FM World Welcome Booklet UK

WELCOME





to the










Information Booklet for FM WORLD UK Business Partners

TABLE
TABLE OF CONTENT



OF CONTENTS


u YOUR STATUS page 3

Find out what is your Business Partner Status: Preferred Customer or
Distributor and what this status means when building your business.
u STARTER KIT page 5
Find out what our Starter Kits contain and the importance of the Starter Code.
u ORDERING PROCESS page 9

Find out about three ways of ordering FM WORLD Products, the delivery
options and our opening hours.
u CLAIMS, RETURNS, EXCHANGES page 15
Find out about the procedure of returning items and which products
are included in our 30-day return policy.
u YOUR STRUCTURE page 19

Find out about the benefits of creating a sales network.
Check the advantages of successful team work.
u COMMISSION PAYMENT page 21
Find out how your team members can influence your commission. Check how
the commission you have earned can be paid out to you.
u FM WORLD UK WEBSITE page 23

Find out how to navigate through our official website. Check the special
features available only to our Business Partners.
u REGISTRATION page 27
Find out how to fill out the Registration Form for a new member wanting to
join FM WORLD. Check the possibilities of international sponsoring. YOUR STATUS
u DISTRIBUTOR CENTRE page 37

Find out more about the Distributor Centre. Check the benefits and schedule
of FM WORLD UK corporate training sessions.
u GUIDE HOW TO START page 41
Find out what are the first steps of developing your business. Check the
various tools prepared for the beginning of your journey with FM WORLD.




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TABLE
TABLE OF CONTENT



OF CONTENTS


u YOUR STATUS page 3

Find out what is your Business Partner Status: Preferred Customer or
Distributor and what this status means when building your business.
u STARTER KIT page 5
Find out what our Starter Kits contain and the importance of the Starter Code.
u ORDERING PROCESS page 9

Find out about three ways of ordering FM WORLD Products, the delivery
options and our opening hours.
u CLAIMS, RETURNS, EXCHANGES page 15
Find out about the procedure of returning items and which products
are included in our 30-day return policy.
u YOUR STRUCTURE page 19

Find out about the benefits of creating a sales network.
Check the advantages of successful team work.
u COMMISSION PAYMENT page 21
Find out how your team members can influence your commission. Check how
the commission you have earned can be paid out to you.
u FM WORLD UK WEBSITE page 23

Find out how to navigate through our official website. Check the special
features available only to our Business Partners.
u REGISTRATION page 27
Find out how to fill out the Registration Form for a new member wanting to
join FM WORLD. Check the possibilities of international sponsoring. YOUR STATUS
u DISTRIBUTOR CENTRE page 37

Find out more about the Distributor Centre. Check the benefits and schedule
of FM WORLD UK corporate training sessions.
u GUIDE HOW TO START page 41
Find out what are the first steps of developing your business. Check the
various tools prepared for the beginning of your journey with FM WORLD.




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YOUR STATUS Preferred Customer Business Partner IMPORTANT


If you have registered as Preferred
Customer (you have not purchased After you sign the agreement and send it
a Starter Kit) you can start ordering to the FM WORLD UK office, you receive
immediately. You can buy FM WORLD an email with your ID number, password
Products (Business Partner prices apply) to your FM WORLD Account (Primary, also
for your own use or sell them and gather called Main Password)
commission for such sales. However you and the password to use
cannot build a sales structure – you cannot the commission when
sponsor new members. You can upgrade placing your orders
your status to a Distributor at any time (Secondary Password).
by purchasing a Starter Kit and providing
FM WORLD UK with the Starter Kit Code
included in the Starter Kit case. Your ID number is a unique
identification number that will allow you
to place orders or obtain information
about your FM account.
What Primary/Main Password is a password
am I? that will allow you to log in to the website

www.uk.fmworld.com and surf the
Business Partner’s Zone.

Distributor Business Partner Secondary Password is a password
that will allow you to use your earned
If you have registered as Distributor (you commission as discounts with your
have purchased a Starter Kit) you can now placed orders (for more information
start ordering the FM WORLD Products on commission, go to page 22).
and build the sales structure. You can
purchase FM WORLD Products at the
Business Partner prices for your own use
or sell them and gather commission for
STARTER KIT
such sales.


Your ID number is very important. You need to quote it
each time you contact FM WORLD UK regardless of the
reason of contacting the office. In time you will learnt
it off by heart, but before you do, save it on your mobile
phone so that you have easy access to it.

