4 - 6 MARCH 2024 HOULDEN LONDON
PASSIONATE. PRINCIPLED. PROGRESSIVE. Houlden is a premium consortium of jewellers from across the UK and Ireland. We provide our strong community of elite, independent luxury jewellers with inspiration, advice, and support. The Houlden community are given the resources and opportunities to increase their margins and improve their bottom line, without affecting their independence. As a group we engage and connect, with shared vision and values. VISION Houlden support, inspire and connect our Jewellers of Excellence community, giving them the leading edge. MISSION To provide our members with successful opportunities to improve knowledge, increase profitability and deliver superior standards. HOULDEN ARE JEWELLERS OF EXCELLENCE Because we work together to deliver a tangible value-added service that makes a difference to our Members. THE HOULDEN ADVANTAGE COMING TOGETHER WAS OUR BEGINNING. STAYING TOGETHER KEEPS US CONNECTED. WORKING TOGETHER WILL BE OUR SUCCESS. CONNECTION: A wealth of collective experience and unparalleled knowledge. INSIGHT: Unrivalled industry insight, expertise, and benefits. BUYING POWER: Exceptional purchasing power and reduced costs. MARKETING: Collaborative strategies designed to drive results. TRAINING: Improved knowledge and empowered employees.
WELCOME TO HOULDEN LONDON 2024. HOULDEN IS THAT ENGINE. Effortless, efficient, firing on all cylinders and always striving for maximum performance. Houlden is a collection of collaboratives and adapting components that can contribute to the smooth running and acceleration of your business. It is easy to get caught up in running your business day-to-day to keep up with the challenges, but if you do not stop and assess the situation, you will continually be reacting and letting circumstances control you. HOULDEN EVENTS ARE YOUR PIT-STOP. This is your opportunity to assess your issues, examine what is not working properly and adjust strategy accordingly. The very essence of agility is the ability to rethink the direction of travel and move performance to the next level. THE HOULDEN COMMUNITY IS YOUR PIT CREW. We collaborate, recalibrate performance, spark ideas for change and assess where collectively we might face challenges ahead, and together work out how best to adapt. It can be difficult to plan your journey as the retail, economic and environmental outlook is continuously changing, but we must keep driving ahead in business. Progression is crucial for anyone who wants to go the distance, elevate their business to the next level, increase their earning potential and make a meaningful impact. You are in the driver seat and Houlden can be an important element of your control panel. Showing the insight, support and knowledge that is the key element of the Houlden Advantage. Regardless of the route you choose or the pace that you drive forward, it feels good to be in control. We hope you will come away from this event with ideas, inspiration and new-found knowledge that will help you handle the twists and turns of the roads ahead. Houlden can help you choose your road. We care about how you get there. We are here to help you drive your business forward. Enjoy the ride. HELEN F HADDOW CHIEF EXECUTIVE OFFICER If you think about it, today’s cars are less like automobiles of the past – and more like a combination of an IT department and a luxury lounge! While many desire the latest savvy technology and snazzy aesthetics, there is no way we can operate our machines without a powerful and well-maintained engine. Same venue, but on a slightly different schedule, proving that Houlden is adaptable and always ready to navigate the roadmap to reach our desired destination. So let us start the ignition, get into gear and discover how Houlden can help drive your business forward.
