YOUR BUSINESS FLYER
BUSINESS TO BUSINESS IN MILTON KEYNES
JUNE 2017
CONFERENCING I EXHIBITIONS I MEETINGS I TRAINING I EVENTS
A venue that meets your needs
Conferencing | Exhibitions | Meetings | Training | Events
RIDGEWAY
• Professional and friendly service • Conveniently located with over 118
• Modern & spacious meeting facilities FREE parking space
• Various room capacities and layouts
• Flexible sound, vision & catering
up to 580 seats packages
• Competitive rates
www.theridgewaycentre.com | 01908 224588 | [email protected]
The Ridgeway Centre theridgewaycentre Free WiFi
Your Business Flyer
A venue that meets your needs
Conferencing | Exhibitions | Meetings | Training | Events
• Professional and friendly service
• Modern aRndIDsGpEacWioAuYs meeting facilities
• Various room capacities and layouts
up to 580 seats
• Competitive rates
• Professional and friendly service
• Conveniently located with over 118• Modern & spacious meeting facilities
• Conveniently located with over 118
FREE parking space
FREE parking spaces• Various room capacities and layouts• Flexible sound, vision & catering
up to 580 seats packages
ww•• w .tChoemripFdegtlieteiwveaxyraicbteensltere.scoomu| n0d19,08v2is24i5o8n8 | [email protected]
The RipdgaewcakyaCgenetrse
theridgewaycentre Free WiFi
A venue that meets your needs
Conferencing | Exhibitions | Meetings | Training | Events
RIDGEWAY
• Professional and friendly service • Conveniently located with over 118
• Modern & spacious meeting facilities FREE parking space
• Various room capacities and layouts
• Flexible sound, vision & catering
up to 580 seats packages
• Competitive rates
www.theridgewaycentre.com | 01908 224588 | [email protected]
The Ridgeway Centre theridgewaycentre Free WiFi
2 To advertise call 01908 850550
NovemJubneer 20176
Jury’s Inn, 500 Saxon Gate West, Milton Keynes, MK9 2HQ
Wednesday 18th October 2017 | 9am - 4pm
Direct access to over three PRICING STRUCTURE
hundred local businesses
Stands
As one of around forty exhibitors, participating
in this unique event will provide you with the All stands come with one table, table
chance to meet over three hundred directors, cloth, 2 chairs and power.
senior managers and other professionals in a Parking for exhibitors is included in the
comfortable, friendly environment. stand price.
With a database of over 1,800 business and Refreshments will be provided for exhibitors.
magazines reaching 60,000 homes and local
businesses, we will invite many well established Single Stand (6x4) £395 + Vat
businesses to the exhibition. Double Stand (12x4) £650 + Vat
In addition to this, we also intend to hold
seminars and workshops, as well as product Exhibition Stationary
demonstrations by some of Milton Keynes Packages
leading manufacturers and suppliers. Your
products could be among them! Leaflets, Business Cards & Roller Banners
For more information From £280 + Vat
01908 596034 @mkcityexpo
Organised by
yourlocalflyerwww.mkcityexpo.co.uk [email protected]
Please mention YOURBUSINESSFLYER when responding to adverts 3
Your Business Flyer
J ContactTelephone
01908 850550
U Email
[email protected]
Website
www.yourlocalflyer.co.uk
ContentsTendering
5
N Lettings 14
Legal Advice 24
E Networking 29
Hello and welcome to
the June edition of the
YourBusinessFlyer
As always it has been another busy month at Your
Business Flyer HQ with lots of news to tell you.
Check out the front cover The Ridgeway Centre
also on page 2 with an editorial telling you all about
them
For the perfect day out with Tanks A Lot see page
8-9 for more information
Check out corporate accommodation from Cotels
see page 12 for more information
Bartercard helps to create new opportunities and
drive business growth see page 16-17 for more
information
Berics are on hand for all your business needs see
page 26-27 for more info
As always networking events can be found on page 29
Until next month,
Kelly & the
YourBusinessFlyer Team
www.facebook.com/ybfmk YOURBUSINESSFLYER safely delivered
@ybfmk by The Leaflet Delivery Company MK
4 Your Local Flyer, 15 St Johns Terrace, Newport Pagnell, Milton Keynes, MK16 8HE
YourLocalFlyer acraenpnroint tteadkeinregsopoodnfsTaibiothilt.yaRfdoerpvrtehoedrutcicsotnieotnecnintaowlflhth0oel1ea9odr0vpe8artrst8wo5rit0htho5eu5tse0prevrimceissspiornovisidsetdricbtylythperoahdibvietertdis. ers.