(If you have not received your ID number and password
to log in with, please let us know by ringing 020 8451
7776 or sending an email to [email protected]).


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www.uk.fmworld.com

YOUR STATUS Preferred Customer Business Partner IMPORTANT


If you have registered as Preferred
Customer (you have not purchased After you sign the agreement and send it
a Starter Kit) you can start ordering to the FM WORLD UK office, you receive
immediately. You can buy FM WORLD an email with your ID number, password
Products (Business Partner prices apply) to your FM WORLD Account (Primary, also
for your own use or sell them and gather called Main Password)
commission for such sales. However you and the password to use
cannot build a sales structure – you cannot the commission when
sponsor new members. You can upgrade placing your orders
your status to a Distributor at any time (Secondary Password).
by purchasing a Starter Kit and providing
FM WORLD UK with the Starter Kit Code
included in the Starter Kit case. Your ID number is a unique
identification number that will allow you
to place orders or obtain information
about your FM account.
What Primary/Main Password is a password
am I?
that will allow you to log in to the website
www.uk.fmworld.com and surf the
Business Partner’s Zone.

Distributor Business Partner Secondary Password is a password
that will allow you to use your earned
If you have registered as Distributor (you commission as discounts with your
have purchased a Starter Kit) you can now placed orders (for more information
start ordering the FM WORLD Products on commission, go to page 22).
and build the sales structure. You can
purchase FM WORLD Products at the
Business Partner prices for your own use
or sell them and gather commission for
STARTER KIT
such sales.


Your ID number is very important. You need to quote it
each time you contact FM WORLD UK regardless of the
reason of contacting the office. In time you will learnt
it off by heart, but before you do, save it on your mobile
phone so that you have easy access to it.

(If you have not received your ID number and password
to log in with, please let us know by ringing 020 8451
7776 or sending an email to [email protected]).


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2. ESSENTIAL BUSINESS TOOLS




STARTER KIT STARTER KIT


PRICE LIST
NOVEMBER 2016



PRODUCT CATALOGUE NO. 25 2016/2017
All prices include VAT. Visit www.uk.fmworld.com for current stock update. 1
Product Catalogue: all products in Price List: quickly and easily find the
When you sign your agreement as a Distributor one catalogue: Fragrancs, Body Care, Business Partner price, recommended
Business Partner, you purchase your basic and Make up, For Home, Aurile, Nutricode. retail price, points and code of a product
necessary tool for work – a Starter Kit. you are interested in.

Along with the samples of FM WORLD
Fragrances and the Product Catalogue, in
some varieties of Starter Kits you receive other Sharing the things
YOU LOVE!
essential FM WORLD business materials.
You can purchase a kit from your sponsor or
place an order for it directly from FM WORLD Sharing the things you love with your family and friends comes naturally and
PARTY MANUAL
easily for you every day: your favourite movie, restaurant, place to visit or even
UK. a hairdresser or beautician you recently visited.
Why don’t
Parties are great tools
you share your Perfume and Make Up
favourite fragrances to promote FM World
and cosmetics and money and recruit new
Products, earn extra
get paid for it?
team members. 1
Party Manual Booklet: essential tool Product Leaflets: designed to help you
describing how to organise a perfect promote our best selling products. Check
product party. out the available leaflets in the Business
Partners zone at www.uk.fmworld.com
After you receive your Starter Kit, familiarise yourself with its content:
1. FRAGRANCE SAMPLES MARKETING PLAN
y o ur g uide on the p a th t o s uc c e ss
You will notice that the fragrance samples have coloured stickers with numbers on.
This is what the sticker colour means:
Golden - Luxury Range for Women
WEL COME T O OUR CLUBS
Silver - Luxury Range for Men MA GNOLIA OR CHID ST AR
White - Pure for Women Marketing Plan: a booklet describing Business Opportunity Leaflets:
the business plan, its model, how designed to help you find new potential
Black - Pure for Men to build the sales team in the most Business Partners. Check out the

