CONTENT 01 02 03 04 05 06 07 Our Story And Aspirations 1-5 Our Quality Policy 6 History 7-8 Our Bedding Brands 9 Manufacturing 10 Our Certificates & Awards 11 Contact Us 12 CONTENT 01 02 03 04 05 06 07 Our Story And Aspirations 1-5 Our Quality Policy 6 History 7-8 Our Bedding Brands 9 Manufacturing 10 Our Certificates & Awards 11 Contact Us 12
OUR STORY AND ASPIRATIONS 1 OUR STORY AND ASPIRATIONS 1
FAR EAST FOAM INDUSTRIES, founded in 1971 and the company stresses on producing quality products and excellent service. In the year 2011, the company adopted the tagline "FOAMING EVERYONE'S FUTURE", thereby informing every stakeholder and shareholder that the future of the company will be shaped along with the foaming technology and that we will continue to produce good quality products and services which emulate the spirit of the clover. FAR EAST FOAM INDUSTRIES employs the state-of-art-technology and research to provide the best products for a restful sleep to our clients. Malaysia, Factory 1 2 Malaysia, Factory 2 FAR EAST FOAM INDUSTRIES, founded in 1971 and the company stresses on producing quality products and excellent service. In the year 2011, the company adopted the tagline "FOAMING EVERYONE'S FUTURE", thereby informing every stakeholder and shareholder that the future of the company will be shaped along with the foaming technology and that we will continue to produce good quality products and services which emulate the spirit of the clover. FAR EAST FOAM INDUSTRIES employs the state-of-art-technology and research to provide the best products for a restful sleep to our clients. laysia, Factory 1 2 Malaysia, Factory 2
The clover is also a symbol of the green earth and at FAR EAST FINDUSTRIES, we strive to fulfil our social responsibilities by using maand processes that are environmentally friendly and free from ozone-depchlorofluorocarbons (CFC). On 16th September 2002, the company plto the Ozone Protection Unit of the Department of Environment of Mathat we will fully support the Montreal Protocol. Our company now proozone-friendly technologies and practices and strives to assist our bupartners and associates to phase out CFCS. Our company logo, the four-leaf clover, represents LOVE, HEALTPRESTIGE and WEALTH. Just like the four-leaf clover, FAR EAFOAM INDUSTRIES is committed to bringing our clients all the foimportant benefits. 3 GOOD HEALTH THROUGH GOOD SLEEP GOOD HEALTH BRINGS LOVE WITH GOOD LOVE WE EARN RESPECT AND PRESTIGE GOWAThe clover is also a symbol of the green earth and at FAR EAST FOAM INDUSTRIES, we strive to fulfil our social responsibilities by using materials and processes that are environmentally friendly and free from ozone-depleting chlorofluorocarbons (CFC). On 16th September 2002, the company pledged to the Ozone Protection Unit of the Department of Environment of Malaysia, that we will fully support the Montreal Protocol. Our company now promotes ozone-friendly technologies and practices and strives to assist our business partners and associates to phase out CFCS. Our company logo, the four-leaf clover, represents LOVE, HEALTH, PRESTIGE and WEALTH. Just like the four-leaf clover, FAR EAST FOAM INDUSTRIES is committed to bringing our clients all the four important benefits. 3 GOOD HEALTH THROUGH GOOD SLEEP GOOD HEALTH BRINGS LOVE WITH GOOD LOVE WE EARN RESPECT AND PRESTIGE WITH GOOD REPUTATION, WEALTH WILL AUTOMATICALLY FLOWS
