Page 1 of 13Sustainability Management Plan
Page 2 of 13Table of ContentSubject PageAbout our hotel 3Purpose, Scope & Reference 3Our Goals 4Sustainable Management Plan 4Sustainable Management Plan 5Implement a SMP 6Legal Compliance 7Employee Learning 7Service Quality & Customer Satisfaction 8Accuracy of Promotional material 8Local Zoning, Design and Construction 8Interpretation 9Communication Strategy 9Health and Safety 9Social / Economic 10Local Employment 11Fair Trade 11Local Entrepreneurs 11Respect Local Culture 11Exploitation 12Equitable Hiring 12Employee Protection 12Basic Services 12Exclusive Services 12Environmental 13
Page 3 of 13ABOUT OUR HOTELThe beacon of hospitality, Clark Marriott is located at the central business district of the country’s fast-rising megalopolis and Asia’s next aerotropolis – Clark Freeport Zone. The first and only internationally branded 5-star hotel in North of Manila is the most accessible destination for entrepreneur and travels with a short 5-minutes’ drive from Clark International Airport. It has 260 well- appointed rooms suites with contemporary designs and local touches giving it a distinct aesthetics. It has 5 restaurants and bars to satisfy guest’s discerning palates. An all-day buffet restaurant, the Goji Kitchen+Bar, where world-class and homegrown tastes meet. And its specialty Korean restaurant, Smoki Moto, offering a feast for all the senses with authenticity and quality combined.PurposeProvide sustainability insights while generating the enterprise level data required to meet company strategies, including sustainability, and social impact. Drives your property's competitiveness for sustainable travel.MESH in Marriott stands for Marriott Environmental Sustainability Hub.to serve as Marriott’s internal platform that guides hotels, associates, and partners in practicing sustainability. Through MESH, Marriott provides resources, policies, and best practices to help properties reduce energy and water use, minimize waste, and lower carbon emissions.It acts as the backbone system to ensure that every Marriott property contributes to the company’s long-term sustainability commitment.MESH (Marriott Environmental Sustainability Hub). We use the MESH platform to ensure we are on the right track to achieving our sustainability goals. This platform helps us monitor, track, and share our property’s data using SPROUT (Sustainable Practices & Resilient Operations Update Tracker). Data is important in helping us identify whether we are successful in reducing our energy consumption, water usage, and much more.With MESH, you can share and access information that drives your property's competitiveness for sustainable travel. The data you input here directly impacts the hospitality in which we show the earth. It also shows our guests the efforts being taken to be a sustainability champion in the hotel industry.ScopeThe Scope of the sustainability management plan covers all initiatives and activities of the Hotel and its integration with all colleagues, customers, suppliers, business partners, owners and other stakeholders.ReferenceMarriott Environmental Sustainability Hub (MESH) - (OPS-ENG-047)
Page 4 of 13Our Goals:1. Energy Efficiency:- Reduce total energy consumption while maintaining high quality service.2. Water Conservation:- Reduce water consumption in the property.3. Waste Production:- Reduce back of the house operational waste generated.We are very aware that sustainability is an ongoing journey; therefore, the Sustainability Management Plan willbe reviewed annually.Our Sustainability Management Plan is supported by the following Policies and Procedures along with other supporting documents:- Health, Safety and Environmental Policy- Waste Management Plan- Purchasing Policy- Recruitment Policy- Code of Business Conduct and EthicsSustainability Management Plan Areas for Marriott1. Energy Efficiency & Climate Action▪ Reduce greenhouse gas (GHG) emissions.▪ Invest in renewable energy (solar, wind, etc.).▪ Upgrade to energy-efficient lighting, appliances, and HVAC systems.▪ Smart building management for reduced energy use.2. Water Conservation▪ Install water-efficient fixtures and irrigation systems.▪ Reduce water use in guest rooms, kitchens, and laundry.▪ Implement water recycling and rainwater harvesting.▪ Protect local water sources.3. Waste Management & Circular Economy▪ Minimize food waste through tracking and redistribution.▪ Reduce single-use plastics (straws, bottles, amenity packaging)▪ Promote recycling and composting programs.▪ Partner with suppliers for sustainable packaging.
