DJRMH Citizen's Charte 2022_3rd Edition FINAL

DR. JOSE RIZAL MEMORIAL HOSPITAL

CITIZEN’S CHARTER

2022, 3rd Edition

I. Mandate:

Republic Act (RA) 8200:

 This is an Act approved on July 30, 1996 converting the Rizal Memorial District
Hospital in Dapitan City into a tertiary Hospital, under the full administrative and
technical supervision of the Department of Health (DOH), which shall be known
as the Dr. Jose Rizal Memorial Hospital and appropriating funds therefore.

 States that the said general hospital shall have the capabilities of a tertiary
hospital, increasing its bed capacity to two hundred (200) beds.

 DOH-Administrative Order No. 2015-0041 dated September 15, 2015 defined its
Implementing Rules and Regulations (IRR) with the following seven (7)
implementing mechanisms involving the following areas:

 Redirection and Expansion of  Equipment
Services  Infrastructure
 Systems Development
 Health Human Resource  Quality Management
 Assets and Liabilities

II. Vision:

To be a leader in Oncology, Maternal-Child Health and Mental Wellness serving the
northern part of Zamboanga Peninsula.

A hospital where people choose to come for healthcare, physicians want to
practice, and employees want to work.

III. Mission:

Driven by excellence, we commit to improve the health status of the people we
serve through the provision of patient-centered, responsive and collaborative
healthcare.

IV. Service Pledge:

We, the members of the Management and Staff of Dr. Jose Rizal Memorial
Hospital, do pledge and commit to deliver quality services as provided in our
Citizen’s Charter.
We commit to:
1. UPHOLD our values of PROFESSIONALISM, RESPONSIVENESS,

INTEGRITY, COMPASSION, EXCELLENCE in dealing with our clients
2. WEAR OUR IDENTIFICATION CARDS AND UNIFORMS with PRIDE &

DIGNITY
3. APPLY and IMPLEMENT consistently applicable Rules And Policies
4. LISTEN and ACT Appropriately to our client’s feedback
5. CONSCIOUSLY AIM for our client’s satisfaction

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TABLE OF CONTENTS 8
9
I INTEGRATED HOSPITAL OPERATIONS AND MANAGEMENT PROGRAM 10
Internal Services
1 Request for Technical Assistance of IT Related Concerns 13
2 Request for Technical Assistance of IT Related Concerns – iHOMIS Error 15
3 Request of troubleshooting for iHOMIS Breakdown via text/call
18
II HOSPITAL OPERATIONS AND PATIENT SUPPORT SERVICE 21

Billing and Claims Unit 23
External Services 25
27
1 Issuance of Statement of Accounts (SOA) 28
2 Validation of PHIC Eligibility Status
30
Cash Operations Section 33
External Service 36
40
1 Issuance of Official Receipt and/or Clearance
Internal Service 45

2 Release for Petty Cash Fund 47
50
Engineering Facilities and Management 52
Internal Services 55

1 Request for Corrective Maintenance (CM) – Simple
2 Request for Corrective Maintenance (CM) – Complex
3 Request for Corrective Maintenance (CM) – Highly Technical
4 Request for Linen Supplies

Human Resource Management
External Services

1 Issuance of Certificate of Employment
2 Issuance of Service Record
Internal Services
1 Application for Leave of Absence
2 Leave of Absence Application – For travel abroad, Maternity Leave and Leave of

absence for more than 30 days

Materials Management
Internal Services

Issuance of Requested Supplies/Equipment

Procurement
External Service

1 Purchase of Bidding Documents
Internal Services

1 Request for Procurement of Goods & Services and Infrastructure/
Civil Works (General Procedure in Public Bidding)

2 Request for Procurement of Consulting Services (General Procedure in Public
Bidding)

3 Request for Procurement through Alternative Methods (Limited Source Bidding)

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4 Request for Procurement through Alternative Methods (Direct Contracting) 57
5 Request for Procurement through Alternative Methods (Repeat Order) 59
6 Request for Procurement through Alternative Methods (Shopping) 61
7 Request for Procurement through Alternative Methods (Negotiated “Two-Failed 63
65
Biddings, Section 53.1 Revised IRR of RA 9184”)
8 Request for Procurement through Alternative Methods (Negotiated “Emergency 67

Cases & Small Value Procurement, Section 53.2 and 53.9 Revised IRR of RA 70
9184”)
9 Request for Procurement through Alternative Methods (Procurement Through 73
PS-DBM “Section 53 (e)”) 74

Supervising Administrative Officer Office 76
External Service
79
Request for Data/Information under EO No. 2 81
83
III MEDICAL AND ANCILLARY SERVICE 85
Admitting/Information Unit 87
External Services 89
1 Availment on Re-issuance of Patients Hospital Identification Card
2 Request for Patient’s Data Correction 93
95
Dental 100
External Service 102
105
Availment of Dental Service
108
Health Information Management Section 110
External Services 113
115
1 Facilitate Preparation of Insurance Forms 117
2 Issuance of Various Photocopied Health Records
3 Issuance of Unregistered Death Certificate
4 Issuance of Various Certificates
5 Issuance of Medico-Legal Certificate
6 Processing of Unregistered Certificate of Live Birth

Clinical Pathology Department
External Services

1 Availment of Blood Units
2 Availment of Laboratory Services for Out-Patients
3 Availment of RT-PCR Testing
4 Availment of SARS-COV-2 Rapid Antigen Testing
Internal Service
1 Availment of Laboratory Services for In-Patients

Medical Social Work
External Services

1 Availment of Medical Assistance
2 Availment of Medico-Legal Examination at the Women and Child Protection Unit
3 Availment of MSS Classification/Re-Classification of Patient
4 Availment of Philhealth Enrolment through Point Of Service (POS)
5 Availment of Services at Malasakit Center (Medical/Financial Assistance &

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Verification of PHIC Status 121

Nutrition And Dietetics 123
External Service 132

Availment of Nutritional and Dietetics Service 134
138
Pharmacy 144
External Service 146
148
Dispensing of Drugs and Medicines 150
Internal Service 152

Dispensing of Drugs and Medicines 155
157
Radiology And Imaging 159
External Services 161

