QA Overview & Initiatives Curitiba - April 2022

Juliane Dantas – Quality Manager
Pablo Gonçalves – Quality Coordinator

100.000 91.045 92.824 92.204 93.180
95.000 Jan-yy Feb-yy Mar-yy Apr-yy
90.000
85.000
80.000
75.000
70.000

Abbott CWB 93.73 95.55 95.62 94.23 ─ ── ─ ─ ─ ─ ─

Byjus CWB 84.87 85.85 88.76 91.05 ─ ── ─ ─ ─ ─ ─

Cisco CWB 96.67 96.04 92.74 94.83 ─ ── ─ ─ ─ ─ ─

Citi CWB 94.92 94.32 94.91 96.24 ─ ── ─ ─ ─ ─ ─

Docusign CWB ─ 94.25 92.25 91.87 ─ ── ─ ─ ─ ─ ─

Elanco CWB 93.51 93.69 96.41 96.43 ─ ── ─ ─ ─ ─ ─

Ferrero CWB 90.68 90.46 91.84 90.05 ─ ── ─ ─ ─ ─ ─

Harman CWB 94.94 95.77 95.88 97.02 ─ ── ─ ─ ─ ─ ─

HRS CWB 91.58 93.38 91.41 92.81 ─ ── ─ ─ ─ ─ ─

Olist CWB 94.32 95.61 95.83 95.79 ─ ── ─ ─ ─ ─ ─

Pinterest - COPS CWB 97.22 96.43 97.52 98.12 ─ ── ─ ─ ─ ─ ─

Playstation CWB 97.22 99.10 99.00 98.08 ─ ── ─ ─ ─ ─ ─

Sercomtel CWB 88.97 88.65 88.64 88.64 ─ ── ─ ─ ─ ─ ─

Viasat - Care CWB 86.05 83.27 82.51 86.00 ─ ── ─ ─ ─ ─ ─

Viasat - Sales CWB 88.92 90.68 90.66 92.18 ─ ── ─ ─ ─ ─ ─

Volvo CWB 96.91 96.07 94.03 93.31 ─ ── ─ ─ ─ ─ ─

Wise CWB 95.33 94.22 94.54 96.09 ─ ── ─ ─ ─ ─ ─






6700 5989 6006 6397 5961
6400 Jan-22 F eb -2 2 Mar-22 Apr-22
6100
5800
5500

Abbott CWB 233 190 308 286 ─ ── ─ ─ ─ ─ ─

Byjus CWB 1286 786 1246 1232 ─ ── ─ ─ ─ ─ ─

Cisco CWB 6 92 112 143 ─ ── ─ ─ ─ ─ ─

Citi CWB 177 174 66 54 ─ ── ─ ─ ─ ─ ─

Docusign CWB - 12 24 30 ─ ── ─ ─ ─ ─ ─

Elanco CWB 120 140 164 148 ─ ── ─ ─ ─ ─ ─

Ferrero CWB 152 99 196 43 ─ ── ─ ─ ─ ─ ─

Harman CWB 359 173 349 355 ─ ── ─ ─ ─ ─ ─

HRS CWB 362 189 318 180 ─ ── ─ ─ ─ ─ ─

Olist CWB 1802 2612 1593 1617 ─ ── ─ ─ ─ ─ ─

Pinterest - Customer CWB 51 67 56 78 ─ ── ─ ─ ─ ─ ─
OPS

Playstation CWB 36 40 40 48 ─ ── ─ ─ ─ ─ ─

Sercomtel CWB 709 394 810 831 ─ ── ─ ─ ─ ─ ─

Viasat - Care CWB 247 275 311 236 ─ ── ─ ─ ─ ─ ─

Viasat - Sales CWB 180 198 239 137 ─ ── ─ ─ ─ ─ ─

Volvo CWB 158 117 117 156 ─ ── ─ ─ ─ ─ ─

Wise CWB 111 448 448 387 ─ ── ─ ─ ─ ─ ─




68.00 65.40 65.90 62.60 65.10
66.00 Jan-22 F eb -2 2 Mar-22 Apr-22
64.00
62.00
60.00

