Brochure 2017 - director update

Support Services | Civil Engineering
Construction | Track | Maintenance

Experienced | Respected| Reliable

On Track To Deliver Change
On Track To Deliver Change

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THINKING TOMORROW. ACTING TODAY.

Welcome from our CEO

As I look at the growth over the years since our inception in 1992, I am extremely proud of
what has been achieved and excited about the outlook for an equally promising future.

In 2013 the Executive Board of the Group of Companies was restructured. The restructure
not only reflected the growth vision of the business as a Tier 1 contractor, but also signified
the Group’s commitment to providing a secure future for our people and a sound foundation
to serve our customers.

As an established civils, maintenance and engineering services contractor, delivering £100
million of value per annum to the rail and airports sector, Cleshar deploys the services of
over 1,600 men and women, fully trained and experienced across the infrastructure industry.
With an in-depth understanding of the industry, we offer services that are tailored to meet
the specific requirements of of our customers; this ensures they receive the highest quality
of service from the first enquiry to successful completion.

Tricia O'Neill, CEO We owe our success to the dedication and commitment of our workforce and strong
management team who are the backbone of our company

We are committed to economic, social and environmental sustainability, continuously
seeking innovative ways to minimise the impact of our work through our collaborative
approach with customers, supply chain, community and partners.

We embrace and encourage a collaborative working
approach with our customers.

CORPORATE STRUCTURE

Sir John Gains Michael Hesnan Damian Tiernan Andy Redican
Chairman Group Chief Executive Commercial
Director Director
Operating Officer
Michelle Lamb Trevor Maginley
Andrew Knight Mario Kyprianou Group Business
Director of
Group HSQE & Projects Financial Officer Development & IT
Support Director Director

SOME OF OUR CLIENTS

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OUR BUSINESS OUR MISSION, VISION &
VALUES
We are an established multi disciplinary infrastructure
provider offering a broad range of training, technical Mission
and project management services specialising in the
rail industry. A business built by our people, grown by We are a flexible and dynamic civil engineering, maintenance
delivering what our customers want with a ‘can-do, and services provider, specialising in the rail industry. With the
will-do’ attitude. in-house capability to manage and construct civils, M&E and
permanent way services, with training provision direct to
• A comprehensive service provider railway infrastructure owners and operators.
• Health and Safety is our number one priority
• In-house training is fundamental to our culture Vision
• Over a quarter of a century experience on LU
• Continuous improvement and development defines To be an essential supplier to our customers, respected as a tier
1 provider of infrastructure services in the rail and airport
our future sectors with a strong and sustainable order book
• Financial stability gained from long term, profitable
Values
revenues and excellent customer relationships.
‘Can do’ ‘will do’ ‘want to do’ approach / Honest / Responsible
/ Loyal / Open / Integrity / Respect / Innovative / Environment
for future generations / Sustainable / Health & Safety / ‘Aim for
Excellence.

OUR STRATEGY

1. To be a leading civils and railway engineering contractor in the South of England.
2. To be the contractor of choice for the railway industry.
3. To expand the business steadily in line with current growth trends.
4. To be a sustainable business, create employment and career opportunities for ourselves and others.

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company profile

OUR PEOPLE. OUR PASSION.

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RECRUIT, TRAIN, DEVELOP & RETAIN THE BEST

Our business is a people business. Fundamental to our future growth is the commitment to train and retain multi-skilled,
competent staff. The calibre of our people reflects the quality of service we deliver to what our customers’ want, when they
want it.

We recruit and retain the most talented and dedicated employees, many have been with Cleshar for over 20 years. We
attract professionally qualified and enthusiastic personnel and invest in them to provide a wealth of talented and highly
skilled teams to our customers.

Clients appreciate our commitment to providing educational opportunities. We have continuous professional development
programme, personnel appraisal process and encourage opportunities to expand their capabilities covering all employees
and management.

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www.cleshar.co.uk CULTURE

CLESHAR ACADEMY We support and reward individuals initiative and
creativity, encourage leadership and collaboration,
Welcome to Cleshar Academy encourage professional growth, and acknowledge and
Our newly built Academy offers celebrate the contributions and accomplishments of
hands-on guidance and tuition others - fellow employees as well as our customers. We
from highly experienced and have built and maintain an internal culture that is
professional team, who are team-based with employee participation on all levels.
committed to providing
accredited track and depot safety We work hard to create an open and productive
skills training courses that meet environment that underpins our values of being;
our customers’ expectations.
• Open & Honest
www.cleshar.co.uk • Responsible & Reliable
• Loyal and Committed
• Integrity or Virtuous
• Respectful to each other and our customers

We ensure that people feel valued and supported, 07
aiding them with the necessary skills and motivation
through continuous development and training to
deliver their best for our customers.

