Tsebo - Mediclinic (Pre-Qualification) Submission

QUALITY MANAGEMENT PLAN

(Applicable to all Catering Units of the Tsebo Group)

3. RESPONSIBILITIES

The appointed Section 16(2) and the Section (8.1/8.2) are the persons responsible by virtue of
their appointments. Other appointees could be the Store men, Chefs/Cooks, Health and Safety
Representative, Quality Controller, and any other appointments deemed necessary to fulfil the
requirements. The site Operations Manager will facilitate and drive the system.

4. REQUIREMENTS
4.1. Objectives and Method of Measurement

OBJECTIVE METHOD OF EVIDENCE DEPARTMENT
MEASUREMENT

1 Ensure we adhere to our internal By conducting monthly Audit and Operations.

processes i.e., service delivery, internal audits and follow up Completion of D.M. C.M.

administration, Human Resources, on action taken to address actions taken

Health & Safety, hygiene, and previous audit non- to address

procurement and that we control conformance findings. non-

them effectively conformance

findings.

2 Review our internal processes Document revision number Revised GMP’s S.H.E. dept.
(GMP’s and QA’s) annually.
/ QA’s. and Dietician.

3 Engage with our client through Meetings Schedule. Meeting Operations.
monthly meetings Minutes. D.M. C.M.

4 Customer and consumer Through our Smiley Face Smiley Faces Operations.
complaints monitoring Cards. C.M
Feedback
Analysis.
Reports.

5 Meeting our client stipulated Client Feedback. E-mails. Operations.
requirements as per SLA. (Refer D.M.
to SLA) Meeting
Minutes.

6 Conduct regular staff meetings to Meetings Schedule Meeting Operations.
ensure our employees are up to Minutes. C. M.
date with the objectives of this
Quality Management Plan. Training
Records.

7 Provide ongoing training and On the Job Training Training Operations.
development of managers and Formal Training Courses Records H.R.
supervisors in food safety skills Certificates I.H.S.
and practices Conducting Staff Meetings
On the Job Training Meeting Operations.
8 Provide information and training Formal training courses Minutes D.M. C.M.
to all staff using formal courses Staff Notices I.H.S.
and on-the-job training to Training
competently prepare food in Records
accordance with company Certificates
standards and procedures

Author: SHEQ Department Issue Date: 1 January 2022
Approved By: National SHEQ Manager Reviewed Date: 23 November 2021
Document No: Issue No:
TCS/OPS/QMP 03

Page 2 of 11

QUALITY MANAGEMENT PLAN

(Applicable to all Catering Units of the Tsebo Group)

OBJECTIVE METHOD OF EVIDENCE DEPARTMENT
MEASUREMENT Operations.
Training D.M. C.M.
9 Review skills improvement plan for Training Matrix Records Operations.
our employees. S.H.E.
Operations.
10 To comply with all appropriate food Audit Results Audit Reports D.M. C.M.
safety legislation for the S.H.E.
preparation of food Operations.
S.H.E.
11 To ensure that food preparation is Daily verification of cleaning QA26
conducted in clean & hygienic schedules Audit Reports Operations.
facilities that do not expose the
food products to contamination Operations.

12 Use of an independent hygiene Quarterly Q-Pro / FSC / MLS Audit Reports Operations.
audit program to ensure Audits Dietician.
compliance with company
standards and procedures as well
as relevant legislation
requirements

13 Specifications are prepared for Standardized Menus Menus
each product to include raw
materials, packaging, storage,
handling, preparation, and the
dispatch of the finished product

14 The adherence of a strict policy Buying from approved Supplier
regarding the purchasing of safe suppliers Master File
raw materials from approved
suppliers

15 The identification of biological,
chemical, physical and allergen
hazards that may compromise the
safety of the finished product and
the implementation of measures
to eliminate these hazards as far
as possible.

4.2. Company Non-Negotiables

• Daily shelf-life evaluation and confirmation.

• Temperature control during storage, handling and preparation.

• Records are maintained to demonstrate due diligence.

• Protective clothing is worn in all food production areas and the highest standards of

personnel hygiene are practiced

• To report and investigate any known incidents to improve practices that will prevent

reoccurrence

• Standards for equipment hygiene are maintained and monitored, using cleaning

schedules and procedures for sanitation where appropriate to achieve regular and
effective sanitation

Author: SHEQ Department Issue Date: 1 January 2022
Approved By: National SHEQ Manager Reviewed Date: 23 November 2021
Document No: Issue No:
TCS/OPS/QMP 03

Page 3 of 11

QUALITY MANAGEMENT PLAN

(Applicable to all Catering Units of the Tsebo Group)

• Ensure Product and ingredient trace-ability.
• Nutritional analysis of menus and recipes using the Food Fundi Program and

comparing it to Recommended Daily Allowances or Dietary Reference Intakes, on
request

Our assurance of food safety is further managed using HACCP (Hazard Analysis and
Critical Control Point) systems as recommended by the South African National Standard
(SANS 10330) in certain units. This system effectively makes use of HACCP principles at
all stages of food production.

4.3. Management System
We have in place our Good Manufacturing Practices and QA documentation.

Index to Good Manufacturing Policies Document Reference no: GMP 00
Approved by: National SHEQ Manager Document Review date: As required

GMP Index

Doc No. Name QA’s Effective Date Issue
Reference number

GMP 01 Food Production Premises N/A 1 January 2022 004
 Planned Inspections
 Certificate of acceptability
 Building exterior
 Building Interior
 Interior Walls
 Interior Floors
 Ceilings and overheads
 Doors and windows
 Furnishings and décor
 Lighting
 Ventilation
 Maintenance

GMP 02 Waste Disposal N/A 1 January 2022 003

GMP 03 Employee Facilities N/A 1 January 2022 003
 Ablution Facilities
 Hand Wash Facilities

GMP 04 Water Supply N/A 1 January 2022 003
QA01 1 January 2022 003
GMP 05 Glass and Hard Plastics QA05 1 January 2022 003
QA06; 07 1 January 2022 004
GMP 06 Glass Breakage and Clearance

GMP 07 Storage of Products

Author: SHEQ Department Issue Date: 1 January 2022
Approved By: National SHEQ Manager Reviewed Date: 23 November 2021
Document No: Issue No:
TCS/OPS/QMP 03

Page 4 of 11

QUALITY MANAGEMENT PLAN

(Applicable to all Catering Units of the Tsebo Group)

Doc No. Name QA’s Effective Date Issue
Reference number
 General Storage
 Dry Goods Storage
 Chemical Storage
 Non-consumable Storage
 Cleaning Equipment Storage
 Refrigerated (Chilled) Storage
 Frozen Storage
 Expired Stock
 Storage Containers
 Annexure 1 Shelf Life and Storage Guide

GMP 08 Handling of Food Products N/A 1 January 2022 003
 General Food Handling
 Prevention of Cross-contamination
 Tasting of food
 Risk areas
 Product Temperature Abuse
 Special Requested Meals
 Ready Made Meals

GMP 09 Crisis Management N/A 1 January 2022 003
• In case of Power Failure or Fridge /
Freezer Breakdown
• In case of Water Cut-off
• In case of Known Strike
• In case of Unprotected Strike
• General Crisis

GMP 10 Cooking Oil Management QA04 1 January 2022 003

 General Management of Cooking Oil
Usage

 Disposal of Used Cooking Oil

GMP 11 Food Retention Samples N/A 1 January 2022 003
1 January 2022 003
GMP 12 Isolation of Food Products QA03 1 January 2022 002
1 January 2022 004
GMP 13 Thawing of Frozen Products QA02

GMP 14 Monitoring Cooling of Food Products QA14; 27

Monitoring Chilled & Frozen Products
Temperatures

GMP 15  Taking Temperatures of Frozen Products QA06; 07 1 January 2022 003
 Taking Temperatures of Chilled Products
Author:
Approved By:  Taking Temperatures of Resale Items
Document No:
SHEQ Department Issue Date: 1 January 2022
National SHEQ Manager Reviewed Date: 23 November 2021
Issue No:
TCS/OPS/QMP 03

Page 5 of 11

QUALITY MANAGEMENT PLAN

(Applicable to all Catering Units of the Tsebo Group)

Doc No. Name QA’s Effective Date Issue
Reference 1 January 2022 number
GMP 16 Monitoring Product Cooking Temperatures
QA14; 27 003

GMP 17 Monitoring Product Serving/Holding QA15; 16; 1 January 2022 003
Temperatures 27

