EZINE Feb Mar 2020

CHECK-IN
AIRPORTS COMPANY SOUTH AFRICA BI-MONTHLY MAGAZINE FEBRUARY / MARCH 2020

WOUELRCNOEMWE CTOEO CRTOHWE IDT
INFORMATION
NOMPUMELELO MPOFU JOINS THE LEAGUE TECHNOLOGY’S
OF EXTRAORDINARY WOMEN
PURSUIT OF
PERFOMANCE HAPPINESS
MANAGEMENT

CONDUCTING YOUR FINAL
APPRAISAL AND ENTERING INTO A
NEW PERFORMANCE CONTRACT

SIDE HUSTLE

HOW TO AVOID A POTENTIAL
CONFLICT OF INTEREST FROM YOUR
SECOND JOB OR HOBBY

02

MESSAGE
FROM
REFENTSE
SHINNERS:

Group Executive:
Corporate Affairs

Dear colleagues, There are also new policies that are broken down for
Welcome to our first Check-In edition for 2020! your understanding, including IT, HR and PEP (Politically
I’m sure with all that’s been happening, it feels like we Exposed Persons). I urge you to take time to familiarise
should already be halfway through the year, right? yourselves with these new policies and procedures.
We’ve certainly hit the ground running here at Airports The start of the new financial year is upon us, which
Company South Africa, with no time to “ease into” the means revisiting our performance contracts, looking at
new year. KPIs and other related matters. See the story from our
First, we welcomed our new permanent CEO, Ms Talent and Performance Management team inside.
Nompumelelo Mpofu, who took up the reigns on 1 We are also launching campaigns that align to our PRIDE
February. I’m sure I speak for everyone when I say we values. Do Better and Know Your Airport are about
are thrilled with the organisation’s lineage of strong empowering you to be an even better contributor and
female leadership and look forward to supporting our ambassador to and for the organisation.
new CEO in propelling us to even greater heights. As usual, Check-In is full of great stories that inform,
The start of the year also saw us deal with the outbreak entertain and celebrate our own. Make sure to give
of a novel coronavirus. The epicentre of the epidemic yourself time to read and indulge – it’s worth it!
was China, and the virus has been rapidly spreading Don’t forget to send us your stories and/or suggestions
to some parts of the world. This has resulted in the to [email protected]. This, after all, is your e-zine
heightening of health risk protocols at entry points, and we want to hear from you.
including our own airports. ‘Til next time,
Throughout everything – good, bad, scary – you have
held it together with PRIDE, exhibiting the entrenched Ref
values that make Airports Company South Africa such a
beacon when it comes to the aviation industry.
Knowing that we must put our best foot forward when
dealing with people even in the face of challenges, has
left me in awe.
In this issue, we explain what we can do about this
alarming health scare; so please page through and
educate yourself for now and the future.We also explore
our new Social Media Procedure and the upcoming
roadshow where “posting etiquette” will be better
explained by our in-house Social Media Specialists. This
will help all of us avoid the pitfalls that social media
unknowingly presents.

AIRPORTS COMPANY SOUTH AFRICA BI-MONTHLY MAGAZINE FEBRUARY / MARCH 2020

STAFF ZONE:

LETTERS

My name is Zanele Masuku and I just turned 23 Airports Company South Africa, a place I have
years of age. grown to love and now call home.
I was born and bred in Pretoria, specifically in Sun Valley, I joined Airports Company South Africa on 7 December
Mabopane. I was raised by my wonderful mother who 2018 on a contract position. My first impression of the
is a single parent. I am currently studying journalism at organisation was mixed, as I had heard a few canards
Rosebank College doing my final year. about the department I would be joining at the time.
In 2019 I got my first job as a passenger information agent However, I wanted to experience the environment on my
at Airports Company South Africa. The experience has own, and after making my own suppositions, I decided
been wonderful because this job has taught me a lot about that I would be part of this organisation for years to come.
being patient. The good thing I enjoy the most about the My contract ended on 30 June 2019, but as destiny would
job is having to interact with different passengers from have it, I was offered a permanent position in a different
all over the world. I always use the chance I get to learn department. I started work as Executive Administrator
about their culture and languages. to the Group Head: Enterprise & Airport Security at
I am interested in Check-In because I love reading and Corporate Office on 1 August 2019. I am grateful to my
writing to express my views and to keep people updated boss for trusting me, believing in me and affording me
on current issues. opportunity work for (and with) him amid all. I am even
I hope to be able to learn from Check-In so I can put my more grateful for the many benefits I have been offered
skills into practice and learn more. Thank you for a great by the organisation since my permanent appointment.
product! I have grown so much in my knowledge of Airports
Zanele Masuku Company South Africa over the few years and I am excited
Passenger Information Agent about what the future holds for me. One of the many
O.R. Tambo International Airport benefits I have been given is the opportunity to further my
studies, something that has always been a life aspiration.
I am also encouraged to have witnessed women
empowerment on executive level, with female colleagues
acting in the most senior office of the organisation, leading
up to the appointment of a female CEO. This, I believe,
will pave way for many more female executive elevations
and appointments, not only within Airports Company
South Africa but in the aviation space. This motivates me
to not see myself as an Administrator, but as something
more as I grow in my career soon.
Nkateko Beverly Mtarini
Executive Administrator: Enterprise & Airport Security

CHECK-IN FEBRUARY / MARCH 2020

CEO CORNER:

Charting A Fresh Path

Our new CEO has been lauded as an “accomplished manager
and administrator with demonstrable achievements” by none
other than Minister of Transport, Fikile Mbalula.

