The Grange Annual Review 2017

Growing into the Future

Annual Review 2017

The Grange Strategy Snapshot

Vision

Leading the way as provider of choice for people with learning
disabilities, inspiring our local and wider communities

We support people Positive Friendly
with learning Open
Purpose disabilities to lead Values Respectful
independent and Caring
fulfilling lives Enabling

Aims Care & Support Housing Skills & People
Activities
We aim to Flexible & Good An environment
provide: person-centred quality Relevant & in which our staff
care & support housing meaningful feel valued & are
Skills & developed to
Activities provide the best
sessions service possible

The Grange Page 2 2016/17 review

Chair & CEO CEO, Sally Lines with our patron
Joanna Lumley and John Pagella,
The year 2016-17 was a momentous one for The Grange. chair of the Board of Trustees

First, our quirky Victorian building became fully accessible
thanks to a £600k refurbishment. We have a lift, automatic
doors and wider corridors for wheelchairs. For the first
time The Grange is fully accessible to everyone.

We also have several new rooms for Skills & Activities
sessions, including a state of the art Karten CTEC Centre
for IT sessions, a dedicated fudge making room and
a new studio for film animation and a mini mug press
enterprise. Eight new people from our waiting list have
joined us for Skills & Activities and more are on the way.

Both our regulated services (Residential Care and Supported
Living) received ‘Good’ ratings following successful
inspections by the CQC. As the year came to a close, we
began preparing four Grange tenants to move into The Oaks,
a new block of independent living flats in Leatherhead.

Sadly, our CEO Sally Lines OBE, will be leaving us in
September for pastures new after four highly successful
years. We wish her well in the knowledge that the
incoming Chief Executive will take on the leadership
of one of the most respected service providers
for people with learning disabilities in Surrey.

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Matt working on his Life Star with trainer Vikki Schadenberg

One-to-one sessions with a personal Residential Care
trainer have helped Matt lose weight residents went on their

first holiday abroad
to Spain. Mary Anne

is pictured (centre)
about to embark
on a catamaran.

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Residential Care
- Life Star champions

Our Residential Care service provides Matt is a case in point. Using the Star with Mary-Anne loses 7kg
24/7 care to 16 people in three his key worker, Zsolt, he decided to eat
friendly, small group homes. more healthily, lose weight and cut down The Life Star has also been a factor in
helping Mary-Anne lose over a stone.
‘We’ve introduced some on smoking. As he was With support from a dietician, her
changes this year that really also spending most of the key worker, Charlotte, and her family,
improve people’s quality of night awake, he wanted she replaced cakes, crisps and sugary
life, such as waking nights a better sleep pattern. drinks with salads and fruit smoothies.
staff to support those Portion control was a key factor too.
awake at night and the Did the Life Star work?
Life Star,’ says Registered ‘Absolutely,’ says Zsolt.
Manager, Sheila Cassidy. ‘Matt has lost 5-6 kg in four
months. He has cut down
‘The Life Star is a simple ‘star on sweets and chocolate,
shaped’ visual diagram used goes to the gym and has
online or in paper format in key sessions. a session with a personal
People choose which aspects of the star trainer. We put special stickers on the Life Star
they want to work on, eg ‘money and letters’, every time he makes progress. The best thing
‘healthy eating’, ‘relationships’, etc. They then is, he is sleeping better through the night.’
score how they think they are doing in each
area. It really opens up a dialogue and helps Matt’s smile shows how pleased
people set realistic goals for themselves. We he is and is happy to show off his
can then support them in their decisions.’ gradually disappearing tum!

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Jane on moving day Supported
The Grange Page 6 2016/17 review Living offsite

The Big Move

‘Amazing,’ is how Jane described stepping
through the door of her own home
at The Oaks this year. She has been a
tenant of The Grange for 22 years.

The Oaks is a new build in Leatherhead with four
beautiful one-bed flats built to a high specification
close to the town centre and amenities.

We were able to purchase the accommodation
thanks to a grant of £240k from Mole
Valley District Council and the proceeds
of the sale of other properties no longer
deemed suitable for people we support.

Staff from the Supported Living offsite team,
who support over 26 people in their own flats,
were there to help with the moves. ‘People
had to get used to new key workers and not
having staff around all the time like before,’
says support worker, Jackie Bray, ‘and some
had to learn to use the bus to get to The
Grange. Everyone has done really well.’

