White Paper Final February 15 With Links

WHITE PAPER

How Enhancing the
HMI End-User Experience
Leads to Better Operational
Results, Productivity, and

Improves Profits

AN INSIDER’S GUIDE TO
SELECTING THE MOST INTUITIVE,
CUSTOMIZABLE AND DURABLE
HMI HARDWARE AND SOFTWARE

Presented By:




2016 EXOR America
Reproduction without permission is prohibited.

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Executive Summary


AN INSIDER'S GUIDE

HOW TO SELECT AN HMI SYSTEM DESIGNED TO ENHANCE THE END-USER EXPERIENCE

FACT: Not all HMI hardware and software consistently deliver great end-user results.

Choosing a Human Machine Interface (HMI) platform
designed to only deliver sub-standard, end-user
experiences is one of the most costly and time-
consuming mistakes a business can make. If an HMI
operator finds an HMI interface hard to understand,
confusing to operate or challenging to access either
locally or using a remote device, then the end-user
experience will be diminished. These negative
experiences will eventually jeopardize sales of HMI-
driven products and chew into profits. This White Paper
is an Insider's Guide designed to empower those who
harness HMI technology how to select the best HMI
solution designed to deliver positive, end-user
experiences while producing stronger results and profits.

1) SELECT CUSTOMIZABLE HMI SYSTEMS WITH TOUCH SCREEN NAVIGATION

Not all HMI systems are easily customizable. Some do not provide the necessary tools to manage critical
end-user functions without additional investment. Other HMI platforms lack the programming flexibility
needed for ongoing, end-user customization needs. Unfortunately, those who design and use HMI
technology may not realize these limitations until it is too late. The best HMI systems offer easy
customization tools allowing end users to transform how an HMI interface looks, navigates and

communicates. Great HMI’s permit easy monitoring,
controlling, reporting and auditing without the need
for additional software or third-party apps.

A major HMI advancement allows end users to
switch to their own personalized HMI interfaces and
dashboards, without shutting down the system. By
empowering operators to customize their interface
with dashboards, monitoring widgets, fonts,
languages, videos, camera feeds and other tools to
improve performance, positive end-user experiences
increase as do the overall customer satisfaction
rates of an HMI-driven system.

Another game changer involves the way end-users
navigate and operate an HMI. HMI’s offering glass
capacitive, LCD touch-screen technology means
users already familiar with smartphones, tablets or
other digital devices can easily navigate and use
these HMI systems, reducing training costs.

Click Here to Read More

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2 ) INCREASE PRODUCTIVITY AND PROFITS BY SELECTING AN HMI SYSTEM THAT CAN
SEAMLESSLY MONITOR AND CONTROL OPERATIONS REMOTELY FROM A SMART DEVICE

Getting realtime HMI performance data and acting on that information
quickly is critical to an organization's successful operation and ultimately
profits. One of the biggest advances in the HMI industry is the ability to
remotely monitor performance while being able to operate an HMI-driven
system seamlessly on a smart device or off-site computer, providing
end-users with the power to easily act on HMI data anytime, anywhere.

The end-user experience is Click Here to Read More
increased when critical HMI
information is received in realtime,
in the right format, and received by
the right people anywhere through
commonly used devices like
smartphones or tablets. These
types of customized mobile data-delivery and alert options are major
cost-saving tools only a few suppliers like EXOR offer. EXOR’s end
users can customize alerts to contain hot-links received in an email,
text, or tweet, quickly connect an operator on a cell phone to an HMI
control screen or to view a video feed anytime, anywhere, ensuring
smooth operations and increasing overall performance.

3) CHOOSE A SMART AND EFFICIENT HMI SYSTEM WITH TROUBLESHOOTING TOOLS

A system runs more efficiently and contributes to an organization's profits if it is maintained properly.
Operational efficiencies increase and breakdowns minimized when Predictive Technology (PT) is built into
an HMI-driven system or process. Surprisingly, some HMI choices available today do not offer the flexibility
to allow Predictive Technology to be actionable in realtime. This void in actionable PT data increases
interruptions. HMI systems not allowing Predictive Technology to be acted upon as something is happening,
usually fall short and fail to meet the needs of most end users.

That's why it’s important to select an HMI platform permitting end-user

configurable local and remote visualization of Predictive Technology data

available via a spectrum of communication options, all without additional

software investments. These “smart HMI’s” provides an HMI operator instant

access to troubleshooting tools such as problem-solving PDF manuals and how-

to videos. If information is viewable right on the HMI screen or remote device,

operational challenges can be solved quicker after an alarm notification. HMI

platforms not offering easy access to

actionable PT data suffer more Click Here to Read More
interruptions, decreasing performance.

