CE0146_Newsletter_August_17

Milo MESSAGE
AUGUST 2017
Whats inside...
• School Uniforms/Accessories
• Festival & Events
• Birthdays
• Guess Who
• Company Update
• Thames Event Feedback
• Our Values
• On the Horizon
• We're Hiring
• Refer a friend

TURN TO PAGES 2,3 + 4 NOW FOR OUR School & Festival SPECIAL...

School Uniforms

Asda – Pack of 5 Asda – Girls Gingham Asda – Girls Grey
white polo tops for £6 School dress for £5 School trousers for £5
http://bit.ly/2rMfFd9 http://bit.ly/2swsi9l http://bit.ly/2sLzVdU

Sainsbury’s – Pack of 2 Tesco - Pack of 2 boys
grey boy’s trousers for £7 grey school shorts for £7

http://bit.ly/2sm1JVP http://bit.ly/2sS5zXC

Asda – Black P.E School shoes for £2.50
http://bit.ly/2rQHEmU

2

School Accessories

Wilko Pencil Case Slim –
£3 from Wilkinsons

http://bit.ly/2tJmNmW

Pack of 12 colouring crayons – Pack of 10 BIC assorted pens -
£3 from Wilkinsons £2.50 from Wilkinsons
http://bit.ly/2sLATqy http://bit.ly/2swgggg

Cupcake Pencil Sharpener – Rainbow twist eraser –
99p from WHSmith 99p from WHSmith
http://bit.ly/2rMlNlG http://bit.ly/2touaAL

Smiggle Lunchbox -
£15 from Smiggle
http://bit.ly/2tJ55A3

Smiggle Backpack -
£33.50 from Smiggle
http://bit.ly/2smeIXm

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FestivaElsve&nts

Creamfields Festival – 24th – 27th Reading and Leeds Festival –
August in Liverpool 25th – 27th August

The line-up includes: The Chainsmokers, The line-up includes: Kasabian, Eminem,
Chase and Status, Sigma and Stormzy Muse, Noel Gallagher and You me at Six

Bristol International Balloon Boardmasters Festival –
Fiesta – 10th – 13th August 9th – 13th August

Held at the Ashton Court Estate in Balloon Join a crowd of over 40,000 people and
attracts over 150 hot air balloons from enjoy listening to live music and watching
across the world.
professional surf and skateboarding
competitions.

4

Birthdays coming up... and shares it with

Siân Hickman 01/08 Yves saint Laurent
Kellie Stephens 12/08
Camille Le Long 12/08 Real name Yves Henri Donat Mathieu-Saint-Laurent. He is a
Luke Hanson 18/08 Fashion Designer.

Long Service... Pete Samprass

1 Year Rhiannon Allport 25/07 Petros "Pete" Sampras is a retired American tennis player widely
regarded as one of the greatest in the history of the sport.

Cara Delevingne

Is an English fashion model and actress. She signed with
Storm Model Management after leaving school in 2009.

Patrick Swayze

Patrick Wayne Swayze was an American actor,
dancer, and singer-songwriter.

2 Years Jessica Scott 24/08

1 Year Lee Roberts 01/08 3 Years Camille Le Long 18/08

1 Year Allison Wright 08/08 3 Years Erin Pugh 18/08

1 Year Matt Cheadle 30/08 12 Years Bronte Wisbey 02/08

Guess Who?

How well do you know your colleagues, can you guess who's behind the shadow?

AB C ANSWERS A. Paul Ingleby B. Phil Lackie C. Maziko Kalebe D. Vicky Cooper E. Erin Pugh F. Kristian Bartlett
DE
F
5