All adverts
NovemJubneer 20176
Why use a bid writer? What do you get?
Bid writing can be a difficult and time Our Experienced Bid Professionals
consuming task. The process requires are flexible in their approach, knowing
effective communication, writing skills, that every bid and tender can vary in
immense attention to detail and a big requirements. They are commercially
commitment of time and energy. Bids focussed and understand the
and tenders can be highly valuable operations which impact businesses.
and therefore too great a risk for Their expertise and experience at
your company to put on the desk of working on bids means they can work
someone already drowning in their quickly through large quantities of
usual day to day work. Outsourcing client documentation to establish
your bid writing requirements and the required response format and
using a specialist bid writing company information.
can alleviate the stresses of completing
complicated and intricate tenders. If you would like to consider outsourcing your
Using outsourced Bid Writing Services bid writing requirements, why not contact
to prepare and submit a bid can us on 01908 382414 or via email info@
immensely improve your Company’s bidandtendersupport.co.uk and find out how
potential in winning the contract whilst we can alleviate your bid writing stresses.
leaving your team to focus on their day
to day duties. We are also running a 1 Day Bid Development
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Our Services “At Bid and Tender
Bid Search Service Support our focus is on
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Bid Strategy & Management and organisations
Bid Training & Workshops with a flexible and
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winning more work.”
For more information and to find out how we can help you, please contact us
on 01908 382414 or by email at [email protected].
Alternatively more information can be found at our website:
www.bidandtendersupport.co.uk
Please mention YOURBUSINESSFLYER when responding to adverts 5
Your Business Flyer
Tribunal Fees Discourage Cases
The Chartered Institute of Personnel £9m per year, but has also suggested
and Development (CIPD) has provided raising the threshold for fee remission
an update in respect of a Government (for those on low incomes) to include
review of the impact of
Tribunal fees. people on the national living wage.
Fees were introduced Since the fee structure was
in July 2013, with the introduced, claims have
review concluding fallen by 70%. Of course,
that workers the ACAS early conciliation
may have been service does provide the
“discouraged” but opportunity for disputes
not “prevented” from to be resolved without
bringing claims since the need to refer to an
inception of the charging Employment Tribunal.
regime.
The Government has said that
introduction of fees raises an additional
6 To advertise call 01908 850550
DIGITAL NovemJubneer 20176
MARKETING
TRAINING www.123internetgroup.com/training
COURSES
COURSE DATES
Mercure Hotel
Abbey Hill, Milton Keynes 18th Oct 2017
HOW YOU CAN MAKE YOUR BUSINESS
SUCCEED IN A DIGITAL WORLD
JOIN OUR 1 DAY COURSE – AN INSIGHT INTO DIGITAL MARKETING.
11th January 2016
Northamptonshire Chamber of Commerce
A company who Google Analytics – Understanding Your Visitors
stops marketing to Google Analytics doesn’t just provide you with website
save money... insights; it’s incredibly valuable to the commercial
Is a company who success of your business. From marketing campaign
stops their clock to optimisation through to budget allocation, this course
save time. will give you direction on how Google Analytics can
benefit your business.
RESERVE YOUR SPACE:
Social Media Best Practice
Milton Keynes - 01908 231 230 Social Media is a must for any business, but just posting
Northampton - 01604 231 231 content won’t cut it. This course will provide you with
the essential information for you to understand the
[email protected] marketing fundamentals of social media, develop an
online strategy to meet your business requirements and
www.123internetdesigns.com enable you to build a trusted relationship with both your
existing and prospective customers.
How SEO and Social Media Work Together
At first, it can be difficult to see how SEO and social
media are related, which is understandable considering
they’re two completely different entities. This course will
give you insight on the relationship between SEO and
social media, teach you best practices for search engine
optimisation, and provide you with valuable information
on content strategy marketing to strengthen your brand
and your online standing.
Please mention YOURBUSINESSFLYER when responding to adverts 7
Your Business Flyer
DRIVEN A TANK YET?
WHY NOT?
