July Newsletter

FINANCE UPDATE

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Issue 1: July 2018

In this Issue:

Message from Nicole

Check in with Nicole on why she’s excited about our first newsletter.

Canadian Premier Announces a New Partnership with RMA

Canada’s auto finance market is doubling in size and we’re just getting started -
a definite must read and a big win for the organization.

Finance Update with Brian

What does the company’s financial position look like at end of Q1?
We have all the answers here.

What’s Happening @PMO?

Read up on three key projects you should know about.

Birthdays, Milestones & New Faces

There’s always something worth celebrating around the offices.

Three Tips for a Stress-Free Vacation

Learn simple & easy ways to organize your emails.

Don’t Sweat It, Shred It

Everything you wanted to know about the proper disposal of confidential documents.

What’s Trending in the Industry:

Read more on why Manulife cut 700 customer service jobs to
digitalize customer service operations

Never make a cold call again! Learn how to sell to businesses and consumers
by following these six easy steps

MESSAGE FROM NICOLE

I am excited to introduce our new monthly
newsletter! Our company is growing and
evolving, and this enhanced communication
tool will help elevate, promote and share more
vividly and actively all that we do.

We have built our business through a strong
commitment to our partners and to their
customers. Sharing our company stories,
achievements and successes is a meaningful way to demonstrate how we
are making a difference. This is an exciting time to be part of the Securian
Canada team and I look forward to sharing our successes - together!

Nicole

P.S. Stay tuned for our first company wide Ready-Set-Fit Virtual Challenge.
It’s time to step it up!

Canadian Premier Announces a New Partnership with
RMA for Pilot Entry into Auto Credit Insurance Market

Canadian Premier is pleased to announce a This opportunity with RMA has the p o -
new partnership with RMA, a Toronto-based t e n t i a l t o g e n e r a t e $ 5 M i n premium
company that delivers risk management for Canadian Premier -- a big win for the
solutions and offers third-party administra- organization and a pilot entry into the
tion (TPA) and consulting services in the growing auto credit insurance market.
insurance and reinsurance space.

RMA will be distributing Canadian Premier’s
credit insurance products to their auto
creditor partners, including Toyota Dealer-
ships, as well as other smaller auto dealers.

According to the Auto Finance: Market
Trends of March 2016, Canada’s auto
finance market has nearly doubled in size
over the past eight years, from roughly $60
billion to $120 billion.

FINANCE UPDATE
WITH BRIAN

At the June Town Hall, CFO Brian Clark
provided an overview of the company’s
financial position for the first quarter of
2018.

KEY HIGHLIGHTS:

• Our higher than normal expense ratio included costs paid out to support
Transition, which have continued well into mid-year. These types of expenses
are one-time only and will not to continue.

• Year-over-year revenue was slightly below plan mostly due to lower invest-
ment income returns, resulting from changes in interest rates.

• Overall we are in a good financial position and are making progress against
our goals.

Finance Chart Q1 2017/2018. Watch Brian’s remarks from the June Town Hall in the link
above.

WHAT’S HAPPENING
@PMO?

The PMO serves an important, strategic function
within the organization. It manages multiple,
cross-functional projects with the goal of driving
continuous improvement internally and for partners
through the application of a consistent, reliable and
transparent project framework.

The PMO has over 30 projects underway at anytime – making them a high
demand team. Here are three key initiatives on the go:

TORONTO OFFICE MOVE

In May 2018, our two Toronto offices came together in one new location. The interna-
tional project team comprised staff from the US and Canada. In addition to the sheer
number of move logistics, the team tackled a net new security and telephony system,
and managed multiple design elements to support a smooth transition. Congrats to the
project team – we hear Toronto is loving the new space.

CRITERION LEGACY SUNSET 2018

Last year the PMO began mapping out requirements to transition over thirty credit unions
off our CRIterion Legacy Loan Origination System (LOS), to the newer CRIterion LOS. This
project was a massive undertaking, requiring extensive planning, training and support to
ensure business continuity during the system transition period. The project is expected
to wrap up before year end.

