Moto Report July

Service Agreement Review
July 2021

Section 1: Definitions

Period: Agreement Month 4: July 1st – June 31st
Source: Report generated by the SaveMoneyCutCarbon Operations Team
Author: Chris Brooks, Project Manager SaveMoneyCutCarbon

Agreement definition:
A SaveMoneyCutCarbon Service Agreement to continue maintaining the Propelair product base across the Moto estate. The
SMCC product and install warranty for all Propelair units expired on March 31st 2021. This agreement supersedes the
previous agreement. A team of dedicated in – house SaveMoneyCutCarbon engineers will carry out reactive maintenance
across the 26 Propelair locations at Moto services in England, representing 970 toilets.

Agreement scope:
Reactive maintenance agreement
••• SaveMoneyCutCarbon will maintain the Propelair toilets in good working order at Moto sites
A standard site visit procedure comprising 1) Actioning the Moto work order 2) Performing flush tests on all site units to
ensure operation is at 100%, with proactive maintenance works carried out where necessary to achieve this.
5 days a week cover during normal working hours 08:30 – 17:30. Emergency cover applied to weekends and bank
• holidays with the exception of Christmas Day and Easter Sunday. (Cover provided by Moto Regional Contractor Network).

About SaveMoneyCutCarbon:
SaveMoneyCutCarbon are the go-to people the go-to people for homes and organisations that want to reduce energy and
water bills. We grew to be a multimillion-pound turnover business, before securing material investment from the new
sustainability fund of Barclays Bank in March 2020 and this is just the start.
Our promise is in our name; it reflects the clear, no-nonsense way we go about our work. We’re here to help households and
organisations take practical steps to live more sustainably, to cut their energy & water bills, reducing their carbon footprint.

Section 2: Executive Summary

Number of engineer All 23 5% Of toilets 54% Of all 38%
maintenance work orders: Received in month1 0 Propelair
Number of toilets: had down toilets Of Moto’s
Requiring reattendance 53 time flush Propelair
Exception report: Went offline in the 1887 tested for sites
Proactive Attendance: month successful visited
14 operation
Flush tests performed in 19
the month2
2
Over how many sites 4
Proactively fixed – not 5
listed on work order
Attendances not under

agreement terms3
Quoted / chargeable

works

Number of4:

1.Defined as number of Moto work orders requiring engineer attendance. Does not include spares supply orders.
2.Flush test defined as 3 consecutive flushes to test successful operation
3.Meaning outside of the agreement scope / SLAs, resulting in charges applied or advisory issues communicated to Moto.
4. Proactive attendance refers to SaveMoneyCutCarbon independently attending sites to check operation and are not linked to any Moto – issued
work order.

Section 3: Author Narrative

Four months have now been completed on the nine month agreement.
On 5th July David Ball joined the team as Lead Propelair Technician / Midlands technician.
Throughout July all work orders were serviced by Martyn Baldry and David Ball, with some additional support from Alex Heywood.
In July, works orders received were the same as June – 23.
In contrast, the number of toilets logged as offline increased from 44 to 53, which is expected due to the summer peak season.
The number of sites visited within the month stayed the same as the prior month - 14.
There were 5 proactive site visits carried out by Martyn and David, resulting in 19 toilets receiving repairs. It should be noted that not all toilets were
offline, the majority required replacement lids or latches due to damage. These parts have been replaced as a preventative measure, as over time a
cracked lid will cause the air pump motor to work harder to flush and eventually damage it to the point of failure.
53 toilets were repaired in the month, with 19 resulting from proactive identification by SMCC. This provides a breakdown of 65% moto reported
toilets against 35% SMCC proactive fixes.
SMCC aims to continually improve on the number of proactive fixes carried out each month.
The methodology the two technicians will be employing will be as follows:
• Visit sites in their region proactively on a weekly basis and keep regular communication with regional maintenance engineers
• Identify toilets requiring repair
• Contact Moto support centre to raise work order to capture work performed
• Issue report detailing work

Section 3: Author Narrative Cont.

3.1 Exception Report
Cherwell Valley
In July an emergency work order was issued for Cherwell Valley: 7055/1982. The site was attended on Friday 16th July late at night by David Ball.
The request was put in for emergency out of hours attendance because there were 5 toilets out of 10 offline in the gents, as well as several in the
ladies. The visit identified a number of toilets offline due to seals having been incorrectly fitted. This is not covered under the agreement and seals
should only be fitted by SMCC / Moto RME.
On Monday 19th a recall order was placed 7055/1928R1, resulting in attendance on Tuesday 20th. Again David attended site and found several toilets
with incorrectly fitted seals on the lid or seat. At this point it was identified that a cleaner had been carrying out the seal replacements.
This advisory issue was reported back to Moto, in order to prevent further disruption for both parties going forward.
SaveMoneyCutCarbon is producing a visual cleaning guide that will be distributed as a laminated document to each site.
Lancaster
Emergency same day attendance for Lancaster requested on 26/07/21. SMCC did not attend but established through communication with the site
RME that the cause of the issue was a site electrical fault. Through effective communication the issue was resolved and an unnecessary charge
prevented.

