Moto June Report ROM SOM

Service Agreement Review
June 2021

Section 1: Definitions

Period: Agreement Month 3: June 1st – June 30th
Source: Report generated by the SaveMoneyCutCarbon Operations Team
Author: Chris Brooks, Project Manager SaveMoneyCutCarbon

Agreement definition:
A SaveMoneyCutCarbon Service Agreement to continue maintaining the Propelair product base across the Moto estate. The
SMCC product and install warranty for all Propelair units expired on March 31st 2021. This agreement supersedes the
previous agreement. A team of dedicated in – house SaveMoneyCutCarbon engineers will carry out reactive maintenance
across the 26 Propelair locations at Moto services in England, representing 970 toilets.

Agreement scope:
Reactive maintenance agreement
••• SaveMoneyCutCarbon will maintain the Propelair toilets in good working order at Moto sites
A standard site visit procedure comprising 1) Actioning the Moto work order 2) Performing flush tests on all site units to
ensure operation is at 100%, with proactive maintenance works carried out where necessary to achieve this.
5 days a week cover during normal working hours 08:30 – 17:30. Emergency cover applied to weekends and bank
• holidays with the exception of Christmas Day and Easter Sunday. (Cover provided by Moto Regional Contractor Network).

About SaveMoneyCutCarbon:
SaveMoneyCutCarbon are the go-to people the go-to people for homes and organisations that want to reduce energy and
water bills. We grew to be a multimillion-pound turnover business, before securing material investment from the new
sustainability fund of Barclays Bank in March 2020 and this is just the start.
Our promise is in our name; it reflects the clear, no-nonsense way we go about our work. We’re here to help households and
organisations take practical steps to live more sustainably, to cut their energy & water bills, reducing their carbon footprint.

Section 2: Executive Summary

Number of engineer All 23 5% Of toilets 42% Of all 38%
maintenance work orders: Received in month1 1 Propelair
Number of toilets: had down toilets Of Moto’s
Requiring reattendance3 44 time flush Propelair
Exception report: Went offline in the 1466 tested for sites
Proactive Attendance: month successful visited
14 operation
Flush tests performed in 11
the month2
1
Over how many sites 4
Proactively fixed – not 9
listed on work order
Attendances not under

agreement terms4
Quoted / chargeable

works

Number of5:

1.Defined as number of Moto work orders requiring engineer attendance. Does not include spares supply orders.
2.Flush test defined as 3 consecutive flushes to test successful operation
3. Moto Heston
4.Meaning outside of the agreement scope / SLAs, resulting in charges applied or advisory issues communicated to Moto.
5. Proactive attendance refers to SaveMoneyCutCarbon independently attending sites to check operation and are not linked to any Moto – issued
work order.

April – June Review

Work Orders Received Number of Sites Visited Toilets Offline

30 16 70
14 60
25 12 50
10 40
20 30
8 20
15 6 10
4
10 2 0
0 April
5
April
0 May June May June
April
May June

Proactive Work

20 May June
Proactive Attendance
15

10

5

0
April

Proactive Fixes

Section 3: Author Narrative

Three months have now been completed on the nine month agreement.
This month, works orders received were up from May by 6. This is likely a reflection of the increased footfall at sites as restrictions relax and we head
into the summer holiday season. In contrast, the number of toilets logged as offline decreased by 6, which indicates that the work orders received in
June contained less toilets requiring repair. The number of sites visited within the month increased from 10 in May to 14 in June.
As with the previous months, flush tests of all units were carried out when the engineer attended site to either carry out a work order or a proactive
visit. 1466 flushes were completed in June.
Whilst attending Moto work orders and carrying out flush tests, SMCC technicians identified additional toilets requiring maintenance. These toilets
were not included on the original work order. This month, SMCC technicians identified 17 additional toilets across the 10 sites requiring repair. These
toilets were repaired at the point of discovery, as the work is already covered under the service agreement.
Chieveley, Toddington, Exeter, Reading, Knutsford, Lancaster and Birch are still prioritised for weekly proactive visits as a preventative measure.
This month the Southern Technician Martyn Baldry achieved 9 proactive site visits, which is a significant increase from the two completed in May.
In early June, David Hughes (technician for the North), left the employ of SaveMoneyCutCarbon, which caused short term disruption and resulted in
delays to attendance in the Northern region. As an interim measure, SMCC approved contractor Alex Haywood was brought back into service and
extra support has been provided by the Propelair technical team. We are now pleased to announce that a new technician has been recruited. David
Ball will join SMCC as a Propelair Technical Team Leader, as well as assume responsibility for service of the Midlands and North. In addition, a third
technician has been recruited and is provisionally slated to start on August 1st.
David joins SMCC with a wealth of experience in water systems, drainage and mechanical, having previously worked in the water treatment industry
for 10 years, prior to that, working as a drainage technician, maintenance manager and production supervisor. As part of David’s induction, he will be
visiting sites across the country and introducing himself to Moto Regional Maintenance Engineers and Site Managers.

Section 3: Author Narrative Cont.

