EMOTIONAL INTELLIGENCE SERIES MODULE No. 1
Why this workshop… Emotional Intelligence Virtual Workshop We live in a world with multiple pressures today. The business landscape has significantly changed, becoming much more complex, ambiguous and uncertain. Successful organisations, leaders and colleagues are successful only if they can relate to others, build strong collaborative partnerships, and develop self-awareness…
LEARNING OBJECTIVES… Emotional Intelligence Virtual Workshop • Learn how emotions happen and their effect on us and others • Explore the dimensions that make Emotional Intelligence • Learn strategies to increase self-awareness
WORKSHOP STRUCTURE… Emotional Intelligence Virtual Workshop The Science of Emotions 1 The Dimensions of Emotional Intelligence 2 Self-Awareness 3
WORKSHOP STRUCTURE… Emotional Intelligence Virtual Workshop The Science of Emotions 1
THE ELEPHANT IN THE ROOM,,, Emotional Intelligence Virtual Workshop I’M JUST… NON-EMOTIONAL. It’s not in me. Besides, I have been told that we should dismiss our emotions at work.
EMOTIONS ARE EVOLUTIONARY RESPONSES… Emotional Intelligence Virtual Workshop
EMOTIONS ARE EVOLUTIONARY RESPONSES… Emotional Intelligence Virtual Workshop CONCERNED WITH FORMING RELATIONSHIPS…
IT’S AN INTERACTION BETWEEN… Emotional Intelligence Virtual Workshop
THE SCIENCE OF EMOTIONS… Emotional Intelligence Virtual Workshop Emotions influence… DECISIONS BEHAVIOUR PERFORMANCE
THE SCIENCE OF EMOTIONS… Emotional Intelligence Virtual Workshop REWARD THREAT EVENT Emotional Brain Thinking Brain • Lateral • Creative • Engage • Satisfied • Meaningful • Valued • Useful • Narrow • Limit • Disengage DECISIONS & BEHAVIOUR CONFLICT • Concern • Worry • Frustration • Stress
BRAINSTORM… Emotional Intelligence Virtual Workshop What are the benefits of learning about EI? • Be able to recognize our emotions more accurately • Manage conflict more effectively • How to deal with tough conversations • Improves our self awareness and how we respond in different situations • Build stronger relationships • Reduces stress • Defuses workplace conflict • Improve overall job satisfaction • Helps you to deal with change more effectively • Helps you to handle tough conversations • Better decision-making skills • Build resilience • More effective communication
THE CASE FOR EI… Emotional Intelligence Virtual Workshop How people feel in a High Performance Workplace How people feel in a Low Performance Workplace
EMOTIONAL INTELLIGENCE IS… Emotional Intelligence Virtual Workshop … the ability to: • perceive • understand • express • reason with, and • manage emotions within oneself and others
WORKSHOP STRUCTURE… Emotional Intelligence Virtual Workshop The Dimensions of Emotional Intelligence 2
DIMENSIONS OF EI… Emotional Intelligence Virtual Workshop
BREAK OUT ACTIVITY… Emotional Intelligence Virtual Workshop In your small group, 5 mins: • Use Google or an engine search to find a definition of your allocated dimension of EI • Then, identify three examples of behaviours that would demonstrate such dimension • You will present to the group
SELF AWARENESS… Emotional Intelligence Virtual Workshop Definition: The ability to know and understand yourself as you really are. Examples: • Monitoring your own emotions • Recognizing different emotional reactions, and then correctly identifying each particular emotion. • Analyse your strengths and limits • Be sure about your self worth and capabilities
SELF-REGULATION… Emotional Intelligence Virtual Workshop Definition: The ability to control or redirect disruptive impulses and moods and the propensity to suspend judgment and think before acting. Examples: • Recognize and manage emotions • Become aware of your emotions. • Monitor your body to get clues about how you are feeling if it is not immediately obvious to you. • See things optimistically • Have persistence – the ability to move forward to achieve your goals
SOCIAL SKILLS… Emotional Intelligence Virtual Workshop Definition: Tools that enable people to communicate, ask for help, learn, whilst interacting with society harmoniously. Examples: • Teamwork – making a connection, collaborating with others • Be optimistic – guiding others and creating a positive atmosphere • Building rapport – establish interpersonal relationships
EMPATHY… Emotional Intelligence Virtual Workshop Definition: Ability to sense other people’s emotions, from their point of view. Examples: • Active listening • Offering support • Expressing compassion
MOTIVATION… Emotional Intelligence Virtual Workshop Definition: The process that initiates and maintains certain behaviours needed to achieve goals. Examples: • Intrinsic - passion to fulfill their own inner needs and goals, seek internal rewards • Pursue an activity • Seek peak experiences
EMOTIONS GONE WRONG… Emotional Intelligence Virtual Workshop
WORKSHOP STRUCTURE… Emotional Intelligence Virtual Workshop Self-Awareness 3
IDENTIFYING TRIGGERS… Emotional Intelligence Virtual Workshop
BREAK OUT ACTIVITY… Emotional Intelligence Virtual Workshop In your small group, 5 mins: • Share some triggers that may impact your emotional reaction • Link your answer to the SCARF model
IDENTIFYING TRIGGERS… Emotional Intelligence Virtual Workshop PROACTIVE ACTIVITIES Activities that can help you develop Emotional Intelligence ahead of time so that you are less likely to react in an unhelpful / reactive way REACTIVE ACTIVITIES Activities you can do ‘in the moment’ to remain resilient and conscious of your behaviours / thinking when triggered
PRACTICE EMOTIONAL LITERACY… Emotional Intelligence Virtual Workshop
FIND THE MOTIVES WHY YOU FEEL THE WAY YOU FEEL… Emotional Intelligence Virtual Workshop
DEVELOP CHOICE… Emotional Intelligence Virtual Workshop
FIND SOURCES OF MEANING… Emotional Intelligence Virtual Workshop
FIND WHAT IS MISSING… Emotional Intelligence Virtual Workshop
MANAGE YOUR THOUGHTS (METACOGNITION)… Emotional Intelligence Virtual Workshop
NURTURE RELATIONSHIPS… Emotional Intelligence Virtual Workshop
VALUE DIFFERENCE & CONSTRUCTIVE CONFLICT… Emotional Intelligence Virtual Workshop
RECONCILIATE & LET GO OF THE PAST… Emotional Intelligence Virtual Workshop
REMOVE THE ARMOUR… Emotional Intelligence Virtual Workshop
SHOW YOUR SKIN (AUTHENTICITY)… Emotional Intelligence Virtual Workshop
WORKSHOP STRUCTURE… Emotional Intelligence Virtual Workshop The Science of Emotions 1 The Dimensions of Emotional Intelligence 2 Self-Awareness 3
ACTION PLAN… Emotional Intelligence Virtual Workshop Identify at least one action that you will do from today, as an opportunity to apply the learning from the session?
To finish off… Emotional Intelligence Virtual Workshop How are you today?
EMOTIONAL INTELLIGENCE SERIES MODULE No. 1