Page 5 of 134. Sustainable Sourcing & Supply Chain▪ Prioritize locally sourced and sustainable food & beverages.▪ Ethical sourcing of seafood, coffee, tea, and textiles▪ Ensure suppliers follow sustainability and fair labor standards.▪ Green purchasing policies (eco-certified products).5. Biodiversity & Responsible Development▪ Protect local ecosystems during hotel construction and operation.▪ Landscaping with native plants.▪ Avoid activities that threaten wildlife and natural habitats.6. Guest & Associate Engagement▪ Educate guests on eco-friendly practices (linen reuse, waste sorting).▪ Train associates on sustainability goals and daily practices.▪ Promote sustainable travel choices for guests.7. Community Engagement & Social Impact▪ Support local communities through responsible tourism.▪ Invest in education, training, and local employment▪ Partner with NGOs for community development projects.▪ Promote diversity, equity, and inclusion in operations.8. Health, Safety & Well-being▪ Ensure safe and healthy environments for guests and staff.▪ Promote well-being programs and wellness travel.▪ Maintain high hygiene standards with eco-friendly products.9. Governance & Reporting▪ Track progress against sustainability goals (KPIs, certifications).▪ Align with global frameworks (UN SDGs, GRI, LEED, ISO 14001).▪ Transparent communication of progress through sustainability reports.
Page 6 of 13Implement a Sustainable Management PlanImplement a Sustainable Management Plan:Clark Marriott Hotel shall establish and maintain the SMP complying with requirements included in this section. There are a number of elements that make up the SMP as shown below:Implementation of Marriott’s Sustainable Management Plan1. Energy & Climate ActionPlanning: Identify high-energy areas (HVAC, lighting, kitchens) and set emission reduction targets.Execution: Install energy-efficient systems, shift to renewable power, and adopt building automation technology.Evaluation: Conduct quarterly energy audits; benchmark carbon emissions against corporate goals.2. Water ConservationPlanning: Assess water use in rooms, kitchens, and landscaping.Execution: Retrofit water fixtures, adopt towel/linen reuse programs, and use weather-based irrigation.Evaluation: Monitor water use per guest night; prioritize improvements in high-risk water regions.3. Waste ReductionPlanning: Map waste streams (food, plastics, packaging).Execution: Eliminate single-use plastics, launch food donation partnerships, and set up property-wide recycling.Evaluation: Track waste diversion rates and food waste volumes monthly.
Page 7 of 134. Sustainable SourcingPlanning: Develop supplier guidelines for ethical and eco-friendly products.Execution: Source local and seasonal produce, certified seafood, and Fair-Trade coffee/tea.Evaluation: Review supplier compliance annually; report percentage of sustainable procurement.5. Biodiversity ProtectionPlanning: Conduct environmental impact studies for new projects.Execution: Use native plants in landscaping, avoid harmful construction practices, and partner in habitat restoration.Evaluation: Track biodiversity initiatives and certify new builds with green standards (LEED, Earth Check6. Guest & Employee EngagementPlanning: Design awareness programs for both guests and staff.Execution: Launch “green stay” options (digital keys, linen reuse, eco-amenities) and sustainability training for employees.Evaluation: Use guest satisfaction surveys and employee feedback to measure program effectiveness.7. Community & Social ImpactPlanning: Identify local community needs (education, employment, disaster relief).Execution: Support through hiring locals, community service, and partnerships with NGOs.Evaluation: Report volunteer hours, funds raised, and number of beneficiaries annually.8. Health, Safety & Well-beingPlanning: Establish health and safety standards aligned with sustainability.Execution: Use eco-certified cleaning products, offer wellness dining, and enhance indoor air quality.Evaluation: Audit safety performance regularly and collect guest wellness feedback.9. Governance & ReportingPlanning: Set sustainability KPIs aligned with UN SDGsExecution: Collect data via Marriott’s environmental reporting platform across all properties.Evaluation: Publish annual Serve 360 Report with third-party verification.Legal ComplianceClark Marriott Hotel complies with Philippine laws and international standards by strictly following public health and safety regulations, ensuring its building and fire systems meet local codes, and providing full accessibility features for guests. It also adheres to labor laws and Marriott’s global brand standards through regular audits and staff training. In addition, the hotel is accredited by the Department of Tourism as a five-star property, which reflects its compliance with national tourism requirements. Overall, Clark Marriott demonstrates strong legal compliance in health, safety, labor, building, and tourism operations.Employee LearningWe carefully recruit the best employees to work for Clark Marriott, we train and stimulate our fellow employees and ourselves so that the service we give will be performed with courtesy and an ever-increasing degree of intelligence, care and pride, but without waste or extravagance.