MARKETING & COMMUNICATIONS EXECUTIVE KAT CAMPBELL MARKETING & TRAINING DIRECTOR LIZZIE MCAULEY Our Board of Directors will be attending the full event and are looking forward to connecting with all our Members to discuss your business goals and strategy and asking how we can help you achieve them. As always, the Houlden team will be on hand throughout the event, offering support and exceptional service. Please do not hesitate to approach us for any assistance you may need. CHIEF EXECUTIVE OFFICER MEMBERSHIP DIRECTOR HELEN F HADDOW CHIEF OPERATIONS OFFICER DENISE MCLAUGHLIN MEMBERSHIP EXECUTIVE LEEANNE RAWSON OPERATIONS & FINANCE SENIOR ACCOUNTS ASSISTANT OFFICER ANNETTE ROWAN LINZI SWIFT OPERATIONS & EVENTS ADMINISTRATOR MHAIRI DAVIDSON DOMINIC WAKEFIELD BRAND DIRECTOR JOHN LUNN FINANCE DIRECTOR JOE WALSH BUYING DIRECTOR JAMES RICE MEET OUR BOARD OF DIRECTORS MEET THE HOULDEN TEAM
THE CENTRAL VALUES & CORE OBLIGATIONS AT THE HEART OF HOULDEN Houlden asks you to align with us in our shared Values & Obligations. We truly believe that as a community, we are stronger together. They function as a reminder and provide clarity as to what Houlden expects in terms of obligations and aspirational best practices. WHAT? Our Values & Obligations are the core of Houlden – and each of us has an integral part to play in living by them. By being aligned in who and what we are and by working together to achieve the best, we can be the pioneers of our industry. WHY? Houlden lives by being Passionate, Principled and Progressive, and these values guide us in developing our strategy for future development. Our value documents began as a project of transparency with our Members and Supplier Partners but have evolved to provide the framework we need to deliver excellence and the success that sets us apart from the competition. HOW? We reflected on the elements that make individual Members and Supplier Partners stand out and have shared those elements within our values documents to raise standards and stipulate best practices for others to follow. BY LIVING BY THESE VALUES & OBLIGATIONS WE WILL ENSURE THE FUTURE SUCCESS OF OUR THRIVING COMMUNITY. PASSIONATE PRINCIPLED PROGRESSIVE
HOULDEN: SUSTAINABILITY POLICY Houlden recognises the sustainability obligations to our team, Members, Supplier Partners, and visitors – both locally and globally – and we recognise our responsibility to preserve and succeed generations. Houlden is committed to implementing all requirements of relevant sustainability legislation and regulations, and where possible we will manage activities over which we have control as we recognise how important this is for both our organisation and the planet. As an organisation, sustainability will continue to be a governing factor in how Houlden continues to plan and implement successful events. We will continually focus on positively contributing towards society and reducing the environmental impact of our events in whatever ways we can. As an organisation that prides itself on principled values, Houlden aims to raise awareness by promoting the concept of sustainable development within our community, and by openly recognising the on-going need to move towards a more sustainable future and we are dedicated to making active changes to play our part. £ £ WE THANK YOU FOR YOUR COOPERATION AND SUPPORT!