AIRPORTS COMPANY SOUTH AFRICA BI-MONTHLY MAGAZINE FEBRUARY / MARCH 2020

05 “

CHECK-IN This validation has left many of us at Airports
Company South Africa excited about meeting
Nompumelelo Mpofu, and understandably eager
to get to know her a little better. While we wait
for the CEO Roadshow that will see her traversing
the country as she visits all the sites to meet with
employees, we thought we’d look into her extensive
CV to glean a bit about her professional life.
Ms Mpofu has earned several degrees from prestigious
institutions, including a BA Honours degree in Urban
and Regional Planning from Coventry University in
the United Kingdom as well as a Local Government
Management from Oxford University. She has served
as Director-General for the departments of Defence,
Transport and Housing.
Her leadership and academic skills have also seen her
take up directorships on the National Housing Board,
the Gauteng Development Tribunal, the National
Housing Finance Corporation and the National Home
Builders Registration Council. She has also been the
Chairperson on the South African Housing Trust,
the Mvelaphanda Group Remuneration Committee
and the United Nations International Civil Aviation
Organization Group on Climate Change.
Among many notable achievements, she ensured
the delivery of more than one million houses in
South Africa during her tenure as Director-General
for Housing, where she served for eight years.
If ever there was a person who is a consummate
leader, then it is Ms Mpofu.

““I am certain that Ms Mpofu will steer
Airports Company South Africa to
greater heights,” Minister Mbalula said.
“I welcome her aboard the organisation

and assure her of our full support
from the Department of Transport.”

FEBRUARY / MARCH 2020

06

As National Director-General of Transport, Ms economy in terms of direct tourism spending. The
Mpofu was instrumental in the implementation company estimates that each regularly scheduled
of the extensive infrastructure public investment long-haul service could support up to 3 000 jobs
programmes, including the Gauteng Freeway and every 10% increase in passenger volumes
Improvement Scheme, Gautrain, Rapid Transit results in 2% regional job growth.
System, Aviation and Airports improvements. Ms Mpofu joins Airports Company South Africa as
Ms Mpofu joins Airports Company South Africa’s we are charting a fresh course for its future.
ranks at a time when the African aviation leader The statement continued:
has had a sterling start to 2020. In January, the
country’s three largest airports ranked in the Ms Mpofu was instrumental in
top 10 of their respective categories in Global the development and approval by
Punctuality League tables for 2019. These league Cabinet of the South African Airlift
tables are published by the travel data company Strategy, which seeks to expand
OAG, using full-year data for 2019, which covers the country’s air transport services
several hundred airports and airlines all over the and to apply a holistic approach
world. to global aviation opportunities to
O.R. Tambo International Airport, Cape support South Africa’s interests.
Town International Airport, and King Shaka
International Airport were respectively Welcome to the family, leadership! We can’t wait
recognised in the large, medium and small airport to see how you take us to greater heights.
categories.
Meanwhile, Durban’s King Shaka International
Airport has retained its position as the fastest-
growing international airport in South Africa.
Overall the airport grew by around 6.5% in 2019
compared to 2018 and surpassed the 6 million
passenger mark for the first time, handling just
over 6.26 million passengers last year. The airport
was boosted by growing passenger numbers
on both the domestic and international side,
with December being a bumper month showing
double-digit overall growth.
February also saw a great boon for Ms Mpofu’s
tenure as Virgin Atlantic Airways returned to the
seasonal service between Cape Town and London
after a five-year absence, which has the potential
to add R73 million per month to the Western Cape

AIRPORTS COMPANY SOUTH AFRICA BI-MONTHLY MAGAZINE FEBRUARY / MARCH 2020

airports.co.za

PROTECT YOUR AIRPORTS
COMPANY SOUTH AFRICA
IDENTITY FROM HACKERS!

Hackers are constantly trying to gain access to your account and data. To avoid any data
breaches, download the Microsoft Authenticator App, link it to your work account and
approve or reject any suspicious login attempts.

For any further assistance, kindly contact our IT Service Desk on
011-921-6531 or email [email protected]

HIGHLIGHTS

KING SHAKA INTERNATIONAL
AIRPORT LENDS A HELPING HAND

A irports Company South Africa has stepped up to and together with the relevant airport stakeholders, a plan
was implemented. The priority was to ensure the safety
the plate amid the coronavirus epidemic. In a report on of the staff facilitating the aircraft. Because the aircraft
News24, King Shaka International Airport’s Dube Cargo landed empty only to pick up cargo, all teams were fully
Terminal was the site where a 100-ton capacity freighter trained, briefed and equipped with the necessary personal
airlifted over 50 tons of medical face masks to China. The protective equipment (PPE). The Department of Health
protective gear and medical equipment are to stop the took the lead to ensure that the aircraft and crew were
spread of the coronavirus. properly screened. We are very pleased to have been part
Terence Delomoney, General Manager of the airport, was of this operation and to positively contribute towards
quoted saying: “We understood the situation immediately helping to curb the spread of this virus.”

AIRPORTS COMPANY SOUTH AFRICA BI-MONTHLY MAGAZINE FEBRUARY / MARCH 2020

VIRGIN ATLANTIC IS COMING BACK! 09

Direct Virgin Atlantic flights from Heathrow to Cape Town

International Airport will resume in October 2020 after a five-year
absence. The relaunch of the daily London to Cape Town flight is
going to delight those who have missed the service.
The airline announced the exciting news on their website on 12
February 2020, quoting their Chief Commercial Officer, Juha
Jarvinen, who said the service would start on October 25 and use a
264-seat Boeing 787-9 Dreamliner aircraft.
“We’re delighted to be flying to Cape Town again, and we’re
expecting a high proportion of leisure travellers on this route,
taking advantage of the winter sun, the safaris and of course, the
world-famous wine region.”
The website addedthattheVirginAtlantic route would complement
the airline’s Airbus A350 daily flights between Heathrow and O.R.
Tambo International Airport.
“The VS478 will operate as a night flight, departing from Heathrow
at 4:20 pm, arriving in Cape Town at 5:55 am, whereas the inbound,
the VS479, will depart at 8:00 am, landing later that day at 6:00
pm,” the website said.

METSING GETS A BRAND-NEW EARLY
CHILDHOOD DEVELOPMENT FACILITY

T he happy, beaming faces of children and adults alike “We are honoured as Airports Company South Africa to
contribute to making a difference in the lives of children
was a sight for sore eyes when the Metsing Early Childhood in disadvantaged communities by ensuring that they
Development Centre (ECD) in Phase 10, Bloemfontein have safe learning facilities and the support they need to
received a generous donation from Airports Company reach their full potential,” said Refentse Shinners, Group
South Africa at the beginning of the school year. Executive: Corporate Affairs.
Through our Socio-Economic Development (SED) division,
the Company donated a facility worth R2.5 million that
consists of three fully-equipped classrooms, a principal’s
office, kitchen and toilets for learners and teachers.

