Friends of Chichester harbour

CH80005338

MRS S EVENS 0000147
63 WEMBOROUGH ROAD
STANMORE 02/04/2020
HA7 2EA
Your policy gives you the flexibility to continue
for as long as you want.

Rest assured, we’ve got it covered Your Bosch washing
machine will continue to be
Dear Mrs Evens,
Welcome to your Bosch protection policy. Thank you for protecting protected for £5.99 per
your washing machine with Domestic & General. Enclosed you month.
will find some ‘keep me safe’ information, along with all the
details you might need should something go wrong. For further details see overleaf.

If you do need us we’re here to help. It’s simple: For repairs

1. Call us on 0800 4970653 or go online www.arg.ocosp.urkoductcare
2. Arrange a day that works for you
3. We’ll send out an expert engineer 0800 4970653
Remember, your policy also covers you for accidental damage,
and if we’re unable to fix your washing machine then we’ll For any other enquiries
replace it for you. 0800 4970653

Here’s a quick reminder of your policy with us: Linbeassiocpreante3p6e5rdmayinsuateypelaurs. Cyoaullrspchoosntethe
company’s access charge. Calls to 0800
D Unlimited repairs with no surprise costs to fix
D A replacement if it can’t be fixed, just pay the cost of installation numbers are free.
D Repairs by expert engineers

Key details of your policy can be found in the Insurance Product
Information Document and overleaf. Our call centres are open
365 days a year, so if you need us, we’re here and happy to
help.
Many thanks,

Ian Mason
Chief Executive

The protection policy is provided by Domestic & General Insurance PLC. Registered office: Swan Court,
11 Worple Road, Wimbledon, London SW19 4JS. Registered in England and Wales, Company No. 485850.
Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the
Financial Conduct Authority and the Prudential Regulation Authority.

CH80005338

Customer Name: Duration of the Policy
MRS S EVENS Start Date: 02/04/2020
Customer Address: Monthly Direct Debit Payments: £5.99
63 WEMBOROUGH ROAD
STANMORE Your fee includes all costs of purchase such as
HA7 2EA taxes at the applicable rate.

6L3ocWatEioMnBoOfRthOeUPGrHodRuOcAt D STANMORE Policy Provider
Domestic & General Insurance PLC
aPnleyaosfeyloetuur sdektnaoilws cifhyaonugem. ove house or Product Type
washing machine
Brand/Make
Bosch
Model Number
WAE24369GB

Please check the details below. UKCDABIP 20093162516 - GB00366066 1739
If any are incorrect, please call us as soon as possible on 0800 4970653. Otherwise, there’s nothing you need to do.
Account Name: mrs s evens
Account Number: ****4081
Bank Sort Code: 202937
Payments will be made using the following reference:
Service User Number: 997050
Reference Number: DCH80005338
Direct Debit Payment Schedule
An initial payment on 20/04/2020 of £5.99, followed by subsequent payments on the 20 of each month of £5.99 until further notice.
You have the right to cancel your Direct Debit at any time, please refer to the Direct Debit Guarantee below.

The Direct Debit Guarantee
• This Guarantee is offered by all banks and building societies that accept Instructions to pay Direct Debits.
• If there are any changes to the amount, date or frequency of your Direct Debit Domestic & General Insurance PLC will notify you 10

working days in advance of your account being debited or as otherwise agreed. If you request Domestic & General Insurance PLC to
collect a payment, confirmation of the amount and date will be given to you at the time of the request.
• If an error is made in the payment of your Direct Debit, by Domestic & General Insurance PLC or your bank or building society you are
entitled to a full and immediate refund of the amount paid from your bank or building society
- if you receive a refund you are not entitled to, you must pay it back when Domestic & General Insurance PLC asks you to.
• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required.
Please also notify us.

