e-book English for Hotel Staff SMKN 1 Metro(1)

English for

Staff

Vocational Siwi Nugroho Widhi

High School 0

........................

HOTEL
ACCOMMODATION
PROGRAM (GRADE X)

 Do you think working in a hotel is cool? Why?
 What positions in a hotel can vocational school

graduates apply for?
 What particular skills do you think are needed

for those positions?
 What good characters should you have when you

work in a hotel industry?

PREFACE
English for Hotel Staff is a supplementary book for Hotel Accommodation Program students in Vocational High School.
The purpose of this book is to prepare students for ESP courses, to be ready for their training program. It promotes the
development of the four language skills in a variety of ways throughout one semester and enables learners to proceed
smoothly from one lesson to another.
It consists of three units based on the three main departements in hotel; Front Desk, Food and Beverage, and
Housekeeping. The authentic nature of the reading passages stimulates the expression of ideas in both controlled and free
discussions. It follows that the lessons focus on both the process and the product of language learning.
This book is accompanied by a video/audio CD from which learners can benefit in developing their pronunciation,
intonation, and stress. It also includes links to the internet and a vocabulary list with authentic pictures to provide students
with the opportunity to learn real things in the hotel.

Siwi Nugroho Widhi

Editors:
Prof. Dr. Patuan Raja, M.Pd, Dr. Flora, M.Pd, Dr. M. Sukirlan, M.A., Andreas Aris E.M, M.Pd, Yuseva Ariyani I, M.Ed
Mangasa Aritonang, Ph.D

1

audio linked to
internet

video linked to
internet

text/ info linked to
internet

additional grammar
video from BBC

http://www.novotel.com/gb/hotel-6647-novotel-lampung/index.shtml

TABLE OF CONTENT Handling reservation PAGE
FRONT DESK Taking a reservation by phone 6
10
FOOD AND BEVERAGE Welcoming and sitting the guest
Taking order 18
19
HOUSEKEEPING Cleaning up room
Handling complaints 30
31

Cover: Novotel Lampung

2

FRONT
DESK

3

In this modul you will learn about

 Handling reservation
 Taking reservation by phone

www.minitime.com
4

1. Front Desk
Agent (FDA)

http://bangkokinfopack.yolasite.com/Culture.php

1. Look at the pictures below. What are they?

Learn other things usually found in the front desk on page 13-14
5

Watch the video and discuss the questions
below.

 What does a front desk agent do when

he/she handles a reservation?

 What information from the guest does

he/she need for a reservation?

2. Listen to the key words.
Listen again and repeat the words.

registration, identity, passport, rate, porter, briefcase, fill, key

3. Read the conversation and answer the questions.

Handling Reservation

A. Having made a reservation before.

FDA : Good afternoon, Sir. May I help you?

Guest : Good afternoon. I’m Douglas and I have made a reservation for December 23-25.

It was paid.

FDA : Just a moment, please. Let me check it on the list.

Philip Douglas from London, a double room, is that right, Sir? The room rate for a

double room is US$ 90.00 per night including breakfast and tax.

Guest : Yes, that’s right.

FDA : Thank you.

Please fill in this registration card, Sir.

Guest : Okay, thank you. (filling in)

Here you are.

FDA : May I have your identity card or a passport, please?

Guest : Sure. Here you are.

FDA : We need a copy of it, Sir, a minute, please.

(copying)

Here you are. Well, Sir, here is the key of your room. Your room is 109.

Guest : Yes, thank you. Can you show me where my room is?

FDA : A minute please, a porter will help you to bring your briefcase and show you the

room.

Guest : Thank you. ( a porter is coming)

1. Who is the guest?

2. Where does he live?

3. What room has he reserved?

4. How much will he pay if he stays for 3 nights?

6

4. Practice the conversation in task 4 with your partner.
Change the name, date, number of the room and the rate of
the room.

HOW TO SAY IT

Greeting

Good morning, (Mr.../Mrs.../Mr. and Mrs..../Miss...). How are you?

Good afternoon, (sir/ madam/ladies and gentlemen). How are you, today?