Delivering competitive advantage for 35 years We welcome you to view our exciting new jewellery collections at the Houlden Event We look forward to revealing our new showstopping designs at the Houlden Event Delivering competitive advantage for 35 years We welcome you to view our exciting new jewellery collections at the Houlden Event We look forward to revealing our new showstopping designs at the Houlden Event
YOUR FEEDBACK HELPS US GO FORWARD Your feedback matters. It is only by hearing your experiences, in your own words, that we can truly understand what we are doing well - and what needs to change. Please scan the QR codes below to provide your insight and suggestions on improvements: Feedback is one of the small things that helps Houlden make a big difference. We appreciate your honesty and thank you for your time. The Houlden team takes your thoughts and opinions into account, we always appreciate any feedback you provide, good or bad, and we use it to improve our services to you and to deliver the best events possible. Member feedback from the exhibition is taken into consideration when we are selecting exhibitors for future events and Suppliers feedback is key to helping us improve our service so that everyone feels valued and gets the most from their time at our events. £ £ SUPPLIER FEEDBACK MEMBER FEEDBACK
Being able to sit together and talk about the future, the economy, and the financial climate when you are all in the same boat together, facing the same issues, is so worthwhile. A pleasure to join the extended family and a special thanks to the Houlden team for a flawless event. A great event. Thank you to the team at Houlden for the hard work they put in to make it so efficient and worthwhile. The Houlden membership is incredibly open, honest, and really transparent about their businesses. Another excellent event with exceptional organisation as always. WHAT OUR MEMBERS HAVE SAID
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WHAT’S ON CHECKING OUT HOULDEN LONDON 2024
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DRIVING BUSINESS FORWARD PANEL DISCUSSION (Open to all) PRIVATE PRINCIPAL MEETING OUTLINE FOR EVENTS MEMBERS ONLY WELCOME DRINKS & DINNER DIALOG GELLNER HS WALSH WASKOLL ZEDD BY WEDDS & CO DIAMONDGROUP JEWELLERY FEI LIU HERBELIN SUPPLIER EXHIBITION NETWORKING DINNER WELCOME DRINKS SPONSORED BY AFFINITY (All delegates welcome) HOULDEN CONNECTION CONFERENCE SUPPLIER PARTNERS AND TRADE GUESTS SESSION NEW SUPPLIERS FOR LONDON 2024 GUEST SUPPLIERS FOR LONDON 2024 To make it even easier for you to plan your time at the event, we have included a dedicated Meetings Diary. Here you can list your priorities for the day and any specific notes you would like to refer to. We know your time is valuable, so make the most of it, plan beforehand and do not miss any opportunities! PLAN FOR SUCCESS All information stated in this guide is correct at time of printing and is subject to change without notice. WEDNESDAY 6 MARCH MONDAY 4 MARCH TUESDAY 5 MARCH