 Taking Temperatures of Hot or Cold
Pastries

GMP 18 Serving & Display of Food QA15; 16; 1 January 2022 003
 Correct Use of Utensils 27; 37
 Serving Temperature and Times
 Adequate Covering of Food
 Food Garnishing and Decorations
 Date Marking of Food on Display
 Serving Food to Isolated Patients in a
Hospital Setting
 Product Sensory Evaluation

GMP 19 Monitoring Dishwasher and Manual Washing QA17 1 January 2022 003
Temperatures

 Dishwashers with a Wash and Rinse

Gauge

 Dishwashers without a Wash and Rinse

Gauge

 Manual Washing

GMP 20 Equipment Use & Maintenance QA08 1 January 2022 003
 Equipment Inspections
 Equipment Maintenance
 Building Maintenance
 Utensils
 Extractions Systems
 Aluminum Cookware

GMP 21 Tools & Parts Screening QA09 1 January 2022 003

GMP 22 Calibration of Equipment QA20 1 January 2022 003
• Calibration of Scales
• Calibration of Thermometers
• Thermometers on Equipment

GMP 23 Personnel Hygiene & Jewelry N/A 1 January 2022 003
• Personal Hygiene
• Cell Phones & Accessories
• Jewelry

GMP 24 Protective Clothing N/A 1 January 2022 003

Author: SHEQ Department Issue Date: 1 January 2022
Approved By: National SHEQ Manager Reviewed Date: 23 November 2021
Document No: Issue No:
TCS/OPS/QMP 03

Page 6 of 11

QUALITY MANAGEMENT PLAN

(Applicable to all Catering Units of the Tsebo Group)

Doc No. Name QA’s Effective Date Issue
Reference number
• Maintenance of Protective Clothing
• Frequency for Replacements
• Losses

GMP 25 Laundering of Protective Clothing QA10 1 January 2022 003
• External Laundry Service
• Laundered on Site
• Washing of Protective Clothing by Staff

GMP 26 Gloves for Food Handlers N/A 1 January 2022 003

GMP 27 Hand Washing and Sanitising N/A 1 January 2022 003
• Hand Wash Stations
• Hand Washing Intervals
• Hand Washing and Sanitizing Procedure

GMP 28 Injuries and Diseases QA30; 33 1 January 2022 003
• Staff Medicals
• Training
• Reporting of Illness to Unit Manager
• Return to Work
• Vaccinations
• Annexure 2 Food Handlers Declaration

GMP 29 Infection Control QA25; 25a 1 January 2022 003

• Feeding Patients in Isolation Wards

• Using Normal Crockery and Cutlery

• Blood and Bodily Fluid Spillage in the
Kitchen

• Blood and Bodily Fluid Spillage in the
Wards of Hospitals or Dining Areas

GMP 30 Plaster/ Band-aid N/A 1 January 2022 003

GMP 31 Food Defense and Fraud QA23; 23a; 1 January 2022 003
37

GMP 32 Chemical Suppliers N/A 1 January 2022 003

GMP 33 Cleaning Schedules QA24 1 January 2022 003

GMP 34 Cleaning Equipment N/A 1 January 2022 003

GMP 35 Cleaning and Sanitising QA17 1 January 2022 003

GMP 36 Measuring the Effectiveness of QA25; 25a; 1 January 2022 004
Cleaning & Sanitising Procedures 26

 Testing of Chemical Dilution

 Verification of Cleaning Scheduled by Unit

Author: SHEQ Department Issue Date: 1 January 2022
Approved By: National SHEQ Manager Reviewed Date: 23 November 2021
Document No: Issue No:
TCS/OPS/QMP 03

Page 7 of 11

QUALITY MANAGEMENT PLAN

(Applicable to all Catering Units of the Tsebo Group)

Doc No. Name QA’s Effective Date Issue
Reference number
Management
 Swab Testing

GMP 37 Issuing and Control of Chemicals N/A 1 January 2022 003
1 January 2022 003
GMP 38 Pest Control QA22 1 January 2022 004

GMP 39 Transport & Distribution of Food QA11; 12; 1 January 2022 003
37 1 January 2022 003

GMP 40 Takeaway Food N/A
 ANNEXURE 3 Takeaway Poster

GMP 41 Product Traceability QA28

GMP 42 Product Recall QA13 1 January 2021 002

 Unsafe Products not yet Served

 Unsafe Products Already Served

 Recall of Product(s) by Principal

Distributor

GMP 43 Food Safety Training QA33 1 January 2022 003

• Training for HACCP Certified
Units

GMP 44 Food Safety Audits & Swabs N/A 1 January 2022 003
 External Food Safety Audits
 Internal Food Safety Audits
 Swabs and Food Samples

GMP 45 Allergens QA19 1 January 2022 003

• Handling of Food and Equipment When
Making an Allergen-Free Meal

• Annexure 4 Allergens Poster

GMP 46 Handling of Food Complaints and Allegations of QA30 1 January 2022 003
Food Poisoning

• Handling of Food Complaints

• Handling of Allegations of Food Poisoning

• Handling the Media or Press

• ANNEXURE 5 Pathogens that Causes
Foodborne Illnesses

GMP 47 Purchasing N/A 1 January 2022 003
1 January 2022 003
GMP 48 Supplier Feedback and Returns QA31
1 January 2022 003
GMP 49 Product Receiving QA29; 18
• Receiving Product from Approved Suppliers
• Receiving Product from Satellite or Other

Author: SHEQ Department Issue Date: 1 January 2022
Approved By: National SHEQ Manager Reviewed Date: 23 November 2021
Document No: Issue No:
TCS/OPS/QMP 03

Page 8 of 11

QUALITY MANAGEMENT PLAN

(Applicable to all Catering Units of the Tsebo Group)

Doc No. Name QA’s Effective Date Issue
Reference 1 January 2022 number
Units
• Raw Materials Specifications 003

GMP 50 Function and Event Catering As per
 ANNEXURE 6 Function and Events Catering Annexure

QA Index

Doc. No. Document GMP Effective Issue Document Frequency of
Reference Date Number Retention Completion

Period

QA 01 Glass and Hard Plastics GMP 05 1 Jan 2022 004 6 Months Monthly
Register

QA 02 Product Thawing Log Sheet GMP 13 1 Jan 2022 004 6 Months As required

QA 03 Product On-Hold/Reject Log GMP 12 1 Jan 2022 003 6 Months As Required
Sheet

QA 04 Oil Monitoring Log Sheet GMP 10 1 Jan 2022 003 6 Months Weekly

QA 05 Glass Breakage & Clearance GMP 06 1 Jan 2022 003 6 Months As required
Log Sheet

QA 06 Fridge Temperature Log Sheet GMP 15 1 Jan 2022 003 6 Months Twice Daily

QA 07 Freezer Temperature Log GMP 15 1 Jan 2022 003 6 Months Twice Daily
Sheet

QA 08 Equipment Checklist GMP 20 1 Jan 2022 003 6 Months Monthly

QA 09 Tool & Parts Screening Log GMP 21 1 Jan 2022 003 6 Months As required
Sheet

QA 10 Laundering of Staff Uniforms GMP 25 1 Jan 2022 003 6 Months As Required
Log Sheet

QA 11 Product Dispatch Log Sheet GMP 39 1 Jan 2022 003 6 Months As Required

QA 12 Product Dispatch & Receiving GMP 39 1 Jan 2022 003 6 Months As Required
Log Sheet

QA 13 Product Recall Log Sheet GMP 42 1 Jan 2022 003 6 Months As Required

QA 14 Product GMP 16 1 Jan 2022 003 6 Months Each mealtime
Cooking/Cooling/Reheating
Temperature Log Sheet

QA 15 Product Serving/Holding GMP 17 1 Jan 2022 003 6 Months Each mealtime
Temperature Log Sheet

QA 16 Food/Pie Warmer GMP 18 1 Jan 2022 003 6 Months Twice daily
Temperature Log Sheet

QA 17 Dishwasher & Manual Wash GMP 19 1 Jan 2022 003 6 Months Daily
Temperature Log Sheet

QA 18 Product Receiving Log Sheet - GMP 39 1 Jan 2022 003 6 Months As required
Satellite Units

QA 19 Special Requested Meals Log GMP 08 1 Jan 2022 003 6 Months As required

Author: SHEQ Department Issue Date: 1 January 2022
Approved By: National SHEQ Manager Reviewed Date: 23 November 2021
Document No: Issue No:
TCS/OPS/QMP 03

Page 9 of 11

QUALITY MANAGEMENT PLAN

(Applicable to all Catering Units of the Tsebo Group)

