EMPLOYEE HANDBOOK Advancing Customers and Society
TABLE OF CONTENT 2 11 10 12 13 14 15 16 17 18 19 20 21 02 03 04 05 06 07 08 09 01 Disclaimer Page Designer Team Introduction Company History Vision And Mission Purpose Of Handbook Contract Of Employment Hours Of Work Transfer And Promotion Leaving The Company Type Of Leave Medical Benefits Special Incentive Salary Adminstration State Of Financial Performance Manangement System Code Of Conduct Award And Recognition Type Of Branch Company Presence Digital Providing
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Muhammad Azri 223211 WEI jiaxiaoman ES04690 CHEN Jiawen ES04755 Muhammad Faiz 225233 Adam Shan 223441 DESIGNER TEAM 4
CIMB Bank Berhad, better known as CIMB, is one of the largest banks in Malaysia and Southeast Asia. Founded in 1924, it has grown into the CIMB Group, which is actually the largest regional financial services group in Southeast Asia. It is directly involved with a variety of financial services, including consumer banking, commercial banking, investment banking, brokerage services, asset management and insurance. With one of the most extensive networks across over 15 countries, CIMB serves millions of customers from all walks of life, including individuals and large corporates.CIMB is an innovative leader with unmatched products and unparalleled customer service in Malaysia. The bank has taken the initiative in the country's economic development process by providing much-needed financing for infrastructure projects, SMEs, and inclusive financial initiatives. INTRODUCTION 5
COMPANY HISTORY Formation and Commencement of Business Year 1924 CIMB was originally Bian Chiang Bank, founded by Wee Kheng Chiang in Kuching, Sarawak. The bank, then, served the local business community. 1974 Bian Chiang Bank was renamed Bank of Commerce Berhad upon expanding operations beyond Sarawak. 1986 Bank of Commerce merged with United Asian Bank to further its operations and create a more established power with competencies around Malaysia. 6
COMPANY HISTORY Formation of CIMB 1991 It was established as the investment banking arm of this newly formed banking group, Commerce International Merchant Bankers Berhad (CIMB). 2003 CIMB Group acquired a 70% stake in Bank Niaga in Indonesia, thereby embarking on its regional expansion course. 2005 The acquisition of Southern Bank by CIMB Berhad in Malaysia greatly expanded its consumer banking business. This acquisition marked a significant milestone in CIMB's transformation into a global banking group. 7
COMPANY HISTORY Regional Development 2006 CIMB expanded its footprint in Southeast Asia by acquiring G. K. Goh Stockbrokers in Singapore and renaming it CIMB-GK. This move strengthens CIMB's presence in the equity and capital markets throughout the region. 2008 CIMB Group merged Bank Niaga with Lippo Bank in Indonesia, forming CIMB Niaga, one of the largest banks in Indonesia. 2009 CIMB continued its regional expansion by acquiring BankThai in Thailand, which was later renamed CIMB Thai. 2012 CIMB entered the Philippine market by acquiring a significant stake in Bank of Commerce. 8
VISION To provide universal banking services in Indonesia as a high-performing, institutionalized and integrated company located in ASEAN and key markets beyond, and to champion the acceleration of ASEAN integration and the region’s links to the rest of the world. VISION AND MISSION To be the leading universal bank in ASEAN, focused on advancing customers and communities. MISSION 9
PURPOSE OF HANDBOOK This handbook will introduce and attempt to explain the various products and services that CIMB offers for its customers. These include savings accounts, loans, credit cards, investment banking services, and Islamic banking products. Introducing Products and Services Detailed Information It has a detailed description of each product and service, including their terms, benefits, and fees, explaining how to use them. This will enable customers to make informed decisions on the product or service that would best meet their needs. 10
CONTRACT OF EMPLOYMENT 1 2 3 Employment Terms Employee Rights Company Policies The contract of employment outlines the terms and conditions of your employment with CIMB Bank, including your job responsibilities, compensation, and benefits. The contract also details your rights as an employee, such as the right to a safe working environment and the right to fair treatment. The contract may refer to specific company policies and procedures that you are expected to follow during your employment. 11