09:00 – 17:30 HOULDEN SUPPLIER EXHIBITION PALM COURT & ADELPHI SUITE 12:00 – 13:00 PRE-ORDERED SANDWICHES DELIVERED TO SUPPLIER STAND BY HOULDEN TEAM (Sandwiches, snacks, and refreshments can also be purchased in the Executive Boardroom) 12:30 – 14:30 MEMBER ROLLING LUNCH WILD MONKEY BAR (Houlden Members only permitted within this area) 19:30 – 00:00 HOULDEN NETWORKING DINNER STK THE STRAND (Across from Waldorf Hilton) 19:00 – 19:30 MEMBERS ONLY WELCOME DRINKS WILD MONKEY BAR 19:30 – 20:00 MEMBERS ONLY WELCOME DINNER HOMAGE RESTAURANT 21:00 – 22:00 AFFINITY SPONSORED WELCOME DRINKS WILD MONKEY BAR (All delegates welcome) 09:00 – 09:30 CONNECTION CONFERENCE REGISTRATION PALM COURT ENTRANCE (Please arrive promptly for registration to allow a prompt start to the Connection Conference) 09:30 – 12:30 CONNECTION CONFERENCE ADELPHI SUITE 12:30 – 13:30 NETWORKING LUNCH PALM COURT 13:30 – 14:30 CONNECTION CONFERENCE - MEMBER ONLY SESSION ADELPHI 2 & 3 13:30 – 14:15 SUPPLIER PARTNERS & TRADE GUESTS SESSION ADELPHI 1 14:45 – 16:15 PRIVATE PRINCIPAL MEETING ADELPHI 1 14:45 – 16:15 PANEL SESSION: DRIVING BUSINESS FORWARD ADELPHI 2 & 3 (Open to all delegates) EVENT SPECIFICS TUESDAY 5 MARCH MONDAY 4 MARCH WEDNESDAY 6 MARCH
HOULDEN LONDON 2024 CONNECTION CONFERENCE WHAT’S THE PLAN
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HELPING YOU SELL MORE BRIDAL JEWELLERY
CONNECTION CONFERENCE The Houlden Connection Conference provides the perfect opportunity for our Members, Supplier Partners, and welcome guests to connect in person, engage with and be inspired by industry peers. Bringing our community together always uncovers insightful, informative, and relevant information. It allows us to share our unique and collective experiences, celebrate success and explore pathways and solutions that will make the future brighter for everyone. ● Delivering Above the Objectives ● Houlden 3xP Newsletter ● Passionate I Principled I Progressive ● Inspire ● Connect ● Support ● Succession ● Training: Face to Face / Virtual ● Interactive Q&A ● National Association of Jewellers ● Natural Diamond Council ● Digital Advances ● Trends ● Connection Groups ● Peer to Peer Power ● The Houlden Advantage Services ● Houlden Discussion Group Series ● Staff Development ● Visibility: All Year-Round Opportunity ● Explore ideas presented directly from Houlden and your fellow Members, Supplier Partners, speakers, and guests. These thought-provoking talking points are designed to help you transform your organisation and drive your business forward. ● Taking Greater Responsibility: Houlden Poll ● Chris White: Cyber Security Awareness ● Roger Martin-Fagg: Economic Insight For Our Industry ● Adam Bastock: Sustainability For Small Businesses ● Erol Sukan: GFK - The Watch Business - Driven By Data ● Fope: Working Together To Achieve More KEYNOTE SPEAKERS HOULDEN UPDATES NEW AND HOW VALUES & OBLIGATIONS HOULDEN CHALLENGE YOU TO THINK ABOUT INTERACTIVE SESSIONS ADDITONAL SPEAKERS LISTEN & LEARN
SUPPLIER INFO ALL YOU NEED HOULDEN LONDON 2024
> Calibrated Small Round 0.01Ptr to 0.25Ptr > Small Fancy Shapes for designs & Repairs > GIA Certified Natural Diamond Inventory > Premium Quality Jewellery Range > Classic Jewellery Range (Earstuds | Pendants | Rings | Tennis Bracelets) > Next Day Delivery > No Minimum Order > Memo Option Available World Shiner (UK) Ltd Suite 9, 2nd Floor, Monument House, 215 Marsh Road, Pinner, HA5 5NE. Tel: 020 7323 1155/1166 | E-mail: [email protected] www.worldshiner.com Certified Diamonds group Unique Clasp Technology Exclusive to AUSTRALIA | GERMANY | INDIA | ITALY | JAPAN | NEW ZEALAND | UNITED KINGDOM | USA > DIAMONDS: 2.50Ct GOLD: 14Gm 3 3 3 3 3 3 3 3