QR Code Stickers
Since March 2021 SMCC have trialled this system across Moto sites. The purpose of the system is to provide each toilet with a unique asset code and
enable site staff and personnel to report issues at the point of discovery to SMCC.
The system so far has been successful in terms of creating an asset database and logging fix data electronically.
The external reporting function has not worked as effectively as hoped, due to limitations with the software. In addition, requests are being sent via
Fiix but not followed up with the corresponding Access Maintain work order. This has created difficulties in managing and reconciling information.
There have been instances whereby stickers have been removed from cubicles by third parties, resulting in the need for SMCC personnel to be
deployed back to site with new stickers.
Taking the above into account, SMCC have opted to discontinue the use of QR code stickers in cubicles, however the Fiix asset management software
will continue to operate in the background. Instead, stickers will now be located in the service voids, mounted onto the toilet cisterns. This way, each
toilet will retain its unique identified code for data management purposes. The location is not public facing and will ensure that stickers remain in
situ, without disruption.
Moto personnel will only need to submit a work order on Access Maintain. You will not be required to state the toilet numbers or venture into the
service void (unless you are an RME), instead, please provide a reasonable description of the area of work. E.g ladies 2nd from the left.
SaveMoneyCutCarbon technicians will continue to log all work carried out on toilets on the Fiix system, ensuring that there is a digital record of all
work carried out.
In July and August Martyn and David will visit all sites and affix QR codes to each toilet’s cistern.
Please DO NOT remove QR stickers from cubicles. SMCC personnel will do this when the corresponding cistern stickers have been installed.

Section 4A: Site Summary (only sites that have been visited in month shown)

Order No. Unit Name, Town Zone Engineer Name(s)
6087/1613 Moto Southbound, Toddington 7 Stephanie Smith
7137/1425 Moto, Bridgwater 4 Steve Clark Key:
7085/1592 Moto, Tamworth 6 Steve Clark Coloured sites denote chargeable works identified by
7098/1447 Moto, Doncaster 12 Steve Clark technicians
7061/1840 Moto N&S, Lancaster 11 Assistant, David Hughes
7091/1609 Moto N&S, Woolley Edge 12 Assistant, David Hughes
7096/1535 Moto, Donington Park 9 Steve Clark
7051/1693 Moto E&W, Birch 11 Assistant, Steve Clark
7065/1537R1 Moto E&W, Heston 7 Martyn Baldry
7061/1866 Moto N&S, Lancaster 11 Assistant, David Hughes
7056/1739 Moto, Chieveley 3 Martyn Baldry
7081/1715 Moto N&S, Southwaite 11 Lewis Williams
7081/1716 Moto N&S, Southwaite 11 Lewis Williams
7055/1746 Moto, Cherwell Valley 7 Martyn Baldry
7072/1568 Moto NE&SW, Medway 2 Martyn Baldry
7055/1754 Moto, Cherwell Valley 7 Assistant, Martyn Baldry
7101/1551 Moto N&S, Lymm 11 Assistant, Steve Clark
7137/1451 Moto, Bridgwater 4 Martyn Baldry
6087/1687 Moto Southbound, Toddington 7 Martyn Baldry
7087/1806 Moto Northbound, Toddington 7 Martyn Baldry
7061/1927 Moto N&S, Lancaster 11 Assistant, Steve Clark
7078/1468 Moto, Scotch Corner 12 Lewis Williams
7137/1483 Moto, Bridgwater 4 Martyn
7051/1817Q Moto E&W, Birch 11 Assistant, Steve Clark
7061/2028Q Moto N&S, Lancaster 11 Assistant, Steve Clark
7070/1938Q Moto Eastbound, Leigh Delamere 3 Martyn Baldry

Section 4B: Parts Summary

Part Codes Description Cherwell Leigh Scotch Southwaite Southwaite Toddington Toddington
90-0001 Pan Assembly Birch West Bridgwater Valley Chieveley Doncaster Lancaster Delamere Lymm Corner North South Tamworth North South Totals
90-0009 Air Pump Assembly West
90-0013 Air Pump Motor Assembly
90-0026 Control Module Assembly - Mk2 000011000100001
90-0047 Control Module Assembly - Mk2.1
90-0049 Control Module Assembly - Mk3.2 CTF 010000000000001
14-0001 Water Pump 24V DC
90-0046 Water Pump MK2.1 022100000100106

001100000000002

123100200000009

000000000000101

001000000000113

001010211100107

NB: consumable items such as lids, seals and buffers are not included on this list.

Section 5A: Maintenance Type Codes1

Maintenance Type

1 - Warranty repair - parts required 2 - Warranty repair - no parts required
3 - Chargeable repair - parts required 4 - Chargeable repair - no parts required

This section illustrates the breakdown of engineer attendances by type. ‘Agreement warranty’ refers to work covered by the monthly
service agreement fee. ‘Non – agreement’ refers to work that is outside of the agreement scope and chargeable at the point of delivery.

Section 5B: Problem, Cause & Action Codes

Summary of Toilet Faults Engineer Actions

Faulty reed switch Pan replacement - rettendance
Fauty water pump Pan replacement

Toilet blockage Replace water pump
Water hose sagging Re-position water hose
Air pump cog is faulty
Faulty air pump motor Unblock toilet
Flat / faulty batteries Replace air pump motor
Faulty control module Replace air pump motor
3amp fuse on RCD blown
Replace batteries
Reset required Replace control module
Seals / buffers not present or…
Replace 3amp fuse
Water level calibration Reset unit

0 2 4 6 8 10 12 14 Replace buffers
Recalibrate water level

0 2 4 6 8 10 12 14