I’ve been waiting Nicky (top right) made a bold move when
years for this! she moved from her flat onsite after
22 years at The Grange to The Oaks. ‘I
Alison (above) has been in various types of was nervous at first but I’m getting the
Grange accommodation for 33 years but her hang of everything now,’ she says.
new flat is the one she’s been waiting for.
Laura (right, with the removal team
‘I love it because it’s near the two and support worker Sabina), had the
places I work and it’s close to the same flat at The Grange for 47 years
shops and the swimming pool.’ and was delighted when she heard
she could move in to The Oaks.

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Abi goes for her goals Supported Living onsite

Abi would like to go out more by herself Stepping stones to success
so support workers are working a great
deal with her on handling money, Our Supported Living service delivers over
stranger danger and road safety. ‘We 59,000 hours of support to onsite tenants
use toy money and go through the coins each year, enabling the 41 people in this
and notes and count change together service to have as much choice as possible
again and again,’ explains key worker in their life. How do our staff do it?
Mandy Hilsdon. ‘For road safety, we
break down each step and go over and ‘What we offer here is a set of stepping stones
over it. Abi is definitely learning and we taking people towards their goals,’ says Senior
hope she’ll eventually reach her goal and Support Worker, Lyndsay Minihane. ‘Because we
be able to go out without support.’ have so many services all on one site, we can do
this in a way that meets each person’s needs.

‘We can bring in our communications experts
if needed or perhaps travel training. We
have tutors who can teach vital skills in our
own mini businesses and this might lead to
a work placement with a local company.

‘Every success helps people grow in
confidence and maturity. When a person is
ready to make the transition into independent
living in the community, our offsite team
is on hand to make sure everything goes
smoothly. Julia’s story (p.10) says it all.’

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Viva Espana! ‘We had rooms next to each other
and could see each other from our
When holidays abroad were suggested balcony,’ she says. ‘It was safe but the
by people we support, Senior Support four people we were supporting had
Worker, Cathy Young, was soon on the case freedom,’ says Cathy. ‘We even had
organising a trip to a hotel in Salou in Spain. Spanish lessons before we went.’

(Left) Jo, Lucy, Lottie, Charlie and
Luke going off to work experience

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Seamless move for Julia up her literacy and numeracy. Every
week they meet up and read and write
Grange staff from various teams pulled about a new topic of interest which
together to help Julia make the move really boosts Julia’s confidence.
from Supported Living onsite to her
own flat in Bookham Village. Julia works as volunteer herself in the office
at Leatherhead Theatre (above right) and
She had been thinking about moving to does a lot of work on the computer as well
our offsite accommodation for some as making posters for the notice boards.
time. This year she went for a ‘taster’ Samantha, her manager, says ‘Julia has really
session in a Grange flat in Acorns and gained confidence in her communications.
decided to take the plunge. So far she’s She chats about what she’s doing in her life.
really enjoying her new lifestyle. We enjoy having her here once a week.’

Julia relaxing Sessions with a volunteer, Helen Kendrick,
in her new flat (above left) have helped Julia keep

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Skills & Activities

This year the Skills & Activities
department really branched out – we
gained new space, including the Karten
CTEC Centre, a new studio for film
animation and a mug press project.

Seven new people joined us for sessions
and we launched Summer Fun (see photo
right). This is a new project offering respite
care days to younger people with learning
disabilities looking for holiday activities or
interested in coming to The Grange in future.

‘We support around 90 people a week in
Skills & Activities sessions,’ says Manager,
Phil Edmunds, ‘and with so many new
joiners we’ve been listening to their needs,
adapting our service and changing the way
we work. We’re creating shorter sessions
with chill-out times for people less able to
focus for long periods as well as one-to-one
sessions with a support worker if needed.’

See Ben’s story overleaf

Eleanor and Joshua sailing on our new ‘Summer Fun’ programme

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Building the Bencyclopaedia. We’ve made entries on ‘We’re gradually getting Ben to try
Bencyclopaedia everything from sanitation to the Romans.’ new foods other than chocolate,’ says
Clare. I challenged him to try eating
When 22-year-old Ben first arrived at Researching topics on the computer is eggs at home and in return I accepted
The Grange to join in Skills & Activities Ben’s comfort zone and at first he would sit a challenge from him. I watched a
sessions, he found it tough to be in a at a PC in a separate room with a one-to- zombie film called “Warm Bodies”!’
group and just wanted to be on his own one support worker. Now he is spending
watching films online or researching less time there and is joining in with the ‘I also tried a blackberry,’ says Ben,
topics. He has autism and can get creative arts classes and IT groups. Frequent ‘I spat it out but at least I tried it.’
very anxious at times and very tired. trips out to the library, the park and other
places of interest also help make sure Ben has discovered he enjoys painting.
‘We realised we had to build up Ben’s there’s time away from the computer. Before, he wondered why anyone wanted
confidence and trust in the team,’ says to do it. ‘We introduced him to watercolour
Support Worker, Peter Christie, ‘so we pencils,’ says Clare, ‘and now he’s hooked.
made sure he was always with one of
a small number of support workers ‘The key to making progress is to build
so that he could get to know us well.’ up a relationship with the right support
worker team,’ says Clare. ‘I’m a special
The team that works regularly one-to- needs teacher with experience of
one with Ben includes John Newman, autism which helps us get on so well.
Helen Soutter and Clare Watters and all Ben feels he can tell us all when he is
agree he is making great progress. tired or anxious and needs a break.’

