PORTFOLIO ENGLISH FOR BUSINESS CORRESPONDENCE (EWC662) PREPARED FOR: PREPARED BY: NORDIANA BINTI ADENAN (2022881902) NOR ATIEZA BINTI ZAINUDDIN (2022844646) NUR A'LYA ZOFIRAH BINTI MOHD HAZAHARI (2022458466) MADAM NORHAYATI BINTI HUSIN FACULTY OF ACCOUNTANCY BACHELOR OF ACCOUNTING (HONS.) TAC2205C 20234
NO. TOPIC PAGE 1 PART A: Qualities of Good Business Correspondence Format for Memo Format for Email Format for Business Letter 1 3 6 9 2 PART B: Memo of Enquiry Email of Enquiry Letter of Enquiry Email Reply to Enquiry Letter Reply to Enquiry ENQUIRY Memo of Procurement Email of Procurement Letter of Procurement Email Reply of Procurement Letter Reply of Procurement PROCUREMENT 3 PART C: Memo of Complaint Email of Complaint Letter of Complaint Email of Adjustment Letter of Adjustment Letter of Resignation 33 34 35 36 37 38 TYPES OF BAD MESSAGES/LETTERS TABLEOFCONTENT 14 16 18 20 22 25 27 29 30 31
PARTA NOTES ON QUALITIES OF GOOD BUSINESS CORRESPONDENCE
QUALITIESOFGOODBUSINESSCORRESPONDENCE Letters are crucial in business as they facilitate communication, establish relationships, and facilitate transactions. They serve as a medium for buying, selling, collecting debts, and earning customer goodwill. Letterwriting allows businesses to connect globally, making it essential for them to find markets easily. A letter represents the writer and speaks on their behalf, and defects in it can hinder the reader's attention. Therefore, letter-writing is an art, requiring careful drafting and sending. The letterhead style, paper, and neatness of the writing can create a positive impression on the reader. Therefore, letter-writing is of vital importance in business. The following are some characteristics of good business letters: 1. Clarity Effective writing involves clear thinking and simple expression. A good letter should state its thoughts directly and clearly, with each sentence being as simple as possible for the receiver to understand. A good letter is considered good if the receiver gets the same meaning from the message as the sender intended. 2. Completeness The letter should contain all the essential points a reader is expected to know. A sales letter should provide all essential information a reader needs, such as product description, price, quality, buying method, delivery date, and discounts. A letter with only partial information is not complete. 3. Correctness The sender must ensure the correctness of their message, including grammar, idiom, spelling, and punctuation, to maintain the reader's confidence and prevent the message from being transmitted unless they are confident in its accuracy. 1
4. Courtesy Courtesy, a form of politeness, is crucial in business as it softens the impact of unpleasant information, builds goodwill, and encourages a favorable response, which is a valuable asset for an organization, especially in correspondence. 5. Appropriateness Appropriateness involves writing or replying letters considering the reader's relationship, psychology, and occasion, adjusting tone, style, and language accordingly. 6. Integral The purpose of business communication is to create understanding, bring about cooperation and initiate constructive action. Therefore, all communication should be in conformity with the general objectives of the organisation. 2 Adopted from: Mayank , Agrawal. (n. d). (2016, February 5). Business letters: Meaning, qualities and layout. Your Article Library. Retrieved from November 1, 2023, from https://www.yourarticlelibrary.com/business/letters/business-lettersmeaning-qualities-and-layout/75906 QUALITIESOFGOODBUSINESSCORRESPONDENCE
MEMO EWC662 BUSINESS CORRESPONDENCE A memo is a written document used to communicate policies, procedures, or official business within an organization. It is typically written from a one-to-all perspective, broadcasting a message to an audience. It can also be used to update a team on project activities or inform specific groups within a company of an event or observance. 3
FORMATFORMEMO 4 1. Heading The heading section includes the name and address of the company, which is already printed in the case of a letterhead. Just below the address section or the letterhead, the word ”Memo” or ”Memorandum” appears to make it clear that the message is being communicated through a memo. 2. Recipient This section identifies the recipients. For example, if you are writing a memo to all the employees of the marketing department, it should say ”To: All Employees of the Marketing Department.” Adopted from: Indeed, E. T. (n.d.). What is correct memo format? (with template and examples). Retrieved from November 2, 2023 https://www.indeed.com/career-advice/career-development/memo-format Section of Memo Unlike a formal business letter, a memo does not include a salutation or the sender’s signature. A memo format typically includes the following sections: 3. Sender This section specifies the name, designation and department of the person writing the memo. For example, ”From: T. Jones, Assistant Manager, Sales.” 4. CC or Additional Recipients These are the recipients whom you do not directly address in the To section but to whom you send a copy of the memo for the sake of information.
