Job Vacancy

GROUP ASSIGNMENT OF
REPORT WRITTING

SEMESTER 2 2021/2022
SESSION 1/SBSFH

VACANCY

Lecturer: Dr. Ruzita binti Selamat

3 JOB DESCRIPTION & 14 COMPARISON &
JOB SPECIFICATION CONTRAST

- E-commerce Support Compare and contrast
- Sales Advisor between 5 poster of job
- Survey Interviewer vacancy.
- Business Development Executive
- Human Resources Admin Assistant

16 RANKING POSTER

- Most appropriate
- Appropriate
- Average
- Improper
- Very Improper

22 NEW POSTER

- E-commerce Support
- Sales Advisor
- Survey Interviewer
- Business Development Executive
- Human Resources Admin Assistant

28 REFERENCES

the utilization of a source
of information to figure
out something

CONTENTS

JOB DESCRIPTION & JOB SPECIFICATION • PAGE 03

JOB DESCRIPTION
&

JOB SPECIFICATION

Meaning of Job Description: Meaning of Job Specification:
A list of the tasks, obligations, and - A list of the tasks, obligations, and
responsibilities (TDRs) that come responsibilities (TDRs) that come
with a specific position. with a specific position.

Important elements: Skills, knowledge, ability, and other
Occupational title attributes are all part of the job
TDRs are described briefly. requirements.
Detailed descriptions of the tasks
involved in performing each key A person's skill level refers to his
duty are included in the list. or her ability to accomplish a
specific task.
Knowledge is factual or
procedural information that is
required to complete a task
correctly.
An individual's ability is their
overall, long-term capability.
Other qualities include job-
related licenses and certificates,
as well as personality attributes.

Executive-Customer Service

scicom (MSC) Bhd is a leading Malaysian technology and Business Process

Outsourcing (BPO) firm that helps businesses around the world harness the power of
emerging technologies. Scicom's strength rests in its ability to deliver end-to-end
service, implementing recognised integrated and forward-thinking solutions to help
clients prosper in the digital age. This company is located at Menara TA One, 22, Jalan
P.Ramlee, 50250 Kuala Lumpur, Malaysia, on the 25th floor. The Executive-Customer
Service role is what Scicom is seeking for (E-commerce Support).

Ecommerce support service refers to how online businesses help customers with
anything from completing online purchases to resolving problems, all while
maintaining a consistent customer experience across channels and platforms.

The following table contains the job description for e-commerce support:
JOB DESCRIPTION

Responsible for handling customer calls and emails regarding online products and
services.
Support the contact centre in both spoken and written English as well as Bahasa
Melayu.
Supporting the contact centre in written and spoken Mandarin will be an advantage.

PAGE 04 • JOB DESCRIPTION

UNIVERSITI TEKNOLOGI MALAYSIA PAGE 05

E-COMMERCEE SUPPORT

JOB
SPECIFICATION

Qualification Must complete their Diploma and Degree.

Skills Excellent command of spoken and written
English and Bahasa Melayu for Malaysians
only.
Ability to read, write and speak Mandarin is
an advantage.

Personalities Possess initiative and also able to work
independently and as a team.
Salary & Dynamic, highly motivated and a result-
Benefits oriented team player with good
interpersonal skills.
PAGE 0 5
During probation RM 2500.
Upon confirmation RM 2800.
Add RM 500 for Mandarin Langguage
allowance.
Performance-related allowance on a
quarterly basis.
15 days Annual leave.
14 days Medical leave.
Medical and hospitalization insurance
coverage.

06 | JOB DESCRIPTION SBSD2023 - 02

Sales Advisor Toyota Sales Company

A Vaccine Sales Consultant is

needed by a Toyota Sales Company in
Sri Aman, Betong. They require a
dynamic and enthusiastic employee.
Toyota Motor Corporation is
headquartered in Toyota City, Aichi
Prefecture, Japan and Bunkyo Ward,
Tokyo. Since 2008, Toyota Motor
Corporation has gradually replaced
General Motors as the world's No. 1
auto manufacturer.
Sales consultants are car sales service personnel who provide
consulting-style professional automobile consumption consulting and
shopping guide services to customers. These companies offer customers
products and services that are tailored to their specific needs and
interests.
The following table shows the job description for a Toyota Sales Advisor:

Job Description

To develop a good customer network, daily learning progress and sharing
the best Toyota information is required.
Provide customers with test drives and financing alternatives whenever
appropriate.

To gain Toyota customers' loyalty and confidence, provide the greatest
customer service achievable.

Assist Toyota customers with their vehicle servicing appointments after
the vehicle is delivered.