EXHIBITION LISTING SUPPLIERS’ STAND NUMBERS SUPPLIER NAME STAND NO EXHIBITION ROOM RJC MEMBER RJC CERTIFIED AFFINITY BROKERS LTD PB2 PALM COURT AMORE - LOVE JEWELLERY AC14 ADELPHI ANNAMARIA CAMMILLI AB11 ADELPHI BASS PREMIER / IDJC AC13 ADELPHI BLOCH FINE JEWELLERY AC9/AC10 ADELPHI BREMONT PD1 PALM COURT BROWN & NEWIRTH AC1/AB1 ADELPHI CHARLES GREEN PE1 PALM COURT CLARK DIAMONDS LTD PE2 PALM COURT CONTINENTAL JEWELLERY AD9 ADELPHI DIALOG (N) AB14 ADELPHI DIAMOND BY APPOINTMENT PF1/PF2 PALM COURT DIAMOND GROUP (G) PC1 PALM COURT DOMINO JEWELLERY AB15/AC15 ADELPHI E W ADAMS & SONS AD7 ADELPHI EMDICO (LONDON) AC6/AC7 ADELPHI FABERGÉ AB4/AB5 ADELPHI FEI LIU FINE JEWELLERY (G) AA5 ADELPHI FERRETTI GIOIELLI AB6 ADELPHI FRED ULLMANN AC11/AC12 ADELPHI GECKO JEWELLERY AC3 ADELPHI GELLNER (N) PC2 PALM COURT GEMEX AC8 ADELPHI GEORG JENSEN AB2/AB3 ADELPHI GOODMAN BROS. THE SERVICE BRAND COMPANY PA2 PALM COURT GREENSPARK PB1 PALM COURT HS WALSH & SONS LTD (N) PA1 PALM COURT (G) - GUEST (N) - NEW
SUPPLIER NAME STAND NO EXHIBITION ROOM RJC MEMBER RJC CERTIFIED HANS D. KRIEGER FINE JEWELLERY AC2 ADELPHI HERBELIN (G) PC5 PALM COURT HERBERT MARX AA3 ADELPHI HOCKLEY MINT AD3 ADELPHI LAUREL JEWELLERY LIMITED AD5 ADELPHI LM JEWELLERY LTD AA6 ADELPHI MARK MILTON PD2 PALM COURT MARSHALL PACKAGING LTD PC4 PALM COURT MATT AMINOFF LONDON PD5 PALM COURT MERIT DIAMOND AD6 ADELPHI MICHAEL O’DWYER AB AB12 ADELPHI MIREYA UK LTD AC4/AC5 ADELPHI NASON FOSTER LTD PC3 PALM COURT NTINGA AA4 ADELPHI PARIFY AB7 ADELPHI PJ WATSON/ PICCHIOTTI/ MARCO BICEGO AD2 ADELPHI RIVER MOUNTS PE3 PALM COURT SHAUN LEANE AD8 ADELPHI SHELDON BLOOMFIELD AD4 ADELPHI SOLEY FINE JEWELLERY PB3 PALM COURT STUBBS & CO AB13 ADELPHI SUNNY CREATIONS LIMITED AD1 ADELPHI WASKOLL (N) PD3/PD4 PALM COURT WOLF AA2 ADELPHI WORLD SHINER (UK) LTD AB8/AB9 ADELPHI ZEDD BY WEDDS & CO (N) AB10 ADELPHI EXHIBITION LISTING SUPPLIERS’ STAND NUMBERS (G) - GUEST (N) - NEW
EVENT DELEGATES MEMBER ATTENDEES MEMBER NAME A HARTMANN & SON BAKER BROTHERS BANKS LYON BRUFORDS DEACON & SON DIPPLES F J ZELLEY GATWARDS OF HITCHIN GEORGE PRAGNELL HUGH RICE J J RUDELL & CO JAMIESON & CARRY JOHN H LUNN JOHN PASS KEANES LAINGS LISTER HORSFALL MICHAEL JONES MURPHY JEWELLERS PHILLIP STONER THE JEWELLER PLEASANCE & HARPER R L AUSTEN ROBERT GATWARD JEWELLERS SARAH LAYTON TERRENCE LETT WAKEFIELDS WALKER THE JEWELLER WEIR & SONS
EVENT SPONSORS Thank you for taking the time and energy to invest in our vision and in our event; your sponsorship and continued support is integral to our ability to serve the Houlden community. £ £
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LATEST HOULDEN NEWS PUSH NOTIFICATIONS DIRECT MESSAGING EVENT REGISTRATION ENHANCED LISTINGS INCLUDING NEW PRODUCT SEARCH TOOL AND FILTER FUNCTION! DIARY DATES Push notifications alert you on anything new. Contact anyone in the Houlden network all in the one place. Supplier Listing containing details of services, filter by product type, website and key contact info. Member Listing containing address info (for all stores), Principal contact info, website link and telephone numbers. All the Houlden news, plus up to date