THINGS YOU NEED TO KNOW OTHER IMPORTANT INFORMATION
ABOUT YOUR POLICY
Domestic & General Insurance PLC is an insurance undertaking, not an
intermediary. We are the underwriter of the insurance and do not provide a Is this policy for you?
personal recommendation. You must be at least 18 years old and resident in the United Kingdom to be
Domestic & General Insurance PLC pay their sales agents periodic incentives eligible. Your appliance must be:
(such as bonus payments) if they meet certain quality and sales targets. • owned by you;
Full details on how to submit a complaint can be found in the terms and • in good working order when you take out the policy;
conditions enclosed. • located in the United Kingdom; and
This insurance policy meets the demands and needs of those who wish to • used for personal and non-business purposes only.
insure their electronic appliances and/or household goods against: Changes we need to know about
breakdown; You must tell us immediately (see ‘Customer services details’ in your full policy
accidental damage; terms and conditions), if (i) you change your address and contact details; or (ii)
you cease to have the product which is covered by your policy.
As your circumstances may change over time it is important that you review the
policy terms and conditions regularly to check that you remain eligible and the
cover meets your needs.
Our regulatory status
Domestic & General Insurance PLC is authorised by the Prudential Regulation
Authority and regulated by the Financial Conduct Authority and the Prudential
Regulation Authority. You can check that we are regulated by the Financial
Conduct Authority (FCA) by visiting their website https://register.fca.org.uk or by
contacting the FCA on 0800 111 6768. Domestic & General Insurance PLC’s
Financial Services Register Number is 202111. Our registered address is Swan
Court, 11 Worple Road, Wimbledon, London SW19 4JS. Registered in England
and Wales. Company Number 485850.

POLICY TERMS AND CONDITIONS •WE•••••• xecsldrccartmmyapabuhheeoloancrnraiaoaooppsumrcmyyidndlaldamrielabpopauiiudsfnfrcprrsalygfccneseoyoeaaiietarniwlsabtmrcbw’utstsgklbtdhhylreutieedeetuageomhwrcn;orteurrtoltiewhioyinaramwnso;oogrnybftraiuaooeotildcrhnserklnnueloetiorltntenfcy;ehslhowioeagvtasrertlee:pavtloahosrqeoloryreuupunef,wbprrisatmirorhpnaaeiedbdelsragdayyriutnleacapiccdotunnhlriotuflefotteaav;ceeysddtecoliouetosrtmotuenccnhertdtpletetreo(hliobyrogcrie’muysiritwtstryppaaailii,nartonnnnhogstryyisdtattolharppeumsnuinoagcs,catcrritwtst;ptnhcia)olaouoaatbnitlfnntoieayiscdognrc;ya,inett;oubi,ssofrrwunoeothposrra’eprsdmokl,bpireaosarfrkonuaniodpindtlruehpgocdeltihirtettebros’ysafaoerly

It is important for your benefit and protection that you read
these terms and conditions. These and your certificate, and
any changes we notify you about, form your agreement with
us.

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•••
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••Important conditions •
• AaYdFYhwincooolooeflcoeuruuifornssrrpimnrefrppndodohrroratdooomhatnuddlendccacuuyoertt(cciesnacottwlttonewmamitntvihhyhnuutaoeeisscntaunhtthatntehbgdaycwaeidumvacevrtenuhoeeacsonsmnsboertsuteieunodtfyniesasreioettnicnsdutbtd.heuianegaarrspeattttatrrorvamui’,esvlbeylaaetieo,ytondeufsia,bulthlmcmeersout)guucam.caasoitnlieltn,ota,esawnnsniisdenods.eelurenrdereloesyadtetonmhtrcdovaicestubulytseephoeaieiuedldlrderiiingnpgbgarhyo.lt,datauosncidtngifle •
• ••

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•
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•
TYeorurritporroiadlulcitmisitscovered for claims that occur in the United Kingdom. •
•
How to make a claim
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T49o7m06a5k3e oarcolanilmineplaetawswe wco.anrtgaocst pursodauscstocaornea.csop.uokssible by telephone on 0800

