L&D Newsletter 2022

NEWSLETTERLearning & Development

2022

''I have the opportunity to continuously learn & grow''

Instructor-led Training On the Job Training Online Training (DLZ)
Programs 99 | Hours: 12,101 Programs: 580 | Hours: 677 82%

LEADERSHIP & DEVELOPMENT

PROGRAMS

Good leaders are trailblazers, making a path for others to follow. Great leaders, however, inspire
their people to reach higher, dream bigger, and achieve greater. Perhaps the most important
leadership skill you can develop is the ability to provide inspiration to your team. If you inspire them
to reach for the stars, they just might bring you back the moon.

However, to ensure that our leaders have the room to develop and grow. Several training programs
have been conducted in 2022 (Leading Excellence Behavior, On-site Leadership, Leadership
Performance Accelerations Training, Performance Development Plan, Interview Skills Certification,
Essential Skills for Supervisors & Managers, Learning Coaches Certification, Strategic Leadership
training and etc.). Therefore, a total of 25 sessions were conducted in 1,423 hours.

Number of Participants Total Hours

Leading Excellence Behavior 200 400 600
On-site Leadership Training
Leadership Performance Accelerations
Performance Development Plan
Interview Skills Certification
Essential Skills For Supervisors & Managers
Learning Coaches Certification

0

Total Citation
Sessions: 25 | Hours: 1,423

Inside Learning & Development

www.reallygreatsite.com

ESSENTIAL SKILLS TRAINING

ESSM designed for the first time supervisor or and managers with the knowledge and skills
manager and those existing who would like necessary to successfully perform the
to receive additional management training to supervisory and managerial aspects of their
sharpen their skills. Supervisors and jobs. In 2022 about 30 supervisors &
managers require a second set of skills managers have been nominated to undertake
usually referred to as the "people side of the a five-month training program. Currently, we
business." It is these people skills or "essential covered three modules out of 10. End of May
skills" for taking care of associates that are 2023 the team will officially gradate from the
taught in ESSM. The program is facilitated ESSM Program
development designed to provide supervisors

Inside Learning & Development

LEARNING COACH PROGRAM

Learning Coach Champion

Learning Coach program Learn & Grow topics. I simplify the trainings and make
provides skills and tools to During 2022 Leaning interesting any topic through
departmental trainers to Coaches managed to train storytelling which impact people
effectively certify new hires 212 new hires and effectively
and conduct annual covered more than 677 Shaik Nizamuddin
recertification. We have hours in the monthly on- F&B - China Mood
around 24 active leaning the-job training programs
coaches in different and different department 67
departments. We make sure activities.
the new ladies & gentlemen Total number of on-the-

received a proper training job Training programmes
plan. We create a colorful
environment for our team
through out the monthly

62

total number of hours spent

in coaching & training

Inside Learning & Development

ON THE JOB TRAINING

Inside Learning & Development

ON THE JOB TRAINING

Department Total Trainings Total Hours

Housekeeping  48 17.55
Laundry  5 2.5
Kitchen  35
433 22.05
Food and Beverage 10 307.2
Sales and Marketing  93 6.25
57 47.43
Spa & Recreation  18 134.9
Loss Prevention  8 548.2
FO & Guest Services  25
2 7.2
Engineering  12.8
Human Resources 1.15

Finance

Housekeeping 580
Laundry
Kitchen Total number of on-the-

job Training programmes
Food and Beverage
Sales and Marketing 677.75

Spa & Recreation Total number of hours spent

Loss Prevention in coaching & training

Front Office 200 400 600
Engineering
Human Resources

Finance
0

LEADING EXCELLENCE

KEEPING THE BRAND’S CULTURE OF EXCELLENCE IS A

SHARED RESPONSIBILITY.

WHAT IS A LEADING
mere motivation or Leading Excellence
EXCELLENCE ? enthusiasm. As we
continue our growth, it is Program is an engaging
The Ritz-Carlton culture is critical that each of us take
our greatest strength, an active role in keeping two-part learning
driving guest and our culture strong. We
employee engagement as designed the Leading experience. The first part of
well as financial Excellence tools to share
performance for our the behaviors that have the program is a two hour
properties and the brand. been characteristic of our
Our success has been the most successful Ritz- instructor led workshop for
result of a careful, Carlton leaders, and to
purposeful approach to help you evaluate the leaders at The Ritz-Carlton.
leadership that drives strengths and weaknesses
excellence systematically of your property on this The second part of the
rather than as a result of front and take action.
program is a set of nine

challenges that are

designed to be completed

by leaders on the job. We

will start practicing the

Leading Excellence

Behavior challenges

effectively from January

2023

Inside Learning & Development

LEADING EXCELLENCE
KEEPING THE BRAND’S CULTURE OF EXCELLENCE IS A

SHARED RESPONSIBILITY.