information on our Members, Supplier Partners and the latest industry insight. Sign up for our not to be missed Houlden events! Access to key dates from Houlden and all the industry events taking place in the UK and beyond. ONE APP. ALL ACCESS. The Houlden App is our go-to, user friendly platform for both Members and Supplier Partners to access all of the important Houlden and industry information. MOBILISE YOUR MEMBERSHIP! All this plus IMPORTANT UPDATES, direct access to the JEWELLERS OF EXCELLENCE ACADEMY by HOULDEN, updates on ADVANTAGE SERVICES, contact information for the HOULDEN TEAM, links to our SOCIAL MEDIA platforms and much MORE! This handy event AND all-year-round app gets you direct access to the very best of Houden. DON’T DELAY, DOWNLOAD TODAY! WHY? The app is designed to centralise all communication via this handy tool that gives you access to all things Houlden in the palm of your hands. It is ESSENTIAL to have as some of the information shared by Houlden is EXCLUSIVE to the app and not available on any of our other platforms. NEW FEATURES YOU’LL LOVE! £
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FLOOR PLANS DON’T GET LOST HOULDEN LONDON 2024
EXHIBITOR FLOORPLAN ADELPHI SUITE SUPPLIER NAME STAND NO. AMORE JEWELLERY AC14 ANNAMARIA CAMMILLI GIOIELLI AB11 BASS PREMIER/DIAMONDS FOR TODAY AC13 BLOCH FINE JEWELLERY AC9/AC10 BROWN & NEWIRTH LTD AB1/AC1 CONTINENTAL JEWELLERY AD9 DIALOG (N) AB14 DOMINO JEWELLERY AB15/AC15 E W ADAMS AD7 EMDICO (LONDON) LTD AC6/AC7 FABERGÉ AB4/AB5 FEI LIU FINE JEWELLERY (G) AA5 FERRETTI GIOIELLI SRL AB6 FRED ULLMANN AC11/AC12 GECKO JEWELLERY AC3 GEMEX AC8 GEORG JENSEN AB2/AB3 HANS D. KRIEGER FINE JEWELLERY AC2 AD9 AC13 AB13 AC14 AB14 AC15 AB15 AD8 AD7 AD6 AENTRANCE FROM PALM COAC12 AC11 AC10 AC9 AB12 AB11 AB10 AB9 AA6 AA5
G - GUEST N - NEW AC8 AC1 AB1 D5 AD4 AD3 AD2 AD1 URT AB8 AB5 AB4 AB3 AB2 AC7 AC6 AC5 AC4 AC3 AC2 AB7 AB6 AA4 AA3 AA2 AA1 SUPPLIER NAME STAND NO. HERBERT MARX AA3 HOCKLEY MINT AD3 LAUREL JEWELLERY AC5 LM JEWELLERY AA6 MERIT DIAMOND AD6 MICHAEL O`DWYER AB AB12 MIREYA UK LTD AC5/AC4 NTINGA AA4 PARIFY AB7 PJ WATSON AD2 SHAUN LEANE AD8 SHELDON BLOOMFIELD LTD AD4 STUBBS & CO AB13 SUNNY CREATIONS AD1 WOLF AA2 WORLD SHINER (UK) LTD AB8/AB9 ZEDD BY WEDDS & CO (N) AB10
PALM COURT SUITE EXHIBITOR FLOORPLAN PD5 PE3 PE2 PE1 PB3 PB2 PB1 PC5 EXIT STAIRS TO ADELPHI SUITE EXIENTRANCE FROM REGISTRATION DESK PF2 PF1 PD4 PD3 PD2 PD1 PC4 PC3 PC2 PC1
G - GUEST N - NEW IT PA2 PA1 SUPPLIER NAME STAND NO. AFFINITY BROKERS LTD PB2 BREMONT PD1 CHARLES GREEN PE1 CLARK DIAMONDS PE2 DIAMOND BY APPOINTMENT PF1/PF2 DIAMONDGROUP (G) PC1 GELLNER (N) PC2 GOODMAN BROS PA2 GREENSPARK PB1 HERBELIN (G) PC5 HS WALSH (N) PA1 MARK MILTON PD2 MARSHALL PACKAGING LTD PC4 MATT AMINOFF LONDON PD5 NASON FOSTER PC3 RIVER MOUNTS PE3 SOLEY FINE JEWELLERY PB3 WASKOLL (N) PD3/PD4
9 SEPTEMBER 10 SEPTEMBER 11 SEPTEMBER Member Welcome Dinner Connection Conference Private Principals Meeting Supplier Exhibition Networking Gala Dinner Supplier Exhibition 2024 AUTUMN EVENT 9-11 SEPTEMBER 2024 SAVE THE DATE HOULDEN 2025 HOULDEN LONDON 2025 3 – 5 MARCH 2025 HOULDEN AUTUMN 2025 3 – 5 SEPTEMBER 2025 FOR FULL INFORMATION AND VENUE DETAILS PLEASE VISIT THE EVENTS PAGE ON THE HOULDEN APP.
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