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1. Developing Our People

Developing our people is the most important investment we make
➢ Start with a genuine connection through meaningful and impactful one

on ones
➢ Create a development plan that allows our Nandocas to achieve short-

term and long-term goals
➢ Have regular check-ins to ensure each Nandoca is on track with their

development plan
➢ Set a clear expectation that it is every Nandocas job to make those

around them better
➢ Practice ‘Radical Candor’ when giving feedback
➢ Celebrate the wins and milestones

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2. Build Sales 4% L4L Growth

➢ Brilliant 4 wall execution

▪ Hire great people

▪ Who you allow to join our family is the most important decision you make

▪ Hospitable service & the worlds best chicken & chips

▪ Our superpower is our culture
▪ Our secret weapon is our chicken

➢ Have a measurable and actionable marketing plan

▪ Know your trade area
▪ Get more chicken in mouths – free food and sauce goes a long way

➢ Give back to the community you serve

▪ Find organizations that are inline with Nando’s purpose and resonate with
your team

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3. Clean and Safe Restaurants

Each location is clean with the following standards in place

▪ 90 or above everclean
▪ Health department at or above scoring standards (grading varies per

jurisdiction)
▪ Pest control reports managed

Life safety measures in place

▪ Alarm properly working
▪ Fire extinguishers and Ansul systems are properly tagged and current

Restaurant is secure and safe

▪ All doors and locks are secure including the office

Equipment is clean, properly maintained and working properly

▪ Team is properly trained on all equipment

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4. Managing the Middle 4% Prime Cost Improvement

➢ Teach all managers how to read and manage the PnL
➢ Submit an accurate forecast- your forecast is your foundation
➢ Write a great schedule

▪ Cross-train your Nandoca’s
▪ Utilize downtime for prep and cleaning
▪ Give your Nandoca’s a consistent schedule that allows for financial stability
▪ People manager should drive these results

➢ 80 % of your food cost is chicken & potatoes

▪ Your entire team should know what impacts and how to control food cost
▪ Your team should utilize all tools to support great food cost
▪ Product manager should drive these results

➢ Control your controllables

▪ Reconcile the middle of the PnL every month looking at facilities, uniforms, packaging,
chemicals

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