PAST SEM QUESTION

QUOTES CHAPTER 1 CHAPTER 2 CHAPTER 4 CHAPTER 5 CHAPTER 6 CHAPTER 7 CASE STUDY

PAST SEMESTER
QUESTION

DPB10023 PRINCIPLES OF
MANAGEMENT

By: Multazimah Mat Daud

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SLIDESMANIA.COM DPB10023 QUOTES

Inspirational Quotes CHAPTER 1
"Nothing is impossible. The word itself says,
'I'm possible.'" —Audrey Hepburn CHAPTER 2
"Striving for success without hard work is
like trying to harvest where you haven’t CHAPTER 4
planted." —David Bly
"Success is the sum of small efforts, CHAPTER 5
repeated day in and day out." —Robert
Collier CHAPTER 6
"It’s not that I’m so smart, it’s just that I stay
with problems longer." —Albert Einstein CHAPTER 7
"The best way to finish an unpleasant task is
to get started." —Anonymous

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WELCOME CHAPTER 1 CHAPTER 2 CHAPTER 4 CHAPTER 5 CHAPTER 6 CHAPTER 7 CASE STUDY

CHAPTER 1

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SLIDESMANIA.COM INTRODUCTION TO MANAGEMENT WELCOME

TABLE OF CONTENTS MATH

PAGE 1 – JUNE 2019 AND DECEMBER 2018 SCIENCE
PAGE 2 – JUNE 2018 AND DECEMBER 2017
PAGE 3 – JUNE 2017, DECEMBER 2016 AND JUNE 2016 GEOGRAPHY

ENGLISH

HISTORY

SOCIAL

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June 2019 MATH
According to Henri Fayol, every organization
must be managed according to FIVE (5) main SCIENCE
management functions. List all of them. (5m)
GEOGRAPHY
December 2018
According to Henri Fayol, management ENGLISH
consists of specific functions that must be
followed by each manager. List FIVE (5) of HISTORY
the management functions. (5m)

SOCIAL

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June 2018 MATH

Q1 (a) (i) List any FIVE (5) of

managerial roles. (5m) SCIENCE

December 2017 GEOGRAPHY

(i) Describe TWO (2) important of
management. (5m)

(ii) List FIVE (5) principles of an effective ENGLISH
control system. (5m)

HISTORY

SOCIAL

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June 2017 CHAPTER 1

(i) Define management (3m) CHAPTER 2

(ii) Describe THREE (3) levels of CHAPTER 4
management with suitable examples. (12m)
CHAPTER 5
December 2016
CHAPTER 6
(a) Explain FIVE (5) management functions
according to Henri Fayol. (15m) CHAPTER 7

SLIDESMANIA.COM June 2016 CASE STUDY

Q1 (c) There are many levels in
management that involve in planning process.
Draw the diagram of level in management and
describe about it. (11m)

QUOTES CHAPTER 1 CHAPTER 2 CHAPTER 4 CHAPTER 5 CHAPTER 6 CHAPTER 7 CASE STUDY

CHAPTER 2

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SLIDESMANIA.COM PLANNING QUOTES

TABLE OF CONTENTS CHAPTER 1

PAGE 1 – JUNE 2019 AND DECEMBER 2018 CHAPTER 2
PAGE 2 – JUNE 2018 AND DECEMBER 2017
PAGE 3 – JUNE 2017 AND DECEMBER 2016 CHAPTER 4
PAGE 4 – JUNE 2016
CHAPTER 5

CHAPTER 6

CHAPTER 7

SLIDESMANIA.COM CASE STUDY

SLIDESMANIA.COM PAGE 1 QUOTES

June 2019 CHAPTER 1

Every organizational activity must have a CHAPTER 2
proper planning process to ensure that
activities are implemented successfully. A CHAPTER 4
proper planning process ensures activities do
not deviate from the original goals set by top CHAPTER 5
management. Explain FIVE (5) basic steps in
planning process. (10m) CHAPTER 6

December 2018 CHAPTER 7

SLIDESMANIA.COM Planning is a process of forming goals and CASE STUDY
taking suitable action to achieve the goals.
Describe FIVE (5) process of planning.
(10m)

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June 2018 CHAPTER 1

Strategic management is that managers do CHAPTER 2
to develop an organization’s strategies.
Explain the THREE (3) types of strategies CHAPTER 4
used by manager. (10m)
CHAPTER 5
December 2017
En. Othman is the CEO of Teguh Sdn Bhd. CHAPTER 6
He needs to prepare the long term planning
for the company. Describe FIVE (5) steps in
planning process. (10m)