Doc. No. Document GMP Effective Issue Document Frequency of
Reference Date Number Retention Completion

Period

Sheet

QA 20 Verification of Temperature GMP 22 1 Jan 2022 003 6 Months Monthly
Probe Calibration Log Sheet

QA 21 Temperature Controlled GMP 08 1 Jan 2022 003 6 Months As required
Preparation Room Log Sheet

QA 22 Pest Sighting Log Sheet GMP 38 1 Jan 2022 003 6 Months As required

QA 23 Entry Control Form for Visitors GMP 31 1 Jan 2022 004 6 Months As required
and Contractors

QA23a Casual Entry Control Form GMP 09 1 Jan 2022 003 6 Months As required

QA 24 Master Cleaning Schedule GMP 33 1 Jan 2022 003 6 Months As required

QA 25 Sanitiser Test Strip Log Sheet GMP 36 1 Jan 2022 005 6 Months Daily

QA25a Sanitiser Test Strip Log Sheet GMP 36 1 Jan 2022 005 6 Months Daily
For KZN

QA 26 Management Verification of GMP 36 1 Jan 2022 003 6 Months Daily
Cleaning Schedule

QA 27 Product GMP 16 & 003 6 Months As required
Cooking/Cooling/Reheating & 1 Jan 2022
Serving Log Sheet
17

QA 28 Product Traceability Log Sheet GMP 41 1 Jan 2022 003 1 Year Every 3-months

QA 29 Product Receiving Log Sheet GMP 49 1 Jan 2022 003 6 Months All Deliveries

QA 30 Food Complaints or GMP 46 1 Jan 2022 003 1 year As required
Allegations of Food Poisoning
Log Sheet

QA 31 Internal Supplier Feedback GMP 48 1 Jan 2022 004 6 Months As required
Log Sheet

QA 32 Unit Report HACCP 1 Jan 2022 003 6 Months Monthly

QA 33 On-Job Training Record GMP 43 1 Jan 2022 003 Indefinite As required

QA 34 Management Verification of HACCP 1 Jan 2022 003 3 Years Daily
Non-Conformances

QA34b Management Verification of HACCP 1 Jan 2022 003 3 Years Daily
Non-Conformances (Cook Chill
Hospital)

QA 35 Checklist for Prevention of 1 Jan 2022 003 6 Months As required
Listeria

QA 36 Daily Food Handlers Checklist GMP 01 1 Jan 2022 001 6 Months Daily

QA 37 Product Sensory Evaluation GMP 39 1 Jan 2022 001 6 Months Daily
Log Sheet

HACCP units to complete ALL QA’s - Non- HACCP units to complete QA’s marked in GREY but start completing
all others.

Author: SHEQ Department Issue Date: 1 January 2022
Approved By: National SHEQ Manager Reviewed Date: 23 November 2021
Document No: Issue No:
TCS/OPS/QMP 03

Page 10 of 11

QUALITY MANAGEMENT PLAN

(Applicable to all Catering Units of the Tsebo Group)

4.4. Implementation and Compliance Monitoring

Upon opening a new unit, the implementation of the requirements stipulated with the
Quality Management Plan is immediately actioned. The compliance will be monitored by
the Operations Manager, Unit and S.H.E.Q Managers. They will also inspect the QA
documentation on a weekly basis.

4.5. System Evaluation

Accredited and Independ Food Auditing Consultants will be appointed to conduct Quarterly
audits to measure compliance.

Detailed audit reports will be issued which highlights non-conformance and areas of
improvement.

In addition, the audit reports are forwarded to our senior management team at head office
so that the appropriate corrective and remedial action can be initiated.

5. REFERENCES

5.1. Documentation required in order for the Quality Management Programme to be
effective

• Client’s needs analysis (SLA)
• A set of the Good Manufacturing Practices (GMP’s).
• A set of the Quality Assurance checklists (QA’s).
• Smiley face cards.
• Standardized Recipes.
• Audit Reports (Corrective Actions)
• On the Job Training and attendance registers.

6. REVIEWS

No. Section / Paragraph Changed Change Made Date

0 First Issue N/A

01 Annual review N/A January 2020

02 Format Change Entire document January 2021

03 Updated 4.3 GMP and QA January 2022
Annual Review Index’s

7. APPROVALS

Name: W.C Miller Signature: Designation: National S.H.E.Q. Manager

Name: W. Louw Signature: Designation: C. E. O. Catering.

Author: SHEQ Department Issue Date: 1 January 2022
Approved By: National SHEQ Manager Reviewed Date: 23 November 2021
Document No: Issue No:
TCS/OPS/QMP 03

Page 11 of 11

Sustainability Policy

Applicable to all brands, divisions, joint ventures,
subsidiaries, suppliers, directors and employees
of Tsebo Solutions Group Holdings

1. Background

Tsebo Solutions Group (Proprietary) Limited, its holding companies and its subsidiaries
(collectively referred to as the “Group” and/or “Tsebo”) have always been a conscious
corporate citizen, committed to the highest standards of good corporate governance and
ethics. The Group’s divisions and operating countries disparately run their own initiatives on
everything from oil recycling to measuring energy consumption.

Tsebo’s grasp of local market requirements and logistics translates into meaningful solutions to
deliver sustainable development initiatives across Africa. Tsebo strives to create community-
based programmes alongside its business operations by building local upliftment and
environmental responsibility into contracts and business relationships wherever possible.

Grassroots training, a high-performance service culture, community development,
small-business creation, health, safety and wellness awareness programmes work in
tandem across our contracts, resulting in vibrant new marketplaces for the communities in which
we operate.

These programmes and projects have not been identified, measured and reported on centrally in
the past. Tsebo has noted the sea change being experienced and required, the world over, for
corporate citizens to see more, do more and say more when it comes to sustainability and the
impact their operations have on their stakeholders.

2. Objectives and Scope

This policy is valid for all of the Group’s holding companies and its subsidiaries and applies to all
our employees, as well as our supply chain and service providers. This policy provides our
employees and partners with an overview of Tsebo’s commitment to sustainability.

The objective is to support and enable employees at all levels in Tsebo to act in line with our
values, guiding principles and expectations. We expect every employee to support the
Sustainability Policy and continuously improve initiatives defined and anchored throughout the
organisation.

2.1 Principles and Goals

The Group subscribes to the principles of good corporate governance as espoused in King IV and
understands what good governance can do for the security and livelihood of its employees,
suppliers and clients alike.

Similarly, Tsebo has always been an early adopter of the ten principles set out in the UN Global
Compact. Many of Tsebo’s informal sustainability initiatives already fall within the 17
Sustainable Development Goals of the UN Global Compact. Therefore, Tsebo has started a
process to become an official participant.

2.2 The Tsebo Sustainability Framework

Tsebo’s sustainability framework is conducted from a triple bottom line perspective, which
considers business, social and environmental aspects.

Author: Tsebo Sustainability Steering Issue Date: 2022/02/21
Committee
Approver: Group CEOs Reviewed Date: 2022/03/23
Doc. No: Issue No: 1
TSSC/01/TSG

© Tsebo Solutions Group (Pty) Ltd.
Page 1 of 4

The framework is built on the foundation of our four Core Values, and
comprises four Drivers, namely:

 Positive People Experience;
 Engaging Customer Experience;
 Commitment to Sustainable Partnerships;
 Managing Environmental Impact.

These Drivers are reinforced by

 Good Corporate Governance and Ethics and a
 Corporate Social Responsibility mindset,

and are propelled by our group purpose statement: We
DEVELOP people, to SERVE people to UPLIFT society.

The four divers and their two reinforcers stipulate the six
main focus areas identifying the scope of Tsebo’s
sustainability approach. The focus areas pave the way forward for
continuous measurement, reporting, and improvement in the
years to come.

2.3 The Six Focus Areas of the Tsebo Sustainability Framework:

2.3.1 POSITIVE PEOPLE EXPERIENCE

Our employees are the public faces of Tsebo and we recognise and respect the value each
employee adds to the business by delivering excellent service day after day. At Tsebo, we place
great focus on attracting and retaining the right talent at all levels to ensure the continued success
and sustainability of the organisation.

We continuously strive to create a high-performance service culture with a diverse,
motivated and capable workforce who live our values and are proud to work for Tsebo. We
will build on our commitment to developing strong leaders and engaged employees who are
trusted and equipped to make the right decisions for our clients and the communities we serve.

