SELF REFLECTION LEARNING JOURNAL By ALEEYA RASZQUIN BINTI MD RASBE MGT 162
CONTENTS 1 . INTRODUCTION OF YOURSELF . MY AREAS OF LEARNING STRENGTH AND WEAKNESS. 2. 3. SUMMARY CHAPTER 8- 10. 4. WHAT I LEARNT FROM CHAPTER 8- 10. THE DI F F ICULTIES/CHALLENGES I ENCOUNTERED AND THE REASONS WHEN TRYING TO UNDERSTAND. 5. STRATEGY FOR THOSE DI F F ICULTIES/CHALLENGES. 6. MY THOUGHTS AND FEELINGS REGARDING THE CHAPTERS. 7. 8. CONCLUSION.
NAME : ALEEYA RASZQUIN BINTI MD RASBE CLASS THIS SEM : JCDCS1434D DOB : 30/06/2004 POB : HOSPITAL PAKAR SULTANAH FATIMAH ORIGIN : MUAR, JOHOR 2ND CHILD OF 5 SIBLINGS FAV COLOUR : HOBBY : COOKING 1
WEAKNESS Always nervous when I need to speak in front of crowd even in front of classmates. I’m not good in English especially speaking. I don’t like reading I will avoid to do something if I’m not in the mood. STRENGTH I love to take notes on the lecture’s slide to understand better. I love subject that use formula like mathematic. I like to try although I know my answer is wrong 2
SUMMARY OF THE CHAPTER ON COMMUNICATION, QUALITY, AND ISLAMIC MANAGEMENT. 3
DEFINITION TYPES The process of transmitting a message to the receiver to obtain a response. FORMAL downward upward INFORMAL single strand gossip probability cluster PROCESS BARRIERS TO EFFECTIVE OVERCOMING Cross-cultural diversity Trust and Credibility Language Characteristics Gender Differences Noise Information overload Poorlistening Time pressure C8 : COMMUNICATION Obtain feedback Use simple language Avoid noise Recognize emotions Do not make own conclusions 4
TOOLS Durability Service ability Aestetic Perceived quality C 9 : Q U A L I T Y is a strategic commitment by top management to make quality a guiding factor in everything it does TQM The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs QUALITY DIMENSIONS PRINCIPLES Do it right the first time. Be customer-centered. Make continuous improvement a way of life. Build teamwork and empowerment. Performance Features Reability Conformance Fishbone Diagram (Kaoru Ishikawa Diagram) Benchmarking 5
C10 : MANAGEMENT F ROM ISLAMIC PE RSPECTIVE SECONDARY IDEA PRINCIPLES FUNCTIONS Time is to be well invested, not to be wasted. Uphold and internalize Islamic ethical values. No favouritism and discrimination. Employees must be paid fairly. Al-Syura-consultation based on mutual discussion. the ability to utilize human capital and material resources optimally to achieve desired goals I S L A M I C M A N A G E M E N T ISLAMIC LEADERS the process of moving people in a planned direction by motivating them. CHARACTERISTICS PRINCIPLES He has allegiance to faithful. He has global perceived goals, not individual. He adheres to the Syariah. He delegates trust. As-Syura Justice Freedom of expression Masrui’ah Qualification Reward P-i is prevalent since the era of Prophet Muhammad, while preaching the faith of Islam to the world. O-utilizing of resources (individuals), authority and power, delegating as well as decentralization. L-a leader serves and helps others to get ahead. C-mechanisms must not violate the basic principles of the Syariah. 6
Define quality. Explain the dimensions of quality. Define Total Quality Management (TQM). Discuss TQM as tools for global competition. Explain the importance of quality. Describe the tools of TQM. WHAT I LEARN FROM EACH CHAPTERS??? CHAPTER 8 Communication process. Formal and Informal Communications. Types of Communication. Barriers and overcoming the barriers to effective communications . Categories of Interpersonal Communication. CHAPTER 9 CHAPTER 10 Introduction of Islamic Management. Identify the principles of Islamic Management. Identify the characteristics and principles of Islamic leaders. Explain Islamic Management functions 7
THE DIFFICULTIES/CHALLENGES I ENCOUNTERED AND THE REASONS WHEN TRYING TO UNDERSTAND. 8 I easily get distracted when studying. I can’t sit and study for a long time. Often take breaks during study hours. I’m not the bes t at English so somet imes i t ’s hard for me to unders tand i t . There are some words that I don’ t unders tand when s tudying
STRATEGYFORTHOSEDIFFICULTIES/CHALLENGES. 9 S e t t a r g e t t o D e a n ’s L is t . Ma k e my p a r e n t s p r o u d wi t h my r e s u l t s. S t u d y f o r my f u t u r e s e l f . I dis cover that s tudying wi th friends is bet ter than s tudying alone. We can exchange knowledge between each other
10MY THOUGHTS AND FEELINGS REGARDING THE CHAPTERS enjoy learning about it I learned something new and gained better knowledge realised that management is related to many parts of life teachingmemore thanjusthow torunabusiness
11CONCLUSION have benefits to every chapter increasedmy knowledge of management taughtme a lot about managerialskills use these information in the future time
THANK YOU! THANK YOU! 12