Good evening, .... Welcome to…

Welcome back to…

If you greet the guest first

1. Hotel Staff : Good morning (Mr. …). How are you today?
Guest : I’m fine, thank you.

Hotel Staff : I’m glad to hear that.

2. Hotel Staff : Good morning (Mr. …). How are you today?
Guest : I don’t feel well.
Hotel Staff : I’m sorry. Is there anything I can do for you?

Would you like to see a doctor?
I hope you’ll get better soon.

If the guest greets you first

Guest : Good morning. How are you today?

Hotel Staff : I’m very well, thank you. How are you, sir/madam?

Offering help

Hotel Staff : May I help you, sir/madam?
How may I help you, sir/madam?
Is there anything I can do for you?
May I be of any assistance?
Please allow me to help you.

Asking for something

Hotel Staff : May I know your full name, please?
Would you mind giving me your credit card, please?
Could I see your identity card, please?
Could I see your passport, please?
What’s your address?
What is your telephone number?
For how many nights, please?
How long would you like to stay?
How long will you be staying?

7

What type of the room would you like, Sir/Madam?
How many people will be staying, Sir/Madam?

Giving Information about the Hotel
There is/are...... in our hotel.
We offer you ....
We have ...
It is located ....

Offering Service
Hotel Staff : May I …

May I carry the briefcase for you?
May I help you park the car?
Would you like me to …?
Would you like me to bring a new glass, Sir/Madam?
If you’d like, I could …
If you’d like, I could call a taxi for you.
If you’d like, I could phone the reception desk and ask.
Let me help you with that, Sir/Madam.

Asking permission
Hotel Staff : May I …?

May I help you with that?
Would it be possible to …/for me to …?
Would it be possible to have a look inside your room, Sir/Madam?
Would it be possible for me to move your bag, Sir/Madam?

Giving items to guests
Hotel Staff : Here is …, Sir/Madam?

Here you are, Sir/Madam?
This is …, Sir/Madam?

Showing that you understand
Hotel Staff : I see/Certainly / Of course.

Oh dear. (for bad news)
Oh! I’m sorry to hear that. (for bad news)

When you have difficulty understanding someone’s speaking
Hotel Staff : I beg your pardon, Sir/Madam?

Pardon?
Can you say it again, please?

When you ask the guest to wait
Hotel Staff : A minute, please.

Just a moment, please.
Hold on, please. (on the phone)
A minute, please, let me check it first.

8

MODALS

With Verb With To be

We will give you a special offer. The porter will be here soon.
Will you pay with credit card? Will you be in the meeting room?
Can I help you? It can be colder in the morning.
May I see your passport? I may be late.
I must go now. You must be tired.
Should we have breakfast after 7? We should be there on time.
Could you tell me your address? It could be better.
Would you fill in the form, please? Would it be possible if we check it now?
Would you like to have dinner? Would you like to be in the main lobby?
Would you like me to clean it now?

PRESENT SIMPLE

With Verb With To be

We have a restaurant with western cuisines. I am a front desk agent.
It is cozy and children-friendly.
It has a big pool. We are happy to meet you.
We don’t have a jacuzzi. He is one of the helpful staffs.
It doesn’t have an ocean view.

will would may must stay be give leave be

shoud can could to park ring be to bring put

5. Complete the sentences with the words from the two boxes. The modal
in the first box can be used more than once.

1. The rooms ......... ......... in a good condition before the guests come.
2. .........you like .........your car in the basement, please?
3. They ......... ......... here for two nights.
4. Our manager ......... ......... in his room at 8 a.m.
5. ......... you like me ......... your luggage?
6. Well, we ......... ......... now. Our flight is waiting.
7. I think you ......... ......... me first before cleaning up.
8. ......... you ......... me any information about your hotel?
9. ......... I ......... my umbrella here? I’m in a rush.
10.He ......... ......... from Australia. I know it from his accent.

6. What would you say to your guests in the conditions below?

1. You explain to your guest about the facilities of your hotel.
2. You introduce yourself to your guest as an FDA.
3. You offer him a help to take him to the gym room.
4. You ask permission to check his identity card.
5. You offer her a room with garden view.