3.2. Connector Blocks
After lobbying from SMCC, Propelair have produced a method for restoring toilets with connector blocks back to manufacturer condition. Crimping
tools and relevant cables and connections have been purchased so that SMCC and Propelair can carry these repairs out at the point of discovery.
There will be a price per toilet charge for making good on any tampered toilets. Pricing is TBC.

Section 4A: Site Summary (only sites that have been visited in month shown)

Order No. Unit Name, Town Engineer Name(s)
6070/1854 Moto Westbound, Leigh Delamere Martyn Baldry
6070/1855 Moto Westbound, Leigh Delamere Martyn Baldry
6070/1916 Moto Westbound, Leigh Delamere Lewis Williams
6075/1791 Moto Westbound, Reading Martyn Baldry
7055/2003 Moto, Cherwell Valley David Ball
7055/2018 Moto, Cherwell Valley David Ball
7058/1736 Moto, Exeter Martyn Baldry
7058/1744 Moto, Exeter Martyn Baldry
7058/1834 Moto, Exeter Martyn Baldry
7062/2074 Moto N&S, Frankley Assistant, Martyn Baldry
7062/2081 Moto N&S, Frankley Assistant, Martyn Baldry
7068/1932 Moto N&S, Knutsford Alex Haywood, Assistant
7070/1967 Moto Eastbound, Leigh Delamere Martyn Baldry
7070/2027 Moto Eastbound, Leigh Delamere Lewis Williams
7070/2028 Moto Eastbound, Leigh Delamere Lewis Williams
7070/2056 Moto Eastbound, Leigh Delamere Martyn Baldry
7082/1576 Moto, Stafford David Ball
7087/1886 Moto Northbound, Toddington Assistant, Steve Clark
7137/1514 Moto, Bridgwater Martyn Baldry
7137/1543 Moto, Bridgwater Martyn Baldry

Section 4B: Parts Summary

Part Number Birch
Bridgwater
Codes Description Used CVhallereywell
Chieveley
PDaornkington
Exeter
Frankley N
Frankley S
LEeaisgth Del
LWeiegsth Del
Medway
Reading
SNoourtthhwaite
Tamworth
SToodutdihngton

90-0001 Pan Assembly 2001000000001000

90-0005 Lid Assembly - White 6105000000000000

90-0020 Lid Assembly - Clear 2000020000000000

90-0013 Air Pump Motor Assembly 18 1 1 1 2 0 1 3 4 2 1 0 0 0 1 1

90-0014 Lid Seal Assembly 1000010000000000

90-0016 Latch Assembly 1001000000000000

90-0019 Seat Assembly 3000020000000010

90-0026 Control Module Assembly - Mk2 1 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0

90-0047 Control Module Assembly - Mk2.1 9 1 0 1 2 0 0 2 1 1 0 0 0 1 0 0

19-0001 Spring Clip 1000000000000010

11-0003 Wash Down Nozzle 1000000000010000

11-0017 Latch Cover Plate - White 5002030000000000

11-0036 Hinge Pin 2000020000000000

13-0002 Float Level Sensor Assembly 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0

14-0001 Water Pump 24V DC 1000000000000010

90-0046 Water Pump MK2.1 4101000100010000

33-0003 Flush Label Wide - Push 3000000000000300

18-0003 O-Ring 23 x 3 4000000000000400

18-0004 O-Ring 35 x 2.4 1000000000000001

18-0005 O-Ring 47.35 x 1.78 2101000000000000

NB: consumable items such as lids, seals and buffers are not included on this list.

Section 5A: Maintenance Type Codes1

Maintenance Type

1 - Warranty repair - parts required 2 - Warranty repair - no parts required
3 - Chargeable repair - parts required 4 - Chargeable repair - no parts required

This section illustrates the breakdown of engineer attendances by type. ‘Agreement warranty’ refers to work covered by the monthly
service agreement fee. ‘Non – agreement’ refers to work that is outside of the agreement scope and chargeable at the point of delivery.

Section 5B: Problem, Cause & Action Codes

Summary of Toilet Faults Engineer Actions

Fauty water pump Pan replacement
Toilet blockage Replace water pump

Pinched / missing O ring Fix O ring
Water hose sagging Re-position water hose
Main line blockage
Unblock toilet
Faulty air pump motor Replace air pump motor
Flat / faulty batteries
Faulty control module Replace batteries
Faulty charger Replace control module
Reset required
Replace charger
Water level calibration Reset unit

0 2 4 6 8 10 12 14 16 Replace seals
C1 C9 C12 C13 C14 C15 C17 C18 C20 C23 C25 Recalibrate water level
A1 A4 A11 A15 A16 A18 A19 A22 A23 A25 A31 A34
0 2 4 6 8 10 12 14 16