4) LOOK “UNDER THE HOOD” - BE CAUTIOUS OF RESTRICTIVE HMI PLATFORMS

Some HMI system suppliers actually promote their products as end-user adaptable

but when you look "under the hood," certain customization levels fall drastically short

of end users’ needs. Others HMI’s only offer hard to implement customization options

requiring additional programming, hardware or third-party software. Lack of end-user

configurability for critical features such as user management, system notifications,

and reporting, can negatively impact overall system usability and performance while

creating a poor end-user experience. Be cautious of restrictive HMI systems that do

not even allow simple end-user tasks like auditing a specific operator’s performance

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These restrictive HMI platforms also are not easily personalized for specific auditing and security needs.
They ultimately require the end user to pay more to implement necessary customizations. Choosing a
restrictive platform often means the end user has to forego future customization improvements because
of prohibitive added costs. The best HMI solutions put customization
and management tools in the end-users’ hands, providing the

flexibility for all current and future needs while delivering great end- Click Here to Read More

user experiences.

5) IS THE HMI CHOICE GOING TO BE TOUGH ENOUGH?

Durability is a key factor to consider when selecting an
HMI solution. An HMI that can operate in harsh workplace
conditions is more reliable and helps avoid costly
shutdowns. Even if an HMI-driven system is never
expected to be exposed to rough conditions, seek out
Standard-Model HMI’s with glass-faced, scratch-resilient
LCD screens that can withstand most unexpected
impacts.

If an HMI-driven system will be exposed to extreme
temperatures, moisture, direct or indirect sunlight or
chemicals, then a Harsh Environment HMI specifically
designed to operate in these types of workplaces should be
chosen. The most durable Harsh Environment HMI systems offer screens that are easy to read with superior
graphics and text displayed on an LCD interface, optically bonded to durable, scratch-resistant, true-tempered

glass. This optical bonding manufacturing process prevents clouding,
moisture wicking, pillowing, and other visual challenges while providing
improved performance.

Click Here to Read More EXOR Harsh Environment and some Standard Model HMI’s true-
tempered, glass-faced LCD screens stand up to challenging workplace
conditions. EXOR is one of the few HMI manufacturers applying a
protective acrylic coating to internal electronic components, shielding
them from humidity. All EXOR HMI Harsh Environment models are Marine
Certified. Most EXOR Standard Models are built tough enough to
withstand impacts. Despite these options, some system manufacturers
and OEM’s still choose an HMI system that is not tough enough to

withstand the rigors of harsh workplaces, decreasing positive end-user
experiences.

6) CHOOSE AN HMI PROVIDING CUSTOMIZABLE SECURITY AND ACCESS FOR ALL USERS

Even in today’s security conscious world, some HMI manufacturers fall
short and only offer systems that do not allow managers to easily monitor
employee access and individual performance. This inability to not know
who is operating a system and tracking actions can create security
issues. These lacking HMI systems make it quite difficult to accomplish
even basic user management tasks and may require additional software
or programming costs to permit these basic user-management security
functions.

Invest in HMI systems permitting the easy management of users and
passwords. These systems should allow the implementation of employee monitoring and secure auditing. HMI's
crafted by EXOR and powered by JMobile software help end users easily control and monitor HMI system
access while permitting the secure management of multiple levels of operator auditing.

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EXOR America, a division of EXOR International, is an innovative leader in the industrial operator interface
marketplace and has been since 1992. EXOR offers every level of HMI customization for most industrial or
system applications. EXOR helps businesses succeed by delivering the very best HMI hardware and software.

EXOR easily enables users to perform
customizable operational security
management tasks.

EXOR HMI’s also allow users to
incorporate live video and external data
sources from existing workplace security
systems viewable from the HMI interface
and on the browser of a smart-device or
off-site computer.

Click Here to Read More Every EXOR product is backed by
generous warranties and free customer
support to maximizing any HMI
investment. Some HMI suppliers charge
end users for customer service help to
solve problems with their own products.
EXOR prides itself on offering flexible and truly customizable, easy-to-use
HMI systems. EXOR delivers exceptional end-user experiences and
value, allowing organizations to adapt to changes without requiring
added software or programming investments.

This White Paper is designed to empower decision makers with clear and concise information about what to
look for and avoid when selecting new HMI hardware and software. Explore this Insider’s Guide to discover
how positive end-user experiences will improve overall HMI system performance and satisfaction.

Section 1 First Impressions Really Do Matter Index
Section 2 How Microsoft Forgot About the End-User Experience Page 6
Section 3
Section 4 Easy-to-Use Tools to Customize Data and Alerts Produce Page 7
Section 5 Positive HMI Results and Profits by Enhancing the
Section 6 End-User Experience
Section 7
Improve Performance with Customizable HMI Reporting, Control,
and Visualization Tools Permitting Mobile Access Anywhere Page 10

Increase Performance and Improve End-User Experiences by Selecting
Durable HMI Hardware Designed to Survive and Thrive in Any
Installation Setting Page 12

HMI's Offering Predictive Intelligence and Intuitive Troubleshooting
Tools Accessible Locally and Remotely Help Deliver Maximum
Operational Results and Profits Page 14

HMI Systems Allowing Configurable End-User Management and
Performance Auditing Tools Improves Security and Overall
Operational Efficiencies Page 15

HMI Buyer’s Guide Purchasing Checklist Page 17

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Section 1


First Impressions Really Do Matter
How Microsoft Forgot About the End-User Experience


If you want to experience a real-life product disaster where designers failed to deliver a great end-user
experience, find a PC using Windows 8 before the operating system disappears. If you are like millions of
Microsoft users who are accustomed to going to that trusty start button in the traditional Windows operating
system, you may be in for a frustrating and baffling experience when you try to use Windows 8. In fact, it was
roundly labeled a "disaster" by many in the technology media. According to media reports, the new Windows 8
interface turned off PC users to the Microsoft brand so much, it had
the potential to negatively impact future Microsoft sales.