Abbott C W B C S A T 9 0 9 4 ,67 9 4 ,91 9 3 .60 9 4 .28 ─ ─ ─ ─ ── ─ ─

Byjus C W B C S A T 9 0 9 9 ,4 9 9 ,6 9 9 ,5 9 9 ,7 ─ ─ ─ ─── ─ ─

Cisco CWB CSAT 4 ,85 4 ,95 4 ,93 4 ,94 4 ,95 ─ ─ ─ ─── ─ ─

Citi CWB ─ ─ ─ ─ ─ ─ ─ ── ─ ── ─ ─

Docusign CWB CSAT 4,6 ─ ─ 4 ,08 4 ,43 ─ ─ ─ ─── ─ ─

Elanco CWB ─ ─ ─ ─ ─ ─ ─ ── ─── ─ ─

Ferrero C W B C S A T 9 0 9 7 ,00 9 8 ,3 9 6 ,4 9 7 ,6 ─ ─ ─ ─ ─ ─ ─ ─

Harman C W B N P S 5 0 5 0 ,48 4 8 ,85 4 7 ,22 5 5 ,17 ─ ─ ─ ─ ── ─ ─

HRS CWB ─ ─ ─ ─ ─ ─ ─ ── ─── ─ ─

Olist CWB ─ ─ ─ ─ ─ ─ ─ ── ─── ─ ─

Pinterest - COPS C W B C S A T 7 5 8 0 ,2 7 9 7 6 ,3 7 8 ,1 ─ ─ ─ ─── ─ ─

Playstation CWB RA 7 8,5 8,2 8,3 8,5 ─ ─ ─ ─ ── ─ ─

Sercomtel C W B A N A TEL 8 0 9 1 ,3 9 2 ,41 9 2 ,98 9 2 ,51 ─ ─ ─ ─── ─ ─

Viasat - Care CWB ─ ─ ─ ─ ─ ─ ─ ── ─── ─ ─

Viasat - Sales CWB ─ ─ ─ ─ ─ ─ ─ ── ─ ── ─ ─

Volvo C W B C S A T 9 0 9 3 ,48 9 5 ,04 9 4 ,18 9 4 ,18 ─ ─ ─ ─── ─ ─

Wise CWB ─ ─ ─ ─ ─ ─ ─ ── ─── ─ ─



























Juliane Dantas --

Quality Manager Global/Local Account
Manager
Pablo Gonçalves
--
Quality Coordinator
Senior Supervisor
Alicia & Amanda
Hugo Alves
Bilingual Quality
Quality Business Analyst Supervisor

--

Quality Analyst










Alicia Lung Anderson Antunes Hugo Alves

Quality Supervisor Senior Manager QA and OPS QA Business Analyst

Juliane Dantas

Quality Manager

Pablo Gonçalves

Quality Coordinator

Amanda Moreira

Quality Supervisor

92.2% 85.4% 91.0% - 88.8% 89.9% 96.1% 97.0% 90.6% 97.7% 87.3%
94.0% 76.4% 69.7% 97.2% 93.2% 86.9% 96.3% - 89.3%
Nota QA 88 98.6% 100.0%
Nota Supervisor 435 44 567 - 513 81 18 - 110
206 10 257 26 845 41 36 - 64 39 25
Volume 94.9% - 97.5% 92.3% 62.2% 89.3% 83.3% 86.2%
Volume Supervisor 0.0% 4.9% - 2.1% 4.7% 0.0% 0.0% 2.3% 19 8

89.7% 24.2%

0.5% 0.0% 6.1%

NCG



60 40 35
51 50 35

50 30 27

40 33 25 20
30 28 20
15
15
20 10 8 8 7 10 8 896

10 51

0 0






this means we: this means we:

• Do more with less • Enjoy diverse partnerships,
• Deliver new ideas and approaches and share the benefits with
our customers
by seeking innovation
• Dare to be different • Value strong relationships,
and work hard to build them

this means we: this means we:

• Actively engage with your business • Listen intently to understand
your goals
• Communicate often and
transparently • Set realistic expectations

• Protect your (and your customers’) • Add greater value through deep
data privacy understanding of your business
and your brand
• Always act in the best interest
of your brand