Corporate Social Responsibility (CSR) Corporate social responsibility has a positive impact on everyone. Far East Foam avidly practices a "People, Planet, Profit" principle which emphasizes economic, social and environmental bottom-line wellness. Continual Improvement We strive hard, through continuous training and reinforcement, to ensure our employees think positively and provide better customer service whilst increasing productivity. Our employees are highly supportive in achieving the company's mission and work well together with management as a team. Health and Safety At Far East Foam, safety is a priority. Our employees are well educated and trained on safety awareness and practices; we are ever concerned about their health. Workplace We are an ISO 45001:2018 certified company with effective application and provide assurance on product quality and services that enhance total customer satisfaction. Environmental Care Far East Foam is committed to alternative technology. We fully support our Government's national strategy to phase out ozone depleting substances. 4 Corporate Social Responsibility (CSR) Corporate social responsibility has a positive impact on everyone. Far East Foam avidly practices a "People, Planet, Profit" principle which emphasizes economic, social and environmental bottom-line wellness. Continual Improvement through continuous training and ment, to ensure our employees think vide better customer service whilst tivity. Our employees are highly eving the company's mission and gether with management as a team. Health and Safety safety is a priority. Our employees nd trained on safety awareness and e ever concerned about their health. Workplace We are an ISO 45001:2018 certified company with effective application and provide assurance on product quality and services that enhance total customer satisfaction. Environmental Care Far East Foam is committed to alternative technology. We fully support our Government's national strategy to phase out ozone depleting substances. 4
Fight and strive for Excellence in Products and Services Efficiency and Effectiveness is the objective for every department Friendly Work Environment Innovation and Creativity Frequent communication Eco-friendly products Forever be a good corporate citizen Value-added services for our stakeholders and customers VALUES OF FEFI & FEFV To become the leading manufacturer of branded polyurethane foam and bedding products in ASIA VISION To continuously upgrade our products and services through the employment of advanced technology with highly-trained workers to exceed our customers expectations MISSION 5 Fight and strive for Excellence in Products and Services Efficiency and Effectiveness is the objective for every department Friendly Work Environment Innovation and Creativity Frequent communication Eco-friendly products Forever be a good corporate citizen Value-added services for our stakeholders and customers VALUES OF FEFI & FEFV To become the leading manufacturer of branded polyurethane foam and bedding products in ASIA VISION To continuously upgrade our products and services through the employment of advanced technology with highly-trained workers to exceed our customers expectations MISSION 5
"Satisfaction 360" is one of the company's programme to educate our employees on how to achieve customer satisfaction. OUR QUALITY POLICY EMPLOYEE THINK WIN-WIN PROCESS AND PRODUCTIVITY CUSTOMER ON TIME DELIVERY, QUALITY PRODUCT & SERVICES SATISFACTION 360 EMPLOYEE : CUSTOMER : PROCESS AND PRODUCTIVITY : EMPLOYEE SATISFACTION, RESPONSIBILITY TO ACHIEVE COMPANY MISSION, VISION & TEAMWORK. CUSTOMER SATISFACTION & SERVICE. 5S+1S SEIRI – "SORT"OUT WANT AND UNWANTED SEITON - "STRAIGHTEN", EASY TO SEARCH SEISO - "SHINE", CLEAN ALWAYS SEIKETSU - "STANDARDIZE", PRACTICE DAILY SHITSUKE -"SUSTAIN", MAINTAIN DISCIPLINE "SAFETY, SAFETY, SAFETY" JIT JUST IN TIME DELIVERY KPI KEY PERFORMANCE INDICATOR 5M MACHINERY MAN POWER METHODS MATERIALS MONEY 6 atisfaction 360" is one of the company's programme to educate our employees on how to achieve customer satisfaction. UALITY POLICY EMPLOYEE THINK WIN-WIN PROCESS AND PRODUCTIVITY CUSTOMER ON TIME DELIVERY, QUALITY PRODUCT & SERVICES SATISFACTION 360 EMPLOYEE : CUSTOMER : PROCESS AND PRODUCTIVITY : EMPLOYEE SATISFACTION, RESPONSIBILITY TO ACHIEVE COMPANY MISSION, VISION & TEAMWORK. CUSTOMER SATISFACTION & SERVICE. 5S+1S SEIRI – "SORT"OUT WANT AND UNWANTED SEITON - "STRAIGHTEN", EASY TO SEARCH SEISO - "SHINE", CLEAN ALWAYS SEIKETSU - "STANDARDIZE", PRACTICE DAILY SHITSUKE -"SUSTAIN", MAINTAIN DISCIPLINE "SAFETY, SAFETY, SAFETY" JIT JUST IN TIME DELIVERY KPI KEY PERFORMANCE INDICATOR 5M MACHINERY MAN POWER METHODS MATERIALS MONEY 6
