Academy Business Partner document 2020

Get approved

Once you have your plan you need to have your internal
approvals so we can make sure your team get the
development they need. Please present your plan to your
General Manager and have them endorse your plan.
Remember linking to the budget you have is imperative.

The Academy is committed to ensuring our programs have
the greatest impact and deliver on the expectations and
results that your Owners, General Managers and Guests
have. For each session we have a quantifiable return for each
program we have in our portfolio.

Let us know

Once confirmed please upload your approved plan. Your National Learning and Development Manager
will then review and make a plan based of your needs and the commitment you have made.
Each month your National Learning and Development Manager will be sharing with you the plan for the
next 3 months. Your decide what we run so we need to know your needs. You will then be able to enroll
your teams through INES.

Tell them why

You will be notified your enrollments have been accepted and
the session details.
To ensure your team know why they are attending a session
please let them know the following:
• How the session links to their development
• What they need to do before on INES
• Where the session will be
• What to wear and what to bring
• What will happen when they get back

Help them learn

For learning to be most effective we operate with the 70|20|10
approach.

10% Learn A formal learning session
20% Check Coaching on how to use the session
70% Do Being able to use the skills now

To support you we have the pre and post learning discussions that
will guide conversations and help you make learning real.

Make Learning Real

To support you in making the learning real we have created
the post training catch up that you can provide to your
Department Heads. In this conversation your Department
Heads can ensure the learning was effective and also look at
how they can provide opportunities for their Heartist to apply
the learning.

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Knowing the How

As your business partner we are committed to making the experience of working with us as
clear and easy as possible.

We are making life simpler

Enrolment – Face to Face sessions

1.Check Monthly Training Calendar sent out by Academy Team
2. Click on the session name and enroll via INES.
3. Obtain signature of approval from Owner & General Manager on Enrollment PDF.
4. If you have last minute enrollment , please send your owners approval and name of session directly to
Facilitator & please cc Khun Pannapa (Gig) ([email protected])

Cancellations – Face to Face

Cancel 14 days before to the session. To cancel the session please send email to Facilitator & CC K. Gig
Cancel less than 7 days before for face to face Training session/ workshop facilitated by the Academy, the
full charge will apply.
For no-show, the full charge will apply.
If you have last minute cancellation, please note you will be charged the full amount in order to be fair to
other participants so they do not bear your cost.
All cancellations not respecting this policy must be communicated to the Director and Coordinator of
the Academy with all documentation related to the specific situation (enrollment emails) so we can
invoice the hotels accordingly.

Cancellations – Digital

Attendance per digital session is 6 Learners maximum.
Digital learning is created and based around the effective use of learning circles and developed on peer
to peer learning approach. Any hotel that does not have a camera activated will be considered to be
running a group session and a charge of $1,000.00 USD will apply.
For no-show, the full charge will apply. The facilitator will wait 15 mins before your participant is
considered a no show.
Hotels will be able to replace a participant only after approval from the L&D Manager responsible for the
course.
All cancellations not respecting this policy must be communicated to the Director and Coordinator of
the Academy with all documentation related to the specific situation (enrollment, emails) so we can
invoice the hotels accordingly.

Payments - AAPC THAILAND Payment POLICY

AAPC Thailand will invoice you the total charge for the session
your team have attended as well as the meeting package.
This is for all sessions conducted including Asia Pacific sessions.
These invoices are required to be settled promptly.
If you do not have a signed owners approaval prior to the session
your team will not be able to attend.
At times training will be declined after advice from our AAPC
Thailand Finance team die to invoices not being paid.

Reporting

Khun Gig will send out the link via Email at the end of each month. Please understand date my vary
based on any events or public holidays.

Feedback

We are always trying to improve our learning experience.
Any feedback please reach out to your National Training Manager.

External Training Companies

The Academy is your business partner in all aspects. Please contact your National Learning and
Development Manager to discuss the proposal received and discuss what the best approach is for you
and your team.

Specialist sessions

The Academy are specialists in Learning and Development for the Hotel Industry.
Please contact John Timson before engaging an external supplier for a specialized session.

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The Learning Space

For the Academy learning embraces our commitment to the Heartist approach. We want our
team to feel free, valued, sparked and that we are one.

Learning with Heart

Dress Code

The Academy team wants you to feel comfortable during trainings so please wear either business casual
or your Hotel uniform. Grooming needs to be in line with the Property and also your role. Below is
acceptable to wear to sessions.

Travel costs

We aim to run sessions in your area. If you do need to travel for a session your property will make
arrangements and cover these costs.

Food and Beverage

During the session the Academy will provide morning tea, lunch
and afternoon tea. Any additional items you would like will be at
your own expense.