9

Taking Reservation by Phone

7. Read the conversation below.

Operator : Novotel Hotel. How may I help you?

Caller : Yes. I’d like to make a reservation, please?

Operator : I’ll put you through to reservation.

Hold the line, please.

Reservation : Reservation, Joana’s speaking. May I help you?

Caller : Yes. I’d like to make a reservation

Reservation : Certainly, and could I have your name, please?

Caller : My name is Celine Smith.

Reservation : Right Mrs. Smith. What kind of room would you like?

Caller : I’d like to reserve a deluxe room.

Reservation : When would you like to stay, Madam?

Caller : From the 30th of December for two nights.

Reservation : Fine, Madam,30th December for two nights, deluxe room. I’ll

check. Yes, it’s available. Is this a company or personal booking?

Caller : Oh, it’s personal

Reservation : Would you like one of our executive rooms, Mrs. Smith, on the top floor

so you can see the view of the sea?

Caller : No, thank you.

Reservation : Alright. Will you be paying by credit card?

Caller : Yes, the Visa card.

Reservation : And what’s your visa card number, please?

Caller : Just a minute. It’s 968-0922-7778.

Reservation : So that’s 968-0922-7778. And your address, please?

Caller : 70 Heaven Road, Brisbane, Australia.

Reservation : That’s fine. I’ve reserved the room for you, under the name Celine

Smith. Celine for Charlie, Echo,Lima, India, November, Echo, and Smith

for Siera, Mike, India, Tango, Hotel. Is it right?

Caller : Yes.

Reservation : Well, your reservation number is N 5439. May I have your email adress

to send your registration detail?

Caller : [email protected].

Reservation : Thank you. We have got what we need.

Caller : Thank you, good bye.

Reservation : You are very welcome. We look forward to seeing you soon. Good bye.

8. Practice the conversation above with your partner. Change the name,
date, number of the room and the rate of the room. Try to spell the name like
you read in the dialogue. (See the next page)

10

International Telecommunication Union (ITU) Spelling System

You may use the spelling to
make sure you write the right
name in the reservation
form.

9. Listen to the conversation in the video and fill in the information form
below (click the picture ).

First Name:_____________________ Last Name : _________________________

Arrival : ____________________ Departure : _________________________

Room type : ____________________ Room No. : _________________________

Room rate : ____________________ Total : _________________________

Address : ____________________ Telp. No. : _________________________

CASH/CREDIT CARD:............................No. .................................................

11

10. Work in agroup of 2.
Write a dialogue about reservation. Practise it in our lab in the
next meeting. One will be the guest, and the other will be the
receptionist by filling our Edotel room reservation (and vise
versa). Take 2 pieces of the reservation form for each group. See
you at Edotel! :)

12

Learn the things you can find in the front desk.
The phonetic symbol chart is on page 37.

front desk binder

|frʌnt desk | | ˈ aɪndə |

cutter highlighter note board
nəʊt bɔːd |
| ˈkʌtə | | ˈhaɪlaɪtə |
glue
puncher scissors
|ɡluː |
|pʌntʃə | |ˈsɪzəz |

tape stapler flashdisk paper clip

|teɪp | |ˈsteɪplə | |flæʃ dɪsk | |ˈpeɪpə klɪp |

cashier machine paper name tag

|kæˈʃɪə məˈʃiː | |ˈpeɪpə | | ˈ eɪm tæɡ |

13 pen

|pen |

printer scanner credit card reader

|ˈprɪntə | | ˈskæ ə | |ˈkredɪt k ːd ˈriːdə |

foto copier fax machine cash drawer
|ˈfəʊtəʊ ˈkɒpiə | | fæks məˈʃiː |
| kæʃ drɔː |

Back to
page 5

How is your learning progress in this unit?
NOT TOO GOOD
GOOD
VERY GOOD
Come to your teacher and share if you need
any help or extra practices.