FORMATFORMEMO 5 5. Date All memos must invariably include the date of writing the memo. 6. Subject Line The subject line gives the recipients a quick idea about the content of the memo. It should be brief and precise. For example, ”Subject: Training session for employees of the SEO department.” Adopted from: Indeed, E. T. (n.d.). What is correct memo format? (with template and examples). Retrieved from November 2, 2023 https://www.indeed.com/career-advice/career-development/memo-format 7. Message Body This section states the message in one, two or three short paragraphs. The body should first state the purpose of writing the memo, then move on to the message. If the content of this section is long, you may also want to include a summary of the message. The message should conclude with a clear call to action, i.e., what action the recipients are expected to take. 8. Attachments (Optional) Some memos such as those related to research, presentation or results may require additional data in the form of an attachment to substantiate the memo’s message.
EMAILS EWC662 BUSINESS CORRESPONDENCE Emails are written communications used to send information to various parties, often less professionally than printed business letters. They are used daily to communicate with supervisors, coworkers, and clients. The correct corporate email format is crucial, as an unprofessional or irrelevant email can ruin a contract and damage the firm, while a well-written business email can close the deal. 6
FORMATFOREMAILS 7 A formal email is similar to a formal letter and uses the same structure, salutations and sign-off. There are five elements to consider when writing a formal email include: Adopted from: Indeed, E. T. (n.d.-a). How to write a formal email (format, template and examples). Retrieved from November 2, 2023. https://www.indeed.com/career-advice/career-development/format-for-formalemail 1. Subject A subject line is what the reader sees in their inbox. It should be short and easy to understand. Try to use seven words or less to summarize the purpose of the email. For example, leave request, service outage, meeting request, customer complaint, or outstanding performance. 2. Greeting Choose a professional greeting, also called a salutation, to start with a strong impression. Use the recipient’s professional name or title if you don’t know them. Do not assume their preferred pronouns, such as Mr., Mrs. or Ms. 3. Opening Lines and Body The formal email opening should be tailored to the communication and context. If you don't know the recipient, introduce yourself in the opening lines. The body should explain the purpose and be brief, with one or two short paragraphs. When presenting a pitch requiring more information, include it as an attachment or offer to provide more if the recipient is interested.
FORMATFOREMAILS 8 Adopted from: Indeed, E. T. (n.d.-a). How to write a formal email (format, template and examples). Retrieved from November 2, 2023. https://www.indeed.com/career-advice/career-development/format-forformal-email 4. Closing As with the address, you should include a formal closing. Since the closing is the last thing the recipient looks at, you want it to leave a lasting impression. Common options include thank you, sincerely, respectfully, best regards, gratefully, and cordially. 5. Signature Sign off with your name and professional title. If you have an email account with a preset signature, ensure that the information contained is professional in tone. Include details, such as email address and phone number, so that the recipient can respond to you.
BUSINESS LETTER EWC662 BUSINESS CORRESPONDENCE A business letter is a document used by companies to communicate information to various recipients, demonstrating professionalism and following a specific format to ensure readable communication. Some letters include a letterhead for more professional contact information. 9
FORMATFORBUSINESSLETTER 10 To achieve the desired effect in your letter, it's crucial to comprehend the elements that constitute business letter formats. Here is a brief overview of what comprises a business letter: 1. Sender’s Address The business letter should include your full name, business address, city and postal code, phone number, and email address for the recipient to know where to reply. If your business has a letterhead, this section can be omitted as it contains the same information. 2. Receiver’s Address The letter's address section should be as specific as possible, including the recipient's full name and title. If the recipient is unsure of their gender, use their full name without a title. If the full name is unknown, use the title and last name. Research the recipient and gather all their information. If access isn't available, address the letter to the recipient's office, like "the hiring manager." 3. Date The most formal date format is the internationally recognized YYYY-MM-DD, starting with the year, followed by the month, and ending with the day. You can also write the date in full, like September 17th, 2021. 4. Salutation The salutation is the first part of a business letter, expressing respect and setting the tone. It depends on the recipient's familiarity with them. For supervisors or colleagues, use their first name. For instance, "Dear Andre," works perfectly. For formal cases, use their full name and title, confirming their title to avoid offence. If no information is available, use their official title. When in doubt, use the most formal option and end the salutation with a colon, not a comma.