Inside Learning & Development

ON-SITE LEADERSHIP

CERTIFCATION

45 leaders underwent the On-site

leadership program in 2022

Being a leader at The Ritz-Carlton is culture of empowerment, it is This program is a

unlike anywhere else. This program important that when we hire a new self-paced, 60-day

will allow our new Leaders to be on leader that we provide a thorough learning experience

boarded in a planned fashion that leadership certification for their
produces The Ritz-Carlton Leader success. This includes both new designed to

that we expect them to be. The On- hires from outside of the brand as connect the new

Site Leadership Certification is a tool well as existing Ritz-Carlton Ladies Leader to the tools

that has been developed to ensure & Gentlemen who are promoted to and resources that

the success of our new Leaders. Due a leadership position for the first they need to be

to our unique, well-defined culture of time.
our Gold Standards - especially our successful.

Inside Learning & Development

PERFORMANCE DEVELOPMENT

YOUR WAY

TO SUCCESS

At The Ritz-Carlton, we know PERSONAL DEVELOPMENT:

that our Ladies and Gentlemen WHY IS IT IMPORTANT?
are our most important resource
in our service commitment to our
guests. Our Employee Promise
states that we nurture and
maximize talent to the benefit of
each individual and the
company. It goes on to say that
quality of life is enhanced and
that individual aspirations are
fulfilled. In other words, we want
you to be successful and have
the opportunity to learn and
grow each day.

Personal development can be defined, in simplest terms, as self-
improvement. It is a process of moving from point A to point B in one's
own life. Point A is defined as where you are now, and Point B is where
you want to be in the future. To do this, you need to have a plan. This
plan will help you to improve the overall quality of your life by
attaining goals that you have set for yourself. To some people it may
be connected with professional or financial improvement in their lives.

To do this, you need to have a plan. This plan will help you to improve the overall quality of your life by
attaining goals that you have set for yourself. To some people it may be connected with professional or
financial improvement in their lives. To others, it might mean improvement in relationships.

An important part of the personal development equation is the plan. The Personal Development Plan
(PDP), as it is often called, is the blueprint or road map of the journey from where you are to where you
want to be. Although the ultimate responsibility for the success of the PDP rests on you, you are not alone -
either in formulating the plan or getting help and support during its implementation. Your Leader, Guidance
Team Member, Human Resources, teammates, friends and family are all available to lend a hand.

Inside Learning & Development

HEALTH & SAFETY RISK

MANAGEMENT

Health and safety risk management is a process where we do what we can to minimise the
risks associated with health and safety hazards at our workplace. The aim is to ensure that no
one is injured or hurt by a hazard at work.

The hotel has several procedures that detail how risk management is to be undertaken for
specific activities involving risk. These include undertaking high risk curriculum activities, using
hazardous chemicals, and doing hazardous manual tasks. Our ladies & Gentlemen have been
training in several training programs such as (Great Food, Safe Food, ECOLAB, CPR & First Aid
Training). Therefore, 14 sessions were performed in 1,292 hours

Number of Participants Total Hours

CPR & First Aid Training

ECOLAB Training

Great Food, Safe Food 250 500 750
0

Total Citation
Sessions: 14| Hours: 1,292

Inside Learning & Development

FIRST AID TRAINING

IN THE EVENT OF AN EMERGENCY ARE
YOU PREPARED TO SAVE A LIFE?

Our primary goal is to increase your
understanding of First Aid awareness and to
provide the knowledge and confidence that will
support you in your work environment.
Having a First Aid training help save lives, but it
doesn’t only stop there. Giving the appropriate
first aid immediately can also help reduce a
person’s recovery time and make the difference
between the person having a temporary or long-
term disability.
The program took place in July & October of
2022 and around 33 Ladies & Gentlemen have
been officially certified in the First Aid procedures.

WE BELIEVE IN KEEPING YOU SAFE.

