Age UK Isle of Wight Annual Report 2016-17

ANNUAL
REPORT

2016 - 17

Reference and Administrative Details

Our Vision, Purpose and Beliefs We are proud of, and value, our
history as a local, independent
Our vision: charity. We have been listening
to, working with, and working for
An Island community where older older people on the Isle of Wight
people are respected, valued, since 1973.
included and able to live the life they
choose. Registered Company number
06057797 (England and Wales)
Our purpose:
Registered Charity number
Working with, and for, older people; 1118711
driving change so they can live well
whatever their circumstances. Registered office
St Thomas’ Chambers
Our beliefs: 147 High Street
Newport
In all that we do, we will be: Isle of Wight
• Local, caring and responsive PO30 1TY
• Led by older people, working with
Trustees
them and not just for them Vilma Barraclough
• Champions of independence, Dawn Berryman
Eddie Elsom
inclusion and equality Richard Evans
• Respectful of each person and Sheila Evans
Stuart Fraser
their freedom to choose Dorothy Moir
• Thoughtful, open and honest Jane Patterson
• Positive and proactive
Company Secretary
Ms J Dare

Auditors
Bright Brown Limited
Charted Accountants
Statutory Auditor
Exchange House
St. Cross Lane
Newport

Contents
Making a positive change

CEO and Chairman Statement LGBT Support Service

04 / 05 20

Our Highlights Independent Living Services

06 / 07 21

Our Services Fundraising

08 / 13 22 / 23

Care Navigators Thank you and Partners

14 / 15 24

Age Friendly Island Get Involved

16 / 17 25

Crisis Response Service Financial Report

18 / 19 26 / 27

4 CEO and Chairman Statement

This year has been about change, and although often challenging and
intimidating to find one’s way through, change can be good.

Change is about learning, seizing new become evident.
opportunities, adapting and growing,
both as individuals and as a Charity. Staff are better supported, the level of
demand is managed more effectively.
We recognise that if we don’t adapt and
move forward we risk moving backwards. There is more time to reflect on future
sustainability and quality review is reflecting
A new direction the level of quality assurance required by
partners.
During this year, Sheila Evans replaced
Joyce Love as Chair after her retirement and However, this is work subject to regular
we should reiterate our thanks here for the evaluation and revision.
support Joyce gave to the Board and Charity
over 11 years as the Charity grew. Changing lives

With Sheila’s commercial background it Age UK Isle of Wight exists to deliver
has been an opportunity for Chair and CEO services that improve the lives of people
to learn from one another about different over the age of 50.
sectors and organisational development.
What we always knew but have never
One of the initial tasks was to co-produce stated clearly until now, is that if we aspire
with trustees, staff, volunteers and other to support people aged 50+, 65+ and 75+,
stakeholders, a new strategy for the next each generation’s idea of ‘a good life’ will
three years; ‘Happy, Healthy and Cared for vary now, just as the needs and aspirations
and Connected’ citizens and workforce are of each successive generation will differ
the key strategic themes driving our evolving greatly from the one before.
priorities to the development of services and
the Charity. This is our challenge to deliver today as well
as plan for the future but one we need to
A copy of the strategy can be found on our meet if we are truly person-centred in our
website: www.ageukiw.org.uk approach.

The changes made to internal structures To find the answers, we will need to co-
commenced in 2015/16 have been produce with our community.
embedded and the benefits are starting to

5

Jo Dare Sheila Evans
Chief Executive Officer Chairman of Trustees

The continued development of a Digital Age UKIW trustees and staff recognise
Inclusion Project has responded to the the challenge that this represents to the
demand of people who want, and need, continuation of our services.
to adapt to meet the regularly changing
opportunities provided by new technology. We are continually exploring innovative
ideas to work more closely with local
The continued development of the Age communities to meet increasing demand.
Friendly Island project, through the
Lottery funded Ageing Better Programme, We are building on the 600+ volunteer
challenges us and others to ensure that connections we have through the Good
we are inclusive in service delivery, policy Neighbour Scheme, fundraising and other
development and local environmental areas of the Charity to understand better
change. changing individual and community needs.