FORMATFORBUSINESSLETTER 11 5. Body The body of a business letter is the most crucial part, containing the purpose and necessary information for the recipient to take action. It should be brief, not exceeding three paragraphs. The three main parts of a good business letter are the introduction, main paragraph, and closing paragraph. The introduction introduces the sender and explains the purpose of the letter. The main paragraph details the purpose of the letter, providing as much detail as necessary for the recipient to fulfill it. The closing paragraph summarizes the main paragraph and reiterates important details, encouraging the recipient to contact the sender for any questions or requests. 6. Closing Remarks and Signature The closing remark in a letter is a short phrase used before signing your name, depending on the level of formality. Common options include "Yours sincerely," "Yours truly," and "Sincerely," while less formal ones include "Best regards," "Regards," or "Best wishes." The letter should end with your signature, full name, and title, leaving enough space between the remark and full name. Handwritten signatures are more personal and professional for formal situations. Adopted from: Indeed, E. T. (2022, December 2). 4 types of business letter formats (with templates) - indeed. 4 Types of Business Letter Formats (With Templates). Retrieved from November 2, 2023. https://ca.indeed.com/career-advice/career-development/business-letterformats
TYPESOFBUSINESSLETTER 12 FULL BLOCK FORMAT The full block format is the default format for formal business letters, with no indentations in paragraphs and all parts left-aligned, including sender and receiver addresses. For readability, new paragraphs are identified by skipping a line, making it a safe option when in doubt. Adopted from: Indeed, E. T. (2022, December 2). 4 types of business letter formats (with templates) - indeed. 4 Types of Business Letter Formats (With Templates). Retrieved from November 2, 2023. https://ca.indeed.com/career-advice/career-development/business-letterformats MODIFIED BLOCK FORMAT The modified block form is a less formal version of the full block form, with the sender's address right-aligned, suitable for addressing a letter to someone in a working relationship. SEMI BLOCK FORMAT The semi-block business letter format is similar to the full block format but with indentations in paragraphs. It's suitable for formal letters and those who prefer a single line between paragraphs. SIMPLIFIED FORM The simplified business letter format, which uses a subject line instead of a salutation, follows the same format as the full block format and is ideal for letters with multiple recipients, circulars, or memos.
PARTB SAMPLES OF ROUTINE BUSINESS LETTERS
B U S I N E S S C O R R E S P O N D E N C E E N Q U I R Y An enquiry is the initial stage in the procurement process, involving potential buyers or organizations seeking information about products, services, or suppliers to assess availability, options, and pricing. 13
14 MEMOOFENQUIRY A memo letter informing the employees of all branches to give Eid bonus. SAMPLE 1 Reference: Islam, K. (2013). Memo letter example: Memo letter sample. Memo Letter Example | Memo Letter Sample. Retrieved from November 18, 2023 https://dailyenglish24.blogspot.com/2013/09/memo-letter-examplesample.html Unique Fabrics & Fashions Gazipur, Dhaka Interoffice Memo Date : 15 August, 2014 To : All officials From : Zahirul Islam, General Manager Reference : 316/LM Subject : Festival Bonus for All Employees This is to inform you all with pleasure that the authority has taken decision to distribute Festival Bonus to all employees of the company. This decision is the result of the overall profit of the company. Bonus will be equal to every employee's one month's basic salary.
15 MEMOOFENQUIRY Renata Food Products Ltd. 32, Kalabagan, Dhaka 1217 Interoffice Memo Date : 15 August, 2014 To : Marketing Officer From : Hasan Mahmud, General Manager Reference : 116/BC Subject : Export of Jam and Jelly Recently, I visited the manufacturing plants at Sonargaon and discussed with the production managers the possibility of increasing the production so that we can export these items to western countries. They see no difficulty in doing so but before they take any define initiatives in this direction, they would like to have an estimate of the demand for our products in these countries. So, I request you to contact our agents quickly and let me know the estimates by the end of September. SAMPLE 2 Reference: Islam, K. (2013). Memo letter example: Memo letter sample. Memo Letter Example | Memo Letter Sample. Retrieved from November 18, 2023 https://dailyenglish24.blogspot.com/2013/09/memo-letter-example-sample.html A memo letter requesting Marketing Officer to provide information about the export of Jam and Jelly in Western countries.
