18. See Walt Disney: Famous Quotes (Disney Kingdom Editions, 1994), p. 29. (return) 19. See Scott Kirsner’s “Hack the Magic” in the March 1998 issue of Wired magazine for a good look at the technological systems used to run Walt Disney World and for the quote. (return) 20. See “Disney spreads a little magic to water kingdom” by Zuleika Sedgley, South China Morning Post, April 25, 2011. (return)
Chapter 5 1. See Bob Thomas’s Walt Disney: An American Original (Hyperion, 1994) for a full account of the early years. (return) 2. The quote appears on p. 185 of The Illusion of Life: Disney Animation by Frank Thomas and Ollie Johnston (Hyperion, 1995). The book contains a detailed examination of the Disney animation process by two men who experienced it firsthand. (return) 3. The quote appears on p. 102 of Richard Schickel’s The Disney Version (Ivan R. Dee, 1997). (return) 4. Walt Disney’s quote appears on p. 244 of Bob Thomas’s Walt Disney (Hyperion, 1994). (return) 5. Ibid., p. 290. (return) 6. See pp. 240–248 in Michael Eisner’s Work In Progress (Hyperion, 1999) for a fuller description of the founding of the Disney Store retail chain. The quote appears on p. 244. (return) 7. See pp. 272–273 of Bob Thomas’s Walt Disney (Hyperion, 1994) for a fuller description of Disneyland’s opening day. (return) 8. See Jason Garcia’s “New line for Haunted Mansion ride is a window to Disney’s future,” Orlando Sentinel, March 26, 2011 (http://articles.orlandosentinel. com/2011-03-26/entertainment/osdisney-haunted-mansion-lines-20110326_1_oldest-rides-soarinchairman-john-pepper). (return) 9. See Matthew Garrahan’s article “Disney chief tells Hollywood it must rewrite the script to survive” in the October 26, 2009, issue of Financial Times (http://www. ft.com/cms/s/0/3ccbfc62-c1ce-11deb86b-00144feab49a. html#ixzz1KSrWlFZ2). (return)
Chapter 6 1. Walt Disney’s quote appears in Bob Thomas’s Walt Disney: An American Original (Hyperion, 1994), p. 141. (return) 2. Ibid., p. 285. (return) 3. See Noble Coker’s “Service Excellence: See it in a cultural context” in Leadership Excellence, December 2009. (return) 4. Bill Martin’s quote appears on p. 102 of Amy Boothe Green and Howard Green’s Remembering Walt: Favorite Memories of Walt Disney (Disney Editions, 1999). (return) 5. The genesis of storyboarding is related on pps. 147–148 of Richard Schickel’s The Disney Version (Ivan R. Dee, 1997). (return) 6. The quoted material appears on p. 40 of Walt Disney Imagineering (Hyperion, 1996). Read the book for an in-depth look at the designand-build process used by the Disney Imagineers. (return)
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