A great success has been the creation As ever we are so grateful for their time,
of an Age Friendly Island steering group enthusiasm, compassion and commitment
comprising representatives from a number so that we can support older people to
of companies and organisations from every improve their quality of life and maintain
sector who are making practical changes independence.
that improve older people’s lives.
Jo Dare
For more information about Age Friendly Chief Executive Officer
Island and the Ageing Better programme
please visit: www.agefriendlyisland.org Sheila Evans
Chairman of Trustees
Changing Communities

Our external environment is changing on
an international and national as well as
local scale and this is creating feelings of
uncertainty and instability.

The effect of continued Public Sector funding
constraints is becoming more obvious as
services change or contract.

6 Our Highlights

Changing lives

Over 600

Good Neighbour Scheme volunteers
who offer friendly and reliable support
to older people who have no-one else
to turn to.

50,000 hours

of Good Neighbour Scheme support
offered to some of the Island's most
vulnerable older people, helping them
to improve their quality of life and
maintain independence.

Over 2,000

local people supported to live
safely and well at home through our
Independent Living Services.

461

people supported to become digitally
included, opening up new social and
support opportunities.

Over 2,000

local children have engaged with the
Age Friendly Island project through
assemblies, lessons and events.

7

6,900 16

enquiries answered by our Information people were supported to avoid
and Advice Team. the crisis of becoming homeless
and helped into permanent
£1,133,652 accommodation.

total amount of extra income raised by Over 6,000
our Welfare Benefits Department.
people visited the Wolverton Manor
1,500 Garden Fair.

people supported by our Care £20,000
Navigator Service.
raised from the Wolverton Manor
82% Garden Fair.

of people reported an increase in their 3
wellbeing scores after seeing a Care
Navigator. new Men's Sheds opened.

1,500 2

jobs carried out by our Handypersons. seventy-nine year olds took on a
Tandem Skydive from 12,000ft!

8

Our Services 9
Changing lives

50,000 hours

of Good Neighbour Scheme support
offered to some of the Island's most
vulnerable older people.

6,900

enquiries answered by our
Information and Advice Team.

Good Neighbour Scheme Information & Advice Services

The award winning Good Neighbour Scheme Access to good quality information and
is a cornerstone of our services and provides advice can be life changing. It enables
vital assistance, friendship and reliable people to make informed decisions, exercise
support for local older people who have no- maximum control over their lives and
one else to turn to. maintain independence.

The scheme has over 600 volunteers That’s why we offer personalised, impartial
working within every community on the and confidential information and advice on
Island. These volunteers provide low-level almost any subject and answered over 6,900
‘comfort-care’ support, helping with tasks enquiries last year.
such as transport, light shopping, small tasks
around the home, outings, dog-walking, We also offer a specialised Welfare Benefits
paperwork and befriending. Advice service. This vital service helps
people to claim all the financial support to
They also act as our front line with people which they are entitled,
who might need additional support, helping
to signpost people to appropriate services. It helped to claim a staggering £1,133,652
extra income for local older people.

10 Our Services

Changing lives

Digital Inclusion Project Active Networks Social Clubs

At a time when more and more information Active Networks Social Clubs offer regular,
is accessed online, the Digital Inclusion reliable social opportunities to some of
Project supports older Islanders to make the Island’s more vulnerable and socially
a positive change and become confident isolated older people.
users of modern technology.
Often our clubs are one of the only times
During 2016-17 it helped 461 older that person might leave their house. They
people to access technology through are a lifeline to a social and shared life.
1-to-1 support, group sessions and free
community drop in clinics. The clubs also act as an early support
opportunity, helping to share information
The Digital Inclusion Project is funded by and signpost attendees to other services
the Big Lottery Fund as part of the Ageing that can improve their quality of life.
Better Programme.

“Your course has opened up a whole “I have been coming since the clubs
new world to me. I am back in touch started and hardly ever miss it. I enjoy
with my grandchildren, and I'm it so much and think about it when I get
confident to stay more connected with home afterwards, being there puts your
friends and family” spirits up when you live on your own.”

Digital Inclusion Project client Active Networks Social Club attendee

11

Men in Sheds

Ray, Shanklin

“I’ve been retired for 11
years now from my old
plumbing business.