WWW.TANKS-ALOT.CO.UK
TRY THE FULL MONTY
TANK DRIVING DAY
WINNER RUNS A CAR OVER
WITH A
CHIEFTAIN MAIN BATTLE TANK
01295768400 / 07860455636
[email protected]
8 To advertise call 01908 850550
NovemJubneer 20176
150 MILTARY VEHICLES
£27025 YEARS EXPERIENCE
CHECK OUT OUR TRIP ADVISOR FEEDBACK
The best fun I've had in absolutely years!
I took my two sons, aged 13 and 18 years old, for what I thought would be a fun birthday treat out for my youngest,
trying out driving tanks... that sort of thing. BUT, it was so much, much more than that! Right from the off, there was
energy, fun and excitement in the air... drivers are camou'd up, everyone is made to feel special and your day begins.
Hurtling around in monster tanks, up and down seriously deep ruts had me whooping with joy, and I couldn't wait to
see my sons faces - I was not disappointed.
And if that wasn't enough - they have an armoury too - where you get to strip down a gun and rebuild it - all
for fun! I found it an enormously bonding experience with my boys, a day full of memories (and pictures) that I
shall never forget.
If your question is "should I?", then the answer is an unequivocal "YES"!!!!
Please mention YOURBUSINESSFLYER when responding to adverts 9
Your Business Flyer
Milton Keynes – Novotel
Effective Time Management Skills Training Course
(one day)
This course looks at current working practices and explores techniques for gaining greater control
over time with a more structured and planned approach to managing interruptions, priorities,
processes and people.
lan more efficiently and know how to say ‘no' without feeling guilty
By the end of the course you will be able to understand how they use their own of time, consider the
use of outlook to manage tasks, manage e-mails more effectively, prioritise key areas of activity,
avoid procrastination and make better decisions, delegate and p
Objectives
• Looking at why time management is important to performance.
• Evaluating how time is used currently.
• Planning and setting priorities to meet deadlines
• The behaviours that use time inefficiently and cost money.
• The importance/urgency matrix and handling interruptions and controlling requests
• Delegation for an improved performance as well as developing SMART Actions
• How a ignore list can make you more efficient and Tips on using outlook to manage e-
mails and tasks
What clients say:
• I found Mike to be an extremely effective trainer and motivator. He had a wealth of
appropriate experience that he used to provide advice as well as focusing on my particular
and specific situation and how I can become more effective. I would recommend Ripley
Training Ltd to others who are seeking time management skills - Excellent!
• The course was well structured, well presented and hit all the objectives - I am confident that
my team will benefit from the course when they return back to work
Price: £495 plus vat per person inclusive of lunch and all refreshments
How do I view dates and book?
Online at www.ripleytraining.co.uk under our team member courses
Email us at [email protected] or call us on 01423 861122
10 To advertise call 01908 850550
NovemJubneer 20176
Milton Keynes – Novotel
Communicating with Confidence and Personal
Impact Training Course (one day)
The course includes the importance of self-worth and how that is communicated, the benefits of
taking control of their attitude and directing it, how to create a good first impression and behave in a
more confident manner, how to communicate in the right way in all situations, knowing when
assertiveness is appropriate and be able to apply it effectively and how to apply a positive approach
and image when working with others.
Objectives
• Know what a confident total image and why is it important. Understand about image and to be
able to project it personally and for the department or business we represent?
• Communicate in verbal and non-verbal ways and the importance of congruency in dress,
verbal and non-verbal communication. Deal with the barriers to communicating effectively,
develop active listening skills and to take control of the communication process.
• Know the importance of self-esteem and realise that our actions are invariably habit based,
which are derived from our values and beliefs.
• Being able to say ‘no' without feeling guilty. Using assertiveness in difficult situations and
choosing your approach.
• Speaking to groups in a confident way, encouraging and dealing with feedback. Gaining co-
operation and commitment from others.
What our clients say:
• Really helped me realise the importance of putting myself first and to recognise I am
important
• I am now able to make my points more clearer to other people and be more assertive
• Excellent Training received and materials given on the day - this training has helped to build
my confidence and enable me to be more effective when communicating with my managers
Price: £495 plus vat per person inclusive of lunch and all refreshments
How do I view dates and book?
