SQAS/MSC/FOR/51-08 Page 1 of 7 Issue 1 Rev. 0 File no. : QI 03850002 Date : 01 MAY 2023 INSTITUT PENDIDIKAN GURU MALAYSIA ARAS 1-3, BLOK 2250 JALAN USAHAWAN 1 63000 CYBERJAYA SELANGOR DARUL EHSAN MALAYSIA (Attn. : PN NUR KRISMARINA BINTI ABD. KARIM) Tel No. : 03-8312 6666 Fax No.: 03-8312 6631 Email : Dear Sir/ Madam, ISO 21001:2018 - SURVEILLANCE AUDIT PLAN Please be informed that a Surveillance Audit of your organization’s management system has been scheduled on 25,26,29,30-31 MAY – 2 JUNE 2023. Enclosed please find the audit plan. Please note that the audit plan serves as a guide and may change as the audit progresses. Thank you. Yours sincerely, (MUHAMMAD FADHLULLAH BIN RAHMAT) Audit Team Leader Services Section Management System Certification Department SIRIM QAS International Sdn. Bhd. H/P No. : 013-3855105 Tel. No. : 03-5544 6427 Fax No. : 03-5544 6414 E-mail : [email protected]
SQAS/MSC/FOR/51-08 Page 2 of 7 Issue 1 Rev. 0 SURVEILLANCE AUDIT PLAN 1. Audit objectives a) To evaluate the continued compliance of the client’s management system to the requirements of the standard; b) To evaluate the continued ability of the management system to ensure client meets applicable statutory, regulatory and contractual requirements, where applicable; c) To evaluate whether the operation of the management system contributes to the achievement of the organization’s objectives and the intended results of the management system; d) To identify areas of improvement of the management system, as applicable; e) To assess changes that have been made to the client’s management system; f) To verify the correct use of marks and/or other references to certification; g) To verify the effective implementation of corrective actions arising from the findings of the previous audit (if applicable). 2. Date of audit : 25,26,29,30-31 MAY – 2 JUNE 2023 3. Site of audit : Refer to Appendix 1 4. Scope of certification : PENGURUSAN DAN PERKHIDMATAN KURSUS PENGAJIAN DAN PROGRAM LATIHAN PENDIDIKAN GURU YANG TERDIRI DARIPADA KURSUS PERGURUAN PRAPERKHIDMATAN DAN DALAM PERKHIDMATAN 5. Audit criteria : a) ISO 21001:2018 b) Client’s educational organization management system documentation 6. Audit team & role a) Audit Team Leader : MUHAMMAD FADHLULLAH BIN RAHMAT (MFR) b) Auditors : MOHAMAD HAMIDI BIN YUSOP (MHY); MAZNAH MAT ISA (MMI) c) Trainee auditor/ : Technical Expert/ Observer/ Translator/ Interpreter etc. - (If there is any objection to the proposed audit team, the client is required to inform the Audit Team Leader/ Head of Section in writing with reason(s) for the objection) 7. Methodology of audit a) Review of documented information, as applicable b) Observation of processes and activities c) Interview with client’s personnel responsible for the audited area including top management
SQAS/MSC/FOR/51-08 Page 3 of 7 Issue 1 Rev. 0 8. Confidentiality requirements The members of the audit team from SIRIM QAS International Sdn. Bhd. undertake not to disclose any confidential information obtained during the audit including information contained in the final report to any third party, without the express approval of the client unless required by law. 9. Working language : English and Bahasa Melayu 10. Reporting i) Language : English/ Bahasa Melayu ii) Format : Verbal and written iii) Expected date of issue : After closing meeting iv) Distribution List : Original copy issued to the client and copy maintained in the client’s file 11. Facilities and assistance required : i) Meeting room ii) Facilities for photocopying iii) Personal protective equipment (where necessary) iv) A guide (who may also be the auditee) to assist the audit team 12. Details of audit plan : As follows
SQAS/MSC/FOR/51-08 Page 4 of 7 Issue 1 Rev. 0 DETAILS OF AUDIT PLAN 25-26 MAY 2023 Time Agenda Actions 0930 - 1030 • OPENING MEETING - Briefing by client’s representative on any changes to the system since last audit - Briefing on Audit Plan Lead auditor and client's representatives • Review of documentation against requirements of ISO 21001:2018 • Review of actions taken on nonconformities identified during the previous audit MFR 25 May 2023 – IPG Kampus Gaya 26 May 2023 – IPG Kampus Tawau 1030 - 1630 OPERATION*: Audit process related to TEACHING & LEARNING1 which includes: • Preparation of teaching plan & scheduling • Execution of teaching plan • Continuous assessment and examination • Lecturer’s evaluation • Other related activities including work environment and infrastructure (Lab/computer lab/ICT/simulator, training rooms) 1 Selection of module/course will be done on the audit day 1300-1400 ZOHOR Prayer / Lunch break All 1700 Review of Findings SIRIM’s auditor and client’s representatives 29-30 MAY 2023 Time Agenda Actions 0930 - 1630 • OPENING MEETING - Briefing by client’s representative on any