"When you’ve worked all
your life and you retire
you start to miss the
camaraderie, and the
laughter, of working with
people everyday.

“The shed has given
me some of that back,
I’ve made good friends
there and it’s great to be
around that atmosphere
again. You can have fun
while giving something
back to the community.

“My wife said she’s
noticed a vast difference
in me. Going to the shed
has given me a more
positive outlook and
better quality of life.

The Shed has given
me back a focus and
made me feel useful and
wanted again.”

In 2016 - 17 we opened up 3 new Men's Sheds, taking our total Sheds to 5. Each Shed offers
local men a welcoming space to work on projects, socialise and become part of a community.

Men in Sheds is funded by the Big Lottery Fund as part of the Ageing Better Programme.

12

Handyperson
Service

Our Handyperson Service
helps people to stay safe,
comfortable and maintain
independence.

Last year our
handypersons undertook
over 1,500 small jobs that
could be completed within
2 hours.

The type of work includes
installing grab rails,
external key safes, smoke
alarms, carbon monoxide
detectors, locks and
security chains.

There is no charge for
labour, only materials.

The Handyperson Service
is delivered through
contract with the Isle of
Wight Council.

We also run a charged-for
Handyperson Service for
larger jobs. Any surplus
supports our charitable
services

1,500 90

jobs carried out by our handypersons free Home Energy Checks carried out
to help people stay safe, comfortable as part of E.ON and First Utility Warm
and independent in their own home. Homes Programme.

Our Services 13
Changing lives

HomeShare Support at Home Service

HomeShare involves a simple exchange: In partnership with the British Red Cross,
accommodation (provided by householders we provide a 7-day per week service
with space) for help with everyday tasks to support people upon discharge from
(provided by a carefully-selected sharer). hospital to prevent delayed discharge and /
or readmission.
We’re still striving for our first match, but
the project is keeping pace with progress of The service supports over 400 people
other HomeShare pilots across the UK. per year with low level support, building
confidence and onward referral where
HomeShare is funded through the Big appropriate.
Lottery Fund.

Restorative Justice

Restorative Justice (RJ) is a victim focused
approach that empowers victims and communities
by giving them the opportunity to communicate with those responsible for the offence.

On the Isle of Wight, the Police and Crime Commissioner has commissioned Restorative
Solutions in partnership with Age UKIW to provide RJ services to victims.

14 Care Navigators

Changing lives

Melanie*, 53, was referred to the Care Lacking the confidence to go alone, the next
Navigator Service for support with safety week Melanie met our Care Navigator at the
around her house and social activities. sewing club for a taster session, with support
From the first home visit and holistic she was introduced to others and welcomed
assessment it was discovered that Melanie into the group. She now attends the sewing
had multiple health issues and needs. club weekly and has started to engage with
other local activities.
She has impaired vision, mobility problems
caused by arthritis, weakness in her legs Melanie’s confidence levels have grown,
and she was in constant pain. She is also she now has a full social life and sounds
diagnosed as having bipolar disorder. a different person to the lady at the first
meeting who was struggling and low.
Living alone and trying to manage her
bipolar and day-to-day health struggles had Our Care Navigator said:
left her lacking in confidence, and she was
becoming increasingly socially isolated. “This is what makes my job as a Care
Navigator worthwhile. When I see results
After taking the time to listen to her story, our like this and knowing that between Melanie,
Care Navigator worked with Melanie to come myself and partnership working we have
up with an action plan. been able to make a difference, it’s fantastic”

One of the first concerns was her safety *Name changed for confidentiality
around the home, as her arthritis was
making it difficult to get around safely. A 82%
referral was made to our Handyperson
Service to fit grab rails, Occupational of over 1,500 people reported an
Therapy were also contacted and supplied increase in their wellbeing scores
aids to help around the home. after seeing a Care Navigator.

During the assessment Melanie discussed £552,948
feelings of isolation and was helped to
explore local options. Recognising that she the estimated savings to local
enjoyed crafts and creative activities our Statutory Services in one year due to
Care Navigator recommended a weekly Care Navigator interventions.
community sewing club, which was local and
within walking distance.

