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Hosekepping Department

Submitted by
Ms. Chanipha Juntasuwan 116430102018-9 No.19

Present
Miss SupreeyaSubsuntorn

Couse : 01841202 English for Housekeeping

Hotel Management Program, Faculty of Liberal Art
Rajamangala University of Technology Thanyaburi (RMUTT)

Preface

This report was a part of subject of the 01841202 English for
Housekeeping. This report this piece made to study the system of
housekeeping and gain various knowledge in the housekeeper
system as well as providing knowledge of the English language If
anything goes wrong the organizers apologize here.

Chanipha

List of contents

Page

Housekeeping
Department…………………………………………………………………………………….
4

Exclusive
housekeeper……………………………………………………………………………………
……5

Head
housekeeper……………………………………………………………………………………
…………6

Floor house keeper, Assistant
housekeeper………………………………………………………………..……7

Room
attendant…………………………………………………………………………………………
……….9

Housekeeper…………...………………………………………………………………………
……………….10

Linen
supervisor………………………………………………………………………………………
………..12

Laundry
attendant…………………………………………………………………………………………
……14
Uniform…………………………………………………………………………………………
……………...17
Problem and
Solution………………………………………………………………………………………......
18
Question and
Answers……………………………………………………………………………………….....
19
Reference………………………………………………………………………………………
……………….25

Housekeeping Department
Housekeeping refers to the management of duties and chores

involved in the running of a household, such as cleaning, cooking,

home maintenance, shopping, and bill payment. These tasks may
be performed by members of the household, or by other persons
hired for the purpose. This is a more broad role than a cleaner, who
is focussed only on the cleaning aspect. The term is also used to
refer to the money allocated for such use. By extension, it may also
refer to an office or organization, as well as
the maintenance of computer storage systems.

A housekeeper is a person employed to manage a householdand
the domestic staff. According to the 1861 Victorian era Mrs.
Beeton's Book of Household Management, the housekeeper is
second in command in the house and "except in large
establishments, where there is a house steward, the housekeeper
must consider his/herself as the immediate representative of her
mistress.

And in the housewives job, there are still many positions as follows.

 Exclusive Housekeeper

 Head Housekeeper

 Floor Housekeeper, Assistant Housekeeper

 Room Attendant

 Housekeeper

 Linen room supervisor

 Laundry attendant

Exclusive Housekeeper

In some hotels, the entire housekeeping department is
directly dependent on the General Manager, while in some hotels
the head maid is directly dependent on the Front of House
Manager. of the Head of the Housekeeping Department, including
the inspection of various parts of the department whether it meets
the standards laid down or not control budget expenses Schedule
an employee's work schedule. and training They are also
responsible for the keys. to be distributed to the staff in the hotel

and maintain control of the cleaning equipment storage room But
some hotels will assign one of the senior head maids. To work as
the head of the housekeeping department must work closely with
the front desk. Get the part about rooms that are ready to be sold
(for rent) and must coordinate with the maintenance department
to help fix various equipment. that may be damaged both in the
room and in other areas in the hotel.

An executive housekeeper, co-ordinates between housekeeping
crews to inspect assigned areas to ensure standards are met. An
executive housekeeper manages many priorities and demands and
is able to solve problems, support staff, as well as perform the
duties of a housekeeper when required.

How long does it take to become an executive housekeeper?

To be an Executive Housekeeper typically requires 3-5 years
of related experience, or may have 2 years experience plus an
associates degree, or additional training or certification.

Head Housekeeper
The head housekeeper will supervise the work of the

housekeeper. or floor maids for 3 or more people in the case of a
small hotel The head housekeeper will be responsible for all
housekeeping duties.

As a head housekeeper, your job duties are to train and
supervise cleaning staff, prepare schedules and assign duties to
staff, maintain the inventory of cleaning supplies, inspect rooms
and common areas to make sure they are clean, meet the standards
of the hotel, and report to hotel management about your team's
work.

How to Become a Head Housekeeper

The primary qualifications for getting a job as a head
housekeeper are a high school diploma and several years of
experience with housekeeping duties. Most employers prefer

applicants who have professional training in hospitality
management, but this does not need to be in the form of a
college degree. Head housekeepers often need to juggle many
different tasks and responsibilities, so the ability to manage a
frequently-changing schedule is essential to your success in this
role. Other helpful qualities for starting a career as a head
housekeeper include leadership skills, budgeting skills,
resourcefulness, and familiarity with hospitality laws and
regulations.