CHAPTER 7

SLIDESMANIA.COM CASE STUDY

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June 2017 CHAPTER 1

Planning provides a foundation for all CHAPTER 2
organizational activities. Organizational
success depends on the ability of managers CHAPTER 4
to develop a plan that brings together the
task that occurs within the organization. CHAPTER 5
Describe FIVE (5) steps in planning process.
(10m) CHAPTER 6

December 2016 CHAPTER 7

En Said the new executive for MakTok
Niaga Sdn Bhd. He needs to prepare the
long term and short term planning for the
company. Briefly describe the FIVE (5) basic
stage in planning process. (10m)

SLIDESMANIA.COM CASE STUDY

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June 2016 CHAPTER 1

Every organization must have proper CHAPTER 2
planning to make sure all planning success.
However sometime planning have some CHAPTER 4
problem too. So, the manager should take a
responsibility about planning in term of the CHAPTER 5
purpose, process and other parties involves.
CHAPTER 6
a) List down FOUR (4) purposes of planning.
(4m)

b) Describe FIVE (5) steps in planning
process. (10m)

CHAPTER 7

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QUOTES CHAPTER 1 CHAPTER 2 CHAPTER 4 CHAPTER 5 CHAPTER 6 CHAPTER 7 CASE STUDY

CHAPTER 4

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SLIDESMANIA.COM LEADERSHIP QUOTES

TABLE OF CONTENTS CHAPTER 1

PAGE 1 – JUNE 2019 AND JUNE 2018 CHAPTER 2
PAGE 2 –DECEMBER 2017 AND JUNE 2017
PAGE 3 –DECEMBER 2016 AND JUNE 2016 CHAPTER 4

CHAPTER 5

CHAPTER 6

CHAPTER 7

SLIDESMANIA.COM CASE STUDY

SLIDESMANIA.COM PAGE 1 QUOTES

June 2019 CHAPTER 1

Interpret FIVE (5) styles of leadership model CHAPTER 2
according to Robert Blake and Jane Mouton
(15m) CHAPTER 4

June 2018 CHAPTER 5

According to Hersey and Blanchard CHAPTER 6
situational leadership theory, leadership
style practiced by managers is influence by CHAPTER 7
THREE (3) factors. List the THREE (3)
SLIDESMANIA.COM factors. (3m) CASE STUDY

Interpret FOUR (4) styles of leadership
model according to Hersey & Blanchard (12m)

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Dis 2017 CHAPTER 1
Interpret Maslow Hierarchy of Needs
Theory that focus in FIVE (5) basic human CHAPTER 2
needs (15m)
CHAPTER 4
Jun 2017
Discuss FIVE (5) major barriers in CHAPTER 5
communication in an organization (15m)
CHAPTER 6

CHAPTER 7

SLIDESMANIA.COM CASE STUDY

SLIDESMANIA.COM PAGE 3 QUOTES

Dis 2016 CHAPTER 1
Explain about the Blake and Mouton’s
managerial grid (15m) CHAPTER 2

Jun 2016 CHAPTER 4
Interpret how would you motivate employees
to achieve your organizational goals with CHAPTER 5
reference to at least one model of motivation
(11m) CHAPTER 6

CHAPTER 7

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QUOTES CHAPTER 1 CHAPTER 2 CHAPTER 4 CHAPTER 5 CHAPTER 6 CHAPTER 7 CASE STUDY

CHAPTER 5

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SLIDESMANIA.COM CONTROLLING QUOTES

TABLE OF CONTENTS CHAPTER 1

PAGE 1 – JUNE 2019 AND DECEMBER 2018 CHAPTER 2
PAGE 2 – JUNE 2018 AND DECEMBER 2017
PAGE 3 –JUNE 2017 AND DECEMBER 2016 CHAPTER 4

CHAPTER 5

CHAPTER 6

CHAPTER 7

SLIDESMANIA.COM CASE STUDY

SLIDESMANIA.COM PAGE 1 QUOTES

June 2019 CHAPTER 1

List FIVE (5) principles of effective CHAPTER 2
controlling. (5m)
CHAPTER 4
Controlling can focus on activities before,
during and after a process was held. Explain CHAPTER 5
the THREE (3) types of controlling by
timing that can be implemented in the CHAPTER 6
organization.
CHAPTER 7
December 2018
SLIDESMANIA.COM CASE STUDY
Describe TWO (2) types of control by
timing. (5m)

