W E L C O M E T O
TOLUNA
This is just
for G e t r e a d y t o s t a r t
you! e a r n i n g o n T o l u n a
b y c h e c k i n g o u t
o u r t u t o r i a l g u i d e
EDITOR'S NOTE
Thank you for registering on Toluna, we are happy to have you with us!
Toluna is an online community dedicated to helping you Influence Your
World! Tell the world's leading providers of products and services what you
think and earn rewards by participating in surveys.
You can also express your opinions through polls and topics you create
directly on Toluna.com. Let other people know what you think, by having
constructive debates on subjects that matter to you!
Registration to Toluna is completely free - you will not be asked for any
payment. On the contrary, you can earn points that can be exchanged for
vouchers by taking part in our surveys, completing your profile surveys,
participating in scontent, playing games, etc.
Toluna Team
TOLUNA AND YOU
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E
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T
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E
N
K
G
Y O U R V O I C E + O U R V O I C E = T H E V O I C E O F C H A N G E
SHARE YOUR
M
M
C
O
U
T
Y
N
I
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O
N
A
U
THOUGHTS
WITH US!
B e a T o l u n a i n f l u e n c e r a n d g e t r e w a r d e d
WHAT IS CONTENT?
There are four different types of content at Toluna:
Topics, Polls, Battles and Thumbs.
Each type serves a different purpose. For instance, Topics allow you
to tell us your experience with a product, or just tell us about your
day.
,If you want help on choosing between two products, we recommend
a Battle, unless your list is still long. In that case, a Poll would be more
useful. If you want feedback about one single product, than a Thumbs
will be a quick way of getting it.
Whichever you choose, we’ll love reading your content! ;)
WHY
CREATE CONTENT ?
To share your voice and earn points!
For each piece of content you create on Toluna.com, you
could earn up to 1,000 points. You can even get rewarded
by commenting on other Influencer's content!
Tip: Topics, polls and opinions are what the team tends to
reward the most.
QUALITY CONTENT
YOUR VOICE + OUR VOICE = THE VOICE OF CHANGE
WHAT IS IT?
The Toluna Team encourages quality over quantity.
We care We consider quality content any Poll or Topic that has
a title, a personal opinion and an image or video to
about illustrate it. To ensure that your poll or topic is
incentivised, please make sure that your opinion is
clearly expressed and that your subject and language
quality just respect our terms and conditions. We really value your
opinion, so try to engage as much as possible with
as much as other members' posts!
When using information or data from an external
quantity source, please remember to give credit to the source
where you found it by mentioning the name or URL.
Please note that Thumbs and Battles do not receive
points.
STEP BY STEP
İ Ç E R İ K O L U Ş T U R A L I M
1
A D D A N I M A G E
O R V I D E O T O
Y O U R C O N T E N T
2
D O N O T
P L A G I A R I S E
3
M A K E S U R E T O
U S E C L E A R
L A N G U A G E
4
B E C R E A T I V E
T A K E S U R V E Y S O N T O L U N A A N D G E T
R E W A R D E D
S U R V E Y S
Have a
question
about
surveys?
R E A D T H I S S E C T I O N T O F I N D T H E
A N S W E R S T O A L L Y O U R S U R V E Y
Q U E S T I O N S
T O L U N A S U R V E Y C E N T R E
T O L U N A S U R V E Y C E N T R E
where do I start?
P C M O B I L E T A K E S U R V E Y S G E T R E W A R D E D
W i t h T o l u n a , y o u c a n t a k e s u r v e y s o n y o u r P C o r o n t h e g o !
I f a s u r v e y m a t c h e s y o u r p r o f i l e , y o u w i l l r e c e i v e a n i n v i t a t i o n
b y e m a i l o r s e e t h e s u r v e y s a v a i l a b l e i n y o u r T o l u n a S u r v e y
C e n t r e . T h e m o r e u p t o d a t e y o u r P r o f i l e S u r v e y s a r e , t h e m o r e
c h a n c e s y o u h a v e o f b e i n g i n v i t e d t o t a k e p a r t i n s u r v e y s y o u
q u a l i f y t o t a k e .