Online at www.ripleytraining.co.uk under our Team member courses
Email us at [email protected] or call us on 01423 861122
Please mention YOURBUSINESSFLYER when responding to adverts 11
Your Business Flyer
Serviced Apartments
The perfect solution for your corporate accommodation needs
Corporate Accommodation
Why book your Employees, Visitors and Contractors a hotel room when
you can make them feel at home in a Cotels Serviced Apartment.
Cotels Serviced Apartments offer space, flexibility, privacy and great value.
And what’s more ... the longer you stay the less you pay!
All Cotels apartments include:
Fully fitted kitchens including laundry facilities
Full Sky TV package (Movies & Sport)
Complimentary parking
Secure Access
Unlimited broadband
Weekly Maid Service
Welcome Pack including Breakfast
If you’re looking for corporate accommodation
call us today on 01908 465610
Don’t just Stay: live...
12 To advertise call 01908 850550
NovemJubneer 20176
Morgan Fire Protection has 30 years experience in the fire protection
industry servicing all types of public and private sector businesses as
well as small and medium sized independent traders.
Morgan Fire offers a range of services including:
• Portable fire extinguisher - You will benefit from fully guaranteed products
at competitive prices. We service all makes of extinguisher to BS5306.
• Dry riser testing & repair - Morgan Fire engineers carry out annual wet, six
monthly visual, flow and private hydrant testing to current standards, using our
own dry riser appliances.
• Fire alarms & emergency lighting - We can advise you on the extent of
protection your business requires from fire detectors, alarms and emergency
lighting to meet the required standard, and assist you with supply, installation
and system maintenance.
• Portable appliance testing (PAT) - Morgan Fire can advise which appliances
require testing annually in accordance with current regulations.
• Staff fire training - Fire extinguisher training, fire awareness and fire marshal
training courses are offered with optional live training rig. We can advise on the
most suitable training programme for your employees.
• Fire risk assessment - Our risk assessor will provide you with an easy to
understand document, free of jargon. You will also receive information on
reviewing your assessment, fire training, emergency fire plan and record keeping.
Please get in touch regarding your no obligation quotation!
Freephone 0800 0856381 or local rate 0121 2850283.
Email serviced[email protected] or online enquiry form www.morganfire.co.uk
For a guide to pricing follow this link: http://www.morganfire.co.uk/price-list/
Please mention YOURBUSINESSFLYER when responding to adverts 13
Your Business Flyer
ARCEOYVOEUREFDU?LLY Making the mistake of giving the market value could have a
considerable effect on the premium quoted, as the rebuild cost is
BELVOIR ADVISES LANDLORDS TO usually lower than market value. But be aware that there could be
CHECK THEIR INSURANCE… instances where the rebuild value could be higher than its market
value. Older houses in a lower priced area of the country will
Belvoir - the UK’s leading lettings specialist - is now urging probably cost much more to rebuild than their market value.
landlords to check their insurance policies to ensure they are
adequately covered for as many eventualities as possible. LOSS OF INCOME
“Specialist insurance which provides adequate Imagine your property is uninhabitable as in the case above.
cover in case of emergencies such as fire Your tenant is forced to move out and decides to initiate legal
or flood is vital for landlords,” says Steve proceedings against you for a variety of related factors. Where
Tunney who owns the Belvoir Lettings
office in Stony Stratford. standard home insurance would give only cover for damage
to the property and your possessions, landlords building
“For example, we were recently called insurance could provide cover for the loss of rental
by a tenant very early in the morning income, cover for alternative accommodation for your
to advise us that gas main had burst tenant – plus cover your legal expenses against your
outside the property and the front of their tenant’s lawsuit.
house was being burnt by the gas flame, the
landlord who if she had buildings and contents RENT GUARANTEE COVER
insurance with us would not only be covered for the
cost of damage to the property, but also covered for the loss of Covers the rent if a tenant defaults on rent payments.
rent whilst the property is being repaired or the cost of paying for This is a valuable insurance for a landlord that could
alternative accommodation for her tenants.” experience difficulties in making mortgage payments.