Floor Housekeeper, Assistant Housekeeper
The floor maid will inspect the cleaning staff. or cleaning

staff/room attendants only working on any floor or part of the hotel
This includes both standard and suite guest rooms. Staff rooms,
corridors, stairs, shared bathrooms in the hotel area. living room
etc.
Floor housekeepers have final responsibility for the condition of
guestrooms. Each floor housekeeper is assigned three or more

floors. She/he gives the room attendants their room assignments
and the floor master keys, which are returned at the end of the
day. The floor supervisor checks, supervises, and approves the
attendants’ work and makes a periodical inspection of the
physical condition of all rooms on the floor.Reports to – The
Assistant Housekeeper and Executive Housekeeper.

Duties and Responsibilities of Floor Supervisors /Floor
Housekeepers -

• Supervise the handing over of soiled linen to the laundry
and the requisitioning of fresh ones from housekeeping.

• Ensure the supply of equipment and maintenance and
cleaning supplies to floors and public areas.

• Issue floor keys to room attendants.

• Supervise spring cleaning.

• Report on maintenance work on her floor.

• Coordinate with room service for clearing.

• Maintain par stock for the respective floors/ floor pantry.
• Coordinate with the front office manager.
• Facilitate the provision of extra services to guests, such as
baby sitters, hot-water bottles, and so on, on request.

• Immediately report any safety or security hazard to the
security department or to the management.
• Check on scanty baggage.
• Prepare housekeeping status reports.
• Supervise cleaning on the allotted floors and areas-

including guestrooms, corridors, staircases, and floor
pantries of the allotted floors.
• Report on standards of individual staff performance.

Room Attendant

There is a duty to clean and provide various services. related
to the stay of the guest, such as the bedroom, living room,
bathroom and toilet, including the corridor in front of the room

A room attendant is a hospitality professional who acts as a
housekeeper for a hotel or motel. Room attendants help these
establishments keep their rooms clean and welcoming. In this way,
they can help create a positive experience for guests.

What does a room attendant do ?

Room attendants have a rage of responsibilities related to
housekeeping. Some of their typical jop duties include

Room Attendant Responsibilities:

 Greeting guests and responding to queries.
 Changing bed linen and making beds.

 Replacing used towels and other bathroom amenities, such as
shampoo and soap.

 Sweeping and mopping floors.
 Vacuuming carpets.
 Dusting and polishing furniture.
 Emptying trash containers and ashtrays.
 Restocking beverages and food items in the minibar.
 Cleaning public areas, such as corridors.
 Reporting any technical issues and maintenance needs.
 Updating status of guest rooms on assignment sheet.
 Returning and restocking cleaning cart at shift end.

Room Attendant Requirements:

 High school diploma, preferred.
 Previous guest service and/or housekeeping experience.
 Experience using industrial cleaning equipment and products.
 Flexible working hours.
 Ability to work with little or no supervision while meeting high-

performance standards.
 Physical mobility and stamina.
 Ability to follow instructions.
 Professional and polite.

House Keeper

Have a duty to lift or move heavy furniture or throw away
trash. Sometimes they may also be responsible for cleaning the
common areas of the hotel. In Thailand, this position name is rarely
found. The most commonly used location name is Cleaner.

Housekeeper maintain cleaniless in their work environments
by performing routine cleaning duties. Housekeepers often work in
hotel. But they may also fine employment in residential facilities or
individuals homes. Employers may alternately refer to these
professional as room cleaner, maid house cleaner, room attendant
or housekeeping aides. Typical task performed by housekeeper
include:

 Cleaning bed linens and making beds
 Removing garbage and recycling
 Vacuuming carpets, sweeping and mopping floor,

dusting surface and cleaning lighting fixture in bedrooms
living areas and other parts of the home or facility
 Replacing bath linens with neatly folded and artfully
arranged towels, washcloths and bath mats
 Cleaning coffee pots, washing dished and restocking
supplies for the coffee bar, wet bar and other food and
beverage facilities
 Restocking amenities such as soaps, lotions, shampoos,
toilet paper and face tissue

Linen room supervisor

The Linen Room Supervisor oversees the linen/uniform room
operations. He/She ensures proper storage of linens, towels and
staff uniforms. He/She responds to guests' needs. He/She ensures
all repairs and alteration works adhere to hotel’s guidelines.
The Linen Room Supervisor sets an effective way to communicate
internally. He/She ensures teamwork and high productivity.