Microsoft expected the conversion to the new Windows 8 interface
would be simple. The company thought PC users would easily grasp
the new navigation and new options. After all, Windows 8 had all the
embedded tools of previous Windows versions along with some major
enhancements. The conversion was a disaster because the
assumption the new interface was intuitive to use was wrong; many
Windows 8 users were frustrated a system they knew so well had
changed, so dramatically. The new operating system, users soon
found, was not intuitive and did not look the least bit familiar.

The negative reaction caused Microsoft to lose market share. The company is now offering Windows 8 users a
free upgrade to Windows 10, which relies more on an interface resembling the traditional Microsoft interface,
something users are familiar. Some news stories say this mistake ultimately tarnished the brand and predict
Windows 8 will hurt the company for years, all because Microsoft apparently didn't understand the end-users’
needs for simplified, intuitive and familiar interfaces.

Total success of any interface that navigates a PC or an HMI hinges implicitly with the end user’s ability to easily
understand it. If a device seems challenging to operate initially, those challenges can give end users a negative
perception of both the product and brand. If an experience is bad enough during that initial product exposure,
end-users carry those negative perceptions for years, no matter how much is spent training employees to master
such a challenging operational interface.

Humans form opinions of people and machinery
in a fraction of a second and it sometimes takes
an extraordinary time investment to overcome
preconceived feelings formulated by a negative
initial interaction with a person, brand or
product. When an operator continuously has a
bad interaction with an HMI interface, that
operator probably will not harness all the tools
and total output of a system, failing to achieve
an HMI system's full potential.

When exploring the many HMI platform options,
remember the Windows 8 experiment and why it
failed. Windows 8 is a good lesson for any
organization reliant on HMI technology.
Investing in the best HMI system means
choosing an HMI offering familiar navigational interfaces using touch-screen technology and flexible on-screen
customization tools. Direct HMI users, such as line operators, can benefit and produce better results relying on
HMI’s with customizable operational interfaces with tailored dashboards filled with familiar monitoring widgets,
graphics, different languages, video feeds and other options, all designed to deliver great HMI end-user
experiences, every time.

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Section 1 Summary


Even though Windows 8 offered all the powerful Microsoft tools millions rely on daily, the new operating system
was not well received, according to news reports. Microsoft ignored how a typical end user navigated and used
previous versions. Most end users found nothing about the Windows 8’s interface was familiar. The poorly
received interface caused the company to lose market share and tarnished the brand in some end-users' minds,
primarily because it was difficult to navigate. Interfaces for a computer operating system or an HMI platform must
be both easy to understand and easy to use. The best HMI systems provide an exceptional end-user experience
by offering customizable HMI interfaces end users are familiar with and which they would welcome using.

Section 2


CUSTOMIZABLE DATA AND FAMILIAR NAVIGATIONAL TOOLS PRODUCE POSITIVE HMI
RESULTS AND PROFITS BY ENHANCING THE END-USER EXPERIENCE

The HMI station is the "face" of a system or process.
It is where operators spend most of their time
interacting and running the HMI-driven system. The
HMI ties together layers of complex technologies,
then clearly displays operational results in realtime
on the interface and via other external options. End-
users’ purchasing decisions are greatly influenced
by how an HMI interface displays information, how it
operates, and the spectrum of built-in features
offered to allow them to easily customize, format,
store and access data. When HMI-driven systems
that perform and are priced similarly are compared,
the HMI platform offering easy-to-customize
monitoring and operational tools will be chosen each and every time.

Some HMI systems deliver great end-user experiences and others, do not. The best HMI choices provide
exceptional end-user experiences by empowering users with the tools to customize specific data and results. For
example, all EXOR HMI’s powered by JMobile software allow operators to customize their own HMI screen. This
ability to customize data for individual needs is one of the most underutilized improvements in HMI technological
advancements and offers OEM’s and system integrators the ability to differentiate their products by offering end
users a wide array of customization tools to enhance the overall “HMI End-User Experience."

These customizable systems allow direct and indirect users such as operators, managers, service personnel and
OEM’s to create better user experiences because the customized interfaces provide the appropriate critical data
displayed in realtime, accessible anywhere. Not all HMI’s offer easy-to-use customization and mobile operation
tools.