CHECK-IN FEBRUARY / MARCH 2020

PERFORMANCE
MANAGEMENT

The end of the financial year is a busy period for FEBRUARY / MARCH 2020
Performance Management as this marks the beginning
of two important periods - final appraisal for the
2019/20 financial year and performance contracts for
the 2020/2021 financial year. While employees and
managers may feel overwhelmed by these two processes,
they are not as cumbersome as they are perceived. Polelo
Madalane, Group Manager: Talent and Performance
Management, answers some pertinent questions.

1. WHAT IS THE IMPORTANCE OF CONDUCTING A FINAL
APPRAISAL AND ENTERING A PERFORMANCE CONTRACT?

The performance appraisal, also known as a final performance review, is a discussion
between a manager and an employee by which the job performance of an employee
and overall contribution to the company is documented and evaluated. An appraisal
provides an opportunity for the manager and employee to engage in meaningful
feedback, to measure the extent of achievements in relation to success criteria
identified in the contracting phase and to identify developmental needs or aspirations.
During the performance appraisal meeting, the line manager may enrich the discussion
by declaring the performance expectations for the new financial year which will
inform the 2020/21 performance contract. The performance contract sets the tone
for the individual employee’s performance goal for the year and is important as it
allows the employee to develop a mind-map of the performance journey for the year.

2. WHAT IS THE IMPORTANCE OF CONDUCTING A FINAL
APPRAISAL AND ENTERING A PERFORMANCE CONTRACT?

All employees are required to enter into a performance contract and to be appraised.
While the supervisor leads and facilitates these processes, the employee has the
responsibility of preparing for the meeting and participating meaningfully in the
discussions.
Collaborative participation from both parties is important as it makes for honest
feedback, progressive plans of action and impactful developmental interventions.

AIRPORTS COMPANY SOUTH AFRICA BI-MONTHLY MAGAZINE

11

CHECK-IN FEBRUARY / MARCH 2020

3. WHAT ARE THE DUE DATES FOR SUBMISSION OF THE FINAL APPRAISAL AND PERFORMANCE
CONTRACT?

TASK ACTIVITY OPENING DATE CLOSING DATE

Final Appraisal/ Manager and employee to have one- 31 March 2020 15 May 2020
assessment for on-one discussions and load agreed
2019/2020 performance score on the Performance
Performance
Contracting for Management (PM) system
2020/2021
All new performance goals to be agreed 01 April 2020 30 April 2020
upon and loaded on the PM system

4. HOW IT IS DONE

In both cases (appraisal and contract) it is required that a face-to-face meeting be held. The line manager must initiate
the process by sending a meeting request which is followed by these actions:

APPRAISAL PROCESS CONTRACT PROCESS

Employee prepares a self-evaluation by listing Following the appraisal process, the supervisor will
performance achievements in relation to the prepare performance goals for the 2020/21 financial
2019/20 performance contract by going through year, which are to be discussed in the contracting
each goal and providing an honest rating meeting.

Employee captures the self-evaluation on Oracle During the contracting meeting, the supervisor and
and shares the self-evaluation with the line employee will discuss the goals and agree on the
manager as it will serve as reference during the success criteria and frequency of performance check-
appraisal discussion in discussions.

During the appraisal meeting, the manager will After meeting, the supervisor/employee will capture
provide feedback to the employee for agreement the agreed goals on Oracle and share with the
of the appropriate rating per goal, discuss supervisor/employee for sign-off on the performance
interventions for development and provide a contract
snapshot of new performance expectations for the
2020/2021 financial year

Finally, the line manager captures the agreed ratings
on Oracle and shares the appraisal document with
the employee for sign-off.

AIRPORTS COMPANY SOUTH AFRICA BI-MONTHLY MAGAZINE FEBRUARY / MARCH 2020

13

CHECK-IN FEBRUARY / MARCH 2020



15
LET YOUR
FINGERS DO THE
(RESPONSIBLE)
TALKING

T here’s no denying that social media has become and external customer participation and feedback are
valued to ensure that we create world-class airports and
woven into our everyday lives – from keeping in touch with adopt a customer-centric approach.
friends and colleagues, to meeting spouses, and using it as “We, as Airports Company South Africa, have our own
a platform to express yourself. At the same time, social social media profiles which aim to engage with our
media is a monster that has unfortunately seen many community and create positive relationships. As an
lose their jobs after posting what they consider personal organisation, we promote the responsible use of social
or private opinions. media and encourage employees to engage in a sensible
So to ensure that everyone is singing - or tweeting - from manner that builds,” Jackie adds.
the same page, the Airports Company South Africa digital Jackie highlights that employees should understand the
team will be embarking on a roadshow to give direction risks associated with unacceptable online behaviour and
and understanding to all Airports Company South Africa accept responsibility for their actions. Airports Company
employees on acceptable social media conduct and ethics. South Africa staff are all encouraged to engage with the
“The landscape and how people are communicating on public in a responsible and ethical manner.
social media is changing a lot. It has become important Not everyone may speak on behalf of the Company or
for us to start guiding people on how they should conduct claim they represent the views of the Company. There
themselves online - what not to say, what is acceptable are designated people who are responsible for making
and what is not… because a lot of people don’t understand comments on behalf of Airports Company South Africa.
how social media has changed over the years,” says Jackie “Cyberbullying is not tolerated in any instance. Also,
Van Pletzen, the Company’s Digital Content Specialist. freedom of speech does not give people permission to
As a basic rule of thumb, Jackie advises that people should speak about people’s race, gender or religion. Things can
do their utmost best NOT to post anything while in their get out of hand very quickly, and that’s it. You can lose
Airports Company South Africa uniform. your job just like that,” Jackie explains.
AirportsCompanySouthAfrica understands and welcomes
the value of social media participation and generating a
digital footprint in the social media landscape. Internal

CHECK-IN FEBRUARY / MARCH 2020

16

While gearing up for the nationwide social media roadshow, here are a few social media rules to be mindful of:

1. AVOID HARM 2. BE HONEST AND TRUSTWORTHY
Examples of harm include unjustified physical or Airports Company South Africa staff should be
mental injury, unjustified disclosure of information, trustworthy on all online platforms. Any staff
damage to intellectual property, and damage who make unfounded, false or deliberate false
to reputation. Staff found guilty of harming the claims about the Company or staff, falsifying data,
reputation of Airports Company South Africa, our spreading of rumours, offering or accepting bribes
shareholders, stakeholders and employees, will and all other dishonest conduct will be in violation
be in violation of the Code of Conduct. Staff who of the Code of Conduct.
have concerns about colleagues, managers and the
Company itself must follow internal procedures to
file any grievances and not speak about any internal
office matters on social media.