1 Availment of X-Ray Service for Out-Patient 164
2 Request for Schedule of Various Imaging Procedures 172
3 Conduct of Procedure and Releasing Result for 2D Echo and Doppler Ultrasound
174
of Out-Patient 175
4 Conduct of Procedure and Releasing Result for Mammogram of Out-Patient 182
5 Conduct of Procedure and Releasing Result for Ultrasound of Out-Patient 184
6 Conduct of Procedure and Releasing of Result for CT Scan for Out-Patient
7 Conduct of Procedure and Releasing of Result for Special Procedures for Out- 193

Patient

IV NURSING SERVICE
Animal Bite Treatment Center
External Services
1 Availment of Animal Bite Services – Follow-up Vaccination
2 Availment of Animal Bite Services - New Animal Bite (Walk-In) Clients (Category
II & Category III bite exposures without PhilHealth)
3 Availment of Animal Bite Services - New Animal Bite Clients (Walk-In) (Category
III bite exposure) with PhilHealth
4 Availment of Animal Bite Services - New Animal Bite(With Scheduled
Appointment) Clients (Category III bite exposure) with PhilHealth

Central Supply room
External Service

Dispensing of Medical and Surgical Supplies
Internal Service

Dispensing of Medical and Surgical Supplies for Hospital Employees

Emergency Room
External Services

1 Patient’s Registration
2 Patient’s Post Triage Disposition
3 Triaging and Admission of Suspect, Probable and Confirmed COVID-19
4 Patient’s Triage

Operational Center
External Service

Issuance of Triage Pass

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Out-Patient Department 196
External Services 198

1 Availment of Out-Patient Department (OPD) Consultation 200
2 Availment of Out-Patient Department (OPD) Appointment via call or online 201
202
Tuberculosis Direct Observed Treatment Short-Course 203
External Service

1 Availment of TB-DOTS Service – New TB DOTS Clients
2 Availment of TB-DOTS Service – Follow-up Patient (TB-DOTS Client) - to be

treated at Rural Health Unit/City Health Office
3 Availment of TB-DOTS Service – Follow-up Patient (TB-DOTS Client) – to be

treated at the hospital
4 Availment of TB-DOTS Service – Follow-Up Patient – Enrolled TB Cients

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INTEGRATED HOSPITAL OPERATIONS
AND MANAGEMENT PROGRAM

Internal Services

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1. Request for Technical Assistance of IT Related Concerns

This service involves processing of client’s service request for technical assistance
(except for iHOMIS database related error) until the time the client signs the
acknowledgement of service request assisted by iHOMP Staff.

Availability of Service: Monday to Sunday ( 24 Hours )

Office or Division: Integrated Hospital Operations and Management Program (IHOMP)

Classification: Simple

Type of Transaction: G2G – Government to Government

Who may avail: All DJRMH Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Service Request Form (1 original copy ) IHOMP Office

CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO TIME RESPONSIBLE
1. Submits BE Computer Maintenance
accomplished 1. Receives 3 minutes
service request accomplished PAID Technologist II
form to IHOMP. service request None 2 days IHOMP Office
form and
2. Waits for the advices client None 2 minutes Computer Maintenance
notification and to fills-out the Technologist II
action from IHOMP Service None IHOMP Office
Staff. Request
Logbook. Computer Maintenance
3. Signs the Service Technologist II
Request Form for 2. Performs IHOMP Office
acknowledgement needed
of service technical
received. assistance and
notifies client if
problem is
fixed.

3. Asks client to
sign the in the
Service
Request Form.

TOTAL None 2 days and 5 minutes

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2. Request for Technical Assistance of IT Related Concerns – iHOMIS
Error

This service involves processing of client’s service request for technical assistance for
iHOMIS database related error until the time the client signs the acknowledgement of
service request assisted by iHOMP Staff.

Availability of Service: Monday to Sunday ( 24 Hours )

Office or Division: Integrated Hospital Operations and Management Program (IHOMP)

Classification: Complex

Type of Transaction: G2G – Government to Government

Who may avail: All DJRMH Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Service Request Form (1 original copy ) IHOMP Office

CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO TIME RESPONSIBLE
1. Submits BE Computer Maintenance
accomplished 1. Receives 3 minutes
service request accomplished PAID Technologist II
form to IHOMP. service request None 5 days IHOMP Office
form and
2. Waits for the advices client None 2 minutes Computer Maintenance
notification and to fills-out the Technologist II
action from IHOMP Service None IHOMP Office
Staff. Request
Logbook. Computer Maintenance
3. Signs the Service Technologist II
Request Form for 2. Performs IHOMP Office
acknowledgement needed
of service technical
received. assistance and
notifies client if
problem is
fixed.

3. Asks client to
sign the in the
Service
Request Form.

TOTAL None 5 days and 5 minutes

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3. Request of troubleshooting for iHOMIS Breakdown via text/call

This service involves the processing of request of client for troubleshooting during
iHOMIS Breakdown from the time the client reports the iHOMIS error via text/call to
iHOMP Unit Staff until the client receives a confirmation from the iHOMP Staff that the
error has been fixed.

Availability of Service: Monday to Friday ( 5:00 PM to 8:00 AM of succeeding day)
Saturday to Sunday ( 24 Hours)

Office or Division: Integrated Hospital Operations and Management Program (IHOMP)

Classification: Simple

Type of Transaction: G2G – Government tot Government

Who may avail: iHOMIS Users

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

None None

CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO TIME RESPONSIBLE
BE
1. Reports the 1.1 Receives the 3 minutes Computer Maintenance
iHOMIS error via text/call from PAID Technologist II
text/call to IHOMP the requester None IHOMP Office
Unit Staff
1.2 Reviews and
evaluates the None 1 day Computer Maintenance
error for Technologist II
appropriate IHOMP Office
intervention
using remote
management
systems.

* If error cannot be
solve virtually:

iHOMP Staff
proceeds to office
and troubleshoots
manually

2. Receives 1.3 Provides None 10 minutes Computer Maintenance
notification and instruction on None 2 minutes Technologist II
confirms the possible IHOMP
reported error has solution.
been fixed and Computer Maintenance
submits 2. Notifies client Technologist II
that reported error IHOMP
has been fixed
and gives
recommendation
as necessary then

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accomplished requires client to
Service Request submit
Form on office accomplished
hours to iHOMP Service Request
Unit. Form on office
hours.