Think about the last car you purchased.
Specifications, performance and budget were all
factors. But how important was body style,
operability and convenience features to your
decision? The visual appeal, ease of use and
the ultimate end-user experience are what
drives purchasing decisions with cars and
similarly, with HMI-driven systems. Combining a
multi-touch, modern, HMI LCD interface with
true visual appeal, superior resolution, better
graphics, crisp text, sharper images and more
intuitive navigation are all what current HMI
users have come to expect.

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The ability for the end user to easily operate
a more visually appealing and easier to
understand HMI interface leads to increased
job performance and better results as well
as profits.

Perhaps operators of the same piece of
HMI-controlled equipment during different
shifts have different operational challenges
such as diminished vision and have a
preference for larger font sizes. Another may
may be color blind and require alarm
notifications to be a different color. Yet
another, may benefit from using a different
language or may need modified dashboard
layouts or require video instructions. Various
direct and on-the-go users have different data reporting needs and prefer receiving certain operational information
in specific formats like PDF’s, delivered via multiple communication methods. The ability to personalize how
specific performance information looks and how that data is displayed improves response times because that
information is packaged and then delivered to meet end-users’ needs. Moreover, these customization tools
empower users with a sense of ownership by allowing each to tailor their own HMI dashboard display, helping
each contribute to better operational outcomes.

Another HMI advancement enhancing positive operational outcomes and end-user experiences involves the type
of navigational technology an HMI system uses. HMI’s with glass-capacitive, LCD touch-screens deliver a better
navigational “feel,” user experience, and are similar to what many are accustomed to using. This type of

technology mirrors the navigation of familiar,
high-tech mobile communication tools.

According to the United States Census
Bureau, the median age of the United States
population is 37 years old and 54% of the
population is under the age of 40. These are
the current and future operators of HMI-driven
systems. These generations are accustomed
to using intuitive smart phones, tablets and
video games. An astonishing 97% of those
under 40 years old have a cell phone, accord
to the Pew Research Center in Washington,
DC.

HMI’s offering users similar, glass-touch
navigational experiences coupled with
customizable interfaces that are intuitive and

provide different levels of simplicity to a wide-array of
users, deliver the functionality and scalability a
multitude of industries need. Each HMI end user will
be able to truly harness the navigational skills they
already have mastered on their personal smart phones
and gadgets. This knowledge helps reduce training
costs and produces more positive workplace
performance results.

Think about the typical HMI users; those who will be

interacting with an HMI system directly along with

those who will be indirectly relying on the HMI

information, either locally or remotely. Those future

employees who will be monitoring, running, and
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maintaining that system expect the most intuitive HMI platform for the job. HMI end-users’ navigational
experiences should not be vastly different than what most are already know and are comfortable using.

Another factor in an HMI selection to consider is if the
HMI easily stores data and makes that stored data
accessible locally, from the HMI interface, or from
anywhere via a mobile device or off-site computer. It is
also important to select an HMI offering built-in options
allowing for the easy customization of data archiving
and retrieval. EXOR's customizable data delivery and
archiving systems interface via the local HMI, USB or
SD storage, direct network databases, and/or cloud-
based storage options, permitting the easy
customization of data storage and retrieval.

After "kicking the tires," it will be clear, some HMI
options only offer limited customization tools and require additional investments to improve performance, making
the end-user experience disappointing. The ability to truly customize an HMI interface for local and remote
visualization and operation while being able to store and retrieve customized data in realtime are some of the
most important built-in options to seek out when selecting an HMI system. It’s also vital the HMI choice can
distribute data in a common format like PDF’s and offer multiple ways to deliver that data and alerts via emails
and texts or even tweets. If a system integrator or OEM designer utilizes intuitive, easy to customize and easy to
navigate HMI platforms in a system’s interface design, this strong HMI selection will improve the overall system
satisfaction and win over end-users. These intuitive HMI systems add value to the HMI-driven system or process
because end users will have the personalized interface options for their needs right “out-of-the-box” without add-
ons and extra costs, ultimately making each new HMI-driven system owner a more satisfied customer.

Section 2 Summary


When exploring HMI choices, it is important the system chosen offers easy customization tools for current and
future needs as well as various reporting and mobile communications options, without additional costs. Think
about the target end users who will be interacting with an HMI system, those who will be directly and indirectly
using HMI information either locally or remotely. Those employees who will be monitoring, running, and
maintaining a production line or a system process expect the most intuitive HMI platform available, one which
navigates similarly to commonly used tools found on their own personal smart devices. The HMI end-user
experience should not be radically different than what is familiar to the end user.

The most effective HMI technologies deliver superb end-user experiences by allowing each user to operate an
HMI interface utilizing skills they already possess from using smart devices. Many end-users’ current and future
employees are very familiar with intuitive, glass touch-screen navigation technology used to operate smartphones
or other high-tech devices. If an HMI interface navigates and operates like a smart device that helps decrease
training costs and increase employee performance. By presenting HMI users with a navigational experience
similar to their mobile devices, each user will be able to truly harness the navigation skills they already have
mastered and apply it to the HMI.