changes to the system since last audit - Briefing on Audit Plan Lead auditor and client's representatives • Review of documentation against requirements of ISO 21001:2018 • Review of actions taken on nonconformities identified during the previous audit MFR 29 May 2023 - IPG Kampus Sultan Abdul Halim (Sungai Petani) 30 May 2023 – IPG Kampus Bahasa Antarabangsa OPERATION*: Audit process related to TEACHING & LEARNING1 which includes: • Preparation of teaching plan & scheduling • Execution of teaching plan • Continuous assessment and examination • Lecturer’s evaluation • Other related activities including work environment and infrastructure (Lab/computer lab/ICT/simulator, training rooms) 1 Selection of module/course will be done on the audit day 1300 - 1400 ZOHOR Prayer / Lunch break All 1630 Review of Audit Findings SIRIM’s auditor and client’s representatives
SQAS/MSC/FOR/51-08 Page 5 of 7 Issue 1 Rev. 0 29 MAY 2023 Time Agenda Actions 0930 - 1630 • OPENING MEETING - Briefing by client’s representative on any changes to the system since last audit - Briefing on Audit Plan auditor and client's representatives • Review of documentation against requirements of ISO 21001:2018 • Review of actions taken on nonconformities identified during the previous audit MHY - IPG Kampus Dato’ Razali Ismail (KT) MMI - IPG Kampus Temenggong Ibrahim (JB) OPERATION*: Audit process related to TEACHING & LEARNING1 which includes: • Preparation of teaching plan & scheduling • Execution of teaching plan • Continuous assessment and examination • Lecturer’s evaluation • Other related activities including work environment and infrastructure (Lab/computer lab/ICT/simulator, training rooms) 1 Selection of module/course will be done on the audit day 1300 - 1400 ZOHOR Prayer / Lunch break All 1630 Review of Day 1 Audit Findings SIRIM’s auditor and client’s representatives 30 MAY 2023 Time Agenda Actions 0930 - 1630 • Continue on unfinished audit • OPERATION: Audit process related to: HOSTEL AND FACILITY MAINTENANCE Which includes planning and execution of the processes involved, monitoring and controls on the process to the extent of controls of documented information, quality objectives, risks and opportunities, and other related activities including work environment and infrastructure. As above 1630 Review of Day 2 Audit Findings
SQAS/MSC/FOR/51-08 Page 6 of 7 Issue 1 Rev. 0 31 MAY 2023 Time Agenda Actions 0930 - 1630 • OPENING MEETING - Briefing by client’s representative on any changes to the system since last audit - Briefing on Audit Plan Lead auditor and client's representatives • Review of documentation against requirements of ISO 21001:2018 • Review of actions taken on nonconformities identified during the previous audit MFR (HQ) OPERATION*: Audit process related to TEACHING & LEARNING1 which includes: • Design and Development of new course/program and review on existing course/program • Examination 1300 - 1400 ZOHOR Prayer / Lunch break All 1630 Review of Audit Findings SIRIM’s auditor and client’s representatives 1 JUNE 2023 Time Agenda Actions SUPPORT PROCESS RESOURCE MANAGEMENT: Competency, training and awareness, covering training identification and evaluation of training effectiveness. OPERATION: Audit process related to: LIBRARY Which includes planning and execution of the processes involved, monitoring and controls on the process to the extent of controls of documented information, quality objectives, risks and opportunities, and other related activities including work environment and infrastructure. MFR 1300 - 1400 ZOHOR Prayer / Lunch break All 1630 Review of Day 2 Audit Findings SIRIM’s auditor and client’s representatives
SQAS/MSC/FOR/51-08 Page 7 of 7 Issue 1 Rev. 0 2 JUNE 2023 Time Agenda Actions 0930 - 1500 LEADERSHIP & COMMITMENT: • Audit on Management’s commitment (including roles, responsibilities and authorities), • Focus on Learners and other beneficiaries, • Educational vision and related concepts and communication, • Educational Policy & Objectives (within the organization’s context and strategic direction) PLANNING: • EOMS Objectives, • Risks and Opportunities and • Planning of Changes PERFORMANCE EVALUATION & IMPROVEMENT: • MANAGEMENT REVIEW • INTERNAL AUDIT, • CUSTOMER COMPLAINT, Customer Satisfaction Survey (analysis of data), continual improvement. MFR 1230 - 1430 JUMAAT Prayer / Lunch break All 1500 - 1600 Preparation of Audit Report MFR 1630 CLOSING MEETING All APPENDIX 1 Date MFR MHY MMI 24 May 2023 Travelling to Sabah 25 May 2023 IPG Kampus Gaya (KK) 26 May 2023 IPG Kampus Tawau 29 May 2023 IPG Kampus Sultan Abdul Halim (Sungai Petani) IPG Kampus Dato’ Razali Ismail (KT) IPG Kampus Temenggong 30 May 2023 IPG Kampus Bahasa Ibrahim (JB) Antarabangsa 31 May 2023 HQ (Cyberjaya) 01 June 2023 HQ (Cyberjaya) 02 June 2023 HQ (Cyberjaya)