TOTAL None 1 day and 5 minutes

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BILLING AND CLAIMS UNIT

External Services

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1. Issuance of Statement of Accounts (SOA)

This service involves processing of the issuance of statement of account (SOA) from the
time the client requests for SOA until the time the client signs and receives the SOA.

The Billing and Claims Unit is in-charge for the issuance of Statement of Account (Billing
Statement) for all patients managed in the hospital for discharge process purposes. For
client that wants to avail PHIC benefits, it is assumed that all the required documents
have been complied by the client prior to the Notice of Discharge and during the daily
ward rounds done by the Billing and Claims Staff. It is also for those who wants to avail
external financial assistance such as insurance companies, SSS, PCSO and others.

Availability of Service: Monday to Sunday (24 hours)

Office or Division: Billing and Claims Unit

Classification: Simple

Type of Transaction: G2C – Government to Citizen

Who may avail: All Patients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

None None

CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO TIME RESPONSIBLE
BE
PAID

1. Request for bill 1.1 Receives None 1 minute Administrative Aide VI
and SOA request for bill None 20 minutes Billing and Claims Unit
and SOA Administrative Aide VI
2. Receives SOA and None 4 minutes Billing and Claims Unit
signs receipt 1.2 Generates and
thereto. prints SOA to Administrative Aide VI
include PHIC Billing and Claims Unit
*Patient to sign (if and benefits and
when client/patient is other related
capable to sign/affix benefits/
thumbprint) discounts as
applicable

2. Releases the
printed SOA
and have the
authorized
representative
sign receipt
thereto.

For client who wants
to avail external
financial assistance
such as insurance
companies, SSS,
PCSO and others
Proceed to Step 3.b

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3.a Receives signed 3.a Receives None 5 minutes Administrative Aide VI
SOA and proceeds signed SOA, Billing and Claims Unit
to proceed to checks for
MSS/Malasakit (as correctness and
applicable) and/or completeness,
Cashier for Final stamp “PHIC
Clearance as Cleared’ and
applicable . instruct authorized
representative
proceed to
MSS/Malasakit
(as applicable)
and/or Cashier for
Final Clearance.

3.b Receives signed 3.b Receives None 5 minutes Administrative Aide VI
SOA signed SOA, None Billing and Claims Unit
checks for
correctness and
completeness

TOTAL 30 minutes

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2. Validation of PHIC Eligibility Status

This service involves processing of validation of PHIC eligibility status from the time the
client requested for validation together with the presentation of any requirement
documents until the client receives the PHIC eligibility status. The Billing and Claims Unit
is in-charge for the validation of the patient’s PHIC eligibility prior to
patient’s availment of the PHIC Benefits / Package

Availability of Service: Monday to Sunday (24 hours)

Office or Division: Billing and Claims Unit

Classification: Simple

Type of Transaction: G2C – Government to Citizen

Who may avail: All Patients with PhilHealth

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Any of listed documentary

requirements, as applicable:

1. Valid ID (Government Issued I.D.) BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-
(1 photocopy) IBIG, LTO, COMELEC

For Undeclared Child: Philippine Statistics Authority (PSA)
a.) Birth Certificate with Registry #
Philippine Statistics Authority (PSA)
(1 photocopy) PhilHealth Office
For Undeclared Spouse:
b.) Marriage Contract with Registry # Public Attorneys’ Office

(1 photocopy) Employer
c.) MDR (Member Data Record)

(1 photocopy)
If patient is a Minor or the Member is

absent:
d.) Notarized Affidavit of Guardianship

(1 photocopy)
If the member is employed:
e.) CSF duly filled and signed

(1 photocopy)

CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO TIME RESPONSIBLE
BE
1. Requests for PHIC 1. Asks client PAID 6 minutes Administrative Aide VI
Eligibility Status some key point Billing and Claims Unit
and presents Information None
documentary and any
requirements as documentary
necessary requirements
as necessary
for searching
and verification
of PHIC

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2. Receives PHIC Eligibility Status in None 4 minutes Administrative Aide VI
Eligibility Status PHIC Billing and Claims Unit
Portal/eClaims
2. Informs client’s

PHIC Eligibility
Status

if Not Eligible:
Instructs clients to
submit pertinent
documents as
applicable

TOTAL None 10 minutes

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CASH OPERATIONS

External Service

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1. Issuance of Official Receipt and/or Clearance

The Cash Operations is in charge with the collection of payment for hospital fees, sales
from pharmacy and medical/surgical supplies, professional fees of agency-credentialed
physicians and billed through charge slips, statement of accounts and order slips/order of
payment. This service involves the processing of issuance of official receipt and/or
clearance from the time the client gets queued and waits to be called for presentation of
required documents until the client receives the official receipt and/or clearance slip.

Availability of Service: Monday to Sunday (24 hours)

Office or Division: Cash Operations

Classification: Simple

Type of Transaction: Government-to-Citizen (G2C), Government-to-Business (G2B),

Government-to-Government (G2G)

Who may avail: Patients or their representatives, employees, government agencies

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Any of the following:

a. Charge slip/ Order of Payment Cost center where service was rendered

(1 original copy)

b. Professional Fee Slip (1 original Attending physician or his authorized

copy & 1 photocopy) representative

c. Statement of Account or Billing Billing and Claims Section

Statement (3 original copy)

CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO BE TIME RESPONSIBLE
PAID

1. Gets queuing 1. Calls the None 5 minutes Administrative Officer V
Cash Operations
number and waits number of the

for number to be transaction to

called be

Note: Special priority for accommodated

Senior Citizens, Pregnant

women and PWDs.

2. Approaches the 2. Receives None 5 minutes Administrative Officer V
window when Cash Operations
document, such

called and as: charge slip /

presents required statement of

document account (SOA)/

Note: Special priority for MSS Stamped
Senior Citizens, Pregnant SOA/Order of
women and PWDs. Payment

3.1 Gives cash/ 3.1 Receives cash/ None 3 minutes Administrative Officer V
Cash Operations
checks payment check from

and pays clients /

corresponding creditors.

amount.

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3.2 Receives Official 3.2 Issues Official None 7 minutes Administrative Officer V
Receipt and/or Receipt/s (OR) None Cash Operations
clearance and/or Section
clearance then
give instruction
to the client as
needed

TOTAL 20 minutes

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CASH OPERATIONS

Internal Service

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1. Release for Petty Cash Fund

This service involves the processing for release of petty cash fund from the time the
client submits all accomplished and approved required documents until the time he/she
receives the petty cash fund (PCF).