‘John coined the term “Bencyclopaedia”, There’s still some work to do before Ben
says Clare, and we’re all helping to build up can join groups without one-to-one
this amazing document. ‘Every time there’s support but he is well on the way. ‘I like
a word or phrase Ben doesn’t know, we look The Grange,’ Ben says, ‘it’s not college
it up online and add the explanation to the or school and I can be like a grown up.’

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Dorking Café - Ben’s the best or laundry. This year he has improved his
serving up results customer skills, remembering people’s
Ben Lue Young has been working at the names and what they like to eat and drink.
The Dorking lunch time cafe was cafe since it began and now has a lot more
set up five years ago to provide confidence and an enviable repertoire Tuesdays are the busiest days and Ben
people we support with first- including meringue, pastry, casseroles is much better at working in a team and
hand experience of catering and soups. He is a hard worker always under pressure. His signature dish? New
and dealing with customers. looking for the next job such as shopping York Cheesecake with summer sauce!

‘We started small with jacket
potatoes and toasties but now
we offer a full menu of hot food
with home-made desserts,’ says
Jo Simons, Catering Tutor. ‘We
use only fresh ingredients sourced
from local Bookham suppliers.’

In order keep up customer numbers
the team want to encourage more
group bookings from friends of
The Grange and more business
meetings for which they can cater.

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Creative in the James at The Grange Art Exhibition at
Community Denbies Wine Estates

More and more, our Creative Arts &
Textiles (CAT) team are getting out of
the studio and into the community
and the professional art world.

CAT provides support to over 83 people
with disabilities. Whatever a person’s level
of artistic skill, our staff can find an arts
or craft activity they will enjoy doing.

This talent was showcased brilliantly at
a week-long art exhibition held in March
2017 at Denbies Wine Estates public gallery.
Every single person on the team had an
artwork on display and many were sold.

’It was a delight seeing the look on
people’s faces when their painting sold,’
says Senior Textiles Tutor, Helen Hughes.
‘Hundreds of visitors to the gallery saw
what artists at The Grange can do.’

continued

(Left) Suzanne installing a yarnbombing
artwork at Woking Park, commissioned by
the local council

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Wire sculptor, Kendra Haste, is an CAT is becoming well-known locally for its yarnbombing installations
artist well-known for her astonishing and was asked by Woking Council to create an artwork for the Party
creations of animals produced in wire in the Park event - see the photo on p14 for the stunning results.
work. A group of people we support
were lucky enough to visit her studio. We also take part in the annual DAiSY disability arts festival
‘We’ve started wire working ourselves,’ at G-Live in Guildford, the studio opens throughout Surrey
says Tutor, Angela Garland. ‘We’ve Artists Open Studios (SAOS) week, National Doodle Week, the
created an outdoor installation of Big Draw, Mencap Christmas Card design competition and
birds, flowers and animals. People the Innocent Smoothies Big Knit event in aid of Age UK.
really like this unusual medium.’
No mugs game

Since we set-up our mug
press mini-enterprise, it’s
grown rapidly. We have
had orders for fudge-
filled personalised mugs
for a 70th birthday party
designed by a 10-year-old
granddaughter. We made 50
mugs using designs created
by the Orpheus charity
for fundraising purposes
and we’ve supplied many
recent Grange events.

Our stall at Village Day was
a sell out and we have other
large orders in the pipeline.

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Growing plants
and people

The beautiful Walled Garden is a major
feature of The Grange and provides a
calm and tranquil setting for 50+ people
we support to learn horticulture skills.

Recently we set up a Community Gardening
Scheme with teams loading up ‘Bluebell’
the van and going out to keep gardens
tidy in the local alms houses, church
grounds and a retirement community.

New this year was the ‘Grange Flower
Show’, a truly professional country
show with people we support entering
produce into categories such as best
‘flowers in a boot’ and ‘largest marrow’.