3. BE FAIR AND DON’T DISCRIMINATE 4. RESPECT PRIVACY AND HONOUR
The values of equality, tolerance and respect for CONFIDENTIALITY
others must prevail. Prejudicial discrimination Airports Company South Africa staff should only
based on age, race, disability, ethnicity, family use personal information for legitimate ends and
status, gender identity, labour union membership, without violation of the rights of individuals and
military status, nationality, race, religion or belief, groups. All staff must protect the confidentiality
sexual orientation, or any other inappropriate factor of information, client data, business strategies
is an explicit violation of the Code of Conduct. and all other private company information. Staff
Harassment, including sexual harassment, bullying, shall be responsible and understand they shall be
and other abuses of power and authority, is a held accountable for their actions according to
form of discrimination that, among other harms, the conditions of employment. Staff will collect,
limits fair access to the virtual spaces where such use, share, transfer, store and dispose of personal
harassment takes place. information in accordance with the POPI Act.

Below are some practical examples of people who landed themselves in hot water because of their social media
behaviour.

Who will ever forget Justine Sacco? And before the final leg of her trip to Cape Town:
As she made the long journey from New York to South “Going to Africa. Hope I don’t get AIDS. Just kidding.
Africa to visit family during the holidays in 2013, Justine I’m white!”
Sacco - a senior director of corporate communications The takeaway
at a big PR company in the US - began tweeting acerbic She only had 170 followers. She trended worldwide
“jokes” about the indignities of travel. within minutes. She was a PR person for a US
There was one about a fellow passenger on the flight from company. By the time she landed in SA, she
John F. Kennedy International Airport: was fired plus she had an angry horde of people
“Weird German Dude: You’re in First Class. It’s 2014. waiting for her. She even had her own hashtag -
Get some deodorant. — Inner monologue as I inhale BO. #HasJustineLandedYet.
Thank God for pharmaceuticals.”
Then, during her layover at Heathrow:
“Chilly — cucumber sandwiches — bad teeth. Back in
London!

AIRPORTS COMPANY SOUTH AFRICA BI-MONTHLY MAGAZINE FEBRUARY / MARCH 2020

Airports Company South Africa’s Digital
Content Specialist, Jackie Van Pletzen, breaks
down social media etiquette

Q: Social media profiles are personal, Q: Are there any social media Dos and
and people post whatever they want. Don’ts?
How does this impact the company’s
employees? A: Be courteous and mindful. If you’re unsure
before posting, you probably shouldn’t post
A: There is a thin line between freedom it. The internet is forever. You can delete a
of speech and implicating or damaging post, but a screengrab can be redistributed,
your employer’s reputation. You are an and you will have lost control of your post.
extension of the brand, and your content is It is extremely dangerous to post without
linked to the company. considering what impact your content can
have.

Q: Does it make a difference if a person Q: Can you describe a well-behaved person
does not mention their employer in on social media?
their bio?
A: No. The internet is very complex. Many A: They accept that their opinion is not always
right, and respectably receives feedback.
people have searched for people’s names, Agree to disagree and move on. If you
and they find the company. We have had think something can affect the company,
incidents where the employer was not please let Corporate Affairs know so we
listed, but a person found out they worked can manage it. Our PRIDE values should be
for the company and demanded disciplinary entrenched in us.
action.
Q: How does the company expect its Q: Should employees present themselves
in a certain way if they list the company
employees to conduct themselves on as an employer on their social media
social media? bios?

A: Professionally. If you can’t say it directly to A: Absolutely! If you list the company as your
a person’s face, you shouldn’t say hurtful or employer and you post harmful comments,
negative things online. If you are dissatisfied the aggrieved person could reach out and
with how something was handled, there is advise us that they are being cyberbullied.
a protocol to follow. Airing news on social This has happened before and is detrimental
media is unacceptable. Always think of the and leads to disciplinary action.
broader implications.

CHECK-IN FEBRUARY / MARCH 2020

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sneezing and throw
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20

KEEPING THE
COMPANY
SAFE FROM
CYBERCRIMINALS

Moving information around is very important in an
organisation as big as Airports Company South Africa.
Moving that information safely is even more crucial
when that organisation is a state-owned entity.

This is why Airports Company South Africa recently their devices and determining for how long they are
allowed to have access to the data. Sometimes sensitive
approved two IT security policies that will improve how information lands in the wrong hands or is seen by the
the organisation deals with sensitive and high-level wrong eyes; hence we encourage people always to be
data as part of our revised Information Management upfront and report any such incidents. This policy will
Policy. The Information Classification Policy and guide us in putting the right processes in place going
Information Protection Policy are central to how forward,” says Vuyokazi.
the Company’s internal and third-party information is According to Airports Company South Africa’s
processed, protected, classified and stored to ensure Information Specialist, Musa Nsimbi, these two policies
data integrity. are a set of strategies for managing the processes, tools
“It has been important for us to revisit these policies and policies necessary to “prevent, detect, document and
as they speak to how we treat information and how counter” threats to digital and non-digital information.
we ensure that this valuable and classified data is He adds that sensitive data should always be secured
only accessible to authorised personnel to ensure that through establishing a set of business processes that
data integrity is maintained,” says Vuyokazi Njikelana, proactively protect information assets regardless of
Airports Company South Africa’s Technology and Data how the information is formatted and/or stored within
Governance and Risk and Continuity Specialist. the broader IT infrastructure.
The Information Protection Policy is a document However, Vuyokazi and Musa point out that it is not only
that guides the IT Department and other users on the the responsibility of the IT Department to protect and
processing, storage and transmission of sensitive secure sensitive data against abuse but a collective and
information in a bid to ensure that information is collaborative effort which involves all the structures of
appropriately protected from modification or tempering. the organisation as well as internal and external clients
The Information Classification Policy, on the other and stakeholders.
hand, helps guide how this information is graded and “We stress the importance of shared responsibility -
classified to protect the integrity of the information everyone should take ownership, and we should all
and those authorised to handle it. work hand-in-hand in protecting our organisation’s
“Part of this process includes identifying personnel information,” concludes Vuyokazi.
who are classified as data owners and ensuring that
they have the right data and are cleared to have it on

