Mint Green Clean Minimalist Annual Report (3)

ANNUAL
REPORT
2017

A NOTE
FROM DR. V

Dear Friends and Supporters,

Thank you for making 2017 another great year for
Family Outreach Center, Inc.!  This year marks our
38th year of providing services in West Michigan
with Kent County being our base of operation.  Our
dedicated staff has done an incredible job at
expanding our outreach while strengthening our
programs and services. 
A few program highlights include:

• Serving more than 2800 children, adolescents, adults and families
• Expanding our work in area schools
• Receiving approval to serve younger African American males who are victims of violence
• Expanding services and the identification of a more central location in Muskegon County
• Grant awarded to provide services to those who are uninsured or under-insured
• Offering  additional social work training opportunities along with CEU’s for area professionals
One of our business goals is to keep our overhead low while increasing our service in the field.   Your
financial support helps to make this possible.   Family Outreach Center is strong due to the
generosity of our community who comes together to donate time, resources, and talent in support
of our important mission.   In addition to the quality clinical work we are most known for, we
provided 188 educational groups, presentations, workshops, and resource fair exhibitions this year
alone.
Our Board of Directors has and is helping us to increase our donor base and continually supports our
efforts to ‘reach out to strengthen family life’ for those who represent the underserved in the
community.  
Thank you again for your interest in and support of Family Outreach Center, Inc.  We are looking
forward to achieving much more for the good of the community in the year to come!
Sincerely,

Dr. V

Dr. Veneese V. Chandler, Executive Director and CEO
Family Outreach Center, Inc.

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

OUR BOARD

Mr. Robert Poppe Our Mission
(President) Steelcase, Inc.
Atty. Timothy Ryan “leading the way in
(Vice President)  Jackson Lewis LLP promoting healthy
Mrs. Willa Hill
(Secretary) family living by
Grand Rapids Public Schools reaching out to
Mr. Michael A. Maier  
(Treasurer)   underserved
Geenen DeKock Properties populations and
Mr. Bobby Branch those who are low
Lacks Enterprises, Inc.
Mrs. Audrey Mayfield income in our
AHM community”
Mr. Dan DeVos  
DP Fox
Mrs. Angie Hamlett
Habitat for Humanity of Michigan
Mr. Caleb Hollier
Gill Industries
Mr. James Kilbourne  
Burton Heights Body Shop
Ms. Lisa C. Reminga
Cascade Engineering Inc.

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

OUR 2017
MANAGEMENT
TEAM

Dr. Veneese V. Chandler
 Executive Director & CEO

Carla Waite
Director of Clinical Services, LMSW

Lisbeth Johnson
Director of Finance, B.S.

Michele Seasly
Outpatient Services Program Manager,
LMSW, CAADC, CCS

Melissa Potvin
Adult Case Management Clinical Supervisor,
LPC, CAADC
 
Jon McKay
 Jail Program Manager, LMSW

Rebecca Stevens
Children’s In-Home Program Manager,
LMSW

Sharon Morrison
Office Manager

Kelly Suarez
Human Resources/IT Manager

Rina Amsbaugh
ECR System Administrator

Alisha Lauchie,
Prevention and Education Coordinator,
LMSW

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

OUR PROGRAMS

BY DESCRIPTION

Since its inception in August of 1979, Family Outreach Center
has been committed to offering services to address the

behavioral health needs of those residing in the urban core of
Grand Rapids and throughout West Michigan. 

Outpatient Services- Mental Health and Substance Use Disorder Counseling for
Children, Youth, Adults and Families

Community Based Services-Coordination and linking to services and resources
in our community; including psychiatric services and Faith based counseling
services 

Native American Community Services- Mental health and substance use
treatment, supportive services and information for Native Americans living in
Kent County

Jail Mental Health - Screening, assessments, and crisis intervention for
Inmates at the Kent and Muskegon County Sheriff’s Departments

Family Engagement Therapy- Community Based Substance Use Disorder Case
Management and Treatment Service for Women and Men with Dependent
Children

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

OUR PROGRAMS

Recovery Management- Community Based Substance Use Disorder Treatment,
Case Management and Recovery Coach Services in Kent and Muskegon
Counties

Muskegon Services-In partnership with HealthWest we offer Recovery
Management, Outpatient and Jail Substance Use Services.

Seeking Safety for African American Males- Assessment, Treatment, and Group
Education for African American Males 14-24 Who Have Experienced Trauma as
a Result of Being Exposed To Violent Activity

Children’s In Home services-  Counseling, case management and Trauma
Focused Cognitive Behavioral Treatment (TFCBT) services for families with a
child or adolescent who has a serious emotional disturbance (SED) diagnosis.