2 HOURS OF WORK 1 2 3 Standard Workday Flexible Work Arrangement Overtime Policy The standard workday at CIMB Bank is typically from 9:00 am to 5:00 pm, Monday through Friday. CIMB Bank offers flexible work arrangements, such as remote work and flexible hours, to accommodate the needs of its employees. The company has a policy for overtime work, outlining the conditions and compensation for working beyond regular hours. 12
TRANSFER AND PROMOTION Internal Mobility CIMB Bank encourages internal mobility, allowing employees to apply for other positions within the company. Perfomance Review Regular performance reviews provide opportunities for feedback and growth, which can lead to promotions. Training and Development CIMB Bank invests in its employees by providing training and development programs to enhance their skills and knowledge. 13
LEAVING THE COMPANY Resignation Employees who wish to leave CIMB Bank must submit a written resignation notice to their manager, following the company's procedures. Exit Interview Before departing, employees may participate in an exit interview to provide feedback and insights about their experience. Final Pay and Benefits Upon leaving, employees receive their final paycheck and any accrued benefits, such as vacation time, according to the company's policies. 1 2 3 14
TYPE OF LEAVE 3 2 1 Annual Leave Employees are entitled to annual leave, allowing them to take time off for personal reasons, such as vacations or family matters. Sick Leave Regularly used when employees are ill or need to attend medical appointments. Sick leave is essential for managing health and ensuring employees do not come to work when they are unwell. Maternity and Paternity Leave Frequently used by new parents. Maternity leave is used by female employees for childbirth and postnatal care, while paternity leave is taken by male employees to support their partners and bond with the newborn. 15
Medical Coverage CIMB Bank provides comprehensive medical coverage for employees and their dependents. Hospitalization The medical benefit plan covers hospitalization expenses, including room and board, surgery, and medications. Outpatient Care Employees can access outpatient services, such as doctor visits and medical tests, under the medical benefit plan. MEDICAL BENEFIT 16
SPECIAL INCENTIVE Performance Bonus CIMB Bank offers performance bonuses based on individual and team achievements, rewarding employees for their contributions. Employee Recognition Program The company has recognition programs to acknowledge and reward employees for outstanding performance, dedication, and contributions to the company's success. Employee Assistance Program CIMB Bank provides an employee assistance program, offering confidential support and resources for employees facing personal or professional challenges. Employee of the Month CIMB Bank recognizes its top performers by selecting an Employee of the Month, showcasing their exceptional work and dedication. 17
SALARY ADMINSTRATION Salary Structure Base Salary: The fixed amount paid to employees based on their role, experience, and qualifications. Allowances: Additional fixed payments for specific purposes, such as housing, transportation, or meal allowances. Bonuses: Performance-based incentives, which could be annual or periodic, depending on individual and company performance. Payroll Process Monthly Payroll Cycle: Salaries are usually processed and paid on a monthly basis. Payroll Software: Advanced payroll software is used to manage salary computations, deductions, and disbursements efficiently. Tax Deductions: Automatic deduction of applicable taxes as per local regulations. Benefits Administration: Inclusion of non-monetary benefits such as health insurance, retirement contributions, etc. Payroll Management Accuracy and Timeliness: Ensuring salaries are accurately calculated and disbursed on time to avoid any disruptions for employees. Confidentiality: Maintaining the confidentiality of salary information to protect employee privacy. 18
63.1% 14.6% 5.5% 5.3% 4.6% 4% 2.6% 58.5% 27.1% 7.6% 6.5% 0.3% 59.2% 23.5% 8.5% 8.5% 0.3% 64.8% 13.9% 5.1% 5% 4.4% 4.4% 2.1% 0.2% STATE OF FINANCIAL Asset Equity and Liabilities Cash and short term funds, reverse repurchase agreements/ reverse Collateralised Commodity Murabahah and deposits and replacements with banks and other financial instituitions Portfolio of financial investments Loans, advances and financing Statutory deposits with central banks Other assests (including intangible assets) Deposits from customers Investment accounts of customers Deposits and placements of banks and other financial institutions Bills and acceptances payable and other liabilities Debt securities issued and other borrowed funds Ordinary share capital Reverses Perpetual preference shares Non-controlling interests 0.1% 0.2% 0.1% 19