HBC PILOT

Hudson Bay Financial, a long-time partner, approached Canadian Premier to create a
new, non-creditor insurance product that could be marketed to their HBC Loyalty Cus-
tomer base of more than five hundred thousand Canadians. Over the past year, teams
from Valeyo, Canadian Premier and HBC have been working together on an end-to-end
campaign that will support development and distribution of the product via an integrat-
ed marketing campaign, including Google ads, social media and direct mail. This is the
first time in 5 years the team has worked on an external marketing campaign. The
initiative represents a new start and opens the door to further our partnership with HBC
as well as replicate this type of initiative with other partners.

BIRTHDAYS, MILESTONES
& NEW FACES

Employees are what makes an
organization great.

Best wishes to all staff celebrating their birthday in July:

Juan Del Pozo Charles Blaquiere Jo-Ann Scott Debra Hannam
Jas Patel Graham Kent Jacqlyn Marcus Alison Smith
Denise Shannon Wayne Peddie Victoria Liu George Pappanastos
Donna Oliver Adele Watson Veena Prasad Bonnie Sahni

Thank you & congratulations to staff celebrating an important milestone
with the organization. We are glad that you are part of our work family!

5 Years in May 10 Years in June 25 Years in June
Trupti Patel Christian Munongo Connie Morelli
Kamran Iqbal
Juan Del Pozo
Grant Phillips

A big welcome to our new colleagues!
Say hello to new faces in the office.

Anne Chang Joana Sotto Arvind Pandher Veena Prasad

Sales Support Analyst Data Entry Associate Account Executive Receptionist

Laura Conciatori Anson Huang Mark Tierney Stefanie Sidelnikova

Specialist, Communications Account Executive Junior Claims Examiner Receptionist

Asma Desai Tina Huang George Papaeliou

Legal Counsel Intern, Actuarial Analyst Customer Service Representative

Ronnie Ho Abraham James Shera Piracha

Customer Service Specialist, Marketing Intern, Partnerships
Representative, Underwriting

THREE TIPS FOR A
STRESS-FREE
VACATION

TIP 1: KEEP YOUR CALENDAR UP TO DATE

• Ensure your calendar is up to date to reflect
your meetings, vacation time and work travel
schedule

• Avoid accepting meetings when you know
you will not be in the office

KEY HIGHLIGHTS:

TIP 2: SET YOUR OUT-OF-OFFICE REPLY
MESSAGE

• Your message should indicate your out-of-
office dates and immediate contact

• Always include the reception number should
someone require immediate assistance

KEY HIGHLIGHTS:

TIP 3: CREATE A FILTERING SYSTEM BEFORE
YOU LEAVE

• Create filters that sort incoming emails into
specific folders. For example; create a filter
that puts all emails sent by immediate team
members into a single folder. The result? Your
inbox will be at or near zero

• Click here to watch a video on how to filter
your emails!

DON’T SWEAT IT,
SHRED IT!

Protecting the privacy of our partners and
their customers’ information is one of our
top priorities. One of the small, but import-
ant things each of us can do is make sure we
properly dispose of sensitive and confidential
documents.

Generic documents like newspapers or scrap paper can be recycled.
However, documents with any customer information should be shredded.
Each copy room has a locked shredding bin.

Check out this handy chart for what to shred vs. what to recycle:

SHREDDER BLUE BOX
Anything with individual information Newspapers, Magazines, Advertisements

Screen Prints Generic Information
Envelopes with Return Address Scrap paper (without customer info)

Corporate Documents Public Documents
Draft Letters Any forms without personal information

Fax Confirmation Documents

WHAT'S TRENDING IN THE INDUSTRY:

Manulife Cutting 700 Jobs as It Aims to Go Digital
in Customer Service Operations

"Client expectations have changed so dramatically, and they no longer compare us to
other financial services institutions, they compare us to the best service that they're
getting from the best companies across any industry." Read more on what CEO
Michael Doughty has to say about the digital market.

Read More

How to Sell to Businesses and Consumers
Without Making Cold Calls

Follow these six steps that will make your work life easier and see if it
actually works.

Read More

Thank you for reading!

Your opinion is important to us and we would love to hear your feedback!
If you have any questions or suggestions of what you would like to see in the
next newsletter, please email: [email protected]