HISTORY In 1991, the company invested in injection moulding machines and expanded into advanced spring mattress production. The company has adopted the Quality ISO certification for its manufacturing processes since 1999 and has achieved the ISO9001:2008 certification. In 1995, the company was the first local company to invest in the state-of-art Cannon Viking Maxfoam production. With the continual growth of demand from local and international clients, in 2005, FAR EAST FOAM VIETNAM was incorporated and a new factory was set up in 7kQ 8\rQ 'LVWULFW %uQK 'ѭѫQJ 3URYLQFH, about 50km from Ho Chi Minh City. The factory occupies a land size of 4 acres and has around 130 dedicated employees. From 2016 to 2018, FAR EAST FOAM INDUSTRIES embarked on "Business For Growth" which focuses on its business expansion, engaging new dealers, upgrading its business software, adding new machines and set up a conducive work environment for its employees. During this time the company achieved the ISO14001:2015. Albert Loo In 1971, Far East (Seremban) Enterprise begin operationsRoad, Seremban which is less than 65km from the capitKuala Lumpur, Malaysia. The company was founded byChairman, Mr Albert Loo Chia Foo (1938-2010), as a trawholesale company. In 1978, the company's name was chSyarikat Far East Foam Industrial. It started polyurethamanufacturing for industrial use and bedding productsdomestic market. In 1987, under FAR EAST FOAM INDUthe company began exporting to the USA, Japan, MiddAfrica and the ASEAN markets. 7 HISTORY In 1991, the company invested in injection moulding machines and expanded into advanced spring mattress production. The company has adopted the Quality ISO certification for its manufacturing processes since 1999 and has achieved the ISO9001:2008 certification. In 1995, the company was the first local company to invest in the state-of-art Cannon Viking Maxfoam production. With the continual growth of demand from local and international clients, in 2005, FAR EAST FOAM VIETNAM was incorporated and a new factory was set up in 7kQ 8\rQ 'LVWULFW %uQK 'ѭѫQJ 3URYLQFH, about 50km from Ho Chi Minh City. The factory occupies a land size of 4 acres and has around 130 dedicated employees. From 2016 to 2018, FAR EAST FOAM INDUSTRIES embarked on "Business For Growth" which focuses on its business expansion, engaging new dealers, upgrading its business software, adding new machines and set up a conducive work environment for its employees. During this time the company achieved the ISO14001:2015. Albert Loo In 1971, Far East (Seremban) Enterprise begin operations in Hose Road, Seremban which is less than 65km from the capital city of Kuala Lumpur, Malaysia. The company was founded by our late Chairman, Mr Albert Loo Chia Foo (1938-2010), as a trading and wholesale company. In 1978, the company's name was changed to Syarikat Far East Foam Industrial. It started polyurethane foam manufacturing for industrial use and bedding products for the domestic market. In 1987, under FAR EAST FOAM INDUSTRIES, the company began exporting to the USA, Japan, Middle East, Africa and the ASEAN markets. 7