Inside Learning & Development

FOOD SAFETY

Good food hygiene ensures Great Food Safe Food is part of Marriott
international's comprehensive food safety
that food prepared for program. Therefore, food handlers in Marriott
International’s hotels should improve their
customers is safe to eat. It knowledge and skill on food safety assurance.
Great Food Safe Food is comprehensive food
prevents harmful safety training that is valid for two (2) years for
non-management food handlers. It is a part of
microorganisms that can Marriott International's comprehensive food
safety program.
cause serious illness from
GREAT FOOD SAVE FOOD TRAINING

contaminating food, prevents PROGRAM

cross contamination, enables 117 LEADIES &


businesses to comply with the

law, and protects the

reputation of the business.

Associates should learn about

preparing food in a safe

environment by learning about

contamination, sanitation, pest

control, and a number of other

topics associated with food

safety.

GENTELMEN HAVE


BEEN TRAINED IN


FOOD SAFETY

Inside Learning & Development

ON-BOARDING PROGRAMS

Onboarding new employees can provide a great opportunity to ensure they feel
welcomed and secure at the beginning of their new role. Creating an onboarding
program can help keep the process efficient, effective and encouraging for everyone
involved. Learning about the best onboarding programs and how to implement them
can help you develop and refine the process for a company and promote a positive work
environment.

Sessions Participants Hours
31 4278
New Employee Orientation 168
4,000 5,000
Day 21 Training 12
167

891
20

Three Steps of Service 335

Day 365 Training 3 2666
38 3,000
132

0 1,000 2,000

Total Citation
Sessions: 66| Hours: 7,967

Inside Learning & Development

welcome to the

FAMILY

of Al Bustan Palace a Ritz-Carlton Hotel

LET US STAY WITY YOU

NEW HIRE

ORINTATION

Let Us Stay With You provides new Ladies and only gain a deep appreciation for The Ritz-
Gentlemen with the skills to create guests for Carlton culture, but also feel welcomed,
life through a series of interactive learning engaged and prepared to enliven the Gold
experiences delivered over the first year of Standards on a daily basis. During 2022 hotel
employment. Ladies and Gentlemen will not welcomed around 212 new ladies & gentlemen.

Inside Learning & Development

NEW HIRE ORIENTATION

CULTURE EXPERIENCE

The new joiners have successfully completed the New Hire Orientation & Job Certification.
They enjoyed a three-day orientation program. This year we added the third day in the New
Hire Orientation program. In day 3 the new hires discover the Omani culture and enjoy a tour
around the city (Muttrah Souq, Museums, Forts, Oparah House & Restaurants).

NEW LADIES & GENTLEMEN IN 2022

January 10
February
8
March 20
April 22
May 21
June 25
July
14
August
September 17
12
October
November 26
December 13

0 3

10 20 30
Inside Learning & Development

DAY 21 PROGRAM

HABIT FORMATION: THE 21-DAY MYTH

The 21 Day Habit Theory was first
introduced by Maxwell Maltz, a plastic
surgeon in the 1950s. He discovered
that a patient who had, for example a
face operation, would need 21 days to
get used to seeing their new face. As
well as when a patient had a leg
amputated, the person would sense a
phantom limb for about 21 days before
becoming a

ccustomed to the new situation. He came
to the conclusion that “these, and many
other commonly observed phenomena
tend to show that it requires a minimum
of about 21 days for an old mental image
to dissolve and a new one to jell.” Word
spread and soon, the quote was
shortened to: “It takes 21 days to form a
new habit”…a term which stuck.

Inside Learning & Development

THE THREE STEPS OF SERVICE

Participants Percentage Classes

335 95% 20

As part of the Let Us Stay With
You onboarding program, The
Three Steps of Service provides
Ladies and Gentlemen with an
opportunity to discover how The
Ritz-Carlton delivers its legendary
service experience. In this highly
interactive course, which can be
customized to meet individual
Hotel, Residence, and Club needs,
Ladies and Gentlemen will learn
techniques to engage with their
guests, craft wow moments, and
create guests for life.

Inside Learning & Development

DAY 365 PROGRAM

HAPPY ANNIVERSARY

Congratulations on your one-year anniversary with The Ritz-Carlton. This is an exciting day.

Your one-year anniversary with Al Bustan Palace a Ritz-Carlton is a significant milestone,


and we are excited to celebrate this milestone with you.



Inside Learning & Development

GUEST EXPERIENCE &

QUALITY ASSURANCE

As the hospitality industry grows, so does the focus on the guest experience. Hotels,
restaurants, and other businesses are increasingly looking for ways to improve the guest
experience and make it more memorable.