Repairs

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Disposal, delivery, installation and other costs
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The policy terms and conditions are continued on the next sheet

Policy terms and conditions continued What we do with your information
Duration of your policy
The policy period begins on the ‘start date’, as specified in your certificate, and At Domestic & General we want to reassure you that we use your information
continues indefinitely until cancelled or brought to an end in accordance with both responsibly and securely to provide you with the best possible service.
these terms and conditions. We will contact you by post, telephone, email or Below we explain what we do with your information and your rights to your
SMS every 12 months to remind you of the benefits and cost of your protection. information. If you would like any further details you can get in touch with us
Cancellation and ending of the policy using the contact details below or visit our website
Cooling off period – Changing your mind (www.domesticandgeneral.com).
1. The ‘cooling off period’ is the fourteen (14) day period from receipt of your Using your information
Domestic & General Insurance PLC (“we”) is the "data controller" of your
documentation or from the policy start date, whichever is later. information. We process two sets of information about you, “Personal
2. If you change your mind during the cooling off period, you can cancel your Information” (your name, address, contact and payment details) and the
“Goods Information” you provide to register your appliance or device (your
policy and you’ll receive a refund of any premium paid. name, address, contact and goods details). We’ll use your information: (i) as
3. If your policy automatically ends or is cancelled by us, these rights do not necessary to fulfil our contract with you (including to recover any amounts
owing); (ii) for our legitimate interests in: undertaking marketing (about our
apply (see ‘Our right to cancel your policy or bring it to an end’ below). products and services and those of our third party partners) by post, telephone,
email and/or other electronic messaging services; market research; customer
After the cooling off period surveys; printing services; checking and verifying your identity and contact
If you cancel your policy after the cooling off period, your policy will remain in details; recording your conversations for training, quality and compliance
place until the end of the period for which you have already paid and you will purposes; and for analytics and profiling for marketing purposes; detecting and
not receive any refund. preventing crime, including fraud; and (iii) where required to do so by law. We
may also ask for your consent to some uses of your information.
How to cancel Sharing your information
If you wish to cancel your policy, please contact us on 0800 597 8615 (8am to From time to time your Personal Information and Goods Information may also
8pm, 365 days a year). You can also cancel by using the cancellation form on be shared with other members of the Domestic & General Group of
our website, or by writing to us, at the addresses specified in the ‘Customer Companies (Domestic & General Insurance or Services and other future
services details’ section. If you are paying by Direct Debit and tell your bank to members of the Group whose details we will notify to you ("Group")), with
cancel your Direct Debit Instruction, but do not contact us first, we will not companies acting on our behalf or providing services to us (e.g. the companies
immediately cancel your policy. If you do wish to cancel, please contact us we use to carry out repairs, IT & mailing services, storage of paper records
directly to avoid any communications regarding outstanding payments. and telecommunications) and with the Sainsbury’s Argos Group (which
currently includes Sainsbury’s Supermarkets, Sainsbury’s Bank, Argos Limited,
Our right to cancel your policy or bring it to an end Tu Clothing, Habitat, Argos Financial Services, Nectar and Insight 2
1. If at any time we arrange to replace your product (or give you a voucher Communication, Argos Business Solutions Limited). The Sainsbury’s Argos
Group will process your Personal Information for their legitimate business
settlement), your policy will automatically end (see ‘What happens if your interests (including marketing and analytics) in accordance with their privacy
product is replaced?’ above). policy, which can be found at www.argos.co.uk/help/privacy-policy
2. We may cancel this policy where there is a valid reason for doing so by Transferring your information
giving you at least 7 days’ written notice. Valid reasons include but are not In exceptional cases, we may transfer your information to countries outside the
limited to the following: European Economic Area (including the US) which may not have data
• where you fail to comply with certain conditions and obligations (see protection laws which provide the same level of protection as provided in the
UK. We have put in place Model Clauses as an appropriate safeguard to
‘Important conditions’ above); ensure that such information is adequately secured and protected and that