MAY 2022 JOB SPECIFICATION |07

JOB SPECIFICATION
Qualification A candidates must possess at least
SPM/STPM/Diploma.

Experience Working experience in sales and an
understanding of the automobile industry
will be advantageous.

Skill Proficient in both written and spoken in
English, Malay & Mandarin.
Good understanding of social media and
online marketing. (Facebook, Instagram, and
TikTok)

Salary & Benefit RM2500 to RM5000.
Medical and Dental Benefits, Maternity Leave
and Paternity Leave, 14 days of Annual Leave,
Training and Career Growth Guidance,
Overseas Incentive Travel,

PAGE 08 | SURVEY INTERVIEWER JOB VACANCY

PE Research is a privately held Survey
economic consulting firm with a Interviewer
reputation for delivering results to its
clients around the world. The office is

NZX Commercial Centre, which is near

Lembah Subang LRT (Kelana Jaya line),

Petaling Jaya, Selangor and only 10

minutes walk from LRT. This company

is looking for a survey interviewer and is

advertising the position on the

company website to anyone who is

interested.

By interviewing people, survey interviewers collect facts and

opinions. They conduct interviews for market research firms,

government agencies, and other organizations. The survey

interviewers also have the capability to conduct nationwide

surveys, profiling, project formulation and assessment, statistical

analysis, and strategic and development planning.

This table contains the job descriptions for the survey

interviewer vacancy at PE Research Sdn Bhd:

Job Description

Call potential respondents or companies to make appointments for
interviews.

Interview people at businesses, either in person or by telephone.

Follow set questions on the survey questionnaire.

Annotate the answers on a survey form or computer.

Keep record of the interviews for review by the survey supervisor.

JOB SPECIFICATIO19N

survey

interviewer

Qualification

Minimum Diploma and above or with survey
experience.

Experience

Nope,
Training will be provided by the company.
Candidates may serve a two-week probationary period.

Skill

Good analytical skills.
Ability to communicate in English and Bahasa
Malaysia.
Ability to follow instructions.
Pleasant personality with good communication skills.
Good listening and understanding skills for accurately
recording information.

Salary

Daily pay for this employment, which is RM80 per day.

UTM HUMAN RESOURCES MANAGEMENT | 09

BUSINESS DEVELOPMENT EXECUTIVE | 10 BUSINESS
DEVELOPMENT

EXECUTIVE

Ventaserv Sdn Bhd is a smart vending machine supplier in Malaysia,

dedicated to providing the best smart vending experiences by offering major
international brands and state of the art vending intelligence.

Business Development Executives need to have their own responsibilities
and roles in the company, that is they need to identify new sales opportunities
in the market, business development executives also need to identify potential
customers to make good sales decisions for them and most importantly
business department executive must build customer relationships to provide
after sales service. Ventaserv Sdn Bhd are looking for talented and capable
individuals who are keen to start their career to join our team and their
company based in Sekitar 26 HICOM Shah Alam. Ventaserv Sdn Bhd
provides detailed information for business development executive recruitment.

Job Description

Sourcing of new customer for placement of vending machines.

Plan and execute daily sales activities independently.

10

BUSINESS

DEVELOPMENT


EXECUTIVE

JOB DESCRIPTION

Sourcing of new customers for
placement of vending machines.
Plan and execute daily sales activities
independently.

JOB SPECIFICATION


Personalities requirements
Malaysian citizenship.
Self-motivated Possess at least Highest
Positive working attitude Secondary/STPM/"A" Level/Pre-U,
Able to perform under pressure Diploma/Advanced/Highest
Graduate/Diploma in relevant to
Skills apply.
Fresh graduates.
Able to communicate fluently in
Have own transport.
English, Bahasa Malaysia
*Bonus - Local Dialects. Salary & Benefit
Familiarity with Microsoft skills
Earn up to RM 3,000 +/- per month
Attractive COMMISSION scheme

Earn up to RM 3,000 +/- per month!!

Attractive COMMISSION scheme

Mail your application to: wTewl: +w6.0v3e-n51t3a1s0e3r0v0.com
Human Resources, Ventaserv Sdn.Bhd. (1191864-P)
29, Jln Serendah 26/41, kawasan Perindustrian Hicom,
404000 Shah Alam, Selangor
OR

Send your resume by visiting the company website at

http://ventaserv.com/contact-us/career-join-us/

BUSINESS DEVELOPMENT EXECUTIVE | 11

HUMAN

RESOURCES

ADMIN

ASSISTANT

XVIPI SINERGI SDN BHD is a car rental firm that provides
automobile services to passengers to make getting about easier.
To suit the needs of a wide range of consumers, XVIPI SINERGI
SDN BHD offers sedans, MPVs, and luxury cars in various
categories, according to the customer's wants and budget. XVIPI
SINERGI SDN BHD is a Malaysian company with branches in
Selangor, Melaka, Pahang, and Johor. Because XVIPI SINERGI SDN
BHD has organised all of the states into districts, car rental
services are available. For a position in Shah Alam, XVIPI SINERGI
SDN BHD is looking for an HR Admin Assistant.