Mobile phones

There are genuine reasons to require your phone through sessions however they do drastically impact
your concentration and ability to learn. We request phones are at least on silent and messages checked
during breaks.

Recording sessions

If you plan to record a training session please notify your facilitator. It is at there discretion as to weather
recording will be permitted.

Photographs of slides

This is the intellectual property of Accor Academy and is not to be used or duplicated in any way without
permission.

Copies of the presentation

Content can be Presentations used during our training sessions.
The Academy team works hard to create customized content to deliver at all sessions.
This content is owned by us and therefore will not be distributed.
If you would like to know which content your certified trainers are able to train , refer to the Certified
trainer section on page.

7
Celebrating our Star Talent

The Academy has a core commitment to retain and develop our Talent. Each Star has a desire
to grow fast. The Academy is there to make this happen.

Keeping our Stars sparked

Creating the opportunity for our greatest asset to succeed

Accor is committed to attracting, retaining
and developing our high potential
employees.

Our commitment to this involves providing a
clear pathway and development plan for
each level of our capability framework.

When we consider our high potential
employees we look to the ratings taken from

the annual performance review process.

Considerations

Creating the opportunity for our greatest asset to succeed

Our Talent development programs are based on the following approach

Clearly defined activity to increase capability to the next level of the
capability framework

Planned interventions to increase awareness and develop greater
leadership skills

Opportunities to profile and diversify experience in Accor
Mentoring and coaching from Senior Leaders within Accor
Providing the opportunity for your high potentials to “learn and apply”

Considerations

Creating the opportunity for our greatest asset to succeed

Involvement in the Program

Whilst the talent continues to be
employed by their hotel and carries out
their duties as specified in the original
contract, the talent understands that they
will be available for training sessions,
project work and other activities pertinent
to the development of their career during
the term of the program.

Considerations

Creating the opportunity for our greatest asset to succeed

Term

Each program has a specific duration. It is
understood, however, that the talent may
be required to extend the program if it is
deemed necessary.

Considerations

Creating the opportunity for our greatest asset to succeed

Executive Support

The talent is supported by Accor
Academy, their General Manager & Talent
& Culture leader and/or a mentor,
depending on the program. These leaders
will conduct regular meetings with the
talent to ensure satisfactory progress.

Considerations

Creating the opportunity for our greatest asset to succeed

Program Outline

Programs are tailored to increase the
talent’s knowledge and skills, especially in
preparation for the next role with Accor.

Considerations

Creating the opportunity for our greatest asset to succeed

Evaluation

To successfully graduate program, the
talent will be required to complete the
learning & development activities as per
the program outline.

Considerations

Creating the opportunity for our greatest asset to succeed

Costs

The total cost of the program is specific by
each program and communicated at the
beginning of the nomination process.

Considerations

Creating the opportunity for our greatest asset to succeed

Loyalty

The talent agrees to complete the
program and continue to work for Accor
for a certain number of years as indicated
by the specific program.

Considerations

Creating the opportunity for our greatest asset to succeed

Mobility

Upon the completion of the program, the
talent will be included on the mobility list
for possible future transfer within Accor

Considerations

Creating the opportunity for our greatest asset to succeed

Agreement

The selected talent will sign an agreement
with Accor and their hotel to stipulate the
general conditions of the participant in
the talent development program.

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Service Agreement

As partners we are committed to ensuring that our relationship continues. We are committed
to ensuring your team have the greatest opportunity to grow and develop.

Accor Academy Service Agreement

By signing the below, my Owner has agreed to pay the training fee for the course name indicated.
The price of course is stated in the Academy Learning Solution 2020 and has been communicated to Owner/ Owner Representative.
In addition, the Owner agrees to bare any extra charges if property does not comply with Academy Policies.

I confirm our agreement with the following statements and will act in accordance with these.

• I will ensure that I have adequate internal • I will partner with Accor for any exceptional
resources (Certified Trainers) to ensure the
effective and efficient development of my team. sessions required before engaging an external
company.
• As per our Hotel Management agreements I will • Ensure that the Academy Accor approved
dedicate 3% of the payroll costs to the learning curricula is taught as a priority and will promote
and development of employees under my
control. the Accor Academy as our learning partner.
• Uphold the reputation and standing of the
• I will ensure that sessions that I enroll participants profession of Accor Academy. I will act with
in are linked to the personal development plans
for the hotel. honesty and integrity in all aspects of my
engagement with Accor Academy. I will avoid
• I will reinforce the value of virtual learning by direct conflict between my private interests and
having cameras available for each attendees
I enroll. my professional work

HOTEL NAME :