Tsebo believes that it is vital to clarify the organisation’s expectations regarding the working
environment, practices, and behaviours required throughout the business relating to our people
management. By measuring and comparing our people management performance both internally
and externally, we continuously identify areas of improvement that will beneficially impact our
business, clients, and employees. To this end, we have developed people standards across our
business aligned to the end-to-end employee lifecycle.

Our People Standards intend to inspire, educate, and support leaders, managers, and
employees regarding the fundamental role people management practices have in creating an
effective and sustainable organisation.

2.3.2 ENGAGING CUSTOMER EXPERIENCE

Tsebo is committed to the Group’s fully integrated Customer Experience (CX) strategy.
Customer Experience is fully understood and trained at all levels of the organisation. Listening to
and understanding client needs, striving to exceed expectations, and responsiveness are vital
attributes of the Tsebo DNA.

On average, Tsebo conducts over 2 000 voluntary, one-on-one client surveys annually. The
independent survey process is outsourced to an external research company to ensure
objectivity. If any individual score falls below our minimum satisfaction benchmark, a unique
alert management process is triggered to remedy any issues immediately.

TSSC/01/TSG

Page 2 of 4

2.3.3 The Group believes in forming close working partnerships with our clients, allowing us to
2.3.4 understand the intricacies of our clients’ businesses and innovate and evolve according to their
2.3.5 changing needs. We stay abreast of international trends and use technology to simplify
processes and improve efficiencies.
2.3.6
COMMITMENT TO SUSTAINABLE PARTNERSHIPS

Tsebo is committed to building sustainable partnerships with our clients by investing in
community supplier projects that create new SMMEs (Small Business Economic Developments)
through our Enterprise and Supplier Development programme. Our programme, known as
Tsebo Phakiso, allocates approximately 40% of our procurement spend to local suppliers.

Our Enterprise Development (ED) approach includes identifying SMMEs in the areas in which
we operate intending to support local-to-local SMME development through capacity building,
grant funding and mentorship. SMME suppliers linked to our supply chain receive technical
training to enable growth in profits, job opportunities and increased economic participation.

This aligns with our Transformation agenda as a Group.

MANAGING ENVIRONMENTAL IMPACT

The Group is committed to reducing our impact on the environment. We aspire to achieve this
through partnering with our clients’ Environmental Impact Policies as well as the training and
enforcement of Tsebo’s Environmental Policy.

Managing environmental impact is central to all operations. From providing intelligent metering
and monitoring to help our clients minimise water and energy consumption to eco-friendly
cleaning products and recyclable food packaging. We challenge our employees to develop
innovative product solutions that drive commercial and environmental benefits. We also work
closely with our clients to minimise environmental impact and set ongoing targets for
improvement.

GOOD CORPORATE GOVERNANCE AND ETHICS

The Group is committed to the highest standards of social and business practices. Our standards
adhere to the UK Bribery Act and the South African Prevention and Combatting of Corrupt
Practices Act.

The Group’s Anti Bribery and Corruption Policy and the Code of Ethics and Good Business
Practice are the cornerstones of our approach to governance and ethics. These two vital policies,
together with Tsebo’s Whistleblower Policy and Procedure, Gifts and Entertainment Policy,
provide guidance for maintaining and improving a robust framework for overall good corporate
governance and ethics. The policies are trained on, communicated and enforced from
shareholders and directors to employees and through to our supply chain and service providers.

Tsebo subscribes to the ethical principles underpinning good corporate governance as outlined in
King IV and the Companies Act 2008, namely responsibility, accountability, fairness and
transparency. Tsebo endeavours to implement these principles in its governance structures,
policies and procedures across the Group.

CORPORATE SOCIAL RESPONSIBILITY

Tsebo strives to enhance community potential in every country of operation by partnering with
local communities through a participative approach that integrates them into our value chain.

The Group supports initiatives that enable people to support themselves, employ others,
create economic stability and develop communities in the areas we operate. Those
initiatives include but are not limited to youth employment, skills development, job creation,
SMME and rural enterprise development and community upliftment.

Overseen by Tsebo’s Social Ethics and Transformation Committee and guided by our
Corporate Social Responsibility Policy, Tsebo’s CSR function fulfils two mandates –
entrepreneurship development and community support.

TSSC/01/TSG

Page 3 of 4

3. Roles and Responsibilities

The Group CEOs bear ultimate responsibility for Tsebo’s operations, including the sustainability
of the Group. The CEOs have delegated operational responsibility to dedicated functions and
managers.

As environmental and social issues are national and sometimes differ between countries, with
varying regulations and practices, the responsibility for sustainability work lies with the respective
countries of operation. To ensure the necessary coordination and control, a Sustainability
Committee has been appointed to report directly to the Executive Management Team.

The Sustainability Committee prepares proposals for policies, overall objectives and the
framework of sustainability governance for the entire Group. The Sustainability Committee is also
tasked with setting, measuring and monitoring the annual indicators and, annually, based on a
stakeholder and business intelligence perspective, propose specific measures in the area of
sustainability for decision in the Executive Management Team.

4. Monitoring and Compliance

Tsebo is monitoring and following up on KPIs within all sustainability focus areas, which will be
presented in the Group’s Sustainability Report each year. The Group’s Sustainability Report
shall report Tsebo’s sustainability efforts and provide information to the extent necessary to
understand Tsebo’s development, performance, status and impact of its operations, at least in
matters relating to the six framework focus areas.

As part of its whistleblowing programme, Tsebo operates an independent 24/7 hotline
monitored by Deloitte, where suppliers, employees and clients can notify the business of any
irregularities and infringements, which will be investigated at the highest level.

5. References to associated policies

Apart from this Sustainability Policy, Tsebo has a number of related Group-wide policy documents,
which can be found on TseboNet/ the Group intranet:

 Anti Bribery and Corruption Policy
 Code of Ethics and Good Business Practice Policy
 Whistleblower Policy and Procedure
 Procedure, Gifts and Entertainment Policy
 Environmental Policy
 Health and Safety Policy
 Communications Content Policy and Procedure
 Procurement Policy
 Corporate Social Responsibility Policy
 People Standard Policy_Learning and Development Strategy and Standards
 People Standard Policy_Diversity and Inclusion Strategy and Standards
 People Standard Policy_Employee Performance and Reward Strategy and Standards
 People Standard Policy_Employee Engagement Strategy and Standards
 People Standard Policy_Organisational Design and Workforce Optimisation
 People Standard Policy_HR Standards Compliance and Reporting Standards
 People Standard Policy_Recruitment of Best People Strategy Standards

TSSC/01/TSG

Page 4 of 4

CATERING SOLUTIONS

As a responsible Company, we acknowledge that the world faces fundamental environmental
challenges that have the potential to create significant long term economic and social instability.
TSEBO CATERING SOLUTIONS chooses to take actions that will minimize the negative
environmental impacts in our business processes.
We will work with our valued clients and customers to minimize our collective impact upon the
environment and set targets for on-going improvement.
We will comply with recommended environmental legislation.
TSEBO CATERING SOLUTIONS will implement an environmental program for its employees
to raise awareness of environmental issues and enlist their support in improving the
Company's performance in this regard.
We will encourage the adoption of similar principles by our
suppliers.

THE TSEBO CATERING SOLUTIONS GREEN FOOTPRINT: AUTHOR
National
• Minimize waste by evaluating operations and ensuring that they are as
SHEQ Manager
efficient as possible. Attention to fixed menu's, efficient costing, and
planning, ISSUE NO.
02
• Minimize toxic emissions (Smoke) through the options of less grilling
ISSUE DATE
and frying of food products by promoting healthier meal options. 2 January 2022

• Actively promote recycling of waste and old cooking oil both internally REVIEWED DATE
22 November 2021
and amongst clients and suppliers.
DOCUMENT NO.
• Propagating the effective use of environmentally friendly bio- TCS/OPS/ENV POLICY

degradable materials, detergents, and cleaning chemicals. APPROVED BY
CEO
• Reduce the consumption of electricity. Daily equipment

isolation after use and energy saving awareness.

• Source and promote a product range to minimize the

environmental impact of food preparation, production, and
distribution. Promote use of pre-cut, vegetables, meats,
and fruits.

• Strive to comply to and lead the way with the

environmental legislation that relates to our industry.

• Promote the conservation of natural resources by

propagating awareness through informative weekly
bulletins.

TSEBO CATERING SOLUTIONS is environmentally
responsible and we will play our part in helping to protect
the environment by reducing waste and re-cycling
whenever possible.