14

15 15

In this unit you learn about
 Welcoming and seating customer
 Taking order
 Handling complaints

16
16

http://www.claytonhotelcardifflane.com/dining/

2. Waiter/
Waitress

1. Look at the pictures
below. What are they?

17

Watch the video and let us talk about the following
questions:

 What does a waiter/waitres do when he/she

welcome the customers in the restaurant?

 What does a waiter/waitress do when he/she takes

orders?



2. Listen to the key words.
Listen again and repeat the words.

allow , guest, menu, reservation, seat, suitable,
waiter, waitress

WELCOMING AND SITTING THE CUSTOMER

3. Read the dialogue.

Waiter : Good evening, sir. Welcome to Castelo.
Do you have a table reservation?
Guest
Waiter : No. I’m afraid not.
: That’s alright. Would you like a table in smoking
Guest
Waiter or non- smoking area?
Guest : Non-smoking, please.
Waiter : Please come with me. Is this table for your liking?
: It’s perfect.
Guest : Would you like to take a seat? Please allow me.

Waiter (pull back a chair)
Guest : Thank you.

What do you have today?
: Here is the menu, Sir.
: Thank you.

4. Now, practice the conversation above with your partner, but not your
deskmate. Change the name of the restaurant and do role play .

18

Watch the video. Learn the conversations between the
waiter/waitress and the customer.

TAKING ORDER

5. Read the dialogue and answer the questions.

Waiter : Good evening, sir. Welcome to Castelo.
Do you have a table reservation?

Guest : No. I’m afraid not.
Waiter : That’s alright. Would you like a table in smoking

or non- smoking area?
Guest : Non-smoking, please.
Waiter : Please come with me. Is this table suitabe for you?
Guest : It’s perfect.
Waiter : Would you like to take a seat? Please allow me.

(pull back a chair)
Guest : Thank you. May I have the menu?
Waiter : Here you are, Sir
Guest : Thank you. Mm..I’d like to have a chicken salad and a tomato

juice, please.
Waiter : A chicken salad and a tomato juice. Alright. A moment, please.
(10 minutes later)
Waiter : Here are your chicken salad and a tomato juice.
Guests : Thank you.
Waiter : Anytime, Sir. Enjoy your meal.

1. What is the name of the restaurat?
2. Did the guest make a table reservation before?
3. In what area would the guest like to sit?
4. Does he like the table?
5. What would the guest like to order?

19

HOW TO SAY IT

Greeting and Sitting Customer
Good evening. Do you have a table reservation?
Good afternoon, welcome to our hotel restaurant.
Could you please come with me?
Would you come this way?
Is this table for your liking?

Taking a table reservation
Where would you like to sit?
Is it smoking or non-smoking area?
A table for how many people?

Ordering something
Excuse me, can I order some toasts, please?
Can I have a bowl of cereal?

Taking order
May I take your order, please?
I’m sorry, I will come back for the order when you are ready.
What would you like to have?
What would you like to start with?
What would you like anything to drink?
How would you like your steak?
May I recommend our special dish of the day?
May I suggest one of our most popular dish?
May I repeat your order? There are...

Complaining
Excuse me, we ordered a cup of coffee and a toast, but they didn’t come.
Excuse me, I’m afraid you gave us the wrong order.
Sorry, but I didn’t order a salad with chicken.
Sorry, the orange juice you served was a too sour.

Apologizing
I apologize for the problem/your incovinience.

20

6. Now,with your deskmate, make a conversation at the restaurant.
The customer will order something. The waiter/waitress is ready
to sit the customer and take the order. Look at the pictures
below to help you with the menu or you may use the things on
page 25-26.

21

SIMPLE PAST

With Verb With To be
You gave me the wrong order. The room was too hot.
You didn’t give me the meat I wanted. The meat was not well done.
Did we give you the good service? Were the snacks sugar free?
How did you cook this? How was the food?
When did you do the reservation? When were you there?
Who cooked this special dish? Who was the chef this morning?