He/She works well under pressure at work. He/She is required to
do shift work. room supervisor

Duties

 Apply emotional competence to manage self and team.

 Assist team member to communicate and engage at the
workplace in an effective way.

 Assist to build effective work teams.

 Build relations for customer confidence.

 Develop personal effectiveness at supervisory level.

 Do stocktaking.

 Engage in new ways to improve service.

 Ensure sustainable business operations through adoption of
environmental practices.

 Grow and inspire team members through capability
development.

 Observe and reward performance in a team to support
achievement of results.

 Observe guest experience.

 Oversee and ensure the workplace is safe and secure.

 Oversee asset and inventory.

 Oversee linen and uniform room operations.
 Resolve guests’ concerns and feedback.
 Show initiative and enterprising behaviours.
 Solve problems and make decisions at operations level.

Laundry attendant

Use this Laundry Attendant job description to advertise your
vacancies and find qualified candidates. Feel free to modify
responsibilities and requirements based on your needs.

Laundry Attendant responsibilities include:

 Sorting, washing, drying, pressing and folding clothing and other
textile items

 Removing stains from items using the appropriate procedures
 Performing minor sewing duties as needed

Job brief
We are looking for an attentive Laundry Attendant to support the
functions of our establishment and the needs of our customers.

A Laundry Attendant’s responsibilities include cleaning, pressing
and folding laundry as needed. They may also be responsible for
the maintenance of laundry equipment and other duties around
the facility.

Ultimately, you will play a crucial role in the presentation of the
establishment by ensuring all textiles are well cared for and
maintained.

Responsibilities

 Folding laundry
 Keep an updated inventory of laundry detergents and sewing kits
 Track maintenance and repairs on laundering equipment
 Ensure that the facility remains clean at all times
 Anticipate and respond to customers’ queries, concerns and

complaints

Requirements and skills

 Proven work experience as a Laundry Attendant or similar role
 Familiarity with cleaning detergents and laundering equipment
 Ability to stand for long periods
 Outstanding organizational and time management skills
 Excellent analytical and problem-solving skills
 High school diploma or equivalent is preferred

Frequently asked questions
What does a Laundry Attendant do?
A Laundry Attendant sorts, washes and folds laundry as needed
by their facility. They also help remove stains from items with
appropriate procedures as needed.

What are the duties and responsibilities of a Laundry
Attendant?
A Laundry Attendant will have various duties depending on where
they are working and the type of laundry they receive. In most
cases, a Laundry Attendant will be required to sort, fold and work
with customers to ensure their laundry needs are met.

What makes a good Laundry Attendant?
A good Laundry Attendant needs to have excellent
communication skills since they usually work directly with
customers. They also need to have good organizational skills to
ensure the right laundry is delivered properly.

Who does a Laundry Attendant work with?
A Laundry Attendant typically works alone to complete various
tasks, and they are supervised by a General Manager who
oversees the quality of work done throughout their shift.

Unifrom

Wearing
masks

Wearing
pants

I named this uniform “Protect form” Represent the position of
a house keeper the design male wearing the pants to be
comfortable to do the job instated wearing the skirt or dress
and male also make it look more smart to be good personality

Problems and solution in Housekeeping department

1. Smell
Hotel has a difference environment. And often is a
strange smell from the hotel area such as Smoke smell
form side walk so we should inform our guest and use
deodorant spay to keep them from smelling bad while
staying

2. Room items broken
The solution to problem has a policy to inform customers
before arrival or to keep deposit for the key to prevent
customers from feeling from paying damage

3. Clogged pipe
How to solve the problem put a clear sign inside the
room. Do not thrown tissues into the toilet in many
languages so the guests can understand both Thai and
foreigners

4. Do not enough toiletries
Solution regularly check the cleanliness and always fill
the equipment ready before guests enter the room

5. Rubbish under the bed
One of the first place most guest look upon arrival is
under their bed. So it’s important this space is not
ignored when it come to cleaning. Any remainder
rubbish suggest the staff have made minimal effort in
tidying

Question and answers

QUESTION

1. Who does a Laundry Attendant work with?
A: Front office
B: Kitchen
C: Everyone
D: Work alone

2. What does a Laundry Attendant do?
A: Welcoming guest and make a reservation

B: Making food

C: A Laundry Attendant sorts, washes and folds laundry
as needed by their facility. They also help remove stains
from items with appropriate procedures as needed.

