone • Off: *84# • On: *78# • Press 4 to change PIN While you’re watching TV, a small
numbers from a list of specific incoming Call Trace • Off: *79# • Follow the prompts. window appears on your TV screen to
callers to an alternate phone number. Traces the number of the last call you From any touch tone phone: indicate a new voicemail is waiting, and
Click on the ‘X’ to remove from the list. received - $8 per call charge. • Dial your U-verse phone number and will automatically disappear after ten
• On: Activated Online Note: Only Law Enforcement officials seconds.
• Off: Online or dial *83# have access to call records. A complaint once you hear your greeting, press * Set Number of Rings
No Answer Call Forwarding must be filed to give Law Enforcement • Enter your PIN Select how long your phone should ring
Sends any phone calls that aren’t officials access to call records. • Press 4 and follow the prompts before forwarding the incoming call to
answered to either voicemail or an • *57# Any touch tone phone voicemail.
alternate phone number. Call Waiting (forgot password): Turn Voicemail On or Off
• On: *92, enter a forwarding Plays an audible tone indicating that an •Dial your U-verse Voice home phone Using this online feature allows you
number, then press # incoming call is waiting to be answered. to control the call forwarding to your
Safe Call Forwarding You have the option to put the current number and once you hear your voice mailbox. When the feature is on all
Allows you to forward incoming calls call on hold and accept the other call. greeting, press * calls not answered will go to your voice
to another phone number if your main Or don’t accept the call that’s waiting • Enter your PIN mailbox. When it is off your voicemail
phone line has a service disruption. and send the caller to your voicemail •If you incorrectly enter your PIN, the will not answer calls.
• On: *372, enter a forwarding message box. If you have Caller ID system will prompt you to enter your Turn On, Off Voicemail Notification
number, then press # capability, then the number of the Authentication Code. Once you have Using this online feature allows you
• Off: *373# incoming caller will be displayed. entered your Authentication Code, to control the call forwarding to your
Call Blocking • Press “Flash” to activate follow the prompts to reset your PIN voice mailbox. When the feature is on all
Call blocking allows you to prevent and access your mailbox. calls not answered will go to your voice
up to 20 phone numbers from ringing during a call Change Voicemail Greeting mailbox. When it is off your voicemail
through to your phone. Caller receives a Choose the greeting callers will hear will not answer calls.
message saying: “the number you dialed when they reach your voice mailbox. Voicemail Viewer and
will not accept your call.” • Dial 98 Follow the prompts Voicemail-to-Text
• On: *60 and follow voice prompts Voicemail Access Get Voicemail-to-Text (VMTT) on your
• Off: *80# Allows you to access your voice mailbox qualifying iOS or Android device via
to retrieve voice messages. the Voicemail Viewer App or choose to
From home: automatically forward your voicemail
*98 or dial your home phone number. messages with VMTT to a designated
email address accessible from your
See the complete list of U-verse Voice features at att.com/uvfeatures and smartphone, tablet, or computer. For
other helpful user guides at att.com/userguides. more information, please visit
att.com/vmviewer.

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