FACT BOX: INFORMATION SECURITY/PROTECTION POLICY

Airports Company South Africa commits itself Access Control
to: • The access rights of all employees, contractors
• Conducting information security awareness,
and third-party users to information and
education and training to all employees and, information processing facilities shall be
where relevant, contractors and third-party users authorised prior to creation or adjusted upon
on Company policies and procedures, as relevant role or job change.
for their job function. • All employees, contractors and third-party
• Independently review the Company’s approach users shall return or dispose of the Company’s
to managing information security and its information in their possession after termination
implementation (i.e. control objectives, of their employment, contract or agreement.
controls, policies, processes, and procedures • All Company employees, contractors, vendors
for information security) at planned intervals, and third parties shall be authorised by the Permit
or when significant changes to the security Office for access to information processing
implementation occur. facilities and shall only be granted access for the
• Identify risks to the Company’s information duration of a valid contract to perform work for
assets involving external parties and implement or on behalf of the Company.
the appropriate security requirements / controls • Visitors shall be screened before being allowed
before granting access. to access information processing facilities and
• Institute a formal disciplinary process for issued with a visitor’s permit which shall be
employees who have committed a security visible at all times.
breach. • Physical and logical access logs shall be reviewed
for trends and anomalies shall be investigated.
Further access controls shall be governed in line
with the identity and access management policy.

12

SHOOTING THE “
BREEZE

Greytown, a picturesque enclave 150km
outside of Durban, is often refereed to as the
jewel of Kwa-Zulu Natal.

Greytown was also the scene of the Bambatha Rebellion,

where Bambatha kaMancinza, leader of the amaZondi clan,
fought against British rule and taxation in the Colony of
Natal in 1906.
Following in this lineage of warrior men and women,
the amaZondi clan boast the finest female sharpshooter
the area, province and republic at large have ever seen.
Airports Company South Africa’s, Zethu Zondi handles a
gun excellently and recently claimed top honours at last
year’s National Key Point Shooting Competition where she
first represented Airports Company South Africa and later
KwaZulu-Natal.

“ Fortunately, my everyday life
as a screener requires me to be
competent with a firearm and
so does my sharpshooting, so it
balances everything perfectly...

AIRPORTS COMPANY SOUTH AFRICA BI-MONTHLY MAGAZINE FEBRUARY / MARCH 2020

23

Currently stationed at the King Shaka International Airport as “Fortunately, my everyday life as a screener requires me to be
an Aviation Security (AVSEC), Zethu is the only female shooter competent with a firearm and so does my sharpshooting, so it
in the provincial team. balances everything perfectly,” Zethu continues. “I am happy to
“Most people think that when you are a sharpshooter, you are have made my colleagues proud and raised the flag for Airports
cold-hearted; and you go around killing people or planning to Company South Africa high, and we hope to do more in the
kill a person,” Zethu begins, explaining misconceptions around future.”
her sport.
“It is not about that at all; it is just a sport that helps people
understand guns, how to use and handle guns. Being a
sharpshooter is the same as being a boxing champion, which
does not mean that you go around hitting people. For me,
coming this far with the competition means a lot, and I am very
proud of myself.”
While Zethu is handy with the guns in competitions, it is her
warm smile and likeable persona that endears her to people.
Before joining Airports Company South Africa, she worked
at King Shaka International Airport as a cleaner at one of the
tenant companies. Her will and determination have seen her
conquer some daunting challenges.
“I would describe myself as a polite, emotional and very caring
person,” she says.
“I moved to Durban because I was looking to further my studies,
but there was no money for school fees, and I was not left with
any other choice but to go and look for work. Luckily, Airports
Company South Africa had a youth development programme,
where they were looking for matriculants. I was accepted into
that programme which came with a lot of training, and that is
how I became a screener.”
Despite her current comfort and ease around weapons, Zethu’s
first encounter with guns was not so smooth.
“My first experience with a gun was very terrifying,” she recalls.
“I remember I came out of the range shivering and that got
me worried because my job requires that I know guns well
and possess the ability to use them. I take pride in doing my
job excellently, so I made it my mission to get better with this
aspect of my job. And I have been learning and working hard on
my craft, and that has brought great results for me.”
Not many have the fortune of their formal employment
complementing their hobbies or extracurricular activity, but for
Zethu, the stars, history, and heritage aligned spectacularly to
lead her on this glorious path.

CHECK-IN FEBRUARY / MARCH 2020

24

RAISING THE BAR IN
TRANSPORTATION

Airports Company South Africa’s Chief of Staff, Lwazi Mboyi, has
become an integral part of the organisation in the almost two years he
has been here.