Page 8 of 13Marriott’s DLZ enables us to engage associates through learning and communications, delivering what they need, when they need it, and how they need it.In the DLZ, associates can interact daily with gamified, question-based learning that reinforces key brand, service, and loyalty topics, complete assigned learning to advance their skills, and view company communications available in 38 languages thanks to AI-backed translations.For leaders the DLZ boasts property user metrics offering actionable insights into participation, upcoming/overdue milestones, and opportunities for coaching or further development.Get started today logging in via the link below with your EID, password, and two-step verification or download the DLZ mobile app using the QR code to access on the go.Service Quality & Customer SatisfactionAt Clark Marriott: “Putting People First”, core valueMarriott’s service quality is anchored in reliability, responsiveness, assurance, empathy, and tangibles. The brand ensures consistent and dependable service across its global properties, from clean rooms to efficient check-ins and check-outs. Staff members are trained to be responsive, addressing guest needs and concerns promptly while maintaining professionalism and courtesy that build trust and confidence. Marriott also emphasizes empathy by personalizing guest experiences, remembering preferences, and providing tailored services, especially for loyalty members. In addition, the company upholds high standards in its facilities, amenities, and overall appearance, ensuring that guests experience comfort and luxury at every stay.Customer satisfaction at Marriott is largely influenced by its focus on delivering seamless and memorable guest experiences. The Marriott Bonvoy loyalty program strengthens guest relationships by offering rewards, exclusive benefits, and incentives for repeat visits. Innovation and technology, such as mobile check-ins, digital keys, and smart room features, further enhance convenience and satisfaction. Marriott also integrates sustainability initiatives, including eco-friendly programs and energy efficiency, which resonate with environmentally conscious travelers. Finally, the company actively gathers feedback through surveys and reviews, using guest insights to continuously improve its services. Together, these elements make Marriott a trusted hospitality brand with high levels of guest satisfaction.Accuracy of Promotional MaterialsAll communication regarding promotional material at Clark Marriott goes through the Sales, PR and Marketing teamand is in line with Clark Marriott guiding principles, local regulations and cultural norms. Any dissatisfaction from our guests is tracked through the guest feedback forms thorough many channels.Local Zoning, Design and ConstructionExceptional for social events as well as national and international meetings, Clark Marriott Hotel offers a convenient location in the city’s Clark City business district.With 260 exquisite rooms and suites in the heart of the Pampanga, Clark Marriott Hotel provides the perfect retreat for your business or leisure trip. Each room features subtle-yet-sophisticated décor, high-quality bedding, and stateof-the-art amenities, ensuring total comfort and relaxation during your stay.