‘We had proper external judges
and a medal ceremony,’ says
Tutor, Barry Phillips, ’it was a real
confidence booster for all the people
we support in horticulture.’ Gary,
pictured left, won four medals!
Also new this year - guinea pigs!

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Woodwork

The woodwork cabin has been a hive of
activity this year. The whole team of 28
worked flat out to make 20 new slatted plant
tables for our horticulture department.
The team has also moved into upcycling
discarded metal garden furniture.
'We restored some garden chairs for
a customer,' says Tutor, Dan Kebble,
'now we're actively looking for items
at the local tip to restore and sell.'
One of the restored garden benches was
made as a memorial for former tenant, Mandy
Pankhurst, who sadly died in May 2017.

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Karten CTEC Centre for IT Pat working on his project with
IT Tutor, Scott Goddard
Our IT suite, funded by the Karten
Foundation, has opened up a world of
opportunities for people we support
and is busy all day long with over
40 people attending sessions each
day, and more in the evening.

'We teach people first how to use
programmes and to go online safely,' says
IT Tutor Scott Goddard. 'After that it's up
to them, whatever they want to do - from
making a recipe book to photography or
creating models using the 3-D printer.’

Scott and his volunteer helpers find
interesting ways to weave literacy and
numeracy teaching into IT projects
so that people learn as they go. One
group is making items using the 3-D
printer such as a Dalek and plastic tiles
with Makaton symbols on them.

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Sarah helps James (who is new to The ‘Make’ mini enterprise
catering) with scone making
MAKE is a catering enterprise and over
60 people we support are now involved.
‘We’re providing a catering experience
that will enable people to cook
for groups of 20-30 diners,
maintain hygiene standards, order
supplies and look after money,’
says Senior Catering Tutor Steve Warr.

People we support start by making and
selling lunches or serving in Simply Scones
before moving on to work experience in
our own Dorking Café. They might go on
to commercial cafes and eventually paid
work. Sarah (pictured left) makes scones at
Polesden Lacey National Trust restaurant
while Anissa goes on the bus each week
to cook at ALDAG café in Ashtead. William
can now order the kitchen’s weekly food
supplies online and Mandy is learning
to stocktake using spread sheets.

Our Simply Scones tearoom

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The Laughing
Wheelchair Tour

UGAT stands for 'US Group Action
Team' which represents the views
and interests of people we support
to the CEO and trustees.
Recently, all members of UGAT, with
help from support worker, John
Newman, explored the Grange in
wheelchairs to discover how easy it
was and to find out what problems
wheelchair users have to overcome.
''We learnt that carpet is no good
for wheelchairs and that you can
feel very vulnerable if you can't
control the chair yourself,' reports
John.' There was a lot of laughter
hence the name of our project.'

Jo, Catherine, Vicky and Anthony of the UGAT Team, completed a tour of The
Grange in wheelchairs

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SUE ‘We sell to Denbies Vineyard, Enterprise
Leatherhead Theatre and Vineries now’
Our mini enterprises provide a first
JANICE ‘I like the events we sell at step into the world of work.
like Village Day and Donkey Derby.’
The sweet smell
LOTTIE ‘I enjoy packing the fudge, of success
we‘ve got new easy boxes.’
The Grange Creations fudge team is made
SUE ‘The team is just the right up of Vicky, Sue, Janice and Lottie and
size, we’re all friends.’ over the last three years they’ve made
it into a huge success. We’ve expanded
VICKY ‘We’re all glad we started fudge!’ and increased our sales to £3,000.

Book team at
Lambeth Palace

The Books Beyond Words Enterprise Team
continues to be very successful sending out
orders out all over the world - Australia, USA,
Germany and Slovenia. We are very excited
to have been invited to attend the launch of a
new book at Lambeth Palace, called ‘Going to
Church’. The people representing The Grange
Enterprise Team will be Jennifer, Ashley and Sue.

Ashley shows Joanna some of the
Books Beyond Words titles

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Work Experience - Rosie’s flower power
Life Experience
Rosie has been working on her floristry
Work experience is thriving at The Grange. project for some time but things really
Our Co-ordinator, Mel Sheehan, works with took off for her this year when the local
over 30 local employers to find suitable Co-op agreed to provide her with free
work experience and volunteer placements. flowers every week. Now she’s been joined
‘We put a lot of work into preparing by Rachel and, together with support
a person for work experience but worker Helen, they create beautiful
it pays off,’ says Mel. ‘People feel arrangements for our Reception and
really proud of themselves.’ Simply Scones tea room on Tuesdays.