A l i m i t e d n u m b e r o f s u r v e y s a r e p r e p a r e d t o b e a n s w e r e d o n
y o u r s m a r t p h o n e . I f y o u ' d l i k e t o r e c e i v e t h e s e , d o n ' t f o r g e t t o
e n t e r y o u r m o b i l e p h o n e n u m b e r d u r i n g r e g i s t r a t i o n , o r a t a n y
t i m e o n y o u r p r o f i l e . D o n ' t f o r g e t t o t i c k t h e o p t i o n " I a g r e e t o
r e c e i v e i n v i t a t i o n s t o s u r v e y s b y S M S " !
Y o u w i l l n o t b e r e q u i r e d t o a n s w e r t h e s u r v e y b y t e x t m e s s a g e .
T h e S M S y o u w i l l r e c e i v e w i l l i n c l u d e a l i n k t o t h e s u r v e y .
T O L U N A S U R V E Y C E N T R E
What are profile surveys and
where can I find them?
Y o u r P r o f i l e S u r v e y s c a n b e P r o f i l e S u r v e y s a r e d i v i d e d i n t o
a c c e s s e d b y c l i c k i n g t h e t h r e e c a t e g o r i e s : s u r v e y s y o u
" S u r v e y s " t a b a t t h e t o p o f t h e h a v e n ' t a n s w e r e d y e t , s u r v e y s
s i t e . H e r e y o u w i l l s e e t h e y o u a n s w e r e d b u t h a v e s i n c e
" P r o f i l e S u r v e y s " o p t i o n . P r o f i l e b e e n u p d a t e d a n d r e q u i r e y o u r
S u r v e y s a r e d e s i g n e d t o a l l o w a t t e n t i o n ( N e w ) , a n d s u r v e y s
u s t o i m p r o v e p e r s o n a l i s a t i o n o f y o u h a v e a l r e a d y a n s w e r e d . F o r
t h e s e r v i c e w e p r o v i d e t o y o u . e a c h c o m p l e t e d p e r s o n a l
T h i s m e a n s y o u w i l l r e c e i v e p r o f i l e s u r v e y , y o u a r e a w a r d e d
m o r e , a n d b e t t e r t a r g e t e d , 1 0 0 p o i n t s . Y o u w i l l a l s o r e c e i v e
s u r v e y i n v i t a t i o n s . p o i n t s f o r u p d a t i n g y o u r P r o f i l e
S u r v e y s e v e r y 6 m o n t h s .
W h y d o e s T o l u n a a s k s o m a n y q u e s t i o n s i n
s u r v e y s ?
P r o f i l e S u r v e y s , a l t h o u g h e s s e n t i a l , d o n ' t t e l l u s
e v e r y t h i n g a b o u t y o u a n d s o m e s u r v e y s a s k f o r a
v e r y s p e c i f i c g r o u p o f p e o p l e w h o m e e t a v e r y
n a r r o w s e t o f d e m o g r a p h i c c r i t e r i a . S o m e t i m e s ,
d e t e r m i n i n g w h e t h e r s o m e o n e q u a l i f i e s f o r a
s u r v e y t a k e s j u s t a f e w q u e s t i o n s , o t h e r t i m e s i t
m a y t a k e m o r e q u e s t i o n s .
T O L U N A S U R V E Y C E N T R E
Survey points
T H E M O R E S U R V E Y S Y O U T A K E , T H E
M O R E P O I N T S Y O U E A R N
F o r e a c h c o m p l e t e d s u r v e y , y o u S o m e t i m e s , a s u r v e y m a y s a y
c a n e a r n b e t w e e n 1 5 a n d t h a t i t ' s f u l l , e v e n t h o u g h
5 0 , 0 0 0 p o i n t s ( d e p e n d i n g o n i t s y o u h a v e j u s t r e c e i v e d t h e
l e n g t h ) . S o m e s p e c i a l s u r v e y s s u r v e y i n v i t a t i o n . T h i s h a p p e n s
c o u l d h a v e e v e n h i g h e r r e w a r d b e c a u s e o u r s u r v e y s c l o s e
v a l u e s . a u t o m a t i c a l l y o n c e w e ' v e
r e c e i v e d t h e r e q u i r e d n u m b e r
T h e t i m i n g o f c r e d i t i n g o f a n s w e r s .
