Deneswary Flipbook (15DPM19F2032)

CHANNEL OF BUSINESS
COMMUNICATION

(VERBAL & NON-VRBAL)

BUSINESS COMMUNICATION (DPB40093)
PREPARED FOR: MADAM SURYANTI BACHOK @SAADON
PREPARED BY: DENESWARY D/O PERIANNASWAMY

(15DPM19F2032)

Contents 2.0 NON-VERBAL
COMMUNICATION
1.0 VERBAL
COMMUNICATION • EXPLAIN NONVERBAL
BUSINESS
• ORAL COMMUNICATION
COMMUNICATION
• EXPLAIN ASPECT OF
• WRITTEN NONVERBAL BUSINESS
COMMUNICATION COMMUNICATION

• ELECTRONIC
COMMUNICATION

1.0 VERBAL
COMMUNICATION

BUSINESS

ORAL
COMMUNICATION

FACE-TO FACE

● A type of communication in which the transmission of information occurs with voice,
facial expression, and physical movements. Face to face communication requires the
ability to speak, hear, see act and in some cases, moves. Several organs are involved in
this communication mode, such as ears, mouth, eyes, face, hands, and legs.

TELEPHONE & VOICEMAIL
VOICEMAIL
Voice mail kind of e-communication where a
TELEPHONE person sends message orally to others. When
user is out of network or remains busy, he can
Telephone communication is the transmission of divert all incoming calls to voicemail.
information, over signification distances using a
phone. Telephones are a point-to-point
communication scheme. The most basic function
is the allow for two people separated by large
distance to talk each others. The most general
appliances in the develop world, and has long
been considered indispensable to business,
household and governments.

MEETING

A meeting is a group communication in action around a defined
agenda at a set time, for an established duration. Meetings can
occurs face-to-face, but increasingly business and industry are
turning to teleconferencing and videoconferencing options as
the technology improves, the cost of participate is reduced, and
the cost of travel including time is considered.

WRITTEN
COMMUNICATION

MEMOS

A memos communicates policies, procedures, short reports or related official business
within an organization. Memos are objective in tone and avoid all personal or subjective
preference. A memo shouldn’t be confused the reader,

Writing a professional letter that shares business
information or request employment. You will need to
master the art of business communication letter writing.
Business letter format will vary from letter to letter. Still
every style needs to be clean, clear and efficient.

REPORTS

A report is a written account of something that one has
observed, heard, done or investigated. It is systematic
and well-organized presentation of facts and findings of
an event that has already taken place somewhere.
Reports are use as a form of written assessment to find
out what you have learned from your reading, research or
experience.

NEWSLETTER

Newsletter is a tool used to communicate regularly with your
subscribers, delivery the information you want in your email boxes,
there message can contain simple text or a structure composed of
images and formatted text. All will received several newsletter
daily, and it is in a sense, a way to maintain regular contact with the
brand that we follow.

NOTICE, ADVERTISMENTS
ADVERTISMENT,
LEAFLETS Audio visual form of marketing that
engage on open, non-personal message
NOTICES to promote of product or a services.
Advertisers are mostly business looking
Notice means formal for the promotion of their goods.
communication targeted at
a particular person or a LEAFLETS
group of persons. It is
person or person of some Leaflets is a small sheet of printed paper that puts
important events. This can across a short message clearly and concisely.
be an invitation to a Businesses use leaflets to advertise their products
meeting, an announcement and services. They are often also use to let people
of any event. know about new stores, special offers and events.

PUBLICITY MATERIALS

Publicity is the communication about a brand,offering, or a business by
placing commercially signification news about it in the media without paying
for time and space directly. Publicity is the movement of information to the
public via media coverage and other non-paid mass media sources.

ELECTRONIC
COMMUNICATION

ELECTRONIC MAIL

Electronic mail is a computer-based application for the exchange of
messages between users. A worldwide e-mail network allows
people to exchange e-mail messages very quickly. E-mail is the
electronic equivalent of a letter, but with advantages in timeliness
and flexibility.

PODCASTING

A podcact is an episodic series of digital audio files that a user can download to a
personal devices for easy listening. Streaming applications and podcasting
servicesprovide a convenient and intregrated way to manage a personal consumption
queue across many podcast sources and playback devices. A podcast series usually
features one or more recurring hots engaged in a discussion about a particular topic
or curret event.