02 January 2022

WYNAND LOUW DATE

ENVIRONMENTAL POLICY STATEMENT

INTEGRATED WORKPLACE
MANAGEMENT SOLUTIONS
TO SUPPORT YOUR
SUCCESS

WE DEVELOP PEOPLE, TO SERVE PEOPLE, TO UPLIFT SOCIETY

Catering. Cleaning. Hygiene. Pest Control. Protection. Remote Sites. Facilities Management. Energy.
Engineering. Procurement.



TSEBO AT A GLANCE

26 32 32 000 51 years 3 500

Countries Offices Employees Experience Client sites

ABOUT US

B-BBEE 90% LOCAL
Level 1 contributor (South Africa) Inputs locally sourced and supplier development = Induction, training and
development of EME’s and QSE’s
INCLUSIVITY
2% Disabled workforce AUTHENTICALLY AFRICAN SHAREHOLDERS
Investec, Nedbank, Khulasande, NinetyOne and Standard Chartered

+40 000 WORLD-CLASS OPERATIONAL STANDARDS
People trained annually
ISO 9001 Quality Management | ISO 14001 Environmental Management
ISO 22000 Food Safety Management | ISO 45001 Occupational Health & Safety

LOCAL EMPLOYMENT
Passionate about labour standards and fair and transparent labour practices. Adhere to all in-country labour laws and
regulatory requirements. We try to ensure 100% local staff content in the countries in which we operate.

ZERO TOLERANCE FOR OUR VALUES We seek opportunity,
BRIBERY & CORRUPTION respond rapidly, strive for
We embrace highly ethical, continuous improvement
ABAC & CODE OF ETHICS moral and respectful
behaviour, without and behave like
Tsebo’s global standards adhere to the UK Bribery Act and the South exception. intrapreneurs.
African Prevention and Combatting of Corrupt Practices Act. In INTEGRITY ENTERPRISING
terms of our internal governance, all Tsebo employees must adhere
to our anti-bribery and anti-corruption policy, our whistleblower We are industrious, efficient
policy and procedure, gifts and entertainment policy and our strict and dependable.
code of ethics and good business practice. These policies and
procedures provide guidance for maintaining and improving a DILIGENT
robust framework for overall good corporate governance and ethics.

Tsebo takes this seriously and management, subcontractors and
employees are required to disclose potential conflicts of interest
prior to on-boarding. Tsebo does not tolerate nepotism and no
appointments of staff or subcontractors are made outside the
formal screening procedures and practices.

TIP OFFS ANONYMOUS

Tsebo operates an independent 24/7 hotline monitored by Deloitte,
where suppliers, employees and customers can notify the business
of any infractions which will be investigated.

We care for people,
communities and the

environment.

CARING

3

WHO WE ARE OUR DIFFERENCE

As a leading African Integrated Workplace Management Our clients enjoy reduced costs, risk and complexities together
Solutions Provider with over 51-years of experience, Tsebo with increased productivity, compliance and transparency.
Solutions Group offers our clients improved workplace
productivity that supports their success.

From city-based corporate headquarters to hard-to-reach ...by increasing Productivity
remote sites, we create, manage and maintain environments Transparency
that are pleasant to be in, easier to work in and ultimately Compliance
enhance collaboration, innovation and productivity.

we improve... Ease of doing business
allowing the client to focus on

core business

...and decreasing Operational Risk,

Complexity and
Cost

SNAPSHOT OF OUR
CUSTOMER SURVEY RESULTS

100% 92% 94%

Agility BAT Unilever

WHAT WE DO

HARD SERVICES SOFT SERVICES PROJECTS SPACE ENERGY & UTILITY
MANAGEMENT MANAGEMENT
Engineering Industry specific catering Move management
e.g., schools, corporates Workplace design Energy management
Planned repairs and
maintenance Beverage and vending Project management Workplace change Consumption analytics
solutions
Reactive repairs and
maintenance Contract cleaning, Construction supervision
specialised cleaning,
Hygiene and pest control

Vacant property solutions

Security (technology, risk
management)

Business support
services e.g., reception

and concierge

Waste management

4

5

REPUTABLE SHAREHOLDING

Standard Ninety One SA Nedbank Investec Bank Tsebo
Chartered Bank Proprietary Limited Limited RSA
Limited Management
Trusts

STRONG PRESENCE ACROSS AFRICA

OPERATIONS ACROSS 26 EGYPT
AFRICAN COUNTRIES
MALI
■ Botswana
■ Burkina Faso SENEGAL
■ Cameroon
■ Côte d’Ivoire BURKINA FASO
■ DRC
■ Egypt GUINEA
■ Gabon
■ Gambia GAMBIA NIGERIA
■ Ghana
■ Guinea CÔTE D’IVOIRE
■ Kenya
■ Lesotho SIERRA LEONE CAMEROON
■ Malawi GABON
■ Mali GHANA UGANDA
■ Mauritius DRC
■ Mozambique KENYA
■ Namibia TANZANIA
■ Nigeria
■ Senegal ZAMBIA MALAWI
■ Sierra Leone MOZAMBIQUE
■ South Africa
■ Eswatini ZIMBABWE MAURITIUS
■ Tanzania
■ Uganda BOTSWANA
■ Zambia
■ Zimbabwe NAMIBIA

ESWATINI

SOUTH ARICA

LESOTHO

LEVEL 1 ■ Black ownership (BO) of 53.7%

B-BBEE CONTRIBUTOR ■ Black Woman Ownership of 45.9%
IN SOUTH AFRICA
■ Tsebo Solutions Group - Committed to
Ethical Transformation across our businesses

■ Our clients in South Africa benefit from a
135% Procurement Recognition!

6

SUSTAINABILITY INGRAINED IN OUR DNA

Tsebo’s grasp of local market requirements and logistics HICPSEOPLED COOPRPPOEORPALTEE GOVERNATNOCESEARNVDE ET
translates into meaningful solutions to deliver sustainable POSPEIXETPOIVEPERLIEENCE
development initiatives on the continent. Tsebo strives ENCGUAESXGTPIONEMGRIEERNCEOUR CORE
to create community-based programmes alongside its VALUES
business operations by building local upliftment and EMNAVNIRAOGINMINMPGEANCTTAL INTEGRITY
environmental responsibility into contracts and business WE DEVEGLOO ENTERPRISING
relationships wherever possible. CARING
PTAORTSCNUOESRTMSAMIIHINTPAMSBELNETDILIGENT
Grassroots training, community development, small-
business creation, health, safety and wellness awareness CORPORATTOEUSPOLCIFIATLSROECSIEPTOYNSIBILITY
programmes working in tandem across our contracts
results in the creation of vibrant new marketplaces for the
communities in which we operate.

Tsebo’s Sustainability Framework is built on the
foundation of our four Core Values, and comprises four
Drivers, namely:

■ Positive People Experience;
■ Engaging Customer Experience;
■ Commitment to Sustainable Partnerships;
■ Managing Environmental Impact

These Drivers are reinforced by Good Corporate
Governance & Ethics and a Corporate Social
Responsibility mindset and are propelled by our group
purpose statement: We develop people, to serve people
to uplift society.

POSITIVE PEOPLE EXPERIENCE

We believe that developing our the highest quality services to our + 40 000 people trained
people - the heart of Tsebo, is the clients. Tsebo’s skills-development
foundation of our purpose and the initiatives include a range of annually across the continent
key to our customer’s success. accredited training interventions,
with over 70 training modules and + 70 training modules
Tsebo’s growth has always been a further 197 on our cloud-based
linked to equal opportunity e-learning platform - ranging from + 230 cloud-based e-learning
employment. Our starter job compliance refresher modules to
profiles, coupled with the growth full management development modules
and training opportunities from online courses.
within the Group, make us one of + 3 800 vendors and
Africa’s most trusted employment Tsebo also recruits and trains
providers. previously unemployed people entrepreneurs upskilled in the
from the local communities where communities in which we work,
Our in-house Tsebo Learning and we work and upskill them for formal across the continent in 2021
Development Academy equips employment while also providing
our people with the necessary hands-on work experience.
skills and knowledge to deliver

DIVERSITY AND INCLUSION WOMEN’S EMPOWERMENT

We believe increased diversity With a predominantly female workforce, we place a strong emphasis on developing
is vital to our continued success women across our business and supporting women’s empowerment initiatives. We
because the skills and talents create opportunities for our women – from frontline employees to senior managers
needed to lead, develop and grow - to grow and develop their careers. For example, over the last 5-years, 62 middle
a sustainable business are found management and 49 senior management women were sponsored to complete the
in people from a diverse range of University of Pretoria’s GIBS Development Programme.
backgrounds. Having an inclusive
environment where people can
flourish not only increases our
levels of employee engagement
and productivity, but also
accelerates the rate at which we
can attract people with the right
skills and talents.

