CRHCP Final Data Report

Data Report
Fall 2018

• 101 participants signed up for the course Members vs Non Members
• 98 participants completed the course
• 94 took the final exam 90 80
80
Clinic Types 70
60
70 50
61 40
30
60 20 18
10
50
0
40 Category 1
30 27
Members Non Members
20
10 • Participants had from August-October to study
• There were 4 modules broken down into 3-4 sections of written
10
material and also additional optional video content
0 • Each Module Section had a knowledge test that consisted of 12-20
Category 1
questions each
Provider Based Independent Non RHC • There was a survey for each module as well as an overall course

survey
• The Final Exam consists of 92 multiple-choice questions.

Participants were given 2 hours to complete the final.

Module Surveys

▪ Admin & Finance
▪ Billing & Coding
▪ Human Resources
▪ Regulatory Compliance & Quality

Q1: Rate your knowledge level prior to
completing the course:

60 56
53
52

50 47

43

40 37

Percent 30 23

21 21
20

10 34 3
5 Compliance
Billing & Coding Human Resources
0
Admin & Finance

Module

None Moderate Intermediate Advanced

Q2: How much time did you spend completing the
module:

100
90

90

80 75

70 67
60 59
Percent
50

40 25
19
30 27
6 42 7
20 2 11
10
Billing & Coding Human Resources Compliance
10 4
0
Admin & Finance

Module

2-4 hrs 4-6 hrs 6-8 hrs 8+ hrs

Q3: Did the module provide a sufficient amount
of information?

120

100 97 100 100
90

80

Percent 60

40

20 10

3 0 0
0 Compliance
Billing & Coding Human Resources
Admin & Finance

Module

Yes No

Q4: Was the content arranged in a clear and
logical way?

120

100 95 100 100
93

80

Percent 60

40

20 7 0
0 Compliance
5
Billing & Coding Human Resources
0
Admin & Finance

Module

Yes No

Q5: Was the content sufficiently explained?

120

100 97 98
88 86

80

Percent 60

40

20 12 14 2
3 Compliance
0
Admin & Finance Billing & Coding Human Resources

Module

Yes No

Q7: Did the quiz appropriately test the material
that was presented in the module?

120

100 96 94 99 98

80

Percent 60

40

20 6 2
1 Compliance
4
0 Billing & Coding Human Resources

Admin & Finance

Module

Yes No

Q8: Did the narration/videos add value and
provide a better understanding of the content?

90 84 82 82 84
80

70

60

Percent 50

40

30

20 14 17 17 16

10 11 0
2 Compliance
Billing & Coding Human Resources
0
Admin & Finance

Module

Yes No Not Viewed

Q9: Rate the sound and/or quality of this module:

90

80 78
70 67 68 69

60

Percent 50

40

30

20 14 18 15 17
10 9 9
9 10 4
1 4 6 10
0
1 0 Copmliance
Admin & Finance
Billing & Coding Human Resources

Module

Excellent Above Average Average Below Average Not Viewed

Q10: What could be improved, if anything, in the module content
and/or quiz questions? (top 5 answers)

Admin & Finance

1. More videos
2. Provide more examples of content

• More explanation on scheduling & no-shows
• Bad debt
• Bullet points were not always clear
• More examples of forms
3. Practice sheets/Worksheets-make more interactive
4. Transition from Worksheet S was not clear on where it starts and where it ends

Billing & Coding

1. More videos
2. More detailed information for newbies

• Specific claim examples
• Non-covered services(ABNs) was not touched on
• Multiple visits same day
• Preventative services
• All charges roll to the first line except for applicable qualifying visits
• ICD-10
• Modifier usage/recommendations
3. Examples of applying the lessons learned
4. ICD 10 Coding Basics didn’t seem to flow as well as the other sections
5. Struggled with Section 2 organization of information

Q10: What could be improved, if anything, in the module content
and/or quiz questions? (top 5 answers)

Human Resources

1. More videos
2. Detailed explanation (too general)

• What government needs are for the forms
• More info on benefits
• Better explanation of graphs
3. More learning activities such as crossword, fill in the blank, etc.
4. Orientation and Onboarding section is confusing and misleading, especially the days for each
5. Compensation module could have had clearer explanations and examples

Regulatory Compliance & Quality

1. More videos
2. More examples and details
3. More sample tools
4. Confusing on some of the layout and presentation of the material and what are the important elements
5. More interactive

• A score of 80% was Final CRHCP Exam < 74
required to pass the 75-85
final exam. Final Scores % 85-90
91-95
• 94 took the final exam 11 4 96-100
with 86 passing. 34

• Average Score: 87.40% 23

28

Overall CRHCP Survey

A total of 46 people have
completed the Overall Survey

Q1: Did the RHC Professional Certification course meet your expectations?

7%

Yes
No

93%

Q2: Rate the quality and amount of material covered in this course:

7% 2%

13%

Below Average
Average
Above Average
Excellent

78%

Q3: Rate the technical skills required to complete this course:

9% 11%

Minimal

Moderate

Intermediate

41% Advanced
39%

Q4: Were you given adequate time to complete the final exam?

Yes
No

100%

Q5: Did you find the overall course easy to navigate?

Yes
No

100%

Q6: Did the final exam appropriately test al of
the material presented within the course?

11%

Yes
No

89%

Q7: Was the amount of time required to complete
the course acceptable?

Yes
No

100%

Q8: Rate your knowledge level upon course completion?

22%

Below Average
Average
Above Average
Excellent

78%

Q9: Will the skills and knowledge you acquired from this course help you
meet your career objectives?

7%

Yes
No
Unsure

93%

Q10: Which modules, if any, did you find lacking in
content?

4%
13%

2% Admin & Finance
11% Billing & Coding
Human Resources
Regulatory Compliance & Quality
None of the Above

70%

Q11: Rate the balance of the Provider Based material
versus Independent material:

9%
2%

Heavy PB
Heavy Ind
Balanced
Light PB
Light Ind

89%

Q12: Based on this experience, would you take another course with NARHC Academy?

6%
5%

Yes
No
No Answer

89%

Q13: What are your suggestions, if any, for changes that would improve the course
content, quizzes or final certification exam?

• Some test/quiz questions were written in a confusing manner-unclear what is being asked
• Not have the final on the same day as the conference
• Use content of online course for the final exam
• For the test questions to match the information
• Less coding
• Have a study guide
• Avoid “trick” test questions-follow the content
• Slides with page numbers
• Have the final exam on the first day in the afternoon
• Worksheets for cost reporting
• More videos

Next Course Opens January 2nd, 2019!

Final Exam:

Hyatt Regency San Antonio Riverwalk
123 Losoya St.

San Antonio, TX 78205
Friday March 22nd, 2019 1pm-3pm