• where you fail to pay for the policy (see ‘Paying your premium’ above); or such transfers meet the requirements of applicable data protection law.
• where you have used threatening or abusive behaviour or language Keeping your information
We keep your personal information for six years after you terminate your policy
towards our staff or suppliers. so that we can deal with any claims. Your goods information we keep for a bit
In each case, you will receive a refund of any premium paid for unused days of longer, normally 10 years (the average life of an appliance) for health and
your policy. safety. We also keep your information to send you marketing that you might be
interested in, unless we receive a request from you to opt-out of marketing.
Customer services details Rights to your information
By writing to the Data Protection Officer using the contact details provided
For customer services: call 0800 4970653, write to us at Domestic & General below, you have the right to ask us:
Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire • for a copy of the personal information we hold about you
CV12 8JP or sign in to myaccount on our website: • for a copy of the personal information you provided to us to be sent to you
www.argosproductcare.co.uk
Calls cost up to 7p a minute plus your phone company’s access charge. Calls or a third party in a commonly used, machine readable format
from mobiles may cost considerably more. Calls to 0800 numbers are free. • to update or correct your personal information to keep it accurate
Lines are open, at a minimum, from 9am to 5pm, Monday to Friday (except • to delete your Personal Information from our records if it is no longer
public holidays). Calls may be recorded and monitored for quality and training
purposes. needed for the original purpose; and
• to restrict the processing of your Personal Information in certain
How to complain
circumstances
If you wish to complain or you are unhappy with the service provided, please And you may also:
contact our customer services team (see ‘Customer services details’ above). If • object to us processing your Personal Information – in which case we will
you are not satisfied with how we respond you can then ask the Financial
Ombudsman Service (FOS) to review your case. They can be contacted at: either agree to stop processing or explain why we’re unable to; and
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, on • where we rely on your consent, withdraw that consent at any time.
the website http://financial-ombudsman.org.uk/, or by email at: Please note that the above rights are not absolute and certain exemptions
[email protected] apply to them. You can also make a complaint to the Information
Referral of your complaint to the FOS does not affect your right to take legal Commissioner (www.ico.org.uk) if you feel your personal information has been
proceedings. mishandled.
Marketing
Transferring your policy We, along with other members of our Group, Argos Limited, and other
members of the J Sainsbury’s Group of Companies may use your information
With our permission you may transfer your policy to a new owner of the to tell you about any offers, products or services which may be of interest to
product by giving us their details either over the telephone or in writing. You you. We may contact you by post, telephone, email and/or other electronic
cannot transfer it to any other item (except for replacements of your product messaging services. To change your marketing preference, let us know by
provided under a manufacturer’s guarantee). emailing [email protected] or by writing to us
using the contact details provided below. If you don’t want Argos to send you
Changes to these terms and conditions marketing by phone, email or post then please see Argos’s Privacy Policy,
which can be found on their website at www.argos.co.uk/help/privacy-policy to
At any time we may modify or replace these terms and conditions in order to: opt out of this marketing. Argos will stop sending you marketing
• comply with the law, regulations, industry guidance or codes of practice; communications but will still contact you with service-related messages every
• rectify errors or ambiguities; and now and then.
• improve the scope or nature of the protection provided to you. Contact Details
After the first three years of the policy we may modify or replace these terms If you need to contact us about your information or your information rights, or to
and conditions for other reasons. see a copy of our Model Clauses, please write to: Freepost Plus RTKS-CLRA-
In all cases we will give you thirty (30) days’ written notice of any change that GRYE, Data Protection Officer, Domestic & General, Leicester House, 17
could have a material effect on your rights or obligations. The new terms and Leicester Street, Bedworth CV12 8JP or
conditions will take effect from the date specified in the notice. If you do not [email protected] and we’ll be happy to help you.
agree with the changes, you may cancel the policy by notifying us within that
notice period and you will receive a pro rata refund of any premium paid for
unused days of your policy.