Page 9 of 13Renowned for our attentive service, Clark Marriott is ideal for small- to medium-sized conferences, hosting from 15 to 700 guests. Cosmopolitan and luxurious, Clark Marriott Hotel features flexible function spaces. Just minutes from the city’s business center and shopping mall, it’s the perfect venue for your next board meeting, product launch or private party.Ongoing maintenance and repairs are performed regularly with the purpose of being as sustainable, energy- savingand long lasting as possible, and includes use of environmentally friendly materials. Every effort has been made to ensure that all appliances that have been purchased for operating the hotel are energy efficient.InterpretationWe inform our guests about the local environment, local culture and cultural heritage through various means; may it be electronic via our TV systems and also verbally from our colleagues. Community lectures are carried out to educate community bout sustainability.Communications StrategyAll associates will receive training on environmental challenges and how to be part of the solution. Awareness training is being conducted for new joiners as part of their induction program, associates receive more training in their respective areas in the hotel as well as the housing, in how to use energy and water efficiently and how to reduce the waste.We communicate with our guests and visitors to the hotel and the website in a comprehensive manner. Our implementations, plans and strategy for a sustainable operation are clearly defined, as well as our involvement with the local community and other charity work. Our sustainable operations involve our guests, associates, suppliers and stakeholders.Health and SafetyOur Goal: work safely at all times; think about hazard prevention in all that we do; minimize accidents so that we, as Staff Members, can feel comfortable and confident at all times in our work environment and be proud of our commitment to safety.The management of Clark Marriott Hotel has developed a comprehensive Accident and Injury Prevention Program, the goal of this program is to minimize the frequency of and severity of accidents involving staff members and to comply with the local laws and regulations that relate to our hotel. The program has been designed to eliminate physical hazards from the work environment and to train staff members in safe work practices.Accident prevention is a vital element of any successful organization, we recognize that accidents does not only cause physical and mental pain to staff members but are also costly in terms of lost productivity and profit.Efficient accident prevention can be directly related to increased profitability for our business, which is something that benefits all of us.While the final responsibility for the safety program lies with the managers and supervisors, the program cannot succeed without the full cooperation of allstaff members. Everyone must be on hundred percent safety conscious in everything he or she does while on the job. We are confident that with a sincere and concentrated effort from everyone, our safety goals can be achieved.As perthe Philippine law, we follow strictsecurity, environmental, health and safety laws,regulations and procedures to conserve and protect the environment and create a workplace where we bring the best out of our colleagues
Page 10 of 13whilst avoiding the risk of injury.Colleagues are appropriately trained so asto make them aware the health and safety issues while working and guests are made aware of hazards by using appropriate signage and other form of communication.Clark Marriott hotel associates in all departments have been trained on basic First Aid & Life Support, and our pool attendants are certified as lifeguards from Philippine Red Cross.Purchase and operating policy for all mechanisms, equipment and facilities is that they be as environmentally friendly as possible: low emission and consuming minimum energy. We have an experienced team of engineers andtechnicians who maintain the facilities etc.,so that we have constant check on them being in good working condition.All necessary and mandatory safety requirements for the same are in order, such as Method Statement, Risk Assessment, and Personal Protective Equipment.Local Law enforcement agencies frequently visit the premises to ensure all emergency systems are in order, besides, there are audits conducted to ensure that the hotel clinic is up to the standards, HACCP audits are conducted toensure compliance to the Food Safety Management System. New kitchen staff is trained on safety and procedures and must undergo a mandatory basic food hygiene course in food handling.And, we have regular meetings to discuss any area of improvement in the above.Social/EconomicAt Clark Marriott, we are committed to save our planet and be part of the solution!We have built our Green Team, a group of passionate Champions from all departments who will be driving all environmental and green activities in our hotel.Green Champions are responsible for:- The first assignment was obtaining the Green Globe Certification.- Spread the awareness about the environmental challenges, the issues that our planet is facing and the importance of being part of the solution.- To come up with creative green ideas in all areas to save energy & water and to reduce the waste.- Driving internal and external green & CSR activities.- To be part of the local environmental communities and non-profit organizations.- Participate in all environmental activities when organized by local organizations.- Ensure having consistent and proper communication between all colleagues about all environmental activities.- Give back to our community by participating in charity and donation events.
Page 11 of 13Local EmploymentEQUAL EMPLOYMENT OPPORTUNITY (EEO)Marriot International is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture. It is the Company’s policy to ensure equal employment. In keeping with its long-recognized policy, the company strives to employ and promote the best qualified person for each job and in doing so, will comply with all legal requirements.GUARANTEE OF FAIR TREATMENT (GFT) / THE OPEN-DOOR PROCESSMarriott International policy provides that every Associate, regardless of position, be treated with respect and in a fair and just manner at all times. In keeping with this long – established policy, all persons will be considered for employment, promotion or training on the basis of qualifications without regard to race, color, creed, sex or national origin.Fair TradeBUSINESS INTEGRITY LINEOur reputation for high standards is the one of the most important assets that we possess. That’s why our business values are non-negotiable. Our future success depends on it.It has always been Marriott’s policy to conduct business ethically and with integrity, and we expect our associates to uphold our high standards of business conduct.As an associate of the Company, you have an important role to play to keep your workplace safe and foster respect, pride and conference among one another. We call on your commitment and involvement to continue to keep Marriott strong and to do the right thing.Local EntrepreneursWe have chosen to specialize within the hospitality industry, by offering only experiences of exceptional quality.Our objective is to be recognized as the company, which operates the finest hotels, resorts and residences wherever we are located, and to do so profitably. To achieve this distinction, we must excel in all areas of our business.Meanwhile, at Clark Marriott we do engage in organizing events and activities that portray the local culture, especially during holidays.Respect Local CultureClark, Pampanga's culture is characterized by a rich history encompassing indigenous Aeta roots and American military heritage, a vibrant culinary tradition, and a focus on Philippine history and indigenous cultures.Clark Marriot actively engages in local Corporate Social Responsibility programs or support local businesses, as this shows a commitment to giving back to the community and respecting its culture.Clark Marriott is designed to reflect the Kapampangan identity often display locally made crafts and artworks, encouraging appreciation for the local culture among visitors.