PERFORMANCE MANAGEMENT SYSTEM At the heart of CIMB's performance management system is the goal-setting process. Employees work closely with their managers to establish clear, measurable, and achievable goals that align with the organization's strategic priorities. This ensures that individual efforts contribute directly to the bank's overall success. Goal Setting CIMB encourages a culture of continuous feedback, where managers regularly provide constructive feedback to their team members. This approach helps employees understand their strengths, identify areas for improvement, and receive the support they need to enhance their performance and professional development. 03 Regular Feedback 02 01 The performance management system at CIMB includes formal performance reviews, where employees and managers engage in a structured discussion to assess progress, recognize achievements, and set new goals for the next review period. This collaborative approach fosters open communication and helps ensure that everyone is aligned with the bank's objectives. Performance Reviews 20
CODE OF CONDUCT 01 Core value Integrity: Upholding honesty and strong moral principles in all actions. Accountability: Taking responsibility for actions and decisions. Customer Focus: Prioritizing customer needs and building long-term relationships. 02 Workplace Conduct Respect and Diversity: Promoting a workplace culture of respect, inclusivity, and diversity. Harassment and Discrimination: Prohibiting any form of harassment or discrimination. 03 Reporting Violations Whistleblower Policy: Providing channels for reporting unethical behavior or violations without fear of retaliation. Investigation Process: Ensuring all reports are thoroughly investigated and appropriate actions are taken. 21
BEST RETAIL BANK IN MALAYSIA The Asian Banker Excellence in Retail Financial Services Awards 2019 BEST SUKUK BANK Global Finance World’s Best Institutions Award 2019 BEST EQUITY HOUSE IN MALAYSIA Alpha SEA Best Financial Institution Award 2019 AWARD AND RECOGNITION 22
AWARD AND RECOGNITION BEST E-PAYMENT BANK Malaysia e-Payments Excellence Awards (MEEA) 2019 BEST AWARD FOR CG DISCLOSURE MSWG-ASEAN Corporate Governance Award 2018 BEST ISLAMIC FINANCE HOUSE IN ASIA FinanceAsia Achievement Award 2018 23
TYPE OF BRANCH CIMB Bank CIMB Bank is the Group’s commercial bank in Malaysia with 217 branches across the country. It has subsidiaries in Thailand, Cambodia and Vietnam, as well as branches in Singapore, the Philippines, London, Hong Kong, Shanghai and Laos and representative offices in Yangon and Mumbai. CIMB Bank PLC CIMB Cambodia is the Group’s banking franchise in Cambodia, with 14 branches across the country. It offers a wide range of banking products and services for individuals, businesses and corporates. CIMB Vietnam CIMB Bank (Vietnam) Limited is the Group’s banking franchise in Vietnam. Headquartered in Hanoi and with a branch in Ho Chi Minh City, it offers a wide range of banking products and services for individuals, businesses and corporates. CIMB Philippines CIMB received approvals from the Bangko Sentral Ng Pilipinas (BSP) to establish and operate its banking business in the Philippines. With these approvals, CIMB Bank Philippines Inc, launched its digital retail banking business in December 2018 establishing CIMB’s presence in all 10 ASEAN countries. 24
CIMB Islamic CIMB Islamic is the Group’s Islamic banking and financial services franchise, with an extensive suite of innovative Shariah compliant products and services. It operates in parallel with the Group’s universal banking platform. TYPE OF BRANCH 25 CIMB Thai Bank CIMB Thai is the Group’s banking franchise in Thailand. It has been listed on the Stock Exchange of Thailand and is the 8th largest commercial bank in Thailand by assets, with 54 branches nationwide. CIMB Niaga CIMB Niaga is the Group’s banking franchise in Indonesia with 309 branches across the archipelago. It has been listed on the Indonesia Stock Exchange since 1989 and is the sixth largest bank in Indonesia by assets at the end of December 2023.
COMPANY PRESENCE Our Retail and Institutional Customers: Around 25 Million Our Self-Service Access Points: 6,889 Our Retail Branches: 601 Our Workforce: Over 33,000 26
DIGITAL PROVIDING Mobile Banking Convenient and secure access to banking services through CIMB Bank's mobile app. Online Banking Manage your finances anytime, anywhere with CIMB Bank's comprehensive online banking platform. Digital Wallet Enjoy the ease and flexibility of contactless payments with CIMB Bank's digital wallet solution. Virtual Assistance Get quick and efficient support from CIMB Bank's AI-powered virtual assistant. Digital Banking Solutions 27
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