The policy terms and conditions are continued on the next sheet

Exclusion of third party rights

This policy is only for your benefit. No rights or benefits will be given to any other
third party under the policy.

Governing law and statutory rights

We will communicate with you in English and English Law will apply unless we
agree otherwise with you. Nothing in these terms and conditions will reduce or
affect your statutory rights; for further information about your statutory rights
contact the Citizens Advice Bureau website www.citizensadvice.org.uk or
03444 111 444.

The Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme. If we cannot
meet our obligations to you under the policy, compensation may be available to
cover these obligations. The compensation provides for 90% of any claim with
no upper limit on the amount of the claim. Full details are available at
www.fscs.org.uk or by writing to them at: FSCS, 10th Floor, Beaufort House, 15
St Botolph Street, London EC3A 7QU.

Access and support
We offer a number of services for customers who have
disabilities including providing our documents in Braille,
large print or audio formats. We may also make
accommodations to the way we provide our services on
a case by case basis. For further information please
contact us (see ‘Customer services details’ above).

Company information

This policy is provided by Domestic & General Insurance PLC. Registered in
England and Wales. Company No. 485850 Registered office: Swan Court, 11
Worple Road, Wimbledon, London SW19 4JS.
Domestic & General Insurance PLC is authorised by the Prudential Regulation
Authority and regulated by the Financial Conduct Authority and the Prudential
Regulation Authority (Financial Services Register Number 202111). Our address
and details of our authorisation can be checked on the FCA website
(https://register.fca.org.uk) or by contacting the FCA on 0800 111 6768.

UKCDABIP 20093162516 - GB00366066 1739

Appliance Insurance
Insurance Product Information Document
Product: Protection Policy
Company: Domestic & General Insurance PLC

Registered in England and Wales. Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority. Financial Services Register Number 202111.

Complete pre-contractual and contractual information on the insurance policy is provided in other documents, including the terms and conditions.

What is this type of insurance?

Cover for your product, for example, electronic appliances and/or household goods, against:
breakdown;
accidental damage;

What is insured? ßWhat is not insured?breakdown covered by another guarantee or warranty
ß costs that you may incur as a result of not being able to use
D breakdown after the end of the manufacturer’s guarantee
period your appliance

D immediate protection of your product from accidental ß loss, cosmetic damage, neglect, deliberate damage or damage
damage caused by animals (other than by pet cats or dogs)

D repairs, replacements or vouchers for the full retail price of ß the cost of replacing any accessories
a replacement ß installation and disposal charges

Are there any restrictions on cover?
!! you must be at least 18 years old and resident in the UK

your product must be in good working order when this policy
starts

WDhinetrhee am I covered?

UK

What are my obligations?

• you must give us true, factual and not misleading information
• your product must be installed, maintained and used in accordance with the manufacturer’s instructions
• your product must be used or installed (if appropriate) in a private home, occupied by a single household and not used for business purposes
• you must follow our claims process which can be found in our terms and conditions
• your product must meet relevant safety standards and be safe to work on. We will not provide services until this obligation is met.

When and how do I pay?

You must pay your monthly premiums by Direct Debit.

When does the cover start and end?

The policy period begins on 02/04/2020 and continues indefinitely (unless ended in accordance with these terms and conditions). If you cancel within the 14
day cooling off period you will receive a full refund. If we arrange to replace your product, the policy will end immediately and no premium paid will be
refunded.

How do I cancel the contract?

Call us on 0800 597 8615; write to us at Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP; or
download a cancellation form from www.domesticandgeneral.com and send it to us by post. You will need to provide your policy number and contact
details.

UKCDABIP 20093162516 - GB00366066 1739