A great guest experience is one of the most important aspects of running a successful
business. Whether you’re a hotelier, restaurateur, or retail store owner, making sure your
guests have a positive experience is essential to keep them coming back. Our ladies &
Gentlemen had a great Oppurtunites to be trained in several guest experience and
quality programs. Therefore, 22 programs were performed in nearly 687 hours

GUEST EXPERIENCE QUALITY ASSURANCE

Participants Sessions Sessions
48 6 Participants 16


8



Hours Hours
210 477

Total Citation
Sessions: 22 | Hours: 687

Inside Learning & Development

GUEST EXPERIENCE

The guest experience is a commitment. Be there for every guest.

HUMAN TRAFFICAKING

Human Trafficking Training is
conducted by Ministry of Heritage &
Tourism on October 11th, 2022. About
15 Ladies & Gentlemen attended the
training from different departments.

SELECTIVE COACHING

Selective Coaching Workshop for senior
management. The training was
conducted by a third-party certified
trainer. 16 leaders attended the
training, which was held on May 17th,
2022.

ECOLAB TRAINING



Ecolab is the preferred supplier for all
Marriott-managed locations and the suggested
supplier for Franchised locations for pest
control, cleaning, sanitizing, food safety and
infection prevention products and services.
The training held on May 22 & 24. About 55
Ladies & Gentlemen attended the training

Inside Learning & Development

GUEST EXPERIENCE
The guest experience is a commitment. Be there for every guest.

GUEST SERVICE

TECHNICIAN TRAINING

This training program is designed for Guest
Service Technicians (GST) who interact with
guests when they encounter challenges
during their stay. Whether the problem
relates to an internet connection issue, a
plumbing problem, or something else. There
is opportunity to not only increase response
time but also elevate the level of guest
interaction.

PAYROLL TRAINING

Payroll training has been conducted
for our payroll champions. The
training was conducted by (Abir &
Rachel). The training was very
informative with a fabulous
attendance.

DRIVERS ORINTATION

Drivers Orientation training for the
Guest & L&G drivers. The training was
on how to use driving etiquette to
create the best luxury experience for
our guest. The training was conducted
by (Tariq & Abdullah) on June 9th, 2022

Inside Learning & Development

QUALITY PROGRAMMES

“I am not buying because of a logo. I’m buying because of the quality,


craftsmanship and service.”

GREEN BELT TRAINING

The 5-day Green Belt Training covers all
foundational elements of the Lean Six
Sigma Methodology, Project Management,
Process Improvement, Design Thinking and
Data Visualization. Fuad Al Khanjari (Font
Desk Manager) & Christelle Assassa (SPA
Manager) attended the training in Doha.

Christelle Assassa (SPA Manager)
Fuad Al Khanjari (Font Desk Manager)




BUTLER TRAINING

Butler Training is a program designed to Butler Team
provide individuals with the knowledge and

skills needed to work as a professional butler.
The program includes training in etiquette,
hospitality, protocol, housekeeping and service
techniques. It also covers topics such as food
and beverage service, scheduling, event
planning and more. Our Butler team has been
trained effectively in the Butler Service.

Sherifa Abdullah LUXURY QUALITY

Quality Analystis LEADERS

Luxury Quality Workshop was held in Abudhab
Edition on 18th to 20th October. It was a
dream of Mr. Sandeep Walia to gather all
quality leaders in EMEA. The main purpose of
the workshop was to learn more about quality
tools and discuss on how we can improve our
quality standard in all hotels as well as sharing
ideas from different properties on what they're
doing daily to improve their scores.

Inside Learning & Development

TALENT

DEVELOPMENT

Motivate them, train them, care about them and make winners out of them. We know if
we treat our employees right, they will treat our customers right. And if the customers
are treated right, they will come back.

Cross Training Cross Exposure
14 Participants 6 Participants

Human Resources 8
Sales & Marketing

Food & Beverage
Housekeeping
Front Office
Engineering
Culinary
Recreation
0246

Cross Exposure & Cross Training by Departments

Total Citation
Participants: 20 | Departments: 8

Inside Learning & Development

CROSS EXPOSURE
''I have the opportunity to continuously learn & grow''

TALAL AL HASHMI
( DIR. OF ROOMS)




Tala Al Hashmi, our Director of Rooms,
underwent his cross-exposure
opportunity in Ritz-Carlton Amman
Jordan & Ritz-Carlton, Abama Spain.