Explain FIVE (5) principles of effective
controlling. (15m)

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June 2018 CHAPTER 1

State FIVE (5) principles of effective CHAPTER 2
controlling in organization. (5m)
CHAPTER 4
Briefly describe THREE (3) steps of
controlling process in organization. (5m) CHAPTER 5

Explain THREE (3) types of control by timing CHAPTER 6
in organization. (9m)
CHAPTER 7
December 2017

Every organization needs control. Explain
THREE (3) steps involved in implementing
control process. (15m)

SLIDESMANIA.COM CASE STUDY

SLIDESMANIA.COM PAGE 3 QUOTES

June 2017 CHAPTER 1
Q1 (a) Explain THREE (3) types of control
by timing in an organization. (10m) CHAPTER 2

December 2016 CHAPTER 4
Q1 (b) Briefly explain FIVE (5) principles of
an effective control system. (10m) CHAPTER 5

CHAPTER 6

CHAPTER 7

SLIDESMANIA.COM CASE STUDY

QUOTES CHAPTER 1 CHAPTER 2 CHAPTER 4 CHAPTER 5 CHAPTER 6 CHAPTER 7 CASE STUDY

CHAPTER 6

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SLIDESMANIA.COM STAFFING QUOTES

TABLE OF CONTENTS CHAPTER 1

PAGE 1 – JUNE 2019 CHAPTER 2
PAGE 2 – DECEMBER 2018
PAGE 3 – JUNE 2018 CHAPTER 4
PAGE 4 –DECEMBER 2017
PAGE 5 – JUNE 2017 CHAPTER 5
PAGE 6–DECEMBER 2016
PAGE - JUNE 2016 CHAPTER 6

CHAPTER 7

SLIDESMANIA.COM CASE STUDY

SLIDESMANIA.COM PAGE 1 QUOTES

June 2019 CHAPTER 1

(a) Describe any TWO (2) types of mistakes CHAPTER 2
often performed by managers or evaluators
during the performance evaluation process. CHAPTER 4
(5m)
CHAPTER 5
(b) As a manager in the Human Resources,
you received lots of complaints from your CHAPTER 6
subordinates. They are unhappy with the
unpleasant working environment, job CHAPTER 7
security, workload, fear of change and long
SLIDESMANIA.COM working hours. Therefore, the Human CASE STUDY
Resources plays a big role in retaining staff
in the organization. Apply any FOUR (4)
methods used to retain staff in the
organization. (10 m)

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December 2018 CHAPTER 1

(a) Staffing process is a series that are CHAPTER 2
performed continuously to enables an
organization in obtaining suitable candidates CHAPTER 4
to hold suitable positions at a suitable time to
achieve the organizational goals. CHAPTER 5

(i) Explain TWO (2) important of staffing. CHAPTER 6
(5m)

(ii) Choose FIVE (5) methods used in
maintaining staff turnover. (10m)

CHAPTER 7

SLIDESMANIA.COM CASE STUDY

SLIDESMANIA.COM PAGE 3 QUOTES

June 2018 CHAPTER 1

(a) Staffing process in the management of CHAPTER 2
human resources that involves activities of
preparing employees for the organization and CHAPTER 4
maintaining a satisfactory level of employee
performance. CHAPTER 5

a) Explain TWO (2) categories of skills in CHAPTER 6
employee training. (5m)

b) Elaborate FIVE (5) methods used to
maintain staff turnover. (10m)

CHAPTER 7

SLIDESMANIA.COM CASE STUDY

SLIDESMANIA.COM PAGE 4 QUOTES

December 2017 CHAPTER 1

(a) Staffing is one of the most important CHAPTER 2
managerial functions that helps in obtaining
and fulfilling various positions in the CHAPTER 4
organization with most suitable and capable
person. CHAPTER 5

(i) Discuss TWO (2) important of staffing. CHAPTER 6
(5m)
CHAPTER 7
(ii) External hiring involves hiring people from
SLIDESMANIA.COM outside of the organization. There are CASE STUDY
several methods to conduct external hiring.
Illustrate FIVE (5) method on how a manager
can implement the external hiring process.
(10m)

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June 2017 CHAPTER 1

(a) Staffing is one of the most important CHAPTER 2
managerial functions that helps in obtaining
and fulfilling various positions in the CHAPTER 4
organization with most suitable and capable
persons. CHAPTER 5

(i) Sketch the staffing process in right CHAPTER 6
sequence. (7m)