KSSN and School Based Outreach- Neighborhood and in-school services to
promote positive academic and social-emotional outcomes for children, youth
and families, including in school individual and Family Counseling, Youth
Screen and Other Specialty Services

Project CHILL- An After School and Summer Enrichment Program for Children
of Disordered Adults

Prevention and Education Services- Community and School Based Group
Substance Abuse Prevention Interventions for Children, Adolescents and Adults

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

OUR PROGRAMS

BY THE NUMBERS

Outpatient
Services

   774 clients
4,529 contacts
  4,421 staff hours

Community Based
Services

DOCTOR SERVICES

414 clients | 1,564 contacts | 833 staff hours 

COMMUNITY LIAISON

43 clients | 131 contacts | 167 staff hours 

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

Native American
Community
Services

 20 clients
 520 contacts
    518 staff hours

Family Engagement
Therapy

 86 clients
 1,865 contacts
    1,798 staff hours

Recovery
Management

 39 clients
 994 contacts
    1,024 staff hours

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

Jail Mental
Health

   43,006 case notes
20,862 referrals made

Inside the Jail

Men’s Re-Entry Program & Women’s Sober Living Unit Programs:

Clients receive Cognitive-Behavioral Therapy classes, individual case

management services and referrals to community resources to facilitate

a successful re-entry into the community from a jail setting. Individual

re-entry plans are developed and coordination with community

partners are ensured to help clients reach their goals! 

  79MEN'S RE-ENTRY

SERVED

43,006 Case Notes

20,862 Referrals

BY THE NUMBERS... 22,870 Individuals booked in    

8,364 Individuals Assessed

4,588 Inmates on Psychiatric Meds

1,032 SMI clients Identified

469 SMI currently in services

281 SMI referred to MI Pod

62 DD clients identified
54WOMEN'S SOBER LIVING UNIT
SERVED

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

Muskegon
Services

 296 clients
 3,018 contacts
    3,507 staff hours

Seeking Safety

 150 clients
 1,523 contacts
   1,867 staff hours

Children's 
In-Home Services

381  clients
 7,401 contacts
    9,697 staff hours

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

KSSN and
School Based

Outreach

  622 clients
   8,129 contacts
    7,702 staff hours

Project C.H.I.L.L

 35 clients
 791 contacts
    1,495 staff hours

Prevention and
Education Services

PARENTING CLASSES

67clients| 368 contacts| 736 staffhours 

SUBSTANCE USE
PREVENTION CLASSES

256clients| 184contacts| 313 staffhours 

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

FROM THE
DESK OF
CARLA

Family Outreach Center’s clinical program staff strives for excellence and has
 dr eesvoeulorpceesdwaecostmripvaestsoiorneastteoreenvqiuraolnitmy eonf tliovifnpgefooprleeahcehlpiinndgivpiedoupallew.  eTsherrovueg. h  staff
In 2017 Family Outreach Center continued to adopt Evidence Based
Treatments (EBT’s) into routine practices across programs.

Trauma Focused Cognitive Behavioral Treatment (TFCBT) has proven to
be beneficial in changing kids’ lives. Family Outreach Center trained 6
staff in 2017.  These staff joined our growing team of certified TFCBT
therapists in the Children’s In Home Services program.   The University
of California at Los Angeles Post-traumatic Stress Disorder Reaction
Index (UCLA-RI) is one of the most widely used instruments for the
assessment of traumatized children and adolescents.  Although the
instrument was not designed to make a formal diagnosis, it can provide
preliminary diagnostic information. Family Outreach Center tracks the
UCLA score at intake, mid-point and discharge.  Youth completing the
TFCBT program have shown a 53% decrease in trauma symptoms to
date.  

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

In May 2017, 10 Children’s In-Home staff attended a regional clinical
training on TRAILS- Transforming Research into Action to Improve the
Lives of Students. TRAILS is the evidenced-based Cognitive Behavioral
Therapy (CBT) model for addressing anxiety and depression. Four staff
participated in a 12-week web - and phone-based support from a
TRAILS staff with the intent of becoming consultants for future coaches
beginning in 2018. This provides the opportunity to assist school
personnel in early and effective interventions for children and
adolescents with untreated mental illness.
The Seeking Safety Modification Project is serving a target population
of young African American males ages 14-24 who have been the victim
of violence.  The program is using a modified Seeking Safety curriculum
as part of a demonstration project with the U.S. Department of Justice
(DOJ) through its Office of Justice Programs and Office for Victims of
Crime (OVC).  The program is evaluated through Western Michigan
University who reports “The Project has successfully helped survivors
to increase their safe coping behaviors and reduced their PTSD
symptoms and the impact of these symptoms on their daily lives (e.g.,
relationships, school, and work).”  The program has successfully
graduated 79 young males to date.   
During 2017 Family Outreach Center’s Outpatient Program has two (2)
additional staff trained in Eye Movement Reprocessing and
Desensitization (EMDR).  Family Outreach Center’s Outpatient
Counseling Program now has three (3) (EMDR) specialists.    EMDR
therapy is a cost-effective, non-invasive, evidence-based method of
psychotherapy that facilitates adaptive information processing.  EMDR
offers the life changing capacity to overcome the devastating effects of
psychological trauma.
The Outpatient and Adult Case management team trained seven (7)
staff to deliver acupuncture services for clients served at Family
Outreach Center.  Acupuncture can be useful through all phases of
addiction treatment. Staff were trained to utilize the NADA 5-point
treatment involving placing five needles into five points in each outer
ear and leaving them for about 30 minutes thus reducing cravings,
 promoting  anxiety and stress relief, and reducing depression.