Account Managers HR

After only a month at CE, our newest recruit Tom Barrett has thoroughly enjoyed all his time New Starters
spent at head office, learning so much about the company and most importantly meeting all
the people behind the success, Tom would like to thank everyone he has met and spent time Richard Parkes joins 7th Aug as IT Manager
with for making him feel so welcome.
Paul Price along with the help of Siân Hickman entertained some of his Essex & Kent based Richard Wilson joins 14th Aug as Liability Underwriter
agents at the Chelmsford Races and Sittingbourne Dogs these last few weeks, it was a great
day which brought on a glowing testimonial from TR Youngs, ‘Paul, What a great evening it Karen Horton joins 21st Aug as Commercial Combined
was, had a great time, lovely venue/meal, good laugh/banter & what a great bunch of people, Underwriter
couldn’t have asked for more, well other than not having a win! Please pass my thanks to all
& hope to meet up with you/all again…’ we always promote the ‘stop when the fun stops’ Angela Thompson joins 21st Aug as Account Manager - NI
gambling strap line of course!
Other exciting news to report is we are pleased to announce that our first ever Northern Leavers
Ireland based Account Manager Angela Thompson is due to join us in the third week of
August. This is just in time for the Belfast Conference which looks set to break previous Sadly after almost 5 years Eve Farrell, Marketing Team
attendance records, which I am happy to report will include the President of the Belfast Leader is moving on to a new opportunity and leaves CE on
Institute. I know Mr Lackie is very excited about this year’s event, further information to 3rd August, we all wish Eve the best of luck for the future.
follow over the coming weeks.
There have been multiple cases recently where team work has delivered a great end Bamboo
result, Paul Ingleby summed it up and I quote ‘It certainly shows that working together and
communicating works dividends when either securing a new case or saving a case which you Everyone will receive training on the new Bamboo HR
think is lost…’ Great work and more of the same please. system, various sessions will be taking place early August.

Marketing Summer Reception Cover

This month has seen Digital Marketer Carl Maddison join the Marketing Team. Carl has Dany Jones will be out of the office from 24th July
been spending his first weeks getting to grips with Commercial Express, spending time until 5th September so Reception duties, post and any
with underwriters, Compliance, the Technical Underwriting Team and Kristian, along with a maintenance issues will be covered by Rhiannon and Jo.
number of visits with Sham to our agents so that he can see first-hand who our customers
are and find out more about how our marketing can be best communicated to them through Compliance
the digital platforms. Chris attended the Symphony Cruise on the Thames and has produced
another great video which was sent out to those agents who attended. Additional work on The Account Managers’ due diligence task is now
the Assist launch has also been worked on this month. well underway. We have also received a great audit
report from DTW (really good feedback from their
Inside marketing decorated the Symphony with bunting, pull up banners, table planners and visit). FCA Gabriel return due - currently a work
an A board. A video has been produced for the agents to remember the occasion. in progress.

6 A Compliance strategy is underway which will
involve all departments. Also, changes to the GDPR
and AML rules mean new policies and procedures
will be issued shortly. Finally, Compliance policies
and procedures have been moved to the shared
drive in preparation for Bamboo replacing Milo.

Wholesale

What a busy month it has been in Wholesale!

Louise Caffery has joined our merry band and is now
looking after Combined, Property Owners and Package
and Simon looks after Liability, Renewals and Catering
teams. She has settled in well and already made some
improvements to the department. Louise will be meeting
with all departments during her first few weeks so please
make her welcome.

Tom, Richard and Lee are still heavily involved in Transactor
testing on a daily basis and the underwriters left behind
on the teams are doing a tremendous job in servicing our
brokers. We had a fantastic last day in June and celebrated
by taking everyone out for a pub lunch.

The BINGO incentive was great fun, lots of competition
especially between the ladies. Sally won the first line, Erin
won two lines but we didn’t have an overall winner for
the full house – this will be doubled up into the August
incentive.

The Combined and Liability vacancies have now been
filled with expected start dates of mid August. Fantastic
news for both teams. This will conclude the recruitment in
Wholesale for this year.

Well done everyone!

Positive feedback for Thames Event

We have had such a positive reaction to our Thames event which was on the 12th of July, please see below some of the fantastic thanks to Commercial Express.