efficient way. available leaflets in the Business Partners
zone at www.uk.fmworld.com
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Allocated points of declined card orders will be cancelled and points withdrawn
(We accept the following methods of payment: credit/debit card (excluding Laser), after 24 hours of the order attempt. This may cause minus points on your trees if the
PayPal and money transfer to our bank account. order was made on the last day of the month. Please be careful when placing the orders
online!
(Please note that the orders that you place need to be paid by account holders
only and the billing address has to match the address on the FM account. If the billing
address on the card used is different than the one registered on the FM account, then 4. DELIVERY CHARGES
we will ask you to confirm your date of birth, registered address and phone number.
If you are placing an order online and over the phone
ORDERING PROCESS (VOID transaction - If the billing address that you provide does not match the card delivery charges may apply. ORDERING PROCESS
number, the transaction will be voided (we will not accept the payment even though the
The cost depends on the point value you collect
money will leave your account; it will return within a few hours and up to 10 working with each order.
days). Please note that this is not up to us, but it is a security measure issued by the
banking system. In such case you need to contact your bank to check the correct billing There are some additional services offered by the
courier company, although not available for the Republic
address. of Ireland and certain areas of the UK (see page 14).
(Please note that by dialling number 020 8451 7776 you can only order products
for delivery. If your order is to be collected, please call the Distributor Centre on 020 0 - 318 points ( £6* delivery charge
8450 4008 before 2:00 pm. 319 - 579 points ( £4* delivery charge
580 or more points ( delivery charge is covered by FM WORLD UK
3. ORDERING ONLINE Delivery before 10 am** ( £19.60* extra
Delivery before 12 pm** ( £9.80* extra
Visit our website www.uk.fmworld.com Saturday delivery** ( £22.40* extra (if you place your order before
and click on Shop Online. 2:00 pm* on Friday)
You will be taken to our shop where you need to ** Not available for the Republic of Ireland and also certain areas of the UK (see page 14).
log in with your ID number and main password.
5. DELIVERY TIME

We aim to despatch all orders within 1 working
We accept the following methods of payment: credit/debit card (excluding Laser), day (Monday-Friday) if your order is received, paid
PayPal and money transfer to our bank account. for and confirmed by 2:00 pm, however we reserve the
right to process your order within up to 3 working days.
If you want your order dispatched on the same day, you need to place your order
before 2:00 pm. If you order after 2:00 pm, it is not possible to have it sent out the same
day.*

IMPORTANT (If you order before 2:00 pm* on Friday you should have your parcel on Monday
(this service is not guaranteed).
If you place your order online and your card is declined or not accepted, your order
is saved and points are allocated! Please contact the office before you place the order (If you order after 2:00 pm* on Friday, on Saturday, on Sunday and on Monday
one more time as the points will be allocated to your ID number every time you try to before 2:00 pm* you should have your order on Tuesday (this service is not guaranteed).
order online

* Changes may apply. Check the News section on our website for more details. * Changes may apply. Check the News section on our website for more details.
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(Please be aware that unpredicted delays
may occur that are beyond control of both
FM WORLD UK and DPD, such as weather DPD Courier Company will
send you an automatic text
conditions. Therefore, if you do not receive message with information
your order within 5 days, contact FM WORLD about your parcel being
UK Customer Service Department to resolve booked and provide you with
the situation. its consignment number which
you may use to track the parcel
on the courier’s company
(Customer Service Department:
ORDERING PROCESS Tel: 020 8438 1169 website (www.dpd.co.uk). On
the delivery day you will receive
another text message with the
E-mail: [email protected]
update on your parcel delivery
stating one hour time gap.
IMPORTANT

All orders sent to the Republic of Ireland and also certain areas of the UK (postcodes
such as: BT, IM, IV, JE, AB30-AB38, AB44-AB56, FK17-FK99, HS1, KW1-KW17, KW27-KW28,
PA20-PA49, PA60-PA78, PH18-PH26, PH30-PH44, PH49-PH50, ZE1-ZE3) should be
delivered within 2 working days (again, the 2-day service is not guaranteed, please
allow 4 days for the delivery).



6. CHANGES TO YOUR ORDER

If you place an order, make the payment for it and you
want to add any product to your existing order it is possible
only within 15 minutes after you place the order (either send
an email or call +44 (0)20 8451 7776 to make changes to
your order). After 15 minutes we will NOT add or change
anything with the previous order.


If you want to cancel an order that was placed and paid for more than 15 minutes
before and obtain a refund, then we will not be able to return the shipping cost to you,
as we will have been charged for booking the parcel by then. RETURNS CLAIMS

Please note that regardless of the value of your order we are always charged the full
price for the shipping by DPD. Any discount of the shipping is a free gift that we offer for EXCHANGES
certain number of points on your order, but we always pay the full price to DPD.