Availability of Service: Regular PCF: Monday to Friday ( 8:00 AM to 5:00 PM)
PHIC & No Balance Billing (NBB) Patients: 24/7 operation

Office or Division: Cash Operations

Classification: Simple

Type of Transaction: G2G – Government to Government

Who may avail: All Regular Employees within DJRMH

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Petty Cash Voucher (PCV) Cash Operation Section

(2 original copies)

2. Official Receipt (1 original copy) Supplier / Vendor

Situational Requirements:
For Petty Cash amounting more than
Php 1,000.00

Canvass from at least three (3) suppliers for
purchase involving One Thousand Pesos
(P1,000.00) and above, except for purchases made
while on official travel- for regular petty cash

3. Duly Accomplished Request For Cash Operation Section
Quotation (RFQ) (3 original copies) -
(one (1) per supplier)

CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO TIME RESPONSIBLE
BE Administrative Officer V
1. Submits the duly 1. Receives and PAID 5 minutes Cash Operations
accomplished & reviews the None
approved PCV and submitted Section
signed Official documents None 3 minutes
Receipt with the with required Administrative Officer V
required supporting Cash Operations
supporting documents (as Section
documents (as needed)
needed)
2. Releases petty
*Supplier/ Vendor cash fund
accomplishes RFQ

2. Receives petty
cash fund.

TOTAL None 8 minutes

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ENGINEERING FACILITIES AND
MANAGEMENT

Internal Service

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1. Request for Corrective Maintenance (CM) - Simple

Corrective Maintenance service includes repair of equipment and facilities of the
hospital. Its scope is from the time of submission of Job Request until the time of
acknowledging the work performed by signing the Acceptance Report.

Availability of Service: Monday to Friday ( 8:00 AM to 5:00 PM)

Conduct of Corrective Maintenance for hospital facilities and equipment.

Office or Division: Engineering Facilities and Management Section (EFMS)

Classification: Simple

Type of Transaction: G2G - Government-to-Government

Who may avail: DJRMH Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Job Request Form (1 original copy) EFMS Office – Window 1

FEES

CLIENT STEPS AGENCY TO PROCESSING PERSON
ACTIONS BE TIME RESPONSIBLE

PAID

1. Proceeds to EFMS 1.1 Receives the None 5 minutes Engineer III
Job Request Desk filled-out form, EFMS
and fills-out the verifies and
Job Request form checks its
then submits to the accuracy and
EFMS on-duty completeness,
staff. and
determines
nature of the
work.

1.2 Assigns to None 5 minutes Engineer III
maintenance EFMS
staff to do the
job request.

2. Assists the EFMS 2.1 Conducts None 2 hours Engineer III
maintenance staff visual EFMS
during conduct of inspection
assessment of the immediately
job request. after receipt of
assigned job
request.

3. Acknowledges the 2.2. Requests for None 1 hour Engineer III
work performed by materials if None 2 days EFMS
signing the necessary
Acceptance Report Engineer III
3. Performs EFMS
Repair/
Corrective
Maintenance

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after the conduct (CM) and asks
of corrective client to sign
maintenance. the
Acceptance
Report.

TOTAL None 2 days, 2 hours and 10 minutes

If needs additional materials:
2 days, 3 hours and 10 minutes

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2. Request for Corrective Maintenance (CM) - Complex

Corrective Maintenance service includes repair of equipment and facilities of the
hospital. Its scope is from the time of submission of Job Request until the time of
acknowledging the work performed by signing the Acceptance Report.

Availability of Service: Monday to Friday ( 8:00 AM to 5:00 PM)

Conduct of Corrective Maintenance for hospital facilities and equipment.

Office or Division: Engineering Facilities and Management Section (EFMS)

Classification: Complex

Type of Transaction: G2G - Government-to-Government

Who may avail: DJRMH Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Job Request Form (1 original copy) EFMS Office – Window 1

FEES

CLIENT STEPS AGENCY TO PROCESSING PERSON
ACTIONS BE TIME RESPONSIBLE

PAID

1. Proceeds to EFMS 1.1 Receives the None 5 minutes Engineer III
Job Request Desk filled-out form, EFMS
and fills-out the verifies and
Job Request form checks its
then submits to the accuracy and
EFMS on-duty completeness,
staff. and
determines
nature of the
work.

1.2 Assigns to None 5 minutes Engineer III
maintenance EFMS
staff to do the
job request.

2. Assists the EFMS 2.1 Conducts None 2 hours Engineer III
maintenance staff visual EFMS
during conduct of inspection
assessment of the immediately
job request. after receipt of
assigned job
request.

2.2. Requests for None 1 hour Engineer III
materials if EFMS
necessary

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3. Acknowledges the 3. Performs None 6 days Engineer III
EFMS
work performed by Repair/

signing the Corrective

Acceptance Report Maintenance

after the conduct (CM) and asks

of corrective client to sign

maintenance. the

Acceptance

Report.

TOTAL None 6 days, 2 hours and 10 minutes

If needs additional materials:
6 days, 3 hours and 10 minutes

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3. Request for Corrective Maintenance (CM) – Highly Technical

Corrective Maintenance service includes repair of equipment and facilities of the
hospital. Its scope is from the time of submission of Job Request until the time of
acknowledging the work performed by signing the Acceptance Report.

Availability of Service: Monday to Friday ( 8:00 AM to 5:00 PM)

Conduct of Corrective Maintenance for hospital facilities and equipment.

Office or Division: Engineering Facilities and Management Section (EFMS)

Classification: Highly Technical

Type of Transaction: G2G - Government-to-Government

Who may avail: DJRMH Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Job Request Form (1 original copy) EFMS Office – Window 1

FEES

CLIENT STEPS AGENCY TO PROCESSING PERSON
ACTIONS BE TIME RESPONSIBLE

PAID

1. Proceeds to EFMS 1.1 Receives the None 5 minutes Engineer III
EFMS
Job Request Desk filled-out form,

and fills-out the verifies and

Job Request form checks its

then submits to the accuracy and

EFMS on-duty completeness,

staff. and

determines

nature of the

work. None 5 minutes Engineer III
1.2 Assigns to EFMS

maintenance

staff to do the

job request.

2. Assists the EFMS 2. Conducts None 2 hours Engineer III
EFMS
maintenance staff visual

during conduct of inspection

assessment of the immediately

job request. after receipt of

assigned job

request.