(ii) Interpret FOUR (4) important of staffing.
(7m)

CHAPTER 7

SLIDESMANIA.COM CASE STUDY

SLIDESMANIA.COM PAGE 6 QUOTES

December 2016 CHAPTER 1

Q3 (a) Sarah is the Head of Human CHAPTER 2
Resource Department of a newly formed
company. She needs to make some major CHAPTER 4
changes in the company’s policies. She
noticed that the company’s staff turnover is CHAPTER 5
quite high and it affects the company’s
production. She has to find ways in retaining CHAPTER 6
the staff. In this situation, interpret FIVE (5)
methods available for her to practice in the
company. (15m)

CHAPTER 7

SLIDESMANIA.COM CASE STUDY

SLIDESMANIA.COM PAGE 7 QUOTES

June 2016 CHAPTER 1

Q2 (a) Recently your Human Resource Department received lots CHAPTER 2
of complaints from your subordinates. They were unhappy with the
unpleasant working environment; job insecurity, perceptions of CHAPTER 4
unfairness, stress from the increased workload, fear of change and
long working hours. As a Human Resource Manager, explains what CHAPTER 5
would you do to retain your staffs in an organization? (6m)
CHAPTER 6
(b) (i) Illustrate the flow chart of The Process Staff Hiring in an
organization. (7m) CHAPTER 7

SLIDESMANIA.COM (ii) Explain any FOUR (4) methods of External Hiring stated below : CASE STUDY

1. Application Form

2. Job agency

3. Advertisement

4. Future Graduate

5. Internship

6. References

QUOTES CHAPTER 1 CHAPTER 2 CHAPTER 4 CHAPTER 5 CHAPTER 6 CHAPTER 7 CASE STUDY

CHAPTER 7

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QUOTES CHAPTER 1 CHAPTER 2 CHAPTER 4 CHAPTER 5 CHAPTER 6 CHAPTER 7 CASE STUDY

DECISION MAKING

TABLE OF CONTENTS

PAGE 1 – JUNE 2019
PAGE 2 –DECEMBER 2018 AND JUNE 2018
PAGE 3 –JUNE 2017

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June 2019 CHAPTER 1

Q3 (c) The process of decision-making CHAPTER 2
involves selecting the most appropriate
alternatives out of the alternatives that are CHAPTER 4
available. As a manager, you are required to
interpret any TWO (2) conditions of decision CHAPTER 5
making that will use to solve the problem in
the organization.

CHAPTER 6

CHAPTER 7

SLIDESMANIA.COM CASE STUDY

SLIDESMANIA.COM PAGE 2 QUOTES

December 2018 CHAPTER 1

Q3 (b) There are many group decisions CHAPTER 2
making techniques that can be used by the
management team. Exhibit any TWO (2) of CHAPTER 4
the techniques. (10m)
CHAPTER 5
June 2018
CHAPTER 6
Q3 (b) There are several ways to improve
group decision making techniques. Interpret
any TWO (2) of the techniques. (10m)

CHAPTER 7

SLIDESMANIA.COM CASE STUDY

SLIDESMANIA.COM PAGE 3 QUOTES

June 2017 CHAPTER 1
Q3 (a) Apply FOUR (4) techniques that can
be used in group decision making. (10m) CHAPTER 2

Q3 (b) There are many group decision- CHAPTER 4
making techniques that can be used to make
the decision making process more effective CHAPTER 5
and efficient. Exhibit any TWO (2) of the
techniques. (10 m) CHAPTER 6

CHAPTER 7

SLIDESMANIA.COM CASE STUDY

WELCOME CHAPTER 1 CHAPTER 2 CHAPTER 4 CHAPTER 5 CHAPTER 6 CHAPTER 7 CASE STUDY

CASE STUDY

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SLIDESMANIA.COM WHAT IS MANAGEMENT ? QUOTES

In your groups you should brainstorm ideas CHAPTER 1
concerning what is meant by the term
'management' and then discuss whether you CHAPTER 2
believe management within profit
organizations is essentially the same as CHAPTER 4
within not‐for‐profit organizations.