So if your shipping cost was reduced from £6 to £4, then after you cancel your order
that was already booked, we will send you a refund of the value of the order minus £2
difference. And if your shipping was free, then we can only send you a refund of the
value of the order minus £6 – that we were charged while booking the parcel.


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(Please be aware that unpredicted delays
may occur that are beyond control of both
FM WORLD UK and DPD, such as weather DPD Courier Company will
send you an automatic text
conditions. Therefore, if you do not receive message with information
your order within 5 days, contact FM WORLD about your parcel being
UK Customer Service Department to resolve booked and provide you with
the situation. its consignment number which
you may use to track the parcel
on the courier’s company
(Customer Service Department:
ORDERING PROCESS Tel: 020 8438 1169 website (www.dpd.co.uk). On
the delivery day you will receive
another text message with the
E-mail: [email protected]
update on your parcel delivery
stating one hour time gap.
IMPORTANT

All orders sent to the Republic of Ireland and also certain areas of the UK (postcodes
such as: BT, IM, IV, JE, AB30-AB38, AB44-AB56, FK17-FK99, HS1, KW1-KW17, KW27-KW28,
PA20-PA49, PA60-PA78, PH18-PH26, PH30-PH44, PH49-PH50, ZE1-ZE3) should be
delivered within 2 working days (again, the 2-day service is not guaranteed, please
allow 4 days for the delivery).



6. CHANGES TO YOUR ORDER

If you place an order, make the payment for it and you
want to add any product to your existing order it is possible
only within 15 minutes after you place the order (either send
an email or call +44 (0)20 8451 7776 to make changes to
your order). After 15 minutes we will NOT add or change
anything with the previous order.


If you want to cancel an order that was placed and paid for more than 15 minutes
before and obtain a refund, then we will not be able to return the shipping cost to you,
as we will have been charged for booking the parcel by then. RETURNS CLAIMS

Please note that regardless of the value of your order we are always charged the full
price for the shipping by DPD. Any discount of the shipping is a free gift that we offer for EXCHANGES
certain number of points on your order, but we always pay the full price to DPD.

So if your shipping cost was reduced from £6 to £4, then after you cancel your order
that was already booked, we will send you a refund of the value of the order minus £2
difference. And if your shipping was free, then we can only send you a refund of the
value of the order minus £6 – that we were charged while booking the parcel.


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CUSTOMER SERVICE DEPARTMENT you the shipping charge you covered when sending the bottle to us. If however, the
investigation shows that the scent is the same, we will not be able to reimburse the
postage cost and we will send this bottle back to you with your next order.
Tel. +44 (0)20 8438 1169 Opening hours:
[email protected] (FM WORLD UK sells make up products only via catalogues. Please remember that
Monday - Friday 8:00 am - 5:00 pm
Saturday closed the colours may be slightly different than in the catalogue. We encourage you to buy
Sunday closed the whole range of our Make Up products and use them as your samples when selling
directly to your customers.
FM WORLD UK has a 30 day return policy on sealed FM WORLD (When you receive items which are damaged, smashed or leaking, please take a
Products from the date of purchase (date on the invoice). You can picture of them and email it to [email protected] within 24 hours
also exchange sealed FM WORLD Products up to maximum of 30 from receiving the product. Do not forget to add your full name, ID number and a short
days from the date of purchase, except for those which are not explanation of what happened to the product, together with the invoice number on
refundable (see page 18). It means that if you buy for example
CLAIMS RETURNS EXCHANGES month and it is still sealed, you can exchange that bottle into a different Pure Collection which the product has been ordered. In some cases we might ask you to send this CLAIMS RETURNS EXCHANGES
a Pure Collection bottle of perfume FM18 on the first day of the
product back to us by post. Please note that we will not accept any complaints for the
fragrance within 30 days from 1st day of the month (up to 30th). You will need to cover damaged, smashed or leaking items without the picture.
the shipping cost of such return or exchange. (In order to send products for a refund or exchange or faulty Products to FM