Funding for the Care Navigators Service comes from three sources:
Ageing Better Programme using Big Lottery Funding, IOW Clinical Commissioning Group and
My Life a Full Life Vanguard.

Care 15
Navigators

Care Navigators work
in GP surgeries and
help people to access
support services to
improve health and
wellbeing.

Often, they are not
just signposters but a
life line for the most
vulnerable in our
community.

They help people to:
• Take part in social

and community
activities which
reduces loneliness
and social isolation
• Build confidence
to self-manage
health conditions
and maintain
independence
• Prevent crisis and
avoid hospital
admissions

16 Age Friendly Island

Changing culture

Culture Training Intergenerational

Being Age Friendly Age Friendly Training Our intergenerational
means thinking about the helps front line work breaks down myths
needs and aspirations services gain a deeper around growing older
of older people at every understanding of the through assemblies,
level of service design needs of older people. lesson plans and by
and delivery. bringing generations
So far, we’ve delivered together to take part
One highlight was training to Hampshire in volunteering and
working with Tower Police, HMP Service, IW activities.
House Surgery, Ryde, Fire and Rescue Service,
to create a guide for GP Southern Housing, So far 23 schools across
Surgeries across the Southern Vectis and Red the Island have engaged
Island to become more Funnel amongst others. with the project.
Age Friendly.

160 200 2,000

Over 160 people Over 200 Over 2,000 local
engaged with the Age professionals have children have been
Friendly Island Public received Age Friendly involved with Age
Forums. Training. Friendly Island.

Celebrating Age Festival 17

Celebrating Age
Festival 2016

The Celebrating Age
Festival (October 1st to
7th 2016) saw over 20
events hosted all over the
Island, offering people
the chance to socialise
and try their hand at
something new.

A highlight was the
Celebrating Age Awards
at Lakeside Hotel & Spa.
Pictured is Shirley Miles
who won the Age Friendly
Active Person Award.

“Shirley was nominated
for her dedication for over
45 years as a swimming
teacher at West Wight
Sports Centre, she has
helped thousands of
people of all abilities.

"Shirley was one of the
teachers who set up the
original swimming club
and was instrumental in
establishing the pool; not
only raising funds but
physically helping to build
the pool.”

Age Friendly Island and the Celebrating Age Festival is funded by the Big Lottery Fund as part
of the Ageing Better Programme.

Crisis

18 Response

The Crisis Response
worker is based within
the Integrated NHS
Hub at St. Mary’s
hospital.

They offer holistic
care to older people
who require low level
support following a
discharge from the
Crisis Response
Team.

They help to join up
services and put the
right support in place
from the very first
meeting.

This person-centered
approach enables
people to develop
and maintain a good
sense of wellbeing
after a crisis, helping
to build confidence
and reducing that
person’s likelihood
of slipping into crisis
again.

Crisis Response 19
Changing lives

Our Crisis Response worker met Alan* after Following a conversation with the Crisis
he was diagnosed with terminal cancer and Team he was referred to a dietician to help
was struggling, he had lost his strength and him manage his vitamins, and a specialist
was now a palliative patient. consultant to help with his swallowing
problems.
His wife, who is also his main carer, was
finding it increasingly difficult to manage Further action was taken to help the couple
following his diagnosis and deteriorating manage Alan’s medication easier, with home
health. delivery in blister packs arranged.

Assessing their situation, our Crisis Referrals were made to Wight Care for a
Response worker quickly put an action plan Carers Alert Card so Alan could go out on
in place. drives with his son, to the Footprint Trust for
help with their fuel bills and information was
They helped the couple to submit an provided on how to order groceries for home
Attendance Allowance application and delivery.
complete a Carers Assessment, following
this a referral was made to Carers IW for a Without these interventions the couple could
home visit. have easily slipped into crisis again.