TALAL AL GHAFRI
(DIR. OF RECREATION)

Tala Al Ghafri, our Director of
Recreation, underwent his cross-
exposure opportunity in Ritz-Carlton
Grand Cayman.

SAFA AL BALUSHI
L&D MANAGER



Safa Al Balushi our Leaning &
Development Manager underwent her
cross-exposure opportunity in Ritz-
Carlton Bahrain in November 2022

Inside Learning & Development

CROSS TRAINING
''I have the opportunity to continuously learn & grow''

MARVELOU VALENTON

CROSS TRAINING IN CULINARY


DEPARTMENT

I would like to thank all the concerned departments especially
cold kitchen and pastry for giving me the opportunity to do a
cross training at the culinary department. I really appreciate
the time effort trust you have given me during those time. I
have certainly gained a lot of knowledge, technique, experience,
especially recipes and ingredients in creating a 1st class dish
which I believe, i may not use it through my professional career
for the time being but I will definitely use it for personal growth
and hopefully someday a business development plan on the
near future…Big thanks to culinary team

Marriott L & D cross training is an amazing ALI HASAN ANSARI
concept. The opportunity to train with ladies CROSS TRAINING IN TECHNICIAN

and gentlemen with vast experience is
remarkable. From the first day all the ENGINEERING
personnel in the S&M were helpful and
informative. Shahid and Suad at Ali was very keen to learn about the role
reservations, Islam and Soha at sales were of the technician. He spent more than
excited to train and educate me. I have 120 hours to ensure he got solid
learned new and exciting concepts which knowledge. The team was very helpful
are priceless. and trained him effectively

MUSTAFA ASHRAF

CROSS TRAINING IN

SALES DEPARTMENT

Inside Learning & Development

RONIELYN DAMASCO

CROSS TRAINING IN CULINARY


DEPARTMENT

Thank you to all Ladies & Gentleman working in
Culinary especially in Pastry and Cold Kitchen. It
has been pleasure and experience learning from
you. The journey was made wonderful, fun and also
I got to learn about culinary skills and different food
cultures, correct measurements , standards
cleanliness in each work station. Working as a chef
gives you freedoms and be creative. I may not
apply in my career growth development but I will
use for my own to run food business in near future.
God blessed everyone!

ZUMRAT SHOHRADOVA SULAIMAN AL SIYABI
CROSS TRAINING IN FRONT OFFICE

CROSS TRAINING IN FRONT OFFICE

DEPARTMENT
DEPARTMENT
SSuliman from In-Room-Dining,
I have done my cross training in the Front Office successfully completed his cross
Department and got a lot of experience. I had a training in Front Office department
great experience ‘’Before I have never done room and completed 120 hours of the
decoration and never prepared all the needs program. He had a great time during
before they are coming. But during my cross his training and learnt new things
training, I got the opportunity to make it. And about guest experience.
also I got a experience in front desk area and
improved my PC skills in the Opera check in
check out with full procedure. Then I tried to get
knowledge about Call Center Also and got full
information about Call Center. I would like to
thank to my all front office team. Thank you for
everything you gave me the opportunity to learn
and get knowledge.

Inside Learning & Development

BLAISE SAVIO SOARES
CROSS TRAINING IN FRONT OFFICE


DEPARTMENT
I am passionate of learning new things
and know how each and every
department works especially I was
passionate about F&B. I have learnt a lot
of things in short period of time and it
really helps how to interact with the guest
serve them and make sure to meet they
expectations

GENESIS DUME DANGU
CROSS TRAINING IN HOUSEKEEPING


DEPARTMENT
Genesis Dume Dangu - Bellman, has
successfully completed his cross training in
Housekeeping department. He underwent his
voluntary cross training from April 14th to
July 12th, 2022

Inside Learning & Development

ONLINE TRAINING
''I have the opportunity to continuously learn & grow''

Summary

Culinary 72%
Engineering
Executive Office 91%
F&B Admin 86%
F&B - Al Khiran
F&B - Atrium 89%
F&B - Banquet 86%

F&B - BLU 91%
F&B - China Mood
F&B - In-Room Dining 77%
F&B - The Pavillion 84%

Finance 80%
Front Office 88%
Housekeeping
Human Resources 83%
Information Technology
Loss Prevention 73%
90%
Recreation
Sales and Marketing 95%

Spa 95%
0%
80%

97%

78%
74%

25% 50% 75% 95%

100%

Inside Learning & Development

SOCIAL RESPONSIBILITIES

INTERNSHIP

29 Omani - 26 Interns

Welcomed


18

Completed

10

Pending Non-Omani - 3 Interns
1


Drop-out





Sultan Qaboos University (SQU) 10
Active Interns
Al Arabia University,
University of Technology and Applied Sciences 10
German University  Active Partners
Oman Tourism College
National Hospitality Institute (NHI)

Omani Royal Army - Catering school
Ministry of Defense. 
Ministry of Manpower
Glion Institute of Higher Education

Inside Learning & Development

INTRNSHIP

Your internship will be something like a “warm-up”

before you start working in your chosen field.