(When you place your order over the phone we always repeat it to you. When you WORLD UK, Business Partners are required not only to familiarise themselves with the
receive an item you say you did not want to order, we are not responsible for the mistake, Return Policy, but also to fill in the Return Form giving the option of clearly describing the
as we repeated the order to you and you had a chance to correct the mistake then. We reason for sending the products back. Before the products are sent to us along with the
can always exchange such unopened items within 30 days of purchase (exception: see Return Form, please contact our Customer Service Department (tel. 020 8438 1169 or
page 18), but you have to send them back to us with the completed Return Form and [email protected]) in order to inform us of the intention of sending
then we will send the replacement to you. You will need to cover the shipping costs. the products. If the products are sent without prior contact, without familiarising with
the Return Policy or without the Return Form, the refund or exchange will not be issued.
(If on your invoice there is an item that you wanted, but you received something
else instead, please contact our Customer Service Department within 24 hours from (If for any reason you need to send some products to us by post, remember to
receiving your order to report that and it will be dealt with within another 24h. The inform us about that first – contact our Customer Service Department. If we ask you to
content of each parcel is photographed before being packed into the box, therefore we send a product back to us, please ask for a special label at the post office to send the
will always check such photograph before we contact you with the solution. Please note perfumes. Keep the receipt and proof of posting, such as tracking number. We cannot
that if you receive an incorrect item, we may ask you to send it back to us before we will take responsibility for any loss or damage made by the Royal Mail. If your package is lost
be able to exchange it into the correct product. and does not reach us you will need to claim it with the post office. We will not be able to
send you a refund or exchange items until we receive the products from you.
(When you receive a faulty product, please contact our Customer Service
Department within 24 hours from receiving the product. Depending on the product and (When you return unwanted products for a refund, please contact our Customer
its fault we might ask you to send this product back to us by post. As soon as we receive Service Department by sending an email on: [email protected] and
the item we will contact you to issue a refund or replacement and of course in such case you need to cover the shipping cost of sending the product to us. When we receive the
we will refund the cost of postage to you. items, we cancel the invoice that was prepared originally and create a new one – without
the returned products. This means that the points for the returned items are deleted.
(If you believe that a fragrance you received smells differently to the perfume We then check the number of points gathered on the new invoice and then check what
sample, please note that the scent of a Parfum or EDP will depend on the pH value of would be the shipping cost as if that was the original order. We then need to charge you
the skin. However, if you are sure that the scent is completely different, please send the difference of the shipping cost prices if there is any.
it to us by post along with the sample – and we will investigate it. If the investigation
proves that the smell is different, we will then send you a replacement bottle and refund

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To increase your earnings with FM WORLD UK take part in our promotions, incentive
FM WORLD UK WEBSITE programmes and trainings. Familiarise yourself with the details on our website
www.uk.fmworld.com in the tabs Incentive Programmes and Corporate Training after
you log in.
www.uk.fmworld.com
1. PROMOTIONS



Thanks to our promotions you will be able to earn even more, as the promotional
offers are prepared especially for our Business Partners. You can save on purchases of
products for your own use or as gifts to your family or friends.

Information on current promotions can be found here:


(on our official website in Latest News and Special Offers

(if you provide FM WORLD UK with your email address, you will
be sent a NEWSLETTER which is an email containing information on
promotions, competitions and any changes

(over the phone from Call Centre Agents

(in separate booklets/leaflets with special offers
To use the website to its full potential you will need your individual ID number and (on our official profile on Facebook (www.facebook.com/
password that you received in your welcoming email right after your registration FMWorldUK) and Instagram (www.instagram.com/FMWorldUK/)
with FM WORLD UK.
FM WORLD UK WEBSITE With your ID number and password you can log in at www.uk.fmworld.com and surf FM WORLD UK WEBSITE

the Business Partner’s Zone only available after logging in. From here you will be able
to track the progress of your team at all times. 2. INCENTIVE PROGRAMMES

You have an option of changing your password and having it saved by FM WORLD UK. We have created Incentive Programmes to support you in the development of your
Remember that every 60 days the password will be reset for security reasons and you team and sales. Thanks to different difficulty levels we have adjusted them to different
will be required to change it.
needs and different Effectiveness Levels. On every step of the way with the FM WORLD
you have the chance to participate in at least one Incentive Programme.

The official FM WORLD UK website, www.uk.fmworld.com We made the Incentives easy to identify by putting colour strips as follows:
is the main source of information on promotions, incentive
programmes, meetings, stock, events, trainings and other (YELLOW - Incentive Programmes that are simple and easy to follow,
tools. It is there that we will publish all the changes, information designed for new FM WORLD Members who have just started their
about new products and all the news. journey with FM WORLD and also for Business Partners who often

Please log in to the website as often as possible so that you purchase FM WORLD Products and for those who encourage new
stay updated. Members to active participation in yellow programmes.