William’s on the buses

William has started a placement
as an escort on the Dial-a-Ride
bus service. He travels with driver,
Malcolm, and helps people get on
and off the bus as well as operating
the ramps for wheelchairs.

‘I like it,’ William says, ‘I tell
people all about The Grange.’

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Jamie’s a hard worker

Hard work digging and clearing overgrown
patches of land is not for everyone but
Jamie H. (left) really enjoys it. Once a
week he and a support worker join the
volunteer team working with Lower Mole
Countryside Trust. ‘Jamie says he loves it,’
says Mel, ‘he’s focused and very involved.’

Ten years for Jamie B.

Grange tenant Jamie B. (top right) is a
volunteer guide at Polesden Lacey National
Trust property, welcoming visitors and
showing them how to get around. ‘I was
recently awarded a medal for 10 years’
service,’ says Jamie. ‘It’s a great job.’

Michael’s a hit at
Sainsbury’s

Michael goes to Sainsbury’s in Leatherhead
every week where he is a popular figure
welcoming people, giving out baskets
and stocking shelves. ‘Everyone stops
to talk to him,’ says Lindy, his manager.
‘He works very hard and would like to
do more. We love having him here.’

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Volunteers - part of
The Grange magic

Our 109 volunteers are what makes the Grange magic work – they provide the extra
pairs of hands that help people we support get the best out of our services.

Chris is a retired GP now helping in Brenda is our longest serving volunteer - 28 Former PR professional, Brian with Dick in
Horticulture
years in Creative Arts Creative Arts - both are talented artists

David, a retired surveyor, drives people we CEB team - one of our corporate teams Carolyn, previously a clinic administrator,
support, like Jess, to their activities building a shed helps people learn to cook for themselves

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Financial information 2016-17

Where the money comes from Balance sheet (£000’s)

Total (£000’s) Fixed assets 7,950
£4,099 Net current assets 1,460
Social Housing 595 less Deferred Grant income 1,907
Supported Living 1351 Total Net Assets 7,503
Skills and Activities 1158 Restricted and general funds 7,503
Residential Care 708
Other charitable and grant income 88 The surplus is being re-invested to
Capital appeal, donations and events 181 fund service and facility developments.
Investment income 18 These figures are extracted from the full
audited financial statements 2016-17.
Where the money goes (£000’s) Copies can be obtained from The Grange
or www.grangecentre.org.uk
Social Housing 493
Supported Living 1341 Categories (by text colour)
Skills and Activities 1116  Charitable activities
Residential Care 767  Voluntary income
Restricted expenditure 156  Investment
Cost of generating funds 5  Income generation
Total
£3,878

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Fundraising success

We have had another amazing year in the fundraising department thanks to
the generosity of the individuals, Corporates and Trusts and Foundations
who support us.
Our catering team received a baking oven from Cargill’s and the Albury
Monday Café gave us £1000 for equipment. We were more than proud to
win funding from the Aviva Community Fund to refurbish one of the training
kitchens.
Tool company, Stihl, donated £2500 worth of specialist low-noise gardening
equipment now used by our ‘Gardening in the Community’ team. Broderers
Charitable Trust awarded Creative Arts and Textiles over £2400 for new
equipment and Unum contributed £1300 towards our ‘Shelter Me’ project.
Many local groups chose us as their ‘Charity of the Year’ including Great
Bookham Belles WI, Ashtead Link Group, IRESS, and Bookham and Horsley
Rotary. Sponsored cycling really took off this year and we were in awe
of staff and supporters who pedalled and ran for miles for us! Thank
you to all our supporters for enabling us to enhance our services.

Marion Chow, our Fundraising Coordinator, with Fliss and
Jess at our local Co-op, who raised over £4000 for us

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Rectory Lane, Bookham, Surrey KT23 4DZ The Grange 114 People we support
Telephone: 01372 452608 at a Glance 128Number of staff
16 In Residential Care
Email: [email protected] 41Supported Living onsite
www.grangecentre.org.uk 29 Supported Living offsite
90Skills & Activities weekly sessions
facebook.com/ Cafes Simply Scones weekly tea room,
thegrangeatbookham
Dorking lunch café
@TheGrangeCentre
Registered Charity No: 207740. Company 4 Shops Grange@No5 gift shop, Bookham; Walled

limited by Guarantee registered in Garden Shop onsite; Inspirations Gift Shops, Dorking
England and Wales No: 348341
Enterprises Grange Creations Fudge,

Books Beyond Words, personalised embroidery,

Mug designs, ‘Make’ scones and cakes

Design: Alison Thomas, ART Design; Photos: Alison Thomas, Sally Hornung, Nick Rawlings