7

ENGAGING CUSTOMER EXPERIENCE

Tsebo’s commitment to Customer Experience is 82% ■ Conduct over 2000
fully understood at all levels of the organisation.
We proactively listen to our customers and Over 82% average detailed client surveys
regularly measure customer satisfaction. Client Satisfaction each year
Score
On average, our client satisfaction scores ■ Average client retention
stand at above 82%, but in the event that
any individual score falls below our minimum rate of 96%
satisfaction benchmark of 70%, a unique
alert management process is triggered to ■ Average contract tenure
immediately remedy any challenges.
of 12,8 years compared
Innovation & Technology
with the industry average

of 7,9 years

We believe in forming close working partnerships, which allows us to understand the intricacies of our clients’ businesses and to
innovate and evolve according to their changing needs. We stay abreast of international trends and make use of technology to
simplify processes and improve efficiencies.

Just one example is the Tsebo Control and Command Centre, a state-of-the-art facility that integrates the best available technology
for advanced security surveillance and remote monitoring and maintenance of a building’s systems. We also utilise of technology
such as robotic vacuums and scrubbers, aerial surveillance, meal ordering apps and provide clients with advanced integrated
reporting that incorporates real-time data that can be used for strategic planning, forecasting and budgeting.

COMMITMENT TO SUSTAINABLE PARTNERSHIPS

Since 1983, when we adopted our first affirmative action programme to our current Level 1 BEE status, Tsebo has been a sustainable
development partner with a transformation ethos that guides us to ensure we develop, employ, capacitate and uplift our local
communities. We want our partners to grow with us for mutually sustainable growth.

Tsebo supports a host of community enablement initiatives aimed at developing and supporting the growth of small businesses. Our
highly impactful enterprise development approach includes identifying SMMEs which are linked to our client sites in operational
areas. The objective is to support local-to-local SMME development through capacity building, grant funding and mentorship. The
end goal is to ensure small businesses are sustainable, profitable and trained to the highest quality standards.

Elevated Hygiene Naledi Trust Fesenda Mizimo ATS Pan-African ■ In 2021, more
Services Farm Project in Legacy projects
than 255 local
Mozambique
suppliers across
Africa were uplifted
by our enterprise-
development
initiatives

■ In SA, we achieved

100% for our ESD

score

8

MANAGING ENVIRONMENTAL IMPACT

Environmental sustainability is at the heart of our operations, from providing intelligent metering and monitoring to help our clients
minimise water and energy consumption to the use of eco-friendly cleaning products, recyclable food packaging and sustainable
pest-control solutions. Our compliance with the ISO 14001 Environmental Management Standard ensures that our employees
adhere to and are trained on environmental best practice.

We challenge our staff to come up with innovative product solutions that drive commercial and environmental benefits. We also
work closely with our clients to minimise environmental impact and set ongoing targets for improvement.

EARTH CYCLER ELIMINATING SINGLE-USE SUSTAINABLE ENERGY
PLASTICS
Our ATS business launched a Tsebo has helped many of our
composting project at one of its Tsebo is aiming to eliminate the use clients to become more energy-
large public utility client sites to of single-use plastics by 2025. In efficient and, in the process, our
recycle the approximately 7300 partnership with many of our large clients save extensively on their
meals it serves there a day. To date, pan-African clients, we are already energy costs. We process over
800kg of food waste has been hard at work to make this goal a 32 000 client utility bills annually,
turned into over 1.3 tons of compost. reality. amounting to 1.4 GW electricity
managed and over 5 810 000 USD
in energy savings for our clients.

SIMPLE, SMART SOLUTIONS ENVIRONMENTALLY FRIENDLY CLEANING AND
HYGIENE PRODUCTS
We train our people to use innovative product solutions
that provide commercial and environmental benefits. One Our Cleaning and Hygiene Business only uses approved,
such solution is our cleaning cloths that use 30% less water. certified (SABS, EPA and NRSC) and environmentally
friendly products and chemicals.

GOOD CORPORATE GOVERNANCE AND ETHICS

For Tsebo, Good Corporate Governance goes beyond rules and Tsebo Group instils ethical business practices in every
regulations. Transparency, trust and value-driven, ethical aspect of its operations, with a zero-tolerance staff policy
behaviour across all our business operations is vital for the for any form of dishonest behaviour. Employee calls to our
sustainability of our business. We therefore invest and align independent, anonymous ethics hotline are handled at Board
to global industry accreditations, standards and best practice level for immediate investigation.
codes and make sure that we constantly improve our internal
control and compliance processes.

24/7 TSEBO The health, safety and wellness of our clients’,
TIP-OFFS employees and our communities, come first. Our
ANONYMOUS ISO 45001 OHSAS Framework incorporates more
HOTLINE than:

[email protected] ■ 250 safety procedures
Toll Free SMS:
+27 72 014 4445 ■ 50 000 hours of Health & Safety training

annually

■ 5 million hours of health and safety

experience

9

CORPORATE SOCIAL RESPONSIBILITY STATS

While we support worthy causes that aid society’s most ■ 46 flagship projects across 7
vulnerable, our philosophy and the true strength of our social
outreach programmes is in creating a meaningful difference countries
through investing in people and developing sustainable local
skills. ■ Total Group Spend: USD 12 340
705
In every country of operation, we strive to enhance community
potential by partnering with local communities through a
participative approach that integrates them into our value chain
and creates strong, quality local suppliers. Here are just some
examples:

SOUTH AFRICA

The Siyakhula initiative is an agricultural enterprise programme
linked to Christel House School SA to create supplementary
income for the school and job opportunities for the student’s
parents. Tsebo has identified a commercial partner who buys
produce from the school’s farm to supply sites across the
Western Cape.

ZAMBIA BURKINA FASO GHANA IVORY COAST

Tsebo works with women- In addition to buying an By providing a ready To enhance its goal of
owned cooperatives and average of 1500 litres of soap market for produce at its supporting the Lomara
fruit suppliers in Zambia’s a month from Tegawende, remote camp in Accra, Women Farmers, an agri-
Mazabuka District intending an organised group of 55 Tsebo helps local farmers to business based in the
to close the gender gap in women from the Sanbrado minimise their operational Korhogo District, Tsebo
the agricultural sector. The community, Tsebo donated costs by eliminating the built a water well to provide
women receive support and much-needed equipment need for transportation and year-round irrigation for the
training from Tsebo and allowing the women to cold storage and providing farmers’ vegetable crops
become part of the supply produce other consumables a year-round market for and increase the quality
chain to provide produce for for sale. fresh fruit and vegetables. and quantity of their yield.
Tsebo’s Catering contracts in
the district.

SIERRA LEONE MALI SENEGAL DRC

Tsebo is currently As part of its ATS Tabakoto Before partnering with Tsebo’s technical training
expanding its Green House community action plan for Tsebo, Dieng Team and support programmes
Project and donating 2020, Tsebo donated 150 Products, a dry food upskill youth in the Biruwe
quality seed to local fruit trees for planting at the goods company, had been Region by providing hands-
farmers in the Kpetema Tabakoto Town Hall, police experiencing stunted on experience through
community. The new station and Community growth as a result of kitchen internships. Interns
greenhouses are expected Youth Centre, as well as declining market support. are taught to adhere to
to increase output from public schools. The trees not As well as providing $190 a commercial kitchen’s
the project to 6 tons per only green the area but also 000 worth of internal rigorous health and safety
annum, compared with 4.5 provide a range of nutritious market support a year, standards and develop
tons in previous years. fruits to the community. Tsebo supports the skills in food preparation
business through ongoing and client service.

training and mentorship.

10



DOWNLOAD
DIGITAL

BROCHURE

GET IN TOUCH

+27 (0)11 441 5300 | [email protected]
www.tsebo.com

OUR VALUES OUR
FOOTPRINT

We embrace highly We seek opportunity, We care for people, We are industrious,
ethical, moral and respond rapidly, communities and the efficient and
respectful behaviour, strive for continuous environment. dependable.
without exception. improvement
and behave like CARING DILIGENT
INTEGRITY intrapreneurs.