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(GREEN - Incentive Programmes designed for those who are already
on their way to becoming great Leaders, who build their structures.

(RED - Incentive Programmes designed for experienced Leaders, but
also for those who have just started and want to become Leaders in the
shortest time possible.

(BLACK - Incentive Programme designed for Orchid Club and Star
Club Members Only.





There are many Incentive Programmes that you may participate in to develop your
business, grab some rewards or receive extra commission. When you decide to take
part in a particular programme, familiarise yourself with its description, examples
and terms and conditions, but if you have some additional enquiries, questions or
doubts, we are here to help! Please send an email to the address especially prepared
for the purpose of our programmes: [email protected] - and we will be
happy to assist.





2. TRAINING


FM WORLD UK WEBSITE Our Trainers provide free support on every step of your career.

By actively participating in our training sessions you will broaden your practical and
theoretical knowledge and will gain a lot of experience. Subjects that are covered in our
sessions are, among others, products, sales, Marketing Plan, Team management and
many more. We cooperate with Business Partners by means of training, workshops,
consultations or regional meetings.


Details on how to register your attendance can be found on our website in Corporate REGISTRATION
Training tab after logging in.












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(GREEN - Incentive Programmes designed for those who are already
on their way to becoming great Leaders, who build their structures.

(RED - Incentive Programmes designed for experienced Leaders, but
also for those who have just started and want to become Leaders in the
shortest time possible.

(BLACK - Incentive Programme designed for Orchid Club and Star
Club Members Only.





There are many Incentive Programmes that you may participate in to develop your
business, grab some rewards or receive extra commission. When you decide to take
part in a particular programme, familiarise yourself with its description, examples
and terms and conditions, but if you have some additional enquiries, questions or
doubts, we are here to help! Please send an email to the address especially prepared
for the purpose of our programmes: [email protected] - and we will be
happy to assist.





2. TRAINING


FM WORLD UK WEBSITE Our Trainers provide free support on every step of your career.

By actively participating in our training sessions you will broaden your practical and
theoretical knowledge and will gain a lot of experience. Subjects that are covered in our
sessions are, among others, products, sales, Marketing Plan, Team management and
many more. We cooperate with Business Partners by means of training, workshops,
consultations or regional meetings.


Details on how to register your attendance can be found on our website in Corporate REGISTRATION
Training tab after logging in.












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After you click “Register Online” button the JOIN US site will open. Please complete the
REGISTRATION form with correct information (see page 30).


Think of the people who you would like to introduce to the possibilities
that cooperation with FM WORLD offers.

Write down their names, set up a day and also the order in which
you want to contact them.

Once someone has decided to join FM WORLD, make sure they
register correctly.




Registration Form



(When your structure is growing and you have
more potential Business Partners who would like
to join FM WORLD UK, you may decide that you do
not want to sponsor them directly under your own
Business Partner Number. You may choose to start
sponsoring deeper in your structure and if you do, RECRUITER
you become a Recruiter.

The Recruiter is a Distributor Business Partner who
introduces new members to FM WORLD, but registers
them not directly under their Business Partner
Number, but under another Business Partner in his/ RECRUITER OF THE NEW MEMBER
her Team (who in turn becomes the new member’s SPONSOR
REGISTRATION Sponsor). SPONSOR OF THE NEW MEMBER REGISTRATION

For example: John introduces Tom to the business and
registers him under his downline Mary. This makes Mary
Tom’s Sponsor, while John is Tom’s Recruiter.

NEW MEMBER



(To register new candidates in your structure please visit our official website
and click “Register Online” or visit http://register-uk.fmWORLD.com. Then you will be
able to start the online registration process.


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After you click “Register Online” button the JOIN US site will open. Please complete the
REGISTRATION form with correct information (see page 30).


Think of the people who you would like to introduce to the possibilities
that cooperation with FM WORLD offers.

Write down their names, set up a day and also the order in which
you want to contact them.

Once someone has decided to join FM WORLD, make sure they
register correctly.




Registration Form



(When your structure is growing and you have
more potential Business Partners who would like
to join FM WORLD UK, you may decide that you do
not want to sponsor them directly under your own
Business Partner Number. You may choose to start
sponsoring deeper in your structure and if you do, RECRUITER
you become a Recruiter.

