LEON DI ORO BULLETIN 2017

Extra-ordinary recognitions 2016

Winners

Abigail Duggins Lisette Lacroes

Audit Audit

Abigail is considered an Lisette is highly motivated
outstanding asset to the and performs her duties to an
department and the bank. She outstanding level and is always
has identified value-added audit willing to accept more challenging
issues for various units where she responsibilities. She constantly
was part of the team. She is very exceeds expected results and goes
proactive and highly motivated out of her way to coach/assist
towards her duties and is always others to ensure the department
willing to help other team members exceeds results.
with the aim to complete the Audit
Host for the evening: Plan.

Ms. Susana Cuales
Social Worker
Human Resources Department

Angeliek Gouverneur Diandra Petronilia Fabiola Petronielia

Bankcard Services Bankcard Services Comptrolling

To Angeliek, credit is her Diandra showed that she is a real Fabiola has been very successful
immaculate administration team player by interacting with in implementing the NCoA and
and her focus on the end result all the parties involved to give performed beyond her regular tasks
when handling this additional continuance to the tasks that are as supervisor reporting the CoA. This
workload. new to her. She is focused on the was not only executing what others
This year her volume of work service that we have to give to the developed in the past, but finding
has increased considerably Subs and the other sections of the her way in a new area and she was
especially due to the liability Bank, in order for them to service successful in this respect.
shift change for skimming our customers.
frauds.
.
2

Renata Maduro Arelis de la Croes Melouska Leito

Contact Center Credit Operations Hato Branch

Renata’s focus is always to be Arelis is attentive, customer- Melouska takes ownership in her
effective and efficient in solving oriented and service-minded. job and she has a service minded
customer’s issues as she knows During the course of this year she attitude for assisting customers
that the customer, the department has worked very hard with the new whenever this is necessary.
and the bank benefits from each setup of document tracking. She Melouska takes action to create
case handled with urgency and makes suggestions, takes steps to and sustain a high motivational
professionalism. She is dedicated to develop and implement cost-saving attitude in the team.
her Job and is proactive in making measures. She manages her own time,
sure that the processes in the resources and flow of work
contact center are adhered to. to benefit herself, staff and
customers.

Aishel Wanga Moham Sambo Auxiliadora Riviere

ITD ITD LCBC Branch

Aishel is and was one of the Moham always takes the time Auxi always does her almost to
main resources for multiple to research the most effective serve her clients, she goes the
high priority projects this year, solution to any project and extra mile so they feel great.
including ERMC, CIF Sync and ongoing problem. He is very She expresses lots of
Digital Access. She worked committed to delivering an enthusiasm and pride in her
many nights and weekends to extraordinary end product. work and strives to provide
achieve the desired result. Moham is one of the TS team high quality of work, and
members who is always looking encourages her team to
into ways to improve the Bank’s achieve their goals as well.
infrastructure and does a very
good job in this area. 3

Gileon Garmers Sanin Cathlin Sandra Koek

LCBC Branch Premium Banking Punda Branch

Gilo expresses a lot of Sanin is very result-driven and Sandra makes herself fully
enthusiasm and pride in always surpasses her targets. available when customers
his work and always strives She has a very inspiring positive require special attention, she
to provide a high quality attitude and is always open to always puts customers first.
of work. He works towards assist anyone when needed, by She sets simple procedures in
predetermined goals, and always encouraging the other team place for her team in order to
tries to go beyond stipulated members to keep working hard, facilitate work and feel more
goals. Encourages and helps assist with their development comfortable with what they are
his team members to work to and always suggesting new doing, she motivates her team in
achieve the branch goals as well. ideas for improvement of the order to improve quality of the
department. job and the clients show their
gratitude for the good service.

Claudette Koster Ghiyora Jansen Gregory Maria
(Tumá dor di Brènch manager)
Rio Canario Branch Rio Canario Branch
Saliña Branch
Claudette has been giving Ghiyora is a very accurate and
effective coaching to subordinates efficient teller and produces Gregory is very dedicated to his
which is reflected on the branch great quality of work. She is work. He always assists not only
referrals, the results and very very helpful to other colleagues his colleagues within the branch
low cash differences of tellers. and she makes use of our but also colleagues at other
She works very efficiently available resources every way departments and other branches.
delivering valuable output and to meet or exceed customer He handles all customer requests
always on time. She is very good demands. She organizes her job very efficiently and assures that it is
in scheduling, planning and and manages to finish her job timely handled, creating customer
preparing her daily job in advance. on time and asks for additional satisfaction. He assures that his
jobs. She is performing very team works efficiently and monitors
4 well with hardly no corrections transactions to avoid loss for the
and cash differences, every day Bank.
with a fantastic early balancing.