ENTERPRISING

12

seven

WE DEVELOP PEOPLE, TO SERVE PEOPLE, TO UPLIFT SOCIETY







eight

WE DEVELOP PEOPLE, TO SERVE PEOPLE, TO UPLIFT SOCIETY

ANNEXURE A MEDICLINIC

Mediclinic Region Cluster Hospital Level Licenced Beds Hospital Hospital Address Hospital Tel No Hospital
Cape Gate Medi-Clinic, Cnr Tanner Street & Okavango Ave,
Western Cape Inland Region Cluster 1 Level 3 150 Mediclinic Cape Gate Brackenfell,7562 Tel.: (021) 983 5600 Carol Defty
Cape Gate Medi-Clinic, Cnr Tanner Street & Okavango Ave,
Western Cape Inland Region Cluster 1 Day Clinic 16 Mediclinic Cape Gate Day Clinic Brackenfell,7562 Tel.: (021) 983 5600 Carol Defty
Western Cape Inland Region Cluster 1 Level 3 187 Mediclinic Louis Leipoldt Theresa Wilson
Western Cape Inland Region Cluster 1 Level 2 129 Mediclinic Paarl Broadway Road, Bellville, 7530 Tel.:(021)9576000 Jeanine Visser
Western Cape Inland Region Cluster 1 Level 4 387 Mediclinic Panorama Tel.: (021) 807 8000 Riaan Vorster
Western Cape Inland Region Cluster 1 Level 2 98 Mediclinic Stellenbosch Berlyn Street, Northern Paarl, 7646 Tel.: (021) 938 2111 Carol Van Zyl
Western Cape Inland Region Cluster 1 20 Mediclinic Stellenbosch Day Clinic Tel.: (021) 861 2121 Carol Van Zyl
Western Cape Inland Region Cluster 1 Day Clinic 33 Mediclinic Winelands Orthopaedic Hospital Rothschild Boulevard, Panorama, Parow, 7500 Tel.: (021) 861 2000 Carol Van Zyl
Western Cape Inland Region Cluster 1 73 Mediclinic Upington Tel.: (021) 861 6300 Anita Venter
Western Cape Inland Region Cluster 1 Level 2 186 Mediclinic Worcester Cnr Saffraan & Rokewood Avenue Tel.: (054) 338 8900 Jacques Van Wy
Western Cape Coastal Level 2 Tel.: (023) 348 1500
Region Cluster 2 Cnr Saffraan & Rokewood Avenue Rishdah Newton
Western Cape Coastal
WReegsiotenrn Cape Coastal Cluster 2 Cnr Saffraan & Rokewood Avenue Henk Laskey
WReegsitoenrn Cape Coastal Cluster 2 Anne-Marie No
WReegsitoenrn Cape Coastal Cluster 2 Cnr 4th Avenue & Du Toit Street, Upington, 8801 Kassie Karstens
WReegsitoenrn Cape Coastal Cluster 2 Kassie Karstens
RWeegsiotenrn Cape Coastal Cluster 2 67 Fairbairn Street, Worcester, 6850 Gerhard Jouber
RWeegsiotenrn Cape Coastal Cluster 2 Girlie Lubbe
RWeegsiotenrn Cape Coastal Cluster 2 Level 2 140 MediClinic Cape Town 21 Hof Street, Oranjezicht, 8010 Tel.: (021) 464 5500 Marquin Crotz
Region Cluster 2 Marquin Crotz
Central Region Cluster 3 Level 3 210 Mediclinic Constantiaberg Burnham Road ,Plumstead, 7800 Tel.: (021) 799 2911 Carl Buhrman
Central Region Cluster 3 Level 2 151 Mediclinic Milnerton Carl Buhrman
Central Region Cluster 3 Level 1 54 Mediclinic Geneva Cnr Racecourse & Koeberg Road, Milnerton, 7441 Tel.:(021)529 9000 Carel de Bruin
Central Region Cluster 3 Level 3 163 Mediclinic George Stephan Deetle
Central Region Cluster 3 Level 2 76 Mediclinic Hermanus 7 Varing Ave, Dormehlsdrift, George, 6529 Tel.: (044) 803 2000 Stephan Deetle
Central Region Cluster 3 Level1 18 Mediclinic Plettenberg Bay Japie Greyling
Central Region Cluster 3 Level 3 201 Mediclinic Vergelegen Cnr York Street & Gloucester Avenue, George, 6529 Tel.: (044) 803 2000 Japie Greyling
Central Region Cluster 3 Day Clinic 27 Mediclinic Vergelegen Day Clinic Tabitha Lolliot
Central Region Cluster 3 Level 4 395 Mediclinic Bloemfontein Hospital Street, Hermanus, 7200 Tel.:(028) 313 0168 Jenny Meer
Central Region Cluster 3 Day Clinic 30 Mediclinic Bloemfontein Day Clinic Frans Van Niek
Central Region Cluster 3 Level 2 114 Mediclinic Hoogland Muller Street, Plettenberg Bay, 6600 Tel.: (044) 5015100 Frans Van Niek
Central Region Cluster 3 Level 3 Linda Gebhardt
Mediclinic Gariep Main Road, Somerset West, 7130 Tel.: (021) 850 9000
Northern Region Cluster 4 Level 3 284 Mediclinic Kimberley Janine Arendse
Northern Region Cluster 4 Day Clinic 216 Mediclinic Newcastle Main Road, Somerset West, 7130 Tel.: (021) 850 9296 Tessa Williamso
Northern Region Cluster 4 Heinrich Lieben
Northern Region Cluster 4 Level 3 Mediclinic Newcastle Day Clinic Cnr Kellner Street & Parfitt Avenue, Westdene,Bloemfontein, 9301 Tel.: (051) 404 6666 Richard Brett
Northern Region Cluster 4 Level 2 238 Mediclinic Pietermaritzburg Carmen Savva
Northern Region Cluster 4 Level 3 131 Mediclinic Victoria Cnr Kellner Street & Parfitt Avenue, Westdene,Bloemfontein, 9301 Tel.: (051) 404 6100 Carmen Savva
Northern Region Cluster 4 Day Clinic 226 Mediclinic Welkom Rayno Crause
Northern Region Cluster 4 Sub-Acute De Leeuw St, Bethlehem, 9701 Tel.: (058) 307 2000 Wim Segotta
Northern Region Cluster 4 Mediclinic Welkom Day Clinic Jaco Jacobs
Northern Region Cluster 4 Welkom Medical Centre 112 McDougal Avenue Kimberley, 8301 Tel.: (053) 8381111 Sue Tager
Tshwane Region Cluster 5 Mario van der W
Tshwane Region Cluster 5 177 Du Toitspan Road, Kimberley, 8301 Tel.: (053) 838 1111 Izaan van Coller
Tshwane Region Cluster 5 Nonthutuzelo N
Tshwane Region Cluster 5 Cnr Hospital & Bird Streets, Newcastle, 2940 Tel.: (034) 317 0000 Riette Swart
Tshwane Region Cluster 5 TBC
Tshwane Region Cluster 5 Cnr Hospital & Bird Streets, Newcastle, 2940 Tel.: (034) 317 0001 TBC
Tshwane Region Cluster 5 MC Botha
Tshwane Region Cluster 5 90 Payn Street, Pietermaritzburg, 3201 Tel.: (033) 845 3700 MC Botha
Tshwane Region Cluster 5 Johan Verwey
Tshwane Region Cluster 5 35 High Street , Tongaat , 4400 Tel.: (032) 944 5061/2/3/4 Shane Kotze
Tshwane Region Cluster 5 Thuso Masalesa
Tshwane Region Cluster 5 Meulen Street , Welkom, 9459 Tel.: (057) 916 5555 Martjie du Pree
Tshwane Region Cluster 5 Zane Fanie
Meulen Street , Welkom, 9459 Tel.: (057) 916 5555
Meulen Street , Welkom, 9459 Tel.: (057) 916 5555 Medical Directo
Dr Riaan Flooks
Level 2 155 Mediclinic Emfuleni 6 Jan van Riebeeck Blvd ,Vanderbijlpark, 1911 Tel.: (016) 950 8000 Dr Blaine Bloy
Dr Prenolan Pill
Level 1 60 Mediclinic Ermelo 25 Melmentz Street, Melmentzstraat 25 Tel.: (017) 801 2600

Level 3 182 Mediclinic Highveld Barney Molokwane Street, Trichardt, 2300 Tel.: (017) 638 8000

Level 3 214 Mediclinic Morningside Cnr Rivonia & Hill Road, Morningside, 2057 Tel.: (011) 282 5000

Level 3 314 Mediclinic Nelspruit 1 Louise Street, Sonheuwel, Nelspruit, 1200 Tel.: (013) 759 0500

Day Clinic Mediclinic Nelspruit Day Clinic 1 Louise Street, Sonheuwel, Nelspruit, 1200 Tel.: (013) 759 0501