The Recruiter is a Distributor Business Partner who
introduces new members to FM WORLD, but registers
them not directly under their Business Partner
Number, but under another Business Partner in his/ RECRUITER OF THE NEW MEMBER
her Team (who in turn becomes the new member’s SPONSOR
REGISTRATION Sponsor). SPONSOR OF THE NEW MEMBER REGISTRATION

For example: John introduces Tom to the business and
registers him under his downline Mary. This makes Mary
Tom’s Sponsor, while John is Tom’s Recruiter.

NEW MEMBER



(To register new candidates in your structure please visit our official website
and click “Register Online” or visit http://register-uk.fmWORLD.com. Then you will be
able to start the online registration process.


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In order to obtain more details on sending parcels abroad, , please contact our Call
Centre or write to [email protected]. If your candidate lives in a country where
FM WORLD does not have a branch, you can register them at www.register-global.
fmWORLD.com and FM WORLD will arrange the delivery of the FM WORLD Products
from FM WORLD Distribution.



(CHANGING YOUR FM WORLD BRANCH

If you move to a different country where FM WORLD has a
branch, you do not need to quit your FM WORLD business, you
can take your FM account with you! Before you change the country
of the residence on your FM account you have to withdraw your
accumulated commission in the UK. Ask FM WORLD UK office to
transfer the money to your bank account or use it as a discount
during your orders whilst in the UK. To transfer your FM account
to another country fill in 3 documents (a Registration Form of the new branch and also
change of residence step 1 and 2 available on the website www.uk.fmworld.com in
section Downloads/Documents and Files) and send these to the FM WORLD branch you
want to transfer to.
Between 4th and 10th day of the new month, your account will be transferred and you
will keep your sponsor, your ID number and password and your sales team.



(RESIGNING FROM FM WORLD

If for some reason you would like to resign from FM WORLD,
you can do it at any time without any consequences. You will only
need to provide FM WORLD UK with a signed resignation letter
that is available on our official website (www.uk.fmworld.com) in
section Downloads/Documents and Files (if we do not have your signed Registration
REGISTRATION Form in our records than you will also be required to send us a copy of your passport or DISTRIBUTOR
driving licence). As soon as we receive this letter from you we will contact you to confirm
that you would definitely like to resign and if you confirm it, your FM Account will be
deleted from the data base.
CENTRE
REMEMBER

If you decide to join us again, you will be able to do so after 6 months from your
resignation.
It is illegal for a promoter or a participant in a trading scheme to persuade anyone to make
a payment by promising benefits from getting others to join a scheme.
Do not be misled by claims that high earnings are easily achieved.

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PLACING ORDERS IN THE DISTRIBUTOR CENTRE
DISTRIBUTOR CENTRE

In our Distributor Centre you can place orders in person and collect the ordered
items immediately.

If you are sending someone else to collect your order for you, please give this person
your full name and ID number.
If you wish, you can place your order before the collection takes place. Please call us
on 020 8450 4008 before 2:00 pm or send an email to [email protected] so
that the invoice could be prepared and the payment made before your arrival.
To place an order in the Distributor Centre, please prepare your order on a special
order form. You can download it from our Downloads section on www.uk.fmworld.com
or receive it in the Distributor Centre.
Just give this order form to the member of Staff at any counter and the order will be
processed smoothly and quickly. If you do not have your order written down on this
special form we will kindly ask you to rewrite your order onto the form. We will not
accept orders made in person that are not prepared on this form.
Distributor Centre: Opening hours:

490-492 Neasden Lane North Monday 12:00 pm - 6:00 pm
NW10 0DG London Tuesday 9:00 am - 6:00 pm IMPORTANT
tel: +44 (0)20 8450 4008 Wednesday 12:00 pm - 8:30 pm
[email protected] Thursday 10:00 am - 6:00 pm Please check the order you are collecting here. We will not accept any complaints
Friday 9:00 am - 6:00 pm about missing products after you have left the Distributor Centre. We do not take
Saturday 10:00 am - 1:00 pm responsibility for any damage of products during the transport after you have left the
Sunday closed Distributor Centre.


We would like to invite you to our Distributor Centre in London, where you can place MEETING ROOMS
order for collection, test certain FM WORLD Products, attend a free training session
prepared by our Corporate Trainer or book a conference room to meet with your Team
Members. In the Distributor Centre, there are 2 meeting rooms for the use of promoting
FM WORLD by our Business Partners. Both meeting rooms can hold up to 10 people
DISTRIBUTOR CENTRE (maximum 12 people including the host). These meeting rooms can be booked free of DISTRIBUTOR CENTRE
charge, but the booking needs to take place at least two weeks in advance. The meetings
can only take place within opening hours of the Distributor Centre. Before you book
the room, please familiarise yourself with the Terms and Conditions of the Distributor
Centre and meeting rooms. They are available in the Distributor Centre and also on our
website, www.uk.fmworld.com, to download.