WHAT IS INTERNSHIP?

An internship is a professional learning
experience that offers meaningful,
practical work related to a student’s
field of study or career interest. An
internship gives a student the
opportunity for career exploration and
development, and to learn new skills. It
offers the employer the opportunity to
bring new ideas and energy into the
workplace, develop talent and
potentially build a pipeline for future
full-time employees.

Inside Learning & Development

INTERNSHIP

MINISRTY OF DEFENCE (MOD)

The first batch from MOD has successfully
completed their one-month internship program in
Culinary, Housekeeping, Front Office & Food &
Beverage. The team joined us in October till
November 2022

MOHAMMED SALIM SANILSAMPAT
NATIONAL HOSPITALITY INSTITUTE GLION INSTITUTE IN SWITZERLAND

Mohammed (NHI student) has Sanil started his one-month internship programme
successfully completed his one-month from 24th July to 29th August, 2022 in the Front
internship programme in Food & Office. He was grateful for the support and help
Beverage department. He was an that have been provided to him during his training
outstanding intern and received great from the entire team of Front Office.
positive feedback towards his remarkable
performance which encouraged the team NATIONAL HOSPITALITY

to hire him as a permeant employee. INSTITUTE (NHI)

The first batch from NHI around 7 students
have successfully completed their three-
month internship in the culinary
department. The team started from 4th
October till 29th December, 2022

Inside Learning & Development

INTERNSHIP

MINISTRY OF DEFENCE -BATCH TOW MAJID AL SHAQSI
SULTAN QBOOS UNIVERSITY
About three interns from MOD successfully
completed their one-month internship program in Thank you so much for the opportunity to be
Culinary, Front Office & Food & Beverage part of AlBustan Palace team. I can
department. They trainees started the program from confidently say I wouldn’t have grown and
10th October to 29th December 2022 learned as much as I have in the past month
without your constant feedback and
mentorship. I’m so grateful for the
knowledge that I gained, and especially
enjoyed the last week in which Mr.Yasser
came back as he is the reason for me to
pursue an internship in AlBustan Palace.
As a result of this experience, I’m more
excited than ever to pursue a career as a
hotelier and feel well-equipped to take on an
effective role in my future job.Thanks again
for this incredible internship, and I wish every
member of AlBustan team all the best.

NATIONAL HOSPITALITY INSTITUTE (NHI)

The second batch from NHI 3 students
recently joined us for a three-month internship
in the culinary department. The team started
from 4th December to 4th March 2023

MINISTY OF DEFENCE -BATCH THREE

Three interns from MOD joined us in
December. They are undertaking a one-
month internship in the Fron Office, Culinary
& Food & Beverage department

Inside Learning & Development

Learning & Development

NEWSLETTER

Every successful year is a wonderful accomplishment, and all the hard work we have all
put into during these difficult times will undoubtedly prepare us for another successful
year ahead.
2022 was a magnificent year despite all the challenges and obstacles. Together, we have
achieved several programs. I am extremely proud of all the great achievements we have
built and achieved together in the Learning and Development, being able to achieve more
than 708 programs in nearly 12,779 hours.
As 2022 ends, people are gearing up to make new promises and beginnings for 2023. It is
time to make new year resolutions that will help you achieve your goals. The beginning of
every year holds a lot of positivity and good energy and vibes. Our goal in 2023 is to
continue to inspire, motivate, encourage, and provide different life skill strategies for our
Ladies & Gentlemen to learn from.
Finally, I want our valued L&G's to know that the road to success is not easy, but with hard
work, dedication and the right people in your corner, anything is possible!
Wishing you and yours a safe, healthy, and prosperous new year 2023!
Safa Al Balushi
Learning & Development Manager

Thank you very much for taking the time

to read our annual newsletter. Hope you


have enjoyed it !

2023