Page 12 of 13ExploitationClark Marriott is in strict compliance to the Philippine Labor Law and its relations. Hence, appropriate policies are in place against the employment of children, discrimination, sexual harassment, and exploitation. The element of exploitation is supported by:- Equal Employment Opportunity & Diversity- Ethical Behavior Policy- Code of Business Conduct and EthicsEquitable HiringClark Marriott promotes diversity and equality on all levels of the business, and no employees or applicants arediscriminated against in any way. All positions are filled on the basis of competence. Our hotel adheres to all local laws and regulations concerning labor laws and offer conditions and wages superior to the minimum requirements.Clark Marriott employes people of many nationalities. Women candidates are encouraged to apply across all levels of the business.Employee ProtectionSalaries and benefits meet national regulations, and all payments required by law into insurance and holiday funds are made on behalf of all employees. Overtime is paid for hours worked beyond the established work in accordancewith local labor law. Week hours and working hours do not exceed the legal maximum established by the labor law, but being a hospitality industry at times a need might arise to work additional hours, colleagues are accordingly remunerated as per the policies outlined.Basic ServicesThe activities of the business have not impacted or jeopardized resources or services in the local area or neighboring communities in any negative manner. The activities of the business generate a number of secure jobs and reflects positive influence in the community Culture HeritageExclusive ServiceAn Associates must not engage in outside business entity as an officer or director of or consultant except for professional or charitable organizations of family businesses which have no relation of any kind with the Hotel. An Associate must secure a written approval from the General Manager if he wishes to engage in any other business or occupation outside of the Hotel.EnvironmentalAt Clark Marriott, we are taking major steps to increase the awareness between our colleagues and make them behave and act every day while thinking about our environment and its challenges, and how we can be part of the solution.Our Green Champions are taking vital initiatives in all departments to ensure we are using all resources of energy in efficient way, reduce water consumption as well as reducing the waste.
Page 13 of 13Green Champions Initiatives:- Garments biodegradable wrap instead of plastic wrap (Laundry Department)- Room Keys made of PVC recycled plastic (Front Office Department)- Replacing plastic take away boxes with either biodegradable or carton (F&B Department)- The use of glass water bottles as opposed to plastic water bottles in hotel internal meetings (Banquet Department)- Researching sustainability options with our coffee vendors (F&B Department)- Recycling of the water bottle cap only (F&B Department)- Decrease the amount of displayed plastic water bottles and replace with water dispenser stations (Spa Department)- Reviewing current set up of recycled trash cans at hotel (Health and safety Department)- Researching sustainability options for our Pool and Beach water bottle (F&B Department)- Installing a machine that will process the Food Waster into compost (F&B Department)This concludes the Sustainability Management Plan for Clark Marriott Hotel in 2025. We are fully aware that sustainability is an ongoing journey; therefore, the Sustainability Management Plan will be reviewed annually.The resorts will continuously measure and monitor the following at planned intervals to verify that we are achieving continuous improvement in the field of sustainability:1. Electricity consumption2. Water consumption3. GHG emission4. Amount of waste generated by the hotelOur Sustainability Management Plan is supported by the following Policies and procedure along with othersupporting documents:5. Environmental Policy6. Health and Safety Policy7. Business Ethics and Conduct Policy8. Waste Management Plan9. Environmentally Preferable Purchasing policy10. Environmental Impact Assessment Report11. Landscaping Policy12. Pollution Management Plan13. Disaster Management Plan