To book the room, please send an email to [email protected] or call on
020 8450 4008.
38 39
www.uk.fmworld.com www.uk.fmworld.com

PLACING ORDERS IN THE DISTRIBUTOR CENTRE
DISTRIBUTOR CENTRE

In our Distributor Centre you can place orders in person and collect the ordered
items immediately.

If you are sending someone else to collect your order for you, please give this person
your full name and ID number.
If you wish, you can place your order before the collection takes place. Please call us
on 020 8450 4008 before 2:00 pm or send an email to [email protected] so
that the invoice could be prepared and the payment made before your arrival.
To place an order in the Distributor Centre, please prepare your order on a special
order form. You can download it from our Downloads section on www.uk.fmworld.com
or receive it in the Distributor Centre.
Just give this order form to the member of Staff at any counter and the order will be
processed smoothly and quickly. If you do not have your order written down on this
special form we will kindly ask you to rewrite your order onto the form. We will not
accept orders made in person that are not prepared on this form.
Distributor Centre: Opening hours:

490-492 Neasden Lane North Monday 12:00 pm - 6:00 pm
NW10 0DG London Tuesday 9:00 am - 6:00 pm IMPORTANT
tel: +44 (0)20 8450 4008 Wednesday 12:00 pm - 8:30 pm
[email protected] Thursday 10:00 am - 6:00 pm Please check the order you are collecting here. We will not accept any complaints
Friday 9:00 am - 6:00 pm about missing products after you have left the Distributor Centre. We do not take
Saturday 10:00 am - 1:00 pm responsibility for any damage of products during the transport after you have left the
Sunday closed Distributor Centre.


We would like to invite you to our Distributor Centre in London, where you can place MEETING ROOMS
order for collection, test certain FM WORLD Products, attend a free training session
prepared by our Corporate Trainer or book a conference room to meet with your Team
Members. In the Distributor Centre, there are 2 meeting rooms for the use of promoting
FM WORLD by our Business Partners. Both meeting rooms can hold up to 10 people
DISTRIBUTOR CENTRE (maximum 12 people including the host). These meeting rooms can be booked free of DISTRIBUTOR CENTRE
charge, but the booking needs to take place at least two weeks in advance. The meetings
can only take place within opening hours of the Distributor Centre. Before you book
the room, please familiarise yourself with the Terms and Conditions of the Distributor
Centre and meeting rooms. They are available in the Distributor Centre and also on our
website, www.uk.fmworld.com, to download.

To book the room, please send an email to [email protected] or call on
020 8450 4008.
38 39
www.uk.fmworld.com www.uk.fmworld.com

TRAINING SESSIONS IN THE DISTRIBUTOR CENTRE



FM WORLD UK provides free support at every step of your career. Thanks to active
participation in our training sessions you will broaden your practical and theoretical
knowledge and you will gain a lot of experience.

Subjects that are covered on our sessions are, among others, products, sales, Marketing
Plan, team management and many more. We cooperate with Business Partners by
means of training, workshops, consultations or regional meetings.

Training sessions take place at the Distributor Centre in Neasden and are run by
our Corporate Trainer.





If you want to book
your place or learn more +44 (0)7718 424904
about special features and
benefits of FM WORLD [email protected]
Products, please get in Please note:
touch with our Corporate Only Business Partners who book a place will be able to attend the
Trainer. training. There are only 10 places available per training session.
Only Business Partners who have achieved at least 3% Effectiveness
Level will be able to book a place.


TRAINING SESSIONS AROUND THE UK



Our Corporate Trainer is also available to be invited as a guest speaker for the FM
business meetings organised by FM Members in locations other than London.

If you are interested in having our Corporate Trainer at your meetings as a guest
speaker, please inquire by sending an e-mail to Corporate Trainer at
[email protected]. GUIDE

DISTRIBUTOR CENTRE For Terms and Conditions of the training sessions organised outside the Distributor HOW TO START
Centre, please visit www.uk.fmworld.com, log in with your ID number and password
and click on Corporate Training section.









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