Positive end-user experiences increase more when investing in these type of truly customizable and easy to use
HMI’s. These HMI’s should offer easy personalization of each interface, empowering an individual operator to
display information in a format they will use and understand best. Larger fonts, a different language, customized
widgets or other dashboard variations can improve both an end-user’s experience and productivity. One of
EXOR's many hallmarks is the ease at which end users can personalize each HMI interface to display specific
information to meet each user’s needs, without the additional costs as some other HMI manufacturers require.

Seek out HMI systems offering tools that make these customizable screens and dashboards easy to implement.
HMI manufacturers such as EXOR increase end-user customer satisfaction rates because there are usually no
hidden costs to deliver customizable information clearly displayed for each users’ needs, increasing profits for
both the end-user and ultimately a system manufacturer or OEM.

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Section 3


IMPROVE PERFORMANCE WITH CUSTOMIZABLE HMI REPORTING, CONTROL AND
VISUALIZATION TOOLS PERMITTING DATA TO BE ACCESSED ANYWHERE

One of the most powerful HMI innovations enables any
user to remotely monitor and actually control an HMI-
driven system or process using a web browser on a
mobile device or a computer, providing a more robust
end-user experience. Whether located in the next room or
sitting on a far-way beach, the ability to access, monitor
and act on data, then remotely operate an HMI in realtime
are all valuable tools for smooth operations.

Remote visualization and operation can range from a
convenience feature to an essential tool for operations
and maintenance, maximizing up-times while reducing
maintenance costs. One of the main differences with
some HMI suppliers revolves around the types of mobile
options offered, or in some cases, the limitations of their
mobile options. To achieve full mobility, some HMI
manufacturers require downloading additional apps or
third-party software. This means end-users have to spend
more money and time to solve the mobile inadequacies of
some HMI options available today.

Another new HMI advancement allows OEM’s or system
integrators to easily create the ultimate, customizable HMI
mobile experience delivering just the right realtime information and operational tools anywhere for any users’
needs. Remote data and visualization needs differ for upper management, operators, maintenance, and OEM
service providers. For example, the production manager may want different operational data than a maintenance
technician. The OEM or service company may need a different level of HMI remote visualization, such as the
ability to monitor a video feed of a production line several states away or full VNC (Virtual Network Computing) to
fix an issue. Some end users may use a smartphone or tablet, while others prefer a PC to remotely monitor and
operate an HMI platform. If an HMI platform doesn't allow all of these remote experiences to easily occur or only
permits remote options with additional programming and upgrade costs, that HMI system choice will not deliver
the best remote end user experience. It is important to select an HMI system offering mobile tools enabling end
users to seamlessly operate, update and monitor specific data from either the HMI interface or off-site using a
remote devices which clearly displays customizable data in realtime.

Truly customizable mobile options should be able to offer full-sized visualization on any type of mobile device or
computer. Some suppliers still only offer limited remote connectivity options that only offer resolution restricted
visualization, forcing the end user to view and operate an HMI on either a tiny screen or a screen cluttered and
congested with monitoring information, making information on a mobile device difficult to view.

EXOR's products powered by JMobile software are revolutionizing
how HMI-driven systems are monitored and controlled on mobile
devices and off-site computers. These tailored remote experiences
via a vast array of access points allow EXOR's HMI end users to
improve operational efficiencies by receiving realtime data quickly,
anytime, anywhere. EXOR displays data in the most intuitive,
customizable and easy to understand dashboards and report
formats, including PDF’s. The ability to quickly distribute alarms or
data via emails, texts or tweets to specific users who can then act
on their mobile device helps stave off potential system problems
and eliminates the need for someone being stationed in front of the
HMI operator interface station 24/7.

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No matter what kind of platform data is
received, the way that data, alerts and
reports look and the formats
information is presented all contribute
to a positive end-user experience.
When HMI information is easy to
understand and clearly presented,
critical data is more apparent and can
be acted upon quicker than culling
through irrelevant data. EXOR's HMI
systems powered by JMobile software
are industry innovators offering several
customizable report formatting options,
including an innovative integrated PDF
reporting feature. The PDF formatting
tool allows end users to automatically
create detailed, attractive and
informative reports delivered to those who need it, viewable from anywhere. Best of all, this PDF formatting
feature eliminates the need for the cumbersome integration of a third-party reporting software package and does
not require an end user to change HMI hardware to an industrial computer with an expensive SCADA system.
Selecting an HMI that inherently offers these formatting functionalities allows for a simpler, less complex, and
ultimately, a lower cost solution to deliver the right realtime information to the right people in just the right format,
anywhere.

The right information formatted in easy to read operating dashboards or reports viewed on the HMI interface,
mobile devices or a computer are incredibly powerful tools for machine or process optimization and differentiates
EXOR from other HMI choices. OEE (Overall Equipment Efficiency), production and maintenance reporting,
measuring and tracking consumables for cost analysis optimization should all be standard HMI reporting options,
as examples, and easily created. Surprisingly, some HMI systems still do not provide seamless reporting options
of specific operational data and processes.