3. What is House keeper
A: Do laundry

B: Have a duty to lift or move heavy furniture or throw
away trash

C: Doesn’t have any choices collect

D: Making room, making bed

4. What is the last step of housekepper
A: Report on standards of individual staff performance.

B: Ensure the supply of equipment and maintenance
and cleaning supplies to floors and public areas.

C:Issue floor keys to room attendants
D: cleaning.

5. What does room attendant do?
A: Cleaning public area
B: duty to clean and provide various services. related to
the stay of the guest, such as the bedroom, living room,
bathroom and toilet, including the corridor in front of
the room
C: Have a duty to lift or move heavy furniture or throw
away trash
D: Doesn’t have any choices collect

6. What makes a good Laundry Attendant?
A: Steal guest stuff
B: Checking bag guest when guests not around
C: good Laundry Attendant needs to have excellent
communication skills since they usually work directly
with customers
D: Impolite with the guests

7. What is the Exclusive Housekeeper

A: General Manager
B: Laundry attendant
C: Linen Supervisor
D: Floor Housekeeper
8. Which place the Floor Hosekeeper wok?
A : Any part of hotel example public area.
B: Car park
C: Lobby
D: All collect

9. What is Housekeeper
A: Manager
B: Chef
C: Reception
D: The head housekeeper will supervise the work of the
housekeeper

10. What does housekepper do?
A: Making room
B: Prepare housekeeping status reports.
C:Welcoming guests
D: Make a reservation

ANSWERS

1. Who does a Laundry Attendant work with?
A: Front office
B: Kitchen
C: Everyone
D: Work alone

2. What does a Laundry Attendant do?
A: Welcoming guest and make a reservation

B: Making food

C: A Laundry Attendant sorts, washes and folds laundry
as needed by their facility. They also help remove stains
from items with appropriate procedures as needed.

3. What is House keeper
A: Do laundry

B: Have a duty to lift or move heavy furniture or throw
away trash

C: Doesn’t have any choices collect

D: Making room, making bed

4. What is the last step of housekepper
A: Report on standards of individual staff performance.

B: Ensure the supply of equipment and maintenance
and cleaning supplies to floors and public areas.

C:Issue floor keys to room attendants
D: cleaning.

5. What does room attendant do?
A: Cleaning public area
B: duty to clean and provide various services. related to
the stay of the guest, such as the bedroom, living room,
bathroom and toilet, including the corridor in front of
the room
C: Have a duty to lift or move heavy furniture or throw
away trash
D: Doesn’t have any choices collect

6. What makes a good Laundry Attendant?
A: Steal guest stuff
B: Checking bag guest when guests not around

C: good Laundry Attendant needs to have excellent
communication skills since they usually work directly
with customers
D: Impolite with the guests

7. What is the Exclusive Housekeeper
A: General Manager
B: Laundry attendant
C: Linen Supervisor
D: Floor Housekeeper

8. Which place the Floor Hosekeeper wok?
A : Any part of hotel example public area.
B: Car park
C: Lobby
D: All collect

9. What is Housekeeper
A: Manager
B: Chef
C: Reception
D: The head housekeeper will supervise the work of the
housekeeper

10. What does housekepper do?
A: Making room
B: Prepare housekeeping status reports.
C:Welcoming guests
D: Make a reservation

Reference

JOPSBD. (2022, JUne 18). Jopbsbd. Retrieved from Jopsbd: https://th.jobsdb.com/th-
th/articles/%E0%B9%81%E0%B8%9A%E0%B9%88%E0%B8%87%E0%B9%81%E0%B8%9C%E0%B
8%99%E0%B8%81%E0%B8%87%E0%B8%B2%E0%B8%99%E0%B9%83%E0%B8%99%E0%B9%82
%E0%B8%A3%E0%B8%87%E0%B9%81%E0%B8%A3%E0%B8%A1-2/