Hospitality Quotient Yearbook May Workshop of 2024
UNITED IN HOSPITALITY
THE MAY 2024 HOSPITALITY QUOTIENT WORKSHOP brought together professionals from all over the United States for a deep dive into enlightened hospitality, guided by the USHG leadership team. With a diverse range of businesses, we came together to share our experiences, challenges, and reflections over meals and conversations, and left with a shared vision of putting hospitality at the center of everything we do. CLASS OF '24 Abie Baldwin Atlas Brooklyn “Hospitality is genuinely caring for people and wanting them to have the best experience possible.” Martin Adler Five Iron Golf “Being attentive but open; feeling moments of joy without breaking protocol.” Brooke Beyer Five Iron Golf “Hospitality is genuine experiences, making customers feel welcome and at home.” Greg Bretz Grundfos “It reminds me of my grandmother, a big warm hug when you walk in.” Jeff DePiero Capo Restaurant “Hospitality is making every transaction feel like a relationship.” Ryan Corvaia Dish Food & Events “Hospitality is my day to day, it’s how I live my life. Kristin Cruise Gaylord Opryland “Hospitality is a warm smile after a long day.” Robert Archer Gaylord Opryland “Hospitality is making connections with the guest every day and making their visit special.” Taylor Aue Atlas Brooklyn “Hospitality is core to my career: taking care of people, anticipating needs, making them feel comfortable wherever they are.”
Conner Hinrichs Hunter's Kitchen & Bar “Hospitality is every unexpressed kindness that makes an experience special.” Tiffany Lieu SevenRooms “Hospitality is about connection, and how to use technology to help connect with other strangers.” Lambert Givens Hunter's Kitchen & Bar “Hospitality means making the guest feel respected and that this is their home.” Jackson Graham Ladybird Taco “Hospitality is the intimacy between transaction and service, the way we connect with people.” Ashley Dirou Grundfos “Hospitality means being genuine; going above and beyond to connect with customers and people you work with.” Kysha Laguerre SevenRooms “Hospitality is a memorable experience for someone from start to finish.” Ciro Fodera Capo Restaurant “Hospitality is ‘don’t think for me, just ask me what I want.’” Miguel Leal The Session Room “To me hospitality means to gently care and help fulfill the needs of others.” Mike Doyle Capo Restaurant “Hospitality is genuine care, creating a level of comfort.” Samantha Hood Gaylord Opryland “Hospitality is going above and beyond for the guest, and little things to make things special.” April Lupkey United States Tennis Association “Hospitality is creating memorable guest experiences, making them feel like family.” Chris Montani Hunter's Kitchen & Bar “Hospitality is understanding each person’s needs, whatever they are.”
Gretchen Speidel Atlas Brooklyn “Hospitality is small touches that make a difference and blow people's minds.” Yosmaira Reyes Braidwell “Hospitality is the genuine exchange of human connection through service.” Dan Rose Susan Gage Caterers “Hospitality is about the reward of making people feel good.” Lindsey Neal Mpire Consulting & Bookeeping “Hospitality is the epitome of sitting at my grandma’s kitchen, the feeling of letting things go and someone serving you.” Debra Vitberg Gaylord Opryland “Hospitality is making a guest feel welcome and bound to come back.” Carlos Ortiz The Pasta Bowl “Hospitality is a warm hug from new and old friends.” Ted Russell PCH Consulting “Hospitality is the art of making people feel good.” Brooks Veazey Ladybird Taco “Hospitality is about being authentic human beings.” Cornelia Walther Wharton School “Hospitality is creating a safe space for people to feel like they are at home.” Jason Wolfe Grundfos “Hospitality means treating someone fairly and with respect.” Bryan Weynand Five Iron Golf “Hospitality is making people feel like they belong.” Mutaz Yaghi Grundfos “Hospitality means making sure the person you are dealing with feels important and special.”
“Hospitality is at the core of any industry. Transferring of care, seeing how you guys lead that example and how I can provide that for my own clients.” - Kysha Laguerre “I feel extremely inspired and ready to bring this back to my team.” - Gretchen Speidel
“I admire the respect your team has for each other and I’m thinking about how to emulate that to our own team.” - Debra Vitberg “This has been inspiring and refreshing to share with those that share the same belief in hospitality.” - Chris Montani “This has taught me that it starts with our staff and we need to begin with them, and make them feel cared for.” - Brooke Beyer
Patti Simpson Managing Director HOSPITALITY QUOTIENT Chief Administrative Officer UNION SQUARE HOSPITALITY GROUP [email protected] Richard Coraine Founding Partner UNION SQUARE HOSPITALITY GROUP & HOSPITALITY QUOTIENT [email protected] Chip Wade Chief Executive Officer UNION SQUARE HOSPITALITY GROUP [email protected] Fireside Chat with Chip Wade
Kate Gordon HQ Program Manager HOSPITALITY QUOTIENT [email protected] Cynthia Sano Executive Assistant UNION SQUARE HOSPITALITY GROUP [email protected] Hannah Zuckerberg Executive Assistant UNION SQUARE HOSPITALITY GROUP [email protected] Abe Monzon Senior Director of Talent UNION SQUARE HOSPITALITY GROUP [email protected] Alex Stoczko Director HOSPITALITY QUOTIENT [email protected]
THANKS FOR JOINING US AT THE TABLE!