3. Acknowledges the 3. Refers to third None 18 days Engineer III
EFMS
work performed by party service (Could be more
depending on the
signing the provider for job availability of fund
or procurement
Acceptance Report request cannot
process.
after the conduct be performed

of corrective by in-house

maintenance. staff or needs

procurement

process.

TOTAL None 18 days, 2 hours and 10 minutes

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4. Request for Linen Supplies

This service involves processing of request for linen supplies in the hospital. Its scope is
from the time of submission of Request for Laundry Service until the time of acceptance
of clean linens by the client.

Availability of Service: Monday to Sunday (7:00 AM to 4:00 PM)

Office or Division: Engineering Facilities and Management Section (EFMS) - Linen and

Laundry

Classification: Simple

Type of Transaction: G2G - Government-to-Government

Who may avail: DJRMH Employees from Various Wards/Areas

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Job Request Form (1 original copy) EFMS Office – Window 1

FEES

CLIENT STEPS AGENCY TO PROCESSING PERSON
ACTIONS BE TIME RESPONSIBLE

PAID

1.1 Fills-out and 1.1 Accepts None 5 minutes Laundry Worker II
submits Request for EFMS – Linen and

the duly Laundry Service Laundry

accomplished Slip

Request for

Laundry Service

Slip (RLSS) based 1.2 Sorts, counts None 15 minutes Laundry Worker II
on Linen Issuance and checks EFMS – Linen and
Slip
1.2 Turns-over checked
soiled linen per

RLSS soiled linen Laundry

1.3 Signs the Logbook 1.3 Acknowledges None 5 minutes Laundry Worker II
for Collected Soiled signed Logbook EFMS – Linen and
Linens for Collected
Soiled Linen Laundry

2. Waits for the 2.1 Prepares the None 7 hours Laundry Worker II
delivery of clean linen and start EFMS – Linen and
linens the laundry
process Laundry
(includes,
drying, iron and
folding of linens)

2.2 Delivers the None 20 minutes Laundry Worker II
EFMS – Linen and
processed clean

linens Laundry

3. Accepts items and 3. Dispenses the None 10 minutes Laundry Worker II

signs the Linen items and asks EFMS – Linen and

Endorsement the client to sign Laundry
the Linen
Endorsement
Logbook

TOTAL None 1 day

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HUMAN RESOURCE MANAGEMENT

External Services

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1. Issuance of Certificate of Employment

This service involves processing of the issuance of certificate of employment that takes
place from the time that the client secures document request form until the time the
client receives the certificate of employment. This certificate is issued to a requesting
client relative to their services rendered as an employee of Dr. Jose Rizal Memorial
Hospital

Availability of Service: Monday to Friday (8:00 AM to 5:00 PM) except Holidays

Office or Division: Human Resource Management Section (HRMS)

Classification: Simple

Type of Transaction: G2G - Government to Government , G2C – Government to Client

Who may avail: All Dr. Jose Rizal Memorial Hospital employees including those who

are already separated in the service

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Principal:

1. Official receipt (1 original) Cash Operations Section

2. Charge Slip (1 original) Human Resource Management Section

Authorized representative:

1. Proof of Identification of the principal Any Government-issued IDs

and authorized representative

(1 original)

2. Authorization letter (1 original copy) Requesting party (principal)

3. Official receipt (1 original copy) Cash Operations Section

4. Charge Slip (1 original copy) Human Resource Management Section

FEES

CLIENT STEPS AGENCY TO PROCESSING PERSON
ACTIONS BE TIME RESPONSIBLE

PAID

1.1Fills-out the 1.1 Entertains None 2 minutes Administrative Assistant II
logbook and Human Resource
secures the client’s request
Management Section
and advise to

Document fill-out the

Request Form Logbook and

provides

Document

Request Form

1.2Receives and fill 1.2 Issues Charge None 2 minutes Administrative Assistant II
up the Document Slip and advice Human Resource
Request Form the client to
Management Section

proceed to the

HR head

1.3Presents the 1.3 Signs the None 2 minutes Administrative Officer V
Human Resource
Document Charge Slip
Management Section
Request Form and and

Charge Slip to the countersigns

HR head the Document

Request Form

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2. Proceeds to the 2. Issues official Php 20 minutes Administrative Officer V
15.00 5 minutes Cash Operations
Cashier’s office for receipt None Section
1 minute
payment and pays None 2 minutes Medical Center Chief I
None Office of the Medical
the corresponding 5 minutes
None 2 days Center Chief
amount None
None 5 minutes Administrative Assistant II
3. Proceeds to the 3. Approves the None 5 minutes Human Resource
None 1 minute
office of the Document Management Section

Medical Center Request Form Administrative Assistant II
Human Resource
Chief for the
Management Section
approval of the
Administrative Officer IV
Document Office of the Medical
Center Chief
Request Form
Administrative Officer IV
4. Returns to the HR 4.1 Receives the Office of the Medical
Center Chief
office and presents approved
Administrative Officer V
Official Receipt Document Human Resource

then submits the Request Form Management Section

approved Medical Center Chief I
Office of the Medical
Document 4.1.1 Advices the
Center Chief
Request Form client of the Administrative Assistant II

scheduled Human Resource
Management Section
date of

release

(next

working day

after request

is done) of

the

Certificate of

Employment

4.1.2 Verifies the

employment

record of the

client from

his/her 201

File

4.1.3 Prepares

and print the

Certificate of

Employment

4.1.4 Reviews

and signs

the

Certificate of

Employment

4.1.5 Signs the

Certificate of

Employment

5.1 Returns on the 5.1 Gives

scheduled date Document

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5.2 Signs the Releasing None 1 minute Administrative Assistant II
Document Logbook Human Resource
Releasing Php
Logbook 5.2 Release the 15.00 Management Section
Certificate of
Employment 2 days & 51 minutes

TOTAL

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2. Issuance of Service Record

A service record is issued to clients relative to their services as an employee of the Dr.
Jose Rizal Memorial Hospital. This services takes in from the time the client secures and
fills-out document request form until the time

Availability of Service: Monday to Friday (8:00 AM to 5:00 PM) except Holidays

Office or Division: Human Resource Management Section (HRMS)

Classification: Complex

Type of Transaction: Government to Government

Who may avail: All Active DJRMH Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Principal:

1. Official receipt (1 original copy) Cash Operations Section

2. Charge Slip (1 original copy) Human Resource Management Section

Authorized representative:

3. Valid ID (1 original copy) GSIS, SSS, PagIbig, LTO, DFA, COMELEC,

PhilHealth, BIR, PHLPost, LGU/Barangay, School,

Employer

4. Authorization letter (1 original copy) Requesting party (principal)

FEES

CLIENT STEPS AGENCY TO PROCESSING PERSON
ACTIONS
BE TIME RESPONSIBLE

PAID

1.1Fills-out the 1.1 Entertains None 2 minutes Administrative
logbook and client’s request
secures the and advise to Assistant II
Document fill-out the
Request Form Logbook and Human Resource
provides
1.2Receives and fill Document Management Section
up the Document Request Form
Request Form None 2 minutes Administrative
1.2 Issues Charge None 2 minutes Assistant II
1.3Presents the Slip and advice
Document the client to Human Resource
Request Form and proceed to the Management Section
Charge Slip to the HR head
HR head Administrative Officer V
1.3 Signs the Human Resource
2. Proceeds to the Charge Slip
Cashier’s office for and Management Section
payment and pays countersigns
the corresponding the Document Php 20 minutes Administrative Officer V
amount Request Form 15.00 Cash Operations
Section
2. Issues official
receipt

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3. Proceeds to the 3. Approves the None 5 minutes Medical Center Chief I
Office of the Medical
office of the Document None
None Center Chief
Medical Center Request Form None
None
Chief for the None

approval of the

Document

Request Form

4. Returns to the HR 4.1 Receives the 1 minute Administrative
2 minutes Assistant II
office and presents approved
Human Resource
Official Receipt Document Management Section

then submits the Request Form Administrative
Assistant II
approved 4.2 Advices the
Human Resource
Document client of the Management Section

Request Form scheduled date

of release of

the Service

Record

4.3 Verifies the 5 minutes Administrative Officer IV
Office of the Medical
employment Center Chief

record of the

client from

his/her 201

File

4.4 Prepares and 4 days Administrative Officer IV
10 minutes Office of the Medical
print the Center Chief
1 minute
Service 1 minute Administrative Officer V
Human Resource
Record
Management Section
4.5 Reviews and
Medical Center Chief I
signs the Office of the Medical

Service Center Chief

Record Administrative
Assistant II
5.1 Returns on the 5.1 Gives None
scheduled date Document None Human Resource
Releasing Management Section
5.2 Receives the Logbook Php
Service Record 15.00 Administrative
and signs the 5.2 Release the Assistant II
Document Service
Releasing Record Human Resource
Logbook Management Section

TOTAL 4 days & 51 minutes

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HUMAN RESOURCE MANAGEMENT

Internal Services

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1. Application for Leave of Absence

Leave of absence is generally defined as a right granted to officials and employees not
to report for work with or without pay as may be provided by law and as the rules
prescribe in Rule XVI hereof. Leave application refers to the application of an employee
to avail leave of absence.

Availability of Service: Monday to Friday (8:00 AM to 5:00 PM) except Holidays

Office or Division: Human Resource Management Section

Classification: Simple

Type of Transaction: Government to Government

Who may avail: All employees holding plantilla position

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

FOR VACATION LEAVE:

CSC form No. 6 -Application for Leave Form (2 Human Resource Management Section (HRMS)

Original Copies)

For one (1) month and above, additional

requirements:

 Hospital Clearance Form Human Resource Management Section (HRMS)
(4 Original Copies)

Additional Documentary Requirements (for Human Resource Management Section (HRMS)
Travel Abroad) Requesting party
 Travel Authority Form (1 Original Copy)
Human Resource Management Section (HRMS)
 Letter of Intent approved by the Head of the
Agency (1 Original Copy)

FOR SICK LEAVE:
CSC form No. 6 -Application for Leave Form
(2 Original Copies)

For infectious disease: Issued by the Attending Physician
Medical Certificate (Fit to Work status upon
returned to work, 1 photocopy)

Additional Documentary Requirements: Issued by the Attending Physician
For five (5) days above attached the ff:

 Medical Certificate (1, Original Copy)
 Medical Certificate (Fit to Work status upon

return to work, 1 photocopy)

For one (1) month and above Issued by the Attending Physician

 Medical Certificate (1,Original Copy)
 Medical Certificate (Fit to Work status

upon return to work, 1 photocopy)

 Hospital Clearance Form (4, Original
Copies)

FOR MATERNITY LEAVE: Human Resource Management Section (HRMS)
Medical Certificate (CSC Form 41, 3 Original Signed by the Attending Physician
copies)

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Hospital Clearance (4, Original Copy) Human Resource Management Section (HRMS)
CSC form No. 6 -Application for Leave Form Local Civil Registrar
(2 Original Copies)
Marriage Contract (1, Photocopy)

FOR PATERNITY LEAVE: Local Civil Registrar
Birth certificate of the child (1, Photocopy) or Human Resource Management Section (HRMS)
Medical Certificate for Miscarriages (1,
Photocopy)
CSC form No. 6 -Application for Leave Form
(2 Original Copy)

FOR SOLO PARENT LEAVE: Department of Social Welfare and Development
Solo Parent ID or Certificate from DSWD (DSWD)
(1 photocopy)
CSC form No. 6 -Application for Leave Form
(2 Original Copy)

FOR REHABILITATION LEAVE: Agency or Philippine National Police
Approved Incident Report or Police Report Human Resource Management Section (HRMS)
(2, Original and Photocopy)
Approved Hospital Order / Department Order / Employee concerned
Travel Order for Official Business or Official
Time (1, Original Copy)
Holds a permanent appointment

FOR STUDY LEAVE APPLICATION: Employee concerned
Holds a Degree that requires passing of
bar/board examination School attended
Field of study pursued must be relevant to the Human Resource Management Section (HRMS)
agency’s mandate, or to the duties and Employees concerned
responsibilities of the concerned official or Employees concerned
employee, as determined by the agency head: City Trial Court
School Certification (1, Original copy) to wit: Human Resource Management Section (HRMS)

 For Bachelors Degree –Qualified for
Board/Bar Examination

 Completion For Master’s Degree
 Completion For Doctoral Degree
With at least two (2) years of continuous
service in DRMC:

 Latest Service Record (1, Original copy)
Individual Performance Commitment and
Review (IPCR) Form for the last 2 rating period
with at least Very Satisfactory Rating
immediately preceding the application (1
Certified True Copy of each rating period)
Letter of Intent (1 Original copy)
No Pending administrative and / or criminal
case:
Court Clearance (1 Original copy)
Must not have any current foreign or local
scholarship grant:
Certificate of No Current Foreign or Local

37 | P a g e

Scholarship Grant (1 Original copy) Human Resource Management Section (HRMS)
Clearance (4 Original copies)
Note: The employee must have fulfilled the
service obligation of any previous training/
scholarship/ study grant Study Leave
Agreement for the Service obligation

CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO TIME RESPONSIBLE
BE
1. Secures 1. Provides PAID 2 minutes Administrative
Application for Application for None Assistant II
Leave Form Leave Form
Human Resource
Management Section

2. Submits the 2.1Receives the None 2 minutes Administrative
Application for duly None 5 minutes Assistant II
Leave Form with accomplished None 2 minutes
the required Application for Human Resource
documents for the Leave and Management Section
specific type of validates the
leave applied and required Administrative
fill up the documents/ Assistant II
Application for attachments
Leave Logbook Human Resource
2.2Verifies the Management Section
Leave
Balance(s) of Administrative
the employee Assistant II

If the employee has Human Resource
no leave balance: Management Section

2.2.a
Informs the
employee that
he/she may avail
the desired leave
without pay
subject for the
approval of the
head of the
agency.

If the employee has None 5 minutes Administrative
leave balance: Assistant II

2.2.b Human Resource
Made the Management Section
necessary
computation and
reflects in the
Leave Card

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2.3 Entries the None 5 minutes Administrative
computation Assistant II
in the
Application for Human Resource
Leave Form Management Section

2.4 Forwards the None 2 minutes Administrative
Application for Assistant II
Leave Form
to the HR Human Resource
Head for Management Section
certification of
Leave Credits
balance

2.5Certifies the None 5 minutes Administrative Officer V
Leave Credits Human Resource
Balance as
reflected in Management Section
the
Application for
Leave

2.6Forwards the None 4 hours Administrative
Application for None 2 minutes Assistant II
Leave Form to
the respective None Human Resource
division head Management Section

3. Claims the 3. Releases the Administrative Staff
Respective Division
approved/ Approved

disapproved leave Leave

form and signs the Application

released logbook Form and

for leave give the

application for Released

employee’s copy Logbook for

Employees

copy

TOTAL 1 day, 4 hours & 30 minutes

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2. Leave of Absence Application – For travel abroad, Maternity Leave
and Leave of absence for more than 30 days

Leave of absence is generally defined as a right granted to officials and employees not
to report for work with or without pay as may be provided by law and as the rules
prescribe in Rule XVI hereof. Leave application refers to the application of an employee
to avail leave of absence. This service will cater clients for those who wants to avail
leave of absence for travel abroad, maternity leave and leave of absence for more than
30 days.

Availability of Service: Monday to Friday (8:00 AM to 5:00 PM) except Holidays

Office or Division: Human Resource Management Section

Classification: Simple

Type of Transaction: Government to Government

Who may avail: All employees holding plantilla position

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

FOR VACATION LEAVE:

CSC form No. 6 -Application for Leave Form (2 Human Resource Management Section (HRMS)

Original Copies)

For one (1) month and above, additional

requirements:

 Hospital Clearance Form Human Resource Management Section (HRMS)

(4 Original Copies)

Additional Documentary Requirements (for

Travel Abroad)

 Travel Authority Form (1 Original Copy) Human Resource Management Section (HRMS)
Requesting party

 Letter of Intent approved by the Head of the

Agency (1 Original Copy)

FOR SICK LEAVE:

CSC form No. 6 -Application for Leave Form Human Resource Management Section (HRMS)

(2 Original Copies)

For infectious disease: Issued by the Attending Physician
Medical Certificate (Fit to Work status upon
returned to work, 1 photocopy)

Additional Documentary Requirements: Issued by the Attending Physician
For five (5) days above attached the ff: Issued by the Attending Physician
 Medical Certificate (1, Original Copy)
 Medical Certificate (Fit to Work status upon Human Resource Management Section (HRMS)
Signed by the Attending Physician
returned to work, 1 photocopy)
For one (1) month and above

 Medical Certificate (1,Original Copy)
 Medical Certificate (Fit to Work status

upon returned to work, 1 photocopy)
 Hospital Clearance Form (4, Original

Copies)
FOR MATERNITY LEAVE:
Medical Certificate (CSC Form 41, 3 Original
copies)

40 | P a g e

Hospital Clearance (4, Original Copy) Human Resource Management Section (HRMS)
CSC form No. 6 -Application for Leave Form Local Civil Registrar
(2 Original Copies) Local Civil Registrar
Marriage Contract (1, Photocopy) Human Resource Management Section (HRMS)
FOR PATERNITY LEAVE:
Birth certificate of the child (1, Photocopy) or
Medical Certificate for Miscarriages (1,
Photocopy)
CSC form No. 6 -Application for Leave Form
(2 Original Copy)

FOR SOLO PARENT LEAVE: Department of Social Welfare and Development
Solo Parent ID or Certificate from DSWD (1 (DSWD)
photocopy)

CSC form No. 6 -Application for Leave Form Agency or Philippine National Police
(2 Original Copy) Human Resource Management Section (HRMS)
FOR REHABILIZATION LEAVE: Employee concerned
Approved Incident Report or Police Report Employee concerned
(2, Original and Photocopy)
Approved Hospital Order / Department Order / School attended
Travel Order for Official Business or Official
Time (1, Original Copy) Human Resource Management Section (HRMS)
Holds a permanent appointment Employees concerned
FOR STUDY LEAVE APPLICATION:
Holds a Degree that requires passing of Employees concerned
bar/board examination City Trial Court
Field of study pursued must be relevant to the Human Resource Management Section (HRMS)
agency’s mandate, or to the duties and
responsibilities of the concerned official or Human Resource Management Section (HRMS)
employee, as determined by the agency head:
School Certification (1, Original copy) to wit:

