Seymours Letting Deposit Guide_Single pages

DEPOSIT GUIDE

www.seymours-estates.co.uk

Woking Office: 01483 741300

DEPOSIT GUIDE

WHAT HAPPENS ON THE DAY I LEAVE? WHAT IF WE CAN’T AGREE?

You will meet the inventory clerk to check the If you have been unable to reach an agreement

condition of the property against the check in with the Landlord, the dispute can be referred

document at the beginning if the tenancy.The to the TDS (Tenancy Deposit Scheme). Both

clerk will then produce the check-out report parties will submit evidence for their claims

noting differences, excluding fair wear and tear, and the TDS will begin the arbitration process.

which will form the basis of any claim against Once the TDS has concluded it’s investigations

the deposit. it will apportion the deposit accordingly.

WHAT HAPPENS AFTER THE CHECK OUT? CAN SEYMOURS APPLY TO THE TDS
You should receive the check-out report FOR ME?
within 3 working days, it is sent to you and the No – we can only submit the claim for the
Landlord at the same time. Landlord. Seymours are not party to the
The Landlord will advise us if there is to contract and therefore can only advise the
be a claim.We will notify you straight away, Landlord regarding deductions, we are not
normally within ten days of the tenancy responsible for his final decision on the
ending. amount to claim.
The less items that are marked CT
(Chargeable to Tenant) the easier it is to HOW LONG DOES IT TAKE FOR THE TDS
assess any claim. TO REACH A DECISION?
Once a claim has been filed, the other party
CAN MY LANDLORD MAKE has 14 days to reply with any evidence.
DEDUCTIONS WITHOUT MY APPROVAL? The TDS will normally finalise their findings
No – any deductions must be agreed between within 28 days of all the documentation being
both parties. submitted.

IF WE AGREE HOW QUICKLY CAN
SEYMOURS RETURN MY MONIES TO ME?
We will refund the money on a secure BACS
payment which takes 2 – 3 working days.

HOW TO AVOID A DEPOSIT DISPUTE • You cannot return to collect items or
• M ake sure you attend the check-out – if obtain quotes after keys are surrendered.
• Please make sure any maintenance issues,
you dispute the clerk’s comments he will especially related to electrical items, are
charge to attend again. reported before the check out.
• M ost claims are for cleaning. If you • L ightbulbs are cheap for you to replace, the
did not use an approved cleaner they Landlord is able to charge a higher rate if
will not be able to return to deal with he is required replace them.
any of the oversights. Using an approved • T he Landlord does not have to allow you
cleaner guarantees there will be no to return missing items that are packed
charge for additional cleaning. An hourly in error. Make sure you have a copy of
cleaner is not the same as a professional the check in to ensure you leave all the
clean and will usually only be assessed as a Landlord belongings in the property.
Domestic Clean. • I f you are unsure what is your
• M ake sure you return all the keys, parking responsibility, please ask, we all want to
permits, fobs, window keys, post box keys reach a mutually agreeable solution as
etc.They are listed on the inventory check quickly as possibly.
in report. Lock changes can be expensive.

Woking Office: Morris House, 34 Commercial Way,Woking, Surrey, GU21 6EN
Tel: 01483 741300 Email: [email protected] Web: www.seymours-estates.co.uk