You only need to watch him arrive at work to see how faces perk up, Q: But can you say to people that this is not a definite goodbye?
voices go up, and the atmosphere lightens. In fact, his charisma is That we are not going to throw you a farewell party?
only rivalled by his professionalism and enthusiasm for the work he A: No, no, no. The secondment will last only for six months up
does at Airports Company South Africa. until June. We will then re-evaluate with the government. Yes, I am
It’s little wonder that he has been seconded to lead the seconded at the Cross-border Road Traffic Agency, but I am a full-time
Cross-border Road Traffic Agency as Acting CEO for the next six employee of Airports Company South Africa.
months. We caught up with Lwazi at the corporate office where he Q: Does this mean you will be juggling two positions?
gave us the lowdown on his new post. A: Right now, I am based more at the Cross-border Road Traffic
Agency. With that said, there are projects and deals that I must assist
Q: Please tell us what this new move means for you? Airports Company South Africa with, which I was specifically working
A: I have been seconded to the Cross-border Road Traffic Agency for on. I can’t just drop everything on the floor and walk away. Where
a period of six months as Acting CEO of that agency. This means that possible, I will juggle them both.
for the time I have been given, I must make sure that – among other I also have the responsibility to ensure that the new CEO settles in
things - the agency runs properly, its programmes are implemented, properly and that she is not thrown in the deep end and left to fend for
services continue, and we maintain financial solvency. My job is herself. I am also still trying to find a way of doing this. I do not know
basically to oversee the agency for the next six months until the how it is going to be done, but I really feel that I have a responsibility
government decides on the way forward and what they want to do to ensure that she settles in without any glitches and major issues and
with the agency. that the transition is smooth.
Q: Is the Cross-border Road Traffic Agency part of the transport Q: What would you like to say to your legions of fans (team and
ministry? staff members)?
A: Yes. It is an agency that is part of the transport ministry and much A: To my Airports Company South Africa colleagues, I really do miss
like Airports Company South Africa, its core mandate and focus area you when I am away because you are like a family to me.
are on the road side of things, specifically on road regulation across Q: Anything else?
borders. In a nutshell, it’s a regulatory road agency for traffic that A: Well, I would just like to wish the new CEO well in her new
flows in and out of the country through our land borders. responsibility, and I think she will do great things. She is joining an
Q: How do you feel about this secondment? organisation that is excited to have her and looking forward to her
A: It’s exciting because I will be looking at different challenges beyond being part of the team. I look forward to rejoining the team and
the aviation industry. Personally, we are talking about overseeing working as part of her team.
an entire organisation and all its issues. We are looking at new
programmes and driving new initiatives and implementing exciting
plans. It’s an exhilarating new terrain that I will have to navigate.
Of course, there are some similarities to Airports Company South
Africa in that we are dealing with borders as ports of entry, especially
commercial borders, through which a significant part of the South
African economy flows.
Q: What does this mean for your job as Airports Company South
Africa’s Chief of Staff?
A: I still must have a conversation with the new CEO to determine
how we move forward because as you know, I am secondary to her.

CHECK-IN FEBRUARY / MARCH 2020

POLITICALLY In South Africa’s highly contested
CORRECT political terrain, Airports Company
South Africa is often cited as a
leading example of how state-owned
enterprises (SOEs) can be effective,
functional and successful.

AIRPORTS COMPANY SOUTH AFRICA BI-MONTHLY MAGAZINE FEBRUARY / MARCH 2020

The Company’s success is often credited to effective “The policy came about for us as a response to the
Johannesburg Stock Exchange supported by the National
management, innovation at a global scale and Treasury’s debt listing requirements,” explains the
transparency. organisation’s Group Manager: Compliance and Ethics,
In the spirit of efficiency and transparency, Airports Phumelele Zwane.
Company South Africa is implementing a new policy “The policy assists the organisation in strengthening
spearheaded by the National Treasury and the its governance by proactively managing any potential
Johannesburg Stock Exchange (JSE) aimed at curbing conflict of interest, perceived or actual when interacting
corruption and strengthening SOE governance. with prominent and influential persons.”
The Politically Exposed Policy (PEP) is one of many
measures of governance reform at the centre of
government’s efforts to reignite growth in the economy
and combat corruption.

Who are politically exposed persons? Disclosures
Politically Exposed Persons • A register of PEPs and the relationship with the
According to the Financial Intelligence Centre, Politically
Exposed Persons are individuals company must be maintained by Compliance
who have been entrusted with prominent public & Ethics department and made available on the
functions in a country, for instance: company website when the company publishes its
• Heads of State, Heads of Government and cabinet annual report.

ministers; Main Principal of Conduct
• Influential functionaries in nationalised industries • Mitigate reputational, operational and legal risks,

and government administration; based on internationally accepted best practice,
• Senior judges; standards and guidelines on the management of
• Senior political party functionaries; PEP, whilst simultaneously meeting regulatory
• Senior and/or influential officials, functionaries and compliance standards as imposed by the PRECCA
Act;
military leaders and people with similar functions in • Supply chain management and HR shall ensure
international or supranational organisations; that shortlisted bidders and prospective employees
• Members of ruling or royal families; undergo a screening process to verify the politically
• Senior and/or influential representatives of religious exposed persons status;
organisations (if these functions are connected • The outcome of the screening process shall be
to political, judicial, military or administrative submitted to the Compliance & Ethics Department
responsibilities). to prepare a PEP reportthat highlightsthe levelof risk
• Families of PEPs should also be given special imposed by the PEP and provide recommendations
attention by accountable institutions. The term to the appointing officer; and
“families” includes close family members such as • Once Airports Company South Africa has contracted
spouses, children, parents and siblings and may with PEP, the relevant division in conjunction with
also include other blood relatives and relatives by the Compliance & Ethics department is required to
marriage; conduct on going monitoring of the PEP and advice
• Closely associated persons. The category of business on any further changes as and when they
“closely associated persons” includes close business occur.
colleagues and personal advisers/consultants to
the PEP as well as persons, who obviously benefit
significantly from being close to such a person.

CHECK-IN FEBRUARY / MARCH 2020

28 FEBRUARY / MARCH 2020

EMPLOYEE
TRAVEL AND
EXPENSE
PROCEDURE

The Employee Travel and Expense
Procedure aims to establish a
procedure for procurement,
management of business travel,
reimbursement of travel, mileage
(kilometres) and other business-
related expenses in order to ensure
Airports Company South Africa
is compliant with the applicable
policies, legislation and/or National
Treasury regulations which governs
this procedure.

AIRPORTS COMPANY SOUTH AFRICA BI-MONTHLY MAGAZINE

Below is a summary of some of the important points to remember.
However, we would encourage you to take time to familiarise yourself with
the Procedure in its entirety.