INSTANT MESSAGING

Instant messaging form of text based communication in which two persons
participate in a single conversation over their computers or mobile devices
within an internet based chatroom. Users participates in a more public real-
time conversation within a chatroom where everyone on the channel sees
everything being said by all other users. Instant messaging seeks to accomplish
two goals, monitoring presence for the purpose of sending presence- based
alerts to users in the chatroom and messaging.

VIDEOCONFERENCING TELEPRENCE
& TELEPRESENCE
Teleprence to a set of technologies which
VIDEOCONFERENCING allow a person to feel as if they were present,
to give the appearance of being present, or to
Videoconferencing is a live video- have an effort, via telerobotics, at a place
based meeting between two or more other than their true location. Telepresence
people in different locations using requires that the user’s senses be provided
video-enabled devices. Video with such stimuli as to give the feeling of
conferencing allows multiple people being in that other location. Telepresence via
to meet and collaborate face to face video deploys greater technical sophistication
long distance by transmitting audio, and improved fidelity of both sight.
video, text and presentations in real
time through the internet.

BLOGS

The purpose of a blog is to provide content on your website that
answer your prospective customers questions and helps them
learn about your product and services. A new business, you rely
on blogging to help you get to potential consumers and grab their
attention. Without blogging, your website would remain invisible,
where as running a blog makes you searchable and competitive.

MOBILE BUSINESS APPLICATION

The mobile application development is an increasingly popular
medium of software creation. In fact, mobile app have become an
essential element of most businesses and revenues are projected.
This prolific and growing industry has attracted businesses from
every corner of the marketplace as consumers detach themselves
from desktop computing and turn to their mobile devices.

SOCIAL MEDIA

Social media are interactive technologies that allow the creation or sharing and
exchange of information , ideas, interests, and other other forms of expression
through virtual communities and networks. Multiple challenges to trhe definition of
social media arise due to the variety stand-alone and built-in social media services
currently available. Social media services through web-based apps on desktops or
download services that offer social media functionality to their mobile devices. They
create highly interactive platforms which individuals, communities, and
organizations can share, co-create, discuss, participate and modify user-generated or
self-curated content posted online.

2.0 NONVERBAL
COMMUNICATION

BUSINESS

EXPLAIN NONVERBAL BUSINESS COMMUNICATION

Nonverbal communication is the transmission of message or signals through a
nonverbal platform such as eye contact, facial expression, gestures, posture, and body
language. It includes the use of social cues, kinesics, distance and physical
environmets/ appearance, of voice and of touch. It ca also include the use of time and
eye contact and the actions of looking while talking and listening, frequency of glances,
patterns of fixation, pupil dilation and blink rate.

EXPLAIN ASPECT OF NONVERBAL
BUSINESS COMMUNICATION

FACIAL EXPRESSION

Facial expressions are one of the more important aspects of human communication. The
face is responsible for communicating not only thoughts or ideas, but also emotions. The
communication of emotions interesting is that it appears as if some of these expression
of emotion is like anger, disgust, fear, happy, sad, surprise, and to a lesser extent
contempt, embarrassment, interest, pain, and shame. The propose that some of these
facial expression of the human species.

GESTURE POSTURE

A gesture is a form of non-verbal Posture can provide a significant
communication in visible bodily amount of important information
actions communicate particular through nonverbal communication.
messages, either in place of, in Demonstrated the effects of body
conjunction with speech. Gestures posture on emotions. An upright
include movement of the hands, face posture also helps you to breathe
or other parts of the body. Gesture more easily so that you will feel less
differ from physical non-verbal nervous.
communication that does not
communicate specific messages, such
as purely expressive displays,
proxemics or display of joint
attention.

VOCAL CHARACTERISTICS

Signify dominance, trustworthiness, dynamism, likeable, and competence
more effectively than facial expression. Louder, faster, and deeper voices are
associated with dominance . See also back- channel,filled pauses,
paralanguage, prosody

PERSONAL APPEARANCE

Personal appearance means the outward appearance of any person,
irrespective of sex, with regard to bodily condition or characteristics, manner
or style of dress, and manner or style of personal grooming , including, but
not limited to, hair style and beards.

Thanks!

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