The ease in which HMI reports are formatted, accessed and then locally or remotely communicated is another
EXOR advantage when compared to other HMI choices. EXOR's HMI platforms allow reports and other
operational information to be delivered to specified users by emails, text messages or tweets, automatically.
EXOR HMI’s can backup data directly to a network folder or a cloud-based repository. EXOR empowers end
users with multiple information formatting and alert customization levels, all designed to help use data better and
more efficiently while improving performance and providing exceptional end-user experiences, every time.

Section 3 Summary


Harvesting system performance information and data from an HMI system in realtime and acting quickly on
important HMI data from anywhere is critical to an organization's smooth operation and profits. A delay in acting
on an HMI alarm or operational changes until it is too late will usually hurt performance results and profits. One
of the biggest advances and cost saving developments in the HMI industry revolves around monitoring,
reporting and operating an HMI system remotely and being able to act on that information from anywhere via a
smartphone or off-site computer.

Not all remote HMI options are the same. The ability to deliver customized alerts and reports in a variety of
formats like PDF’s and then be able to distribute them via emails, text messages, or even tweets are major cost
saving tools only a few HMI suppliers like EXOR offer. EXOR empowers end users with the ability to monitor
and operate HMI systems remotely, from any smart device. Data and reports are displayed in formats
employees want, like PDF’s. EXOR’s mobile capabilities do not squeeze information on tiny, cluttered remote
screens, like some HMI choices only offer. This realtime, responsive mobile monitoring and operational
capabilities increase performance for key players responsible for ensuring an HMI-controlled system is
operating smoothly, while enhancing operational outcomes 24/7.

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Section 4


INCREASE PERFORMANCE AND IMPROVE END-USER EXPERIENCES BY SELECTING
DURABLE HMI HARDWARE TO THRIVE IN ANY INSTALLATION ENVIRONMENT

Positive end-user experiences are enhanced even more when the HMI choice is tough enough to handle just
about any challenging workplace condition. If the HMI is not designed to operate in unusually harsh environments,
even temporarily, that HMI-driven system may experience unexpected downtimes and interruptions. When the
HMI system selected can not operate in a particularly harsh environment or survive an unexpected impact to the

screen, this less-durable
HMI decision usually
leads to poor and profit-
eroding results. When
selecting an HMI, make
sure that choice is durable
enough for a variety of
expected and unexpected
workplace conditions.

EXOR offers a variety of
durable and tough HMI
choices providing our
customers with some of
the most dependable HMI
hardware solutions
available.

EXOR’s tough HMI Harsh
Environment models can
handle just about any kind of job in just about any challenging installation situation. No matter if an HMI is
operated in extreme temperatures or damp conditions, an EXOR Harsh Environment HMI platform is specifically
constructed to withstand severe conditions, experiences less downtimes, when compared to less durable models,
and, as a result, positive end-user experiences are increased. All EXOR HMI Harsh Environment Models are
Marine Certified. All EXOR Harsh Environment as well as many EXOR Standard-Models’ have internal electronic
boards all encased in a protective, acrylic coating, increasing durability. This process is an EXOR product
differential. Whether an EXOR HMI Harsh Environment panel is located in a forty-degree, air-conditioned
production line building or used in the hot sun as part of an oil rig's operational process in the middle of an ocean,
the true-tempered, LCD glass touchscreen will operate as expected
every time. It will not deteriorate due to harsh environmental
conditions or exposure to most chemicals or wash-downs.

All EXOR Harsh Environment models offer LCD interfaces bonded to
scratch-resistant glass surfaces. This bonding process is an important
extra manufacturing option to seek out when purchasing an HMI
platform. This process is designed to prevent clouding, moisture
wicking and other related visual operational challenges. Glass is a
superior material for harsh environment HMI panel construction due to
its resistance to UV rays, moisture and scratching. True-tempered
glass shields the HMI from getting “scuffed-up” and becoming hard to
view. Most EXOR Standard Models are strong enough to survive an
unexpected direct impact to the true-tempered glass screen. Some
manufacturers only produce less durable, standard-grade HMI’s that
are sometimes misapplied and not built for challenging workplace environments. These less-tough choices
deteriorate from UV light exposure, experience moisture downtime-problems and are hard to read in bright
sunlight, all of which decrease the end-user's experience, ultimately impacting overall performance.

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Section 4 Summary


When considering an HMI solution, durability of the HMI interface and internal components all are key factors
impacting the overall end-user experience. Make sure the HMI system chosen is designed specifically for an
installation environment and can operate in conditions such as extreme temperatures, sunlight, humidity or high
pressure wash-downs. The most durable types of HMI systems offer superior graphics displayed on LCD
interfaces bonded to durable, scratch-resistant, true-tempered glass surfaces. This specific kind of HMI
manufacturing bonding process prevents clouding, moisture wicking, pillowing effect, and other operational
challenges impacting visibility. All too often, HMI products are misapplied for a particular workplace environment
resulting in poor end-user experiences due to poor visibility and ultimately, resulting in poor operational results.