Recognising their visual impairments an This partnership approach to working and
optician’s appointment was booked, with actions helped to improve the quality of life
them agreeing to visit the couple at home. of not only Alan, but his wife as well, and
left the couple feeling more able to manage
Alan’s GP was contacted for a follow-up visit knowing that further support was available.
to look at his medication and treatment for
other minor symptoms. *Name changed for confidentiality

Macmillan Nurses, already known to Alan, Over 500
were informed of his situation and a home
visit scheduled. personal visits made to some of the
Island’s more vulnerable older people
Alan was also having trouble swallowing, he to help them recover from crisis.
couldn’t eat properly which was adding to his
health problems and weakness.

"You have changed my life, I am not lonely anymore and my life is very different now"
Crisis Response Service client

20 LGBT Domestic
Abuse and Hate

Crime Support

Breaking down barriers
for an inclusive Island.
Funded by the Office of
the Police and Crime
Commissioner the LGBT
Domestic Abuse and Hate
Crime Support Project
supports the Island’s
older LGBT Community.

The Project works at
different levels:
• Strategic to ensure

issues affecting
the Island’s LGBT
Community remain
high on the agenda
of commissioners,
decision-makers and
non-specialist service
providers.
• Providing practical
and emotional
support, helping to
build confidence and
self-worth.
• Development of
appropriate and
relevant services
to build LGBT
community resilience

“Thank you for changing our lives, we have achieved things we didn’t know were
possible and now have support around us and something to look forward to in life”

LGBT Support Project Client

Independent Living Services 21
Making a positive change

Changing the way we work Community Memory Groups

Our Independent Living Services (ILS) Friendly and inclusive groups bringing
department has undergone a period of people together who have memory
immense change over the past year. problems.
They have taken on the management of
Community Memory Groups and Active The groups deliver Cognitive Stimulation
Network Social Groups. Therapy (as per NICE guidelines)
incorporating social and reminiscence
We recognise the importance, and activities.
immense benefit, that these services
have in the lives of our clients. We continued to deliver 6 weekly groups
across the Island to over 80 people per
We are working hard to remodel the way week.
they are delivered to ensure they are
sustainable for the future.

To increase efficiencies the Independent
Living Services department has been
restructured and now works as a fully
integrated team; working together to
improve our services and increase client
numbers.

Just About You Service Over 2,000

Supports people to maintain their independence people have been supported
through the provision of Personal Assistants (PAs) to by our Independent Living
undertake essential domestic tasks. Services to live well,
stay safe and maintain
Over 380 local older people are supported by over 70 independence in their own
PAs. They deliver over 27,000 hours of flexible and homes.
reliable support annually as and when needed. This
is a chargeable service, any surplus supports our
charitable services.

22 Fundraising

“Wolverton is always
on my ‘must do’ list
every September. Great
variety of stalls, plants,
crafts & displays”

Pictured (clockwise from left to right): Wolverton Manor Garden Fair; Alli Reynard abseiling
down the Emirates Spinnaker Tower; cheque presentation of £20,000 from the Wolverton Manor
Garden Fair committee to Jo Dare and Joyce Love; Toni Goodley, 79, taking on a tandem
skydive from Sandown Airport to raise funds for the Good Neighbour Scheme; the first Penguin
Plunge festive dip in the Solent in December 2016.

23

£20,000 Our busiest year yet!

raised at the Wolverton Our Fundraising Department had an incredibly
Manor Garden Fair busy year, hosting more events than ever before
and building support from individuals, groups and
£45,500 businesses across the Island.

raised through bids, grant One highlight was our first ever sponsored Tandem
and appeals funding Skydive from Sandown Airport. 12 fundraisers
took on the amazing challenge and raised over
£11,000 £6,000, including Tony and Toni who were both 79
when they jumped!
raised through campaigns
and other events The Wolverton Manor Garden Fair was a great
success, with over 6,000 visitors over the weekend
£8,500 and raising £20,000 to support our charitable
services.
raised by sponsorship of
challenge events Thank you to everyone who has supported our
fundraising challenges, events, campaigns and
appeals throughout the year, it is truly appreciated.

24 Thank you and partners

Thank you to everyone who helped make 2016 - 2017 such a
memorable and successful year.

We would like to thank all of our volunteers, donors, funders and partners for their valued
contributions, as well as our Trustees and staff, without whose hard work our achievements
wouldn’t have been possible.