Rodienne Decaster Guenton Brooks Delilah Halley

Saliña Branch Sec & Inv. Shared Services

Throughout the year, as a very Brooks has given the whole MCB was confronted with
good team member, Rodienne Section Investigations an the good news that we
has managed to help coordinate immense boost. He has became the house bank for
the work in the Admin area brought forward many the Government. Delilah with
to lower the work stress. She innovative ideas, has lifted the another colleague developed
is always highly motivated team-spirit and is committed to a detailed execution plan
and creates a happy work the Bank 24/7. and this plan was executed
environment. His setup of a whole new on time and with minimal
screening process is the most issues reported. She also
prominent example of all of the made sure the payment file is
above. electronically delivered through
MCB Direct Corporate and
processed without manual
intervention.

Adele Jacoba Nataly Cijntje Sharlian Virginie

Special Project Sta. Maria Branch Sta. Maria Branch

MCB was confronted with the Natalie monitors others’ work to Sharlian shows respect for other
good news that we became the ensure that resources are being colleagues and shares all useful
house Bank for the Government used wisely and that tasks are information to her team. In many
and that we should handle the completed within appropriate cases, she helps the supervisors
welfare payment for 6,000 new time frames. She demonstrates with monthly reports. She provides
customers. noticeable effort to go beyond friendly and courteous service to
Adele managed to have a strong agreed targets/standards. our clients keeping MCB Group
team to deliver this project within Natalie acts to promote friendly service standards in mind.
the established timeline. climate, good morale and
She worked late hours and also cooperation within the team.
in weekends to accomplish this
without requesting time back.

5

Shadira Sambo-Felida Isolda Mansana Ivette Rodrigues

System Support HRD Centennial Coordinator

Shadira reports issues that have Isolda demonstrates a great With her 24/7 fully-focused
customer impact without delay sense of urgency and drive. This dedication to the huge task
and comes up with possible is demonstrated through her at hand, Ivette showed her
solutions for these issues passionate approach of driving unconditional commitment to
also immediately. Shadira is results of several matters the Bank and to the community
very customer- and service- needing to be resolved for at large by leading a well-
minded. She is always ready to other areas. Her guidance is balanced year-long program
go the extra mile in order to impeccable in making the client to commemorate the Bank’s
accomplish a goal. get an appropriate outcome. Centennial Celebration.

Curtley Valeriaan Clementine Walle Herman Gumbs

Centennial Coordinator Manager Pension Funds Financial Manager Pension Funds

The Centennial Coordinator’s job With our Pension Plan Herman offered his valuable
was written all over Gino. He took being under pressure and contribution in the process leading
the challenge head-on, showing the Bank’s commitment to towards the new Pension Plan.
creativity, persuasiveness, offer employees a decent Moreover, Herman was praised by
dedication and unconditional and sustainable alternative, employees across the MCB-Group
commitment to the Bank and to Clementine went out of her for his knowledgeable approach and
the community at large by leading way to present an innovative communication skills.
a well-balanced year-long program plan, tailored to the specific
to commemorate the Bank’s needs and requirements of
Centennial Celebration. each Island.

6

Migdarys Mercera Caroline Sluis-Gibbs Giannina Balentien

Manager Social/PR Manager Marketing PLS
Dept. Department
She is very driven and
Migdarys’ creative mind and As part of the Steering makes sure she gets things
innovative approach resulted in Committee for the Centennial done particularly within the
the execution of 100 projects commemoration, Caroline’s stipulated timeframe. Giannina
throughout the group and creative insight, magic eyes will not quit as long as the job
involving all MCB employees, for detail and dedication took isn’t done. She comes up with
within the constraints of limited her through this journey, creative ideas in order to solve
budget. delivering a number of amazing any challenges at work and she
The impact was huge, meaningful, pieces documenting and always shows interest in her
powerful and memorable! memorizing our Centennial job.
commemoration for ages to
come.

Phaedra Elhage-Geerman Job well done!

PLS 7

Phaedra recognizes issues and
handles immediately with her
superiors and comes up with
possible solutions. She finds ways
to be more efficient with her
time in order to complete her
verification duties and she comes
up with idea’s to help improve
the process of verification. As she
manages her time as efficiently
as possible, she often has time to
pitch in to help out the team of
officers.