When selecting an HMI system, make sure it can handle unexpected incidents such as a screen impact by an
over-exuberant operator. The best HMI choices are durable enough for a variety of expected and unexpected
harsh environments and offer the flexibility to meet many external challenges. EXOR HMI’s are some of the most
durable HMI choices available, providing dependable solutions for just about any kind of workplace installation
environment and always delivering superb end-user experiences.

What happens when a standard model,
glass-capacitive HMI is dropped, hit and
severely abused?

Watch the EXOR Durability Challenge
and then see your HMI choice can
survive these tough tests.

WATCH THE EXOR
DURABILITY CHALLENGE

Can Your Standard-Model HMI Survive This Kind of Abuse?

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Section 5


MAXIMIZE UPTIMES AND IMPROVE PROFITS BY SELECTING HMI’S OFFERING
PREDICTIVE INTELLIGENCE IN REALTIME AND INTUITIVE TROUBLESHOOTING
TOOLS ACCESSIBLE REMOTELY AND LOCALLY

Things go wrong. It is part of life and part of business.

But the speed and ease with which an organization communicates and reacts to HMI alarms or Predictive
Technology data transmitted in realtime, can help contain a problem quickly, ultimately preserving profits.
Unfortunately, there are HMI choices available today that do not allow Predictive Technology to be communicated
beyond the HMI interface in realtime and as a result, do not allow operators, maintenance, and even system
designers to take action until an operational challenge has emerged. When there is a problem, some HMI choices
still do not offer the ability to easily view on-screen either locally or remotely such vital information as how-to
videos or PDF troubleshooting manuals and quickly empower end users to resolve issues.

The designer of a machine or a process developer can incorporate all of the best types of Predictive Technology
(PT) into a system, but if the chosen HMI system does not offer the flexibility to make that PT information
actionable in realtime, that information is mostly useless. An HMI system allowing actionable PT data in realtime
empowers end users with the appropriate operational information to make informed and timely decisions. The
best HMI choices permit easy customization of PT data, reports and notifications synthesizing just the right
information while offering data visualization and access to local and remote controls in realtime to solve issues.

HMI’s deliver additional value to an overall system or process if the
selection offers reporting mechanisms flexible enough to deliver
customized PT data distributed via a spectrum of delivery options.
These intuitive HMI systems should allow PT data to be
configurable and easily personalized by the end user for specific
needs, improving reaction time and keeping a machine or process
up and running while avoiding costly shutdowns.

Predictive Technology information should not just sit at the HMI
interface waiting for someone to notice. Any HMI system being
considered should offer the necessary tools to quickly notify and
empower the proper individuals to solve specific problems using
both local and remote HMI communication and management tools.
It should provide notifications sent via emails, texts, tweets or
other platforms empowering users with tailored notifications
embedded with hot-links, linking users to troubleshooting
solutions. Response times are greatly improved if operators,
maintenance and managers are allowed to customize PT
warnings, performance data or other operational notifications and be empowered to act in realtime.

EXOR's ability to synthesize and easily communicate customized bits of Predictive Technology data positively
increases end-user satisfaction by improving system performance. These built-in PT tools can create additional
revenue streams for OEM's and service providers. If replacement parts are needed or a service call from the OEM
or System Integrator is required, all EXOR systems powered by JMobile software easily allow seamless
scheduling of a service call, automatically and can even be customized to email a part order request directly to a
purchasing department or the supplier.

EXOR's HMI platforms offer powerful local and remote reporting tools, permitting customizable notifications of PT
data to be transmitted to all necessary users via their preferred method of communications. EXOR’s ability to
communicate PT data quickly in realtime to anyone in a format they want, anywhere, all helps deliver enhanced
end-user experiences and keeps a machine or process up and running.

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Section 5 Summary


A major difference when comparing HMI systems’ capabilities involves Predictive Technology and if PT data is
actionable in realtime from the HMI interface and remotely. If an HMI can not provide actionable Predictive
Technology results in realtime, this information void allows for more breakdowns and other interruptions. Other
HMI product differences involve the type of formats PT data is sent as well as how it is distributed using emails,
tweets or texts. EXOR products empower users to personalize PT data that is received by certain end-users to
get only pertinent, duty-needed HMI performance information.

These types of “smart” HMI platforms provide users with the appropriate predictive and maintenance information
to best solve pending issues while identifying and preventing future problems. HMI’s are made even more
powerful if the PT data alarms and notifications provide immediate access to problem solving tools embedded in a
notification. By pressing a hot-link embedded in an a message, users are connected immediately to a relevant
PDF troubleshooting manual, OEM support website, a video or other problem solving information. Instant access
to these tools viewed either from the HMI interface or remotely from a computer or smart device will help quickly
solve problems. The ability to harvest specific realtime information and PT data alerts, then empower users with
problem solving tools increases both user satisfaction and the end user experience.