Ad m i n i s t r a t i v e A s s i s t a n t s i n H u m a n R e s o u r c e s ( H R ) a s s i s t

management-level employees with a number of activities. An HR
Administrative Assistant's major responsibility is to gather and
manage all employee data, but they are also involved in the
recruiting, hiring, and training of new employees.

Job Description
Assist with day to day operations of the HR function and duties
Provide clerical and administrative support to HR Admin Executive.
Update human resources databases by inputting information on new hires
and leaves.
Compile and update employee records (hard and soft copies).
Process documentation and assist preparing reports relating to HR and
operation issues.
Deal with employee requests regarding human resources issues, rules and
regulation.
Assist to source candidates and update databases.
Assist in payroll preparation by providing relevant data which is absence, OT,
leaves and other.
Communicate with public services when necessary.
Any task given from management.
This table contains job descriptions for the post of Human
Resources Admin Assistant at XVIPI SINERGI SDN BHD.

PAGE 12 • HUMAN RESOURCES ADMIN ASSISTANT

JOB SPECIFICATION

Experience:

1 year of experience

Qualification:

Minimum diploma in related field.

Skill:

Familiar with Employment Act
& Industrial Relation Act.
Proficient in Microsoft Office
tools which are Excel and word

Salary &Benefit

RM 1500 per month
EPF, SOCSO, and Annual Leave
are all available.

Working hours:
9:00 a.m. to 6:00 p.m

(5 days a week)

MAY 2022 • PAGE 13

page 14 JOB VACANCY

COMPARISON

Job Job
Description Specification

Salary / Contact
Income Information

The five job vacancy posters include the following: the
salary, contact information, job description, and job
specification. In the job specification, the five job
openings require a certain level of education and
knowledge in the relevant field.

CONTRATS Executive Sales Advisor Survey Business Human
Customer  Interviewer Development Resourse
Assistant
Service Executive

Level of Top Low Low Top Low
Management

Organization Scicom (MSC) Toyota Motor Sdn. PE Research Ventasery Sdn. XVIPI
Bhd Bhd Sdn. Bhd Bhd SINERGI
Sdn. Bhd

Education Diploma STPM/SPM Diploma STPM Diploma
Level

They also offer Employees will EPF&SOS
15 days of receive medical
Benefits - - CO and
annual leave and dental Annual
and 14 days of benefits,
medical leave, maternity leave Leave
and paternity
as well as leave, and each
health and employee can get
hospitalisation 14 days of annual
insurance.
leave

Working 0700 - 1400 - 0830 - 1730 - 0900 -
hour and 5 days a week 5 days a 1800
working week 5 days a
week
days

SBSD2023 Human Resources Management page 15

RANKING
OF THE
POSTER

MOST APPROPRIATE,
APPROPRIATE,
AVERAGE,
IMPROPER,
VERY IMPROPER

PAGE SIXTEEN | JOB VACANCY

UTM|PAGE SEVENTEEN

1 MOST

APPROPRIATE

This HR Administrative Assistant job vacancy at XVIPI SINERGI SDN

BHD has detailed information about the job description, requirements,
offers and working hours. This provides a better understanding of the
position and the firm to which the applicant is applying. Provide
thorough requirements to allow candidates know whether they meet
and master the abilities required by the organization. Let the applicant
know the job position and requirements to apply. Furthermore, the
properly explains how to apply for the work, including an email address
and phone number. This also makes the procedure of uploading a
resume for the candidate simple and accurate.

2 APPROPRIATE

The poster job vacancy Scicom (MSC) Bhd shows that they know what they
want and are looking for. The poster is complete and full of information like
the job description, job specification, benefits, salary working hour needed by
someone who wants to apply for a job. Therefore, it can facilitate Scicom and
the applicant because they have put a contacts number for who interested.
All information related to the position is clear and easy to understand by the
applicant and the poster also used the contrast color to impress the reader.

2022|PAGE EIGHTEEN Executive-Customer Service
(E-Commerce Support)

AVER Toyota's Sales Advisor
AGE

3

Toyota outlined the
standards for workers as
well as employee benefits
in great detail. At the
same time, the poster
meticulously tracks the
employees' working hours
as well as their capital
compensation. Employee
perks and working hours
are also mentioned in
detail at the same time.
However, extended job
advertising with simple
white backgrounds might
weary people and cause
them to lose track of vital
information as they lose
patience.