7. Put the verbs into the simple past form.

1. The Davidsons (call) ________________for the cancellation on Monday.
2. ________________ you (get) ________________ the reservation confirmation?
3. The steak (be) ________________ medium rare.
4. They (sit, not) ________________ near the entrance door.
5. The man (leave) ________________ the tip on the table.
6. There (be) ________________ 250 people in the banquet.
7. We (set) ________________ 20 chairs in the meeting room.
8. The cafe (be, not) ________________ good for dining.
9. The florists (be) ________________ ready in the ballroom before the party.
10. ________________(be) the facilities children-friendly?
11. What ________________ you (serve) ________________ for the children?
15. How________________ she (serve) ________________ the customers?

8. Write 4 sentences in past with verb and other 4 with to be. Later you will
raise your hand to read 2 sentences you like the most.

......................................................................................................
......................................................................................................
......................................................................................................
......................................................................................................
......................................................................................................
......................................................................................................

22

9. Read a review of a restaurant in a public website ‘Zomato’ below and
answer the questions (click the text to go directly to the web).

1. What is the name of the restaurant?
2. What did she order in the restaurant late at night?
3. How did she think about the order?
4. What did she think about the service?
5. What did she think about the croissant?
6. What is machiato?
7. Did she like the machiato? What did she think about the

machiato?
8. What do you think about the hotel’s comment for the

review?

23

10. Look at the situation above. A customer is complaining about the
noisy restaurant. As a waiter/waitress, what will you do when you find
such situation? Write, then share it.

24

Learn the things you can find in the restaurant Back to
The phonetic symbol chart is on page 37. page 19

asparagus soup

| əˈspærəɡəs suːp |

mango salsa

| ˈ æŋɡəʊ ˈsælsə |

cutlery baked potato

| ˈkʌtləri | | beɪkt pəˈteɪtəʊ |

tomato pesto
| təˈm ːtəʊ pesto |

bruschetta

(brus-sket-ah)

garlic bread

| ˈɡ ːlɪk red |

ravioli medium rare steak

| ˌræ ɪˈəʊli | | ˈ iːdɪəm reə steɪk |
25

sponge cake Back to
page 19
| spʌndʒ keɪk |
grilled chicken

| ɡrɪld ˈtʃɪkɪ |

mocktail

|ˈ kteɪl |

cocktail

|ˈk kteɪl |

croissant muffin

| ˈkrwæsɒ~ | | ˈ ʌfɪn |

fruit salad

|fruːt ˈsæləd |

How is your learning progress in this unit?
NOT TOO GOOD
GOOD
VERY GOOD
Come to your teacher and share if you need
any help or extra practices.

26

HOUSE
KEEPING

27

In this unit you learn about
 Asking for permission for

cleaning up the room
 Handling complaints

www.amathus.com
28

3. Housekeeping
Attendant

www.madeinchina.com

1. Look at the pictures below. What rooms are they?

Learn other things usually found in the front desk on page 35-36
29

Watch the video about a room attendant and let
us talk about the following questions.

 How important is a room attendant in a hotel?
 What does a room attendant do in a hotel?
 Do you think a room attendant also needs to

master English?

2. Listen to the key words.
Listen again and repeat the words.

apologize, attendant, convenience, charge,
faucet, inconvenience, pleasure, properly,

CLEANING UP THE ROOM

3. Read the dialogue.

DIALOGUE 1
Room attendant : Good morning, Sir. I am a room attendant, and I’m in charge of

your room. May I clean your room now?

Guest : Good morning. Hm... I will leave in 10 minutes. Will you wait?

Room attendant : Alright, Sir. I will come in 10 minutes and do the clean up.

Guest : Thank you.

Room attendant : Anytime, Sir.

DIALOGUE 2 (by phone)

Room attendant : Good morning, housekeeping department, can I help you?

Guest : Good morning. I should leave in 15 minutes. Can you clean my room
while I’m away?

Room attendant : Alright, Sir. What room is it?

Guest : 109

Room attendant : We will come and clean it in 15 minutes, Sir.

Guest : Thank you

Room attendant : By all means, Sir. Enjoy your day.

4. Now, practice the conversations above with yourdeskmate.

30

HANDLING COMPLAINT

5. Read the dialogue and answer the questions.

DIALOGUE 1 (by phone)

HK attendant : Good afternoon, can I help you?