Section 6


CONFIGURABLE USER MANAGEMENT AND PERFORMANCE AUDITING TOOLS
IMPROVES SECURITY AND OPERATIONAL EFFICIENCIES

In today's world, security must be top-of-mind when selecting a new HMI system connected to any IT network. An
HMI providing end users with multiple runtime-configurable security management tools such as the ability to
regulate HMI access and actions, will result in enhanced security and improve the overall end-user experiences.
These customizable security management tools, managed by the end user, give specific access to approved
users and permits the creation of multiple security levels, allowing for the easy management of usernames and
passwords, administered locally or remotely.

Surprisingly, some OEM’s and system integrators choose inadequate HMI systems that do not easily offer the
ability to the end customer to add, remove or edit their own users. These HMI manufacturers’ limitations make it
difficult to track employee access and their actions and only offer “predefined” user access limited to operator,
maintenance and OEM classifications with preset user names and passwords. These inflexible HMI platforms do
not offer end users the ability to seamlessly manage and audit users or permit adding, removing, or editing
individual system usernames and passwords. These types of HMI systems are quite restrictive for those
organizations required to track operational performance or provide a certified audit trail. Even more limiting, some
HMI platforms do not allow user management functions to occur during runtimes.

These types of limiting HMI systems can
ultimately jeopardize security because
users are forced to share sign-in
information. These systems limit the ability
to audit the performance of specific
operators, such as when a user is logged
into a system and their specific actions.

Still other HMI choices also fall short and
do not offer the capabilities to incorporate
external security monitoring information
such as building access and alarm
systems, security cameras, card scanners,
or RFID data, directly into an HMI platform.

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The best HMI solutions offer end users the ability to easily manage every user and their specific actions while
permitting managers to add, remove, or edit usernames and passwords, both locally on the HMI interface and
remotely via any smart device or computer. Tracking and knowing which operators did what and when will allow
managers to monitor and improve performance in realtime or via customized data reports. EXOR HMI’s powered
by JMobile software together offer all the customization and scalability for user security management needs and
auditing requirements. At the time of programming, system designers can develop multiple levels of secure user
groups for any EXOR product while allowing the end user to seamlessly and securely manage and add their own
user names, passwords and other security information anytime and from anywhere, securely.

EXOR helps a variety of industries remain compliant with various reporting and auditing needs. If the end user is
required to adhere to strict regulatory compliance, not all HMI systems may deliver a seamless, secure and easy-
to-use reporting systems with the flexibility to meet in-depth regulatory auditing needs. Regulatory compliance for
most applications can range from simple tracking of a couple of variables to intensive and secure audit trails for
governmental compliance. An HMI system delivering great end-user experiences will offer the end user flexible
data collection, historical archiving, and multiple delivery options of regulatory-compliant and performance
information, all stored securely to satisfy most regulatory needs. All EXOR HMI solutions have the ability to record
all logged-in users and the completion of their specified tasks, making HMI auditing easy. All new JMobile
software powering EXOR HMI’s meet OPC UA standards, the industry security standard ensuring the secure flow
of data to the HMI from each connected device. EXOR’s customizable security tools are a big step toward
enhancing the end-user experience by allowing the easy production and storage of auditing and performance
reports. The right HMI solution will offer all of these flexible audit reporting options without additional investments
in programming costs or third-party software. All EXOR HMI products powered by JMobile software provide
customizable security user management and auditing solutions without added costs.

Section 6 Summary


HMI systems are made more secure when they offer end-user configurable security tools. These tools enable
managers to easily monitor HMI system users, limiting or allowing access, and possessing the ability to audit all
operators’ or a system’s overall results. These customizable HMI’s also offer the ability to securely add, remove,
or edit user names and passwords, both locally, on the HMI screen, and remotely, via any smart device such as a
smartphone, tablet, or a computer. An HMI system should provide secure reporting and auditing tools that can
handle most in-depth governmental or efficiency auditing needs. Knowing who did what and when will also allow
end users to develop employee performance monitoring and metrics programs, ultimately increasing profits by
tracking all employees’ results, then presenting a clear snapshot of what needs to be improved through various
reports. Setting operational goals, monitoring each operator and measuring an operator’s performance will help
managers improve performance and grow revenues. A strong HMI choice will offer runtime user security

management and auditing tools
that are easily configurable by the
end user without additional costs
or added software add-ons.

HMI’s offering customizable
security management tools help
deliver a better HMI end-user
experience and adds value to any
HMI investment. These positive
experiences are enhanced more
if a system permits the easy
integration of existing workplace
security platforms like camera
feeds, building alarm and RFID
systems. All EXOR systems
powered by new JMobile
software meet OPC UA security
standards, delivering a new level
of IT security.
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Find out today how
EXOR & JMobile
together deliver
exceptional
HMI end-user
experiences.

CONTACT US TO SCHEDULE A NO-OBLIGATION, NO-PRESSURE PHONE CALL OR
VIDEO CONFERENCE WITH ONE OF OUR HMI-PRODUCT SPECIALISTS TO HELP
YOUR COMPANY DECIDE IF EXOR AND JMOBILE CAN IMPROVE YOUR
ORGANIZATION’S HMI END-USER EXPERIENCES AND SYSTEM PERFORMANCE.

(513) 874-0900

[email protected]

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