Family Outreach Center continues to be a leading provider of behavioral health
services in Kent County for low income and underserved members of our
community.

Carla Waite

Clinical Director
Family Outreach Center Inc.

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

PERFORMANCE
QUALITY
IMPROVEMENT

Family Outreach Center works hard to ensure that the highest standards of
150quality are achieved and maintained throughout our service delivery system.

 Quarterly satisfaction surveys are distributed and collected within our
program network. 

100 93% 95% 95% 95% 97%

92% 96%

100 80% 90%

5075

50

025

0 OTHER PQI HIGHLIGHTS
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AngerAMnagPneOCsrauyhtiglcpMedhaiartPimanOeCsteearunyhi'tinnglcttcspedhairtimaeteerni'nnttcs

SUD APSrdeUulvtDeCACnPHtriIdaesoLulvtenLeCCnHtiIasoLenL
In 2017 Program managers Family Outreach Center program staff
worked to streamline  and managers completed in depth file
documentation requirements reviews on 447 open/closed cases in
and person centered planning. 2017. Regular file reviews ensures
 A universal Safety Plan was   compliance with documentation
 developed for use across all   guidelines, person centered planning
programs as well as  the and quality care for those we serve.   In
addition of a  interim plan to addition, the management staff revised
meet client needs during the and  updated the file audit tool to
initial phase of treatment.    ensure accuracy and align with the
Lakeshore Regional Entity’s auditing
focus

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

FUNDING

$ 1 3 , 8 0 4 Miscellaneous

$ 1 7 , 5 4 0 Community Corrections
$ 1 9 , 4 0 7 In-Kind Contributions

$ 7 0 , 9 1 1 Medicaid Outreach

$ 9 1 , 5 4 0 Department of Human Services

$ 1 6 4 , 9 8 8 Jail Workforce Development

$200,914 City of Grand Rapids
$221,004 Kent Intermediate School District
Contributions
$360,090 Health West
$402,505 Other Service Fees
$404,874 Network 180
$3,276,307

TOTAL REVENUE:  $ 5,243,884.00 

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

DEMOGRAPHICS

GENDER

FEMALE MALE

 50%  50%

AGE

29% 0-12 YEARS
16% 13-17 YEARS

55% 18+ YEARS

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

RACE AND ETHNICITY

50%

White/Caucasian

50%

PersonsofColor

23% NotHispanic/Latino

Hispanic/Latino 77%

23%

LANGUAGE 77%

94%English

6% Spanishor Castillian

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

HOUSEHOLD INFO

Average
Family 
Income

$16,687

4Average Family Size

“Reaching out to
strengthen family life”

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

HOW YOU
CAN HELP

OUR MOST HEARTFELT THANK YOU TO OUR DONORS AND
SUPPORTERS WHO HELP US MAKE OUR MISSION COME TO

LIFE! 

We couldn't do this work without you, and for that, we are forever grateful. With ever
changing finances, needs of those we serve and  increased mental health concerns of
those in our community we expect the need for services to continue to grow. In order
to meet those needs, we need your help!

LIKE US ON FACEBOOK 

GIVE THE THE GIFT OF TIME 
We have volunteer board and committee position
available. Share your knowledge and expertise in
support of our work.
ATTEND EVENTS OR HELP PLAN
We have a variety of fund development projects, events
and opportunities. Help plan or purchase a ticket! 

GIVE A GIFT FROM OUR WISH LIST

GIFT HERE

DONATE CASH, BEQUESTS, TRUSTS

DONATE

FAMILY OUTREACH CENTER | ANNUAL REPORT 2017

ANNUAL REPORT
2017

Family Outreach Center, Inc.,

Main Office: 1939 S. Division
                        Grand Rapids, MI 49507
                        P: 616-247-3815
Southwest Office:         
                        255 Colrain, SW, Suite 2
                        Grand Rapids, MI 49548
                        P: 616-988-1479
Muskegon Office:
                         1611 Oak Avenue
                         Muskegon, MI 49442
                         P: 231-332-4060
Northwest Office:
                         671 Davis NW
                         Grand Rapids, MI 49504
                         P: 616-247-3815

facebook.com/focgr
twitter.com/Family_Outreach
www.focgr.org

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