Level 2 167 Mediclinic Potchefstroom 66 Meyer Street, Potchefstroom, 2520 Tel.: (018) 293 0244

Level 3 301 Mediclinic Sandton Cnr Main Road & Peter Place, Bryanston, 2021 Tel.: (011) 709 2000

Level 3 245 Mediclinic Vereeniging Cnr Hofmeyer Avenue & Joubert Street, Vereeniging, 1939 Tel.: (016) 440 5000

Level 3 210 Wits Donald Gordon Medical Centre 21 Eton Road, Parktown, Johannesburg Tel.: (011) 356 6000

Level 2 79 Mediclinic Brits 8 Church Street, Brits, 0250 Tel.: (012) 252 8000

Specialist Psychiatric Hospital 170 Mediclinic Denmar Mental Health Services 507 Lancelot Road, Garsfontein x6, Pretoria, 0062 Tel.: (012) 998 6062

Level 2 91 Mediclinic Heart Hospital 551 Park Street, Arcadia, Pretoria, 0083 Tel.: (012) 440 0200

Level 3 214 Mediclinic Kloof 511 Jochemus Street, Erasmuskloof X3, 0048 Tel.: (012) 367 4000

Level 2 141 Mediclinic Legae J8o5e60SoUlvnoit &MD, oOuffwLuatceasr SMtarenegto,pOenHveigrhwwaachyt, ,MExatbeontpiaonne1, 601, 9L0ephalale, Tel.: (012) 797 8000

Level 1 34 Mediclinic Lephalale 0556 Tel.: (014) 768 2380

Level 3 247 Mediclinic Limpopo Cnr Thabo Mbeki & Burger Street, Polokwane, 0750 Tel.: (015) 290 3600

Day Clinic 26 Mediclinic Limpopo Day Clinic 70 Plein Street, Polokwane, 0750 Tel.: (015) 290 9400

Level 3 212 Mediclinic Medforum 4C1nr2 MScihdostermeaanmSDtrreiveet,&SuMnindystsirdeeam,PrHeitlol rBioau, l0e0v0a2rd ,Midstream, 1692, Tel.: (012) 317 6700

Level 3 176 Mediclinic Midstream South Africa Tel.: (012) 652 9000

Level 3 250 Mediclinic Muelmed 577 Pretorius Street, Arcadia, 0083 Tel.: (012) 440 0600

Level 1 34 Mediclinic Thabazimbi 173 Van der Bijl Street, Thabazimbi, 0380 Tel.: (014) 777 2097

Level 2 131 Mediclinic Tzaneen Wolkberg Drive, R71, Tzaneen, 0850 Tel.: (015) 306 8500

Mediclinic Renal Services Mediclinic Region Cluster Hospital Level Hospital Hospital Address Hospital Tel No
Bloemfontein Tel.: (044) 010 0076
Potchefstroom Central Region Cluster 3 Renal Care Mediclinic Bloemfontein Renal Services 1st Floor, Quantum Building ,3rd Avenue, Westdene, Bloemfontein, Tel.: (010) 476 2102
Soweto Tel.: (018) 293 7004
Northern Region Cluster 4 Renal Care Mediclinic Soweto Renal Services 66 Meyer StrPotchefstroom 2531
Tswhane Region Cluster 5 Renal Care Mediclinic Potchefstroom Renal Services Diepkloof Zone 3Diepmeadow 1862

C HOSPITALS

l Manager Y/N Tsebo catering client site close to Mediclinic vicinity Tsebo Offices in the Region

n Yes Dischem Distribution Centre 142 Edward Road, Bellville , 7530

yk Yes Brakengate Hospital 142 Edward Road, Bellville , 7530
n- Johnson Yes University of Stellenbosch Business School 142 Edward Road, Bellville , 7530
ortje Yes Dipfoods & USB 142 Edward Road, Bellville , 7530
s Yes Nurture Cape View & Pathcare 142 Edward Road, Bellville , 7530
s Yes University of Stellenbosch & Mediclinic Corporate Office 142 Edward Road, Bellville , 7530
rt Yes University of Stellenbosch & Mediclinic Corporate Office 142 Edward Road, Bellville , 7530
Yes University of Stellenbosch & Mediclinic Corporate Office 142 Edward Road, Bellville , 7530
efs Yes Lenmed Kathu 142 Edward Road, Bellville , 7530
efs Yes University of Stellenbosch & Mediclinic Corporate Office 142 Edward Road, Bellville , 7530

kerk Yes Medscheme 142 Edward Road, Bellville , 7530
kerk
t Yes Trionon CPOA 142 Edward Road, Bellville , 7530
e Yes Kerry Foods and Akeso Milnerton 142 Edward Road, Bellville , 7530
on Yes Life Healthcare Knysna 38 Mc Adam Street, Newton Park, Gqeberha (Port Elizabeth)
nberg Yes Life Healthcare Knysna 38 Mc Adam Street, Newton Park, Gqeberha (Port Elizabeth)
Yes University of Stellenbosch & Mediclinic Corporate Office Tsebo Terrace,Fairway Close,Cape Town
Westhuizen Yes Life Healthcare Knysna 38 Mc Adam Street, Newton Park, Gqeberha (Port Elizabeth)
r Yes Stellenbosch is close - about 30 minute drive Tsebo Terrace,Fairway Close,Cape Town
Njeza Yes Stellenbosch is close - about 30 minute drive Tsebo Terrace,Fairway Close,Cape Town
Yes This hospital is serviced by Tsebo's Fedics. We also have Cairn ,Iqvia & Nurture Hilldale 1A Arboretum, Westdene, Bloemfontein
a Yes This hospital is serviced by Tsebo's Fedics. We also have Cairn, Iqvia & Nurture Hilldale 1A Arboretum, Westdene, Bloemfontein
ez Yes Nurture Corona 1A Arboretum, Westdene, Bloemfontein
or Manager Yes This hospital is serviced by Tsebo's Fedics. We also have RMSH, Westend Rehab and New mental 1A Arboretum, Westdene, Bloemfontein
s Yes This hospital is serviced by Tsebo's Fedics. We also have RMSH, Westend, Rehab and New mental & Lenmed RHHC 1A Arboretum, Westdene, Bloemfontein
lay Yes This hospital is serviced by Tsebo's Fedics 1 Montgomery Drive, Block B,Mount Edgecombe,Durban
Yes This hospital is serviced by Tsebo's Fedics 1 Montgomery Drive, Block B,Mount Edgecombe,Durban
Yes St Annes Deocesan College, Etham College 1 Montgomery Drive, Block B,Mount Edgecombe,Durban
Yes This hospital is serviced by Tsebo's Fedics 1 Montgomery Drive, Block B,Mount Edgecombe,Durban
Yes This hospital is serviced by Tsebo's Fedics 1A Arboretum, Westdene, Bloemfontein
Yes This hospital is serviced by Tsebo's Fedics 1A Arboretum, Westdene, Bloemfontein
Yes This hospital is serviced by Tsebo's Fedics 1A Arboretum, Westdene, Bloemfontein
Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes This hospital is serviced by Tsebo's Fedics. We also have Hersfoord Retirement Village Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes This hospital is serviced by Tsebo's Fedics Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes This hospital is serviced by Tsebo's Fedics Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes This hospital is serviced by Tsebo's Fedics Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes This hospital is serviced by Tsebo's Fedics. We also have Akeso Kiaat Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes This hospital is serviced by Tsebo's Fedics. We also have Akeso Kiaat Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes Wilmed Private Hospital Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes This hospital is serviced by Tsebo's Fedics Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes This hospital is serviced by Tsebo's fedics. We also have Nurture Vereeniging Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes This hospital is serviced by Tsebo's Fedics. We also have Johannesburg General Hospital Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes Life Peglarae & Andrew Saffy Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes This hospital is serviced by Tsebo's Fedics. We also have Akeso Akadia and Louis Pasteur Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes Akeso Akadia & Louis Pasteur Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes Akeso Akadia & Louis Pasteur Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes Akeso Akadia & Louis Pasteur Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes Makgoka High School Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes SAB Polokwane Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes SAB Polokwane Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes Akeso Akadia & Louis Pasteur Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes Akeso Akadia & Louis Pasteur Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes Akeso Akadia & Louis Pasteur Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes SAB Polokwane Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes SAB Polokwane
1A Arboretum, Westdene, Bloemfontein
Yes Cairn ,Iqvia & Nurture Hilldale Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes Clinix DR SK Matseke Tsebo House, 7 Arnold Road , Rosebank, Johannesburg
Yes Clinix DR SK Matseke