Some insurers also offer the option of legal cover to assist with
Steve says: When you consider the greater exposure to risk faced pursuing the errant tenant.
by renting out that property it obviously makes sense to make sure
it is adequately protected. Landlords “buy to let” insurance is very LIABILITY
different from conventional home insurance in many ways because
there are numerous specific considerations”. As a landlord you are responsible for the health and safety of
your tenants. Liability cover will protect you against lawsuits
“For example, a landlord policy can give up to 120 days for compensation claims as a result of accidents, injuries or even
cover for un-occupancy, when the norm is 30 days which fatalities at your property and as a result of loose carpets, faulty
is particularly useful for properties that could be empty
for several months during a refurbishment period.” light fittings and defective cookers. The typical
maximum for standard liability is £2m.
Other key points to consider when looking for the right
type of insurance. KEEP EVERYONE INFORMED
HIGH RISK Failure to notify your mortgage
lender, insurer and lessee that your
Check what the insurer has excluded for what they may consider property is rented these parties
as “high risk tenants” such as students, multiple single sharers, could result in insurance claims
asylum seekers or tenants on state benefits. being refused.
FIXTURES AND FITTINGS COVER Belvoir’s recommended insurance
company is LetAlliance who has worked
Let unfurnished or part furnished limited contents cover is with Belvoir to produce what the two
essential to cover fixtures and fittings such as sanitary ware and companies consider to be the most comprehensive
light fittings. and innovative insurance product ever to be offered as a bespoke
product for the lettings industry, landlords and tenants. More
REBUILD COSTS information can be provided by your local Belvoir office.
This is the amount of money that would be necessary should the Irtgufeousynsinodttoauaawlrnatmcr,oeeaontrtrkho0ye1iognt9ueka0tiws8ntaogh5ue6nol2efbd5wgel8iseki2ttnetroviesnretogspumtorionneprtoiaaomnlnotpdyhnaoedgruobtarinunai’nyltdvaktseodnpsvoleteiwmactekepwatnrohnotepd,urceseariltnly
house need to be rebuilt. It is not the market value of the property. person at our offices in Stony Stratford.
14 To advertise call 01908 850550
NovemJubneer 20176
Are your business telecoms
up to speed?
Is your energy bill through
the roof?
Looking to secure your
premises better?
For competitive pricing on...
Telecoms | Mobile | Cabling | Energy | Security
Contact us on:
01908 646114 or 03337 777266
[email protected] www.stemtelecom.co.uk
Why not try us and see just what “Service & Simplicity” can do for your business!
Please mention YOURBUSINESSFLYER when responding to adverts 15
Your Business Flyer
Bartercard has
helped to create
new opportunities
and drive
business growth
Bartercard will:
• guarantee new customers
• increase cashflow
• increase market share
• move excess stock or fill seats
• fill downtime
• open new business networks
With over 2,500 cardholders in
the UK, it’s a great way to
build value in your business.
Call: 0800 840 63363
or visit: www.bartercard.co.uk
16 To advertise call 01908 850550
NovemJubneer 20176
Maintain momentum in your business
Buy what you want and pay with your
own goods and services.
Secure the advantage over your competitors
and trade between like-minded companies
without the need for cash.
❚ Guaranteed news sales
❚ Interest free line of credit
❚ Reduced cash expenses
❚ Improved pro tability
A better way to do business
Contact us now 17
0800 840 6336
www.bartercard.co.uk
Please mention YOURBUSINESSFLYER when responding to adverts
Your Business Flyer
New Mercedes E220d-AMG-Line
Hate parking? This is the car for you!
The New E-class feels Nice and Modern, the E 220 d, and a massive 540-litre boot.
interior is fantastic and it feels like a completely A longer wheelbase (the distance between the
different car to the old one. The car we drove
was a E220d AMG-Line Premium. From launch front and rear wheels) means the new
in the UK there’ll be two engines available: An E-Class is more spacious, especially
all-new 2.0-litre turbodiesel in the E220d and a for rear seat passengers.
3.0-litre twin turbo V6 diesel in the E 350d. The Meanwhile, front-seat
E350e plugin hybrid will follow this later, but passengers are treated to
we won’t get the petrol E400 here in the UK. heated leather seats and get
There will certainly still be plenty of options generous amounts of head
for performance fans though. There will be and legroom. The new
an E63 AMG that tops the range, as well as E-Class was tested by Euro
the more economical E43 AMG, which uses a NCAP in September 2016
turbocharged petrol V6 engine rather than a and earned a top five-
full-fat V8. star rating. It scored an
The current model is the most advanced car yet, impressive 95% for adult
and it borrows plenty of its technology occupant safety and an
from the larger S-Class saloon. It almost unheard of 90% for
takes a lot of its styling features child safety, but its low score of
from that car too, as well as 62% for safety assistance tech is
from the C-Class junior exec, because lots of that kit is optional.