Special thanks also go to the following partner organisations, businesses, public bodies, trusts
and foundations for their generous support:

Alzheimer’s Café Hampshire and Isle Agents Supporting Events
of Wight Trading Morrison’s Limited
AONB Company My Life a Full Life
My Time CIC Tesco
Appley Beach Café Hampshire Fire and NFU Mutual
Rescue Service Oakfield Primary The Arreton Trust
BIG Lottery Fund School
Hose Rhodes Older Voices The Emerton Christie
Brewers Paints Dickson Paul Wheeler Charity
Solicitors
British Red Cross Independent Arts People Matter IW The Folly
Pete Holbrook
Broadlea Primary IOW Chamber of Removals Waitrose
School Commerce Poundland
Red Funnel Walter Gray & Co
Carers UK Isle of IOW Clinical Red Squirrel Property Solicitors
Wight Commissioning Shop Ltd
Group Ryde Inshore Waterside Pool
Cineworld Ryde Library
IOW Council Sainsburys Wayfarer Cycle
Citizens Advice Seaview Beauty Touring Club
Bureau IOW NHS Trust Clinic
Southern Vectis Whippingham
Community Action IW IOW Rotary Clubs. Staples Community
Stichting Insinger Association
Co-operative Stores IOW Skydive Fonds
Wight Fire & Security
Diana Deacon Ltd IOW Steam Railway
Wight Home Care
Dower House Isle Help
Doctors Surgery Wightfibre
Isle of Wight County Wolverton Manor
Edgar Ralph Dore Press Garden Fair
Charity Committee
Lancaster’s Estate
Ellen Cooper Agents Wright Estate Agents
Dean Charitable
Foundation Learning Links

Footprint Trust Marks and Spencer’s

Glanville’s Legal Medina High School
Services
Megan Baker Estate

Get Involved 25

We are a local, independent charity and all
funds we receive stay on the Isle of Wight.

There are many ways you can support our
work to improve the quality of life of our
older residents, you can:

Donate – The support we receive from
individuals, organisations, grant giving
bodies and businesses is vital to help
us continue our work.

Fundraise – You can take on a
personal challenge, hold an event or
support one of our fundraising events
throughout the year.

Volunteer – Our volunteers are the
backbone of our charity. If you are
able donate your time you will find that
volunteering with us is a rewarding way
to make a real and positive difference
in your community.

We’d love to hear from you

To find out more about how you can get
involved with Age UK Isle of Wight please:

Call us: (01983) 525282
Email us: [email protected]
Visit: www.ageukiw.org.uk
Pop in: Age UKIW, 147 High Street, Newport,
PO30 1TY
Like us: Facebook/AgeUKIW
Follow us: Twitter/@AgeUKIW

26 Financial Report

£2,344,910 Against the backdrop of
limited resources and
Total incoming funds insecurities over funding
for some services, it has
£2,378,060 continued to be difficult to
plan or develop services.
Total outgoing funds
Nevertheless, with the
85% aid of sound financial
management, and with
of our funding is spent the support of both our
delivering services to staff and volunteers, we
improve quality of life have continued to deliver
high quality services and
adapt to meet increasing
demand.

For a full copy of our
Trustees Report and
Annual Accounts please
visit:

www.bit.ly/
AgeUKIWAccounts

How we raised our money 27

Other
IOW Council Funding

Independent Living
Services

Big Lottery Funding

Grant Funding
Fundraising & Voluntary Income

How we spent our money

Premises

Cost of goods

Office costs Service delivery through
partner agencies

Service Delivery

Local, caring, responsive

Age UK Isle of Wight

147 High Street
Newport
Isle of Wight
PO30 1TY

Call: (01983) 525282
Email: [email protected]
Web: www.ageukiw.org.uk
Facebook: @AgeUKIW
Twitter: @AgeUKIW
Instagram: @AgeUKIsleofWight

Age UK Isle of Wight is the trading name of Age Concern Isle of Wight, which is a charitable company limited by
guarantee, Registered in England and Wales No. 06057797 and Registered Charity No. 1118711.
Its Registered Office is 147 High Street, Newport, Isle of Wight, PO30 1TY.