 For Bachelors Degree –Qualified for
Board/Bar Examination

 Completion For Master’s Degree
 Completion For Doctoral Degree
With at least two (2) years of continuous
service in DRMC:
 Latest Service Record (1, Original copy)
Individual Performance Commitment and
Review (IPCR) Form for the last 2 rating period
with at least Very Satisfactory Rating
immediately preceding the application (1
Certified True Copy of each rating period)
Letter of Intent (1 Original copy)
No Pending administrative and / or criminal
case:
Court Clearance (1 Original copy)
Must not have any current foreign or local
scholarship grant:
Certificate of No Current Foreign or Local
Scholarship Grant (1 Original copy)
Clearance (4 Original copies)

41 | P a g e

Note: The employee must have fulfilled the
service obligation of any previous
training/scholarship/study grant
Study Leave Agreement for the Service
obligation

CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO TIME RESPONSIBLE
BE
1. Submits the duly 1.1 Receives the PAID 2 minutes Administrative
accomplished duly Assistant II
Application for accomplished None
Leave Form with the Application for Human Resource
required documents Leave and Management Section
for the specific type validates the
of leave applied and required Administrative
fills up the documents/ Assistant II
Application for attachments
Leave Logbook Human Resource
1.2 Verifies the Management Section
availability/non- None 5 minutes
availability of
Leave Credits

*If no leave credits,

Informs the
employee that
he/she may avail
the desired leave
without pay
(except for
maternity leave)

1.3 Entries the None 5 minutes Administrative
computation Assistant II
in the
Application for Human Resource
Leave Form Management Section

1.4 Forwards the None 2 minutes Administrative
Application for Assistant II
Leave Form
to the HR Human Resource
Head for Management Section
certification of
Leave Credits
balance

1.5 Certifies the None 5 minutes Administrative Officer V
Leave Credits Human Resource
Balance as
reflected in Management Section

42 | P a g e

the
Application
for Leave

1.6Forwards the None 5 minutes Administrative
Application for 1 hour Assistant II
Leave Form to
the respective Human Resource
division head Management Section

1.7 Recommends None Division Head
approval of
the
Application for
leave and
forwards to
Head of the
Agency for
approval

1.8Approves the None 1 day Medical Center Chief I
Application for None 2 minutes Office of the Medical
Leave
None Center Chief
2. Claims the 2. Releases the
Administrative Staff
approved/ Approved Respective Division

disapproved leave Leave

form and signs the Application

released logbook Form and give

for leave the Released

application for Logbook for

employee’s copy Employees

copy

TOTAL 1 day, 1 hour & 26 minutes

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MATERIALS MANAGEMENT

Internal Service

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1. Issuance of Requested Supplies/Equipment

This service involves the processing of issuance of requested supplies/equipment
from the time the client submits the approved requisition and issuance slip until
the client receives the requested supplies/equipment. The Materials Management
Office has the sole authority in the issuance of an approved Requisition and
Issuance Slip of supplies and equipment. The MMO ensures that the issuance
are duly acknowledged and received by the requesting end users.

Availability of Service: Monday to Friday ( 8:00 AM to 5:00 PM )

Office/Division: Materials Management

Classification: Simple

Type of Transaction: G2G – Government-to-Government

Who May Avail: End-users, CSR

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Central Supply Room (CSR), End-Users
Approved Requisition and Issuance Slip
(RIS) (1 original copy)

CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON
TO TIME RESPONSIBLE
1. Submits approved 1. Receives BE
RIS request PAID 5 minutes Administrative Aide IV
MMO
2. Waits for the 2.1 Prepares None
requested requested Administrative Aide IV
supplies/equipment supplies/equip None 1 hour MMO
ment
3. Receives and None 30 minutes Administrative Aide IV
signs requested 2.2 Prepares MMO
supplies/ Property
equipment Acknowledgme Administrative Aide IV
nt Receipt MMO
(PAR) for
equipment and None 1 hour
Inventory
Custodian Slip None 5 minutes Administrative Officer V
(ICS) for semi MMO
expendable
items

2.3 Issues
requested
supplies/
equipment

3. Signs the
portion issued
and instructs client
to sign the received
portion

TOTAL: None 2 hours & 40 minutes

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PROCUREMENT

External Service

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1. Purchase of Bidding Documents

This process shows how the suppliers/bidders can avail for the bidding documents.
Service involves the processing of purchase of bidding documents from the time the
client presents letter of intent until the time the client receives bidding documents.

Availability of Service: Monday to Friday (8:00 AM to 5:00 PM) except Holidays

Office or Division: Procurement

Classification: Simple

Type of Transaction: G2C – Government to Citizen

Who may avail: Bidders / Suppliers

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter of Intent (LOI) (1 original copy) Supplier

2. Valid ID (1 original copy) GSIS, SSS, PagIbig, LTO, DFA, COMELEC,

PhilHealth, BIR, PHLPost, LGU/Barangay, Employer

3. Official Receipt (1 original copy) Cash Operations Section

CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO BE TIME RESPONSIBLE
PAID
1. Signs in the Visitor’s 1. Gives the None 5 minutes Administrative
Assistant I
Logbook Visitor’s
Procurement Section
Logbook to the

Supplier/Bidder

2. Presents Letter of 2.1 Receives and None 10 minutes Administrative
Assistant I
Intent (LOI) and reviews LOI
Procurement Section
Valid ID and ID

2.2 Issues Charge None 2 minutes Administrative
Slip to Supplier/ Assistant I
Bidder
Procurement Section

2.3 Directs bidder/ None 3 minutes Administrative
20 minutes Assistant I
suppliers to *Please 25 minutes
refer to Procurement Section
Cashier for table
below Administrative
payment None Officer V

3. Presents charge slip 3. Issues Official None Cash Operations
Section
and pays Receipt
Administrative
corresponding Assistant I

amount Procurement Section

4. Presents Issued 4. Receives Official

Official Receipt from Receipt and

the Cashier and Issues bidding

receives bidding documents

documents

TOTAL 45 minutes

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Approved Budget for the Contract Maximum Cost of Bidding Documents
(in Php)
500,000 and below 500.00
More than 500,000 up to 1 Million 1,000.00
More than 1 Million up to 5 Million 5,000.00
More than 5 Million up to 10 Million 10,000.00
More than 10 Million up to 50 Million 25,000.00
More than 50 Million up to 500 Million 50,000.00
More than 500 Million 75,000.00

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PROCUREMENT

Internal Services

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