Air Travel (R600.00) per night shall be paid to the employee
• All air transportation shall be booked through the to cover costs. This amount is in addition to the
local subsistence overnight allowance.
authorised Airport Company South Africa SOC Rental Cars
limited relevant travel agent. • All car rentals shall be booked through the
• • The traveller is to fill out the Finance Department authorised travel agent.
Travel Requisition Form – FIN 002 (online platform • The car rental will be booked through a travel
for Travellink). requisition.
• The traveller must ensure that the form is correctly • Travellers shall decline the car rental insurance
filled out (indicating cost centre and employee add-on option as Airports Company South Africa
number), and all the services required duly included SOC Limited covers this via Group wide car hire
(i.e. accommodation, car rental and airport pick insurance scheme.
up). • Where the employee damages the vehicle, a
• The form must be duly authorised by the report must be compiled and submitted to the line
line manager/cost centre owner before being manager and Group Treasury detailing the incident.
submitted to the relevant travel agent. • Employees will be liable for all traffic violations and
• The travel requisition will thereafter be sent to fines incurred on the rental car. The administration
the relevant travel agent using both the following fee charged by the car rental agencies will be
email addresses; [email protected] and travel. deducted off the traveller’s salary in full. All
[email protected]. exceptions to this shall be approved by the SFC in
Flight Changes consultation with the line manager.
• Where the cost to change is below R1,000.00 the Allowances
traveller may proceed with the change without • Supporting documentation/receipts shall be
any approval. provided for all business-related expenses.
• Where the flight change is R1,000.00 and above, • No receipts shall be required for items where a
the change needs to be approved by the line receipt is not normally provided such as valet,
manager. car mileage, taxis, train or bus fares, or other
Accommodation legitimate business expenses less than fifty dollars
• All accommodation reservations shall be booked ($50) for international travel and two hundred
through the relevant travel agent. rand (R200.00) for local travel.
• The accommodation will be booked through a • The traveller shall log their expense claim through
travel requisition as per the travel request form. Oracle Expense Claims module attaching the
• The traveller shall be held personally responsible relevant supporting documentation (i.e. Travel
for paying “no show” fees if the traveller fails to requisition forms, invoices, boarding passes,
cancel a guaranteed reservation, unless this is due accommodation voucher, etc.)
to a business requirement beyond the traveller’s • The submitted expense claim will be verified
control. by the Payroll Accountant for compliance and
• Where the traveller wishes to increase the thereafter submitted to the line manager/ cost
duration of stay which is different from the travel centre manager for approval.
requisition, the line manager is required to approve • The expense claim is approved by the line manager
the change. and thereafter released for payment.
• W h e re a n e m p l oye e e l e c t s f o r p r i v a t e
accommodation, an amount of six hundred rand

CHECK-IN FEBRUARY / MARCH 2020

MOBILE DEVICE
MANAGEMENT
PROCESSES

Besides overseeing and maintaining Airports Company employees and clients who access Airports Company
South Africa’s information on their work and personal
South Africa’s computer networking systems and mobile devices such as cell phones, laptops, tablets and
servicing communications hardware and software, the IT other communication gadgets.
Department’s team of specialists has been hard at work “Every layer of information needs to be protected; hence
conducting an intensive awareness campaign. This is in we are currently socialising employees and other parties
a bid to get employees to update their personal details with access to company information on their mobile
and have their credentials uploaded onto the new Mobile devices. The Mobile Device Management is a tool
Device Management (MDM) process currently being which we are currently rolling out and enrolling to all new
rolled out. company-issued devices as well as those who are using
Part of this new process is to ensure that only authorised, their own personal mobile devices,” Vuyokazi says.
and pre-approved employees are granted access to This rollout across all touchpoints and regions is part of
networks such as work emails and other internal the organisation’s information security measures and a
communications systems. new way of protecting the integrity of Airports Company
According to the Company’s IT specialists, Musa Nsimbi South Africa’s high-level data and information.
and Vuyokazi Njikelana, the MDM rollout is aimed at

AIRPORTS COMPANY SOUTH AFRICA BI-MONTHLY MAGAZINE FEBRUARY / MARCH 2020

31

The easy-to-use system is also available on the Android “ “All new devices now come with the new Mobile Device
App Store, and all employees will be able to download Management system. We are now in the process of trying
the app and be enrolled once permission has been to enrol those with older devices. Others who want to be
granted. However, even though individual users can easily enrolled can also log a service request, and we will attend
access and download the app themselves, Musa advises to them. Our target is to enrol all those who have attended
those who are yet to be enrolled to wait until they have the workshop and know about the new requirements
undergone the necessary training. before targeting those who are yet to be informed about
the system as this might cause uncertainty,” Musa adds.
“All new devices now come with the new Employees are encouraged to contact the IT Department
Mobile Device Management system... through the Company’s intranet should they need clarity
or help from the team. Alternatively, they can log a service
request which will be attended to by the Department.

CHECK-IN FEBRUARY / MARCH 2020

ZOZI’S HOME!

Not even the bucketing rain could hold back the throngs of
adoring fans when Miss Universe, Zozibini Tunzi, touched
down at O.R. Tambo International Airport earlier last month.
This was the first time South Africa’s pride and joy was on
home ground since being crowned Miss Universe in December,
so it was an admittedly emotional and heartfelt return.

Pictures: Brand South Africa



SIDE HUSTLES –
WHAT ARE THE
RULES?

Earning an extra income has become so fashionable these days that if you
are not running a side hustle selling products and dreams, some people
tend to think that you are not serious about elevating your lifestyle.