this is to the point that
you may find it difficult to Overall this is great bit of kit and such
distinguish between the good value to lease you really can’t go wrong.
three cars unless you’re
in close quarters. Verdict - 8/10
The technology is the MPG - 72AV
biggest selling point CO2 - 120
for the E-Class, with Top Speed - 149 mph
items like Mercedes’ Drive 0-62 - 7.3 MPH
Pilot semiautonomous On the road price £38,430
technology and smartphone-
controlled remote parking system (Lease price £319+vat 6-35 10k MPA)
showcasing the best that the brand
can do. However, these are mixed with real-
world strengths, such as impressive efficiency,
with CO2 emissions as low as 102g/km from the
18 To advertise call 01908 850550
NovemJubneer 20176
Out and About with with some very shiny parts on display! As readers know I am
Iain Stewart passionate about apprenticeships, so I was pleased to hear
that MKP run an apprenticeship scheme. We had a tour of
What a dramatic end to the Easter weekend! I was on my way the factory and the picture shows me with Sam Read and Phil
back to Parliament after a short walking tour of Exmoor. My Brown of MKP in front of a 50-year old press, a testament to
schedule for the next few weeks was well planned, with some British engineering!
interesting events and debates lined up. One of my team called I mention above the growth of Milton Keynes; this means that
me and asked if I had heard the announcement made by the we will have need to support more people. Whilst most of us
Prime Minister calling a General Election. My immediate are hale and hearty there is an increasing number of people
response would not be classed as polite, Parliamentary who will need care. I was delighted to accept an invitation to
language! perform the topping out ceremony of a care home for older
people and/or those suffering from dementia. This 66-room
As I write this I am not the MP for Milton Keynes South as home is being built at Newton Leys, close to Little Willow Lake.
Parliament was dissolved on 3rd May, and there are no MPs The picture shows me performing the topping out with the
in the country! I am pleased that I have been selected as the directors of Country Care Homes.
Conservative candidate for the MK South Constituency as I
believe I have a lot more to offer our fast growing and thriving Suite 102, Milton Keynes Business Centre, Foxhunter
city. Since my election in 2010 I have continually championed Drive, Linford Wood, Milton Keynes MK14 6GD
the needs of Milton Keynes, with the continual adage of Email [email protected]
infrastructure before expansion and I would like to continue Tel 01908 686830
doing that.
A visit I made last month was to Milton Keynes Pressings,
known commercially as MKP. This is a family run company
that was established in 1989 and is based on the Barton Road
Industrial Estate next to the Lakes Estate. The company
has been a major supplier to Vauxhall vans and Caterpillar.
Another customer is Aston Martin and there was a cabinet
Seat Leon 1.4 TSI
FR Tech
Seat Leon 1.4 TSI 8,000 Miles 3 Years
FR Tech
9 Initial Payments £139.99 + vat
01908 596071 19
Please mention YOURBUSINESSFLYER when responding to adverts
Your Business Flyer
You may pay attention to how your brand looks, but
have you ever considered how it smells or sounds?
To relate with a customer through sight, means sound. Whether this be sophisticated Jazz, high
thoughts being processed via the cortex, a
our business is highlighting your business...relatively straightforward practice. However,
energy Dance, or a spoken sales promotion,
music and messages have the power to
other senses have a more direct and emotional influence customers; drive sales, increase dwell
impact on us based on how they are processed times and reinforce brand identity. Carefully
to the brain. This gives brands huge potential to selected audio marketing achieves a plethora
flo scencprompt customers into buying. stationof positive effects with bring a brand to life and
Our most powerful sense is our sense of smell;
differentiate it from its competitors.
it is proven to immediately influence our mood Brands have personalities; they have attitudes
• Neutralise odoursand feelings. No what matter the industry • Engage customersand communicate expectations. To be
or audience, scent is a tool that can play a recognized differently from your competitors
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www.iohbranding.co.uk 0333 2000 715 [email protected]
20 my local flyer copy.indd 1 To advertise call 01908 850550 13/09/2016 13:47
my local flyer copy.indd 1 13/09/2016 13:47