16 EMAILOFENQUIRY SAMPLE 1 Reference: Taylor, S. (2015). Model Business Letters, Emails and Other Business Documents. United Kingdom: Pearson Education. https://hix.ai/hub/email/business-inquiry To: Kim Gun Cc: All Staff From: Jack Long Subject: Welcome to our Team! Dear [Recipient's Name], I hope this email finds you well. I am writing to inquire about any potential job opportunities at [Firm Name]. I have been following your company closely and am impressed with the work you have been doing in the industry. I have over 10 years of experience in [specific field or position], during which I have successfully [mention key achievements or responsibilities]. I believe my skills and expertise align well with the goals and values of your organization. If you have any job openings or anticipate any in the near future, I would greatly appreciate it if you could consider me as a potential candidate. I have attached my resume for your reference. Thank you for your attention, and I look forward to the possibility of joining your team. Best regards, [Your Name]
17 EMAILOFENQUIRY SAMPLE 2 Reference: Islam, K. (2013). Memo letter example: Memo letter sample. Memo Letter Example | Memo Letter Sample. Retrieved from November 18, 2023 lhttps://www.letters.org/inquiry-letter/business-inquiry-letter.html To: [email protected] From: [email protected] Subject: Business Inquiry Letter Dear _________ (name of the receiver), We would like to buy a lot of ___(product). We would like to see your company catalogue which has details of all the products that you manufacture. We will go through it and see if any products meet our requirement. We have a huge requirement, and we hope that you will be able to meet our demands. We are in search of ____(your requirement). We would also like to know if you make a custom-made product as per the requirement within a stipulated time. In case we like your designs and products we would like to place an order, and we would work out the pricing in person. We could send one of our representatives from our end to oversee the products and finalize the price. We shall discuss the further matter after you send the catalogue. In a case of any queries, feel free to contact me. Yours sincerely, ____________ (Name)
18 LETTEROFENQUIRY SAMPLE 1 Reference: BYJU’S (2022, January 5). Enquiry letter - Formats and Examples. Retrieved from November 18, 2023. https://byjus.com/english/enquiry-letter/ Regarding the Purchase of Materials in Bulk 89 B, Shamma Cottage Devakottai Karaikudi Tamil Nadu – 630201 2nd January, 2022 The Manager Fabloe Cloth Company Katargam Surat – 395003 Subject: Business enquiry for bulk purchase of fabrics Sir/Ma’am, I am writing in regard to our intention to buy cloth materials in bulk. I came across your store, and we had a talk with your supply manager in this regard. I own a boutique that sells customised clothing, and I am in need of materials that would be suitable for sarees, salwar suits and lehengas. I am looking for crepe, georgette, double georgette, linen, cotton, silk cotton, jute, brasso silk, and chiffon materials. It would be a great help if you could send me the colours and patterns available in these categories and also the pricing details for each. I would also like to know if it is possible for you to customise colours and patterns for me. Once I have a look at the different patterns and colours you have, I will let you know the ones for which you can send me samples. I will meet you in person to discuss the final pricing and the quantity of different fabrics I need. Feel free to contact me in case of any questions. Thank you. Yours sincerely, ALWIN ROY
19 LETTEROFENQUIRY SAMPLE 2 Reference: BYJU’S (2022, January 5). Enquiry letter - Formats and Examples. Retrieved from November 18, 2023. https://byjus.com/english/enquiry-letter/ Regarding Return and Replacement of Damaged Products Recipient’s mail id Subject: Enquiry about the procedure of return and replacement Sir/Ma’am, I am Rachel Green, Assistant Buyer at Tailorman Clothing Company. I had ordered 100 suits on the 2nd of January, 2022, and I received them today (08/01/2022). Upon checking them, I found that product numbers 22, 26, 54, 72, 89 and 93 have been damaged. I would like to know what is the procedure for return and replacement that is followed. It would be of great help if you could kindly get back to me with the details as soon as possible so that I can initiate the process of return at the earliest as we require the suits for an event next week. Thank you in advance. Sincerely, RACHEL GREEN Assistant Buyer Tailorman Clothing Company Contact: 123456