35

However, it’s not always about shying away from Selling of consumables, clothing and cosmetics and any
other commercial activities are strictly prohibited during
elevation but about being prudent and about protecting working hours. However, should an employee be engaged
your bread-and-butter job. But if you do run a side business in these activities after hours; a declaration regarding the
to supplement your income, Airports Company South same should still be made.
Africa has a Conflict of Interest Policy and Procedure “Performing additional remunerative and
which was approved by the Board in September 2019 that non-remunerative work outside your Airports Company
you should be aware of. South Africa working hours such as freelancing as a disc
“Our policy requires that all employees file a declaration jockey, a musician, serving on a school governing body,
of interest annually which is valid for one financial pro bono board membership, consulting or any advisory
year,” says Sipho Aphane, Ethics Speacialist for Airports or any other activity should also be declared,” adds Sipho.
Company South Africa. As a rule, all Airports Company South Africa employees
“The various types of declarations are business interests, should not engage in any business that conducts illegal
political exposure (effective 01 April 2020), Board activities.
memberships, and affiliations with professional bodies, “Other issues to consider are the use of company time to
just to name a few.” do personal business or the use of company resources for
If you are wondering what constitutes a conflict of interest private business as well as subcontracting to our service
situation, Sipho explains. providers or selling of Tupperware and the likes during
“A conflict of interest is any situation, including financial working hours,” Sipho warns.
interest, ownership interest, or any relationship with a If an employee had a business prior to joining the Company,
third party, which a director, employee or a company it is expected that the employee would have declared
representative has, whether actual or potential which existing business interest within 10 days of joining the
may influence or impair his or her objectivity in fulfilling Company.
duties and responsibilities; preventing him or her from “Upon receiving access to the Oracle system, new recruits
acting in the best interest of the Company.” are expected to file the existing business interests and
changes where applicable on the Oracle system,” says
If you have or intend on starting a side business, Sipho.
you are required to file a declaration. “Furthermore, all employees have a duty to update
the Conflict of Interest Register on Oracle as and when
The document should stipulate where an employee is changes occur during the relevant financial year.”
involved in any formal and/or informal financial, economic A breach of any clause of the policy constitutes an offence.
activities. A declaration is also required if you have family The disciplinary process will start as a verbal warning then
members who are doing business with Airports Company a written warning followed by a final written warning and
South Africa or any of its stakeholders. ultimately a dismissal.
“All employees are required to file a declaration. If the Hustlers beware... You’ve been warned!
employee has no business activity formally or informally,
the employee must file a nothing to declare (Declaration
of nil) on Oracle,” Sipho explains.

36

AIRPORTS COMPANY SOUTH AFRICA’S
RESPONSE TO CORONAVIRUS
(COVID-19) DISEASE OUTBREAK

1) QUICK FACTS
• The virus was detected in December 2019 in the Wuhan province in China.
• At the end of January 2020, the virus infections spread to every province in China, and there have been confirmations

over 100 countries.
• Infections and the death toll statistics continue to increase rapidly.
• The incubation period is thought to be between two and 14 days.
• The mortality rate is presently 2%. However, this is not conclusive as the mutation of the virus is not fully

understood.
• Early indications are that the contagion rate is 2.5.
• The spread of the virus is through contact and body fluids, e.g. nasal discharge.
• South African authorities have announced public health facilities at each province that have been put in place to

respond to the outbreak.

2) COMMON SYMPTOMS
• Fever, cough, and shortness of breath.
• In more severe cases, it can lead to pneumonia, impaired liver and kidney functioning, and kidney failure.

AIRPORTS COMPANY SOUTH AFRICA BI-MONTHLY MAGAZINE FEBRUARY / MARCH 2020

3) WHY IS THERE A RISK OF THE VIRUS BEING PREVALENT AT AIRPORTS COMPANY SOUTH AFRICA
AIRPORTS?
• With the unknown incubation period, it can be that infected persons have been processed at the airport and have
made contact with staff and stakeholders. Thermal scanners would not have picked up the virus if it was in its early
stages.
• International airlines move passengers from affected countries to South Africa.
• Some airlines continue to travel to provinces in China.
• The risk is both at international and domestic airports as some international passengers are facilitated to domestic
location upon arrival at the National Key Points (NKP).

4) SUMMARY OUTCOMES FROM DISCUSSIONS WITH SACAA AND PORT HEALTH
A workshop was held on 31 January 2020 with the following outcomes:
• A coordinated approach to respond to the virus.
• Port Health is located on the airside of international airports.

HOW A VIRUS WITH A REPRODUCTION NUMBER (R0) OF 2 SPREADS

5) AVAILABLE FACILITIES AT AIRPORTS COMPANY SOUTH AFRICA FOR INCIDENTS
• Isolation rooms are available at all international airports. These are managed by Port Health and maintained by
Airports Company South Africa.
• No isolation rooms are available at regional airports.
• No isolation rooms are available on landside of any airport.

CHECK-IN FEBRUARY / MARCH 2020

6) PROTECTIVE MEASURES FOR STAFF AND STAKEHOLDERS

Typical areas of exposure Protective measure

• Hand sanitisation in strategic locations to encourage passengers to sanitise
• Soaps in restrooms that contain ethyl-alcohol as an ingredient, similar to hospital
spec
• Closer attention to HVAC - ambient temperature or below at arrivals
Loading bridges, baggage • All equipment that has passenger contact, e.g. baggage carousels, wiped more
halls, food court, restrooms frequently. Our cleaning agents have alcohols. Floor cleaners are fine
or any area where there is • All waste from restrooms classified as hazardous waste. No sortation but rather
likely to be many people in a sealed and disposed of (likely incineration)
confined space • Disinfectant spraying at all restrooms
• Mist sprayers (air blankets) at entrance locations of buildings with trace amounts of
sanitisation
• Loading bridges also have a mist sprays prior to the arrival of each international
flight

Personal protective clothing • Nitrile gloves for staff that are in physical contact with passengers or surfaces that
passengers may have touched. Trace quantities of the virus have also been observed
on doorknobs in Germany

• Protective masks for employees that assist with facilitating passengers

Open wounds, cuts and • Ensure that all open skin is not exposed to the environment and dressing that has
bruises been cleared by a medical practitioner

Toolbox talks • Presentation of Toolbox Talks with staff took place in February

AIRPORTS COMPANY SOUTH AFRICA BI-MONTHLY MAGAZINE FEBRUARY / MARCH 2020

39

7) ADDITIONAL EQUIPMENT UNDER INVESTIGATION
• Purchase of mobile isolation booths. These are similar to an audio booth. They are needed as a “holding-cell” before a

passenger can be transferred from airside to the facility at Port Health. In the case of regional airports, this will be used
before the passenger can be transferred off-site.
• Introducing a sanitisation spray in HVAC air-handling units. This significantly increases the disinfection of the entire
airport.
• Introduction of air filters with smaller aperture size and/or impregnated with activated carbon (or other material) that
can trap fluid.

For further information, please contact:

Zolelwa Bixa, 064 285 2077; [email protected]
Riaaz Essack, 083 626 3343; [email protected]

CHECK-IN FEBRUARY / MARCH 2020

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