From 2019 to 2020, the company achieved the ISO 45001:2018. The Company was certified with a certification by CentiPUR USA and it is a registered member of ISPA. During this period, the company's export market expanded with the popularity of the mattress-in-a-box concept worldwide. In 2021, FAR EAST FOAM INDUSTRIES celebrated its 50th Anniversary and has in the pipeline to expand into automation on its production lines. The company stakeholder and shareholder appreciated the contribution of its employees who have contributed to its growth since its inception. 8 From 2019 to 2020, the company achieved the ISO 45001:2018. The Company was certified with a certification by CentiPUR USA and it is a registered member of ISPA. During this period, the company's export market expanded with the popularity of the mattress-in-a-box concept worldwide. In 2021, FAR EAST FOAM INDUSTRIES celebrated its 50th Anniversary and has in the pipeline to expand into automation on its production lines. The company stakeholder and shareholder appreciated the contribution of its employees who have contributed to its growth since its inception. 8
OUR BEDDING BRANDS Altogether, the company has four brands to cater for different market segments and their needs. Lady Americana is a world-renowned brand and is one of the top 10 important bedding brand in the USA. We are the licenced manufacturer and distributor for Malaysia, Vietnam , Singapore and Brunei. Bearing the distinguished approval of the North America Federation of Chiropratic Networks, Lady Americana series is truly the ultimate in sleep technology. Intelli-Sleep' s unique patented sleeping system is designed to naturally conform to the body's orthopedic movement. The special material, Visco Elastic Memory Foam, moulds body curves and temperature, irrespective of the shape, head size and position or weight of the body. By minimizing pressure points, it helps to relieve and prevent neck and body aches. The result is a truly enhanced comfortable sleep. Comfort Spring was the first spring mattress range when the company started its spring mattress industry. Over the years, Comfort Spring has become a common household item with over 1000 dealers in Malaysia. Many local hotels choose Comfort Spring for its price, durability, comfort and support. 9
MANUFACTURING Our Expertise. FEF invests widely in the latest state-of-the-art machineries, advanced technology and production techniques. Our highly professional and experienced manpower produced superior local and globally competitive products that are cost-effective to meet the increasing demand and to remain competitive. With progressive annual growth, the manufacturing sector has great potential to tap the growing local and global market. However, with increasing labour and production costs, cost-effectiveness is the key to continued business growth and success, and FEF continues to maintain this vital balance to stay ahead. Teamwork is the keyword at FEF. Combined with our highly professional and experienced expertise and well-supported by far-sighted management, planning and astute marketing strategies ensures consistently higher productivity. Our emphasis on advanced production techniques and superior QC in every phase of manufacture ensures final delivery of products that meet the most stringent demands of all our clients, locally and globally. Intensive personnel training and economical use of vital raw materials are also key factors that consolidate FEF's leading edge in the industry. 10
OUR CERTIFICATES & AWARDS OUR COMPANY MILESTONES 1971 Started business from home, making simple bedding products. 1978 Syarikat Far East Industrial started as a Sole Proprietor as a Trading and Wholesale company. 1982 Far East Foam Industries Sdn. Bhd. was established as a premier foam manufacturer in Seremban. 1992 - 1995 ,QFUHDVHGSURGXFWGHYHORSPHQWLQVSULQJ mattresses and moulded foam products. 'HYHORSHGWKHFRQWLQXRXVIRDPLQJSURFHVV 1997 Began to export bedding products to Japan and other Asian countries. 1998 $ZDUGHGWKH(QYLURQPHQWDO$ZDUGIRUXVLQJ non-CFC production facilities. $ZDUGHGWKHWHQGHUWRVXSSO\EHGGLQJSURGXFWV for Winter Olympic in Nagano, Japan. 