A message from Joanna Whippy Feedback from Paul Ingleby's Agents Feedback from Caroline Fisher's Agents

Thank you so much for inviting us to I have had huge thanks from all – mainly email but just got off I just want to say what a fantastic event
London. The hospitality of Commercial the phone with Adam at Summers Insurance who was very yesterday. It all went so well. I have had so
Express is legendary and we are complimentary and we will be working together to focus where we many lovely phone calls today from my agents
grateful that you always remember can build together. I was also worried with their dietary requirements – especially Richard Easterbrook who had such
to invite us. The company was superb! with Gluton/Coeliac needs but they were more than pleased with the a good time - they all without exception glowed
And we both had the most wonderful meals. I have also now arranged a joint uw visit to J Whippy off the about the event. I think this was definitely one
time. Please also pass on our thanks to back of last night to see where we can build here. of our best.
Duncan for his generosity.
Jim at Weald has commented that was nice to meet the CE staff. They One thing I want to add is that Laura (Bewiser)
Apologies for the late “thank you” as have been there from the beginning and it has been fantastic to see was talking to me about Commercial Express
we stayed up in London for the day how CE has grown in a most ethical manner clearly demonstrating in the most wonderful way. She said that CE
yesterday and only made it to the values put on staff and customer service. was fundamental in her decision to stay in
office this morning. Commercial broking – not only did she say
Key Life - It was a fantastic evening to remember with some great how wonderful our service is but that thanks
We would of course like to support company and food. to Camille and Erin her own commercial
Commercial Express more and as development has come on leaps and bounds
promised I would be happy to spend Riversure - Thank you so much for inviting us for the event. We both due to their patient and helpful advice. She was
some time with the underwriter. enjoy it so much! We will all remember this for the rest of our lives. full of praise for the teams and all the excellent
work they do – it was so wonderful to hear. So a
Kind regards, PJ Aiken - We had a wonderful time and was an amazing experience. massive thank you from me on a personal note
Please can you thank all your team for being so welcoming. for making my job so much easier!
Joanna Whippy
I think it is fantastic being involved in something that someone will Also want to add a big thank you to Clare Nash
remember for the rest of their life. It makes me feel so sentimental – Clare you pulled a blinder with my agents,
(old fart I know) hearing things like that and makes it even more you looked after them all so well in the G&T
worthwhile. And to hear comments from Weald where they have Department! Thanks so much one and all.
been on the journey since the beginning, watching CE grow and
maintaining high ethical values – a success in my book. Have a great day!

Thanks all as I thoroughly enjoyed the cruise – you are all a fantastic
bunch and you all had a big part in making my brokers feel loved.

Our Values On the Horizon

• O ur Culture is warm and friendly with a can do attitude. • Bamboo launches 9th August

• W e Communicate effectively to ensure transparency. • ASSIST launch 29th August

• T rust & Support builds long term Relationships with our • Belfast Roadshow 14th September
internal & external partners.
• CE Golf Day 28th September
• Innovation is encouraged & supported in our people,
products & technology.

• Investment in performance through training & development.

• Personal & Professional in our approach.

7

We're Hiring...

Marketing Manager:

Responsible for developing a marketing strategy to reflect the company objectives
and brand. Duties also include budget management, directly managing and leading a
small team; conducting appraisals, developing the team and motivating them. Event
management; organising and attending events, working with other teams, developing
marketing collateral and ensuring the events are communicated appropriately across
different channels. Analysing the marketing activities to see how successful they are,
reporting on this and making recommendations to improve. Market and competitor
research; identifying trends and potential challenges. Content creation for both online
and offline channels.

Refer a friend

Do you have a friend or relative as talented and motivated as you are?

Would they be right for Commercial Express?

You can now refer your friends and family as candidates for roles to work here.

If you have someone in mind for a position, make sure you follow the Refer a
friend policy for the referral bonus.

If you ‘Refer a Friend’ who is recruited as a permanent employee into a role,
you will receive a maximum of up to £750 dependant on certain timelines.

Pass their probation £250

Pass their 6 month service £250

Pass their 1 year service £250

Total £750

BMiEdlaSnTds BSuEsinResVs AIwCarEds

Provider of the Year