Guest : Good afternoon. I am calling to tell you that the faucet in

my room doesn’t work properly.

HK attendant : What’s wrong with it, Sir?

Guest : When I used it this morning, it took more than 5 minutes

just to make it off.

HK attendant : We apologize for the inconvenience, Sir. I will come and

check it now. What room is it, Sir?

Guest : It’s okay, but can you come in 10 minutes? I need to

prepare anything before I leave. I’m in room 77.

HK attendant : Alright, Sir. I will come and check it in 10 minutes.

Guest : Thank you then.

HK attendant : My pleasure, Sir.

(10 minutes later)

HK attendant 1 : Excuse me, we come to check the faucet.

Guest : Oh, okay, please come in.

HK attendant 2 : How’s your stay, Sir?

Guest : Good, except the faucet.

HK attendant 2 : We are really sorry for that. We will make everything set

up for your convenience.

Guest : Thank you. I am leaving now.

HK attendant 2 : Alright, Sir. Enjoy your day.

1. Why is the guest calling?
2. In what room is the guest?
3. Mention 2 things that the guest complain.
4. How does the house keeping attendant apoligize for the problem?
5. What will the housekeeping attendant do, next?
6. What will the house keeping attendant do to make sure everything set up

before the guest comes?

6. Now, practice the conversations above in a group of 3.
31

HOW TO SAY IT

Asking for permission
Excuse me, may I come in?
Excuse me, may I clean the room now?
Excuse me, may I check the bathroom, please?
Excuse me, may I set up the bed with cleaner bed sheets?
Excuse me, would you mind if I clean the room now?
Excuse me, would you mind if I check the air conditioner now?

Complaining
There is a small bug on the bed.
There are no toiletries in my room.
There aren’t toiletries in my room.
There is no TV remote control in my room.
There is no tissue in the toilet.
There are some ants on the floor.
My neighbours are too noisy.
The room is too hot.
The bed is not comfortable.
The shower doesn’t work properly.
The air conditioner doesn’t work well.
My room is not set up properly.
Nobody cleaned my room while I was away.
We run out of the toothpaste.
The attendant didn’t really clean it.

Handling Complaints
We apologize for your incovenience. We will check it right away.
We are really sorry for that, Sir. We will make sure everything is well set up.
We apologize for the problem, Sir. We will bring you the new towel.
We apologize for your inconvenience, Sir. We will bring you your laundry right
away.

7. Find a partner (not your deskmate), make a dialogue between a
guest and a room attendant like on page 30 and play it.

32

THERE IS/ARE PASSIVE VOICE
There is a small bug on my bed. The bed is well set up.
There are some ants in my room. The room is cleaned every morning.
There is no hot water in my bathroom. The air conditioner is checked
There is not hot water in my bathroom. regularly.
There are no toiletries in my bathroom The devices are well maintained.
There are not toiletries in my bathroom.
Is there a quilt in my room?
Are there new pillow case in my room?

8. You are the guest. Talk to your attendant using ‘there is/are’ based on the
problems below.
1. You need some hangers, but you cannot find any.
2. You see a little spider under the bed.
3. You need a hand towel but you can’t find it in the bathroom.
4. You see some ants near the dressing table.
5. You need an alarm clock, but you don’t find it.
6. You need an air conditioner remote control, but you can’t find it.
7. You need coffee cups in your room, but you don’t get them.
8. You cannot find the BBC channel on TV.
9. You cannot find hangers in the wardrobe.
10. You find a stain on the rug.

9. Put the verbs into passive forms.
1. The pools (clean) ___________________ every Monday.
2. The bed sheets (wash) ___________________ properly.
3. The grass (mow) ___________________ every 3 days.
4. The sink (check) ___________________ regularly.
5. The broken shower (repair) ___________________ soon.
6. The tables (wipe) ___________________ everyday.
7. The rug (vacuum) ___________________ everyday.
8. The floor (mop) ___________________ every morning.