d e p e n d s o n t h e s u r v e y . I n s o m e
c a s e s y o u w i l l r e c e i v e y o u r T o e n s u r e y o u r e c e i v e o u r
p o i n t s w i t h i n 2 4 h o u r s , w h i l s t i n s u r v e y i n v i t e s a s e a r l y a s w e
o t h e r s t h e p o i n t s a r e c r e d i t e d s e n d t h e m , m a k e s u r e t o a d d
a f t e r t h e s u r v e y h a s c l o s e d . Y o u T o l u n a ' s e m a i l s t o y o u r t r u s t e d
c a n e x p e c t t o w a i t a m a x i m u m a d d r e s s e s . T h i s w i l l p r e v e n t
o f s i x w e e k s f r o m s u r v e y c l o s u r e y o u r e m a i l p r o v i d e r f r o m
f o r p o i n t s t o b e c r e d i t e d t o d e l a y i n g t h e d e l i v e r y o f o u r
y o u r a c c o u n t . i n v i t e s .
What if I have
technical
difficulties with a
survey, and why
does this happen?
W e d o a v a r i e t y o f s u r v e y s f o r
m a n y c l i e n t s . S o m e o f t h e s e
s u r v e y s a r e p r o g r a m m e d b y u s ,
o t h e r s a r e p r o g r a m m e d b y o u r
c l i e n t s a n d h o s t e d o n t h e i r
s y s t e m s . A m a j o r f a c t o r i n
t e c h n i c a l i s s u e s i s t h a t s u r v e y
r e s p o n d e n t s a r e u s i n g a w i d e
v a r i e t y o f o p e r a t i n g s y s t e m s ,
b r o w s e r s , I n t e r n e t c o n n e c t i o n
t y p e s , a n d h a r d w a r e , a n d n o t a l l
a r e n e c e s s a r i l y c o m p a t i b l e w i t h
t h e t e c h n o l o g y o f a l l s u r v e y s t h a t
m a y b e a v a i l a b l e . A n d , o f c o u r s e ,
s o m e t i m e s , h u m a n e r r o r i s a
f a c t o r . I f y o u e n c o u n t e r a
t e c h n i c a l p r o b l e m w i t h a s u r v e y ,
u s u a l l y , i f y o u w a i t a w h i l e , t h e n
t r y a g a i n l a t e r , t h e p r o b l e m w i l l
b e r e s o l v e d . I f y o u a r e s t i l l s e e i n g
a n e r r o r a f t e r w a i t i n g a w h i l e ,
p l e a s e r e p o r t i t t o u s h e r e a n d
n o t e t h e S u r v e y I D a n d p r o v i d e a
s c r e e n s h o t , i f p o s s i b l e . W e
a p o l o g i s e f o r a n y i n c o n v e n i e n c e
c a u s e d b y t e c h n i c a l e r r o r s a n d
w i l l d o o u r b e s t t o g e t t h e m
r e s o l v e d .
S O L V I N G T H E
T E C H N I C A L
P R O B L E M S
Reward
requests
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Reward?
H O W C A N I R E D E E M A R E W A R D ?
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menu - here you can see the full list of Electronic vouchers (e-vouchers) will be sent
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W H A T E L S E
I S T H E R E ?
S O M U C H M O R E !
# T O L U N A W I N S
E A R N E X T R A P O I N T S
S h a r e a p i c t u r e o r v i d e o o f y o u r
W H A T I S
T o l u n a r e w a r d s o n o u r c o m m u n i t y
# T O L U N A W I N S ?
o r o t h e r s o c i a l m e d i a .
# T o l u n a W i n s i s a w a y f o r y o u t o e a r n
U s e t h e h a s h t a g
e x t r a b o n u s p o i n t s f o r s h a r i n g y o u r
# T o l u n a W i n s
T o l u n a w i n n i n g s . S i m p l y r e d e e m y o u r
p o i n t s f o r o u r g i f t s o n t h e
R e c e i v e e x t r a p o i n t s f o r
R e w a r d s C e n t r e a n d t h e n p o s t i t o n t h e
s h a r i n g w h a t y o u ' v e w o n
C o m m u n i t y o r o t h e r s o c i a l m e d i a i n t h e
t h r o u g h T o l u n a !
f o r m o f a p i c t u r e o r v i d e o !
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