2022|PAGE NINETEEN

This job posting for a survey interviewer Improper
at PE Research Sdn Berhad includes all
of the necessary details. This poster 4
contains information on the job
description, requirements, salary, and Survey Interviewer
other relevant information for
candidates interested in this position. PE RESEARCH SDN BHD
This poster included information such
as the company's email address and the
phone number of the HR department.
The prospects can readily contact or
seek further company information at
the site near Lembah Subang LRT,
either online or offline. It has an icon
that provides additional information
about the job opportunity. However, the
employee received no benefit from this
job. And the poster's design is simple
and clear. It will not bring in more
candidates.

2022|PAGE TWENTY

REPORPMI2022|PAGE TWENTY-ONE
YREV
Business
Development
Executive

VENTASERV SDN BHD

5

The Business Development Executive job poster shows job details that are
simple for them to understand. The company has provided straightforward
information. The job also came with an appealing commission scheme and a
reasonable salary. Employees can apply for positions at Ventaserv Sdn Bhd by
emailing the application they have given, or by visiting the corporate website
stated on the poster and sending their resume. If the cardidate have a query
for a candidate, please email them or visit their website, which is indicated on
the poster. However, there are no benefits for business development
executives, and in this poster, they do not set their working hours, which causes
employees to be unable to obtain sufficient information.

2022|PAGE TWENTY-ONE

JOB VACANCY | PAGE 22 NEW
POSTER

-NELSON MANDELA

The greatest glory in living lies not in never falling,
but in rising every time we fall.

PAGE 23

P APGAEG2E2 2 4

PAGE 25

New Poster of Job Vacancy for business development executive
at ventaserv sdn bhd

PAGE 26

PAGE 27

PAGE 28

REFERENCES

Careers.govt.nz, (n.d.). Survey Interviewer. Retrieved from,
https://www.wintec.ac.nz/future-you/explore/jobs/advertising-and-marketing/survey-
interviewer#:~:text=Survey%20 interviewers%20
collect%20facts%20and,government%20agencies%20and%20other%20organisations

JobStreet, (May 15, 2022). Toyota Sales Advisor (New & Used Car). Retrieved from,
https://www.jobstreet.com.my/en/job/toyota-sales-advisor-new-used-car-4935102?
jobId=jobstreet-my-job-4935102&sectionRank=2&token=0~44062811-119f-4189-
bb50-29a84a371b10&searchPath=%2Fen%2Fjob-search%2Fsales-advisor-
jobs%2F&fr=SRP%20View%20In%20New%20Tab

，Kaleigh Moore, (May 24, 2022). 7 Best Practices for Effective Ecommerce Customer

Service. Retrieved from https://www.helpscout.com/blog/ecommerce-customer-
service/#what-is-ecommerce-customer-service

PE Research, (n.d.). Callers / Survey Interviewer. Retrieved from,
http://www.peresearch.com.my/careers.html

，Sales Advisor, (n.d.). Retrieved from https://baike.sogou.com/v7662934.htm

TalentLyft, (n.d.). HR Administrative Assistant Job Description Template. Retrieved from,
https://www.talentlyft.com/en/resources/hr-administrative-assistant-job-
description#:~:text=Human%20Resources%20(HR)%20Administrative%20Assistants,a
nd%20training%20of%20new%20employees

Universiti Teknologi Mara, (August 25, 2020). E-commerce support (online shopping).
Retrieved from,
https://careercounselling4u.uitm.edu.my/index.php/job-posting/1257-e-commerce-
support-online-shopping

Universiti Teknologi Mara, (June 17, 2020). Ventaserv Sdn Bhd - Business Development
Executive & Accounts Assistant. Retrieved from,
https://careercounselling4u.uitm.edu.my/pkk/index.php/job-posting/772-ventaserv-
sdn-bhd-business-development-executive-accounts-assistant

XVIPI Car Rental, (June 20, 2019). Human Resources Admin Assistant (Immediate
Hiring). Retrieved from, https://xvpcarrental.my/human-resources-admin-assistant-
immediate-hiring/

TEAM MEMBERS

NURHAZIQ HAIKAL BIN HAIRULHISAM
A21BS0108

PAN JIA JU SITI HAJAR BINTI AHMAD FUZI UNIVERSITI TEKNOLOGI MALAYSIA | PAGE 29
A21BS4005 A21BS0134

PONG YU XIN SUM SI YAO
A21BS0127 A21BS0143

ALONE WE CAN DO SO LITTLE
BUT TOGETHER WE CAN DO SO MUCH

PAGE 30

JOB

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