1999 $FKLHYHG,62ffifflFHUWLILFDWLRQ 6LJQHGPHPEHUVKLSDJUHHPHQWZLWK/DG\ Americana Associates Inc to be Lady Americana License in Malaysia, Singapore and Brunei. $ZDUGHGWKHWHQGHUWRVXSSO\EHGGLQJSURGXFW to Singapore Army Camp in Pulau Tekong. 2003 Developed the first MDI based visco-elastic foam products. 2005 Invested in Vietnam, Far Easstarts production 2010 8SJUDGHGWR,62ffifflflFH)DFWRU\H[SDQVLRQ )DFWRU\ L 2011 Continuous foaming of 60-meter(Vietnam). 2012 3DUWLFLSDWHGLQURDGVKRZVDQG under Lady Americana Brand (http://www.ladyamericana.com6WDUWHGPRUHEUDQGLQJH[HUFLVH signage, billboard and print )()92SHQXS+R&KL0LQK&L District 1 2016 – 2018 “PLAN FORBusiness expansion Engaging New Dealers Upgrading of Business Software New Machineries Conducive Work Environment. 2019 – 2024 “TRANSFOCertifications 1) ISO 45001 2018 2) ISO 14001 2015 3) ISO 9001 2015 6) SIRIM MS 1268 : 1992 BS E PC013426 Exports Growth Engaging Manpower New Business - Emeriging Market 11 4) ISP5) CEAuto50th Cele - GoOUR CERTIFICATES & AWARDS OUR COMPANY MILESTONES 1971 Started business from home, making simple bedding products. 1978 Syarikat Far East Industrial started as a Sole Proprietor as a Trading and Wholesale company. 1982 Far East Foam Industries Sdn. Bhd. was established as a premier foam manufacturer in Seremban. 1992 - 1995 ,QFUHDVHGSURGXFWGHYHORSPHQWLQVSULQJ mattresses and moulded foam products. 'HYHORSHGWKHFRQWLQXRXVIRDPLQJSURFHVV 1997 Began to export bedding products to Japan and other Asian countries. 1998 $ZDUGHGWKH(QYLURQPHQWDO$ZDUGIRUXVLQJ non-CFC production facilities. $ZDUGHGWKHWHQGHUWRVXSSO\EHGGLQJSURGXFWV for Winter Olympic in Nagano, Japan. 1999 $FKLHYHG,62ffifflFHUWLILFDWLRQ 6LJQHGPHPEHUVKLSDJUHHPHQWZLWK/DG\ Americana Associates Inc to be Lady Americana License in Malaysia, Singapore and Brunei. $ZDUGHGWKHWHQGHUWRVXSSO\EHGGLQJSURGXFW to Singapore Army Camp in Pulau Tekong. 2003 Developed the first MDI based visco-elastic foam products. 2005 Invested in Vietnam, Far East Foam Vietnam starts production 2010 8SJUDGHGWR,62ffifflflFHUWLILFDWLRQ )DFWRU\H[SDQVLRQ )DFWRU\ LQ0DOD\VLD 2011 Continuous foaming of 60-meter long bun in FEF (Vietnam). 2012 3DUWLFLSDWHGLQURDGVKRZVDQGWUDGHIDLUV under Lady Americana Brand (http://www.ladyamericana.com.my) 6WDUWHGPRUHEUDQGLQJH[HUFLVHLQPHGLD signage, billboard and print )()92SHQXS+R&KL0LQK&LW\2IILFHLQ District 1 2016 – 2018 “PLAN FOR GROWTH” Business expansion Engaging New Dealers Upgrading of Business Software New Machineries Conducive Work Environment. 2019 – 2024 “TRANSFORMATION” Certifications 1) ISO 45001 2018 2) ISO 14001 2015 3) ISO 9001 2015 6) SIRIM MS 1268 : 1992 BS EN 14976 : 2005, PC013426 Exports Growth Engaging Manpower New Business - Emeriging Market 11 4) ISPA 5) CERTIPUR-US Automation 50th Anniversary Celebrations - Golden Jubilee
“ LEADING THE INDUSTRY IN SUPERIOR FOAM PRODUCTS AND SERVICES ” CONTACT US 12 FAR EAST FOAM INDUSTRIES SDN BHD 198201000634 (80378-A) LOT 1135, JALAN JELEBU BATU 4, 70400 SEREMBAN, NEGERI SEMBILAN DARUL KHUSUS, MALAYSIA Customer Service: +6012-263 5811 / +6017-676 5811 / +6012-494 5822 | Email: [email protected] www.fareastfoam.my Since 1971 Far East Foam Foaming everyone’s future DING THE INDUSTRY IN SUPERIOR FOAM PRODUCTS AND SERVICES ” 12 FAR EAST FOAM INDUSTRIES SDN BHD 198201000634 (80378-A) LOT 1135, JALAN JELEBU BATU 4, 70400 SEREMBAN, NEGERI SEMBILAN DARUL KHUSUS, MALAYSIA stomer Service: +6012-263 5811 / +6017-676 5811 / +6012-494 5822 | Email: [email protected] www.fareastfoam.my Since 1971 Far East Foam Foaming everyone’s future
FAR EAST FOAM INDUSTRIES SDN BHD 198201000634 (80378-A) LOT 1135, JALAN JELEBU BATU 4, 70400 SEREMBAN, NEGERI SEMBILAN DARUL KHUSUS, MALAYSIA Customer Service : +6012 - 263 5811 / +6017 - 676 5811 / +6012 - 494 5822 | Email : [email protected] www.fareastfoam.my