STRENGTH IN DIVERSITY

We have a safe, inclusive and respectful working
environment where everyone has the potential and
opportunity to achieve their goals. At all levels of our
company we have a widely diverse and integrated team
of individuals who bring their backgrounds of ethnicity,
religion, gender and age to make Cleshar the business
it is.

APPRENTICESHIPS & TRAINING

We are proud of our Apprenticeship and Training
Programmes offering opportunities for people start on
an engineering career path in the UK rail industry.
Providing them with technical support, managerial,

and professional skills that will stay with them for life.

At the heart of our business
ethos and fundamental to
our strategy for future growth
is our commitment to train and

retrain multi- skilled,
competent managers and

operatives.

5

SUSTAINABILITY

We aim to deliver sustainable solutions that not only help our customers meet their objectives but also contribute to creating a
low carbon economy and supporting flourishing, vibrant communities.
Our Sustainability Policy outlines our commitment and responsibilities for the environment. The policy’s objectives include:

• To comply with all applicable legislation, regulations and codes of practice
• To integrate sustainability considerations into business practices
• To integrate sustainability into the management systems supporting the operations
• To raise awareness on sustainability with staff and the supply chain
• To minimise the impact of sustainability on our operations, including our offices, facilities and transport
• To review and report on sustainable performance, minimum annually

Environment

We set ambitious targets and a sustainable strategy to ensure
we deliver solutions that help our clients meet their objectives
and contribute to sustaining theh environment wherever we
operate.

We work in full compliance with environmental legislation and
closely with our customers and suppliers to be the best in
reducing waste, managing our use of water and raw materials
and protecting biodiversity wherever we operate.

Our Focus:
We have a strong vegetation services team who effectively
manage all aspects of the environment we operate in.

We have set ambitious targets and developed a sustainable
strategy to ensure we deliver solutions that not only help our
clients meet their objectives but also contribute to the environment

wherever we operate.

COLLABORATIVE WORKING

We value our customers and embrace a collaborative
working culture of engagement, trusted partnerships and
shared innovation. We encourage a dynamic, cohesive and
flexible approach to working with our partners, customers
and supply chain through the project lifecycle and beyond.

By building these collaborative relationships we can realise
shared goals, opportunities for cost effective innovative
solutions and maintain excellent communications at all
times.

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Community Quality

We make positive contributions to the local community in which Our business goal is to Aim for Excellence – it is an aspiration. We
we live and work in. Our employees share this commitment and seek to deliver the best in all we do. Our Integrated Management
together we actively support various initiatives and events, System details all aspects of our service process, ensuring each step
including, apprenticeships programs, local employment schemes, is regularly updated and reviewed.
local schools programme, supporting local charities, sponsor local
sports, personal charitable events, and source locally when Relationships
possible.
Our business is a people business. We engage in an open, sincere
Wellbeing and respectful communication throughout our organisation. All our
relationships internal and with our customers are built on strong
Our people are our business and therefore the wellbeing of our foundations of understanding and trust and are extremely valuable
people is paramount to the wellbeing of our business. Our aim is to us. We work hard to maintain them.
to look after the wellbeing of those working for us in all aspects
of their daily activities.

We offer our employees; comprehensive health insurance,
encourage regular occupational health screening, learning and
development, on-site gym and defibrillators with training and
provide an Employee Assistance Programme – Care First to all
employees.

SAFETY BEHAVIOURAL CAMPAIGN

Behavioural Safety

Our number one priority is the health and safety of our operatives, our clients and the general public. To
reinforce our commitment we have embraced a Behavioural Safety Programme – ‘Positive Thinking
Delivers….Safety’

A behavioural safety training programme has been launched at all levels from directors to supervisors to
ensure the messages and skills learned will be applied to everyday activities going forward.

Health & Safety

At Cleshar, Health & Safety comes first in all our activities ensuring everyone is protected to the highest standards. The challenges
presented by working in a heavily regulated sector where standards cannot be compromised are met by providing the tools, training,
equipment and above all support to do the right thing, always. We have a long-standing positive health and safety record.

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020 8733 8888 | [email protected]

CCS Group Plc
Heather Park House
North Circular Road
Stonebridge
London NW10 7NN

www.cleshar.co.uk

A member of The C CS Group Plc