20 EMAILREPLYOFENQUIRY SAMPLE 1 Reference: BYJU’S (2022, January 5). Enquiry letter - Formats and Examples. Retrieved from November 18, 2023. https://byjus.com/english/enquiry-letter/ To: [email protected] Subject: Product Enquiry Dear Rachel, Thank you for your interest in our coconut oil. We are excited to hear from you. In response to your enquiry, please find attached to this email our product catalogue. We hope the information provided in it answers your query. However, please do not hesitate to contact us for further clarification if need be. We look forward to your patronage. Best wishes, Antonio McGuire Regional Manager, Rainbow Farms
21 EMAILREPLYOFENQUIRY SAMPLE 2 Reference: BYJU’S (2022, January 5). Enquiry letter - Formats and Examples. Retrieved from November 18, 2023. https://byjus.com/english/enquiry-letter/ From : [email protected] To: [email protected] Subject : Packaging and moving services inquiry Hello Zamrul, Thank you for inquiring about our packing and moving services. The included document contains a detailed breakdown of our various service plans. Based on the initial information you supplied, I would recommend that you check into medium and big movers packages, as they appear to be best suited to your specific needs. I'd be pleased to assist you in setting up a call or meeting to go over our packing and moving service plans in greater detail. It would be very appreciated if you could give your phone number and a couple of time slots this week between 10 AM and 4 PM. Yours Truly, Lily
22 LETTERREPLYOFENQUIRY SAMPLE 1 Reference: The Hong Kong Polytechnic University. (2012). How to reply to enquiries. English Language Centre. Retrieved from November 18, 2023 https://elc.polyu.edu.hk/cill/eiw/repliestoenquiries.aspx
23 LETTERREPLYOFENQUIRY SAMPLE 2 Reference: Scarlett, C. (2023). Lecture 11 - letter of reply to enquiry exercise - professional correspondence: Letter of reply to. Studocu. Retrieved from November 18, 2023 https://www.studocu.com/my/document/universiti-tunku-abdul-rahman/englishfor-professionals/lecture-11-letter-of-reply-to-enquiry-exercise/15863000
B U S I N E S S C O R R E S P O N D E N C E P R O C U R E M E N T Procurement is the entire lifecycle of acquiring goods or services from an external source, including planning, sourcing, negotiation, ordering, and payment. 24
25 MEMOOFPROCUREMENT SAMPLE 1 Reference: Office of General Services (2009, September 3). Purchasing Memo Template. Retrieved from November 18 , 2023. https://online.ogs.ny.gov/purchase/spg/pdfdocs/5002201665p.pdf
26 MEMOOFPROCUREMENT SAMPLE 2 Reference: Office of General Services (2009, September 3). Purchasing Memo Template. Retrieved from November 18 , 2023. https://online.ogs.ny.gov/purchase/spg/pdfdocs/5002201665p.pdf
27 EMAILOFPROCUREMENT SAMPLE 1 Reference: StudyLib. Stephanie Sanor. Sample answer procurement letter. Retrieved from November 18, 2023. https://studylib.net/doc/25369957/sample-answer-order.procurement-letter--1-
28 EMAILOFPROCUREMENT SAMPLE 2 To: Mr. Joseph Alldredge <[email protected]> From: John <[email protected]> Subject: Did not received proper purchase order Dear Mr. Joseph Alldredge, It was a pleasure to meeting you at last week’s trade show. I’m sure there was a large number of visitors to your stall. I discussed your order with our financial colleagues, and the only obstacle now to processing your order is that we have not yet received a proper purchase order. Please note that we require a P/O for the full amount of USD 1,000.00 + vat to release your order for shipping at pre-agreed prices. We need to deliver your goods by the 25th as you requested. We will ship on the due date if we receive the purchase order by 1200 on the 15th of this month. We also have alternative payment options for you. Let me know if there are any difficulties in processing this order on your part. If you want to go through these options, I can arrange a call to speak with our Credit Department. Also, I can work for expedited shipping. But You need to send the purchase order to me before 1700 on the 20th, and there will be an additional charge for expedited shipping. Any later than 20th, you can still get your products, but we cannot ship them on the 25th. Can you please track this purchase order with your company’s finance department and send it to me? I will then hand it over directly to my financial colleagues and take steps as soon as possible to ship your order. I look forward to hearing from you soon, and please feel free to call me at any time if you need any clarifications. Warm regards, John Reference: Email Ettique Guru. Magical Ways to Ask for a Purchase Order in an Email (With Samples Emails). Retrieved November 18, 2023. https://emailetiquetteguru.com/howto-ask-for-a-purchase-order-in-an-email/