Passive Voice

Learning Passive Voice from a video

33

10. In a group of 5, please take a paper roll with the name of a hotel in it.
Go to the hotel’s website (click the picture). Write a report about the
hotel, find about the facilities, types of the room it offers, and what
public areas it has. See you at Edotel’s meeting room and report your
work.

34

Back to
page 29

Learn the things you can find in the guest rooms and
service area. The phonetic symbol chart is on page 37.

couch cushion

| kaʊtʃ | |ˈkʊʃ ̩ |

curtain armchair

| ˈkɜːt ̩ | | ˈ ː tʃeə |

Rug

| rʌɡ |

mirror

| ˈ ɪrə |

table lamp

| ˈteɪ l ̩ læ p |

plug switch

| plʌɡ swɪtʃ |

mat standing lamp

| mæt | | ˈstændɪŋ læ p |

35

toiletries wiping cloth

| ˈtɔɪlətriz | | ˈ aɪpɪŋ kl θ |

cleaning kit

| ˈkliː ɪŋ kɪt |

cleaning cart

| ˈkliː ɪŋ k ːt |

vacuum cleaner

| ˈ ækjʊə ˈkliː ə |

wet-floor sign

| wet flɔː saɪn |

housekeeping cart

| ˈhaʊsˌkiːpɪŋ k ːt |

How is your learning progress in this unit?
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Come to your teacher and share if you need
any help or extra practices.

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Back to Things to Know Unit 1 Unit 2 Unit 3
EXTRA LESSONS
To learn more, just double click the boxes below:

Vocabulary exercise about things in a hotel

Eating Out
Conversation in a restaurant

Ten days in Manchester

Fi d out hat happe s y liste i g to To y s a d May s restaura t o ersatio .
Afterwards, try answering the questions.

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REFERENCES

Adamson, D. (1992). Be our guest: basic English for hotel staff. Prentice Hall.

Oxford Learner's Pocket Dictionary. Oxford University Press, 1991.

Vallen, G. K., & Vallen, J. J. (2013). Check-In Check-Out: Managing Hotel Operations-
9/E.

WEBSITE SOURCES
Unit 1
http://bangkokinfopack.yolasite.com/Culture.php
https://www.youtube.com/watch?v=hduFMiDy38I hotel reservation
https://www.youtube.com/watch?v=oUv2BcxAvjQ handling reservation

Unit 2
https://en.wikipedia.org/wiki/Ravioli
https://en.wikipedia.org/wiki/Garlic_bread
https://en.wikipedia.org/wiki/Bruschetta
https://en.wikipedia.org/wiki/Croissant
https://www.youtube.com/watch?v=sIWm5Fi8Z7Q at the restaurant
https://www.youtube.com/watch?v=pbE41gEQZr4 example of taking order
https://www.zomato.com/jakarta/lobby-resto-hotel-mercure-gambir
www.madeinchina.com
http://www.claytonhotelcardifflane.com/dining/
https://elishevasokolic.wordpress.com/2012/02/27/restaurant-etiquette-the-no-nos/

Unit 3
https://www.favehotels.com
http://www.novotel.com/gb/hotel-6647-novotel-lampung/index.shtml
http://www.redtophotel.com/default-en.html
http://www.melia.com/en/hotels/indonesia/bali/melia-bali-the-garden-villas
http://www.alilahotels.com/jakarta
http://www.minitime.com
www.amathus.com
http://learnenglishteens.britishcouncil.org/grammar-vocabulary/grammar-
videos/passive-forms

Extra lessons:
http://learnenglishteens.britishcouncil.org/skills/listening-skills-practice/eating-out
http://learnenglishteens.britishcouncil.org/grammar-vocabulary/vocabulary-
exercises/hotels
http://www.bbc.co.uk/worldservice/learningenglish/business/tendays/day10dialoguebd.
shtml

sound and transcription:
https://ssl.gstatic.com/dictionary/static/sounds/de/0/WORD.mp3
http://www.photransedit.com/online/text2phonetics.aspx

Pictures of Things To Know Unit 1-3:
Gree Lea es E glish Ce tre s Word Ba ks

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