CHAPTER 5

CHAPTER 6

SLIDESMANIA.COM CHAPTER 7 CASE STUDY

SLIDESMANIA.COM MANAGEMENT FUNCTIONS QUOTES

Identify the five managerial functions CHAPTER 1
suggested by Fayol. Which of these
functions were discussed (either directly or CHAPTER 2
indirectly) in the film clip and which were
not? CHAPTER 4

CHAPTER 5

CHAPTER 6

SLIDESMANIA.COM CHAPTER 7 CASE STUDY

SLIDESMANIA.COM CONTROLLING PROCESS QUOTES

Question 1 CHAPTER 1

Hina Sweets is a renowned name for quality sweets since CHAPTER 2
1935. Harsh the owner of Hina Sweets was worried as the
sales had declined during the last three months. When he CHAPTER 4
enquired from the Sales Manager, the Sales Manager
reported that there were some complaints about the quality CHAPTER 5
of sweets. Therefore Harsh ordered for sample checking of
sweets. CHAPTER 6

Identify the step taken by Harsh that is related to one of CHAPTER 7 CASE STUDY
the functions of management.

(CBSE, Delhi 2017)

Question 2.

State the steps in the process of controlling. (CBSE, Delhi
2017)

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SLIDESMANIA.COM CONTROLLING PROCESS QUOTES

Question 3 CHAPTER 1
Describe briefly the relationship between controlling and
planning. (CBSE, Delhi 2017). CHAPTER 2

Question 4 CHAPTER 4
State any five points that highlight the importance of
‘controlling’ function of management. CHAPTER 5

CHAPTER 6

SLIDESMANIA.COM CHAPTER 7 CASE STUDY

SLIDESMANIA.COM STAFFING QUOTES

A company was manufacturing LED bulbs which were in great CHAPTER 1
demand. It was found that the target of producing 300 bulbs a day
was not met by the employees. On analysis, it was found that the CHAPTER 2
workers were not at fault. Due to electricity failure and shortage of
workers, the company was not able to achieve the set targets and CHAPTER 4
alternative arrangements were needed.
CHAPTER 5
To meet the increased demand, the company assessed that
approximately 88 additional workers were required out of which 8 CHAPTER 6
would work as heads of different departments and 10 would work
SLIDESMANIA.COM as subordinates under each head. The required qualifications and CHAPTER 7 CASE STUDY
job specifications were also enlisted. It was also decided that
necessary relaxations should be given to encourage women, people
from backward and rural areas and people with special abilities to
assume responsible positions in the organisations. All efforts were
made to match the ability of the applicants with the nature of work.

1.Identify the functions of management discussed above.

2. State the two steps in the process of each function discussed in
the above paragraph.

3. List any two values which the company wants to communicate to
the society.

SLIDESMANIA.COM CONTROLLING QUOTES

‘AS Ltd.’ is a large company engaged in assembling of air- CHAPTER 1
conditioners. Recently the company had conducted the ‘Time’ and
‘Motion’ study and concluded that on an average, a worker can CHAPTER 2
assemble ten air-conditioners in a day. The target volume of the
company in a day is assembling of 1,000 units of air-conditioners. CHAPTER 4
The company is providing attractive allowances to reduce labour
turnover and absenteeism. All the workers are happy. Even then CHAPTER 5
the assembling of air-conditioners per day is 800 units only. To
find out the reason, the company compared actual performance of CHAPTER 6
each worker and observed through CCTV that some of the
workers were busy in gossiping.

1. Identify the function of management discussed above.

2. State the steps in the process of the function identified which
are discussed in the above paragraph. (CBSE, 2015)

SLIDESMANIA.COM CHAPTER 7 CASE STUDY

SLIDESMANIA.COM CONTROLLING QUOTES

Shruti has established a small scale factory after completing a CHAPTER 1
course in textile designing. She has tied up with the big home
furnishing retail outlets in the city for supplying to them good CHAPTER 2
quality designer home furnishing products like bed covers, cushions
etc. She believes that controlling without planning is blind. So, CHAPTER 4
every time she gets an order, she sets the standards in terms of the
number of personnel required, the estimated requirements in man- CHAPTER 5
hours per product, the requirements of direct materials for the
projected production and the amount of normal overhead expenses CHAPTER 6
required at the projected work-load. She also keeps a close watch
SLIDESMANIA.COM on the activities so as to ensure that they conform to plans. CHAPTER 7 CASE STUDY
Whenever the order size is too large, she hires extra workers by
placing a notice on the notice-board of the factory specifying the
details of the jobs available.

In context of the above case:

1. Identify the functions of management being performed by Shruti.

2. Do you think Shruti is right in her thinking that, “controlling
without planning is blind.” Explain by bringing out the relationship
between planning and controlling.

3. Name the source of recruitment adopted by Shruti. Also,
mention its type.

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