29 LETTEROFPROCUREMENT SAMPLE Reference: Email Ettique Guru. Magical Ways to Ask for a Purchase Order in an Email (With Samples Emails). Retrieved November 18, 2023. https://www.businesscommunicationarticles.com/order-letter-sample-and-orderconfirmation-letter-sample/
30 EMAILREPLYOFPROCUREMENT SAMPLE 1 Reference: Anonymous. (n.d.). Email reply of procurement - english for business correspondance. Studocu. Retrieved from November 18, 2023 https://www.studocu.com/my/document/universiti-teknologi-mara/english-forbusiness-correspondance/email-reply-of-procurement/44968316
31 LETTERREPLYOFPROCUREMENT SAMPLE 1 National Paints Co. Ltd. 20, Tongi, Gajipur 8th September 2022 Purchase Manager Color world 15, New Market, Dhaka-1200 Sub: Execution of order No; P/3/7 Dear Sir, We have the pleasure to state that we have dispatched your ordered paints by our Motor van today as per your specification given in the letter dated September 1, 2022 From the Invoice enclosed, you will find that amount due to us Tk. 70,000 (seventy Thousand only) and terms of our contract remain as 5/10, Net 30. We thank you for this order and hope it will meet your satisfaction. We assure you of our best services and co-operation at all times. With best regards Yours faithfully A.K Rahman Sales Manager National paints co Ltd. Reference: 5, R. A., 16, A. N., 26, D. S. J., & 5, O. M. (2022, September 19). Order letter sample and order Confirmation letter sample. Business Communication Article. Retrieved from November 18, 2023 https://www.businesscommunicationarticles.com/orderletter-sample-and-order-confirmation-letter-sample/
Star Trading co. Ltd Station Road, Chittagong 10th March 2022 Purchase Manager EYE VIEW ELECTRONICS 12, Bijoy Sharani, Tejgaon, Dhaka Sub: Execution of Order dated March 1st 22 Dear sir, We are pleased to inform you that we have dispatched your Ordered 500 TV sets as per your specifications. Those TV sets have been manufactured with the best technology and delivered through Karnaphuli express Train having special packaging. We hope our product will meet your satisfaction. As the credit terms are 2/20, net 40, we will appreciate proper remittance from you. For your convenience, we have sent the Invoice and Railway Receipt (RR) through the standard chartered Bank, Station Road Branch, Chittagong. You can receive such documents from Standard Chartered Bank, Head office, Dhaka We thank you for this order and hope to be benefited from your further order-in consideration of the quality of our product, please confirm the arrival of goods sharply. We assure you of our best services and cooperation at all times. Yours faithfully, Probir Roy Sales Manager Star Trading co Ltd. 32 LETTERREPLYOFPROCUREMENT SAMPLE 2 Reference: 5, R. A., 16, A. N., 26, D. S. J., & 5, O. M. (2022, September 19). Order letter sample and order Confirmation letter sample. Business Communication Article. Retrieved from November 18, 2023 https://www.businesscommunicationarticles.com/orderletter-sample-and-order-confirmation-letter-sample/
PARTC SAMPLES OF BAD MESSAGE LETTERS
MEMOOFCOMPLAINT 33 Reference: Kumar, H. (n.d.). Complain memo format. PDF. Retrieved from 3 December 2023 https://www.slideshare.net/HarshSah4/complain-memo-format
EMAILOFCOMPLAINT 34 Reference: Admin. (2023, October 9). Complaint email - 4+ examples, format, PDF. Retrieved from 3 December 2023 https://www.examples.com/business/complaint-email.html
LETTEROFCOMPLAINT 35 Reference: Englet. Adjustment Letter Samples/ Resolve Various Complaints. Retrieved from 6 December 2023 https://englet.com/adjustment/amp/
EMAILOFADJUSTMENT 36 Reference: BUDDING WRITERS. March 4, 2015. An Email of Adjustment Retrived on 6 December 2023 https://www.carmelss.edu.hk/buddingwriters/archives/2007
LETTEROFADJUSTMENT 37 Reference: Written Communication In English: (Latest Edition). (2018). (n.p.): SBPD Publications. Retrieved from 10 December 2023 https://www.businesscommunicationarticles.com/adjustment-letter-sampleexample-template-and-format/
LETTEROFRESIGNATION 38 Reference: Booher, D. (2007). How to Write Resignation Letters and Emails: Tips and Samples for a Smooth Transition from This Job to the Next. United States: Booher Consultants, Incorporated. Retrieved from 10 December 2023 https://www.studocu.com/my/document/open-university-malaysia/humanresources-development/my-resignation-letter-for-starbucks-coffee/18324498